Policy development jobs
The Supporter Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, to ensure a first-class supporter experience.
The Supporter Relations Officer is responsible for delivering essential supporter engagement activities, ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. The post holder is the first escalation point for the Executives when dealing with more complex enquiries, using the experience to support on the job training at delivering an excellent supporter experience.
Key Responsibilities:
Supporter Enquiry Management
· Act as the first escalation point for Executives with complex enquiries, helping to troubleshoot the enquiry in a suitable timely manner and ensuring the delivery of a warm and positive response for the supporter.
· Support the team Executives with inbound enquiries by telephone, email, post and social media, ensuring the highest standard of responses and covering absences on occasion.
· Promote fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how their donations positively contribute towards the cause.
· Ensure all campaign briefings are delivered to the team to equip them for enquiry handling.
· Delivery of the promotion of and supporting supporters in the best practice in ‘in aid of’ fundraising policies.
Supporter Stewardship
· Delivery of outbound thanking and stewardship programmes.
· Assist the Senior Officer in ensuring effective management regions at specified levels, to ensure appropriate stewardship.
· Working alongside the Executives on the delivery of the Tiering and Triage system and supporting the Senior Officer in making decisions on supporters requiring manual intervention to tier. And input into reviews of the tiering system to ensure it is fit for purpose and is offering the supporter the best stewardship journey.
· Support the Senior Officer in managing the supporter follow‑up process to ensure funds are received promptly and accurately.
· Responsible for ensuring the quality of our Thanking processes and content are to the highest standards.
· Collaborate with key stakeholders and teams – Relationship Fundraising, Mass Participation and Sporting Events, In Memory and Individual Giving, ensuring that supporters are given the best level of stewardship.
Knowledge, skills and experience needed:
· Experience of working in a customer facing role within an office environment.
· Experience of handling complaints and queries.
· Enthusiasm for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.
· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
· Excellent written and spoken communication skills.
· Excellent CRM/database management skills.
· Ability to work with a high level of accuracy and attention to detail.
· Good organisational skills and the ability to prioritise workload.
· A professional and hard-working team player with a positive and collaborative work ethic.
· Outgoing, enthusiastic and able to remain calm under pressure
Additional Information:
Ways of working:
As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £30,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 4th May 2006, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Job Title – Senior Delivery / Programme Operations Manager
Reports to – Director
Working Hours – Either full-time (37.5 hours per week) or part-time (minimum 22.5 hours per week / 0.6 of a full-time equivalent). If part-time, hours can be worked across 3 to 5 days depending on preference.
Location – London - Clapham / Hybrid working (minimum 33.3% - 40% of working time in the office depending on hours worked)
About Us
For over 30 years, The Money Charity has been the UK’s Financial Capability charity. We proactively provide education, information, advice and guidance to people of all ages, helping them to manage their money well and increase their Financial Wellbeing.
We believe that being on top of your money as a part of everyday life reduces stress and hardship, helps you achieve your goals and live a happier life as a result, so we empower people from all backgrounds across the UK to build the skills, knowledge, attitudes and behaviours to make the most of their money throughout their lives.
We also work to promote Financial Wellbeing in the UK by working with the financial services industry to improve practices and outcomes for their consumers, and influencing policy-makers, media, industry and public attitudes.
We are a small, passionate team with a big reach and an open mind, committed to quality accessibility and inclusiveness. We offer a flexible work environment that values creativity, personal growth and collaboration. For more information about us, please visit our website.
About The Role
We’re looking for a Senior Delivery / Programme Operations Manager who thrives on delivering efficient and pragmatic processes, procedures and systems to support the impactful delivery of our growing suite of Financial Education and Wellbeing Workshops and Programmes. You will help us get stuff done! And deliver important functions and projects yourself.
As we grow the charity, it is ever more crucial that we break down silos and duplication between our two main delivery teams (Children & Young People and Adults). You will lead on reviewing and consolidating the two processes into one for the support functions of the programme delivery teams, initially progressing priority tasks identified for 2026 as part of our recent strategy refresh, and building a pipeline of future continuous improvement projects for 2027 and beyond.
This will be a vital new role bringing order and cohesion to the vital delivery support functions. You will own and champion key programme delivery-related functions in the charity, ensuring that they are fit for purpose and are understood and used throughout the charity. Reporting to one of the Directors, you will play a key role in bridging and where appropriate joining the two teams, whilst respecting and promoting their technical specialisms and differences.
Closing Date – 11:30pm, Monday 25 May 2026
Interviews – 1st round early June (virtually)
Please visit our website for the full job description including the key responsibilities, person specification and application details. Note that we are currently recruiting for two Senior Manager roles, and further information on the other role can be found on our website as well.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
We’re looking for a CRM Product Owner to take ownership of our Microsoft Dynamics CRM, ensuring it runs effectively day to day while continuously improving how it supports the organisation. You’ll oversee integrations and data flows across systems, maintain high standards of data quality, and make sure teams across fundraising, digital and finance can rely on accurate, accessible data to deliver campaigns, track income and engage supporters.
We’re also looking for someone who can lead the ongoing development and prioritisation of CRM improvements, working closely with internal teams and external partners to streamline processes and solve problems. You’ll support and guide CRM team members, ensuring work is delivered against priorities and that the system continues to evolve to meet the needs of a fast-paced, insight-driven organisation.
This role requires regular travel to our London office, typically once per month or as the role demands.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do a job that is amazing!
We are looking for people with great energy and motivation to join our Short Breaks service which offers a chance for young people with an additional support needs or disability to have fun and take a break from daily routines, and helps families to enjoy quality time, local activities, and connections with others.
