Information support volunteer volunteer volunteer roles in Birmingham

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

We are looking for a Volunteer Shop Assistants to assist in the running of WFRC’s retail shop to maximise sales of new and used goods that help us to generate vital funds to support the vital services that we provide for women and families. You will be providing invaluable help in the operation of our charity shop

Principal Responsibilities:
- To serve customers and record purchases on the cash register
- To work with staff and other volunteers to sort, steam, hang, ticket and size donated
clothing for sale in the shop
- To help keep the shop clean.
- To assist with shop displays.
- Provide information leaflets and signpost any enquiries for WFRC services
- Comply with WFRC relevant Policies and Procedures
- Wear personal identity badge whilst volunteering
- Represent the professional standards of the charity

Key Skills & Abilities
→ An interest in the shop, and an enthusiasm for raising money through its work.
→ The ability to work as part of a team.
→ A flexible approach
→ Able to provide a friendly, high-quality service to customers
→ Basic numeracy
→ A sense of humour
→ An understanding of the need for confidentiality
→ Good timekeeping
→ Reliability and trustworthiness
→ A willingness to undertake training required for role

Job Type -Traineeship
Job Time - Minimum 12 Hours Per Week (Flexible shifts between 9am-5pm)
Job Location - On-site

Could you spare a little time each week to help older people use smartphones, tablets, laptops, the NHS App, GP online services, email, video calls and more?

Age UK Birmingham is looking for friendly, patient volunteers to support local people with digital skills, online confidence and staying safe from scams.

We have two locations:

�� Oscott Community Centre — Tuesdays, 12:00–13:30
�� Oldbury Library — Wednesdays, 11:00–13:00

For more detailed information, please see below:

About the Service

The Digital Support service offers free, personalised assistance through one-to-one, group, or virtual sessions, tailored to each individual’s needs and pace. It supports people in getting started with smartphones, tablets, and laptops, setting up and using online services such as shopping platforms and health apps, and staying connected with family and friends through messaging, video calls, and social media. The service also helps individuals build confidence online, protect personal information, and recognise and avoid scams, phishing messages, and fake websites.

Support is available for a wide range of devices, including laptops, tablets (such as iPads), smartphones (Android or iPhone), and other everyday digital technology. Whether someone is completely new to digital or looking to develop their skills, the service helps them get online, set up and manage email accounts, use apps and online services, and explore new digital tools in a simple, friendly, and supportive way.

About the Role

As an Age UK Digital support volunteer, you'll receive training to aid older individuals in improving their digital skills and confidence, with particular focus on digital health. This can include access to the NHS app or local GP surgery online portals. Your role includes understanding their online barriers and helping to overcome them.

Specific tasks may include:

· Work with older people in group sessions to develop their digital skills and confidence online.

· Get to know the older people you support to understand the individual barriers they face.

· Some set-up of the room may be required as well as handing out equipment

Personal qualities and skills most suited to this role

· Strong listener and clear, friendly communicator who adapts to different learners

· Comfortable using smartphones, tablets, and laptops

· Confident with common operating systems (Android, iOS, Windows), though not all are required

· Skilled in everyday online tasks like messaging, email, browsing, video calls and Apps, e.g the NHS App,

· Careful and detail-oriented when handling older people’s information, with awareness of data privacy.

What the role can offer you

• As a digital volunteer, you will be part of creating a supportive project to people who will benefit

• The role is an opportunity to connect with and support your local community

• You will meet with new people who care about the same things

• Build skills to enhance your CV

•You will make a real difference to people’s lives

Additional Information

Full training is provided which will consist of a variety of both online and in-person training. You will receive CORE modules in the form of a training booklet during registration, plus additional training via your line manager once you have started to perform your role safely and effectively.

Focus Birmingham is a dedicated charity supporting people with sight loss and complex needs, helping them lead fuller, more independent, and more connected lives. We’re currently looking for organised, caring, and reliable volunteers to join us as Admin Volunteers.

