Customer support jobs

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This is an exciting opportunity to join the People Services team within the People and Culture Directorate at Arthritis UK as a People Information Officer. We are looking for a highly organised and customer focused individual to provide an advisory and administrative service to our people. This role is central to delivering an excellent employee and volunteer experience in relation to the employee and volunteer lifecycle.

About the role
You will be part of a team of People Information Officers that play a key role in supporting the people journey with involvement in all aspects of the employee and volunteer lifecycle, handling a wide range of administrative and advisory tasks.

This includes recruitment, onboarding induction, preparing contracts, processing contract changes and administering the leavers process. You will maintain accurate people data, ensure data integrity and confidentiality and act as a trusted first point of contact for managers, employees and volunteers.

About you
We would love to hear from if you:

• Are highly organised with excellent attention to detail.
• Communicate clearly and professionally, both in writing and verbally.
• Enjoy supporting and advising others, delivering exceptional customer service.
• Can work effectively with teams and colleagues across departments to achieve shared goals.
• Handle confidential information with professionalism and discretion.
• Are proactive, adaptable and committed to continuous improvement.
• Have experience in HR administration and a solid understanding of core HR processes.
• Have experience providing HR information, advice and guidance.
• Have worked with and are confident using HR systems and understand the importance of data accuracy.

Location: Loughborough, England (Travel required to all Baca Services locations)

Contract Type: Permanent

Salary: £26,750 per annum

Working Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Start date: June 2026

About Us:

Baca is dedicated to providing support and care to 16 to 18 year old unaccompanied asylum seeking children who are newly arrived in the country, helping them rebuild their strength, dignity, and hope for the future. We work closely with social workers and representatives from other agencies to benefit the young people in our care.

Role Overview:

As a Support Worker, you will be a key worker for several young people in Baca's care, providing high-quality holistic and therapeutic support for their transition to adulthood. You will deliver services in line with Baca’s Theory of Change, ensuring the highest quality outcomes in physical and emotional wellbeing, education, employment, training, social engagement, and personal safety.

Key Responsibilities:

• Support young people using trauma-informed approaches (including PACE and recovery models)
• Promote safety and safeguard young people from exploitation and harm
• Support emotional wellbeing, independence, and life skills development
• Encourage engagement in education, training, and community activities
• Maintain accurate and compliant records
• Work closely with social workers, schools, and partner agencies
• Contribute to a reflective, learning-focused team culture
• Be a role model, offering care and compassion without discrimination.
• Plan and participate in day trips and annual residential weeks.

Requirements:

• Alignment with Baca’s values and mission.
• Ability to respond to change and work as part of a diverse team.
• Self-motivated, proactive, and able to take initiative.
• Knowledge of safeguarding practices and issues faced by unaccompanied asylum-seeking, young people.
• Relevant training or willingness to complete essential training within the first year.
• Experience working with young people, especially in cross-cultural settings.
• Excellent communication, organisational, and ICT skills.
• Driving licence and access to a car.
• Enhanced DBS check required.

Personal Attributes:

• Approachable, reliable, and a strong team worker.
• Supportive, responsible, and personable.
• Flexible and able to work occasional evenings and weekends.

Holidays and benefits:

• 33 days’ holiday a year (pro rata for part-time staff) including bank holidays.
• Pension scheme
• Health & Wellbeing programme
• Free parking
• Casual dress

How to Apply:

If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.

Please note: You must have the right to work in the UK for this role as Baca is not on the Home Office list.

*Please note in regards to location this role, it is peripatetic, therefore you can be based anywhere and travel will be required across London and East of England

Are you a relationship-builder with a passion for making a real difference in local communities? We’re looking for a Church and Community Fundraising Officer to help grow sustainable income and impact across London and East of England.

In this varied and rewarding role, you’ll work closely with Salvation Army churches and centres to strengthen local fundraising through practical support, guidance, and strategic advice. You’ll build strong partnerships with community organisations, local businesses, and key stakeholders, helping to create sustainable networks of support.