Our holiday and weekend activities give parents and carers a break while providing participants with a safe, welcoming space to have fun and receive the care they need. Our coordinators plan, arrange and deliver a programme of activities shaped around the needs of the young people, making the most of local opportunities, from heritage sites and outdoor adventures, to sports, arts and crafts, cooking, and team challenges. These sessions help children build friendships, grow in confidence, and express themselves in a fun, supportive space.
Family day activities bring families together to create special memories and enjoy time with others who share similar experiences. Coordinators develop and facilitate activity days which involve the whole family and provide opportunities to build friendships and connections with others. Activities take place at outdoor centres, local heritage sites and museums, as well as organised beach days and community centre-based workshops and activities.
Applicants should have relevant experience of working or volunteering with children and young people in education, health or social care, and have exceptional organisational and communication skills.
Full and part-time positions available, and coordinators are required to work most Saturdays. In school holiday periods, more activities take place on weekdays (instead of Saturdays), so flexibility is needed. Activities are delivered across Kent, so some travel is required.
It’s essential that applicants have their own car and preferably willing to drive a minibus (full training provided). Immediate start available.
Apply today.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous annual leave entitlement plus bank holidays
· Carers leave
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London


The South East Gambling Harms Partnership is a consortium of regional Citizens Advice offices that include: Wokingham, Reading, West Berkshire and East Berkshire offices in Berkshire and Hart, Rushmore, Basingstoke and Tadley in North Hampshire. This is a high-profile initiative funded by the Office for Health Improvement and Disparities (OHID) to tackle gambling harms through the collaboration of the South East Gambling Harms Partnership.
The Role
We are looking for a strategically-minded Regional Service Manager to lead the South East Gambling Harms Partnership. You will be the architect of our strategic engagement, building trusted partnerships with NHS commissioners and local authorities to ensure gambling harms are a priority in local health responses. You will lead a dedicated team of Training Leads and Prevention Workers, fostering a culture of accountability and innovation, building strong links with VCSE partners and the wider community.
Key Responsibilities
-
Strategic Leadership & Influence: Act as the lead advocate for the partnership, engaging with NHS and Local Authority commissioners to ensure gambling harm prevention is embedded into local health strategies and regional policies.
-
Partnership Management: Provide cohesive leadership for a collaboration of eight Citizens Advice offices, ensuring all locations are aligned, accountable, and integrating gambling screening into daily practice.
-
Operational Oversight: Lead the project team (Data Officer, Training Leads, and Prevention Workers) to meet ambitious targets, while managing budgets, risks, and funder reporting.
-
Stakeholder Engagement: Foster "trusted partner" relationships with grassroots organisations and wider community sectors to reach high-risk groups, including young people, veterans, minority communities and affected others.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Head of Finance, you will be a member of the Executive Team, supporting the Chief Executive with the overall direction and long-term financial viability of the Charity. You will be accountable for developing and implementing the organisation’s financial strategy, delivering effective financial planning, monitoring and reporting, and maintaining sound financial and risk management systems.
Key responsibilities:
- Provide sound financial advice to the Chief Executive, Board of Trustees and senior managers to support effective leadership and management of the Charity
- Lead financial planning, budgeting, cash flow management and resource allocation, ensuring strong processes for performance monitoring at all levels
- Establish and oversee financial reporting systems, monitoring key performance indicators and delivering management information to the Board
- Take responsibility for compliance with accounting, tax and regulatory requirements, ensuring internal financial systems and controls are robust and scalable
- Undertake the role of Company Secretary, ensuring all statutory and regulatory governance obligations are met
- Lead procurement of systems, products and services, driving cost savings and value for money in line with the Charity Governance Code
- Oversee relationships with banks, auditors, payroll providers, insurers and charity finance specialists, ensuring the Charity manages its assets effectively
- Ensure appropriate risk management techniques and financial controls are embedded at strategic and operational levels
About you:
This role will suit a fully qualified accountant (ACA, ACCA or CIMA) with senior-level finance leadership experience in a charity or not-for-profit organisation of comparable scale. You will bring strong technical knowledge of Charity SORP, charity law and financial governance, a collaborative leadership style, and the confidence to operate with minimum direction in a small Executive Team. Experience of company secretarial duties and charity governance is essential.
Benefits:
- Private medical insurance provided through Bupa after 1 years’ service
- Continuous training and professional development opportunities
- Staff wellbeing events throughout the year
- Team building days
- Employee Assistance Programme - this is a scheme run by Dudley Lodge for its employees. It enables staff to gain access to qualified advisors for a wide range of services day or night.
- Cash plan - After 1 year’s continuous employment, you can opt for free cover under this Cash Plan policy.
- A pension scheme with Standard Life, Dudley Lodge contributes 5% towards your pension, also matching additional employee contributions up to 7.5%. The company will increase its contribution to 10% after an employee has reached their 10 years’ service, on condition employees contribute the same.
- Life Assurance - Group Life Assurance Policy with Unun Life. Life. The scheme provides a tax-free benefit to all permanent employees, paying a lump sum amount of 2 x salary in the event of death in service.
- Free tea, coffee, water and fruit for all staff
- Enhanced holidays:
- 27 days plus 8 bank holidays - up to 5 years continuous employment
- 34 days plus 8 bank holidays - over 5 years continuous employment
- Flu Vaccine: For Staff that do not qualify for the flu vaccine through the NHS
- Bike (Cycle) Scheme: Staff can purchase a bike (max, £1000 or 50% of monthly contractual salary). The employee cycle loan request form should be completed for validation.
