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Legacy Case Officer
Salary: £30,255 - £37,732 per annum
Location: Remote (with occasional travel to Downton, Salisbury, SP5 3RB and other UK locations as needed)
Hours: Full time, 35 hours per week
Contract: Permanent
We have an exciting opportunity for a Legacy Case Officer to join our Legacy team at Help for Heroes. You’ll be playing a vital role in our legacy fundraising, taking responsibility for a wide variety of legacy cases, and ensuring we receive funds to support veterans and their families to live well after service.
Please see below for more information on what just might be your future role.
About the Role
Legacies are key to our work at Help for Heroes. It is thanks to our generous supporters that we can continue providing practical help and hope to veterans and families across the UK. We wouldn’t be able to continue without them.
The Legacy Case Officer is key in ensuring we will receive these gifts. The role has responsibility for almost half of our legacy income, covering a significant number of non-contentious residuary, specific and life interest cases.
It involves a high degree of autonomy as you will help protect the charity’s income and reputation through sensitive case management, and acting within the limits delegated. You will be supported throughout by your colleagues and manager, with additional learning & development available.
This role is remote to ensure we can recruit the best candidate, but with an expectation to be able to travel occasionally to our Head Office or London for meetings
About You
You have first-hand experience of dealing in legacy administration, capable of dealing with a variety of charitable gifts and matters. It is not essential to have knowledge of resolving contentious cases, but you are able to identify which may require additional support.
You will be experienced in Charity Legacy Administration with a ILM qualification (CiCLA or Diploma) or relevant experience from the charity or legal sector.
As an individual:
You are also willing and able to travel as required for meetings, training or other, including to Downton (SP5 3RB) or London, with occasional travel to other UK locations. You are welcome to ask for further information during the interview stage.
You are also comfortable staying away from home overnight on occasion, when required to support events or team activities.
About the Team
This role is a key part of the Legacy Management Team which sits within Legacy & In-Memory, and part of the wider Mass Fundraising Team. We’re a team with a variety of experience and knowledge, always welcoming those with new perspectives.
The team is values-driven, supportive and committed to best practice, learning and continuous improvement. Collaboration sits at the heart of how we work - both within the service and across the wider charity — to ensure we do the best for our beneficiaries.
In return we can offer you:
Closing date: 31st May 2026
Interview Process: First Interview (virtual), week commencing 15th JuneSecond Interview (in-person), 25th or 26th June
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Chopwell Regeneration Group is looking for an ambitious, values-driven and highly capable Senior Programmes Manager to help lead the next stage of our growth.
This is an exciting opportunity to join a successful and widely respected community organisation and play a central role in delivering programmes that improve wellbeing, skills, employability and opportunity for local people. Working closely with our Board, staff team, volunteers, partners and funders, you will provide strategic leadership, manage staff, lead impactful projects, and ensure our work continues to place Chopwell residents at the heart of everything we do. If you are an experienced leader who believes in the power of communities to shape their own future, we would love to hear from you.
About Chopwell Regeneration Group (CRG)
CRG is a trusted, community-led charity working at the heart of Chopwell to improve wellbeing, opportunity and quality of life.
Founded in 2017 by local residents, CRG has grown into a locally valued and widely respected organisation delivering community-led regeneration that works. We have a strong track record of partnership, collaborating with organisations across health, education and employment sectors.
In 2022 we opened The Bank, a multi-award winning community hub. It hosts a popular café, an affordable community market, a training kitchen, rental offices and business support, and a wide programme of learning, wellbeing, employability and social activities.
In 2024 we opened our second building The Regeneration Shop - a volunteer-led repair and reuse space providing opportunities for residents to develop practical skills, reduce waste and build confidence. We are currently in the process of acquiring a new and bigger building for our Shop, to expand our repair activity and its associated social and commercial impact.
We have a team of 11 staff and every year work with over 200 volunteers.
Alongside our venues, we deliver a range of projects across Chopwell. This includes our food sustainability initiative Can Chopwell Feed Itself? and Brightening Up Chopwell bringing people together to improve shared public spaces and strengthen community pride.
