Care management jobs

We are looking to recruit a dynamic person for the role of Charity Manager, who will develop and shape our charity for the future. You will lead our dedicated team and have overall responsibility for running the Charity.

You will manage the Charity on behalf of the Trustees, co-ordinate a team of seven staff, support volunteers, ensure excellent standards of animal care are maintained and develop our fundraising and community engagement work. You will also be responsible for budgeting, compliance, health and Safety ensuring the charity is safe, welcoming and well run.

You will work on behalf of the Board of Trustees to develop a coherent strategic business plan, reporting regularly on operations and planned objectives.

Key responsibilities

Lead and develop a committed team

Oversee all aspects of site operations and animal welfare

Manage budgets, financial reporting and resources

Develop sustainable fundraising opportunities and income generation, building community partnerships

Ensure compliance with UK legislation and charity governance

Represent the Charity with professionalism and compassion

Shape, develop and lead strategic and business planning

Provide regular detailed strategic reports to the Board of Trustees

What you will bring to the team

Experience managing teams and operations

An understanding of animal welfare and charity regulations

Excellent communication and leadership skills

A calm, resilient and compassionate approach

Benefits

28 days holiday per year (including bank holidays)

Employer pension contribution in line with statutory requirements

If you are ready to make a meaningful difference and lead a charity that puts animals first, we’d love to hear from you. 
Email your CV and a covering letter explaining how you meet our requirements: Closing date: 31st March 2026

Supporter Care Officer

Salary: £28,360 

Hybrid – two days per week in our Letchworth Office

Full time (35 hours a week)

Permanent

Flexible working considered

Are you a people person with a can-do attitude? Do you have some experience of fundraising, or are you looking to start your fundraising career? We have the perfect role for you!
 

Join our friendly team
We are looking for someone with strong communication and relationship building skills, who will enjoy enthusing others to support our cause. Ideally you will have experience in a similar role either within the charity sector or health environment, but for the right person, relevant transferable skills and an enthusiastic approach are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.
 

Our charity
MS Trust is a UK charity which brings together expertise from every angle to help everyone feel more in control of their MS, today and every day. Through trusted information and compassionate support, the training of new MS healthcare professionals, and research rooted in real experience – we're here for every MS. Every day.

The role

The Supporter Care Officer plays a vital role in ensuring our supporters and volunteers feel valued, inspired and motivated to continue their involvement with MS Trust, by delivering exceptional supporter care and stewardship. As a key member of the Events and Community Fundraising Team, you will provide essential support for third-party events and individuals fundraising within their communities, ensuring every supporter receives the guidance and encouragement they need to succeed.
 

What we can offer

· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.

· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.

· Death in Service benefit.

· Enhanced maternity, paternity and adoption pay.

· Sick pay.

· Hybrid working.

· Employee assistance Programme

· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.

· Learning and development policy to develop all staff.

· Cycle to work scheme, Volunteering day and Season ticket loans.

 

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: 6 April 2026 (5pm)

First Interviews: 14 & 15 April 2026

 

Second Interviews: 21 April 2026

 

ROLE PROFILE: Carers Service Manager - Herefordshire Carer Links

Responsible to: Director of Governance and Charitable Services

Responsible for: Operational team operating across Herefordshire

Location: Hybrid Home / Office Based – Fred Bulmer Centre, Hereford (minimum two days in the office)

Salary: £30,000

Hours of Work: Full Time – 37.5 hours per week

Key Purpose / WHY?

The Carers Services Manager will play a vital role in leading a team to assist unpaid carers to connect with their communities and access the support they need within Herefordshire. The role will support the Herefordshire team, who deliver the ‘what matters’ assessment to carers and provide bespoke, person-centered information, advice and guidance to people accessing our services. Support includes but is not limited to; one-to-one support, events and activities, as well as signposting and referring to relevant agencies for additional support helping people on their caring journey. The role will work alongside internal teams and external partners to create community connections, develop an outreach support program, linking people to community resources with a focus on preventing the need for escalation to statutory services.

Key accountabilities & responsibilities

1. Service Leadership and Delivery

· Oversee day to day delivery of our commissioned Information, Advice and Guidance service for unpaid Carers in Herefordshire

· Facilitate the application, review and distribution of small grants to unpaid carers across the region as required

· Monitor service quality and delivery and report monthly Key Performance Indicators and quarterly monitoring reports to Local Authority Commissioners. Ensure reporting demonstrates the scale, impact, and quality of our services.

