Charity development manager jobs

Job Title: Investment Associate

Department: Investment

Reports to: Investment Director

Grade: Manager - Core

Contract: Full-time, Permanent

Salary: £50,400 to £55,000 per annum, depending on experience

Location: Hybrid - London, EC1Y and homeworking

Right to Work: Unfortunately we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and for the duration of employment.

About Better Society Capital (BSC):

Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too. 

Since 2012, we have helped grow the UK's social impact investment market thirteen-fold, to more than £11 billion, proving that impact investing can scale when social outcomes and investment opportunity are genuinely aligned. We have committed more than £1 billion of our own capital to social impact investments and today hold a live portfolio of over 100 across the UK, primarily made into funds spanning early-stage and mature positions, all working towards lasting impact for the people and communities they serve. 

We're now delivering our 2026–2030 strategy: mobilising £20–30 billion in capital to positively impact 15–20 million lives across the UK over the next decade. We're focusing our expertise and capital on four challenge areas: housing, economic opportunity, climate and energy, and health. These have been chosen because each combines urgent social need, proven investment models and a clear role for BSC to play. 

This is BSC's next chapter. Building on everything we've proven since 2012, we're scaling with greater ambition and sharper focus, and looking for people who want to help shape how we get there.

The Opportunity:

We're recruiting an Investment Associate to support the identification, assessment and management of social impact investments that change lives, working alongside investors, social enterprises and government to help grow the UK's social impact investment market.

You'll help research and analyse the investments that deliver on BSC's 2026–2030 strategy: identifying social issues and market gaps, and supporting the partnerships, structures and solutions needed to mobilise capital at scale. You'll contribute to strategic projects that shape how BSC and the wider market tackle these challenges, building your experience as a future systems change agent.

Supporting the performance of our existing portfolio is just as central to our mission as finding new investments. You'll help build relationships with fund managers and support the monitoring of performance against expectations across financial, social impact and systems change goals.

Investment Associate and Manager Development Programme

We invest in our people as seriously as we invest our portfolio. You’ll accelerate your growth through hands-on experience across multiple asset classes, tailored training programmes and collaboration with sector-leading specialists as well as gaining direct exposure to our Investment Committee and senior leadership.

We deliberately rotate Associates and Managers across our investment team to build genuine cross-asset-class judgement, learning to manage performance, risk and relationships across very different types of investment. Few roles in impact investing offer this breadth. Over time, Managers will begin to specialise in one of our teams. You can find out more about how this works alongside our training offer in our Candidate Pack.

We are hiring up to two Associates or Managers starting in the following teams:  

• Lending: you will work on assessing and managing investments across blended finance, social outcomes contracts and/or climate and energy vehicles and contribute to strategic projects aligned with our 2026-30 strategy.

• Impact Investment Management: you will gain a portfolio-wide perspective, working on special situations and exits to protect and recover value across financial, impact and systems change; lead our overall learning approach; and lead on elements of portfolio insight. 

What you will do:

Support the origination and assessment of new investments

• Help identify social issues and market gaps where impact investment can be part of the solution, contributing to creative, collaborative solutions with investors, charities and government.

• Support detailed investment analysis of the market, the prospective investee, and the financial, social impact and systems change cases, working closely with senior members of the investment team and with fund managers to help build the relationships that underpin a strong investment case.

• Support the structuring of prospective investments, help prepare recommendations for our Investment Committee, and support legal negotiations through to close.

Contribute to systems change

• Support the development and delivery of key strategic projects in BSC's asset classes, building your experience and taking on more responsibility over time.

• Help develop relationships with fund managers, and support engagement with investors, charities and social enterprises to deliver on our strategic goals.

Support the performance management and manager relationships for a portfolio of social impact investments

• Support a portfolio of individual social impact investments, engaging with fund managers to help monitor and manage each investment's progress towards exit, financial returns, social impact and systems change goals.

• Contribute to analysis of impact and financial performance across your investments, including across asset classes and impact themes.

• Support special situations and the active management of exits as needed.

Support portfolio-level performance analysis and management

• Contribute to portfolio-level and asset class-level performance monitoring, including analysis of financial, impact and systems change performance across asset classes, strategies and impact themes.

• Help embed the lessons from the investments you’re involved in into how BSC manages performance and risk across the wider portfolio.

Help shape the next phase of our market-leading impact investment approach and team

• Contribute to our impact investing practice and process, in collaboration with colleagues across BSC.

• Contribute to organisation-wide initiatives and strategic projects that improve how we work and how we engage with stakeholders.

Other

• Participate in at least one ‘BSC Citizenship’ activity, helping to make BSC a great place to work. This could be helping to organise our summer or winter social, joining the Staff Council or helping with health and safety

What you will bring - Qualifications & Experience

Essential

• A passion and demonstrable commitment to improving lives in the UK

• Experience undertaking and communicating detailed analysis of complex problems

• Work experience that faces the financial, social or public sector

• Proven relationship-building and influencing skills

Desirable

• Work experience in social impact investment

• Proven project management skills

• Knowledge of housing or real estate, venture investment, social outcomes contracts or lending

Skills, Abilities and Attributes

• Structured thinker – able to deal with complexity and uncertainty

• Innovative, creative and strategic approach to problem solving

• Solves problems with multiple stakeholders in an open and empathetic way

• Collegial team player – flexible and willing to work with and contribute to a team

• Self-starter – able to work under own initiative and source new opportunities

• Relationship management – excellent interpersonal skills and able to build relationships at all levels

• A confident and effective communicator when writing and speaking

• Hunger for continued learning and development, including developing others

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Prospectus are delighted to be working with an international charity and supporting with the recruitment of a Communications Manager role.

This is a permanent, full-time opportunity offering a salary of £40,000 per annum. This role is available on a hybrid, in-office/remote basis. The organisation’s office is based in London.

Within this role, you will oversee the organisation's communications activity across digital and traditional channels, driving engagement through compelling content. You will coordinate publications, manage relationships with external suppliers, create engaging content across multiple channels, and support with media relations. You will also contribute to communications and fundraising strategy development.

