Digital Delivery Manager Jobs in Birmingham

Head of Delivery

£62,000-£68,000 per annum (dependent on skills and experience) plus generous benefits

Location – Remote, but with regular visits to Foundation funded sites within a defined region, as well as visits to the Foundation office as determined by business needs, including attendance at quarterly Squad Meet-Ups

We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most. 

About the role

Are you a strategic leader with a passion for delivering impactful projects? We’re looking for a Head of Delivery to oversee and lead the delivery of capital projects greater than £25k, making a tangible difference in grassroots sports facilities.

As the Head of Delivery, you’ll play a pivotal role in ensuring the successful delivery of a range of priority projects, including 3G FTPs, changing facilities, grass pitches, PlayZones, and Hub sites. You’ll ensure these projects meet the needs of local communities and stakeholders, promoting multi-sport participation and inclusivity. Leading a dynamic team, you’ll focus on operational excellence, refining processes, and ensuring all projects align with the Football Foundation’s strategic goals and investment priorities.

This is an exciting opportunity to make a lasting impact on sports facilities across the country, while leading a talented team and shaping the future of grassroots sports. If you're an experienced project leader with a passion for community development, we'd love to hear from you!

Key responsibilities

· Oversee the development and maintenance of a robust pipeline of high-quality facility projects that deliver long-term value and benefit to local communities.

· Provide strategic leadership to ensure facility projects align with the Foundation’s strategy, and drive execution for maximum impact.

· Ensure projects reflect the needs of local communities and stakeholders, fostering multi-sport participation and inclusivity.

· Mentor and develop a team, creating a collaborative environment, where everyone is aligned and working towards shared goals.

· Continuously refine methodologies and workflows to ensure efficiency, consistency, and improved project outcomes.

· Assist in high-profile funding discussions, maximising contributions and ensuring the best outcomes for each project.

· Lead rigorous peer reviews and ensure high-quality, consistent assessment reports.

· Oversee the transition of projects from approval to construction, ensuring timelines are met and risks are managed.

What are we looking for?

· Proven experience in project delivery, particularly with capital projects above £25k, preferably in the sports or community development sector.

· Strong leadership and team management experience, with the ability to motivate and develop teams across multiple functions.

· Deep understanding of grant management systems and project execution, including budgeting, risk management, and quality assurance.

· Excellent communication and stakeholder engagement skills, with a track record of driving collaboration and community involvement.

· Ability to think strategically and ensure projects align with the Foundation’s strategic priorities and provide long-term value.

· Strong problem-solving and negotiation skills, with the ability to manage complex and high-profile projects.

For full details of the role and requirements, please download our recruitment pack below.

What can we offer you?

The salary band for this role is £62,000 - £68,000 per annum, dependent on relevant skills and experience.

You will start with 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), free health care provision, a monthly gym subsidy, death in service benefit and access to selected match tickets.

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.

Equality and Diversity Commitment

The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us.

The closing date for applications is: Sunday 6 April 2025 at 00:00

First interviews will be held via MS Teams and are currently scheduled for 15 April 2025.

Second-stage interviews will be held in person and are currently scheduled for 22 and/or 23 April 2025.

Please note that you must be eligible to work in the UK to apply.

Title: Digital Fundraising Acquisition Lead 

Location: Hybrid / with office attendance 1 to 3 times per month (Haywards Heath, UK)

Contract: Permanent 

Salary: c £36,000 - £43,000 per annum

About the role 

The Digital Fundraising Acquisition Lead at Sightsavers is responsible for leading efforts to scale online supporter acquisition. This includes leading global paid social strategy, leveraging data insights to optimize performance and reach, and will also focus on the continuous improvement of digital journeys for our DRTV (digital response TV advertising) programme, ensuring data-informed optimisation. Working in close partnership with global teams, external agencies, and key stakeholders is essential to achieving ambitious growth targets for our supporter base. 

Responsibilities

• Lead the strategic planning of digital acquisition strategies, aligned with overall goals.
• Develop and execute the global paid social media strategy to acquire new supporters and maximise ROI, working closely with colleagues and media agencies.
• Optimise digital supporter journeys for the DRTV programme, ensuring seamless integration and high conversion rates.
• Collaborate with the Insight and Optimisation team to improve digital touchpoints, championing a data-led approach.
• Oversee the execution of digital campaigns, including creative briefs, media plans, and budget optimisation.
• Support other digital campaigns and contribute to broader fundraising strategies.
• Collaborate with creative teams to develop compelling digital assets, particularly videos.
• Set and manage targets and budgets, reforecasting based on performance.
• Analyse and report on performance, leveraging data-driven insights for optimisation.
• Communicate key insights to stakeholders and present results at cross-agency meetings.
• Ensure campaigns are strategic, accurate, and aligned with supporter behaviour insights.
• Apply the latest trends and best practices to identify opportunities for innovation.
• Challenge current practices to identify opportunities for improvement.
• Sightsavers is an international organisation with fundraising offices in various countries. Part of this role will be collaborating with colleagues in Ireland, Norway and Italy.
• While not a requirement of the role, there is an opportunity to support on content gathering trips in our programme countries.
• This is a specialised and involved role, and the above is not an exhaustive list of duties. Please see the Job Description for full details. 