· Meet with commissioners to review service performance quarterly

· Ensure the service is visible and accessible to carers from all communities

· Support carer self-identification and address barriers to engagement, including those faced by underrepresented groups of carers

· Help raise the profile and recognition of TuVida to assist with recruitment, service-user and partner engagement and financial sustainability by contributing to social media presence and the website

2. Service Development

· Work collaboratively with senior colleagues, identifying opportunities for sustainable growth, and working to execute commercial opportunities, including

supporting and/or leading on tendering,

· Bidding, and negotiating new business as well as business retention strategies and mobilisation of new business.

3. Team Management

· Lead and develop a team to deliver person-centered outcomes for unpaid carers across Herefordshire providing practical support and guidance as required

· Provide exemplary leadership and management for the team, including regular team meetings, 121’s and objective setting, caseload management, performance reviews and promoting professional development and well-being

· Create development plans for team members, identifying training needs and growth opportunities within the team and wider organisation

· Foster a collaborative team environment that promotes knowledge sharing, continuous improvement, and high-performance standards

· Delegate effectively while maintaining oversight of service quality and manager satisfaction

· Oversee recruitment and inductions of new staff

· Manage leave and staff absence

· Act as designated safeguarding lead for the team, maintaining hight standards of safeguarding practice. Support the team through the process of raising safeguards and following up on safeguarding concerns complying with internal and external agencies policies and procedures.

4. Partnership and Stakeholder Engagement

· Ensure the services work collaboratively with partners and community services, manage the delivery of a program of support and services that help improve the wellbeing of carers and which respond to their needs and aspirations.

· Lead on increasing the awareness of TuVida’s services in the county, including development of marketing materials, attending events, stakeholder meetings and increasing recognition of and support available for unpaid carers.

· Build and maintain effective relationships with local authority, health services, and other stakeholders and third sector organisations involved in supporting carers

· Represent the service at multi-agency meetings and network meetings

· Promote awareness of carer rights and needs within the community through talks and training

General

As a carers services manager the post holder will be a key brand ambassador and a custodian of our values and our reputation. The post holder will lead by example in every area of their work and will work in accordance with the organisation’s policies and procedures.

We are an organisation led by our culture and values. Our expectation is that all employees will adhere to behaviors that demonstrate these values in everything they do and all decisions they make. No matter what role an employee holds in the organisation, we expect them to operate with compassion for our clients and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust…always challenging practice or behavior that compromises the reputation or values in any way.

Vision Values

A society where every person who is ill or

disabled and every carer can live well and

enjoy life Pioneering – we will continuously try new approaches and ideas, challenging the status quo. Uncompromising – we will do what we say we are going to do and when we are going to do it. Compassionate – we are committed to enabling people to have choice over their care and support.

Person Specification

Essential Experience Required Desirable Experience Required

· Experience of leading or managing

frontline services.

· Experience of managing staff and/or

volunteers.

· Experience of safeguarding

responsibilities. · A network of contacts within local authorities, the health sector and voluntary sector organisations in Herefordshire. · Experience of working with unpaid carers or people with care/support needs. · Experience of business case development and bid writing/contract tendering. · Experience of managing Health & Safety risks. · Knowledge of the Care Act and carers rights

Essential Skills and Abilities Required Desirable Skills and Abilities Required

· Strong leadership and team building

skills.

· Able to look at the bigger picture and

devise plans and priorities that are clearly

aligned to achieving an agreed strategy.

To also contribute to decision-making

and future strategy development.

· Ability to enact and/or manage change.

· Excellent communication and

relationship building skills, able to

communicate effectively with service

users, external partners, funders and

professionals.

· Ability to work co-operatively and

effectively with colleagues across the

organisation.

· Ability to obtain and provide insight and

analysis to ensure funders fully

understand the value of our services and

that we are meeting contract

requirements with a focus on meeting

targets and demonstrating outcomes.

· Capacity to resolve complex and/or

challenging situations with the ability to

influence actions and appropriately and

positively respond to constructive

criticism or challenge.

· Ability to maintain professional

boundaries, including appropriate levels

of confidentiality and the requirements

of GDPR.

Qualifications Required Other Desirable Criteria

· Good working knowledge of Microsoft Office applications · Ability and willingness to travel as part of the role and wider organisational requirements. · A commitment to continual professional development · Positive attitude toward carers and committed to equality, diversity and inclusion. · Knowledge of using CRM systems. · ILM Level 5 or above

NB: This role profile is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement

This role profile is an outline of the key tasks and responsibilities of the post, and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Charity and its services, as well as the personal development needs of the post holder.