You’ll empower others to fundraise with confidence, identify and develop new income opportunities, and use data and insight to improve fundraising performance. You’ll also play a key role in supporting regional and national fundraising campaigns, helping to embed a collaborative, mission-focused fundraising culture across the organisation.

We’re looking for a proactive and relationship-driven fundraiser with strong communication and data skills, experience in community or faith-based settings, and a passion for supporting others to grow sustainable fundraising.

This is a full-time permanent position based at home but will require travel across the region.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here. 

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: Minimum of 35 hours per week

Closing date: 03 June 2026

Interview Date: To be confirmed

Key responsibilities:

1. Main Purpose of the Job

• To ensure the panel reflects AvMA’s values and that where possible the panel is managed in line with our strategic plan.

• To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments.

• The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed.

• Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public.

• Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required.

• Travelling and attending key networking events, including AvMA’s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS)), keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel.

• Working with the conference department to identify relevant topics for panel meetings and conference events.

• To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants.

• To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate.

• To pursue AvMA’s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible.

• To liaise with AvMA’s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base.

• To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme.

• To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA’s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme.

• Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected.

• Ensuring AvMA panel template letters and documents are updated

• From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel.

• To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA’s Panel procedures is met.

• To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing.

• To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators.

• To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work.

• To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors.

• Any other duties associated with the role.

2. Skills and Experience

Administration of the AvMA Panel

The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required.

AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities.

Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful.

Assessment of new applications, interviews and dealing with correspondence

The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications.

The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role.The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way.

The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role. 

Reaccreditations

Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team.

AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards. 

AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum.It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house.

Other AvMA Panel assessments

In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms.

Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member.  The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application. 

There are about 5 applications for changes of firm rising to a maximum of 10 per annum. 

Interim Reviews

From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement.In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later.The Panel Accreditation Manager is responsible for following up that review and examining progress made.The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified.If they have not, they risk losing their AvMA panel status entirely. 

There are about 3 interim reviews per annum, currently not exceeding 6. 

3. Other

• To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.

• To undertake other duties commensurate with the post as may be required.

• Deputise for the Head of Events when necessary 

Carers’ Resource is delighted to be able to advertise a new role to support carers and those they care for. We are seeking:

Marketing & Communications Officer

Hours: 18 hours per week

Salary: £13,621 for 18 hours and up to £28,000 (Full Time Equivalent)

Location: Bradford, Harrogate, or Craven office with some hybrid working
 

The Role:

We are looking for a creative and motivated Marketing & Communications Officer with at least three years’ experience in digital marketing and communications to help raise awareness of Carers’ Resource, promote our services and strengthen engagement with carers, supporters, partners and the wider community.

This is an exciting opportunity for someone who is passionate about making a positive difference to people’s lives. The successful candidate will play an important role in supporting campaigns, creating engaging content and helping to ensure unpaid carers know where and how to access support.

Working closely with the CEO and colleagues across the organisation, you will help deliver effective marketing and communications activity that reflects the values, voice and impact of Carers’ Resource.

Key Responsibilities

• Develop and deliver engaging marketing and communications activity across digital and print channels.
• Manage and update website content to ensure information is accurate, accessible and engaging.
• Create high-quality content for social media, campaigns, press releases and promotional materials.
• Support the promotion of services, events, fundraising activities and campaigns.
• Help increase awareness and understanding of unpaid carers and the support available through Carers’ Resource.
• Manage and grow social media channels, monitoring engagement and performance.
• Support internal communications and staff engagement activities.
• Produce marketing materials including leaflets, posters, presentations and impact stories.
• Gather and share case studies, testimonials and stories demonstrating the charity’s impact.
• Monitor marketing performance and provide reports on communications activity and engagement.
• Ensure all communications are consistent with organisational branding and values.
• Support the development and maintenance of the organisation’s brand identity and reputation.
• Assist with campaigns to recruit volunteers, supporters and trustees where required.