- Long Service Awards: We value our staff and to show recognition we offer long service awards.
Our Commitment Statement
Our expectation of all staff is to demonstrate kindness, empathy, and fairness to all.
Dudley Lodge strive to provide an inclusive working environment and experience, where employees can bring their best, and authentic self to work. Where difference is recognised, respected, valued, and celebrated.
Our approach to inclusion and diversity is rooted in listening, learning and acting. This includes conducting ongoing listening forums across the company, the implementation of Inclusion & Diversity talking/support groups, workshops and training, good quality supervision, surveys and collaborative working parties. All with the core aim to receive honest feedback, reflect and continuously strive to be the best that we can be.
We are an equal opportunities employer and welcome applications from all suitably qualified persons.
Dudley Lodge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. This post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
As Grants and Outreach Officer, you will play a key role in driving Electrical Safety First’s mission to reduce deaths, injuries, and accidents caused by electricity, particularly for the most vulnerable in society.
You will help manage the Charity’s grant scheme programme, which distributes £1,000,000 annually to fund community-based initiatives that raise awareness of electrical safety and reduce risks for those who face the most danger. Through this, you will help empower local organisations to create tangible change in their communities.
In addition to helping administer the grant scheme, you’ll support the Charity’s outreach initiatives, working closely with the Senior Grants and Outreach Officer to identify opportunities to expand the charity’s reach and partnerships.
The charity’s outreach work goes beyond working with grant partners to maximise impact. It also involves identifying and developing partnerships with organisations that enable us to reach the most at-risk and hard-to-reach groups, working with them as trusted intermediaries, and supporting the development of longer-term, sustainable projects that deliver lasting impact.
This includes proactively engaging with grant recipients and partners, visiting funded projects to see first-hand the difference our work is making in educating people and saving lives, raising the profile of the charity, and ensuring outreach activity supports wider organisational objectives, including policy and public affairs priorities.
As this role sits within the Public Affairs and Policy team, there will be opportunities to connect grant and outreach work to the charity’s wider UK public affairs activity. This may include supporting work on key issues such as product safety, housing, and net zero, and occasional opportunities to support the team’s engagement with political stakeholders.
This is a unique opportunity to combine grant management and outreach, while gaining experience in public affairs, all with the goal of helping protect lives and making a real difference at a national and local level.
Working With Us
This is a hybrid role, with the office located in Borough, a short walk from London Bridge. There are expectations for travel around the UK as part of supporting grant recipients and outreach work.
Additional Information
Applications will close on 17th May, though please note that we may close the application sooner depending on the number of applications received, so we would encourage you to apply as soon as you are able.
Successful applicants will be contacted to arrange an interview, which will involve a task to be specified closer to the time. Unfortunately due to capacity, we will be unable to contact unsuccessful candidates.
Our Benefits
- 25 days’ holiday a year (plus bank and public holidays)
- Festive Break (Discretionary): Up to three extra paid days off between Christmas and New Year
- Employee assistance programme
- Employee discount platform
- Hybrid working
- Learning opportunities
- Life assurance
- Loyalty awards
- Workplace pension scheme
- Private medical insurance (Optional)
Use of Artificial Intelligence by candidates
We recognise that many candidates find Artificial Intelligence to be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Please therefore do not solely rely on AI for your application.
Dedicated to reducing the number of injuries and deaths caused by electricity across the UK.
The client requests no contact from agencies or media sales.
Head of HR
Looking to give back to the community or step into a meaningful part‑time role as you approach retirement? We’re Herefordshire Mind your local mental health charity with around 50 staff, and we’re seeking an experienced Head of HR to provide supportive, hands‑on guidance in just 8 hours per week.
About the Role
- Lead HR advice for managers and the CEO
- Oversee policies, recruitment, onboarding, and ER matters
- Support wellbeing, culture and mental‑health‑informed practice
- Hybrid, flexible working
About You
- CIPD Level 5+ or equivalent HR experience
- Confident, compassionate, and able to work independently
- Passionate about making a positive community impact
Perfect for someone wanting to use their expertise in a rewarding, flexible role.
Please refer to the attached Job Description for more information.
Applications will close on the 8th of May.
Interviews will take place in 18th of May.
The client requests no contact from agencies or media sales.
As Director of External Affairs across the Bild Group of four small charities (with collective turnover of approx. £3m/yr), you will have a deep commitment to human rights and improving people’s lives.
You will provide strategic direction and leadership to the External Relations function across all four charities in the group, taking overall responsibility for and providing thought-leadership on our strategic approach to policy, influencing, public affairs, stakeholder engagement.
You will play a lead role in planning, developing, and implementing the communication and external relations and wider engagement strategic plan to grow awareness and profile of Bild, Respond, Restraint Reduction Network (RRN) and ACT.
By sharing the impact of our work and programmes in improving the lives of people with learning disabilities, autism and /or mental health conditions, you will support Bild in becoming the sector leading provider of organisational and workforce development (and RRN in becoming the leading charity in reducing restrictive practices globally – and Respond as leaders in trauma informed therapy).
You will champion Bild and RRN’s brand, vision, mission and values acting as an ambassador for the organisation both internally and externally to partners, stakeholders and media.