If you can spare just a few hours a week, you can play a vital role in keeping our services running smoothly and ensuring that people with sight loss receive the support they need. Your contribution behind the scenes, from your home or at our centre, helps create the strong foundations that allow our frontline teams to deliver life-changing support.

As an Admin Volunteer, you’ll assist with tasks such as updating records, making follow-up calls, organising information, preparing materials, and supporting staff with day-to-day administration. Your attention to detail and friendly approach will help us stay connected, responsive, and effective, and you won’t be doing it alone. We’ll support you at every step, from application and onboarding to ongoing training and guidance from our volunteer team.

Could you help your local SSAFA team recruit volunteers in your area? Our volunteers are at the heart of SSAFA’s work, and recruiting the right people is essential to delivering our services! As one of our Regional Recruitment volunteers, you’ll play a key role in onboarding new community engagement volunteers for local branches. By supporting the recruitment process and supporting prospective volunteers, you will help ensure branches have the people they need to raise awareness in their communities!

*Please note, to be eligible for this role you must be residing in the Scotland.

Some of the areas you may be asked to support include:

• Answer questions from perspective volunteers contact on our volunteer recruitment platform for enquiries, ensuring that all potential volunteers receive a timely response.
• Review applications via our online recruitment platform and arrange interviews with prospective volunteers in line with SSAFA’s policies and values.
• Assess the suitability of volunteer candidates in line with SSAFA’s policies and values and ensure they are placed in roles that are the right fit for them.
• Support volunteers through the recruitment process by requesting references, helping new volunteers to book role-specific and mandatory training.
• Arrange and liaise with the local branch to ensure that the new volunteer is properly inducted into their new role.

***Please be advised that this is role is part of an initial trial and your support will help ascertain if this is suitable for us to role out across all regions.

Requirements

You will need access to IT equipment such as a laptop and the internet to carry out the administration related to the role. Time commitment This role would suit someone looking for a role that can be done remotely from home weekly.

The skills you need

• Friendly and approachable
• Ensuring an inclusive recruitment experience for all volunteers in line with SSAFA’s values.
• Strong admin and organisational skills.
• Interest in developing interviewing skills.
• Excellent written and verbal communication skills
• Ability to maintain confidentiality and keep information safely.
• Confident using IT Systems and online platforms.
• Good judgment and decision-making skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support in your role from the team at SSAFA
• Develop your experience and skills in recruitment and administration which you can highlight on your CV and in job interviews

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

IAPWA is seeking an experienced HR Volunteer to provide strategic guidance and independent oversight of our people practices. This role is focused on supporting good governance rather than delivering day-to-day HR operations.

Working alongside the CEO and relevant staff, the volunteer will help ensure the charity's HR policies, procedures and practices remain compliant with UK employment legislation, reflect best practice, and support a positive and inclusive working environment.

This is an advisory role requiring a couple of hours per week, with flexibility around when those hours are completed. The volunteer will act as a trusted source of HR knowledge, helping the charity identify potential risks, strengthen governance, and continuously improve its people practices.

Key Responsibilities

• Provide independent advice and guidance on HR matters to support good governance.
• Review HR policies and procedures periodically, recommending updates to reflect changes in legislation and best practice.
• Support the charity in maintaining compliance with UK employment law and relevant Charity Commission expectations.
• Provide advice on people-related risks and help identify appropriate mitigation measures.
• Offer guidance on employee relations matters where required, whilst recognising that operational HR activities are undertaken by others.
• Support the development of fair, consistent and inclusive HR practices.
• Review and advise on staff handbook content and employment-related documentation as required.
• Provide input into organisational culture, employee wellbeing and engagement initiatives where appropriate.
• Help ensure appropriate HR records, governance processes and documentation are maintained.
• Provide guidance on safer recruitment, equality, diversity and inclusion, learning and development, performance management and other HR best practice.
• Attend occasional meetings (virtually or in person) as agreed.