To be successful, you will have extensive experience in a similar role and degree in a related field.

You will have a proven track record of producing visual and written content. You will be comfortable working with and developing audiovisual content. You will be confident translating complex information into content for a wide range of audiences. You will have experience using marketing automation systems, design platforms, and management of social media platforms.

You will have excellent communication skills and ability to work with a variety of different stakeholders. Highly organised and detail-oriented, you will bring a proactive approach, fresh ideas and a passion for delivering impactful communications.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and are happy to make reasonable adjustments to enable all interested candidates to apply. If you need any support with your application, please contact George Cook at Prospectus.
 

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.

We are looking for an experienced Portfolio Manager to join our International Programmes Directorate and play a pivotal role in supporting high-impact humanitarian and development programmes across West and Central Africa (WACA) region.

This is an exciting opportunity for a programme management professional with strong donor-funded programme experience to oversee a diverse portfolio operating in some of the region's most complex and dynamic contexts. Working closely with Plan International Country Offices, regional teams, technical advisers, finance colleagues, donors and external partners, you will support the successful delivery of programmes that advance children's rights and gender equality, while ensuring compliance with donor requirements and organisational standards.

As a key focal point for Country Offices across the WACA region, you will provide strategic oversight and support throughout the programme cycle, from start-up to close-out. You will monitor programme performance, manage risks, coordinate donor reporting, facilitate learning and help teams navigate delivery challenges to achieve lasting outcomes for children and communities. You will also build and maintain strong relationships with institutional donors and other stakeholders, helping to strengthen Plan International's reputation as a trusted partner across the region.

This role offers a unique opportunity to work across the humanitarian-development nexus, supporting programmes that respond to humanitarian crises while delivering long-term development impact.

You'll be highly organised, able to manage competing priorities in a fast-paced environment, and skilled at working collaboratively across diverse teams and cultural contexts. Fluency in French and English is essential, as is the willingness and ability to travel within the region when required, potentially at short notice (up to 30% of working time).

If you are passionate about delivering high-quality programmes that create lasting change for children and young people, and share our commitment to equality, inclusion and girls' rights, we would love to hear from you

For further detail of this role, please see the job profile. Please note that this is a UK based role and we are unable to offer international contracts

Please click on the button below to apply.

Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role/Please note, due to the short nature of this contract and a requirement for the successful candidate to be able to start as soon as possible, unfortunately on this occasion we are unable to provide sponsorship for this role

The deadline for applications is 23:59 on 12 August 2026

Interviews will take place on 3 and 4 September 2026

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

Are you passionate about making a difference in the lives of those in need? Do you thrive in a collaborative environment where your leadership skills can shine? If so, we have the perfect opportunity for you!

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end of life care for local people.

Job Purpose

We are looking for an Individual Giving Manager to oversee our Individual Giving, In Memory, Lottery and Legacy income streams, and achieve retention and growth for these key areas of fundraising, with the support of a small team.

We are seeking an experienced candidate with a great understanding and knowledge of individual giving and stewarding supporters, who shows great leadership skills and the ability to collaborate across teams to maximise opportunities to achieve organisational growth.

In return St Luke’s Hospice offer the following benefits:

26 days annual leave plus bank holidays (increases with service)

Hospice pension 3% employee contribution and 6% employer contribution

Subsidised onsite meals

Access to our 24hr employee assistance programme

Free onsite parking

Access to the NHS Blue Light Card

Work from Home Opportunities (in line with team needs)

Job Title: Investment Manager - Portfolio

Department: Investment

Reports to: Investment Director - Portfolio

Employment Type: Full-time, Permanent

Salary: £61,500 to £67,000 per annum, depending on experience

Location: Hybrid - London, EC1Y (40-60% in person) and homeworking

About Better Society Capital (BSC):

Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too.

Since 2012, we have helped grow the UK's social impact investment market thirteen-fold, to more than £11 billion, proving that impact investing can scale when social outcomes and investment opportunity are genuinely aligned. We have committed more than £1 billion of our own capital to social impact investments and today hold a live portfolio of over 100 across the UK, primarily made into funds spanning early-stage and mature positions, all working towards lasting impact for the people and communities they serve.

We're now delivering our 2026–2030 strategy: mobilising £20–30 billion in capital to positively impact 15–20 million lives across the UK over the next decade. We're focusing our expertise and capital on four challenge areas: housing, economic opportunity, climate and energy, and health. These have been chosen because each combines urgent social need, proven investment models and a clear role for BSC to play.

This is BSC's next chapter. Building on everything we've proven since 2012, we're scaling with greater ambition and sharper focus, and looking for people who want to help shape how we get there.

The Opportunity:

We are recruiting an Investment Manager – Portfolio to take a leading role in the delivery of our existing portfolio including on special situations and exits.

You will take ownership of performance and manager relationships across a broad portfolio of social impact investments. You will build relationships with senior leaders at our fund managers and take responsibility for how these investments perform against their financial, social impact and systems change goals. You will also oversee several treasury holdings, held for financial return and sustainable outcomes, that support how we manage liquidity.

Across the wider social impact investment portfolio, you will take a leading role in its most demanding and consequential moments: acting as our specialist resource for complex special situations and exits, working alongside asset class teams to protect and recover financial value and impact, and shaping how BSC triages, manages and learns from these situations.

This is an opportunity to build a distinctive skillset across every asset class in which we invest, from portfolio management and manager relationships to restructuring, workouts and complex negotiation, developing cross-asset-class judgement that few comparable roles offer. We will create opportunities for you to contribute to new investments and strategic projects as our 2026–2030 strategy takes shape.

Our excellence in impact investing practice is recognised externally. In 2025 and 2026, BSC was placed on the BlueMark Global Practice Leaderboard after ranking in the top quartile across all 8 dimensions of the Operating Principles for Impact Management. You will help carry that standard forward.