About you 

As the Digital Fundraising Acquisition Lead, you will be an experienced digital fundraiser with a proven track record in driving growth through acquisition campaigns. You will possess exceptional relationship skills, enabling you to collaborate effectively with cross-functional teams, including creative, media, and fundraising. 

Highly motivated and results-oriented, you will have a passion for supporter-centric digital fundraising and the ability to optimise digital journeys to deliver outstanding results. Your expertise will ensure seamless campaign execution and drive significant growth in our supporter base. 

Required knowledge, skills and experience

• Proven experience at a senior level in digital fundraising or marketing, ideally with experience leading paid social strategy and / or experience of working on digital journeys for Direct Response TV campaigns.
• Excellent understanding of individual giving and how to grow digital income.
• Deep understanding of digital marketing channels and platforms, particularly paid media. 
• Strong analytical skills and ability to interpret complex data to inform decision-making. 
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines. 
• Strong communication and influencing skills, with the ability to lead and inspire others. 
• A passion for data-driven marketing and a commitment to continuous improvement. 
• Experience working with media agencies and creative teams to develop and execute effective campaigns is desirable.
• Desire to challenge norms and look for ways to improve established approaches to drive stronger results. 
• A champion of a supporter-centric approach and commitment to continuous improvement.
• Highly numerate with the ability to analyse and synthesise complex performance data. 
• A positive approach and solutions focused, with a collaborative and proactive attitude. 
• A commitment to equal opportunities for all.
• We value diverse experience and backgrounds, and a degree is not required for this role, however you will need to demonstrate relevant experience.

Closing date: 16 March 2025 

Next Steps 

To apply for this exciting new opportunity, please complete an application via our recruitment portal. 

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply. 

Are you a proactive fundraiser with a proven track record of raising funds from individuals?  Are you passionate about creating excellent supporter journeys? Do you enjoy creating content for digital marketing? If so, this is the role for you!

About Us 

Hamlin Fistula UK is dedicated to our mission of ending obstetric fistula in Ethiopia. We are a small passionate team, committed to working closely with Hamlin Fistula Ethiopia to transform lives and restore hope for women affected by childbirth injuries.

The Opportunity 

We are seeking an experienced and ambitious Fundraising and Communications Manager to lead and grow our income from individual donors, community fundraising, and in-memory giving. You will work closely with the Head of Fundraising to develop and deliver our individual giving strategy, with the goal of increasing supporter engagement and sustainable income. 

With a generous investment budget and an opportunity to test and refine fundraising approaches, this is a fantastic role for a creative, data-driven, and results-oriented fundraiser looking to make a real impact. 

You will take ownership of donor recruitment and retention, ensuring an exceptional supporter experience. You will also lead digital fundraising and marketing, producing compelling content for our website, social media, and email campaigns. 

This is a flexible, part-time role, ideal for someone who thrives in a collaborative environment and is passionate about our mission. 

What You’ll Bring 

• Experience: A strong background in public fundraising, with demonstrable experience of meeting targets for recruitment and retention of individual donors. 

• Digital Skills: Strong digital marketing skills, including content creation, social media management and email marketing. 

• Approach: Highly organised, with the ability to take the initiative and manage your own time to meet deadlines whilst managing a varied workload. 

• Personal Drive: Enthusiasm, energy, and a commitment to get things done, along with excellent interpersonal skills to work effectively with diverse stakeholders. 

What We Offer 

• Flexible Working: This role can be carried out remotely from anywhere in the UK, with quarterly face-to-face team meetings (travel costs covered) to maintain a collaborative spirit. 

• Generous Benefits: As well as an annual salary of £41,600 (pro-rata), Hamlin Fistula UK offers a 10% pension contribution and health cashback scheme including physiotherapy, eye care and dental treatment.

• Supportive Team Environment: Work within a small, highly motivated team that values creativity, collaboration, and impact. 

Ready to Make a Difference? 

If you’re looking for a role where your skills directly contribute to life-changing work, we’d love to hear from you. Bring your expertise in public fundraising, your skills in digital marketing, and your drive to create lasting impact to Hamlin Fistula UK. 

How to Apply

Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter and answer a few short screening questions to help us ensure the role is a good fit for you. 

There will be a webinar with the CEO and Head of Fundraising to learn more about the role and ask any questions on Thursday 13th March at 12.30pm. Please see the details in the job pack attachment for how to sign up. A summary of all questions and answers will be shared with everyone who signs up, in case you are not able to attend the webinar.

Digital Marketing Lead

We are looking for an enthusiastic and motivated individual to join the digital marketing team. 

Position: CE349 Digital Marketing Lead

Location: Homebased UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work related meetings)

Hours: 35 hours per week

Salary: £46,831 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: This is a fixed-term contract for 12 months.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 16 March 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: Week commencing 24 March 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Head of Digital Marketing, the Digital Marketing Lead will help to make a mark on the transformation and future proofing of all Association websites and microsites whilst helping the digital marketing team to maximise income, supporter recruitment and retention too.

Key responsibilities include:

• The ability to plan, manage and deliver multiple projects in respect of public-facing digital marketing, channels and services in a charity environment.