Our Values and How We Work
We are an organisation that:
● Is committed to a thriving, sustainable future for Chopwell.
● Listens to our community- local consultation and lived experience shapes our work.
● Is ambitious for our community, driven to achieve impacts, and willing to innovate.
● Cares deeply about people, and supports our staff and residents to develop, grow and thrive.
● Values working in partnership with organisations locally, regionally and nationally.
● Is guided by an active, experienced Board with a high level of expertise, including members with strong local knowledge and lived experience.
● Has a committed, skilled and hardworking staff team who bring energy and heart to their work.
Job Description: Senior Programmes Manager
Hours: 30 - 37.5 per week* (subject to agreement)
Holiday: 6 weeks pro rata (includes bank holidays)
Pay: £39,000 - £48,000 per year pro rata (depending on skills and experience)
Place of work: The Bank, 19-21 Derwent Street, Chopwell, NE17 7HU
Reporting to: CRG Board of Trustees
Contract term: 12 month fixed term contract (expected to renew subject to funding)
The Senior Programmes Manager will work closely with our Senior Finance & Commercial Manager to provide leadership for Chopwell Regeneration Group (CRG), reporting to the Board of Trustees. They will lead on strategy, planning and delivery for all programmes, working with board, staff and volunteers, and external partners to ensure activities are achievable, properly resourced, financially sustainable, impactful and effectively evaluated.
Key areas of responsibility:
● Strategic planning and delivery of social, cultural, education and training programmes that meet CRG’s objectives, including improved mental health and wellbeing, skills development and employability for Chopwell residents.
● Leading the growth of our public programmes that deliver wide-ranging educational and wellbeing benefits for the people of Chopwell, from social prescribing activity to business support. This includes planning annual programme aims and outcomes, developing partnerships, and ensuring delivery is financially sustainable and properly resourced.
● Leadership and management of staff including line management responsibility.
● Managing the volunteer programme in line with best practice and working with the staff team to recruit, communicate with and support volunteers.
● Developing and managing successful and innovative partnerships across a range of sectors and growing partnerships locally, regionally and nationally.
● Ensuring there is sufficient staff capacity to deliver programmes effectively, and advocating for and working with the Board to identify funding and support for additional resources.
● Identifying new funding opportunities and working with CRG Board to secure grant funding for programmes in line with strategic objectives.
● Managing budgets for all programmes and ensuring financial targets are met.
● Evaluating outcomes across all programmes including collecting data, generating case studies and impact reports for Trustees, funders and a range of stakeholders.
● Ensuring programmes are delivered in accordance with current legislation, contractual/accrediting body requirements and CRG’s policies and procedures including Safeguarding, Equal Opportunities, Health and Safety and Data Protection.
● Working with the staff team to generate news articles, photos, printed material and social media content to promote CRG’s programmes.
● Representing CRG at relevant events, networks and forums to build networks and raise CRG’s profile across a range of sectors.
Knowledge, Skills and Experience Needed
We are looking for a Senior Programmes Manager who can provide strategic leadership, strengthen our delivery and help ensure that Chopwell residents remain at the centre of everything we do. The successful candidate will demonstrate the following:
Essential Criteria
Leadership & People Management
● Leadership and management experience
● Ability to influence, motivate and inspire others
● Experience of people management and supporting staff/volunteers
● Confidence in advocating for community needs and priorities
Community-Led Practice
● Proven ability to work with communities, service users or audiences to shape programmes or services
● Commitment to inclusive, participatory and community-led approaches
● Ability to build trust and work effectively with people from diverse backgrounds
Partnership & Collaboration
● Strong collaboration and partnership-building skills
● Ability to work confidently with partners across sectors
● Excellent communication and advocacy skills with a range of stakeholders
● Excellent written and verbal communication skills
Programme and Operational Management
● Experience of developing, managing and delivering successful community programmes
● Ability to manage operational delivery, budgets and impact targets
● Experience of safeguarding, health and safety, GDPR or relevant compliance frameworks.