We invest in our people as seriously as we invest our portfolio. You will accelerate your growth through hands-on experience, tailored training and collaboration with sector-leading specialists as well as gaining direct exposure to our Investment Committee and senior leadership.

What you will do:

Lead the performance management and manager relationships for a portfolio of social impact and treasury investments

• Manage a portfolio of social impact investments towards exit, delivering on financial returns, high social impact and systems change goals, including our charity bond investments and direct investments into or with fund managers.
• Share portfolio learnings that improve how we invest to benefit underserved and vulnerable individuals in the UK.
• Manage several treasury fixed income holdings alongside your primary social impact portfolio, overseeing performance of our externally managed mandate and contributing to strategic treasury initiatives such as asset allocation and ESG approach.

Take the lead on special situations and exits

• Take the lead on complex, often distressed special situations across the portfolio, including client portfolios, working alongside asset class teams to protect and recover value across financial, impact and systems change outcomes.
• Lead the active management of exits across the portfolio, partnering with asset class teams to bring investments through to exit.

Contribute to the management of our multi-asset portfolio

• Lead parts of our fund manager strategy delivery, working alongside asset class teams to prioritise and learn from our engagement with fund managers.
• Input into how we manage our overall portfolio performance, asset allocation and liquidity.
• Lead on discrete analysis as required across financial, impact and systems change at the whole portfolio level, advancing how we consider these dimensions in an integrated way to support learning and performance management.
• Over time, contribute to due diligence of potential new investments and strategic projects aligned with our 2026-2030 strategy.

Help lead the next phase of our market-leading impact investment approach

• Oversee and embed continuous improvement and learning from special situations and exits, sharpening how BSC manages risk across the portfolio.
• Lead and contribute to parts of our market-leading impact investing practice, with colleagues across BSC and with external partners.
• Contribute to team- and organisation-wide initiatives that help us deliver our mission, such as working groups on key priorities.Helping identify social issues or market needs where social impact investment can be an important part of the solution;

​

What you will bring – Qualifications & Experience

Essential

• A passion and demonstrable commitment to improving lives in the UK
• Investment experience including analysis, recommendations, monitoring performance and engaging with investees, issuers or fund managers
• Strong quantitative analysis and investment research skills, including financial analysis, modelling and market research
• Work experience that faces the financial, social or public sector
• Proven relationship-building and stakeholder management

Desirable

• Exposure to fixed income or credit analysis (we will support you here if needed)
• Work experience in social impact investing or sustainable investing
• Proven project management skills
• Knowledge of investing in real estate, renewables, venture, or outcomes contracts

Skills, Abilities and Attributes

• Structured thinker – able to deal with complexity and uncertainty

• Innovative, creative and strategic approach to problem solving

• Solves problems with multiple stakeholders in an open and empathetic way

• Collegial team player – flexible and willing to work with and contribute to a team

• Self-starter – able to work under own initiative and source new opportunities

• Relationship management – excellent interpersonal skills and able to build relationships at all levels

• A confident and effective communicator when writing and speaking

• Hunger for continued learning and development, including developing others

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How to Apply & Interviews:

Closing Date:  Wednesday 12th August at Midnight

Please apply via Applied which is designed to minimise unconscious bias in recruitment. You will be asked to provide your CV and a short-written answer. Your CV and answer will be anonymised before being reviewed by the hiring panel.

NB We screen for applications that appear to be heavily generated by AI. You’re welcome to use AI tools to support small edits, such as improving grammar, structure or clarity, but your CV and supporting answer should reflect your own experience, knowledge, skills and motivations. Applications that feel authentic and genuinely personal are most likely to receive a high score.

We may use AI tools to support parts of our recruitment process, always with human oversight and in line with our principles on fairness, transparency and data protection. Read more about how we use AI in hiring here

Interviews 

Initial screeningw/c 24th August

Round 1 interviews (virtual): w/c 31st August and 7th September

Round 2 interviews (in-person): w/c 14th September

We are a Disability Confident Committed employer. Disabled applicants who meet the essential criteria will be considered for an initial screening interview. When application numbers are high and we are unable to interview everyone who meets the minimum criteria, we will prioritise those who best meet the essential requirements of the role. 

We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.

If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.

Other terms

Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.

Right to work: Unfortunately we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and for the duration of employment.

Equity, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).

We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch

About Morden College

We’re an almshouse charity with a proud history of providing homes, support, and care for older people in south-east London for over 300 years. Today, we’re building on that legacy with a clear and ambitious strategy focused on enabling our residents to live as independently, safely, and meaningfully as possible. We aim to create thriving communities where every person feels known, valued, and supported.

We provide almshouse accommodation and care services to over 250 older people across two sites in Blackheath and Beckenham, including our 28-bed care home and domiciliary care services. Our vibrant and diverse resident community enjoys a wide range of events and activities, and each site offers welcoming spaces for socialising, including bars and Café 19 in the award-winning John Morden Centre.

At the heart of everything we do is a commitment to dignity, purpose, and inclusion. We actively combat loneliness, challenge ageism, and promote healthy ageing. As part of our team, you’ll help foster social connection and contribute to a community where both residents and staff can thrive. We embrace equity, diversity, and technology to deliver sustainable, high-quality services that make a lasting difference.

Role overview

Communications plays a vital role in helping Morden College deliver its vision and strategic ambitions.

We're looking for an experienced Communications Manager who can create clear, engaging and impactful communications that help residents and colleagues feel informed, connected and involved in the future of Morden College.

This is a highly collaborative role at the heart of our organisation. Working across teams, you'll help bring our strategy, values and ambitions to life through communications that build understanding, trust and a shared sense of purpose. You'll support colleagues and leaders to communicate effectively, explain change clearly, celebrate success and ensure residents receive timely, accessible and meaningful information.

We're looking for an exceptional writer and communicator with a talent for turning complex information into clear, engaging content. You'll be naturally curious, enjoy building relationships, and have a strong editorial eye for what matters most to different audiences.  You'll know how to communicate with clarity, empathy and impact.