Person Specification:

Essential

• At least 3 years experience in a marketing/ communications role including creating digital content and campaigns.
• Excellent written and verbal communication skills.
• Experience managing social media platforms and creating engaging content.
• Strong IT and digital skills including website content management systems and Microsoft Office.
• Ability to write for a range of audiences and communication channels.
• Experience producing marketing materials and promotional content.
• Good organisational skills with the ability to manage multiple priorities and meet deadlines.
• Creative, proactive and able to work independently.
• Strong attention to detail.
• Commitment to the values and aims of Carers’ Resource.

Desirable

• Experience working in the charity, health or social care sector.
• Knowledge of digital marketing tools, analytics and email marketing platforms.
• Graphic design or video editing skills.
• Experience working with media and public relations.
• Understanding of issues affecting unpaid carers and vulnerable communities.

Personal Attributes

• Compassionate and people-focused
• Team Player who collaborates with colleagues
• Enthusiastic and creative
• Collaborative and supportive
• Flexible and adaptable
• Professional and approachable

What We Offer

• Flexible and hybrid working opportunities
• Supportive and friendly working environment
• Training and professional development opportunities
• Generous annual leave entitlement
• Pension scheme
• Opportunity to make a meaningful difference to unpaid carers and local communities

Equality, Diversity & Inclusion

Carers’ Resource is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating a workplace where everyone feels valued, respected and supported.

Closing date for applications: Monday 15th June 2026

Please submit a covering letter with your CV explaining your fit to the role.

Role Overview:
The Talent Set are delighted to partner with their client on a fantastic Supporter Care Officer role. This pivotal position involves providing exceptional support to supporters through various communication channels, ensuring they feel valued and engaged while managing data accurately to support organisational goals.

Key Responsibilities:

• Serve as the first point of contact for supporters via phone, email, social media, and face-to-face interactions, addressing enquiries, requests, feedback, and complaints.
• Manage and update supporter records accurately within the fundraising database, ensuring all interactions are logged correctly.
• Process supporter requests such as direct debits, address changes, and donations efficiently and with attention to detail.
• Support outbound supporter engagement activities, including thank-you calls and follow-up communications.
• Collaborate with internal teams and overseas offices on supporter issues, sharing feedback to enhance supporter experience.
• Assist with data processing including generating reports, tracking donations, and ensuring timely processing of payments and invoices.
• Proactively seek process improvements and contribute to the organisation’s supporter engagement strategies.
• Uphold data protection regulations and maintain accurate supporter records in line with organisational policies.

Person Specification:

• Demonstrated experience in supporter or customer care roles, handling high volumes of routine enquiries with professionalism and empathy.
• Strong administrative skills, including managing and maintaining databases, preferably using Care or similar CRM systems.
• Excellent organisational abilities with attention to detail and capacity to prioritise tasks effectively.
• Clear communication skills, adaptable to diverse audiences and communication channels.
• Experience in data entry and processing financial transactions such as direct debits.
• Ability to work independently and as part of a team in a busy environment.
• Understanding of safeguarding principles and data protection regulations.
• Solution-focused approach with an openness to learning and process development.

What’s on Offer:

• Salary: £113.64 per day + £17.05 daily holiday
• Location: Hybrid – 1 day a week in Central London
• Contract: Initial 2 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Role Details & Staff Benefits 

Salary: £48,804 per annum 

Duration: Fixed-term term until 31st January 2027 

Hours: Full time 

Location: Hybrid – NASP have an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home, depending on agreed hours. There may also be additional occasional travel required for staff days and other events. 

NASP offer a range of core benefits for staff on payroll, including:   

• 30 days paid annual leave per annum, plus Bank Holidays   

• An additional day of paid leave per year on your birthday  

• Opportunities for Volunteering & CPD days each year  

• Opportunity to request flexible working arrangements, including compressed hours  

• Contribution to annual eye test, eyeglass purchase, and flu vaccination  

• Access to discounts across the Southbank Centre site; including free/discounted reciprocal access to participating galleries & museums in London & the UK. 