Key Responsibilities and Duties:
Strategic Leadership:
-
Develop and implement an integrated communications and external relations strategy across the four charities in the group to raise our profile and to influence change which positively impacts on our beneficiaries, aligning media, campaigning, and public affairs with the charity’s mission and strategic priorities
-
Lead and inspire a high-performing team including Membership and Events Officer, Resources Coordinator and comms team as required
Comms & Marketing:
-
Plan, develop and implement strategic communications and marketing plans to maximise awareness of the Bild Group of charities across the broad spectrum of communications disciplines including media relations, stakeholder management, influencer engagement, ethical (impact focused) marketing, social and new media and the production of new materials and resources
-
Write, develop and produce materials such as infographics, press releases, briefing documents, media statements and online information suitable for stakeholders, including people with lived experience
-
Ensure effective marketing across all four charities focusing on impact and including ensuring we attend a range of external events and that all four websites are best practice.
Influencing & Public Affairs:
-
Working with the CEO, you will drive policy change by developing strategies to influence key decision makers through building relationships with parliamentarians, government departments, and sector stakeholders to ensure the charity's policy agenda is impactful
-
Lead proactive and reactive media engagement, calls and requests for information in order to capitalise on suitable opportunities for maximising the reach and impact of all four charities
-
Build our credibility as a thought leader in the sector
Stakeholder Engagement & Partnerships:
-
Build and sustain strategic alliances with senior civil servants, civil society groups, and community partners to increase the organization's influence and impact
-
Develop effective stakeholder relationship management processes that ensure partnerships of all levels are provided with a rich, immersive engagement experience with the organisation and the work that we do
-
Identify, liaise with and ensure positive relationships with key stakeholders – internal and external including media, government departments, partners, charities, providers, customers, other relevant parties to secure maximum impact for all four charities and their beneficiaries
Reputation, Brand Management & Marketing:
-
Champion the Bild group brands, promoting the mission, values and impact of the organisation and ensuring consistent, engaging narratives and high-quality storytelling across all external channels
-
Shaping the charity's profile and protecting its reputation through media relations, digital engagement, and consistent key messaging and building our credibility as thought leaders in sector.
Membership, Events & Communities:
-
By ensuring appropriate, effective and engaging communications to all relevant audiences and stakeholders, your role will support the growth and development of our membership, Communities of Practice and the event programme (including webinars and conferences).
-
Effectively plan, manage and lead a range of events for the Bild group of charities and associated marketing and communications
-
Develop framework for Communities of Practice and strategy for engagement and growth
-
Supporting Bild and RRN spokespeople with PR and media outreach
-
Keep abreast of communications and engagement activity within the sector and demonstrate an awareness of the impact these may have on existing and future communications activity
General Responsibilities
-
Contribute to evaluation and assessment of results against KPIs and tracking activity
-
Allocate, manage and evaluate budget spend
-
Identify resource requirements for activity across Bild group
-
Develop and maintain systems, databases and procedures to support Bild group communication activities
-
Plan, monitor, appraise and report progress of activity regularly with an innate understanding of how this supports activity across the Bild group
-
Plan, manage and oversee budgetary spend related to outsourcing specialist activities such as video editing and design
-
Ensure communications and marketing work complies with data protection and other legal, professional and agency requirements, standards and policies
-
Support the senior leadership team on any activity as required.
Personal Development
-
Be part of a culture of quality in all areas of communications, PR and marketing
-
Participate and contribute to individual performance appraisal and supervision sessions
-
Keep abreast of relevant initiatives and developments within the adult health and social care, education & disability sector and the wider communications / engagement profession
-
Undertake relevant training, as necessary including accessing new systems and software as required to support the role.
Organisational Responsibilities:
-
Access and work within Bild’s policies and procedures.
-
Attend internal cycle of team meetings relevant to this role.
-
Engage with line management, supervision (where appropriate) and appraisal process.
-
Comply with data protection regulations, ensuring that information on clients, employees, volunteers and other stakeholders remains confidential.
-
Take responsibility for personal learning and development with support from line manager.
-
Work in a manner that facilitates equal opportunities and inclusion for all.
-
Remain professional and respectful at all times, promoting positive relations with all those we encounter in our work.
-
Maintain health and safety and risk awareness for self and others across the organisation.
-
Undertake any other duties that Bild may require within the remit of this role.
This job description does not form part of the contract of employment. It is intended as a guide to the general scope of duties and is not definitive or restrictive. It is expected that some duties will change over time and this description will be subject to review with the postholder at their annual appraisal.
Person Specification
Job Title
Director of External Relations
-
Exceptional copy writing and verbal communication skills
-
Good presenting, negotiating and influencing skills
-
Excellent interpersonal skills and ability to build mutually beneficial relationships
-
The ability to work effectively within a small team
-
Ability to work under pressure, and plan, manage, and adapt own workload
-
A flexible, proactive and problem-solving approach to work
-
A motivated attitude and ability to work on own initiative
-
A commitment to human rights and modelling accessibility and inclusion throughout activity
-
Willingness to travel and work flexible hours as demanded by the post
-
Fit to undertake the duties of the post.
Experience/Skills/Competencies
Essential
-
Significant experience working in communications, policy and PR with demonstrable success
-
PR and media management experience, including both online and traditional PR
-
Experience of managing and implementing social media plans, including post development, scheduling, evaluation and monitoring feedback
-
Experience of overseeing the design and production of print and electronic publications, including website management and development
-
Experience of managing CRM systems and ensuring effective data capture and utilising data to inform decision making
-
Ability to analyse data and shape results into reports that inform decision making
-
Ability to build effective relationships and networks and establish credibility for Bild, RRN, Respond and Bild ACT
-
Ability to work collaboratively and develop positive relationships with colleagues, members and wider stakeholders
-
Demonstrated digital comms / social media skills and understanding of emerging digital marketing tools and platforms
-
Ability to use a variety of IT packages/databases including CRM systems.
