Special event manager jobs

This is a hands-on role that moves between two registers: structured qualitative research with proper analytical underpinning, and fast-turnaround reactive policy work. You will need to be genuinely comfortable in both able to run a multi-month thematic publication and turn around a tight briefing or consultation response within 48-72 hours when a policy window opens.

The role will lead The Difference's qualitative research and insight function, including research workstreams tied to the Difference Schools Partnership's annual thematic priorities, and our Harmful and Abusive Behaviours (HaB) workstream convening a sector council to build a shared framework for how schools understand and respond to peer-on-peer harm. You will produce briefings, evidence submissions and publications, manage external research partners, and work with the CEO, Head of Policy and Communications team to launch research with real impact. The role reports to the Head of Policy and works closely with colleagues across Strategy, Research and Programmes.

Key Responsibilities

• Lead The Difference's qualitative research and insight function, running research workstreams tied to annual DSP thematic priorities and emerging strands on MAT inclusion and LA working
• Design and deliver qualitative research with schools, MATs and local authorities interviews, focus groups, school visits and thematic analysis  translating findings into evidence and policy recommendations
• Lead the Harmful and Abusive Behaviours research workstream, convening a sector council, producing briefing material and managing the route from convening to publication
• Produce timely, citable evidence for policy influence  including drafting briefings, consultation responses and evidence submissions on fast turnaround
• Project manage publication cycles from scoping through to launch, working with coalition and media partners to maximise reach and tracking policy traction post-launch
• Brief, manage and integrate the outputs of external research partners where commissioned (e.g. FFT Datalab, Pro Bono Economics)
• Capture and develop case studies from DSP schools and the wider Difference network

About The Difference

• Every day, the equivalent of 5,500 children are suspended from England's schools, doubling their likelihood of being NEET by 24. The Difference is a young education charity founded to change this story through whole school inclusion. We train school leaders, carry out our own research, and turn frontline insights into policy recommendations lobbying Ofsted and the Department for Education to improve funding and support for inclusion. Our vision is to see lost learning falling nationally by 2030.

About You

Essential

• Dual capability across reactive and structured research : comfortable producing tight briefings on a 48–72 hour turnaround and running multi-month qualitative publications
• Experience in education research, policy research or applied social research, with examples of published, commissioned or internally-influential work
• Strong qualitative research skills : interview and focus group design, thematic coding, framework development, synthesis across multiple sources
• Persuasive writing for mixed audiences : able to write clearly and concisely for policymakers, school leaders, the press and the sector, and comfortable ghost-writing for senior colleagues
• Project management discipline : able to run multiple workstreams in parallel, manage your own deadlines, and keep colleagues and external partners on track
• Comfortable working at pace in a fast-moving environment where priorities shift as policy windows open and close : self-directed, flexible and able to make good judgement calls under pressure
• Shared values with The Difference and personal commitment to improving life outcomes for young people

Desired

• Strong working understanding of UK education policy, particularly around inclusion, exclusion, SEND, accountability and school improvement
• Confident data literacy and basic quantitative analysis : comfortable interrogating population-level datasets and translating findings into accessible policy language
• Understanding of why language matters when writing about behaviour, exclusion and vulnerability, and the ability to frame behaviour as a signal of unmet need consistently across all work
• Lived experience or insight into the school experiences of marginalised young people
• Experience of working in or with schools, multi-academy trusts or local authorities
• Existing relationships in education research, policy or sector organisations

Please see the attached Job Description for full role details and person specification.

We are committed to building a diverse team and strongly encourage applications from under-represented groups in the charity sector. As part of our commitment to fairer recruitment, all applications will be assessed with names and protected characteristics redacted.

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.

​

Brief role description

The Key Account Manager will drive employer engagement across the Technology and Manufacturing Sectors.

In this role you will build and develop strategic relationships with employers to create high-quality career opportunities for the Armed Forces community, including Service Leavers, Veterans, Reservists and their families. You will play a key part in connecting talented individuals with forward-thinking organisations while shaping sector-specific pathways aligned to future workforce needs.

You will shape and deliver an insight-led employer engagement approach that reflects sector needs, creating meaningful opportunities across a range of roles while building strong talent pipelines. The role will also involve targeted campaigns and representing the organisation through high-quality events and engagement activities that connect employers with the Armed Forces community.

​

Who we are looking for

To be successful in this role you will need to have extensive experience in business development and networking and have a comprehensive understanding of recruitment and selection.

You will need to be a motivated self-starter, with an ability to deliver output against demanding schedules. You will also need to have strong presentation and administrative skills and excellent communication and interpersonal skills with the ability to collaborate effectively with both internal and external stakeholders. 

The ideal candidate will be able to demonstrate empathy and an understanding of the Armed Forces community, including the unique challenges and strengths related to their employability. They will also have experience in marketing and public relations and be resilient, adaptable and capable of managing the demands of the role with a proactive approach. 