This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Vacancy: Day Care Officer – Age UK Camden Day Care Centres

Are you passionate about supporting older people and making a meaningful difference every day? At Age UK Camden, we believe in kindness, courage, justice and hope, and we are looking for compassionate individuals to join our Day Care Centre teams.

Current Opportunities

Role 1: Day Care Officer (Permanent, Part-Time – Kings Cross)
25 hours per week (5 × 5-hour shifts), Monday–Friday
Salary: £19,240 per annum (pro-rata based on £26,936 for a 35-hour contract including London Weighting)

Role 2: Day Care Officer (Permanent, Part-Time – Hampstead)
25 hours per week (5 × 5-hour shifts), Monday–Friday
Salary: £19,240 per annum (pro-rata based on £26,936 for a 35-hour contract including London Weighting)

Role 3: Day Care Officer (Fixed-Term Maternity Cover, Part-Time – Kings Cross)
15 hours per week (3 × 5-hour shifts), Wednesday–Friday
Salary: £11,544 per annum (pro-rata based on £26,936 for a 35-hour contract including London Weighting)

About the Role

Our Day Care Centres – Great Croft (Kings Cross) and Henderson Court (Hampstead) – support older people with complex needs, including those living with dementia.

As a Day Care Officer you will:

• Support group activities such as arts, music, quizzes and gentle exercise

• Assist with personal care and mobility

• Support clients living with dementia using person-centred approaches

• Help with daily centre activities including serving meals and preparing activity spaces

• Build positive relationships with clients, families and colleagues

About You

We are looking for people who are:

• Friendly, caring and empathetic

• Reliable and flexible team players

• Good communicators who enjoy working with older people

• Patient, calm and supportive

No formal experience is required as full training will be provided.

Staff may occasionally be required to work across both centres, so the ability to travel to Kings Cross and Hampstead is essential.

How to Apply

To apply, please complete the attached application forms.

Please indicate which role(s) you are applying for.

Why Age UK Camden?

• London Living Wage Employer

• Pension scheme with employer contributions

• Blue Light Card discounts

• Health cash plan

• Employee Assistance Programme

• Training and development opportunities

Join our team and help make a real difference to the lives of older people in Camden.

Why Join Us 

At The Care Workers’ Charity, everything we do is focused on supporting care workers across the UK. From providing crisis grants and mental health support to campaigning for a fairer future for care workers, our work makes a real difference to the lives of people who care for others every day. 

This is an exciting time to join the charity as we continue to grow our reach and impact. As Marketing and Events Manager, you will play a central role in helping us tell our story, engage new supporters and deliver events and campaigns that bring people together around our mission. You will have the opportunity to shape new ideas, develop creative campaigns and see the direct impact of your work. 

You will be joining a small, friendly and supportive team where your ideas will be valued and where you will have the opportunity to take real ownership of your work. 

The Role 

We are looking for a creative, organised and motivated Marketing and Events Manager who is passionate about making a difference. This is an exciting opportunity to play a key role in raising awareness of The Care Workers’ Charity and supporting our work to improve the lives of care workers across the UK. 

Reporting to the Chief Executive Officer, you will lead the delivery of the charity’s marketing and events programme, helping to grow engagement, strengthen our profile and support our fundraising activities. You will be responsible for planning and delivering marketing campaigns across a range of channels, including social media, email newsletters and the website, ensuring our communications are clear, engaging and consistent. You will play an important role in telling the story of the charity’s impact and helping more care workers, supporters and partners connect with our work. 

Events will be a central part of the role. You will coordinate and deliver a varied programme of activities including fundraising events, sector conferences, networking opportunities and national campaigns such as Professional Care Workers’ Week. You will be confident managing event logistics, working with venues and suppliers, coordinating speakers and partners, and ensuring events are well organised and professionally delivered. You will enjoy creating engaging and memorable experiences that help supporters feel connected to the charity’s work. 

You will work closely with the fundraising team to support campaigns and partnerships, helping to create engaging opportunities that encourage supporters and organisations to get involved. The role will involve building positive relationships with partners and sponsors and representing the charity at meetings and events across the sector. 

About You 

You will be a confident communicator who enjoys working with people and finding new ways to engage supporters, partners and care workers in the work of the charity. 

You will have experience delivering marketing campaigns and organising events, and you will enjoy bringing ideas to life from concept through to delivery. Whether coordinating a fundraising event, supporting a conference presence or helping to deliver a national campaign, you will be comfortable managing multiple projects and ensuring everything runs smoothly. 

