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Job Title: Employment Consultant (Northeast VALOUR)
Location: Home-based (within 1 hour travel to Durham) with regular travel across the Northeast
Salary: £33,174
Hours: Full time 37.5 hours per week (part time or flexible working options considered)
Contract: 2 years fixed term with possibility of extension
At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.
We have been successful in becoming a delivery partner within the national VALOUR initiative, supporting the employment strand of the programme. This enables us to widen our impact for veterans and their families by ensuring individuals are supported into meaningful and sustainable employment, using an approach that is tailored to their specific needs.
We are seeking a passionate and person-centred Employment Consultant to join our team to deliver VALOUR in the Northeast. This is a role for someone who believes in potential, not limitations – someone who can walk alongside clients with empathy and determination, empowering them to take ownership of their employment journey.
You’ll provide tailored information, advice and guidance to help veterans secure meaningful and sustainable work, managing a diverse caseload with care and professionalism. Using coaching, mentoring and strengths-based approaches, you will help individuals identify their goals, build resilience and move confidently towards lasting employment outcomes.
Collaboration is at the heart of this role. You will develop strong partnerships with regional organisations to generate referrals and address wider barriers such as mental health, housing or addiction, while also building strong relationships with local employers to create real opportunities for your clients, and sharing best practice with your colleagues in the team.
With a strong understanding of local labour markets and safeguarding practices, you’ll maintain high-quality case records, contribute to continuous improvement, and actively participate in team development. Adaptability, initiative and resilience are key, as we respond to the evolving needs of our clients and the communities we serve.
Why The Poppy Factory?
- A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families.
- Competitive salary and benefits package including generous holiday and pension contributions.
- A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
- Variety in the role, a mix of delivering a community-based service in your region, home working and occasional visits to the historic Poppy Factory in Richmond, London
- The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you’re supporting.
- Be part of an iconic charity with a 100+ year history
For further information, including the full job description for the role, please refer to the candidate pack.
How to apply
To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Keiron Coombs, Services Manager.
For an informal conversation to find out more about this role, please call Keiron Coombs.
The closing date for this vacancy will be 2 May 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.
First stage interviews will take place on 8 May 2026, with second stage interviews scheduled for 13 May 2026. Please ensure you are available on these dates, as it’s not always possible to reschedule.
No agencies please.
Equality & Diversity
We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us. We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.
As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.
We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.
The Poppy Factory supports veterans with health conditions and their families into employment, helping them overcome any barriers.


The client requests no contact from agencies or media sales.
**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**
Position: Supporter Care Coordinator
Salary: £27,000 - £28,500
Hours: Full time – 35 hours a week
Contract Type: Fixed term for 12 months
Reports to: Supporter Care Manager
Location: Shoreditch, East London (Hybrid Model)
Key relationships: Fundraising Team; Operations & Finance teams, Database Team, Communications Team, Fulfilment Agency
JOB PURPOSE
We are a team with a desire to provide excellent stewardship to our donors and maximise our fundraising potential in the UK. As the first point of contact, this role plays a vital part in ensuring our supporters receive a high standard of customer service.
You will manage our supporter care inbox and phone line, handling everything from donation enquiries to complaints with empathy and efficiency. You will also support with processing post and ensure our donors receive the appropriate acknowledgement for their support.
We are interested in hearing from candidates with a range of professional experience. If you possess empathy, patience, and strong communication skills, and have a passion for the refugee cause, please apply. Even if you do not meet 100% of the job specifications, we would still welcome your application, as we recognise that individuals bring unique perspectives and strengths to the role.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
Role Responsibilities
- Manage and respond to those who contact UK for UNHCR directly by email, phone or mail and escalate queries where necessary.
- Deliver a first-class supporter experience and ensure each point-of-contact works to build and develop the engagement journey.
- Maintain accurate and up-to-date supporter records within the charity database, assist with data administration, and ensure data is handled in accordance with regulations.