● Strong organisational skills and ability to manage competing priorities
Strategy, Funding and Evaluation
● Experience of identifying opportunities, developing projects or securing funding.
● Ability to monitor outcomes and evaluate impact.
● Experience of writing reports, case studies or funding updates.
Personal Qualities
● Creative thinking and problem-solving
● Self-motivated, resilient and adaptable
● Committed to the aims of Chopwell Regeneration Group
Desirable Criteria
● Experience of leadership and management in the voluntary, charity or community sector.
● Experience of managing grant-funded programmes.
● Good knowledge of safeguarding, health and safety, GDPR or relevant compliance frameworks.
● Experience of social prescribing, employability, education or wellbeing programmes.
● Experience of communications, PR or social media content creation.
● Understanding of the challenges and opportunities facing communities like Chopwell.
● Lived experience of the communities CRG serves.
Additional Information
● We would ideally like the successful candidate to start as soon as possible, but can be flexible.
● Flexible working arrangements are available and can be discussed at interview. Please note the majority of your working week will be expected to be on site. Also, occasional weekend and evening working will be required. This includes quarterly public meetings and trustee meetings every two months (minimum).
● Successful candidates will be subject to an Enhanced Disclosure and Barring Service (DBS) check.
● CRG is a Disability Confident employer. Any applicant with a disability who meets the essential criteria will be guaranteed an interview. Please include information in your application if you are applying under the Disability Confident scheme.
● Any applicant living in an NE17 postcode who meets the essential criteria will be guaranteed an interview.
Deadline for applications: 11.59pm on Sunday 24 May 2026
Interviews: During week commencing Monday 1 June
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
We are looking for an experienced and creative communications generalist who enjoys working across a wide range of activities and can bring our mission to life through powerful storytelling and effective communications.
In this role, you will ensure that the charity’s mission, values and key messages are reflected clearly and consistently across all communications. You will be confident working with the press and welcoming high-profile visitors, helping to raise the profile of our work and the people we support.
As a small charity, we value creativity and initiative. You will enjoy finding innovative ways to maximise impact, using a mix of media, digital channels and partnerships to share our story and reach new audiences.
Working closely with colleagues across the organisation – including the people who use our services – you will help ensure our communications are authentic, inclusive and grounded in real experiences.
You will also collaborate closely with colleagues in the Fundraising team to develop and deliver a series of innovative fundraising and awareness-raising campaigns, helping to engage supporters, grow income and increase understanding of our work.
Our strategy focuses on developing services in new ways, involving clients in every aspect of our work and strengthening collaboration across the sector. The Communications Manager will play a key role in helping the organisation communicate more effectively, building communications confidence across the team, and supporting the growth of our fundraising activity.
This role is a 12 month FTC.
Salary: £44,181 - £50,461 (scale points 29 – 35)
Closing Date: Sunday 31st May
Interview Date: Tuesday 9th June
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
DS Achieve champions and supports children and young people with Down Syndrome with a focus on progression and development. After nine successful years, we’re excited to be appointing a Charity Director to lead the next stage of our growth and development. This is an exciting opportunity for you to join a well-established organisation, leading a committed and talented team to create a positive impact.
Working closely with the Board of Trustees, you will provide strategic leadership, guide the development of the organisation, and support a committed team to deliver high-quality services for families across Hertfordshire and surrounding areas.
While the position is largely remote, the successful candidate must be able to travel regularly within Hertfordshire. Applicants must be flexible and have availability to attend on-site as needed.
We are looking for a collaborative leader with experience in charity management or a strong track record ready to step up. You will bring excellent people leadership, stakeholder engagement and organisational development skills, alongside a passion for improving outcomes for children and families.
Please see the attached Role Profile for details.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Assistant - North
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraising Assistant - North, to join our Community and Digital Fundraising team.
Have you answered Yes to these questions?
Does this sound like the opportunity to really take the next step in your career?
Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.
If you have the skills and ambition that we are looking for we are excited to receive your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
About the role
Sitting within the Community & Events Team, and more broadly the Income & Engagement Department, the Community Fundraising Officer plays a vital role in supporting the long-term growth, development, and delivery of Sands’ community fundraising activities.