-
Experience managing budgets and associated reporting
-
Ability to work remotely and regularly travel to in person events
-
Time management skills and ability to prioritise workload under pressure as part of a small but vibrant team
-
Strong awareness and interest in news/current affairs/politics and the broader third sector, social care and education sector.
Desirable
-
Experience working in the not-for-profit sector, preferably in another disability and/or membership charity
-
Strong understanding of education, health, social care, disability and not for profit environment
-
Strong media contacts within relevant trade sector publications
-
Ability to use externally managed media databases (such as Agility etc.)
-
Experience with conferences, webinars and hybrid events.
-
Experience supporting and manging a remote team
Education and Qualifications:
Other Requirements:
-
Commitment to anti-discriminatory practice and equal opportunities and able to apply awareness of diversity issues to all areas of work.
-
Regular travel to attend meetings and events.
-
Occasional evening meetings.
Legal requirements:
-
Enhanced DBS check.
Your application should include an up to date CV together with a supporting statement detailing how your skills and experience align with the job description and person specification.
Please note that we will be unable to progress applications from candidates who do not answer the screening questions.
Our vision is a society where everyone can enjoy the same rights and opportunities
The client requests no contact from agencies or media sales.
Location: Flexible with home working option. Regular travel to London.
Grade: Grade 6 - £44,323.14 pa
Contract: 12 months fixed contract
Hours: 35 (flexible working considered)
Closing date: Thursday 7th May 2026 at 11:30pm
Do you have proven experience of developing products to take to market, possibly in a fundraising environment, plus great leadership skills and a real appetite for innovation? Then join Shelter as a Innovation Lead and you could soon be playing a key role within our Product Development & Innovation team.
About the role
The role will involve leading the development and continuous improvement of an audience-led innovation framework, designed to grow committed giving and drive income. You will act as the subject matter expert, partnering with senior leaders across Income Generation teams to deliver best in class products aligned with strategic goals, while leading horizon scanning and deliver test and learn trials to establish the potential for innovation projects.
You’ll champion a collaborative matrix working culture within Fundraising and across the organisation and co-create KPI frameworks that enable rapid learning and scaling and use data-driven insights to shape inclusive, high impact products. Alongside overseeing budgets, building robust business cases and supporting long-term financial planning. You will also guide team performance and embed a culture of continuous improvement and innovation across the organisation.
About you
We’re looking for a confident and adaptable leader who thrives in a fast-paced, evolving environment and brings strong management experience with the ability to motivate and develop others. You’ll have a proven track record of taking products to market (ideally within fundraising), combined with excellent collaboration, influencing and negotiation skills. Comfortable working in a matrix structure, you’ll be skilled at leading and embedding change, taking calculated risks, and staying ahead of emerging trends through proactive horizon scanning. Above all, you’ll bring a growth mindset and a commitment to continuous improvement, helping drive innovation and high performance across teams.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The Product Development & Innovation Team sits within Fundraising Enablement, the function that connects and accelerates all income-generating activity across the organisation. Acting as both strategic partners and innovation drivers, the team works closely with income generation teams to ensure products are insight-led, audience-focused and aligned to strategic priorities, while also leading a forward-thinking innovation agenda that explores new income streams and develops high-value opportunities beyond the existing portfolio.
How to apply
Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We enable decision-making
- We create change aligned to our strategy
Any applications submitted without a supporting statement will not be considered.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you want to make a positive difference to the lives of others?
Barnet Mencap has been helping people with learning disabilities and/or autistic adults in the London Borough of Barnet for over 50 years. We provide supported accommodation, leisure and learning activities, information, advice, and guidance, and so much more. All while being committed to equal opportunities and the safeguarding of children and adults.
We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important.
So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working. There will need to be face-to-face work as part of the job, but there will also be opportunities to work from home and/or have different working patterns as agreed by your manager. Any travel expenses can be claimed, at the agreed rate, for journeys that are necessary in the course of your work; and claims for additional expenses will be reimbursed in accordance with our expenses policy. We also have auto-enrolment into a pension scheme with employer contributions in place, and all staff qualify for schemes like the Blue Light Card.
We are looking for a focused individual to join our caring, passionate, and diverse team as an Autism Advisor, as part of our well-established and successful Autism Service.
Our Autism Advisors offer a waiting well service, working to ensure that our Hub members are offered information, advice and guidance and other appropriate support as early as possible via our workshops and groups.
This role gives challenge and satisfaction and will suit someone that has:
- Knowledge and awareness of issues relating to autism
- Awareness and understanding of mental health issues
- Excellent interpersonal and communication skills
- Ability to work as part of a team
- Commitment to equality, diversity and inclusion
Please see the Job Description and Person Specification below for more information about the role.
Applicants will need to deliver a 5-minute presentation on autism awareness specifically relating to Autistic people without a Learning Disability.
To apply for this position, please send your CV and a supporting letter.
Closing Date: Wednesday 13th of May
Interviews: Monday 18th and/or Tuesday 19th May
Barnet Mencap is committed to equal opportunities and the safeguarding of children and adults at risk.The successful candidate will be required to complete a Disclosure and Barring Service form in line with Section 115 of The Police Act 1997.
Barnet Mencap is the leading charity for children and adults with a learning disability and their families in the London Borough of Barnet



The client requests no contact from agencies or media sales.
About Us
West Sussex Parent Carer Forum (WSPCF) is an independent organisation for the parent carers of children and young people aged 0-25 with special educational needs and/or disabilities (SEND). We support parent carers by providing information, signposting, and training that equips them in their lifelong caring role and empowers them to participate in shaping services for their children and young people. WSPCF is hosted by local Sussex based charity Amaze.