- Champion supporter care best practice by resolving supporter pain points, sharing supporter insights and feedback with colleagues, and supporting fundraising teams in evaluating campaign performance to identify opportunities to improve the supporter journey.
- Assist with fulfilment agency briefs and quality control measures.
- Work with teams, agencies and third-party platforms to deliver donation processing and campaign fulfilment, ensuring efficient donor acknowledgment
- Support fundraising teams during emergencies.
- Support the fundraising team to deliver high quality in person events in as well as virtual stewardship events.
- Provide personalised in-house thanking for different supporter segments and deliver thanking initiatives such as a thankathons.
- Provide logistical and administrative support for supporter engagement activities and stewardship events, including coordination of materials, attendance lists and on-the-day support.
The above list is not exhaustive and the post holder may be required to perform duties that are not detailed above.
Personal Attributes and Experience
Essential Experience
- Experience of working in a customer care environment, interacting with supporters/customers.
- Experience of dealing directly with supporters/customers and remaining calm whilst responding to queries.
Essential Skills/Knowledge
- Excellent written and verbal communication and interpersonal skills.
- Able to prioritise and manage multiple tasks within a collaborative team environment.
- Works effectively under pressure.
- A proactive self-starter with a drive and desire to learn and develop.
- A creative problem-solver who anticipates supporter needs.
- Passionate about UK for UNHCR’s work and want to help drive change and share this with others.
- Proficient in Microsoft Office Suite.
Desirable Skills/Experience (not compulsory)
- Experience using Salesforce or similar customer relationship management products/fundraising databases.
- An understanding of fundraising administration such as Gift Aid, marketing preferences, and direct debits.
- Experience of or interest in the charity sector, in particular humanitarian response/international development.
- Experience of working with an external fulfilment agency to deliver excellent customer service in a similar environment.
- An understanding of how to keep customer data safe and handle sensitive information responsibly, in line with relevant regulations.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays (pro-rata).
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: Sunday 26th April
Interviews date: Week commencing 4th May 2026
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Pathways Advisor
Salary: £17,500 (0.5 FTE)
Location: Northeast/ Yorkshire/Northwest
Contract Type: Part-Time, fixed term (2-years)
Reports To: Regional Manager
Service Area: The Skill Mill
Place of Work: Remote with the expectation of some regional travel
About The Skill Mill
The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending.
Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services.
Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps.
Purpose of the Role:
To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers.
Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities.
After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months.
Key Responsibilities
-
Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.
-
Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.
-
Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.
-
Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.
-
Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.
-
Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.
-
Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.
-
Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.
-
Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.
-
Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.
-
Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people.
Person Specification
Essential Criteria:
-
Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment.
-
Strong understanding of the challenges faced by young people with offending histories.
-
Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly.
-
Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes.
-
Knowledge of local labour market, training providers, and employability services.
-
Proficient IT skills and ability to maintain accurate case records and outcomes data.
-
Ability to work independently and manage a dynamic caseload.
-
Commitment to equality, diversity and inclusion in employment and service delivery.
-
A flexible and collaborative approach to partnership working.
Desirable Criteria:
-
Direct experience working with The Skill Mill or similar social enterprise programmes.
-
Lived experience of youth justice, care, or NEET pathways.
-
Knowledge of trauma-informed practice.
-
Experience collaborating with employers or brokering placements.
-
Knowledge of relevant legislation (e.g., safeguarding, GDPR).
-
Familiarity with case management systems or youth work platforms.
-
Qualification in careers guidance, youth work, or coaching.
-
Understanding of supported employment models (e.g., IPS, Youth Hubs).
Additional Requirements:
-
Enhanced DBS check required.
-
Willingness to work flexible hours, including occasional evenings/weekends.
-
Travel between partner sites or outreach locations may be required.
How to Apply:
The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Pathways Advisor
Salary: £17,500 (0.5 FTE)
Location: South of England / London
Contract Type: Part-Time, fixed term (2-years)
Reports To: Regional Manager
Service Area: The Skill Mill
Place of Work: Remote with the expectation of some regional travel
About The Skill Mill
The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending.
Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services.
Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps.
Purpose of the Role:
To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers.
Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities.
After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months.
Key Responsibilities
-
Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.
-
Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.
-
Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.
-
Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.
-
Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.
-
Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.
-
Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.
-
Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.
-
Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.
-
Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.
-
Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people.
Person Specification
Essential Criteria:
-
Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment.
-
Strong understanding of the challenges faced by young people with offending histories.
-
Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly.
-
Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes.
-
Knowledge of local labour market, training providers, and employability services.
-
Proficient IT skills and ability to maintain accurate case records and outcomes data.
-
Ability to work independently and manage a dynamic caseload.
-
Commitment to equality, diversity and inclusion in employment and service delivery.
-
A flexible and collaborative approach to partnership working.
Desirable Criteria:
-
Direct experience working with The Skill Mill or similar social enterprise programmes.
-
Lived experience of youth justice, care, or NEET pathways.
-
Knowledge of trauma-informed practice.
-
Experience collaborating with employers or brokering placements.
-
Knowledge of relevant legislation (e.g., safeguarding, GDPR).
-
Familiarity with case management systems or youth work platforms.
-
Qualification in careers guidance, youth work, or coaching.
-
Understanding of supported employment models (e.g., IPS, Youth Hubs).
Additional Requirements:
-
Enhanced DBS check required.
-
Willingness to work flexible hours, including occasional evenings/weekends.
-
Travel between partner sites or outreach locations may be required.
How to Apply:
The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
To apply please send the CV and cover letter.
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supported Employment Coach - Oxfordshire, Bicester and Banbury
Location: Home-based with travel across Bristol & South Gloucestershire
Salary: £27,000 per annum plus benefits -33 days annual holiday (incl. bank holidays)
Hours: Full-time, 37.5 hours (flexible working)
Contract: 1‑year fixed-term contract, with potential for extension dependent on future funding
Are you passionate about transforming lives through meaningful employment opportunities?
We have an exciting opportunity for a Supported Employment Coach to join our Ready, Willing & Able Supported Employment team to work with people in our SeeAbility homes to secure and sustain employment. Established in 2021, Ready, Willing and Able is looking to expand grow. This role is an exciting opportunity to spearhead our presence in Oxfordshire for the first time.
The Opportunity
Join SeeAbility’s Ready, Willing & Able team and help transform lives through employment.
We’re looking for a passionate and creative Supported Employment Coach to support people with learning disabilities and autism to achieve their career ambitions. You’ll work closely with individuals and employers to break down barriers and create inclusive workplaces. Since launching in 2021, Ready, Willing & Able has been breaking down employment barriers and proving that with the right support, everyone can achieve their professional ambitions.
What makes this role special:
- Lead our exciting expansion into a new region
- Work directly with inspiring individuals to achieve life-changing career goals
- Join a creative, boundary-pushing team that thinks outside the box
- Make a tangible impact on workplace inclusion across Oxfordshire
The ideal candidate will:
- Share our unwavering belief that paid work is positive and possible for everyone
- Have proven experience supporting people with learning disabilities and autism to achieve their goals
- Be passionate about workplace inclusion and breaking down employment barriers
- Demonstrate creativity and innovation in their approach to coaching
- Have experience with the five-stage Supported Employment model (desirable but not essential)
You will thrive in this role if you:
- Have high expectations for yourself and the people you support into work
- Enjoy building meaningful relationships and tailored support plans
- Are comfortable working independently from home while travelling across Oxfordshire
- Can identify opportunities and deliver personalised coaching that leads to sustainable employment
Professional Growth:
- Join a recognised leader in disability support services
- Work with an innovative team that's reshaping supported employment
- Opportunity to shape and grow our Oxfordshire presence
- Continuous professional development and training
About SeeAbility
For decades, SeeAbility has been providing extraordinary support and championing better eye care and supported living support, for people with learning disabilities and autism. We don't just support people – we empower them to challenge expectations and achieve extraordinary things every day.