This is a new role at Sands, and it is an exciting time to join our growing team. This role will support acquisition activity, national campaign delivery and provide outstanding stewardship to fundraisers, community group and Sands groups, maximising their fundraising efforts and strengthening their relationship to Sands. You will also support the development of Sands regional fundraising approach, providing operational and administrative support to the Community Fundraising Manager.
The role is key to enabling the scaling of national community campaigns, enhancing supporter led fundraising activity, delivering high quality supporter stewardship, and supporting the future development of Sands’ emerging regional fundraising model.
Main Responsibilities
Community Fundraising Delivery & Growth
Supporter Stewardship & Relationship Management
Marketing & Engagement
Administration, Data & Reporting
Cross Team Collaboration
General Responsibilities
Person Specification
Skills & Experience
We are here to support everyone touched by pregnancy loss or the death of a baby. Always.


The client requests no contact from agencies or media sales.
Martin House has been caring for babies, children and young people with life-limiting conditions from West, North and East Yorkshire for more than 30 years. Every year we care for more than 550 families at our hospice in Boston Spa, in hospitals and in their own homes. We also support more than 200 bereaved families each year.
We have recently delivered THE BUILD, a £21.9m project to extend and completely refurbish the hospice. THE BUILD has seen the hospice create a new children’s wing, which opened last February, while work to fully refurbish and extend the existing building, with brand new facilities including a hydrotherapy pool, wellbeing suite, and education centre, is expected to be completed very shortly. We are now looking for a dynamic, imaginative and strategic Head of Mass Relationships to lead the next chapter of our journey. This is your chance to make your mark within a bold and forward‑thinking organisation that is not afraid to think big.
As Head of Mass Relationships, you will work with our Head of Major Relationships to lead the strategy that powers our core income , motivating thousands of supporters, developing unforgettable campaigns, and inspiring people across the region to stand with Martin House.
The client requests no contact from agencies or media sales.
About HCPT
HCPT is a UK-based Catholic charity that provides life-changing pilgrimage experiences to Lourdes for children and adults with disabilities, complex medical needs, and social challenges of all faiths, and none. Every Easter and Summer, HCPT brings together thousands of volunteers, medical professionals, and chaplains to support pilgrims in a joyful, inclusive, and faith-filled environment. Our work is rooted in Christian values, community, and the belief that every person is uniquely gifted and loved.
We are ambitious. We are growing. And we are looking for exceptional people to help us get there.
Role Overview
This is a rare chance to join HCPT at a pivotal moment in our new strategy. As Fundraising & Events Manager, you will work closely with the Fundraising & Communications Director to build new income streams, develop compelling funding applications, and deliver high-impact fundraising events that bring HCPT's mission to life.
We are looking for someone who is energised by growth; someone who sees a blank canvas as an opportunity, who thrives on building relationships, and who measures success by outcomes rather than activity. Attitude and ambition matter as much as experience here. We want someone who wants to be sector-leading, not just sector-present.
In the early stages of this role, your focus will be predominantly business development and event cultivation. As income grows and the team expands, you'll help shape what a sector-leading fundraising function at HCPT looks like, and play a central role within it.
HCPT is a volunteer-based charity helping children and adults with varying needs experience a pilgrimage holiday to Lourdes in small, caring groups.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with their client on a fantastic Fundraising Events & Partnerships Officer role. This position involves leading impactful fundraising events and forging strong community and corporate partnerships to support the organisation’s mission and drive income growth.
Key Responsibilities:
Person Specification:
What’s on Offer:
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Closing Date: 25th May 2026
Interview Date: 3rd June 2026
Location: Hybrid working with multi-site working
across both Hospice sites, Selly Park and Erdington. Some travel and occasional event support will be part of the role.
Hours: 37.5 hours per week
Salary: Corporate Band E £35,423 - £41,403per annum
DBS Requirement: Basic
If you’re someone who loves spotting patterns, uncovering opportunities, and turning data into decisions that make a difference—this could be your next move.