About the job
This is a great opportunity for a proactive and passionate person who lives in the mid/north of the county to empower and amplify the voices of parent carers across West Sussex. You will help deliver events and activities, encourage parent carers to get involved, especially those whose voices are less often heard, and provide friendly, accessible information and signposting to families. You will be a ‘people-person’ with excellent interpersonal and communication skills, and able to plan and prioritise your own work.
This is a part‑time, flexible, hybrid role where lived experience really matters.
We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve.
We want to employ staff who have lived experience of disability themselves and/or as a parent/carer of a child, young person or adult with special educational needs or disabilities (SEND), and have an excellent understanding of the issues faced by SEND families
We particularly welcome applicants from Black Asian and minoritised ethnic communities.
Our benefits
Some of the benefits of working for WSPCF, hosted by Amaze • Hybrid working out of WSPCF’s Pulborough office, with some homeworking • + 5% pension, pro-rata 26 days a year, + extra 3 days at Christmas + Public Holidays • Flexible, family and carer-friendly working • Support for staff health and wellbeing including an employee assistance programme • Commitment to learning and development • Access to charity worker discounts scheme • See full benefits policy
To support your application, please visit the Amaze website and read:
WSPCF Participation Officer Job Description
Staff benefits policy
Terms and conditions
Please visit the West Sussex Parent Carer Forum to read more about our work.
To apply
The closing date for applications is midnight 6th May 2026 and the provisional date for interviews is w/c 11th May 2026.
You are warmly encouraged to contact us for an information discussion about the role.
The client requests no contact from agencies or media sales.
Job Purpose: Lead delivery of a national climate action programme (BELIEVE in Climate Action), managing cross-sector partnerships, stakeholder engagement and programme operations. Oversee youth-led initiatives and knowledge exchange, while also supporting university teams to deliver the ParliaMentors programme and strengthen student leadership and civic engagement.
- Salary: £40,204 (Band D, Point 3, including London weighting) / £36,501 (Band D, Point 3, elsewhere in the UK)
- Contract: 4.2 years (this is a fixed term contract, linked to the BELIEVE project, ending in September 2030)
- Location: primarily hybrid/remote, open to candidates anywhere in the UK. The project is based in England, so the role will involve regular travel to locations across England, including London.
- Hours: 1 FTE (0.8 FTE can be considered)
- Reporting to: Senior Programme Manager, Youth & Universities
- Start date: 3rd August 2026
About the role
We are seeking an experienced and strategic Programme Manager to lead delivery of Believe in Climate Action (BELIEVE), an ambitious national initiative at the intersection of climate action, youth leadership and community engagement (3 days per week). This role will also support the delivery of the UN Award winning ParliaMentors project, providing mentoring, training and leadership development opportunities to students across the country, and maintaining strong relationships with University partners (2 days per week).
This is a unique opportunity to lead a complex, high-impact programme that connects schools, communities, young people, researchers and policymakers, shaping a more inclusive and effective model of climate action across England. You would be joining a team that has been running impactful projects for 19 years, which centres the voices, needs and potential of young people to bring about change.
The BELIEVE project
BELIEVE in Climate Action (BELIEVE) is an ambitious and innovative national programme led by the Faith & Belief Forum in partnership with the Cambridge Interfaith Programme. Together, we are building a bold new model for climate action, one that connects grassroots communities, young leaders, researchers and policymakers through collaboration, co-learning and shared purpose.
This is a unique opportunity for an experienced Project Manager to lead a pioneering, cross-sector initiative that is reshaping how climate action happens in England. BELIEVE operates at the intersection of community engagement, youth leadership and policy influence, requiring strategic oversight, strong partnership management and the ability to navigate complexity across local, regional and national contexts.
BELIEVE is also a platform for sector leadership. It offers the opportunity to influence how climate engagement is understood and delivered, particularly by centring voices often excluded from mainstream climate discourse, including young people and those from diverse faith and belief backgrounds.
About the Faith & Belief Forum
For nearly 30 years, the Faith & Belief Forum has worked to build connected communities, a society that celebrates diversity, and to tackle faith and belief based hate, discrimination, division and polarisation.
We are a dynamic organisation, who puts the voices of our beneficiaries at the forefront. We work in schools to build connection, understanding and empathy, in universities to build confidence, skills and connection in the next generation of interfaith leaders, and in communities to celebrate the role that faith plays in society, and pilot new, innovative approaches to tackling hate and division at the local level.
Our team is diverse, talented, sensitive, and creative. We value building meaningful connection amongst ourselves, and with our partners and stakeholders. We believe that a central solution to tackling division, polarisation and hate is connection, that is both expertly facilitated and heartfelt. In our projects this takes place through education, dialogue, social action projects, mentoring, training and development, public engagement events, and community led responses to local issues.
Key Responsibilities
Programme leadership & delivery
· Lead the strategic and operational delivery of BELIEVE across its three interlinked workstreams
· Ensure effective planning, implementation, monitoring and evaluation of a multi-year national programme
· Manage programme timelines, budgets, reporting and risk
Stakeholder engagement & partnerships
· Build and maintain strong relationships with cross-sector stakeholders, including schools, community organisations, funders, academic partners and policymakers
· Act as a senior point of contact for programme partners, ensuring alignment, accountability and collaboration
· Convene and facilitate high-level stakeholder spaces, including national workshops and knowledge-exchange forums
Team & youth leadership oversight
· Line manage the BELIEVE project Coordinator, ensuring timely and high quality delivery of workplans, supporting their development and training, managing any performance issues, and helping them to grow and thrive.