Our Ready, Willing & Able programme represents our commitment to employment equality. We believe that everyone deserves the dignity, purpose, and financial independence that comes with meaningful work. Our team doesn't just find jobs – we create career pathways that align with individual ambitions and strengths.
Ready to Make a Difference?
If you're ready to join a team that's genuinely changing lives and transforming communities, we want to hear from you. This isn't just a job – it's an opportunity to be part of something revolutionary in supported employment.
Why join us?
Your development and appreciation
- Annual excellence awards
- Long service awards every 5 years and recognition
- Development Discussions: Opportunity to discuss your progress and your future
- Leadership development academy for the next steps in your career
Your work-life balance
- 33 days holiday (incl. bank holidays), increasing to 41 days with long service (1 extra day for each year of service)
- Life events: Time off when you need it most
- 2 weeks Organisational Sick Pay after 6 months service, increasing to 12 weeks over your first 3 years
- Buy or sell annual leave scheme
- Enhanced Family-Friendly Pay
- Paid Fertility Leave
- Carers Leave available
Your money goes further
- £500 monthly bonus scheme for two lucky colleagues
- Eligible for Blue Light Card discounts
- Discounts and cashback at hundreds of shops, restaurants and activities
- Access to Tickets for Good
- Pay reviews and commitment to pay competitive rates
- Employer contributory pension scheme: Support and tools to help you make the right decisions about your future
- Paid DBS and renewals
- Season ticket loans
- Advance Pay/Savings scheme using WageStream app
Your wellbeing counts
- Cycle to Work scheme
- Life assurance of 2x annual salary
- Free 24/7 employee assistance programme for advice and support
- Free eye test
- Discounted Gym Membership
- Dedicated in house Wellbeing Coach for your team
Safeguarding and Promoting Welfare
SeeAbility is committed to safeguarding and promoting the welfare of the people we support. We expect all staff to uphold this commitment and have a strong understanding of their roles and responsibilities in safeguarding.
Safer Recruitment
As part of our safer recruitment procedures, we require the following checks for all successful applicants:
- A criminal background check through the Disclosure and Barring Service (where appropriate).
- Documentary evidence to confirm your identity, current address, and the right to work in the UK.
- Health Declaration to ensure that you are medically suitable for the role you have been offered.
- References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults.
These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.
Diversity
SeeAbility is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all identities, including those from underrepresented groups and those who have a disability or neurodivergent condition. We are please to confirm that we are a Disability Confident Employer.
We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated, and their opinion valued. We are happy to offer any reasonable adjustments to the recruitment process or the role itself to ensure a fair and equitable experience for all candidates.
In exceptional circumstances, the exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.
Our mission is to champion and deliver ambitious support and preventative services alongside people with learning disabilities, autism and sight loss,
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Employment Advisor
Programme Overview
The Restart programme offers enhanced support to Universal Credit claimants who have been out of work for at least 6 months to find jobs in their local area. Starting at the end of June 2021, it will benefit more than 1 million Universal Credit claimants who are expected to look for and be available for work but have no sustained learnings. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.
There role is based in our busy Southampton office with travel to Ringwood or Winchester.
The Employment Advisor will play a vital role in the success of the programme. They will be in charge of managing a case load of customers, working with them to create and follow an individualised workplan towards sustained employment. They have the ability to be a catalyst for change and really empower people to progress.
Primary Duties and responsibilities:
- Take responsibility and accountability for customers as assigned and working with them through to employment. This will include:
- Assessing the customer’s starting position to decide how to best meet their needs.
- Building rapport and a positive working relationship with each customer.
- Creating and following through with individualised action plans ensuring appropriate and effective activity is undertaken by each customer.
- Address customer’s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
- Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
- Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.
- Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc
- Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers, both remotely and face to face
- Develop relationships and networks with key stakeholders including employers, Job Centre teams and provisions and funding providers to ensure smooth operation of all processes.
Skills and experience:
Required
A passion for working with people and have a solution focused approach
Experience of working in a customer focused, target driven environment.
Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed.