Essential Experience/Skills

• Previous experience working within Human Resources, People Management or a related HR profession.
• Good knowledge of UK employment law and HR best practice.
• Experience developing or reviewing HR policies and procedures.
• Ability to provide balanced, pragmatic and confidential advice.
• Understanding of good governance and organisational risk management.
• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Ability to work independently and manage a small voluntary time commitment.
• Commitment to equality, diversity and inclusion.
• Understanding of confidentiality and data protection requirements.
• A commitment to the values and aims of the charity.

Desirable

• Chartered membership or associate membership of the Chartered Institute of Personnel and Development (CIPD).
• Previous experience within the voluntary or charity sector.
• Experience supporting small organisations with HR governance and compliance.

Are you an experienced content professional looking to use your skills for a meaningful cause?

Burning Nights CRPS Support is seeking a passionate and creative Content Lead Volunteer to help shape and deliver engaging content that raises awareness of a rare chronic pain condition, Complex Regional Pain Syndrome (CRPS), supports those impacted and strengthens our charity’s voice across multiple platforms.

This is an exciting leadership opportunity to guide and inspire a team of volunteer content writers, oversee content planning and development, and play a key role in delivering our communications strategy. From website articles and member publications to awareness campaigns and digital content, your work will help ensure that people living with CRPS, their families, healthcare professionals and supporters have access to high-quality, accurate and engaging information.

As a national charity supporting thousands of people affected by CRPS across the UK, we are looking for someone who combines strategic thinking with a hands-on approach, has excellent communication skills, and is passionate about making a real difference.

By joining our friendly and ambitious team, you will gain valuable leadership experience, develop your communications and marketing expertise, expand your professional network, and directly contribute to improving the lives of people living with one of the most painful long-term conditions known to medicine.

Key Tasks and Objectives

• Lead a team of content writer volunteers.
• Lead and co-ordinate internal projects, activities and campaigns that help build awareness of our organisation and its aims.
• Building, leading and inspiring the content team, ensuring goals are agreed and communicated to support the achievement of our overall aims and projects.
• Ensuring all content is on-brand, consistent in style, quality, and tone of voice, and ideally optimised for search and user experience across channels, including our website, our members' magazine, and social media.
• Supporting the development of a communications strategy from the 3-year charity's strategy, focusing on the content section.
• The implementation of a functional content calendar
• Establishing workflow for requesting, creating, editing, publishing, and repurposing content
• Operate as the point of contact for content volunteers in the team.
• To also be an active part of the content team as a content writer.
• Identifying, initiating and leading on content projects which align to the strategy and realise our goals.
• Collaborate with the team
• To contribute to the Annual Report or other reporting documents.
• Protecting our charity brand identity, ensuring it is delivered consistently, both internally and externally.
• Promote the charity across all our channels and forms of communication.
• Ensure effective, regular communication to both internal and external audiences.
• Support the review of progress and effectiveness of the Communications Strategy on an annual basis.

What are we looking for?

About You

To be successful in this role you will:

• Have a real enthusiasm for excellence, innovation, continuous improvement and change.
• Be a team leader who is positive, hands-on and able to get the best out of a team.
• Have excellent interpersonal skills and are adept at building relationships with different stakeholders.
• Have the ability to think strategically but also enjoy being at an operational level to support your team and key stakeholders.
• Have a high level of attention to detail.
• Have the ability to prioritise, plan and organise projects and to manage expectations.

Experience and Skills

• The ability to communicate (verbal and non-verbal) to a wide variety of audiences including the public, various forms of media and on an individual basis.
• Experience in building and leading a team.
• Previous experience of working or volunteering for charities and/or volunteer organisations is desirable but not required.
• Creativity 
• Good IT skills.
• Ability to motivate and enthuse others.
• To be a part of a team.
• Previous experience in marketing, communications, or related fields.
• Strong leadership skills with the ability to motivate and inspire volunteers.
• Experience of using Canva or similar design packages.
• A strong network of PR and media contacts would be highly advantageous.