Applications are welcomed from applicants who wish to apply for a position based on a flexible working arrangement. Should a candidate be successful after the interview stage, any reasonable requests will be reviewed and be sought to be accommodated within the needs of the role. All appointments are subject to proof of right to work in the UK, references and a 3-month probationary period. 

Purpose of This Role: 

This role sits within NASP’s Communications Team. You will play a key role in developing and delivering NASP’s communications strategy, which aims to spread the word about social prescribing among health and voluntary sector professionals and equip them with the training and resources they need.

You will lead on NASP’s digital communications – including through hands-on management of the NASP website and oversight of social media. You will also manage media, campaigns and events and ensure that the content NASP delivers is to a high standard. 

This is an operational role within a small charity, where the postholder will be expected to balance leadership with direct delivery and work flexibly. The role reports to the Director of Communications and manages the Digital Communications Officer and the Communications Lead: Media and Events. 

Person Specification: 

Experience & Knowledge: 

Essential  

• Experience of writing for and managing websites - including expertise in analytics, user journeys and SEO - and digital communications

• Understanding of the importance of ensuring brand consistency  

• Experience of using CRMs and data effectively as part of an integrated communications offer  

• Knowledge of social prescribing within the NHS and/or voluntary sector 

• Understanding of the media landscape and working with the media, including health sector media 

Desirable 

• Experience of reviewing/re-launching websites 

• Experience of using Microsoft Dynamics and/or Umbraco. 

Skills and attributes 

Essential 

• Ability to plan, coordinate and report on a wide range of communications aimed at different audiences   

• Ability to manage digital campaigns aimed at different audiences, including through the use of paid marketing  

• Ability to write and edit materials for different channels to achieve results (including web copy, e-comms, briefings, marketing materials, letters)  

• Ability to manage staff effectively, supporting their wellbeing and development   

• Ability to balance leadership with hands-on delivery 

• Ability to support teams and partners on communications strategies and to manage a wide range of relationships   

• Ability to be adaptable within a small organisation with limited resources, responding quickly and flexibly to changing circumstances and competing priorities

• Ability to understand complex information and find pragmatic solutions to challenges 

• Ability to build good relationships and be diplomatic while ensuring projects are delivered to a high standard 

• Affinity with NASP’s Values as defined in the NASP Strategic Plan 

Responsibilities: 

Strategy and Brand 

• Working with Director of Communications to develop and implement the NASP communications strategy  

• Commissioning and project managing films, graphics and other assets to support NASP strategic priorities and partners  

• Leading on analytics and reporting on KPIs  

• Developing communications resources and marketing packs for internal and external use  

• Ensuring all communications across programme teams are strategic and adhere to the NASP brand  

• Training and advising staff across NASP on communications (including writing for website, branding, marketing)  

• Identifying opportunities to form partnerships with other organisations, and working with partners on joint programmes and campaigns  

 Digital 

• Managing and developing the NASP website, and supporting the Digital Communications Officer to maximise the impact of social media channels and newsletter (including maximising SEO and effective use of Google Ad Words and advertising)  

• Planning, editing and writing content for multiple channels (including website, newsletters, and resources for programmes and partners)  

Campaigns 

• Coordinating campaigns aimed at health sector, voluntary sector and public audiences, leading NASP’s communications with the aim of inspiring individuals and organisations in the UK and across the world. 

Events 

• Leading on the promotion and delivery of NASP events, working with the Communications Lead: Media and Events and the Digital Communications Officer 

Memberships and CRM 

• Working with colleagues to develop NASP’s membership offers for health professionals and voluntary sector professionals, including by ensuring integration with the CRM and smooth user journeys   

• Working with the Operations Team to develop the CRM and improve integration with the website  

Management 

• Line-managing the Digital Communications Officer and Communications Lead: Media and Events  

Reporting To: Director of Communications  

Castlehaven Community Association is looking for an organised and proactive Project Coordinator to support the delivery of our popular Ageactivity 60+ programme [AA60+] for older people over the age of 60.