A level of independence and professionalism to work independently and in a small team;
Detail-oriented with strong organisational skills;
Interest in welfare to work
Desirable
Educated at university degree or alternatively have a demonstrated track record of performance and success in target driven sales, customer service or case-management roles
Knowledge of the employment market in their area.
Key Competencies:
Creative intelligence;
Ability to motivate, challenge and inspire;
Proactive and solution focused;
Excellent communication skills;
Performance and target focused;
Excellent organisation and prioritisation skills;
The determination and drive to want to make a positive difference.
**Applications will be reviewed on a rolling basis so please apply early if you would like to discuss this role with us.
Company Overview:
You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting refugees in different elements of their integration journey and are currently delivering 30 programmes for the UK Government.
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.
Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Palladium International Ltd. participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Palladium is a Real Living Wage Employer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. Please note that if you have previously applied for this role, we will not be considering repeat applications on this occasion.
What you’ll be doing
If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences.
You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.
You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service.
What you’ll need
You do not need previous employment support experience. What matters most is that you bring:
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A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals.
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Motivation to help people from all backgrounds move into meaningful work.
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Confidence speaking with a wide range of people, from clients to employers.
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Strong organisation skills, with the ability to multitask and manage your workload.
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Willingness to learn the IPS model and become confident approaching employers.
We welcome applications from people with lived experience of mental health, personally or through a close contact.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
The Work Rights Centre is looking for a motivated solicitor or barrister to contribute to our growing employment rights programme by providing expert legal advice and casework, and supporting the wider development of the charity and our strategic goals.
This is an ideal opportunity for a candidate with a strong sense of justice, who values impact, teamwork, and the autonomy of working in a diverse and agile team. We can accommodate part-time, flexible and remote work, and offer 28 days of annual leave in addition to a winter holiday break.
The role
You’ll provide excellent employment legal advice, and support the Head of Employment in supervising our two senior legal advisers. You’ll also use your expertise to create accessible public-facing legal information, deliver impactful training to both advisers and employers, and collaborate with colleagues in the policy team. This is a real opportunity to support vulnerable workers' claims, while contributing to systemic change.
About you
We seek a qualified solicitor or barrister who shares our commitment to employment justice, and who has:
● Two years+ of experience practising employment law in the UK;
● Excellent analytical skills with ability to conduct legal research
● Excellent case management skills
● Excellent client management skills, including courtesy, professionalism, an ability to set realistic expectations and keep the client informed of case progress;
● Experience in developing and delivering training or professional development materials - desirable
● Knowledge of, and empathy with, the backgrounds and experiences of migrants and other vulnerable workers.
To apply pease download the job description for full responsibilities and complete person specifications. Please send your CV and Cover Letter by Sunday, 19th April 2026and don’t hesitate to reach out with any queries about this opportunity.
Work Rights Centre is a charity dedicated to helping migrants and disadvantaged Britons access employment justice
Employment & Progression Coach
Capital City College Westminster Centre, 76 Vincent Square, SW1P 2PD, London
Permanent, full-time
£31,500 & 34 days of annual leave
About Hotel School
Hotel School is an award-winning charity that empowers people who have experienced homelessness and other disadvantages to thrive in the hospitality industry. This dynamic 10-week programme combines theory, hands-on experience, and industry visits to provide the skills and confidence to land a job and excel in it.
Hotel School provides a welcoming, inclusive, and supportive training environment where students are given the opportunity to build their confidence to learn and grow. Our holistic approach is how we succeed in finding and sustaining long-term employment and progression, even for those who have been unemployed for over 20 years. We support our graduates as they take their first steps into work through mentoring, employer education, and progression management and support our graduates for up to one year after graduation, and sometimes longer if needed.
Hotel School operates as a Psychologically Informed Environment (PIE), meaning our training programme is tailored to address the emotional and psychological needs of the individuals we work with. Within this framework, Hotel School adopts a Trauma-Informed approach when engaging with students and graduates, acknowledging that many may have encountered complex trauma.