What's in it for you?

This is an exciting opportunity to use your communications and leadership skills to make a genuine difference to the lives of people affected by Complex Regional Pain Syndrome (CRPS), a debilitating and often misunderstood pain condition.

As our Content Lead Volunteer, you will play a key role in shaping how a national charity communicates with thousands of people across the UK. You will have the opportunity to lead and develop a team of talented volunteers, influence content strategy, and help raise awareness of a rare condition that urgently needs greater understanding and recognition.

In return, you will:

• Gain valuable leadership and management experience within the charity sector.
• Develop and enhance your content strategy, communications and marketing skills.
• Build experience of managing and motivating a remote volunteer team.
• Play a strategic role in shaping the voice and messaging of a growing national charity.
• Expand your professional network and collaborate with passionate volunteers, trustees and healthcare stakeholders.
• Receive ongoing support, training and development opportunities.
• Enjoy flexible, remote volunteering that can fit around your existing commitments.
• Experience the satisfaction of knowing your work is helping people living with CRPS and their families access support, information and hope.

Most importantly, you will ensure that no one affected by CRPS has to face their journey alone.

What does a Helpline Volunteer do?
FamilyLine operates as Family Action’s National Helpline, open Monday – Friday, 9am – 7pm to anyone 18+ experiencing challenges related to family life. Volunteers use a digital system to volunteer from their own home, offering listening & emotional support, suggestions, guidance & signposting via telephone, webchat and text messages. Volunteers are trained to support using an empathetic, people-focused approach to ensure everyone who accesses the service feels included and receives the support they need. Volunteers are also able to make referrals to other services, such as FamilyLine’s Counselling & Befriending service, or the Family Action grants programme.

How often would I need to volunteer?
FamilyLine volunteers choose the days & times for their own shifts of at least 2 hours per week. We are looking for a commitment of at least 12 months.

What skills do I need?

• Listening skills
• Empathy, and non-judgemental attitude
• Ability to remain calm under pressure
• Teamwork skills, with the ability to work independently
• Reliability – able to commit to training, shifts and supervision
• Reflective skills & commitment to growth
• Can-do attitude – willingness to learn new approaches, new skills & new IT systems!

What’s in it for me?

• Make a difference to the lives of families across the UK
• Acquire telephone and digital support skills & experience, and participate in training to further your knowledge
• Be part of a friendly team supporting vulnerable families, volunteering alongside others with shared values

Recruitment and Training:
All applications will be shortlisted for interview. Those successful will be invited to our group training sessions.

Please note that group training cannot be moved, and if you are unable to attend, unfortunately you will not be able to proceed to the role. Please see below for dates:

• Introduction to FamilyLine: Monday, 14th September, 11:30am – 2:30pm
• Safeguarding: Thursday, 17th September, 11:30am – 2:30pm
• System, Call Structure & Processes: Tuesday, 22nd September, 11:30am – 2:30pm
• Data Capture (Analysis and Recording): Tuesday, 29th September, 11:30am – 2pm
• Call Skills Practice: Thursday, 1st October, 11:30am – 2pm
• Webchat Skills Practice: Monday, 5th October, 11:30am – 2pm
• 1-1 Supervised Shift: Flexible, between 9th October – 20th November (To be arranged after training is completed)

How do I apply?
To apply, please click the 'Redirect to Recruiter' button at the top of the advert. This will take you to our 'Expression of Interest' page. Please complete this to receive an application form within 24 hours. 

To telephone befriendees at their home for approximately 10 to 30 minutes, you will arrange the specific times of your future calls directly with them. These calls are intended to occur once a week, but individual needs will be matched with your availability.To provide a telephone conversation, a listening ear and chat about interests and hobbies, helping to alleviate loneliness and feelings of isolation. To provide companionship and human interaction at a time when this may be limited. To provide an update after each call to the Telephone Befriending support Team. This is so we can keep a track of the amount of befriending calls each volunteer is undertaking, the type of support being offered during these calls and if there is anything further required.