You should be confident using a range of marketing channels including social media, email marketing and websites, and be willing to try new approaches to help raise awareness and grow engagement. You will be organised and detail-focused, able to manage event logistics, coordinate suppliers and venues, and ensure a positive experience for everyone involved. 

You will be a proactive self-starter who can work independently while also being a strong team player. Experience in marketing, events or fundraising is essential, and knowledge of the health and social care sector would be an advantage. 

Above all, you will be enthusiastic about the charity’s mission and motivated to help us increase our reach and impact for care workers across the UK. 

Start Date: ASAP

Responsible To: Head of Supporter Fundraising
Location: Hybrid between Butterfly Conservation’s Head Office and home
Salary: £28,148 - £31,500 depending on experience plus 8% company pension contribution
Duration: Full-time permanent post (37 hours per week)
 
Job Purpose:

• Responsible for the servicing and stewardship of Butterfly Conservation members to ensure we deliver the best possible member experience.
• Responsible for the processing and administration of donations and membership applications/renewals using our CRM database (Microsoft Dynamics 365) ensuring a high level of customer care and excellent retention of all our supporters to maximise potential income.
• Working with colleagues to ensure our members feel valued.

Specific Tasks:

• Act as a reliable first point of contact for Members, handling queries received by email, post and over the telephone efficiently and politely.
• Responsible for maintaining accurate member data within the database (Microsoft Dynamics 365) including accurate servicing and storage of all membership renewals, new joiners, lapsing/ reengagement and donation processing.
• Ensure all data is held and processed in accordance with BC’s Data Protection Policy and individual communication preferences.
• Responsible for ensuring the timely and smooth running of the membership welcome and renewal communications (email and post), liaising with contractors and keeping all letters and emails up to date and relevant.
• Responsible for the process to contact members who’s payments have end (sometimes referred to as lapsed) aiming to reengage and minimise attrition.
• Work with colleague to continue to develop the membership offering across all membership categories – student/young person, family, single, joint, benefactor and life memberships.
• Work closely with the Database Support Officer to ensure all database processes work effectively and accuracy of the data is always maintained. Investigate queries and raise issues where necessary, assuring a satisfactory outcome. Create and maintain guides on database process as appropriate.
• Oversee the preparation and distribution of regular reports on membership numbers to BC’s 32 Branches.
• Liaise with Branches on newsletter distribution – hard copy and email - including proofing content, obtaining print quotes and requesting data extracts to supply directly to our printer / mailing house.
• Build and maintain excellent relationships with relevant branch volunteers, including providing timely responses to queries and requests for additional information. Ensure Branches are kept up to date with all membership recruitment campaigns and changes to subscription rates etc via the quarterly Branch e-newsletter
• Contribute to the creation and distribution of branch emails including welcome and newsletter communications from branches to members.
• Maintain accurate records of total membership numbers (individual and household) through the database. Collate a monthly membership update for the Chief Executive and Director of Fundraising and Comms detailing new and leaving members and working with the Head of Supporter Fundraising to include an explanation of trends and anomalies.
• Assist with the accurate recording of income into the database, following BC processes in areas including cheque and cash handling.
• Work with the Finance Team on monthly reconciliation of income recorded on the CRM with finance software information (ensuring correct allocation of income etc).
• Assist with the preparation of the annual membership audit reconciliation to explain any discrepancies and payment exceptions for all membership categories and income
• Ensure sufficient stock requirements of all membership leaflets, welcome pack contents, membership incentives and any other literature required within allocated budget
• Distribution of membership application forms, promotional codes and resources to staff, Branches and the public as required.

 
General

• Monitor and evaluate key performance indicators and prepare information for the Head of Supporter Fundraising.
• Attend meetings and events as required.
• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Contribute to the development and implementation of BC’s overall Fundraising Strategy.
• Collaborate effectively with key teams across BC.
• Undertake any other reasonable duties as required and commensurate with the grade of post.
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse and inclusive workforce.
• Work in accordance with BC’s policies, procedures, and codes of conduct.
• Actively participate in on-going professional development activities.
• To be an ambassador for and to represent BC in various internal and external activities to ensure high profile recognition is given to Fundraising opportunities

 
Candidates must have the right to work and be resident in the UK.

We reserve the right to close the vacancy early before the advertised closing date and time.

Closing date: Sunday, 15 March 2026 at 23:59.
Interviews will be held on 24 March 2026
 
Butterfly Conservation is looking for a talented and committed Supporter Care professional to lead our membership care function. This is a pivotal role at the heart of the organisation, ensuring our members feel valued, listened to and connected to our mission. You’ll take the lead on membership administration, income recording and developing our membership offering, while championing excellent supporter experiences and strong, efficient processes.
 