About the Role
Join a small, passionate, and dynamic team committed to helping individuals from disadvantaged backgrounds complete their training and transition into sustainable, inclusive careers within the hospitality industry.
As an Employment & Progression Coach, you’ll work one-on-one with students and graduates, supporting them to overcome barriers, stay motivated, and achieve their goals, evoking meaningful change in their lives and futures.
You will also work closely with Hotel School hospitality employer partners to identify suitable job opportunities and collaborate to ensure our graduates are well-supported as they transition into and sustain meaningful employment.
Key Responsibilities
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Provide one-to-one, trauma-informed and person-centred employment support to students and graduates
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Help graduates overcome barriers and prepare for sustainable hospitality careers
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Work closely with employer partners to secure and support job opportunities
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Coordinate work experience placements and deliver employability workshops
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Collaborate with mentors and support services to ensure holistic, person-centred support
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Monitor and record the progress of students and graduates
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Follow safeguarding procedures and respond appropriately
About you
We’re looking for someone who is:
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Experienced working with people experiencing homelessness and/or other disadvantages or in
employment services
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Compassionate, patient, and calm under pressure
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Passionate about empowering and motivating people to move forward
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Experienced in supporting people facing barriers
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Highly organised, proactive, adaptable, with great communication skills
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Able to build trust and communicate well with a wide range of people in person
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Experienced in admin and using systems (MS Office essential)
Bonus (but not essential):
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Hospitality experience
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Knowledge of trauma-informed or person-centred practice
Benefits
Salary and Leave
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Annual salary of £31,500.
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Annual Leave: 34 days of annual leave, inclusive of all public and bank holidays.
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Pension Scheme
Professional Development
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1:1 Coaching
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Supervision
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Group Reflective Practice
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Ongoing Training
Well-being and Support
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Employee Assistance Programme (EAP): Through Hospitality Action, the EAP provides confidential support and resources to employees, such as counseling, legal advice, and financial planning.
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Wellbeing activities such as staff socials, yoga, mindfulness, and meditation.
Commitment to Diversity
We welcome applications from people of all backgrounds and especially encourage people with lived experience of homelessness, disadvantage, or marginalisation to apply. We're committed to building an inclusive, supportive team that reflects the people we work with.
How to Apply
Please send:
- A CV (max 2 pages)
- A Supporting Statement (max 350 words per question) responding to the four questions below
Supporting Statement Questions
You can draw on paid work, volunteering, or personal experience.
- Why are you applying for this role?
What excites you about The Hotel School and this opportunity? - Empowering people to achieve their goals Tell us about a time you supported someone to identify and achieve their personal or professional goals. What steps did you take, and what was the outcome?
- Supporting people through challenges . Tell us about a time you supported someone facing barriers (e.g. housing, confidence, mental health).
- How does your previous experience prepare you for this role?
Refer to the job description and share examples that show you're a good fit.
Deadline: 15th April 2026
Informal chats are welcome — please contact Dana.
We understand AI tools can be helpful in preparing applications, but we really value responses that feel personal, reflective, and show us why this work matters to you.
Recruitment Process
If shortlisted, we’ll invite you to a short telephone screening call (20–30 minutes) to learn more about you, answer any questions, and explain the next stage.
Following that, selected candidates will be invited to an in-person interview at The Hotel School in central London. This includes a panel interview, a scenario task, and the opportunity to meet one of our graduates.
We want the process to feel welcoming and supportive, and we’ll share full details in advance so you can prepare.
Safeguarding
This role requires an enhanced DBS check. The Hotel School is committed to safeguarding and to creating inclusive, safe environments for all students, graduates, and staff.
Please upload your CV and answer the four questions to complete your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.
We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
This is a fixed term position for just about 2 years (end date to be confirmed at the offer stage).
Some of your principal responsibilities will include receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system, making timely first contact and completing initial registrations, and providing accurate advice and guidance while maintaining detailed records on the case management system.
As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.
Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.
Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).
Interested? Want to know more about the Charity? check out our Website.