We’re looking for a Fundraising Research & Data Insights Lead to help inform the future of our fundraising. This is more than dashboards and spreadsheets (although you’ll love those too). It’s about using data and intelligence to unlock new income, build stronger relationships with supporters, and ultimately help us provide vital care to people when they need it most.
Why This Role Matters
You’ll sit right at the heart of strategy and storytelling—combining analytical thinking with real-world impact. One day you might be identifying a future major donor, the next you’re sharing insights into campaign that reaches exactly the right audience at exactly the right time.
What You’ll Do
We’re looking for someone who:
And just as important…
You’ll bring curiosity, initiative, and a genuine motivation to make your work matter. This is a role where your insights don’t sit on a shelf – they drive real change.
What We Offer
· The opportunity to shape and grow a brand-new income stream.
· A collaborative, supportive working environment.
· The chance to make a real difference in supporting hospice care for local families.
· Puts patients, families and people first
· Flexible and inclusive ways of working
· Competitive salary, generous holiday entitlement
· Wellbeing programmes, Reward Gateway retail discounts & financial tools
We believe that anyone with a terminal diagnosis deserves to live well and make the very most of the time that remains.


Castlehaven Community Association is looking for an organised and proactive Project Coordinator to support the delivery of our popular Ageactivity 60+ programme [AA60+] for older people over the age of 60.
The role will focus on promoting the physical & mental wellbeing & challenge loneliness & isolation in older adults in the local Community. Supporting the Project Manager with service delivery, adminstrative record keeping, volunteeer management, feedback and evaulations and ensuring the smooth running of the AA60+ Project.
CV and cover letter, no longer than 2 sides.
To ensure CCA continues to respond to the social, health, recreational and educational needs of our local community.



The client requests no contact from agencies or media sales.
We’re looking for a Community Centre Manager to run the Himmah Hub as a welcoming, well organised and sustainable community space. This isn’t just about managing a building. It’s about managing a space where people come together through food, culture and organising, and where activity builds relationships and collective power.
You’ll manage bookings, grow income, keep the building running smoothly and work closely with partners and community groups to make sure the space is active, inclusive and well used. You’ll be the main point of contact for the Hub, making sure it feels open, accessible and reflective of the communities it serves.
If you’re practical, organised and good with people, and you care about building spaces that bring communities together and create change, we’d like to hear from you.
Himmah exists to dismantle structural poverty and racism by building community power, turning crisis into solidarity and lasting change.
Compassion in World Farming International is a global movement transforming the future of food and farming. Help amplify powerful campaigns to end factory farming through compelling, purpose‑driven social media.
Social Media Manager
About the role
As our Social Media Manager, you’ll play a key role in raising Compassion in World Farming’s public profile and driving engagement with our UK campaigns. You’ll use social media to communicate our strategic objectives, inspire action, and support our mission to end factory farming by 2040.
As part of our UK Communications Team, this role blends strategy, creativity, and community engagement. You’ll work closely with campaigns, fundraising, supporter engagement, and HQ teams to deliver high‑quality, impactful social content.
As our Social Media Manager, you’ll be responsible for:
About you
To succeed in this role, you’ll be an experienced and confident communicator with a strong understanding of social media. You’ll need to be comfortable managing multiple priorities, responding to fast‑moving opportunities, and tailoring messages for different audiences, all while staying aligned with our values and mission.
Skills and experience you’ll need to bring as our Social Media Manager:
If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.
Why join us
This is a meaningful opportunity to use your skills and passion to create real impact for animals, people, and the planet.
We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including:
How to apply and key dates
If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV.
Please note that we may begin interviews on a rolling basis, so early applications are encouraged.
Closing date: 10am Friday 5 June
1st Stage (Teams) Interview, with task: Wednesday 10 June
2nd Stage (Face to Face at HQ) Interview: Monday 15 June
“Join us in building a more compassionate future for animals, people, and the planet.”
As part of Stage 1 interviews, shortlisted candidates may receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.
About Compassion
Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.
Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack and Careers Page.
To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based. Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Compassion in World Farming International is a leading global organisation working to end factory farming.



The client requests no contact from agencies or media sales.
Product & Partnership Co-ordinator: (Full Time)
Office Based (High Wycombe, Bucks)
Contract: Full time
The opportunity: An exciting opportunity to join our Customer Experience Team. The Product & Partnership co-ordinator role will be responsible for the development and delivery of product, ensuring its alignment with CSSC Member's needs, market demands and company goals, to widen and improve the product portfolio.
The role will involve identifying and securing new partnership opportunities, in addition to maintaining positive relationships to ensure high levels of member and partner satisfaction.
You will be reporting to Sam Dove, Product & Partnership Lead.
What you will do:
• Collaborate with the Partnerships Lead, to identify and evaluate potential new partners in line with the Product Roadmap and recruitment opportunities to help drive member engagement.
• Assist with management of current relationships, product development, internal and external queries and implementing the product strategy.
•Managing the exclusive event programme, from idea suggestion, setting up event with the supplier, promoting the event and managing the event on the day
•Research new potential member events and suggest different proposals to improve member satisfaction. Conduct competitor analysis to ensure exclusivity with our events.
•Manage our Magic Monday campaign to research new ideas for members, promote to our members to offer members exclusive offers and incentives every Monday.
• Collaborate with stakeholders to define the product’s target audience, positioning, and competitive landscape.
• Oversee the end-to-end product lifecycle, from concept to launch, ensuring that product milestones are met.
• Review customer journeys with the assigned product portfolio to understand any pain points and suggest improvements.
• Conduct regular analysis of user data, customer feedback, and market trends to inform product decisions.
• Manage relationships with internal and external stakeholders to gather input and feedback.
• Deliver product updates to internal teams regarding new product launches and changes, as well as support with volunteer member benefit development.
About you:
• Proven track record in negotiating and managing partnerships.
• Proven track record of launching and managing successful products.
• Excellent communication and interpersonal skills for collaboration with cross-functional teams.
• Keen eye for detail and understanding of UX best practises.
• Ability to prioritise tasks effectively and manage competing demands.
• Ability to manage multiple priorities and meet deadlines.
• Problem solver, personable and positive attitude.
• Good team player, self-motivated and able to work on own initiative.
• Ability to regularly communicate updates to the appropriate stakeholders.
• To maintain a good relationship with all key teams - Marketing, Creative, Social, Volunteers and Events
Key Skills & Experience:
• At least 1 years’ experience in a partnership management or relationship management role
• Experience working in agile development environments.
• Excellent editing, copy writing and proof-reading skills.
• Attention to detail.
• Ability to balance conflicting and changing demands through prioritisation.
• Collaborative approach and ability to build relationships across various departments.
What can we offer you?
• 24 ½ days annual leave + Bank Holidays
• Free CSSC Membership
• 90 minutes of wellbeing time, per week
• Excellent company pension schemes available
• Training and Development opportunities
• Access to Employee Assistance Programme
• Cycle to Work Scheme
About us:
CSSC is a membership organisation for all civil service and public sector employees supported by 1,000 volunteers. We provide opportunities for our 110,000 members to enjoy fitness and leisure activities as well as over 4,000 ways for them to save money.
We are a not-for-profit, membership, organisation for over 124,000 colleagues from the civil service and public sector.
Position: Virtual Communities Manager
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
You’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re looking for a passionate and experienced leader to join us as our Virtual Communities Manager. This is a key national role overseeing the delivery, growth and continuous improvement of our virtual community and peer support services for people affected by MS.
You’ll lead a dedicated team to deliver safe and inclusive online spaces and peer support services that support people to manage life with MS. You’ll also play a central role in shaping how these services grow, ensuring they remain community-led and responsive to the needs of the MS community.
Closing date for applications: 9:00 on Tuesday 26th May 2026
Interviews for this role will take place 2nd June 2026 for shortlisted candidates.
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
Caring for you and your family
Thinking about your finances
Enriching your life at work
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
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