​

Although this is a home-based role, you should be based within a reasonable commuting distance to London to attend key meetings, networking events and employer engagements as required.

​

Interested? Want to know more about the Charity? Check out our website.

​

Eager to know more about the role?​ Have a look at the Job Description.

​

What’s in it for you?​ Check out our Benefits.

​

Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​​Sunday, 19 July 2026.

​

Got questions about the role? Get in touch with the People Team at the Forces Employment Charity. 

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

​

#LI-DNI

Special Events Manager – Volunteering

Contract type: 12 Months Fixed term – 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £47,423 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Community, Events and Education team manages and delivers a diverse portfolio of fundraising and engagement activity ranging from challenge events, our partnership with Glastonbury festival to community fundraising, our volunteer Speaker Network and education engagement. The team delivers far more than income by deepening the engagement of new and existing supporters, raising awareness of WaterAid’s work.

The Special Events team is responsible for the management and delivery of unique festivals partnerships and special events.

About the role

As our Special Events Manager – Volunteering you will lead volunteer management across all of WaterAid’s festival and special events activity and manage teams of staff and volunteers onsite at some of the UKs biggest and most loved public events.

In this role, you will:

• Recruit, train and manage over 700 volunteers across festivals
• Develop and deliver volunteer training, safeguarding and wellbeing processes.
• Support the special events team with operational plans, including volunteer schedules, logistics and volunteer welfare.
• Lead teams onsite at festival events as required including Glastonbury festival, and other WaterAid events.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Proven experience of recruiting, developing, motivating, and managing large teams of volunteers at mass public events.
• Excellent knowledge and experience of safeguarding and welfare practices for volunteers and experience in delivering these in a live events environment.
• Proven experience of leading, managing and supporting volunteers and staff.
• Ability to manage cross-team projects and establish excellent stakeholder relationships at peer and senior levels to deliver against shared objectives.

Closing date: Applications close 12:00 PM UK time on Monday 6th July. Interviews are expected to take place week commencing 13th July.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

As our Community & Events Fundraiser, you will play a key role in developing and delivering an engaging programme of fundraising activities. Working closely with the Head of Income Generation & Engagement, you will help grow income, strengthen supporter relationships and ensure events are delivered to a high standard.

Key responsibilities include:
• Developing and delivering a community and events fundraising programme to achieve income targets
• Building strong relationships with fundraisers, supporters and community groups to maximise engagement and retention
• Planning and managing a range of events including challenge events, special events and third-party activities
• Supporting participants to maximise their fundraising potential through excellent stewardship
• Identifying new fundraising and event opportunities, including sponsorship prospects
• Monitoring event performance, managing budgets and reporting on outcomes
• Maintaining accurate supporter data using CRM systems and contributing to reporting
• Representing the organisation at events, meetings and within the community

This is a varied, fast-paced role offering the opportunity to make a real difference to mental health support in the local community.

About you:

We’re looking for a motivated and organised individual who thrives on building relationships and delivering results.

You will ideally have:
• Experience in fundraising, events, sales or a target-driven environment
• Strong communication and storytelling skills, with the ability to engage a wide range of audiences
• Proven ability to manage projects or events from planning through to delivery
• Excellent organisational skills and the ability to work at pace
• Confidence in building partnerships and representing an organisation externally
• IT literacy, including Microsoft 365 and CRM systems

A passion for supporting mental health and a creative, proactive approach will help you succeed in this role.

About the organisation:
Mid and North East Essex Mind is a leading local mental health charity and part of the national Mind federation. We are dedicated to ensuring that no one feels alone by delivering vital mental health services across our communities.

We offer a supportive and inclusive workplace, with benefits including generous annual leave, flexible working, wellbeing support, training and development opportunities, and a strong focus on staff wellbeing.

Other roles you may have experience of could include:
Events Officer, Community Fundraiser, Fundraising Executive, Events Coordinator, Partnerships Officer, Income Generation Officer, Charity Fundraiser

We are committed to fostering a diverse and inclusive workforce, collaborating with our communities and partners to drive innovation and better decision-making. We welcome applications from individuals from all backgrounds to try to ensure we better represent our communities.

Join us in creating an environment where everyone feels supported, respected, and valued. Let’s build a community that thrives on inclusivity and mutual respect.

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years’ experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

What is the Role?
In this role, you will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, you will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. As the majority of our key client relationships are with local councils, we are looking for someone with knowledge of how they operate.

The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management.

This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.

The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. Whilst the role is also suited for an experienced (key) account/client manager, we are looking for an individual who has experience and/or knowledge of the UK education system.

This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you! We expect that the successful candidate will be able to swiftly absorb our ways of working and contribute to the ongoing growth and success of the organisation.

Key Responsibilities:

1. Client Acquisition and Relationship Management

   • Proactively seek new business opportunities within assigned regions to grow the client base.

   • Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.

   • Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.

   • Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Service Delivery team

   • Maintain good internal stakeholder relationships with our Service Delivery team to ensure client demands are balanced with our processes and team capacity. 

2. Strategic Planning and Development

   • Collaborate with Senior Leaders to develop strategies for client retention and growth.

   • Work closely within the Partnerships team to align on strategic objectives and ensure seamless service delivery across functions.

   • Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.

3. Performance Monitoring and Reporting

   • Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.

   • Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.

   • Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.

   • Report to the the Partnerships Director on accounts, Tenders, Bids, client meetings on a regular basis.

   • Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data. 

4. Line Management and Support Coordination

   • Lead, mentor, and manage junior member(s) of the team focused on bid/application writing, tender management, and client-related administration.

   • Support junior member(s) in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes.

   • Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.

   • Work with other area leaders, to ensure strong delivery of services.

   • Contribute to, and foster strong internal working relationships to successfully delivery against strategy and objectives.. 

5. Bid Management and Process Improvement

   • Oversee the preparation and submission of tenders and bid applications, working closely with junior member(s) to ensure high-quality and timely submissions.

   • Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.

   • Report on bid submission performance, review bidfeedback to continuously improve. 

Essential Skills and Experience:

• Detailed knowledge of the UK education sector. 

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Proven track record in client relationship management, with experience in sales or partnership development roles.

• Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.

• Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.

• High level of empathy and commitment to supporting vulnerable and underserved communities.

• Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.

• Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.

• Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.

• Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.

Desirable:

• Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats.

• Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued.

General
The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic. 

Next steps

If you feel inspired and you think you have the right motivation and experience for the role, we would love to receive your application.

Applications will be reviewed as they are received and interviews will be arranged accordingly. We reserve the right to close this application early, for example if we receive an unprecedented number of applications, so please apply promptly to ensure you are considered for this role.

Job Title:  Commercial Partnership Manager

Location(s): Home-based with attendance at AdviceUK office in London and at meetings as required. 

London office: AdviceUK, 83 Victoria Street, London, SW1H 0HW 

Status: Fixed term for two years (potential to become permanent) 

Reporting to:  Head of Membership and Services 

Responsible for: n/a 

Pay range:  £42,000 to £47,000 full time equivalent. £33,600 to £37,600 actual salary, dependant on experience. 

Working hours: 28 hours per week within normal operating hours (35 hours full time equivalent). Normal operating hours are 8.00am - 6.30pm, Monday – Friday. Lunch and other breaks are unpaid. 

Special conditions: Some evening and weekend work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required which may entail some overnight stays. 

We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups. If you require any accessibility support or reasonable adjustments during the recruitment process, please let us know. 

JOB PURPOSE 

The postholder is responsible for securing, managing, and growing commercial partnerships with organisations that support AdviceUK’s mission, values and strategic priorities. These partnerships should significantly increase AdviceUK’s commercial income, extend AdviceUK’s reach, and achieve measurable social impact. The postholder will ensure that commercial partnerships both comply with relevant legal and regulatory requirements and contribute positively to AdviceUK’s reputation and influence. 

KEY TASKS AND RESPONSIBILITIES  

1. Partnership development 

• Identify, research, and secure new commercial and corporate partnership opportunities aligned with AdviceUK’s strategic and income generation priorities. 

• Develop compelling partnership propositions, including sponsorships, strategic alliances, product/service developments, cause‑related marketing, corporate social responsibility, and other commercial collaborations. 

• Identify and develop new products and services that benefit members, grow income, and support member recruitment and retention. 

• Shape new products and services with user and sector insight, applying structured approaches to testing, evaluation and scaling. Ensure that pricing, return on investment and other financial modelling is completed to demonstrate how new products or services deliver agreed objectives. 

• Bring external market insight into AdviceUK’s strategic planning and decision making, ensuring that commercial partnership propositions are clearly differentiated in the markets they are targeting. 

• Work with the Head of Membership and Services, other colleagues at AdviceUK, and AdviceUK’s existing commercial partners to develop a commercial partnership strategy, business plan and pipeline. 

• Lead negotiations and contract discussions in partnership with the Head of Membership and Services, Finance and where relevant, AdviceUK commercial partners and subsidiaries. 

• Ensure all partnerships align with the charity’s mission, values and ethical standards.  

• Carry out appropriate due diligence and risk assessments on commercial partners

2. Partnership management and growth 

• Act as the primary relationship manager for AdviceUK’s current commercial partners and subsidiaries to ensure they feel valued, informed, and engaged throughout the partnership lifecycle. 

• Maximise the value of established partnerships through renewals, extensions, upselling opportunities, and agreed new income generation activity. Support cross‑team collaboration and knowledge sharing. 

• Identify opportunities for innovation and growth within AdviceUK’s commercial partnerships portfolio. 

• Support the communication of impact to partners, including reporting on outcomes enabled by their support. 