Eager to know more the role? Have a look at the Job Description.
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Friday 24 April 2026.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employment Services in Havering.
Sounds great, what will I be doing?
Employment Specialists provide personalised support to set career goals, overcome barriers to work, and navigate every stage of the job search—from CV writing and interview preparation to engaging with employers and understanding how employment may affect benefits. The team also offers ongoing in-work support to help individuals stay in their roles and thrive in the workplace.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You need to have experience of working in a target driven environment where you achieved or exceeded your targets as well. A good understanding of mental health and supporting those in times of need along with a positive and empathetic manner. It would be beneficial if you have knowledge of the IPS model and have worked in that function. Ideally you would have worked in this sort of position before or in a recruitment role where you were supporting applicants in improving there chances of success.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.
We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
Some of your principal responsibilities will include receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system, making timely first contact and completing initial registrations, and providing accurate advice and guidance while maintaining detailed records on the case management system.
As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.
Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.
Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).
Interested? Want to know more about the Charity? check out our Website.
Eager to know more the role? Have a look at the Job Description.
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Friday 24 April 2026.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Employment Coach
Are you driven by the belief that every woman deserves the chance to shape her future, no matter her past?
We are an award‑winning national charity, the UK’s only employment charity dedicated solely to supporting women with convictions.
Driven by our vision of a society where no woman is held back by her past, we work to ensure every woman has the support, encouragement and opportunities she needs to reset her life and thrive.
We challenge misconceptions about women with convictions and raise awareness of the issues that often sit behind women’s offending. At the heart of our work is a simple belief: a conviction should never define a woman’s future.
If you’re passionate about helping people transform their lives, you could be the person we’re looking for to join our small, friendly team at Working Chance.
About the role
Our Employment Coaches support our clients to build their confidence, strengthen their employability and secure work that aligns with their skills, aspirations and circumstances. You’ll do this by guiding women through their job search and applications, and by helping them access opportunities with employers we partner with.
You’ll carry out initial assessments, develop personalised action plans, identify barriers to employment and signpost to specialist support where needed. You’ll also help clients prepare disclosure statements and stay motivated throughout their journey.
You’ll build strong relationships with employers, monitor suitable vacancies and proactively promote clients for opportunities.
You can find out lots more about the role and the charity - including the job description and person specification - in the downloadable recruitment pack below.
If you think this might be the opportunity you've been looking for, we'd love to hear from you!
What we offer
You’ll be joining a supportive, values‑driven team who care deeply about the women we work with. Alongside a competitive salary, we offer flexible working, a generous holiday allowance, wellbeing days and time off for your birthday.
For more information about Working Chance, please visit our website.
Closing date: 12pm, Monday 13 April 2026
Interviews: Week commencing 20 April 2026
Vetting and role requirements
As an organisation committed to supporting women with criminal convictions into employment, we warmly welcome applicants with lived experience of the criminal justice system.
Please note that this role requires a Basic DBS check and HMPPS vetting because it includes work on contracts commissioned by the Ministry of Justice and HMPPS. These vetting processes have specific criteria set by those agencies, which means that not all applicants will be eligible to pass. We want to be transparent about this so that candidates can make informed decisions, while still encouraging anyone who feels they could thrive in this role to apply.
Guidance and requirements can be found in the ‘HMPPS Risk Assessed Access for Personnel with Lived Experience of the Criminal Justice System Policy Framework’. A link to this included in the job pack.
Due to requirements set out in these contracts, this position is open only to women, in accordance with the sex‑based exemptions of the Equality Act 2010 (Schedule 9, Part 1).
Application guidance
While we recognise the increasing use of AI tools, your personal insights, experiences and reflections are what matter most to us. We strongly encourage applicants to provide answers in their own words. Your individuality is your strength, and AI‑generated responses may limit your opportunity to stand out.
Application process
To help us understand your experience and motivations, please submit your CV along with brief written responses to our questions.
We look forward to learning more about you and the strengths you could bring to our team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to join an effective and encouraging team that helps people who are homeless find housing? You will be making a tangible difference every day.
