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Reference Number: V574
Job Title: Engagement Manager
Location: Newcastle upon Tyne (Hybrid – office, home, community-based)
Contract Type: Fixed Term until 31 Dec 2026 (extension funding dependent)
Hours:31.5 hours per week
Salary: £23,062 pro rata (£25,625 Full Time Equivalent)
DBS/PVG:Enhanced Level DBS
Job Family: Job Family 3
Line Manager: Senior Project Manager
Start Date:ASAP - July or August 2026
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
Creating stronger communities through the power of volunteering
Volunteering Matters is a nationwide charity that exists to create stronger communities through the power of volunteering. We work with local partners to develop impactful programmes that support individuals and communities across the UK.
Since 1962, we’ve used our influence to champion volunteering as a powerful tool to build a thriving, resilient society. Our projects are co-created with the people and communities we work alongside: an approach that encourages our participants to become future volunteers and leaders, not just beneficiaries.
We understand the pressures of day-to-day life and create flexible, inclusive opportunities for people at all stages of life. And beyond delivering projects on the ground, we use our voice to shape policy and practice – ensuring volunteering stays recognised, supported and sustainable for generations to come.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
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We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
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We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
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We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
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We connect businesses with communities, creating meaningful employee volunteering projects.
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We show the impact of volunteering and social action, proving how it changes lives for the better.
Role Purpose
The Home from Hospital project in Newcastle is funded by the Northeast and North Cumbria Integrated Care Board. Preventing readmissions to hospital is crucial for the NHS. Re-admissions cost the NHS over £2 billion per year, and no-one wants to be in hospital when they can be recovering safely and comfortably at home. The project was developed to help enable older people to thrive back at home, and in the community, while at the same time supporting the NHS.
We recruit, train, support and coordinate volunteers, who provide a “little bit of help” to people who may be socially isolated, have health issues, or don’t have many people around them. Volunteers provide social, emotional or practical support, completing short-term tasks. This includes things like helping with shopping, collecting medical prescriptions, in person or telephone check in’s, driving someone to an appointment, helping with paperwork, ensuring the home is safe and secure, and more.
We are looking for a talented, dynamic, and professional Engagement Manager to join our team in Newcastle.The right candidate would be someone with excellent knowledge of “best practice” in Volunteer Management and with experience of supporting older people.
It is essential that the postholder is agile, can work flexibly, is an excellent communicator, and can build strong working relationships with a range of people.
Our Values & Way of Working
In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:
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Flexible Working by Default (re hours & place of work)
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Unlimited Annual Leave
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Employee Pension scheme
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Life Assurance
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Cycle to Work Scheme
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Season Ticket Loan
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Employee Assistance Programme
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Enhanced sick and family leave.
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Lifestyle Discount Scheme
We are also open to discussing job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
To Apply
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community.
Right to Work in the UK
Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position.
Registered Charity
101 - 500
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Youth Intervention Officer (Hucknall)
Reporting to: Youth Intervention Manager
Role Type: Full-Time (35 hours per week)
Trent Bridge Community Trust is seeking a highly motivated, experienced, and organised individual who is passionate about making a real difference in the lives of young people.
Do you have the creativity, drive and leadership skills to help us deliver our life changing youth intervention programme Positive Futures?
We are looking for a Youth Intervention Officer that can deliver our transformative flagship projects in Hucknall, your role will be hands-on, dynamic, and deeply rewarding.
We are all about helping young people build confidence and empower them to achieve their very best. If you’re passionate, creative, and ready to roll up your sleeves, we’d love to have you on board.
In addition, the successful candidate will be required to undergo enhanced disclosure checks with the Disclosure and Barring Service
1. RELEVANT GENERAL OBJECTIVES
- To support the Youth Intervention Manager to plan, organise and deliver the Positive Futures Hucknall project, and work towards achieving all KPI targets set within the Holgate Academy Partnership Agreement.
- To support our young people within educational settings, specifically around behaviour interventions and working with those on the edge of exclusion, truanting and developing poor behaviour traits.
- To develop trusted professional relationships with young people to steer them to alternative positive outcomes through interventions, workshops and open access sport and to build aspirations.
- Work in unison with the Youth Intervention Manager to identify new potential partnerships and to manage existing ones through partner delivery and meetings.
- Act as a key contact point for referral partners to ensure regular updates on young people’s progress are shared.
- To provide signposting and advocacy for young people and families needing to access other services.
- To ensure all relevant Health & Safety and Child Protection/Safeguarding policies and legislation are adhered to.
- Work closely with the Safeguarding Manager to gain advice and report any safeguarding concerns relating to young people within the Positive Futures Programme. Support the review of a safeguarding reporting process.
- To deliver and assist in the development of the Positive Futures project, with the overarching aim of using youth work and sport to engage ‘at-risk’ young people in order to identify and support their individual needs and steer them towards education, training and employment.