You'll lead the development and delivery of internal and resident communications across a range of channels, including newsletters, website content, the resident portal, leadership communications and our staff intranet. You'll also play a key role in strengthening communication practices across Morden College, improving planning and ways of working, supporting colleagues to communicate confidently, and ensuring communication is consistent, accessible and audience-focused.

You'll oversee the day-to-day development of key communication platforms helping to ensure they remain effective tools for information sharing, engagement and community connection.

Most importantly, you'll help ensure our communications reflect who we are: an ambitious, responsible, compassionate and collaborative organisation committed to creating thriving communities where people in later life can live with independence, dignity and purpose.

Main Responsibilities of the role
1. Communications planning and ways of working

Develop a structure, consistent and audience-focused approach to communications across Morden College by:

• Creating communication plans, schedules and content calendars
• Establishing clear processes for requesting, developing and approving communications.
• Introducing guidance on lead times, responsibilities and expectations
• Supporting teams to plan communications proactively
• Developing templates, tools and guidance to improve the quality and consistency of communications
• Building understanding of how colleagues can work effectively with the Communications function
• Supporting the development and effective use of digital communication systems, including CRM-based platforms, to improve audience understanding, communication planning and engagement
• Working collaboratively with colleagues to ensure communication systems support accurate information management, effective targeting and a positive user experience
• Using insight, feedback and engagement data to continually improve communications and strengthen audience engagement

2. Content and storytelling

Capture engaging and high-quality communications that help residents and colleagues understand, connect with and contribute to life at Morden College.  This includes:

• Resident newsletters
• Website stories and organisational updates
• Annual report and impact reporting content
• Stories celebrating residents, colleagues and partners
• Communications about strategic priorities, service improvements and organisational change
• Content that demonstrates how Morden College is evolving to support more people in later life

3. Resident communications

Working closely with colleagues in Resident Services to:

• Develop and maintain website and resident portal content
• Create accessible communications for residents using a range of channels
• Support resident meetings, engagement activities and events
• Deliver information campaigns across our communities
• Ensuring communications are inclusive, accessible and easy to understand

4. Colleague communications

Working across the Charity to deliver effective internal communications, including:

• SharePoint intranet content
• CEO updates and leadership communications
• Quarterly College Conversations staff briefings
• Organisational announcements
• Change communications
• Support HR with colleague engagement initiatives
• Working closely with the Records Management Lead to promote good information-sharing and best practice in document management

5. Supporting organisational change 

Support leaders and teams to communicate change effectively, including:

• Progress against strategic priorities
• New services and initiatives
• Technology and new ways of working
• Sustainability and ESG activity
• Service improvements and organisational developments

6. Communication standards and brand

Champion high-quality communications by:

• Promoting brand guidance and tone of voice using the Morden College Message House
• Supporting colleagues to communicate effectively and confidently
• Encouraging accessible communication practices
• Developing templates, guidance and communication resources
• Promoting high standards of writing, editing and content creation
• Arranging and using high-quality photography, video and visual content
• Supporting effective communication planning and coordination across the organisation

Person specification

About you

You are an experienced and confident communications professional who combines strong writing skills with the ability to build relationships, influence colleagues and create effective ways of working.  You enjoy understanding complex organisations, finding the stories that matter and turning complex information into clear, engaging communications.

You are organised, proactive and confident working with people across all levels of an organisation. You will bring a collaborative approach, helping colleagues communicate more effectively while ensuring communications are planned, consistent and aligned with Morden College’s values and priorities.

Essential criteria

• Experience working in a communications role, particularly internal communications, colleague engagement or organisational communications
• Excellent writing, editing and proofreading skills.
• Experience creating engaging communications across a range of channels and audiences
• Experience developing communication plans and coordinating communications activity
• Experience managing websites, newsletters, intranets or other communication platforms
• Ability to understand complex information and translate it into clear, accessible and engaging messages
• Experience building effective relationships and working collaboratively with colleagues at all levels
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Understanding of inclusive and accessible communication practices
• A proactive, collaborative and solutions-focused approach

Desirable criteria

• Experience working in a charity, housing, care, health, community or similar organisation
• Experience communicating with residents, service users or community groups
• Experience supporting organisational change and engagement activities
• Experience using SharePoint, CRM systems or similar intranet platforms
• Experience using audience insight and analytics to improve engagement
• Understanding of GDPR, information-sharing and good digital practice
• Experience supporting the development or implementation of CRM systems, customer databases or digital engagement platforms.
• Understanding of digital inclusion and approaches to increasing confidence in using technology
• Experience creating photography, video or visual content.
• Experience working with older people or services that support people in later life

Location: Blackheath with option to work at our Beckenham site 

Reports to: Head of Impact

DBS Disclosure: Enhanced

Please note the applications for this role will close on 02/09/2026 with the interview dates to be confirmed. 

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Main Role & Responsibilities

The post holder will be an active member of our programmes team and will work across our portfolio of programmes, with responsibility for engagement within Scotland. Although remote working, they would need to be living in Scotland for travel purposes.

They will be responsible for regional stakeholder engagement, developing and maintaining relationships and promoting Ygam training. They will recruit suitable delegates to Ygam’s full portfolio of workshops.

They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.

The post holder will maintain excellent relationship with Ygam Stakeholders and beneficiaries, providing ongoing support to organisations, to help them implement Ygam resources, and visits to schools and organisations as part of this work is crucial. The post holder will gather data to support Ygam to understand the impact of our work

Who are we looking for?

Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.

At Ygam, we are committed to safeguarding and the protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.

We welcome the unique contributions that you can bring and encourage people from underrepresented backgrounds to apply to join our team, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodiverse people and armed force veterans.

 

Role Requirements

Duties will include but not be limited to:

Planning 

· Network and develop stakeholder relationships, leading the recruitment of delegates suitable to Ygam’s programmes.  

· Develop a regional presence to amplify Ygam’s mission and vision

· Manage multiple stakeholders and understand their roles and requirements, providing detailed information on options and long-term support

· Develop stakeholder relationships and a strong pipeline of delegates to attend the workshops delivered by Ygam, ensuring workshops are well attended.