You’ll enjoy building relationships with supporters and volunteers by phone and email, taking the time to understand what matters to them and responding with warmth, empathy and professionalism. Alongside you’ll bring accuracy, organisation and a proactive mindset, playing a key role in strengthening member retention and helping Butterfly Conservation grow.
 
REF-226 835

• Location:  West Berkshire
• Annual Salary: £47,710.05 (inflationary uplift effective 1st April 2026)
• Hours per week: Full time (37.5 hours) 
• Required: Full UK driving licence and access to a car/vehicle. Level 5 in Health and Social Care 

Help lead the kind of support that helps people live life their way

At Affinity Trust, we support people with Learning Disabilities, Autism and related support needs to live the kind of lives most of us take for granted - ordinary, full, and led by choice. As an Operations Manager, you will be leading a team that is all about making that happen across our supported living services in West Berkshire.

How will I be effective?

You will show others what good support looks like, helping managers and teams grow their confidence and skills to do their best.

You will build relationships with families and stakeholders so that the people we support can achieve great outcomes in life. 

You will encourage teams to be creative, courageous, and practical in helping people live life their way. 

What will I do as an Operations Manager?

• You will ensure people are in receipt of amazing, safe, and consistent support which is always shaped around them.
• You will lead with heart, setting a clear example and creating a place where everyone feels respected and valued.
• You will bring people together to work in the same direction, making sure the people we support are truly at the centre of everything.
• You will help people have real choice and say in their lives. 
• You will maintain and manage an effective budget. 
• You will be responsible for enhancing and maintaining quality and compliance across all the locations under your management.
• You will be the Registered Manager for your locations and be part of the on-call rota .    This post reports into the Divisional Director. 

What do I need?

• You will have previous experience managing teams (managers) in supported living, ideally supporting adults with Learning Disabilities and Autism.
• You will have a clear understanding of the expectations set by our regulators, the CQC.
• You will need previous experience in managing and maintaining a budget.
• You will need a proven history in driving and maintaining KPIs, compliance, and quality.
• You are confident using tools like Word, Excel, and other everyday IT systems.
• You will need to work flexibly, as required and be prepared to frequently travel across the area.

This role is classed as a Hybrid role and so travel expenses will be calculated deducting your usual commute to the registered location, in this case our Newbury Office. For this role you are required live within 1 hour travel distance of the boundary of West Berkshire and the locations you will be registered to support.

Carers Information and Support Worker  (After Care)  

22.5 hours per week

£17,996.42 per annum (£29,594 pro-rata)

 Carers Together Foundation is an organisation dedicated to improving Carers’ quality of life. We listen to Carers, give them a voice, provide information, practical and emotional support and promote Carers’ rights across the South Tees area.

 We are seeking an ‘After Care’ Information and Support Worker to provide information and support to carers whose caring roles are changing. The postholder will provide practical information and support to bereaved carers in a range of settings. The postholder will also coordinate and facilitate peer support activities for former carers including grief and loss support.

 To succeed in this role, applicants must have:

 ·Knowledge and experience of providing information and practical support to vulnerable people.  

· Experience of working with people who are experiencing issues relating to bereavement/loss.

· Experience of facilitating support groups and peer support activities.  

This role is based between our offices in Park View Medical Clinic, Middlesbrough and The Innovation Centre, Kirkleatham Business Park, Redcar. The postholder must be able to travel between these two sites, and to other locations in the community including the homes of clients.

 Closing date: Monday 6th April 2026 at 5.00pm  

 

Why choose us?

 We have some outstanding benefits to offer you, including:

· 30 days annual leave plus public/bank holidays (pro rata for part-time employees)

· Health and Wellbeing Support: Simplyhealth offering everyday healthcare cover that supports your wellbeing

· Commitment to work/life balance offering flexible working arrangements

· We are a carer friendly employer offering a range of support for working carers

· Free Parking at our premises

Carers Together is committed to being an equal opportunities employer.

An exciting opportunity is available within the Living Well team at Terrence Higgins Trust.

Funded by Fast Track Cities London, as part of a collaboration of HIV organisations, THT will be delivering an ambitious and exciting care coordination project aiming to support patients living with HIV who are struggling to engage with their HIV care and treatment.

The HIV Care Coordinator will be responsible for delivering a package of care and support people living with HIV to identify and overcome barriers to engaging with care. 