• Represent AdviceUK at events, conferences and networks relevant to the commercial partnerships portfolio.

3. Income generation and performance 

• Ensure all partnerships deliver against agreed financial and non‑financial objectives. Contribute to departmental budgeting and forecasting. 

• Monitor partnership performance and provide accurate reporting on partnership income, engagement, and impact. 

• Contribute to the ongoing review of existing commercial partnerships and service level agreements, making recommendations for change as required. 

• Share learning, insight, and good practice to continually improve commercial partnership approaches.  

• Ensure compliance with Charity Commission and Companies House guidance, relevant fundraising regulations, and internal governance policies.  

• Work closely with AdviceUK colleagues to deliver integrated partnership activities.  

4. Data and evidence

• Support the delivery of performance reports as required to evidence the extent to which commercial partnerships are achieving required KPIs. 

• Work with colleagues to ensure that partnership datasets are accurate, timely and support decision making. 

• Ensure any partnership activity that requires data sharing adheres to data protection and cybersecurity requirements. 

5. General responsibilities

• Ensure you effectively communicate AdviceUK’s vision, mission and objectives to staff, members and external stakeholders. 
• Ensure you demonstrate AdviceUK’s values and behaviours in all aspects of your work. 
• Build and maintain positive relationships with key stakeholders including staff, trustees, members, partners and suppliers. 
• With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training. 
• Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels; and, where possible, attending member and other relevant events. With the agreement of your line manager, ensure you make time to speak to members and visit their services. 
• Adhere at all times to AdviceUK’s policies and procedures. 
• Carry out any reasonable duties compatible with the post assigned by the Head of Membership and Services. 

About the Role

Ready to take the lead and make a real difference?

This is a fantastic opportunity to launch and grow an exciting new challenge events programme, while delivering standout fundraising and engagement events for Cherry Trees.

You’ll be at the heart of innovation- working closely with our Community & Partnerships team and Head of Fundraising and Communications to boost participation, elevate supporter experiences, and maximise the success of our bespoke events.

From shaping a fresh, dynamic events strategy to delivering unforgettable experiences, you’ll:

• Drive participation and sustainable income
• Develop inspiring supporter journeys
• Manage key third-party and flagship events
• Bring bold, creative ideas to life
• Create compelling content (with support from our Comms team)

This is your chance to test new ideas, think creatively, and deliver events that not only raise vital funds—but also raise our profile and impact.

About You

You’re not just organised - you’re driven, passionate, and people-focused.

With a background in fundraising and events (and ideally a love of challenge events yourself!), you thrive on creating meaningful experiences and building lasting relationships.

You bring:

• Strong communication skills across all channels
• Excellent organisation and attention to detail
• A natural ability to connect with and inspire others
• A passion for delivering exceptional supporter experiences

You understand that every interaction matters, and you go the extra mile to create moments that delight, inspire loyalty, and keep supporters coming back for more.

Why Cherry Trees?

We have ambitious plans to support even more children and families - and we need someone who shares our passion and drive.

If you’re ready to:

• Make a meaningful impact
• Grow income, participation and supporter engagement
• Be part of something truly special

…then we’d love to hear from you.

Fundraising Manager

28hrs/4 days a week - £39,000 pa pro rata (£48,750 full-time equivalent)

Reporting to: Head of Fundraising and Communications

Location: Wimbledon London SW19 with occasional UK travel. The office is just a few minutes’ walk from Wimbledon mainline and underground stations.  (Hybrid option up to 2 day p/w working from home). 

The Royal Medical Benevolent Fund has been helping doctors, medical students and their families through hardship for almost 190 years. We are looking for an experienced relationship fundraiser to take ownership of our growing mid-value donor programme and help shape the future of supporter engagement at the charity.

This is an opportunity to build meaningful relationships with committed supporters, develop innovative stewardship strategies and contribute to a fundraising programme that has a direct and lasting impact on the lives of doctors within the medical profession.

Joining a friendly and collaborative team, you'll enjoy a high degree of autonomy, excellent benefits including a 15% employer pension contribution, flexible working arrangements and genuine opportunities for professional development.

About the role

We are looking for an experienced senior fundraiser to join our small and friendly fundraising and communications team. The Fundraising Manager is primarily responsible for developing, managing and growing the charity's mid-value donor programme. The role will steward and upgrade a defined portfolio of supporters, delivering excellent supporter experiences that increase donor retention, engagement and income. In addition, the post holder will support on individual giving, legacy fundraising and developing and stewarding a small portfolio of corporate partnerships.

Join a well-established, financially secure charity where people genuinely enjoy working together to make a difference. We pride ourselves on our friendly, collaborative culture, where everyone's contribution is valued and supported. As an organisation, we are committed to helping our employees develop and grow.