· Identify and attend conferences, seminars, and organisational events to support our work. 

· Signpost organisations to the Ygam Family Hub to increase awareness.

· Work closely with The Programme Lead: Delivery and outcomes, to develop objectives and review individual performance.

Delivery 

· Deliver the Ygam portfolio of workshops (online and face to face).

· Deliver workshops directly to children and young people in education and non-education settings

· Provide high quality training to a range of professionals in line with Ygam’s Quality Assurance processes.

· Deliver workshops and training independently as well as through team teach approach.

· Be responsive to delegates needs, answering questions and queries in a supportive manner.

· Promote Ygam’s additional offerings, such as Alumni and resources.

· Provide an excellent customer service to delegates.

Outcomes:

· Provide ongoing support to schools and youth organisations to help imbed Ygam materials within curriculum.

· Ensure accuracy of data utilising the CRM system

· Deliver and develop team teach opportunities to support teachers and other professionals to implement Ygam resources.

· Develop Case study opportunities to understand the impact of the Ygam resources.

· Work with the Insight team and evaluators to measure impact and performance. 

Learning and Development:

· Self-identify any gaps in knowledge and any CPD to help you do your role effectively.

· Ensure all relevant CPD is completed and up to date on platforms such as IHasco.

· Attend support sessions with line manager (both remotely and in person). 

· Record performance in your monthly 1-1’s with your line manager.

Administration:

· Send out joining instructions via our CRM system to delegates prior to workshops. 

· Record attendance and email delegates post workshop to gather feedback. 

· Ensure all records are maintained in accordance with GDPR/data protection legislation.

Person Specification 

Essential:

· Prior experience in delivering training to adults and children

· Ability to translate complex issues to delegates and respond thoughtfully to questions

· Experience of delivering online learning and face to face learning

· Stakeholder engagement experience across children’s services

· Outstanding verbal and written communication skills

· Outstanding understanding of IT applications (MS Word, Excel & PowerPoint especially).

· Experience of developing and delivering a sales pipeline and achieving KPI’s.

· Experience of driving projects to achieve agreed outcomes.

· Ability to work in a highly organised manner with a keen eye for absolute detail.

· Self-administrating experience.

· Prior experience of working within education, youth work or children’s services

· Prior experience of selling/promoting a product or service.

· Employment rights to live and work in the UK.

· Experience of working collectively as a team to meet targets.

· Willingness to travel to provide training regionally and nationally for Ygam

Desirable:

· An understanding of education within Scotland, including Curriculum for Excellence and RSHP education, and how to engage in this sector across all education phases.

· An understanding of public health approach to gambling harms

· An understanding of NICE guidelines in relation to gambling

· Outstanding networking skills

· Experience utilising CRM systems, in particular Salesforce

The successful applicant will be subject to reference checks, an Enhanced DBS check, and must have Employment rights to live and work in the UK.

Expiry Date: 13th August 2026 - 12pm

Interviews: w/c 17th August 2026

About the Role

We are looking for an experienced People & Culture Generalist to join our team on a maternity cover basis.

This is an excellent opportunity for a CIPD-qualified HR professional who enjoys employee relations work and wants to make a meaningful impact within a values-driven Charity.

You'll provide professional HR advice and support to managers and employees across the charity, leading on a range of employee relations matters and helping to ensure fair, consistent and legally compliant people practices.

Working closely with the Employee Relations Specialist, you'll take ownership of day-to-day case management, enabling the wider People & Culture team to focus on strategic projects and organisational development.

Key Responsibilities

• Manage a range of employee relations cases including:
  • Investigations
  • Disciplinary processes
  • Grievances
  • Performance management
  • Probation reviews
  • Conduct issues
  • Informal employee concerns
  • Restructure consultations

• Ensure HR policies and procedures are applied consistently and in line with employment legislation.
• Support with the HR inbox and respond to manager and employee ER queries.
• Support payroll administration through accurate and timely submission of employee changes.
• Assist with organisational change activities, policy reviews and HR improvement projects.
• Coordinate training activity and support compliance with mandatory learning requirements.
• Maintain accurate HR records and case documentation.

About You

You will be a confident and pragmatic HR professional who is comfortable managing a varied caseload and building trusted relationships with managers at all levels and is able to prioritise accordingly.

Essential requirements:

• CIPD Level 5 qualification (or equivalent experience).
• Previous experience in a generalist HR and ER role.
• Strong employee relations case management experience.
• Good understanding of UK employment law and HR best practice.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience using HR systems and Microsoft Office applications.
• Ability to work independently whilst recognising when to seek support.

Desirable:

• Experience within the charity, healthcare or not-for-profit sector.
• Experience supporting organisational change and consultation processes.

What We're Looking For

You'll be:

• Empathetic and approachable.
• Fair and solutions-focused.
• Organised and resilient.
• Confident in advising managers and handling sensitive situations.
• Committed to inclusion, wellbeing and positive employee experiences.
• Passionate about making a difference through your work.

Why Join Catalyst?

• Hybrid working
• Flexible part-time hours
• Opportunity to make a genuine impact within a respected Surrey charity
• Supportive and collaborative culture
• Meaningful work that contributes to improving lives across local communities

Safeguarding

This role is subject to an Enhanced DBS check. A history of drug, alcohol or criminality issues will not automatically exclude applicants from consideration.

Khalsa Aid is looking for an experienced and passionate Operations Manager – India to lead our humanitarian and development programmes across the country.

This is a leadership role for someone who thrives in a fast-paced environment and is committed to making a meaningful difference. Based in the UK, you will oversee multiple projects across India, providing strategic leadership, operational oversight and support to our teams, partners and communities.

From emergency disaster response to long-term development initiatives, you'll play a key role in ensuring our programmes are delivered safely, effectively and in line with Khalsa Aid's mission and values.