· Oversee delivery of the youth leadership strand, including internship programmes and youth-led climate action projects
Strategy, learning & influence
· Design internal evaluation frameworks and processes, in collaboration with University of Cambridge academics
· Translate research, learning and evaluation into programme development, communications and external influence
· Contribute to shaping national conversations on inclusive climate action
· Responsible for delivery, and ensuring programme outputs (reports, toolkits, events, digital platforms) are high-quality and impactful
Manage 2 teams of ParliaMentors students
· Support with delivery of the ParliaMentors programme, including facilitating workshops, having meetings with students, organising the logistics for various events throughout the year
· Mentor and support two teams of students at two universities as they work together to deliver a social action project
· Contributing to communications for the programme on social media, LinkedIn, and newsletters
· Support with delivering trainings for university staff
Person Specification
Essential Experience
· Significant experience managing complex, multi-partner programmes (ideally national or multi-regional)
· Demonstrable expertise in stakeholder engagement at a senior level, including building and maintaining strong partnerships across sectors
· Strong track record of delivering complex programmes on time and within budget
· Confidence and proven experience in line management (this role will line manage 1 Project Coordinator, and oversee an internship programme of up to 8 paid interns per year)
· Strong financial management skills, and experience managing large budgets (this role will be responsible for financial management of the BELIEVE project, and reporting to funders)
· Strong experience and understanding of Safeguarding, in charities and/ or school settings
Skills & Competencies
· Excellent project management skills, experienced in using project management tools
· Excellent relationship management and influencing skills
· Strategic thinking combined with strong operational delivery
· Ability to navigate complexity and work across different sectors and perspectives
· Strong written and verbal communication skills
Desirable
· Experience in climate action, sustainability or environmental programmes
· Understanding of faith, belief and/or intercultural engagement
· Experience working with research partners or translating evidence into practice
· Project management qualification
· CRM development experience
How to Apply
Please submit:
· Your CV (Max 2 pages)
· A cover letter detailing what motivated you to apply for the role, and how you meet the person specification.
Application deadline:
6th May 2026, 9:00 AM
Benefits include:
· Opportunity to work mainly remotely from home, with occasional travel to London and other locations across England required for schools, events, and activities.
· Generous annual leave from 25 days (pro rata) plus UK bank holidays, increasing with length of service and including a birthday day off after three years.
· 2 days paid volunteer leave (pro rata)
· Generous pension scheme to help you save for the future.
· Interfaith and intercultural learning opportunities
· Access to internal learning sessions on topics relevant to our sector
· Team events / away days / annual retreat
· Supportive and inclusive work environment with a focus on staff wellbeing
Who we encourage to apply
We value sensitivity to the issues at the heart of our work and a strong commitment to The Faith & Belief Forum’s goals. We welcome applications from people of all backgrounds and lived experiences. We particularly encourage applications from Black, Asian and other minority ethnic communities, as well as from faith or belief communities currently underrepresented in our organisation, including Sikh, Muslim, Hindu, Buddhist, Jain and Zoroastrian communities. We warmly welcome applicants of all ages and experiences who share our vision and values, and are committed to creating an inclusive workplace, regardless of protected or unprotected characteristics, including but not limited to gender, disability, sexual orientation, and religion or belief.
We recognise that valuable experience can be gained through work, study, volunteering, or community involvement.
Unfortunately, we can only consider applications from individuals who have the unrestricted right to work in the UK, as we are unable to offer visa sponsorship. Applicants must also already be resident and based in the UK at the time of application.
The client requests no contact from agencies or media sales.
The Communications Department inspires, informs and engages the public by showcasing Alzheimer’s Research UK’s mission, impact and scientific progress across all channels. As part of this, the Content Team plays a vital role in creating clear, engaging and accessible materials that help audiences understand the importance of dementia research, the breakthroughs being made, and the change we are striving to achieve.
The Content Officer supports this work by producing accurate and engaging content that strengthens our story telling and supports our priorities. It contributes to the success of major campaigns. The role helps create a range of written, visual and multimedia materials that explain complex topics — including research, policy, partnerships and fundraising activity — in a compelling and accessible way.
Working collaboratively with colleagues across Policy, Corporate Partnerships, Brand, Strategic Marketing, Social Media, Digital and in the Communications team, the Content Officer ensures that content is aligned, consistent and impactful. The postholder also contributes to the smooth delivery of content production and publication processes, helping to maintain high standards and a coherent organisational narrative.
Key Responsibilities:
Delivery and production
· Develop high‑quality content across formats (e.g., explainers, briefings, blogs, supporter materials, video and digital assets) to support research, impact, policy and partnership storytelling.
· Produce accurate, engaging content for corporate and philanthropic partnerships, including supporter‑facing materials and impact stories.
· Contribute to major brand and campaign moments (e.g., World Alzheimer’s Month) through ideas, drafting and coordinated delivery.
· Develop multimedia assets — including infographics, short videos and visual explainers — by drafting briefs and supporting supplier liaison.
· Under the direction of the Content Manager, commission and manage external suppliers (e.g., designers, videographers, editors), ensuring briefs are clear and outputs meet ARUK’s brand, accessibility and quality standards.
Research and information support
· Gather and verify information from colleagues, partners and subject‑matter experts to ensure clarity and evidence‑based messaging.
· Translate complex information (e.g., research, policy or partnership updates) into clear, audience‑appropriate drafts and outlines.
· Support development of evergreen content frameworks and thematic content packages for campaigns and partnerships.
· Use audience insight and performance learnings to inform content development.