• The ability to develop and deliver organisational digital strategies, which address the needs and challenges of the Association.

• The expertise necessary to advise on the effective strategic development and utilisation of digital marketing and communications.

• Significant experience in the development, delivery and management of digital marketing strategies, which support organisational goals and objectives.

• Experience of the successful utilisation of innovative processes and project management techniques.

• Track record of actively championing continuous improvement and data-informed decision making, test-and-learn.

• Experience of successfully developing digital strategies, which support organisational objectives and increase traffic and revenues.

• Experience of line management and cross-functional, multi-disciplinary teamwork.

• High level of knowledge and expertise in all aspects of digital marketing.

• Ability to monitor trends, developments and innovation for digital marketing and to use this to inform the strategic development of such services in the Association.

• Excellent analytical skills, including knowledge and understanding of Google Analytics and other packages.

This role requires some travel for team away days.

About You

You will have:

• The ability to plan, manage and deliver multiple projects in respect of public-facing digital marketing, channels and services in a charity environment.

• The ability to develop and deliver organisational digital strategies, which address the needs and challenges of the Association.

• The expertise necessary to advise on the effective strategic development and utilisation of digital marketing and communications.

• Significant experience in the development, delivery and management of digital marketing strategies which support organisational goals and objectives.

• Experience of the successful utilisation of innovative processes and project management techniques.

• Track record of actively championing continuous improvement and data-informed decision making, test-and-learn.

• Experience of successfully developing digital strategies which support organisational objectives and increase traffic and revenues.

• Experience of line management and cross-functional, multi-disciplinary teamwork.

• High level of knowledge and expertise in all aspects of digital marketing.

• Ability to monitor trends, developments and innovation for digital marketing and to use this to inform the strategic development of such services in Stroke Association.

• Excellent analytical skills, including knowledge and understanding of Google Analytics and other packages.

• Excellent understanding of how digital marketing can contribute to effective fundraising.

• Good understanding of how digital tools can increase accessibility, diversity and inclusion.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK. 

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. 

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. 

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also ha

If you're excited about improving services and shaping projects in the social research sector, we want to hear from you! Join us as a Projects Officer in a flexible, remote role.

About Us

The Social Research Association (SRA) is an educational charity and membership  organisation for social researchers, dedicated to advancing excellence in social research across the UK.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. To support these initiatives, we are looking for a Projects Officer to help implement new processes and improve engagement with our services.

About the Role

This role focuses on rolling out and embedding new business processes, and ensuring staff and our members (of which there are approximately 1,500) can engage with our developing services. It is not a technical role but involves hands-on working with digital tools to improve how we deliver work and to enhance our members’ experience of us.

The main responsibility will be working on the SRA's digital community project, but the successful candidate will also contribute to an important review of our member benefits packages and a project focussed on group membership recruitment and retention, among other emerging workstreams. This is a new role for us – so we're excited to explore and shape it together.

Key Responsibilities

This is a diverse role that role involves planning and delivering projects to enhance member services, working with teams and suppliers to implement new processes, developing guidance and training materials to support staff and members, analysing data to improve services, and maintaining clear communication and documentation for stakeholders. Additionally, you'll help promote new initiatives through marketing materials and identify efficiencies to improve workflows. 

You can read more detail about the role responsibilties in the downloadable job description.

What We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development with us, we encourage you to apply. 

The ideal candidate will have experience managing or contributing to projects, supporting digital platforms, creating training materials, and communicating effectively with stakeholders, while also being able to manage workloads independently and develop business processes. Experience in a membership organisation or digital project work is a desireable nice-to-have but not essential..

You can read more detail about what we're looking for in the downloadable job description.

What We Offer

• 28 days of annual leave (pro rata) + bank holidays
• Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)
• Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.
• Employer pension contributions
• Personal and professional development including payment for one subscription to a relevant membership/professional body
• Free eye test

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives.

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task.

Join Our Team as a Virtual Challenges Manager!

After a significant period of growth, Social AF is excited to announce an opportunity for a Virtual Challenges Manager to join our dynamic team. This role is pivotal in managing relationships with our charity partners and overseeing the performance and development of our moderators. With a team of 30 Moderators and Team Leaders (self-employed contractors) supporting up to 25 events in peak months, you will ensure the smooth operation of our social fundraising challenges. Your responsibilities will include monitoring KPIs, developing training programs, and recruiting new team members. Additionally, you will manage a portfolio of charity partner accounts, providing top-notch service to maximise income generation and ensure challenges run to an exceptional standard. This is a fantastic opportunity for an experienced fundraiser who thrives on building relationships and delivering high-quality work.

Key Responsibilities:

• Manage a portfolio of key charity partner accounts, including hosting weekly update meetings and providing ongoing support throughout the duration of their challenge.
• Provide expert advice to our charity partners to maximise their challenge income.
• Develop and deliver end-of-challenge reports.
• Conduct ongoing challenge and performance analysis.
• Maximise retention for existing charity partners.
• Identify charity partners that are a good fit for our other services and support with cross-selling.
• Work with the Virtual Challenges Officer on content plans, supporter journeys, and event setup.
• Line manage the Virtual Challenges Officer.
• Lead the management of our moderation team.
• Assist with moderator training, including identifying knowledge/skill gaps, creating materials, and delivering training.
• Take an active role in recruiting new moderators.
• Organize and deliver team meetings.
• Plan and hold charity introductions and pre-challenge briefing meetings with moderators.
• Support with the development of weekly rotas and moderator group placements.