We are looking for someone who can successfully build collaborative partnerships with a number of different clinics and voluntary sector organisations as well as encourage and motivate patients to engage in their care. 

The role is for 12 months (part-time, 3 days per week, based on site in HIV clinics in South West London)

About Us

Social Care in Action (SCA Care) provides high-quality Home Care, Live-in Care, Day Care, Extra Care, and Specialist Care services across Hampshire. Our mission is to empower people to live their best lives through compassionate, professional, and personalised support. Everything we do is rooted in our values. The Finance Manager will:

• Put people at the centre of financial decision-making
• Act with integrity, accountability and transparency
• Collaborate across teams to make a real difference
• Aim high, lead by example and drive continuous improvement

About the Role

This is critical role within the organisation, supporting essential services for people and communities. It is a senior operational finance role with responsibility for day-to-day financial management, robust controls, accurate reporting and compliance. You will work closely with the Payroll Manager, our Executive Management Team and Operational Managers  providing trusted financial insight that supports informed decision-making and service delivery.

You will also lead and develop our finance team, ensuring purchase ledger and sales ledger activities are accurate, efficient and well controlled.

About You

We are looking for someone who combines strong technical finance skills with a collaborative, people-centred approach.You will have strong technical finance skills and proven experience in a Finance Manager or Management Accountant role. 

You will also have:

• A professional accounting qualification (ACCA, CIMA, ACA or equivalent), or be willing to work towards one
• Strong financial reporting, analysis and control experience
• Experience preparing audit or statutory accounts
• Experience of implementing and embedding new financial systems
• Excellent attention to detail and high levels of accuracy
• Strong Excel skills and confidence working with financial systems
• The ability to communicate financial information clearly to non-finance colleagues
• The confidence to challenge, escalate risks and maintain high standards of governance

It would be an advantage if you also have

• Experience in health, social care or another regulated environment
• Experience working in the charity or not-for-profit sector

If this sounds like the role for you, please go to our website for more information. To apply you will need to submit a CV and cover letter, explaining in no more than two sides of A4 why you feel this is the right role for you and how you meet the person specification.

We look forward to hearing from you!

Supporter Care & Data Assistant
Charity | London (Hybrid)
£17.46 per hour | 21 hours per week
Temporary – Approx. 2 months | Starting w/c 9th March

We are working with a London-based charity to recruit a Supporter Care & Data Assistant to provide vital support to their Fundraising team during a busy period.

This is a fantastic opportunity for someone who combines excellent supporter care with strong data and CRM skills. You will play an important role in ensuring supporters receive a positive and professional experience, while maintaining accurate and reliable fundraising data.

Role Purpose To provide accurate and timely supporter care, administrative and data support to the Fundraising team. You will help ensure that supporter, grant, appeal and Gift Aid data is correctly recorded and maintained within the CRM and related systems, supporting smooth day-to-day operations and fundraising campaigns.

Key Responsibilities Supporter Care & Administration

• Managing the supporter care phone line and inbox, responding to donations and general enquiries
• Preparing and circulating the monthly phone rota
• Updating supporter records (address changes, opt-outs, Gift Aid status updates and returned mail)
• Drafting and sending ad hoc supporter correspondence, including Direct Debit confirmations and Gift Aid acknowledgements
• Scanning and uploading inbound donation forms and post

CRM & Data Administration

• Reviewing, compiling and uploading historic grant data into the new CRM system (Beacon)
• Processing donation imports into Raiser’s Edge and Beacon
• Running data selections and completing mail merges for thank you letters
• Adding package and appeal codes to monthly spreadsheets
• Ensuring all imports, reports and documentation are accurately saved
• Liaising with partners to verify and update details

Gift Aid & Financial Administration

• Checking and processing Gift Aid documentation from multiple sources
• Uploading documentation to SharePoint
• Processing supplier invoices and preparing them for approval
• Saving weekly bank statements

Appeals & Campaign Support

• Supporting London Marathon communications and volunteer callouts
• Assisting with basic social media and marketing research
• Uploading and downloading data to external fulfilment houses and suppliers
• Supporting campaign set-up and reporting processes

We welcome applications from candidates who can demonstrate:

• Experience delivering excellent supporter or customer care
• Working knowledge of Raiser’s Edge (Importomatic experience desirable)
• Strong data processing and CRM skills
• Excellent written and verbal communication
• Strong numeracy skills and attention to detail
• Experience within a charity or fundraising environment
• Good IT skills, including Excel and Word
• The ability to prioritise, stay organised and remain calm under pressure

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join us at Community Integrated Care and help shape the future of social impact.

