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Top job
Citizens Advice Doncaster Borough, Doncaster (On-site)
£27,000 per year
We are looking for a dedicated and empathetic Phone Adviser to be the first point of contact for residents seeking energy-related support.
Posted today Apply Now
Closing in 4 days
Just Fair, Remote
£38,000 per year pro rata
Posted 1 week ago Apply Now
Sheffield Hospitals Charity, Sheffield (Hybrid)
Up to £37,000, depending on experience
Posted 3 days ago

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Closing in 7 days
The Boaz Trust, Manchester (Hybrid)
£24,393 per year (actual salary for 30 hours per week)
Building positive, long-term relationships with funders and delivering high quality applications and reports.
Posted 1 week ago
Closing today at 17:00
Anne Frank Trust UK, London (Hybrid)
£28,860 per year
Make a difference at the Anne Frank Trust UK and gain practical fundraising experience while empowering young people to challenge prejudice.
Posted 2 weeks ago Apply Now
Closing today at 16:08
Action for Pulmonary Fibrosis, Peterborough (Hybrid)
£31,000 - £34,500 per year
Posted 1 week ago Apply Now
Closing in 7 days
Young Lives vs Cancer, Remote
£45,648 FTE (Outside London); £48,251 FTE (inside London)
Posted 2 weeks ago
Closing in 5 days
OneSky, Remote
64,000 - 70,000
Want to use your fundraising experience to make a difference for children around the world? We are hiring a Director of Partnerships, OneSky
Posted 1 week ago
Marie Curie, London (Hybrid)
£50,000 - £55,000 (plus London Weighting up to £3,500 where applicable)
Posted 1 week ago
Page 24 of 29
Doncaster, South Yorkshire (On-site)
£27,000 per year
Full-time
Contract (2 years )

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Telephone Adviser

Location: Doncaster (Office Based)
Salary: £27,000 per annum
Hours: 37 hours per week, Monday to Friday, 10:30 - 18:30
Contract: Fixed Term until 31 October 2028 (2 years) 

Closing Date: 18/09/26

Make a difference when people need it most

Citizens Advice Doncaster Borough is launching an exciting new service, Energy Advice Anytime, designed to make energy advice more accessible for people facing rising energy costs, fuel poverty and financial hardship.

We are looking for a dedicated and empathetic Telephone Energy Adviser to become the first point of contact for residents seeking energy-related support.

This is an exciting opportunity to join a newly funded project that will help thousands of local households access timely, practical and independent advice.

About the role

As our Telephone Energy Adviser, you will provide energy advice at first point of contact, helping clients understand their options, resolve straightforward issues and access further support where needed.

You will use your listening skills and problem-solving abilities to identify clients' needs, provide accurate information and ensure that no one is left without access to support.

This role focuses primarily on light-touch energy advice, triage and first-contact resolution, helping people before problems escalate. 


 

Key responsibilities

  • Provide telephone-based energy advice and information to clients.

  • Carry out initial assessments and identify energy-related issues.

  • Explain energy bills, tariffs and available support schemes.

  • Provide energy saving and affordability advice.

  • Identify vulnerable clients and those at risk of fuel poverty.

  • Complete client records accurately using our case management system.

  • Make referrals for in-depth advice where specialist intervention is required.

  • Support service targets and performance monitoring requirements.

  • Deliver a high-quality service in line with Citizens Advice quality standards.

About you

We are looking for someone who:

  • Has experience of providing advice, customer support or community-facing services.

  • Is confident communicating with people from a wide range of backgrounds.

  • Has excellent telephone and listening skills.

  • Can manage a busy workload and maintain accurate records.

  • Is committed to equality, diversity and inclusion.

  • Understands the challenges facing people experiencing financial hardship.

  • Shares the values of Citizens Advice.

Desirable

  • Experience of energy advice, welfare benefits, debt advice or housing advice.

  • Knowledge of fuel poverty and energy affordability issues.

  • Experience using case management systems.

What we offer

  • Full training and ongoing support.

  • Opportunity to gain a City & Guilds Level 3 Energy Awareness qualification.

  • Flexible and supportive working environment.

  • Access to Citizens Advice learning and development opportunities.

  • The chance to make a real difference to local people facing financial hardship.

     



 

About Citizens Advice Doncaster Borough

Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to help people overcome the problems they face. Through the Energy Advice Anytime project, we are expanding access to energy advice through innovative and flexible delivery models to reach more residents, reduce fuel poverty and improve financial resilience across our communities. 

Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.

Organisation
Citizens Advice Doncaster Borough View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 28 August 2026
Closing date: 18 September 2026 at 11:57
Tags: Advice / Information, Customer Service, Energy, Helpline