Person Specification:

• At least 3 years' fundraising experience.
• Minimum of 12 months’ experience running a Facebook Challenge or Social Fundraising Portfolio.
• Excellent written communication skills.
• Strong relationship-building and management skills.
• Highly organized with the ability to prioritize and manage a varied workload.
• Ability to work on your own initiative.
• Strong attention to detail.
• Flexible and responsive to changing circumstances at short notice.
• Team player.

Desirable:

• Experience managing and moderating Facebook Groups.
• Experience using GivePanel or a similar platform.
• Experience working with third-party agencies on Social Fundraising Challenges.
• Line management experience to lead and develop a high-performing team.

Equality, Diversity, and Inclusion: Social AF is committed to equal opportunities and encourages applications from all groups of people without regard to age, color, national origin, race, religion, gender, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristic. Applications will be reviewed on a rolling basis, so please apply as soon as possible.

To apply, send your CV and a short covering statement (300 words), along with answers to the following questions:

1. Tell us more about your experience managing a Social Fundraising portfolio, highlighting any direct experience with Facebook Challenges.
2. Please share more about any line management experience you have.
3. What motivated you to apply for this role?

We look forward to hearing from you!

CEO

We’re looking for a new Chief Executive Officer to lead our vital work, bringing their expertise in data and technology and their passion for nature to drive the NBN Trust forwards.

Position: CEO

Salary: £65,575 – £68,854 depending on experience. 

Location: Fully remote, working from home, with some travel. 

Contract: Permanent. 

Hours: 35 hours per week.  Flexibility regarding working pattern. 

Closing date: 9am, Friday 11 April 2025 

Interviews: 1st round, week commencing w/c 28 April. 2nd round, week commencing 5 May. 

The NBN Trust is a nature charity with a difference. Our mission is making data work for nature. The UK is one of the most nature-depleted countries on Earth and, if we’re to stand any hope of fixing it, we’re going to need data. Lots of data. “What gets measured gets done”, as the saying goes. We need to understand what we’ve lost and what remains. We need to set targets for nature’s recovery. And we need to measure success as nature turns the corner and starts to make a comeback.

That’s where the NBN Trust comes in. We support the entire UK conservation movement by providing public access to the wildlife data that’s needed to make good decisions for nature. We’re a conservation charity, tech charity and people charity rolled into one – a unique combination!

You’ll be responsible for: 

· Driving the delivery of our strategy and vision of making data work for nature.

· Developing and maintaining excellent relationships with our partners, funders and stakeholders.

· Overseeing the day-to-day management of the NBN Trust, ensuring financial sustainability, staff performance and wellbeing, and good governance.

We’re looking for someone with a data or digital background, with a track record of overseeing the delivery a high-quality user experience through digital products and commercialising data or digital services. Passion for nature conservation is essential, as well as a desire to engage with the many natural history specialists who contribute data to the NBN Atlas. We’re looking for an ambitious individual with an agile, entrepreneurial mind-set, who can drive income generation and growth.

The ideal candidate understands what an excellent data platform looks like and how to continually evolve this to keep up with trends and developments. Attention to detail and ability to horizon-scan is key in overseeing the Trust’s projects and key work streams and ensuring good governance. The NBN Trust is a small team, with a big responsibility, undergoing a period of change, and your role will be to steer the staff through this change and deliver the NBN Trust’s strategy.

We’re a 100% remote-working charity, so you’ll need to be comfortable and effective working from home. The whole team meets up four times a year for in-person team meetings (in London and other locations around the UK).  The post holder may be required to work occasional weekends and evenings. 

Applicants must reside in the UK and be eligible to work in the UK. 

We’re an equal opportunities and Living Wage employer. We welcome all applicants, and we’re striving to create an inclusive and diverse team. If you’re interested in joining us, please read the Job Pack – and get in touch if there’s anything you’d like to ask.   

When applying, if possible, please also complete and return the EDI Recruitment Questionnaire.  This is not mandatory but will ensure we can gather information across a range of questions such as ethnicity, religion, working background, etc. to monitor the diversity of applicants.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About us:

The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.

In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC) we develop, promote and oversee nationally recognised standards for cyber security, in support of the UK Government’s National Cyber Strategy to make the UK the safest place to live and work online.

The UK Cyber Security Council also offers organisational membership, which is open to all organisations that share an interest in promoting, supporting, and developing the cyber security profession.

About the role:

The Quality and Performance Manager will be responsible for cultivating a culture of excellence, emphasising high performance, quality, and compliance to exceed targets across the external licensed bodies. In this role, you will utilise your skills in stakeholder management, influence and coaching to enhance performance within the licensing area.

Your primary focus will involve collaborating with key stakeholders to ensure the seamless and efficient delivery of the professional registration process, tailored to meet the specific requirements of our users and participants. You will drive continuous improvement and promote best practices. A pivotal aspect of this position involves identifying performance challenges and effectively motivating and managing organisations and their teams to find solutions and elevate performance levels.