We’re looking for a Senior Communications and Marketing Manager to lead the marketing and communications of our specialist Partnerships and Communities function.

In this strategic position, you’ll join a specialist team that designs programmes that transform lives and challenge inequality, collaborating with iconic brands, innovators, and influential public figures. This is a unique opportunity to drive campaigns, projects and partnerships that create societal change.

This is a full-time permanent role with national travel and regular / weekly presence required in our head office in Widnes, so the ideal candidate will be based within an hour’s commute of Widnes.

What is "The Deal" for you?

• Transformative work: You’ll work with our portfolio of exceptional partners, including British Cycling, Rugby Football League, Lawn Tennis Association and RSPB, and high-profile brands and public figures, in a team that have been named ‘Care Innovators Of The Year’.
• Flexibility: Work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments. You can work from home, or from our head office in Widnes, or a flex between the two (there is a requirement to travel to our head office at least once a week).
• Development: We'll work with you to develop your career, in an incredible role where you’ll build skills and experience working with exceptional people and brands.
• Pension and benefits: contributory pension scheme, retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• Best Lives Possible: You'll be working for an award-winning charity that is dedicated to ensuring that people who draw on social care can live the Best Life Possible.

You’ll take ownership of the communications and marketing requirements for our Partnerships and Communities portfolio, ensuring every project has a clear, impactful marketing strategy. From developing inclusive campaigns and activations, to building new relationships, products and partnerships, you’ll be at the heart of promoting our work and growing our influence.

You’ll work in close collaboration with our award-winning Communications and Marketing function to ensure your strategies align with, and complement, our overarching communications strategy, vision and corporate brand. By coordinating with our PR, Social Media, and Marketing teams, you’ll drive consistency and cohesion through the Partnerships and Communities programmes, helping us amplify our message and strengthen our impact.

Key Focus Areas

• Supporting partnership, funding and supporter growth and retention by working with the Partnerships Development Manager to develop partnership strategies and materials (e.g., pitches, proposals, content, impact reporting), and track/evaluate partnership activity to evidence impact and attract new support.
• Commissioning and managing the creation of accessible and effective assets (e.g. presentations, toolkits, social content, video) that are used in the delivery and implementation of a wide variety of programmes and campaigns, across diverse themes. This will involve close collaboration with the Senior Programmes Design Manager and our partners.
• Developing and overseeing integrated marketing and communications plans for the programmes and campaigns – considering objectives, audiences, channels, timelines and KPIs - in close collaboration with Community Integrated Care’s in-house internal and external Marketing and Communications team and operational colleagues, and our partners, to ensure that we reach and empower our target audiences.
• Identifying, delivering and collaborating on profile-raising activations with partners (e.g., events, co-branded campaigns, ambassador activity, PR opportunities) that celebrate the charity, extend reach, and support a more inclusive society, working with Community Integrated Care’s external communications team – including PR and Media, Social Media, Policy & Public Affairs and Design specialists.

Our Ideal candidate:

• Degree-qualified in Marketing, Communications, or related field.
• Proven experience in content creation, media relations, and digital marketing.
• Strong track record in strategy design, project management, and inclusive marketing.
• Skilled in copywriting, data analysis, and creating engaging presentations.
• A creative, detail-focused professional who thrives in a fast-paced environment.
• Passionate about social inclusion, community development, and making a positive impact.

Why join us?

• Be part of a charity that’s changing lives through innovative social impact programmes.
• Work on high-profile campaigns with partners, ambassadors, and influencers.
• Enjoy opportunities for professional growth, coaching, and development.
• Make a tangible difference in communities across England and Scotland.

Ready to lead impactful campaigns and help us create a better world?

Apply today and be part of something extraordinary.

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations. 

As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the North and North East region.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service during a period of maternity leave and you will be reporting to the Helpline and Support Services Manager.

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with most staff spending one day a week in the office and the remainder working from home. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

• To be ‘first point of call’ for people with PSP & CBD and their families living in North and Northeast region including, Greater Manchester, Merseyside, Lancashire, Cumbria, North Yorkshire, Tyne & Wear & Northumberland. Providing people with support and information over the phone and via email.
• To raise awareness of PSP & CBD across all health and social care disciplines in the region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

For more information about this role, please visit our website.