It is important to note telephone befriending is not counselling or therapy and other services must be sought if this is required.

Benefits

• FREE DBS.
• Discounted food.
• Store discount.
• Volunteer from home.
• Above all you will be making a positive difference in your befriendee’s life.
• As a volunteer telephone befriender, you will learn how to support others, make friends, become more confident, and practice communication skills.
• You will gain new and transferable skills. We offer support for you to increase your own job-readiness and personal development.
• Training opportunities,
• Volunteering experience
• Detailed references will be provided.

​

Length of Placement: 2 months minimum, with opportunity to extend

Help Us Reach More People

Volunteer SEO Expert needed to launch Long Covid Support's new digital home

What will you be doing (role overview)?:

Long Covid Support is moving to a new website and stepping forward with a fresh brand identity. We need an SEO expert to help us get it right from day one. This is a chance to make a real impact. You'll be at the heart of our digital launch, collaborating closely with our volunteer team, brand advisors, and IT support to ensure our new website reaches the people who need it most.

What are we looking for (about you)?

Essential skills and experience:

· Solid knowledge of SEO principles and practices (on-page optimisation, technical SEO, keyword research, etc.)

· Experience with Google Analytics and ability to set up meaningful tracking

· Able to use Squarespace

· Ability to explain technical concepts clearly to non-technical people

· Enthusiasm for working with a charity and making a difference

· Good communication skills and ability to collaborate across teams

Nice to have:

· Experience with Google Ad Grants

· Understanding of website transitions and migration SEO

What difference will you make:

When people search for help, we want them to find us. Better SEO means our new website reaches more people with Long Covid at the moment they're looking for support. Your work will directly help us expand our reach and impact.

Key Responsibilities:

· Meet with our project lead to establish our needs, set realistic timeframes, and design an effective SEO approach for us

· Ensure effective traffic is directed to our new site, including managing connections to our old site where advisable

· Lead keyword optimisation as a result of our name and brand change

· Set up Google Analytics to help us gather robust, high-quality data from our new website

· Collaborate with our team, brand advisors, and existing IT support to ensure you have all the information and access you need

· Advise on Google Ad Grants services once SEO work has concluded - the role could extend if you're interested in developing this workstream

· Technical requirement: You'll need to be comfortable using Squarespace, as this is where our new website is hosted. We'll provide access and support.

Application Process:

To apply please upload your CV.

Equal ops statement:

We are committed to fostering an inclusive and diverse environment where everyone is treated with dignity and respect. We provide equal opportunities for all, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We actively encourage applications from all individuals of all backgrounds, particularly those with lived experience of Long Covid.

Ready to make a difference? We'd love to hear from you.

Overview

This is an exciting opportunity for a motivated and enthusiastic volunteer to join our Communications and Marketing team of volunteer professionals.

We are looking to appoint someone who has 7 or more years of professional experience in either Communications and Marketing and who has some experience of leading or / and managing a team in a Communications and Marketing environment.

Reports to: Head of Communications & Marketing 

Core duties and responsibilities

• To take part in department wide management and leadership activities
• To provide practical assistance to the Head of Department
• To support the planning of department activities
• To take on line management roles as assigned
• To provide effective supervision and guidance to other volunteers as delegated
• To work with the Head of Department to support progress and performance in relation to departmental activities to be undertaken
• To oversee departmental tasks
• To provide support and additional capacity with regards to progress of departmental relevant tasks

Requirements

• At least 7 or more years of relevant experience.
• Some experience (ideally 2 or more years) of managing or leading a team.
• To have some understanding of managing volunteers.
• Excellent writing and communication skills.
• IT literacy with own equipment (laptop and phone)
• Ability to work well in a team.
• Strong attention to detail and organisational skills.
• Ability to prioritise tasks and manage time effectively.
• Previous volunteering experience or experience in any kind of start up desirable
• Right to volunteer in the UK