The ideal candidate will excel in building relationships and communication, maintaining productive cross-contractual and interdepartmental relationships with key stakeholders across different organisational levels to optimise performance.

Collaborating closely with external partners and the internal professionalisation and wider Council team, you will enhance and streamline performance by identifying, developing, and assisting in the implementation of innovative and impactful solutions. This role is centred around achieving results, requiring exceptional management and decision-making skills that can be applied to the intricate operations of complex licensed contracts.

To support these responsibilities, the role holder should possess knowledge and experience in reporting, analytics, data management, budgeting and enabling comprehensive and robust performance optimisation. Through ongoing performance analysis, you will provide guidance to licensed bodies to address and mitigate performance, quality, and compliance concerns while identifying key areas for improvement, ultimately establishing a proactive approach to managing performance related risks.

The role holder will need to work closely with the Head of Professionalisation to ensure updates, best practice and areas for improvement are communicated effectively and in an impactful way both internally and externally. It is expected that you will attend a range of external and internal events and initiatives to help raise the profile of and work of the Council, support pipeline growth and grow demand. 

Main Duties and Responsibilities

Quality

· Develop, implement, and manage quality practices that meet the requirements of the license, as well as requirements set by Government (NCSC and DSIT) to ensure that processes and procedures are compliant. 

· Manage and improve the quality framework that delivers an excellent standard of assessment, ensuring that the outcomes are exceeded and improving applicants’ experience. 

· Take a lead role in developing the Councils approach to understanding and measuring quality and outcomes through the whole professional registration process being administered by licensed bodies. Highlight areas of improvement, identify solutions and put plans in place,

· Develop a community where good practice can be shared. 

· Be responsible for ensuring all relevant individuals are added to the professional register in a timely manner and communicated to appropriately by all parties

· To manage the day-to-day relationship with external partners and stakeholders, deal with any queries in a timely manner. 

· Research, build and embed a feedback system to contribute to continuous improvement

· Work with the Director of Finance and Operations to ensure that payment structures are in place and undertake monthly reconciliation

· Ensure a robust moderation processes and plans are in place, work with the Technical Advisory Panel members and chairs to ensure members are aware of moderation support needs, complete them within agreed timescales and provide timely feedback to licensed bodies.

Performance

· Responsible for the performance management of contracts, ensuring internal and external reporting requirements are adhered to, KPI’s are set, managed and continuously reviewed and reported to LT.

· Oversee all renewal and extensions for client contracts, which will include financial and system performance based KPI’s, including the need to be accountable for the accuracy of financial tracking, cost control, overhead management, and invoicing. 

· Managing audit requirements in relation to the contracts, including preparing documentation, coordination, addressing findings and maintaining records.

· Working with various internal and external partners to identify and define solutions for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.

· Work with the marketing and comms lead to ensure that Marketing and comms plans meet the requirements of the license, and that the Council strategy is aligned to support. 

· Work with the events and membership co-ordinator to highlight opportunities for collaboration with stakeholders and partners that will support Council strategic objectives. 

General Responsibilities

· Lead on workstream as guided by Head of Professionalisation and in collaboration with Professionalisation team members

· Manage key risks and follow escalation process when necessary

· Ensure there is cohesive and aligned work with colleagues within the organisation

· Maintain open and effective communication with internal and external colleagues

· Prepare status reports as required for the Head of Professionalisation

· Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties

· Represent the Council in stakeholder meetings and external events

· Represent the Council in a professional manner and to act at all times in a manner which will not damage its reputation.

· Work from a positive, growth mindset to solve issues and problems that may arise and to adhere to the organisation values

· Carry out such tasks as the COO/Head of Professionalisation may from time to time deem necessary for the effective and efficient functioning of the Council

Person Specification:

Essential:

Experience

• Experience with self-assessment process and Quality Improvement plans
• Experience of creating cultures that embody positive change, continuous improvement and equality
• Experience of managing a supply chain including setting and achieving KPIs and contract conformance
• Management experience and understanding of contractual and performance management with the ability to deliver results
• Experience of successfully delivering an outcome-based contract
• Experience of driving performance, identifying areas of concern and implementing projects for performance improvement

Skills, knowledge and qualifications

• Clear understanding of the purpose of professional registration and associated processes
• Strong interpersonal skills, ability to negotiate and influence a wide range of stakeholders
• Excellent communication skills with the ability to communicate clearly and effectively
• Ability to analyse a range of data from a range of sources to develop insights and support decisions
• Ability to respond quickly in a fast-moving environment, and make key decisions aligned to business goal

Personal Attributes & Approach

• Commitment to a registrant-centred approach
• Confident, positive and hard-working team player – happy to go above and beyond
• Ability to work flexibly within changing priorities and a capacity to be adaptable as required to deliver completed tasks to set deadlines
• Excellent IT and digital skills including Microsoft 365
• Ability to work on own initiative, as well as in consultation and negotiation with senior managers and other stakeholders as required
• Commitment, determination and resiliency

Desirable:

· Relevant QCF Assessor Qualification – e.g. D32/D33/A1/CAVA/TAQA Assessor

· Relevant Internal Verifier/Internal Quality Assurer qualification – e.g. D34/V1

· Previous audit experience

· Demonstrated success in producing efficiencies/increased outcomes against target

· Significant operational management experience

Next Steps

Deadline for application: Friday 28th March 5pm

Interviews: w/c 7th April or w/c 21st April

Start date: As soon as possible

MLC Executive are privileged to be partnering with Change Grow Live (CGL) in the appointment of their new Director of Digital and IT.