What You'll Do

As Operations Manager, you will:

• Lead and oversee all operational activities across India.
• Manage multiple humanitarian, development and emergency response projects.
• Build strong relationships with government agencies, NGOs, community leaders and partners.
• Lead, mentor and develop India-based staff and volunteers.
• Ensure projects are delivered on time, within budget and to the highest standards of governance and compliance.
• Manage programme budgets and resources responsibly.
• Support rapid deployment during humanitarian emergencies.
• Work closely with the CEO and Executive Leadership Team to drive strategic growth and operational excellence.

About You

We're looking for someone who has:

• At least 8 years' experience in a senior operations or programme management role.
• Experience managing large, multi-site programmes and cross-cultural teams.
• A strong background in humanitarian aid, international development, charity operations or a similar sector.
• Excellent leadership, communication and stakeholder management skills.
• Experience working extensively across India and engaging with local communities, government officials and partners.
• Strong financial and project management skills.
• The ability to manage multiple priorities and remain calm under pressure.

Essential

• Fluent in English, Punjabi and Hindi (spoken and written).
• Willingness and ability to travel extensively throughout India, including remote locations.
• A genuine commitment to humanitarian values and improving the lives of vulnerable communities.

 Desirable

• Experience working within the charity, NGO or humanitarian sector.
• Knowledge of NGO governance, safeguarding and compliance in India.
• Project Management qualification (PRINCE2, PMP, MSP or equivalent).
• Experience working with Sikh communities and gurdwaras.

 Why Join Khalsa Aid?

At Khalsa Aid, you'll become part of a global humanitarian organisation committed to providing aid regardless of faith, race or background. You'll have the opportunity to lead impactful programmes, work alongside dedicated teams and help transform lives across India.

If you're an experienced leader ready to make a lasting humanitarian impact, we'd love to hear from you.

Apply now and help us deliver hope where it's needed most.

Candidates must have the legal right to work in UK; we are unable to offer visa sponsorship for this position.

We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

The Talent Set are delighted to be partnering with an emergency services charity to recruit a Philanthropy Manager. This is an exciting opportunity to join an ambitious fundraising team at a pivotal point in the organisation's journey, with investment in philanthropy and a strong pipeline of untapped major donor opportunities.

The organisation has transformed its major donor programme over recent years, delivering substantial income growth and building an engaged community of high-value supporters. With a pipeline of qualified prospects, a highly relationship-focused fundraising approach and excellent senior stakeholder support, this role offers the opportunity to make a real impact while shaping and growing your own portfolio.

You'll join a collaborative and supportive team that values autonomy, creativity and long-term relationship building, giving you the freedom to develop meaningful donor partnerships that drive sustainable income.

Key Responsibilities

• Work closely with the Head of Philanthropy and Partnerships to shape and implement strategy for major donor fundraising focused on income growth and proactive donor engagement
• Lead and deliver the major donor programme, managing a portfolio of HNWIs at the 5 and 6-figure level
• Take ownership of the Chair’s Circle, the charity’s flagship major giving product, ensuring its growth, relevance, and excellence in delivery
• Act as the lead fundraiser for the Philanthropy Board, driving engagement, strengthening governance relationships, and maximising philanthropic income through this network
• Identify and develop new opportunities for major giving, building a solid pipeline including restricted funding propositions
• Create thoughtful and engaging stewardship plans that inspire donors and strengthen long-term engagement

Person Specification

• Experience in a philanthropy role manging and securing gifts from HNWIs at the 5-figure+ level
• Demonstrable experience of successfully managing the full donor cycle, from prospect research and pipeline development, to cultivation, solicitation and long-term stewardship
• Experience working with senior stakeholders and volunteers in a Board or Committee capacity
• A natural relationship-builder, with excellent verbal communication skills, with the ability to engage and influence stakeholders at all levels
• A collaborative and adaptable approach, with the confidence to take ownership of your work, contribute ideas and build strong relationships across the organisation

What’s on Offer

Salary: c. £39,000 - £43,500

Hybrid, Buckinghamshire – 2 days a week

Full-time, permanent

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

What you'll do

As Programme Manager, you will work to support the Programme Lead in ensuring the smooth and effective running of ShareAction’s Energy Transition Programme, which aims to contribute to tackling the climate crisis. This pivotal role will lead the implementation of effective programme management processes and systems to plan, monitor and drive programme delivery, performance and expenditure. You will also support fundraising activity, events and external stakeholder engagement for the programme and represent the programme with colleagues across the organisation to coordinate delivery, manage dependencies and ensure strategic alignment.

In this role, you will regularly engage with members of the Energy Transition team, with colleagues in other teams involved in helping to deliver aspects of the programme, and with peer Programme Managers to promote strategic alignment and cross-team learning. Forming productive internal relationships will be crucial for success; using your skills and experience to manage and coordinate our resources will help to ensure we maximise our impact. In doing so, you will support ShareAction’s progress towards its overall mission of promoting a more responsible investment system as well as achieving our climate campaign objectives.

Your day-to-day responsibilities will be highly varied: one day you could be organising the logistics and agenda for a team planning or evaluation session; the next, developing a budget for a funding proposal; and the next, helping the Programme Lead prepare for an external presentation.

If this role sounds exciting and a good fit with your skill set and experience, we’d love to hear from you!

What you’ll bring to the team

We’re seeking an experienced Programme Manager who is highly organised, motivated, proactive and efficient. You’ll need excellent interpersonal, communication and problem-solving skills to succeed in this lynchpin role for the smooth running of the programme across all its activities. You’ll also need to be personally aligned with ShareAction’s values and mission.

While we hope we’ll find someone with the majority of the skills and experience in the Job Description, we’re keen to hear from you even if you don’t have them all. We appreciate that lots of skills are transferable, and we welcome an open and honest discussion about how we might support you in any areas requiring further development.

We have a formal hybrid working policy in place. Given the central coordination role that this role will play, there is an expectation that you will be able to come into the office at least once a week to attend team meetings (scheduled on Tuesdays) and other meetings, as needed, with internal and external stakeholders.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension: invested with NEST and their green funds.
• A healthcare plan with Bupa. 
• Employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• Death in service cover of 3x salary.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay: starting at 5 weeks’ full pay from day one.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9 am on Monday, 10 August 2026.
First interviews: 19–20 August 2026.
Second interviews: 1–3 September 2026.