HOPE worldwide provides a compassionate, person-centred housing service ‘Two Step’ that helps people find and sustain accommodation in the private rented sector and in supported housing.
The team spirit, opportunities for staff development, and the way that staff live out Christian values were instrumental in HOPE worldwide being awarded Investors in People Gold Accreditation.
The nature of the work will require someone who is resilient, quick to learn and is a good team player. Full training and regular support will be provided.
Relevant experience is desirable but not essential.
Salary: £29,000 – £32,000 per annum
Working hours: Full-time (37.5 hours per week - hybrid role: can work up to 2 days from home by arrangement)
Annual leave and benefits: 25 days annual leave plus Bank Holidays, 5% pension contribution, Employee Assistance Programme.
Requirements - this job is for you if you:
- Have good written and oral communication skills in English and can liaise with external agencies in a professional manner
- Can communicate compassionately and build trust to help people navigate challenging circumstances
- Have good IT literacy and organisational skills
- Can take initiative as a member of a team
- Can work under emotional pressure and respond to stressful situations professionally and with integrity
What will you do in the role?
- Assess client needs and suitability for accommodation in the private rented sector and/or supported housing via in-person meetings
- Provide advice, guidance and support over the phone, in person, and via email to clients and stakeholders
- Arrange viewings of suitable properties with clients and liaise with agents and landlords
- Make referrals to hostels and supported housing
- Assist clients to access grants and with benefit claims
- Support clients with issues such as rent payments, liaising with landlords and dealing with neighbours
- Update client records and referrers using our CRM system, In-Form.
- Work with the team to keep improving the service
Desirable Experience and skills:
At HOPE worldwide, we value both lived and learnt experience. The following skills and experience would be helpful but if you don't have them, rest assured that we value attitude and willingness to learn, not just experience and skills:
- Working within a team of professional staff
- Successfully building relationships with a variety of stakeholders
- Experience of working with a charity/third sector organisation
- Working or serving within an organisation with a Christian ethos
- Supporting people to resolve issues with benefit claims
- Personal experience of overcoming homelessness or disadvantage
- Supporting people to access or sustain accommodation
Equal Opportunities:
HOPE worldwide is an equal opportunities employer. We are committed to ensuring that our workplace is free from discrimination within the framework of the Equality Act 2010.
We welcome applications from candidates of all backgrounds. Candidates will require Right to Work in the UK.
Please note that our office is in Angel, Islington and is up two flights of stairs with no lift. The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us.
DBS checks:
Due to the nature of the role, a criminal record check is required before a final job offer is made.
How to apply:
Please submit a CV and cover letter outlining your motivation, skills and experience.
We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
Shortlisted applicants will be invited to in-person interviews at HOPE worldwide’s office in Islington.
We look forward to hearing from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For over 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.
Brief role description
NOVA provides trauma-informed, person-centred support to UK Armed Forces veterans who are at risk of, or already in contact with the criminal justice system. NOVA operates across England (as Op NOVA), Scotland and Wales. We are now developing the service in Northern Ireland.
The Caseworker for NOVA Northern Ireland will manage and support a caseload of veterans, providing emotional and practical support across a range of factors including mental health and wellbeing, social stability, housing and employability. They will be working in collaboration with local partners to reduce reoffending.
The Caseworker for NOVA Northern Ireland will work in the community, in partnership with the Police Service of Northern Ireland (PSNI), the Probation Board for Northern Ireland (PBNI) and other local partners to provide support to veterans at all stages of the justice pathway: pre-arrest, point of arrest, court process, custody, and transition back into the community.
Please note this role is on a 3-years Fixed Term Contract.
Interested? Want to know more about the Charity? Check our website.
Eager to know more about the role? Have a look at the Job Description: Job Description - Caseworker NOVA Northern Ireland.pdf
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by Friday, 17 April 2026.
Got questions about the role? Get in touch with the People Team.
Please note:
Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.
If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


The client requests no contact from agencies or media sales.