The role will focus on promoting the physical & mental wellbeing & challenge loneliness & isolation in older adults in the local Community. Supporting the Project Manager with service delivery, adminstrative record keeping, volunteeer management, feedback and evaulations and ensuring the smooth running of the AA60+ Project.

Colchester, Essex

Outreach Support Worker – Empower People to Live Independently and Thrive

Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you.

We’re looking for an Outreach Support Worker to join our team, supporting vulnerable individuals across the Braintree and Uttlesford area of Essex. You’ll be helping people overcome challenges related to mental health, physical health, and employment—so a full UK driving licence and access to your own car is essential.

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

What makes this role special

Please note, this isn’t a care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate.

You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact.

Could it be you?

We’re looking for someone who:

• Has experience (professional or voluntary) in a supportive role
• Has worked with individuals facing mental health, health-related, or employment challenges
• Understands housing support needs and welfare benefits
• Can provide pre-tenancy advice and ongoing tenancy support
• Communicates clearly and solves problems with confidence
• Holds a valid UK driving licence and has access to a vehicle
• Is happy to undergo an Enhanced DBS check 

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive

PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer.

Closing date: 11th June 2026 at midnight.

Interviews will be held in person on the 18th June at our Pitsea or Colchester Octagon office. 

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.  They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

• Lead on rent accounts and be the point of contact for tenants for queries
• Maximise income recovery through intervention
• Follow landlord approved escalation processes and procedures
• Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

• Knowledge of income management and relevant housing legislation
• Understanding of welfare benefits and use of financial records and IT systems
• Strong customer service and working well in a team environment
• Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

At Age UK Kensington & Chelsea, we believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.

Age UK Kensington and Chelsea’s Memory service provides support for people living with mild to moderate dementia, focusing on living well, providing relevant information on diagnosis and engaging in activities such as memory work.

The service is delivered through a range of channels, including face to face, home visits, telephone and email, through Maintenance Cognitive Stimulation Therapy Groups across the Royal Borough of Kensington and Chelsea.

As well as responding to enquiries and carrying a caseload, the role focusses on continuous improvement of the service by implementing best practices and contributing to the development of more effective procedures to enhance service delivery and client outcomes.

We are recruiting part time - 2 days per week - come and join our fantastic team!

We will be interviewing on a rolling basis, so please don't wait to apply!

Due to the number of applicants we may not be able to respond to all unsuccessful candidates.

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.  They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

• Lead on rent accounts and be the point of contact for tenants for queries
• Maximise income recovery through intervention
• Follow landlord approved escalation processes and procedures
• Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

• Knowledge of income management and relevant housing legislation
• Understanding of welfare benefits and use of financial records and IT systems
• Strong customer service and working well in a team environment
• Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

We are seeking a self-motivated Member Support and Administrative Assistant to play a key role in our friendly team. The successful candidate will liaise with colleagues across the organisation focused on membership, communications, marketing and delivery, and as a result get invaluable insight into these functions. Once established in post the successful candidate will also benefit from our nine-day fortnight working pattern (providing a long weekend twice a month).

Background Information

PSHE (personal, social, health and economic) education is the school curriculum subject that prepares pupils for life and work.  PSHE lessons cover some of the most pressing issues facing young people today including mental and physical health, relationships, staying safe online, economic wellbeing, careers and the importance of equality and diversity.

The PSHE Association is the national body for the subject. A charity and membership organisation, the Association supports a national network of over 50,000 teachers and schools with resources, training and guidance. We work nationally to raise PSHE standards for all children and raise its status on the curriculum. This includes working in partnership with a range of leading charities, government bodies, corporates and other partners. This is an exciting time for us and we are expanding our services to meet growing demand.