About RMBF

The Royal Medical Benevolent Fund (RMBF) supports doctors, medical students, and their families, providing vital financial, practical, and emotional support when illness, disability, bereavement, or other life-changing circumstances create hardship. The RMBF helps hundreds of doctors each year, ensuring that those who have dedicated their lives to caring for others have somewhere to turn when they need help most.

For fundraisers, the RMBF is a fantastic cause to work for. We deliver tangible, life-changing assistance that enables beneficiaries to regain stability and, in many cases, return to medicine. We have a long history, a strong reputation, and deep roots within the medical community. We also have a loyal and engaged supporter base, with the majority of our donors coming from the profession.

Key Responsibilities

• Manage and develop a portfolio of mid-value supporters, delivering tailored stewardship, personalised communications, meetings, events and digital engagement that demonstrate impact, strengthen relationships and enhance the supporter experience.
• Design and implement segmented donor journeys and cultivation strategies that move supporters from mass fundraising communications to more personalised engagement, identifying opportunities to increase giving through appeals and special funding opportunities.
• Use donor insight, data analysis and supporter behaviour to monitor engagement and retention, reducing attrition, increasing lifetime value, and identifying supporters with the potential to upgrade their giving and progress towards major donor status.
• Develop, manage, and grow a small portfolio of corporate supporters, identifying and securing new fundraising opportunities including sponsorship, employee fundraising, and cause-related marketing initiatives.
• Manage the legacy giving programme, overseeing legacy administration and delivering targeted marketing and stewardship activities to raise awareness, generate enquiries and encourage supporters to leave a gift in their Will.
• Ensure all fundraising activity complies with relevant legislation, data protection requirements, fundraising regulations and organisational policies.
• Maintain accurate supporter records and activity tracking within the CRM system.

Personal Specification

• A proven track record in fundraising
• Ability to think strategically to identify potential donors, prioritise efforts and develop effective fundraising strategies. This includes analysing data, assessing donor potential and adapting approaches based on feedback and results.
• Excellent interpersonal skills with the ability to build and maintain donor relationships and understand donor motivations and interests. 
• Excellent written skills with an ability to craft compelling and personalised proposals, with a meticulous attention to detail.
• Confident and comfortable making telephone calls and meeting donors in person as a key part of relationship building and stewardship.
• Strong collaborative skills as a team player, whilst also able to work autonomously initiating and driving tasks as a self-starter.
• Experience using CRM systems and supporter data to drive fundraising performance.
• An understanding of the challenges facing doctors and medical students, including mental health and workplace pressures would be desirable.

Additional Information

• Occasional UK travel maybe required for donor meetings, events and conferences.
• Occasional evening or weekend work may be required (time off in lieu provided)

Package

• The remuneration package includes:
• Generous pension scheme with 15% employer contributions and 5% employee contributions with salary sacrifice option
• Death in service benefit
• Flexible working arrangements
• 25 days paid holiday in first year, increasing in stages to 30.5 days after four years’ service, plus an additional 3 days paid leave between Christmas and New Year
• Employee assistance programme
• Dental insurance

Application Instructions

To apply, please submit your CV and a cover letter. The cover letter should clearly demonstrate your relevant experience and explain how you meet the personal specification outlined in the job description. Applications that do not include both documents may not be considered.

Interview Process

Shortlisted candidates will be invited to a first-round online interview, scheduled for Wednesday 8th July.  Successful candidates will progress to an in-person second-stage interview.

This role is a fantastic opportunity to join an innovative charity at a time when income is growing and our profile is rising. The Public Fundraising team deliver a wide range of fundraising activities including our special events programme, regular donor programme, community fundraising and 3rd party fundraising.

The new assistant will primarily be supporting our Events Manager to deliver our special events programme. Horatio’s Garden is known for its high quality events which include an annual presence at the RHS Chelsea Flower Show and our annual Tulip Lunch. In December 2026 we will deliver our largest fundraising event to date - a carol concert for 2,000 supporters at St Paul’s Cathedral. The assistant will be critical in supporting the team to deliver these events effectively and efficiently and working with the communications team to produce related event assets, promotional material and newsletter content.

It is a great opportunity to gain experience working on high profile events in a supportive and experienced team.

The Talent Set is delighted to be partnering with Katharine House Hospice to recruit a Community Engagement Manager.

Katharine House Hospice is a special much loved local charity, providing exceptional palliative and end-of-life care to people and families across north Oxfordshire and south Northamptonshire. At the heart of the local community, the hospice relies on the support of individuals, businesses, schools, and volunteers to continue delivering its vital services.

This is an exciting opportunity to join a much-loved charity in a role that truly makes a difference. As Community Engagement Manager leading a high-performing team, you'll be the driving force behind building relationships, growing community support, and inspiring people to get involved with the hospice's mission. If you're a natural connector with a passion for people and purpose, this is a chance to create lasting impact for a cause that matters.

What you’ll be doing:

· Contribute to the overall fundraising strategy as a member of the management team, leading the development and delivery of the community engagement fundraising strategy, including operational plans, budgets and income targets to grow and retain supporters.