Established in 1977, CGL is one of the largest charities in the UK, supporting more than 200,000 individuals each year whose lives have been held back by a range of social issues and concerns, including substance misuse and other forms of addiction, homelessness, poverty, unemployment, domestic abuse, mental health issues and offending.

The charity is undergoing significant organisational modernisation and transformational activities and their offering in the digital space is critical to CGL remaining at the forefront of supporting vulnerable people.

You will be a leader for digital transformation, ensuring innovation and adoption of emerging technologies. In addition, you’ll provide expert advice to the senior leadership team and the Board on digital trends and technological advancements, including the evolving use of artificial intelligence and automation to improve service delivery and the quality of care.

Main responsibilities of the role:

• Leadership of CGL’s digital and technology teams, developing effective workforce strategies and creative, collaborative and inclusive ways of working that achieve high performance across the service.
• Shape the strategic development of CGL’s digital and technology ambitions and aspirations, to improve outcomes for staff, volunteers and service users.
• In partnership with the rest of the senior leadership team, ensure the smooth rollout of the new organisational-wide strategy, to deliver continued growth and excellent support to those in need.
• Continued management and development of the CGL in-house software solution that drives the core operational system and end-user experience.

The successful candidate will:

• Have led and developed IT/Digital functions in a large, multi-site organisation, preferably during a period of change and transformation.
• Be degree or equivalent qualified in Information Technology, Computer Science, Information Systems, or a related field with evidence of continued professional development.
• Display demonstrable evidence of inspiring, motivating, and developing staff at all levels to support an inclusive culture that achieves high-quality performance and continuous improvement to achieve excellent outcomes.
• Show extensive knowledge of the current technological landscape, including network infrastructure, desktop, business applications, cloud, mobile and digital.

This is a fantastic opportunity for a visionary leader with experience of leading both digital transformation and practical IT service delivery management in large, complex organisational contexts. Working with key stakeholders to shape how CGL uses technology to deliver excellent services for the people we support, this is a critical role for the future of the charity.

The closing date for applications is midnight on Sunday 16th March and first interviews will be held w/c 24th March. Please contact Theo Diejomaoh at MLC Partners for an informal discussion about the role.

This project is a development from the first Realising the Benefits of World Heritage to Local Communities (RtB) project funded by Historic England. While the original project identified the problems faced by the World Heritage sector in engaging communities, this second phase of RtB is designed to help World Heritage UK (WHUK) and the wider sector in fully understanding who World Heritage Site communities are, and the challenges Sites and communities face in engaging wider and more diverse communities. Working with Sites, and their communities WHUK will co-create a sustainable platform in which to identify actions and solutions which will widen engagement and participation in World Heritage.

Through this collaborative approach which will inform every element of the work, the primary purpose of this 2.5-year project is to ensure WHUK can better support World Heritage Sites in the UK in engaging communities, growing audiences, enhancing community participation and growing a wider diversity of audiences and engagement within UK WHSs and the wider heritage sector.

Overall Purpose of the Role:

• Develop and improve relationships within the World Heritage sector and communities
• Develop an ongoing platform for a network of professionals who work within the World Heritage and community engagement field to come together to share and develop ideas and projects
• Develop digital resources
• Build a better understanding of who World Heritage communities are now, and use developed toolkits to understand and update this in the future
• Increase community engagement within World Heritage Sites
• Increase implementation of better community engagement

Key Accountabilities:

• Undertake a desktop audit of the users of World Heritage Sites, to include: defining the communities of interest and who key users are; what their motivations might be to engage with World Heritage; what the barriers might be to engagement; and subsequently identifying who any non-users might be and what barriers they may experience that prevents engagement
• Identify a minimum of 20% of Sites, of differing characteristics, to undertake an in-depth audience profile, applying the desktop audit findings in practice
• Produce a way of reporting on the impact and value of community engagement in World Heritage, which can be replicated annually and shared to all World Heritage Sites
• Develop a new way of capturing data from World Heritage Sites on community engagement to inform ongoing impact reports and create a baseline
• Create, or share, toolkits and examples of models of engagement for community engagement
• Create an online platform of resources that can be shared between all World Heritage Sites which might:
  • Highlight areas of exemplary practice in community engagement
  • Examples of projects
  • Template work
  • Evaluations of projects
• Create an evaluation toolkit to assess the needs and development of the World Heritage sector in improving community engagement practice
• Re-establish a professional Learning & Engagement (L&E) Special Interest Group to bring together L&E professionals in World Heritage, to facilitate inter-Site work and share best practice
• Deliver 4 L&E network events across the UK and in all 4 nations to promote and improve community engagement
• Oversee and manage project budget and report on KPIs

Capabilities, Skills and Experience:

Education/Qualifications/Knowledge

1.1 Educated to degree level in an appropriate heritage related field (or suitable equivalent experience)

1.2 Advanced knowledge of data capture, data analysis and impact assessment in relationship to community engagement and audience development

1.3 A good understanding of developing, delivering and interpreting primary and secondary research, including focus groups

1.4 Thorough knowledge of audience and community development, with a particular emphasis on participatory methodology and co-production

1.5 Knowledge of the World Heritage sector and UK World Heritage Sites

Experience

2.1 At least 3 years’ experience in managing complex, multi-site, projects in the heritage sector

2.2 Extensive experience of engagement in and with diverse communities, in community-based settings, empowering community to have a voice and influence direction

2.3. Experience of producing community and audience evaluation and impact assessments

2.4 Experience of managing external contractors/suppliers and budgets

2.5 Experience using social media in a professional capacity to encourage community engagement

2.6 Experience of managing essential health and safety, risk assessments and safeguarding, for community engagement work

2.7. Experience of planning and co-producing community projects and seeking community input to development of ideas

Skills and Abilities

3.1 Excellent communication skills, particularly in developing networks and partnerships at both a community and senior level           

3.2 Good project management and organisational skills

3.3 Ability to present complex ideas confidently and succinctly to diverse groups adapting delivery to diverse audiences

3.4  Able to work under pressure, show initiative and be able to prioritise their own workload (a self- motivator)

3.5  Experience of building meaningful professional and community relationships with excellent negotiation and persuasive skills to influence

3.6  Has good leadership skills and the ability to lead others in a vision

3.7 Ability to think and act strategically

3.8 Ability to use standard software, including Excel, Word, Outlook and  website  CMS such as WordPress with confidence

Personal Attributes

4.1 Good interpersonal communication skills

4.2 Ability to effectively engage with and influence a wide range of stakeholders

4.3 To be a key team player

4.4 Creative and innovative

Circumstances

5.1 Must be flexible and prepared to work outside normal office hours

Location: Any UK Trust office (hybrid working)

Interviews: 31/03 or 01/04 over MS Teams

For more information, or to apply, please click 'apply now' to be directed to our website.

Are you passionate about driving positive change for young people? At The King’s Trust, we are looking for an Impact Manager to help us measure, enhance, and communicate the difference we make. You’ll be at the heart of defining and evaluating our impact, working with teams across the organisation to ensure our programmes deliver real, measurable outcomes.

If you thrive on data-driven insights, love solving complex challenges, and want to be part of a team shaping the future for young people, this is the role for you! Bring your expertise in evaluation, research, and stakeholder engagement to help us learn, improve, and influence change. Join us and be part of something truly impactful!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Impact Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Impact Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3416 

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role

In this role, you’ll have responsibility for attracting new transformational gifts to the charity through planning and developing inspiring cases for support around the charity’s strategic priorities, primarily for high value audiences. Working with front-line teams and colleagues across the charity you’ll create compelling multi-year funding propositions, supporting teams with their ongoing use and tracking their success. 

You will build and maintain expert knowledge about the charity’s services, research and charitable impact, support new fundraising and partnership opportunities, and find new ways to communicate the charity’s priorities and impact to a range of fundraising audiences, supporting excellence in funder and donor relations. 

What you’ll do:

• Plan, develop and update funding propositions for the charity’s strategy and priority programmes, working with colleagues across the charity.
• Support the Head of Proposition Development to identify new and existing fundable projects, gathering financial and narrative information to maintain a portfolio of available projects. 
• Devise and maintain toolkits of resources for fundraisers’ proposals and pitches, enabling the Proposition Development team to be a central point of reference 
• Contribute to proposals and pitches while supporting the team/s with the information needed to support fundraising targets. 
• Communicate inspiring outcomes and impact information and stories to funder and donor audiences.

What you’ll bring:

• Experience of implementing high value fundraising plans and strategies, leading to new income and/or organisational partnerships.
• Excellent writing, editing and presenting skills for case for support and proposal development and in pitching to a range of fundraising audiences, and the adaptability to move between themes and topics.
• Strong project management skills with the ability to lead dispersed project teams,  create compelling updates and reports and maintain toolkits of fundraising materials.
• Excellent numeracy and analytical skills to develop project budgets, plan campaigns and monitor delivery and outcomes / impact, and to track income opportunities across fundraising teams.
• Strong digital skills including excellent record keeping, data protection practice and GDPR compliance. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held from the 26th March 2025.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Job Description: Programme Manager – UK Reads

Location: Remote (must be based in London)
Contract: Freelance, 12 months
Hours: Part-time
Rate: £130 per day

About UK Reads

UK Reads is dedicated to ensuring that every child, regardless of their background, has the opportunity to develop strong literacy skills. We work with children and young people in low-income communities, delivering school partnerships, literacy workshops, writing activities, and parent advocacy sessions that empower families to support their child’s learning journey.

As the UK branch of the World Literacy Foundation, our mission is to tackle educational inequality by providing children with books, literacy resources, and the skills needed to succeed. Our work helps children develop a love for reading, improve academic outcomes, and build confidence in their communication abilities.

We partner with schools, youth organisations, and community groups to deliver high-quality literacy interventions that engage children and young people, promote creativity, and strengthen their ability to express themselves.