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

Fundraising Lead - Care Rights UK

Charity People are delighted to be working with Care Rights UK to recruit a brand-new Fundraising Lead, a pivotal role that will play a central part in shaping the charity's future growth and sustainability.

Care Rights UK is the charity focused on promoting the rights of older people in care.  The organisation wants the best quality of life for older people needing care and for people to know their rights, as well as how to use them.  Offering information, advice and support to empower those using care services as well as their relatives and friends, the organisation challenges poor care, highlights good practice and demands a better care system.

Courageous, independent and empowering, this is a truly special organisation undertaking work with real impact. 

Fundraising Lead

Contract: Permanent

Reports to: CEO

Hours: Full-time or part-time considered

Location: Hybrid between home and the London office.  If hybrid, travel will be necessary to office-based team meetings in London and training days as required.

Closing date for applications: 9am Tuesday 1 September

Interviews:  Interviews will be held 14th and 15th September

Having laid strong foundations for fundraising, Care Rights UK is now looking for an ambitious and proactive fundraiser to lead and grow income generation across the organisation. Working closely with the CEO and wider team, you will take ownership of developing supporter engagement, delivering fundraising campaigns and building a culture of fundraising across the charity.

As the charity's dedicated fundraiser, you'll have the opportunity to shape strategy, test new ideas and make a visible impact. This role will particularly appeal to someone who enjoys working in a small, agile organisation where creativity, initiative and collaboration are valued.

"Leading our small, dedicated, friendly team is a real privilege. As we seek to grow our supporter base and push for a better care system, now is an exciting time to join us. We are looking forward to welcoming a new member to the team."
Helen Wildbore, CEO, Care Rights UK

As a member of the Care Rights UK team, you can expect:

• Friendly, welcoming, supportive colleagues in the staff team and on the Board of Trustees
• A Trustee Board which recognises and drives the strategic importance of fundraising
• One-to-one support from an experienced, empathetic line manager
• Peer support from colleagues in the staff team
• Regular contact with colleagues and weekly team meetings to share advice insights, updates and impact
• A thorough induction to the charity, our work and mission
• Training to help you fulfil your role and to develop your knowledge of care issues across the UK
• Opportunities for sharing skills and knowledge with colleagues who are experts in their fields
• Being part of a dynamic team pushing for real change in the care sector
• Access to 24/7 Employee Assistance Programme – access to counselling, adviceline and other wellbeing support
• Hybrid working – the role can be carried out from anywhere in the UK, although attendance at face-to-face team meetings and training days will be required
• Flexible working – the organisation welcomes applications from candidates wishing to work full time or part time and will consider job shares or other options such as compressed hours

 About the Role

Working closely with the CEO and Trustees, the Fundraising Lead will take responsibility for implementing and delivering Care Rights UK's fundraising strategy, helping to build long-term financial sustainability and increase support for the charity's vital work.

Key areas of responsibility include:

• Leading fundraising activity across a range of income streams, with an initial focus on individual giving and corporate partnerships.
• Developing and delivering fundraising campaigns to attract, engage and retain supporters.
• Growing and strengthening relationships with individuals, communities and corporate partners.
• Building supporter journeys and engagement plans that maximise income and long-term support.
• Monitoring fundraising performance, reporting on progress and identifying opportunities for growth.
• Embedding a culture of fundraising across the organisation and working collaboratively with colleagues to showcase impact.

About You

We'd love to hear from candidates who can demonstrate:

• A proven track record of delivering successful fundraising campaigns.
• Experience and knowledge of corporate partnerships and/or individual giving
• Strong relationship-building and influencing skills.
• Excellent communication skills, both written and verbal.
• Experience of budget management, planning, reporting and project management.
• The ability to work independently, think strategically and identify new opportunities.
• Passion for the mission of Care Rights UK and improving the lives of older people needing care.

 How to Apply

If you're interested in hearing more about this opportunity, please click on the linked Job Description to find out more, including details of the application process which is a CV and answers to supporting questions.

Applications for the role should be submitted to Philippa Randle at Charity People by Tuesday 1st September 2026.

Closing Date: Tuesday 1st September 2026
Interviews: 14 or 15 September 2026

We want you to have every opportunity to demonstrate your skills, ability and potential. Please let Philippa know if you require any assistance or adjustment to support you through the application process.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

ABOUT GROWTH

GrowTH is a Christian charity in Tower Hamlets, working with local churches to house and empower people experiencing homelessness to start a new life. Through shelter, advocacy, and supported housing, we create environments where people are welcomed, listened to, and supported as part of a community. Our aim is not only to meet immediate needs, but to help each person rediscover their self-worth, unlock their potential, and encounter the transforming love of Jesus.

SUMMARY OF SUPPORT & HOUSING MANAGER

The Support & Housing Manager is a management role responsible for leading frontline staff, overseeing the quality of frontline support, and ensuring GrowTH’s Housing Project and wider support work operate safely, effectively, and in alignment with GrowTH’s purpose: enabling people experiencing homelessness to receive an excellent quality of holistic support in the practical, emotional, and social areas of their lives – as well as to encounter Jesus and experience genuine life transformation.

The role ensures that services not only function well operationally, but consistently deliver on GrowTH’s mission, promise to people, and values – supporting individuals to move from crisis towards stability, community, and restored identity.

ABOUT FRONTLINE SERVICES

GrowTH’s Frontline Services are:

1. Night Shelter (church based, rotating model)

2. Housing Project

GrowTH’s Frontline Staff currently are:

1. Night Shelter Advocate Workers (x2)

2. Housing Worker (x1)

 

As GrowTH develops its new Hub model, the Support & Housing Manager will play a key role in ensuring that the Night Shelter, Housing Project, and wider support functions operate as part of one joined-up pathway. Through effective management of frontline staff, the role will help create a culture in which staff are developed in their roles, work closely together, share insight appropriately, collaborate around complex cases, and ensure that guests and residents experience consistent support as they move between different parts of GrowTH’s work.