· Lead and develop the Community Engagement team, setting priorities, managing performance of a high-performing team and providing support to ensure successful delivery of objectives.

· Oversee community fundraising, corporate partnerships and events programmes, building strong relationships with businesses, schools, community groups, volunteers and supporters to maximise income and engagement.

· Develop and deliver fundraising campaigns, events and initiatives that increase participation and revenue, using performance analysis and ROI assessment to drive continuous improvement.

· Work with Marketing and Communications to create engaging, multi-channel campaigns and fundraising materials that inspire support through compelling stories and content.

· Lead the delivery and optimisation of key fundraising events that have historically over-performed with a loyal supporter base.  

· Champion best practice in CRM use, enhancing supporter journeys, stewardship, retention, and campaign effectiveness through data-driven insights.

· Collaborate across departments to deliver integrated fundraising activities, maximise opportunities such as In-Memory giving, and ensure a consistent, high-quality supporter experience.

About you:

· Fundraising experience across at least two of the following areas: community fundraising, events or corporate partnerships.

· Experience leading and managing teams, supporting performance and development.

· Experience monitoring and reporting on income targets, KPIs, and organisational objectives.

· Proven ability to build, develop, and retain relationships with community groups, local businesses, individual fundraisers, and event participants.

· Strong stakeholder management skills, with experience working effectively with colleagues, senior leaders, and volunteers.

· Experience developing and managing strategies, budgets, and operational plans.

· Successful track record of networking within local communities and leveraging social media to drive engagement.

· Excellent written communication skills, with the ability to create compelling content that inspires supporter action.

· Proficient in CRM management, ensuring accurate data handling, GDPR compliance, and effective supporter stewardship.

· Collaborative approach, with a proven ability to work across teams to achieve shared goals.

· Good understanding of charity governance, legal, financial, and regulatory compliance requirements.

Staff Benefits:

· Generous holiday entitlement starting at 27 days per year, plus bank holidays

· A contributory pension scheme

· Access to a free Employee Assistance Programme and Employee Hotline

· Eligibility for a Blue Light Card (discounts online and on the high street)

· Free onsite parking

· Opportunities for training and development.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Please note, this is a 12 Month Fixed-Term position.

Working closely with the Philanthropy Managers, and the Trust Lead, you will lead the teams to secure, and grow, vital funding from philanthropic and trust sources to support the welfare of dogs and cats across the UK and internationally. The role currently leads a team of 7, which will continue to develop over the coming years.

The postholder will drive forward the Philanthropy & Trusts strategy as well as oversee KPI development and measurement, and budgets for the teams. The role is also responsible for growing the prospect and donor pools for both Philanthropy & Trusts and ensuring that the team’s donor development plans reflect best practice in cultivation, solicitation and stewardship.

The post will work closely with colleagues across the organisation, but in particular with the Head of Philanthropy, Partnerships & Commercial, the Senior Corporate & Commercial Partnerships Manager, the Senior Fundraising Operations Manager and the Special Events & Stewardship Manager, to collaborate on joint projects and ensure contacts are shared to maximise all opportunities.

This is an exciting opportunity to further develop an already successful team and make a real difference to the cause of animal welfare.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.'

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 25th June 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): First Round Interviews: 30th June, 1st, & 2nd July 2026; Second Round Interviews: w/c 6th July 2026

For more information about the role, please download our Recruitment pack.

Do you enjoy connecting with people?

Are you an open and straightforward person?

Are you confident speaking in public?

Would you enjoy being part of the local community and showcasing our care home?... If yes, what are you waiting for, apply now!

This role is perfect for a proactive and compassionate Christian who enjoys connecting with our older residents and is able to engage with local churches & community groups*. 

We appreciate that each resident has their own individual interests, hobbies, and pastimes, and we support our residents to maintain this important part of their lives. They are actively encouraged to lead the lifestyle that they choose.

Koinonia Home is based in Worthing, West Sussex. and offers accommodation to 38 residents including those living with dementia. View our stunning home here.

Our vision is to empower our residents to live fulfilled lives and flourish in later years. Watch here to learn more about how we care: https://youtu.be/Po6md7pq7nI

Have a watch here of "What it means for us, to work in a Christian Care Home like ours": https://youtu.be/uCa1_BtS34w

Responsibilities:

• Engaging with local Churches by sending out regular Newsletters,
• Visiting and presenting to the community and local churches;
• Building relationships with local ministers, pastors, vicars etc.
• Organising and facilitating special events and outings;
• Leading a team of volunteers;
• Creating monthly activities for residents;
• Co-ordinating and facilitating activities for the family members that will be stimulating and creative;
• Engaging with the wider community by organising community coffee mornings, Summer Fayres, open days etc;
• Additional duties when required.

For more information, please take a look at the Job Description and Person Specification. 