Role description

The applicant will be expected to take on a variety of responsibilities associated with supporting our national membership of PSHE education teachers and other professionals. This will include fielding phone and emailed member queries in a timely and friendly fashion and logging queries and activities on our membership database. The role will also include supporting the organisation and administration of the office, including processing memberships and payments, and maintaining and updating our database of contacts, supporting online training event bookings and logistics as well as supporting the team as required.

Please see below for a full Job Description and Person Specification

Terms of Reference

The post is offered on a full time basis, on a permanent contract with a six-month probationary period. The salary will be £28,500.

At the PSHE Association, we believe in a healthy work-life balance. That is why we offer a nine-day fortnight working pattern, giving our team every other Friday off (in other words a long weekend twice a month). We believe this gives employees more time to recharge and more time for what matters to them. This shorter working week benefit (equivalent to 32 hours per week on full pay) kicks in once employees have successfully completed three months of their probationary period, with a standard 35-hour working week in place up until that point. 

Our offices are based in central London, close to Russell Square, and this is where the role will be primarily based alongside some days of the week working from home.

How to apply

To apply please send a CV and covering letter using Charity Job by Monday 8th June at 9AM.

Shortlisted candidates will be invited to attend an online interview on Monday 15th June with the possibility of a second interview on Thursday 18th June in our London offices.

The cover letter is an important part of the process, and we will not consider any applications without a cover letter attached. This letter should provide an overview and personal reflections about why you meet the criteria and how your skills and experience are applicable. We therefore request that no AI tools are used in its composition.

Location: Home-based (expectation of attendance at London office once a month) or hybrid working at London office (expectation of attendance of eight days in the London office per month); some travel across England may be required.

Help create safe, supportive spaces for people affected by someone else’s gambling, and play a key role in shaping an inclusive support service that reaches those who may otherwise struggle to access help.

If you offer experience of facilitating support groups or peer support spaces, particularly for people facing complex personal, social or health-related challenges, this is an exciting opportunity to join GamCare’s Affected Others Programme and help prevent and reduce gambling-related harm experienced by individuals affected by another person’s gambling.

The Role

As Service Officer for the Affected Others Programme, you’ll deliver online support spaces for people affected by someone else’s gambling, helping them feel heard, understood and able to access the right support. You’ll facilitate safe, non-clinical group sessions, carry out wellbeing and support needs assessments, identify and escalate any safeguarding or risk concerns, and help people connect with appropriate internal or external services where needed. The work will focus particularly on reaching groups who may face additional barriers to support, including men, young adults, neurodiverse people, LGBTQIA+ communities and people from ethnic minority backgrounds.

Alongside direct delivery, you’ll help shape and improve the service itself. Working closely with colleagues and people with lived experience, you’ll adapt content, develop accessible support journeys for users of the service, monitor participation and feedback, and use those insights to strengthen engagement and impact.

About You

You’ll bring experience of facilitating and shaping support spaces for specific groups, with the confidence to adapt resources and approaches according to the needs of the people taking part. Strong communication, organisation and project administration skills will be important, as you’ll be planning groups, managing logistics, keeping accurate records, monitoring engagement and working collaboratively with colleagues across GamCare. Experience of safeguarding principles is essential, particularly in relation to support services, peer support and co-production.

The role would suit someone who can deliver multiple support groups for diverse audiences, listen carefully to feedback and turn insight into practical service improvements. You’ll also need an understanding of health inequalities, including how they can affect people’s confidence, health literacy and the ability to seek help or advocate for themselves. A formal qualification is not essential, although training or experience in areas such as mental health, addictions, public health, health and social care, counselling, social work or peer support would be valuable.

About GamCare

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, and create awareness about safer gambling and treatment.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

For further details and to apply please click the apply button.

The closing date for applications is Friday 5th June 2026.

Interviews will take place online via video conference – week commencing 29th June 2026.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.