Cross‑Team collaboration
· Work collaboratively across Communications — including Social Media, Policy, Corporate Partnerships, Brand, Strategic Marketing, Research Communications and Digital — to meet shared content needs.
· Contribute content expertise into cross‑team planning to support integrated communications activity.
Administration, planning and coordination
· Maintain and update content across ARUK platforms (ResourceSpace, News & Views), ensuring information is accurate, current and well‑organised.
· Use SEO principles and performance data to shape content recommendations, working with the Content Manager and Metrics & Insights team to monitor KPIs and identify optimisation opportunities.
· Support improvements to content processes and workflows across the team.
· Assist with project coordination, helping manage timelines, track progress and support delivery within agreed budgets.
Quality, and tone
· Ensure content is accurate, accessible and aligned with ARUK’s brand, tone of voice, editorial and ethical standards.
· Apply good judgement within defined areas of responsibility and ensure strong attention to detail.
What This Role Delivers
· High quality content that supports policy influence, corporate partnerships and integrated campaigns
· Clear, accessible information for supporters, partners and the public.
· Consistent content that strengthens the charity’s narrative across Policy, Corporate and Campaign channels.
· Effective collaboration with teams across Communications.
Knowledge, skills and experience needed:
· Experience producing written or multimedia content for digital channels.
· Experience developing content related to health, policy charity sector or corporate partnerships.
· Experience building and managing relationships with others.
· Experience of briefing and managing external agencies on the delivery of projects.
· An understanding of how to adapt content for different audiences and channels.
· Educated to degree level or with relevant experience.
· Excellent writing, editing and content creation skills.
· Ability to communicate complex ideas simply and clearly e.g. policy topics, science or partnership activity – simply and clearly.
· Strong organisation, time management and prioritisation skills.
· Collaborative working style, with confidence engaging with internal teams and external partners.
· Proactive and improvement-focused, contributing ideas for content development.
· Sound judgement within defined areas of responsibility.
· Strong attention to accuracy and detail
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £31,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 10th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises.
This role would provide direct line management to the following teams:
- Client Services Team - the initial access points for up to 80% of clients accessing our services. From client facing work at our local town centre premises through to processing our online referral forms, this team is integral to ensuring that clients can access our services.
- Volunteer Team – led by 2 part-time volunteer supervisors, our team of 30 volunteers deliver advice to clients over the phone and face to face. Delivering over 6000 hours of volunteering per year, this team has increased by 50% in the past 12 months and is continuing to grow across the organisation.
- Community Outreach Team – responsible for delivering community outreach advice sessions across Bury and Bolton, as well as representing CABB in local/ neighbourhood meetings and building relationships with key community stakeholders. This team attended over 700 sessions in 2025, and with increased resources we now envisage this to continue increasing, ensuring we are delivering advice to our clients in the spaces and places they feel comfortable in, removing barriers to advice.
These teams collectively make up our client access points, in 2025-2026 supporting over 16,000 clients to access our services and receive information, guidance and advice.
There’s no ‘average’ day for our teams – each client, case and community location is different. You will be responsible for supporting these teams, enhancing the service and ensuring that we are able to provide high quality information, guidance and advice to clients when they access our services.
You will be part of the Delivery Leadership Team, a well-established team of managers responsible for their areas of specialist advice.
This is a fantastic opportunity for personal and professional development, where you will be fully supported in this role, with development opportunities available.
About you:
- Experience of managing operational/ client facing teams (preferably within the advice sector but not essential),
- Excellent interpersonal skills to engage with a diverse range of team members, clients and stakeholders,
- Great communication and networking skills to represent CABB at community meetings and events,
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
- Be empathetic, compassionate and resilient, understand how to use trauma informed approaches,
- A genuine passion for place-based support and breaking down barriers for clients.
Key tasks within this role include:
- Hold responsibility for ensuring our client access points is best able to meet local need, is effectively managed, consistently delivered and developed to provide an accessible, inclusive and high-quality service to residents in our local communities.
- Represent and liaise with stakeholders including local authority representatives, community leaders and funders.
Attend and contribute to community-based, VCSE and Local Authority meetings and events. - Proactively seek new opportunities to develop our community outreach sessions, focusing on areas with high index of multiple deprivation, and communities not represented within our client base.
- Using quantitative and qualitative data, prepare regular funder reports, ensuring all teams are accurately recording client and case data on our case management systems.
- Develop knowledge within the teams to enhance the client journey, from signposting and referral information through to the development of new and innovative ways to deliver advice to clients.
Application Process
- To view the full job pack (including role description and person specification) please see the job pack attached.
- Please submit copy of CV and Cover Letter as set out in job pack.
Please note we will be actively interviewing and shortlisting candidates during the application stage and reserve the right to close the vacancy early.
We believe inclusion is a social justice issue - a principle that underpins our EDI work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities.
If you would like an informal conversation about this role or the application process, you can book a meeting with our HR Team (link available within the job pack).
Benefits
We value the people who work here. The following are included within the employee remuneration packages as standard;
- A flexible 35 hour working week (for full time employees)
- Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
- Additional day off for your Birthday
- 5% employer contribution pension scheme
- Income protection insurance
- Access to 24/7 confidential telephone counselling and structured counselling support
- Access to online GP and telephone counselling services
- Enhanced family friendly leave and occupational sick leave
- Access to ‘Blue Light Card’ and other charity discount schemes
Your cover letter should be no more than 1 page and should answer the following questions;
Why do you want to work at Citizens Advice Bury & Bolton?
How will your skills, knowledge and experience meet the person specification and key responsibilities of the role?
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year.