Benefits

• Pension Scheme
• Employment Assistance Programme

The Stuart Low Trust (SLT) is a well-respected and award-winning charity based in Islington supporting people who experience mental health issues and socially isolated.SLT was created to be radically different from other local charities – uniquely accessible, inclusive and community-embedded. We create safe, inclusive and welcoming spaces to build confidence, connection and hope.  You will be joining a small friendly team, where we care about staff wellbeing. 

Founded in memory of Stuart Low, who tragically took his own life aged only 27 when he couldn’t find the right support, SLT has been embedded in Islington’s community since 1997.Today we support over 500 adults per year through social groups -creative arts, nature-based activities, wellbeing workshops and peer support.90% of participants report improved mental health and wellbeing. 

Why Join Us?  
This is an opportunity to play a transformative role in a small but impactful charity. Your work will directly enable adults experiencing isolation to access safe, creative and life-affirming activities. You will help shape the next stage of SLT’s growth — strengthening financial resilience while being rooted in compassion, inclusion and community.  We believe in trusting the expertise of our staff and giving them the freedom to thrive with regular support on hand when needed. 

Why this Role is Different 
You will be stepping into an organisation in a strong position to build on: 

• Multi-year funding security (63% of next year’s income already secured through multi-year grants, 4 months’ free reserves, annual income circa £250k). 
• Trusted funders include City Bridge Foundation, Garfield Weston, Sport England and leading City Livery Companies. 
• Strategic Plan 2024–28 with clear goals. 
• An expert consultant designed fundraising growth roadmap for the exciting opportunities in and around Islington (tech companies, creative industries, City of London including livery companies). 
• Excellent impact measurement systems. 
• A highly experienced Chief Executive with 30 years in the sector. 
• A collaborative and supportive team, who understand fundraising is everyone’s responsibility. 

We are small, respected, financially stable — and ready for our next phase of development.This is a strategic role, but very hands-on. Perfect for someone who thrives in a small charity where you can see the impact of your work every week. 

Who we are seeking 
We are seeking an ambitious and strategic Fundraising Manager. This is a hands-on role for an experienced fundraiser who enjoys writing high-quality grant applications and building strong relationships with supporters. Reporting to the Chief Executive, you will have a primary focus on strengthening our trusts and foundations pipeline, while building on our existing corporate, community and individual giving to diversify income, particularly among local supporters and City-based businesses.  

We are seeking a fundraiser who combines: 

• A strong track record securing trust and foundation income 
• Experience growing income beyond trusts (corporate, community or individual) 
• Excellent storytelling and bid-writing skills 
• Confidence engaging senior stakeholders 
• Emotional intelligence and relationship-building strength 
• Comfort working autonomously in a small team 
• Experience in a mental health organisation or small charity is desirable but not essential.

Summary role description 

Reporting directly to the Chief Executive, you will: 

Lead & Strengthen Trusts and Foundations Income 

• Own and develop a strong pipeline. 
• Write compelling, high-quality applications. 
• Deepen funder relationships to secure renewals and uplifts. 

Diversify Income (Strategic Growth Area) 

• Develop corporate partnerships in Islington, King’s Cross tech, creative industries and the City. 
• Build community and individual giving, especially among affluent local residents. 
• Shape meaningful long-term partnerships, not transactional asks. 

Build Sustainable Systems 

• Strengthen stewardship journeys. 
• Improve unrestricted income streams. 
• Use donor tracking systems and explore AI tools intelligently and ethically. 
• Contribute to fundraising communications and our profile-building. 

What You’ll Gain 

• Real autonomy and ownership 
• 25 days’ annual leave plus bank holidays
• Occupational pension scheme 
• Hybrid and flexible working arrangements
• Access to training and development opportunities 
• Supportive management culture, line-managed by the Chief Executive, who has 30 years' experience in the charity sector 
• Opportunity to shape a three-year diversification journey 
• Direct strategic influence in a respected charity 
• A genuinely collaborative, values-led culture 

Location 
Based at Jean Stokes Community Centre, Islington (5 minutes by bus from King’s Cross) 

Application instructions 
Please note, while we appreciate the value of AI tools, we strongly prefer that applicants prepare their supporting statements with minimal use of AI.This helps us to better understand your authentic voice, skills and motivation for this role.Thank you. 

This post is subject to an Enhanced DBS check and two satisfactory references. 

We are embrace diversity, equality of opportunity and inclusion. We are committed to building a team that represents are variety of backgrounds, perspectives and skills.The more inclusive we are, the more we can achieve. 

Deadline for applications: Sunday, 5th April 2026 at 11.30pm
Interviews: Monday, 20th April 2026 
Estimated Start:June/July 2026