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours:

Full-time contract: 36 hours per week, Monday to Friday with the occasional weekend work.

Benefits:

• Training & development
• Career development: Whether you are starting your career or looking to expand your skills.
• Paid DBS checks
• Being part of our friendly and committed staff team
• Ongoing support from management
• Flexible working: various working hours
• Team events
• Pension scheme
• Care Friends referral 
• Medicash
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards
• Birthday rewards

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

Position: Charity Shop Managers
Hours: Full-time, 35 hours a week
Contract(s): Permanent (2 positions available)
Location: Bosden Farm, South Manchester, SK2 5JL & Stockport, Greater Manchester, SK1 1LW
Salary: £25,258 per annum plus excellent benefits
Salary Band and Job Family: Band 1, Auxiliary

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is looking for a passionate and dynamic Shop Manager to lead the daily operations of one of our retail locations. This role is key to supporting our mission of improving the lives of those affected by multiple sclerosis (MS). The Shop Manager will be responsible for driving sales, managing a team of volunteers and staff, maintaining high standards of customer service, and ensuring efficient stock control. The role will also involve working with donors, promoting the MS Society’s work, and supporting fundraising efforts. The ideal candidate will have strong leadership, organisational, and communication skills, alongside a commitment to our charitable goals and the ability to inspire a dedicated team.

Key Responsibilities:

• Oversee all shop operations, including sales, stock management, and visual merchandising.
• Manage a team of volunteers and staff, providing training, guidance, and support.
• Drive sales targets and ensure the shop meets its fundraising goals.
• Ensure exceptional customer service standards are consistently met.
• Organise and coordinate in-store promotions and events.
• Manage donations and stock intake, ensuring the shop remains organised and efficient.
• Adhere to health and safety regulations and ensure the shop operates within budget.

This is a rewarding opportunity for an individual who is passionate about making a difference and eager to contribute to the success of the MS Society’s retail operations.

Closing date for applications: 09:00 on Monday 29th June 2026
N.B. Please confirm in your cover letter which location you’re applying for.

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme 
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

JOB TITLE: Retail Manager

LOCATION: Alderley Edge

DATE WRITTEN: May 2026

ACCOUNTABLE TO: Retail Area Manager

PRIMARY PURPOSE:

To manage an Age UK Cheshire Charity Shop located in the Cheshire area, ensuring efficient and effective management of colleagues, volunteers, premises, sales, and stock to provide a high-quality retail service in relation to agreed performance targets. 

To achieve the maximum potential of funds for Age UK Cheshire by achieving charity retail standards and community engagement.

To ensure all appropriate standards of security and health and safety are met. To organise and manage the day-to-day operations of the store including effective communication with the Head of Retail and reporting of relevant data.

Main Duties:

1. To ensure that the Age UK Cheshire Charity Shop achieves required standards of performance and agreed sales targets:

§  Maximisation of sales through stock rotation, correct pricing, brand awareness and merchandising, to use the full potential of the stock available to you.

§  To gain Gift Aid on eligible donations to Age UK Cheshire to maximise funds for the charity in line with HMRC guidelines. This includes signing up new donors to the scheme and selling stock accordingly.

§  Responsible for managing, training, and developing the Assistant Retail Manager to achieve pre-set objectives.

§  Support, train, and coordinate the work of volunteers in the shop as required.

§  Working with the Assistant Retail Manager to ensure that the shop complies with all the relevant legislation, trading standards and health and safety.

§  Ensuring stock from donors is correctly received and stored within the shop. Working with the Area Retail Manager to make certain of timely collections and suitable deliveries to merchandise appropriately and safely.

§  Administrative systems and working practices to include daily and weekly sales reports, charity log and financial information.

§  Identify stock which can maximise income when sold via e-commerce, auctions, or other sales opportunities.

§  To plan and prioritise special promotions, seasonal adjustments, and sale events.

§  Ensuring professional signage throughout the shop; to be clear and on brand.

§  Engage with the Retail Operations Manager regularly to create a cohesive working relationship with the wider retail team in order to gain support and advice

2. Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition.

3. To work as a member of the wider retail team to ensure that all shops across the region are covered appropriately. Have a flexible approach to days worked and location, to provide support to other colleagues and providing holiday cover for the Assistant Retail Manager.

4. To participate in recruitment, induction, training and deployment of colleagues and volunteers. To work with other organisations when necessary to ensure compliance with all legislation and good practice.

5. To develop and manage “designated volunteers” through appropriate training and development, to ensure that they can take responsibility for the running of the shop in the absence of paid colleagues, including holiday cover if necessary.

6. Implement the highest standards of customer care and service.

7. To maximise income by participating in fundraising and trading opportunities.

8. To take responsibility for the shop to implement shop procedures, as follows: -

§  To act as a key holder at an assigned location

§  To prepare the shop for opening by the correct time

§  To close the shop at the correct time and ensuring the shop is secure before leaving

§  To assist in the acquisition of donations including furniture and to liaise with the Area Retail Manager on collection and delivery procedures

§  To sort, prepare and price stock to in line with charity retail processes.