The Role

UK Reads is looking for a highly organised, proactive, and motivated Programme Manager to take ownership of the administration, coordination, and growth of our literacy programmes. This role involves recruiting schools, managing relationships with educators and facilitators, ensuring the smooth delivery of literacy support activities, and expanding our programme reach across the UK.

You will play a critical role in ensuring our programmes run efficiently, align with our strategic goals, and have a measurable impact on children’s literacy development. You will be the main point of contact for schools and delivery partners, ensuring our interventions are well-coordinated, effective, and engaging.

This is an exciting opportunity to work with a small dynamic literacy charity and play a key role in helping children from disadvantaged backgrounds access the literacy support they need to thrive.

Key Responsibilities

Programme Coordination & Administration

• Oversee the day-to-day operations of UK Reads’ literacy programmes.
• Working closely with the Communities and Delivery lead to manage logistics, including scheduling workshops, coordinating facilitators, and ensuring programme materials are delivered on time.
• Ensure smooth execution and delivery of all workshops, school-based activities, and parent support sessions.
• Maintain accurate records of school partnerships, programme participation, and impact data.
• Provide regular progress updates to the leadership team and funders.

School & Stakeholder Engagement

• Actively recruit and onboard schools to participate in UK Reads’ literacy programmes.
• Build and maintain strong relationships with educators, facilitators, and community organisations.
• Act as the main point of contact for schools, ensuring they receive the necessary support.
• Work closely with facilitators to ensure effective programme delivery and engagement.
• Develop partnerships with youth organisations, libraries, and local community groups to increase the programme’s reach.

Programme Growth & Development

• Identify opportunities to expand and enhance the programme’s impact.
• Develop new partnerships and initiatives to broaden UK Reads’ reach in underserved communities.
• Work with the fundraising team to provide impact reports, case studies, and data to support grant applications.
• Contribute to the development of new programme formats and content to engage different age groups and literacy levels.

Monitoring, Evaluation & Impact Measurement

• Track programme effectiveness through data collection and feedback from schools, pupils, and facilitators.
• Develop and implement evaluation frameworks to measure the success of literacy interventions.
• Conduct post-programme assessments to understand the impact on children’s literacy skills and engagement.
• Use insights from evaluation to make programme improvements and enhance delivery.
• Ensure all reporting meets funder requirements and internal organisational goals.

Person Specification

Essential Skills & Experience

• Based in London with the ability to work remotely and travel when required.
• Strong programme coordination and administrative experience, ideally in education, literacy, or the charity sector.
• Experience working with schools, community groups, or youth organisations.
• Ability to manage multiple projects, deadlines, and stakeholder relationships simultaneously.
• Excellent written and verbal communication skills, with the ability to engage different audiences.
• A proactive and self-motivated approach, capable of working independently.
• Strong problem-solving skills and the ability to troubleshoot challenges in programme delivery.
• Experience in data collection, impact measurement, and programme evaluation.
• Passion for literacy development and a strong commitment to supporting children and young people.
• Valid DBS (Disclosure and Barring Service) clearance or willingness to undergo DBS checks.

Desirable Skills & Experience

• Knowledge of education systems and challenges in low-income communities.
• Experience in programme development and partnership building.
• Familiarity with fundraising, grant reporting, and impact storytelling.
• Experience working in a freelance or remote capacity.
• Understanding of youth engagement strategies and innovative learning approaches.

Additional Information

• This is a part-time freelance role working 2-3 days per week on an initial 12 months contract.
• The role offers £130 per day.
• The position is remote, but candidates must be based in London to engage with schools and stakeholders.

Why Join UK Reads?

• Work with a fast-growing, mission-driven charity making a real impact on children’s literacy.
• Play a key role in expanding a vital literacy programme that reaches children in underserved communities.
• Have the freedom to shape and grow the programme, with opportunities to develop innovative approaches.
• Be part of a supportive and collaborative team passionate about making literacy accessible for all.

How to Apply

To apply, please send your CV and a cover letter outlining your experience and motivation to by Tuesday 18th March

If you are passionate about literacy education and making a positive impact in the lives of children and young people, we encourage you to apply for this exciting opportunity.

Salary: £30,750 - £36,990, depending on experience 

Hours: 35 hours Monday to Friday (flexible)

Location: Remote, with some travel across the UK

Job Ref: 1211

Are you a skilled fundraiser with a passion for social justice?

Cranstoun is recruiting for a brand new role to lead on raising funds from charitable trusts and foundations.

The Trust Fundraising Manager will build on Cranstoun’s existing fundraising pipeline and develop new relationships with grant-makers to support the charity’s work across all five service areas: drugs and alcohol, domestic abuse, criminal justice, housing & homelessness, and children & young people.

We’re looking for a skilled fundraiser with an entrepreneurial approach. You will have experience of working in a fundraising and/or charity environment and a proven track record of researching and securing trust and grant income.

This role will be home based, with regular travel to London/Birmingham and other areas of the UK.

We encourage applications from individuals looking for flexible working arrangements.

To download an application, please vist the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: Sunday 15 March 2025.

Interview date: w/c 24 March 2025.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No: 1061582