Benefits

• This is a UK-based, 100% fully remote and flexible role.
• Supportive team and management to enhance your skills and build on your experience.
• Your work will help transform and empower many young people’s lives, rights, and interests and assist in promoting equality for all young people.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

Every year our fantastic HR Advice Line volunteers speak to hundreds women and parents experiencing challenges or pregnancy and maternity discrimination at work. The Advice Line provides hours of free support and HR advice every week, however the demand for the service is high and we know that getting through can be difficult. That’s why we’re trialling a new online Advice Forum to help improve access to support and flexibility of our volunteer roles. But before we can make the forum public, we need to bring in a team of volunteers who are ready and waiting to answer questions. 

We are looking for knowledgable HR professionals who want to tackle the Motherhood Penaltyand support mothers and parents by becoming an Advice Forum Volunteer.

As a volunteer advisor you’ll give an hour a week of your time to respond to questions on the Advice Forum. You’ll use your HR knowledge and experience to respond to posts and give advice that can help people identify and challenge pregnancy and maternity discrimination in the workplace. You’ll also be joining us at the start of this brand new service and will have an essential role in helping us monitor, evaluate and learn from the forum trial, with the goal of establishing it as a permanent PTS Support Service. 

About the role

Role Title: Advice Forum Volunteer
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Forum will be available online 24/7, and so volunteering as a forum advisor is flexible and can fit around your schedule. We ask that you are able to commit at least one hour a week for a minimum of three months.

Alternative time commitments can be considered and discussed, so please do include any information that might be useful in your application form.

Main Role Purpose

Advice Forum Volunteers play a vital role in providing accessible support and guidance to working parents facing unfair treatment or discrimination in the workplace. Volunteers will respond to forum questions and posts, offering advice and signposting information about employee rights. You will also coordinate with the PTS staff team and other volunteers to ensure all forum questions are responded to, and will have the opportunity to contribute to the forum’s development.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a reliable and secure WIFI or Internet connection and a mobile device or computer/laptop.
• Excellent written communication skills, with the ability to convey information clearly and concisely.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.
• Commitment to completing all required volunteer training.

Key Responsibilities

• Respond to forum questions from individuals seeking support and advice.
• Provide HR advice and guidance in a clear and concise way to support forum users with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.
• Complete all training required by PTS. 

What you can expect from PTS

• The opportunity to use your skills and expertise to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• HR support from Bluestone HR.
• Access to our Volunteer Training Hub.
• CPD certified Samaritans Supportive Listening eTraining course.
• Opportunities to help us further develop and shape our Support Services.

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Age UK Notts are seeking individuals who would like to be considered as a volunteer for our Companion Service.

Volunteers will be supporting people in their own homes and in the community within Nottingham and Nottinghamshire and ideally, we ask all applicants to provide a minimum of 1 hour volunteering a week.

The companion service volunteer can choose to be:                                                           

• A companion within the person’s home

• A companion outside the person’s home

Examples of the type of support the service offers include:

• Supporting an older person/s hobbies and interests or simply chatting with them in their own home on a regular basis.

• Supporting with digital access & building confidence skills & motivation to access the opportunities of the internet.

• Supporting the person outside of their home e.g., by accompanying them on a walk, to the shops, to a café, garden centre, theatre or cinema or other social activities / community groups. 

• Where appropriate, supporting the older person to access other services through information and signposting or referring to the Companion Service Coordinator for support.

We are looking for the following skills/interests:

• Individuals with a genuine interest in the wellbeing of older people who are committed to volunteering on a regular basis.

• Commitment to complete our Volunteer Report Form accurately and regularly. 

• Ability to travel for visits in the local community either by car or public transport for those volunteers who choose to participate in this type of activity.

• Digital literacy for those volunteers who choose to participate in this type of activity.

We are looking for volunteers with good daytime availability in specific areas of Nottingham and Nottinghamshire.

Please contact the volunteering team for further information on where specifically in Nottingham and Nottinghamshire.