 RESPONSIBILITIES

1. Operational Oversight of Frontline Services

The S&HM will oversee the quality and consistency of support delivered across GrowTH’s frontline services, including support provided to Night Shelter guests through the Advocate Workers, while holding direct management responsibility for the effective running of the Housing Project.

1. The S&HM ensures frontline services consistently embody GrowTH’s promise by creating an environment where individuals are welcomed with dignity, experience belonging, are supported to move forward, and have opportunities to explore the Christian faith.

2. Managing the effective running of Frontline Services through monitoring the quality and consistency of support delivered by staff using the following: Line Management reports (monthly); statistics; casework files; support plans; move on plans; resettlement processes and regular calls to referral agencies and churches to gather feedback on GrowTH staff.

3. Manage and support frontline staff in resolving operational issues and practical service delivery challenges.

4. Holding a small, focused frontline caseload, alongside their wider management responsibilities. This will include direct casework with a limited number of guests and residents, particularly within the Housing Project, where additional management input, continuity of support, or more complex casework is required. The S&HM will also work alongside frontline staff on complex cases, support plans, move-on planning, key meetings, and periods of increased frontline need, modelling high-quality, relational, well-recorded and appropriately boundaried support. This casework involvement should also be used to model good practice, strengthen casework quality, and support the development of frontline staff in their roles.

5. Manage and support frontline staff to improve the quality and effectiveness of guest and resident move-on by:

o Monitoring referral levels into services

o Monitoring move-on pathways and move-on discussions

o Assist frontline staff in identifying system blockages (e.g. move-on, referrals) and facilitating solutions to unblock them.

6. Ensuring consistency and clarity in how frontline services operate

7. Ensure GrowTH accommodation is safe, well maintained, and compliant with all relevant requirements.

8. Ensuring appropriate boundaries and expectations are maintained

2. Overall Management and Oversight of the Housing Project

The Support & Housing Manager will hold overall responsibility for the safe, effective, and mission-aligned running of GrowTH’s Housing Project, which currently provides accommodation for 16 residents. Working closely with the Housing Worker, the S&HM will ensure that the project provides stable, affordable, well-managed accommodation alongside clear, tailored support that helps residents move towards independence, community, and long-term housing stability. Responsibilities include:

1. Providing overall day-to-day leadership and management of the Housing Project, ensuring it operates safely, consistently, and in line with GrowTH’s values, policies, and purpose.

2. Supporting and overseeing the Housing Worker in their work with residents, ensuring support plans, risk assessments, case records, move-on plans, and resident engagement are of a high standard.

3. Ensuring residents are welcomed, treated with dignity, and supported to make progress in practical, emotional, social, and spiritual areas of life.

4. Overseeing referrals into the Housing Project, including suitability discussions with the shelter/support team, referral partners, and prospective residents.

5. Ensuring that residents are appropriately inducted into the project, understand the expectations of their licence agreement, and are supported to sustain their placement well.

6. Monitoring rent, licence fee, service charge, arrears, and housing-related financial processes in liaison with the relevant administrative/finance staff, ensuring that residents are supported to keep payments up to date and that financial issues are addressed promptly.

7. Ensuring Housing Project properties are safe, well maintained, appropriately furnished, and compliant with relevant health and safety, fire safety, gas, electrical, and housing requirements.

8. Managing day-to-day operational relationships with key housing stakeholders, including landlords, housing associations, contractors, maintenance providers, and other relevant agencies, particularly in relation to repairs, lettings, inspections, safety checks, rent/service charge issues, property standards, and resident sustainment.

9. Ensuring that Housing Project policies, procedures, house expectations, and resident agreements are clear, up to date, implemented consistently, and reflect actual practice.

10. Overseeing resident support, including budgeting, benefits, employment, training, life skills, wellbeing, relationships, community engagement, and preparation for independent living.

11. Ensuring appropriate boundaries, accountability, and standards of behaviour are maintained within the Housing Project, responding to concerns, complaints, safeguarding issues, and breaches of expectations in line with GrowTH procedures.

12. Managing move-on planning for Housing Project residents, ensuring residents are supported to prepare for suitable accommodation and that links are developed with appropriate move-on providers and pathways.

13. Working with the Director to review and develop the Housing Project, identifying strengths, gaps, risks, opportunities for improvement, and future development needs.

 

3. Staff Leadership, Performance, and Development

Ensure frontline staff are supported, effective, and accountable. Responsibilities include:

1. Line management of frontline staff

2. Performance management and addressing challenges in service delivery

3. The S&HM will model and cultivate GrowTH’s values within the team, ensuring that staff:

a. Demonstrate compassion and consistency in their work

b. Follow through on commitments to guests and partners

c. Take responsibility for delivering high-quality support

d. Work collaboratively as part of a unified team

4. Supporting staff in decision-making, particularly with complex or challenging cases.

5. Ensuring staff receive appropriate training and development

6. Building a healthy, collaborative, and mission-focused team culture

 

4. Faith 

As part of a Christian organisation, the Support & Housing Manager will:

1. Contribute to maintaining a Christ-centred culture across frontline services

2. Support staff to create environments of Christian community, care, and hospitality

3. Ensure accessible opportunities for guests to explore the Christian faith

4. Encourage staff to integrate GrowTH’s Christian ethos into their work in a way that is authentic and non-coercive

 

5. Other responsibilities

These include:

1. Being an active member of GrowTH’s Senior Management Team

2. Ensuring that safeguarding is embedded across all frontline services.

3. Participating in complaint resolution where appropriate

4. Escalating issues where necessary in line with organisational procedures

5. Ensuring frontline service procedures reflect actual practice on the ground

6. Supporting development of operational processes (e.g. referral pathways, service flow)

7. Occasionally representing GrowTH in external conversations where appropriate