§  To present stock in the sales area to the agreed standard

§  To recruit, train, organise, supervise, and care for the welfare of colleagues and volunteer helpers

§  To reconcile the cash register, banking and to work to Age UK Cheshire’s financial policies and procedures

§  To complete paperwork as necessary, to include use of information technology on computerised systems

§  To carry out Age UK Cheshire’s policy on Health and Safety of colleagues and customers, including all manual handling policies and procedures for goods and furniture, emergency and accident procedures, trading standard policy, refunds and exchange policy.

9. To use initiative to ensure any issues in the shop are resolved quickly and effectively. To follow the correct reporting procedure to inform the Health & Safety Manager of any problems or concerns.

10. To understand and achieve daily/weekly/monthly/annual targets which will be reviewed regularly with the job holder. To undertake performance related reviews with Assistant Retail Managers as required.

11. To be a role model for Age UK’s mission statement and values and to understand how the role of a Retail Manager complements this.

12. To undertake such duties as may from time to time be reasonably requested by management within the flexible definition of the post.

AGE UK CHESHIRE

RETAIL MANAGER - PERSON SPECIFICATION

Essential Criteria:

- strong communicator with the ability to deliver team messages, deal with customer issues and resolve problems with firmness and fairness.

- ability to understand and interpret financial information in order to manage shop performance outcomes.

- good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.

- the ability to recognise stock potential in order to generate income and the importance of attractive presentation.

- supervisory experience with the ability to motivate, inspire and lead a team.

- IT literate

- ability to travel freely between shops (ideally full driving licence and use of a properly insured vehicle during work hours).

Desirable Criteria:

- basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks to include items that sold under Health & Safety regulations.

- proven retail experience

- experience of working with volunteers.

- general understanding/empathy with the aims of the organisation.

Processing stock deliveries will regularly involve carrying and moving heavy stock.  You will also be on your feet for long periods of time.  On occasions you may be required to work on your own within the shop.

AGE UK CHESHIRE

RETAIL MANAGER - ADDITIONAL INFORMATION

The organisation currently operates 9 charity shops and has ambitious plans to open more charity shops which all help to provide funds for the charity to deliver its services for older people in Cheshire, as well as being a location to promote Age UK Cheshire services.

All Age UK Cheshire shops sell unwanted household and personal goods donated by the public and other commercial companies. The success of the shops is dependent upon achieving a regular adequate supply of donations.  Age UK Cheshire shops have established a reputation for selling good quality items, well presented and at reasonable prices. 

The shop staffing structure is supported by volunteer helpers.  They do not receive any payment other than the reimbursement of their exact travel costs from their home to the shop. 

The shops are all expected to trade profitably. Their function is to provide income to the organisation. Each shop is given a weekly sales target to achieve to produce a targeted net profit once rents and other costs have been deducted.

Each shop has a mixture of staff and volunteers covering a 6- or 7-day working period.  The Retail Manager will be supported by an Assistant Retail Manager working flexibly to provide cover at the shop. At times you might be asked to cover other shops depending on staffing issues, so flexibility is a must. Volunteer support is key to the success of the operation and development of “designated volunteers” who can take responsibility for the shop, during some periods of staff absence. 

Location: Shop Base – Alderley Edge. You may be required to cover other shops on an ad hoc basis.

Hours: 36.25 hours per week, worked over 5 days Monday to Sunday.  Hours are required to be flexible to ensure that the shop is staffed appropriately.  There may be a requirement to travel between shops.  In exceptional circumstances you may be required to work 6 days per week. The role will require working over the Christmas period and potentially all bank holidays.

Salary:  £25452.03 per annum (£13.50 per hour).  Overtime payments can be paid for exceptional circumstances where additional days have been worked.

Pension: Age UK Cheshire has an automatic enrolment workplace pension scheme in place for eligible employees.

Leave: 25 days’ leave per annum (plus Bank Holidays) rising after 5 years’ continuous service by one day per year (pro rata) to a maximum of 30 days’ leave after 10 years.

Contract: All new staff are subject to a three-month probationary period. 4 weeks’ notice is required to terminate employment by either side i.e., the employee or Age UK Cheshire. During the probationary period, one week’s notice is required by either side.

Health Care: All staff will automatically join the Age UK Cheshire’s Health Care Cash Plan and will be entitled to receive healthcare benefits.

Criminal Disclosure:  Basic DBS Check applicable for this post.

Age UK Cheshire is a Mindful Employer and positive actions will be taken to ensure that people will not be excluded from working for Age UK Cheshire because of their age, race, ethnicity, faith, marital status, sexual orientation, gender, physical or mental health.

Registered charity no. 1091608