- To undertake administrative duties including day to day management of:
- Activity registers.
- Provide regular monitoring and evaluation of delivery.
- Ensure all notes and timeline events are recorded per individual on Upshot.
- Regularly collect surveys that will assist in providing evidence for impact of delivery to funding partners.
- Gathering of ASDAN accreditation evidence to be submitted.
2. SPECIFIC ROLE RESPONSIBILITY
- Support the Youth Intervention Manager to create impact reports throughout the project through collecting relevant evidence and statistics to highlight impact of the project.
- To work in partnership with Holgate Academy and its feeder Primary schools to work with young people identified by Nottinghamshire Virtual Schools who have, or have previously had social care involvement through Child Protection Plans or Child in Need plans.
- Work in collaboration with Holgate to identify those in need of intervention support and to create bespoke intervention packages for each referred 1:1 individual and support around key concerns / reason of initial referral.
- Support referred young people in both 1:1 intervention and group workshops through transition from Primary school to Secondary school, those struggling to engage positively in school, have formed concerning behaviour patterns and/or safeguarding concerns.
- Provide termly updates on individuals engaging with the project schools / referring agencies.
- Work in collaboration with external supporting organisations attached to individual participants (Social Care, Police etc).
- Plan, coordinate and deliver 3 x days (4 hours per day) of activity per week during school holidays.
- Support in peer and adult relationship repair where necessary.
- Provide suppOrt to young people to engage in further activities external to school within the local community.
3. EQUITY, DIVERSITY AND INCLUSION
Nottinghamshire County Cricket Club is committed to being an Equal Opportunities Employer.
The Club recognises the benefits of a diverse workforce and is committed to providing a working environment that is free from discrimination.
The Club will seek to promote the principles of equality and diversity in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors, recruitment agencies and the public.
All employees and those who act on the Club’s behalf are required to adhere to this policy when undertaking their duties or when representing the Club in any other guise.
4. SAFEGUARDING
Nottinghamshire County Cricket Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services and are committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and the ECB requirements to ensure that all children participating in Cricket have a safe, positive and fun experience, whatever their level of involvement.
5. KEY PERFORMANCE INDICATORS
- Contribute as part of the Positive Futures Team in achieving the overall KPI’s agreed with Nottinghamshire Virtual Schools and Holgate Academy.
· Deliver individual targets set by the Youth Intervention Manager that relate to your specific role
6. PERSON SPECIFICATIONS
ESSENTIAL
- Experience of youth work with young people.
- Experience of planning, delivering, evaluating and recording programmes.
- Experience of producing a collection of evidence and information using a range of methods.
- Experience of enabling the engagement and participation of young people.
- Experience of work that celebrates diversity and challenges discriminatory attitudes and behaviours.
- Experience of addressing health and safety / safeguarding concerns involving young people.
- Experience of working in partnership with other organisations.
- Experience of working in partnership with schools to support students.
- Understanding the context of youth work and the issues and developments arising within it.
- Understanding of the professional conduct required of a youth worker inside and outside of work, and the importance of maintaining appropriate standards of behaviour.
- Knowledge of youth intervention practices to divert young people away from anti-social behaviour and low-level crime.
- Ability to work towards set targets and contribute to performance outcomes as part of the Positive Futures team.
- Takes an active role in managing risk, health and safety, and safeguarding issues.
- Strong planning and organisational skills.
- Good computer literacy, including Microsoft Office.
- Strong communication skills and ability to work effectively within a team.
- Ability to work in partnership with both community stakeholders and schools.
- Holds a Level 3 JNC Youth Work qualification, or a Level 2 with a willingness to work towards Level 3.
- Current First Aid qualification.
- Safeguarding Children & Young People training.
- Outgoing, friendly and supportive, with the ability to engage and motivate young people.
- Passionate, reliable and dependable.
- Willing to be accountable for own work and performance.
- Ability to work under pressure with minimal supervision.
- Flexibility to work evenings and weekends.
- Ability to travel to multiple sites/venues across Nottinghamshire to deliver activities and interventions.
- Holds an Enhanced DBS check.
- Contributes to the ongoing monitoring and evaluation of the Positive Futures project (Hucknall).
DESIRABLE
- Experience of early intervention and support work with young people.
- Experience of using the power of sport to divert young people away from anti-social behaviour and low-level crime.
- Good understanding of relevant personnel policies and procedures.
- Experience of working within a budget throughout a set delivery cycle.
- Experience of planning, delivering and evaluating a project’s impact.
- Knowledge and understanding of the Positive Futures Programme.
- Knowledge and understanding of working with young people who are on a child protection plan and/or known to social care.
- Knowledge and understanding of ASDAN accreditations.
- Level 2 Mental Health First Aid qualification.
- Governing Body coaching qualifications
The client requests no contact from agencies or media sales.