Operations management jobs

We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington.

£36,000.00 per annum, working 35 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Rent Collection and Arrears Management

• Manage rent and service charge accounts across a defined patch, ensuring payments are.

Housing Benefit, Universal Credit and Income Stability

• Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.

Court and Legal Process Support

• Prepare documentation and evidence for legal action in relation to rent arrears

Cross-Team Working and Communication

• Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.

Record-Keeping, Compliance and Quality

• Maintain accurate, timely and auditable records for all income-related activity on the housing management system.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Income Manager and Income Team
• Housing Operations Teams

About you:

• Fair-minded and approachable, with the ability to build constructive working relationships with tenants

Skills and Abilities

• Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
• Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.

What you'll bring:

Essential:

• Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.

Desirable:

• Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are looking for a passionate, dog welfare and training literate, manager to energise, inspire and lead Chilterns Dog Rescue Society into the future

CDRS is a successful and established dog rehoming charity working from our ‘state of the art’ Rescue Centre near Wendover, Bucks.

Our passionate staff, volunteers and members are striving to make life better for our dogs using their kindness and expertise.

This is an exciting opportunity to drive the charity forwards and shape it for the future

Will you join us and make life better for dogs?

Job Title: Head of Dog Rehoming Charity

Reports to: Board of Trustees

Location: Bromley Heights Rescue Centre HP23 6LD

Salary: £35-40k

Hours: 40 per week on an agreed rota (includes weekends and bank holidays)

Contract type: Permanent, full-time

Responsibilities

Be responsible for all aspects of the Charity - dogs, people, facilities ,compliance and finances

Manage the charity and the skilled staff within it

Optimise the rescue of dogs and maintain the high quality of care currently in place

Drive the marketing, brand awareness and fundraising of the charity

Actively promote high standards of care with the staff and volunteers

Support and co-ordinate the volunteers, foster carers and members

About the team

We have an experienced team of 13 staff in place across the Charity. They are passionate about caring for the dogs and finding suitable loving homes for them in the next stage of their lives.

What we’re looking for

Essential

· A self starter with a  passion for improving the lives of the dogs in our care

· Proven senior leadership experience in a charity, animal welfare, or similar organisation.

· Strong understanding of animal welfare principles and UK legislation affecting rehoming charities.

· Demonstrated ability in strategic planning, team leadership, and financial oversight.

· Successful track record in fundraising, stakeholder engagement, and partnership building.

· Excellent communication, people management, empathy, and decision-making skills.

· Good listening skills and openness to staff proposals, suggestions. Utilisation of existing staff experience and qualifications

· Experience working directly in rescue, veterinary, or kennels environments.

· Knowledge of health and Safety and employment law

Desirable

· Knowledge of marketing, PR, and community engagement strategies.

· Qualification in charity management, business administration, or animal welfare.

What we offer

28 days holiday per year including bank holidays

Pension scheme

Lovely working environment in the Chiltern Hills at our modern rescue centre

A fulfilling and fun role rescuing dogs and giving them a better life

Interested? Here’s how to apply:

Application closing date: 21st June 2026

Interview date: 28th June 2026

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:

anonymised application form and cover letter
In-person interview at the centre
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation – where we welcome diversity of thought, value individuals’ experience and can reach and partner all areas of society – is crucial if we’re to help more dogs. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There’s a place for everyone at CDRS and we encourage applications from talented people across all communities.

CDRS is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role

We are seeking a dynamic, strategic, and highly organised individual with either registered healthcare status or an experienced commissioner of healthcare services and a passion for supporting people with long-term health conditions like ME.

As Clinical Lead, you will play a pivotal role in the delivery and development of our Healthcare Services. As our CQC Registered Manager, you will play a critical role in supporting the team and assuring effective and safe services for people with ME of all ages and their families.

Reporting to the Director of Operations, you will also play a pivotal role in developing our services, drive performance and optimise processes, and enhance service delivery to take action with impact to better support individuals living with ME.

Job Purpose   

Working closely with the Director of Operations, the Clinical Lead will play a pivotal role in leading and developing Action for ME’s clinical Healthcare Services, ensuring the highest standards of clinical care for individuals affected by Myalgic Encephalomyelitis (ME). The postholder will be responsible for clinical oversight, service development, and leadership, working collaboratively with multidisciplinary teams to enhance outcomes for children and adults with ME and will be the CQC Registered Manager for the service.  

At present, Healthcare Services is a small team with two physiotherapists and one doctor (specialist GP), with plans to recruit more.

We are keen to develop and expand our services, building on the small amount of spot purchasing from local commissioning boards and exploring a diagnosing and prescribing offer. We are also keen to explore the potential of increasing the range of disciplines offered within the team. You will play a key role in contributing to, and delivering, the strategy for our Healthcare Services.  

Key Responsibilities  

• Provide clinical support and expertise to Action for ME's Healthcare Services, ensuring evidence-based, person-centred care.  
• Act as Registered Manager for CQC (Care Quality Commission) purposes and ensure that the service meets all required standards.   
• Lead the development and implementation of clinical policies, protocols, and best practices in line with national guidelines and regulatory requirements.  
• Supervise and support healthcare professionals within the service, offering guidance, mentorship, and training.  
• Collaborate with external stakeholders, including NHS services, researchers, and others, to enhance healthcare provision for people with ME.  
• Ensure the service complies with regulatory and safeguarding standards, including CQC requirements where applicable.  
• Monitor and evaluate service delivery, using data-driven insights to improve clinical outcomes and patient experience.  
• Provide expert advice on complex cases, supporting the team with clinical decision-making.  
• Designated Safeguarding Officer for Healthcare Services.   
• Represent Action for ME at external forums, conferences, and policy discussions.   

Person specification
All criteria noted below are essential requirements of the role.

Qualifications

• A registered healthcare professional (e.g., doctor, nurse, physiotherapist, or occupational therapist) with active professional registration (GMC, NMC, HCPC or equivalent) OR an experienced commissioner of healthcare services with experience of quality assurance, safeguarding and compliance. 

Experience and Knowledge

• Extensive clinical experience in chronic illness management OR sound understanding of clinical practice, ideally with expertise in ME or related conditions and a clear understanding of the challenges faced by people with ME.  
• An understanding of Care Quality Commission regulatory requirements.
• Proven leadership experience in a healthcare setting, including team management and service development.  
• Strong understanding of evidence-based practice and clinical governance.  
• A sound understanding and experience of safeguarding children/young people and vulnerable adults.
• Experience in training and mentoring healthcare professionals.  
• Knowledge of NHS structures and commissioning processes.  
• An understanding of working within the third sector or charitable organisations.

Skills and Behaviours

• Excellent communication and interpersonal skills, with the ability to engage effectively with patients, carers, and healthcare professionals.  
• Ability to work independently and collaboratively within a multidisciplinary environment.
• Proficient with Microsoft Office (including Word, Excel, Outlook, Teams) and the ability to quickly learn relevant bespoke software systems.

Attitudes

• Commitment to patient-centred care and advocacy for people with ME.  

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as Centre Leader at our IntoUniversity centre in Kennington. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting  IntoUniversity’s targets for delivery.

A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.

The role at a glance

Contract: Full-time, permanent

Application deadline - 9am Monday 8th June 2026

Interview day (in-person) - Monday 15th June 2026

Start date: As soon as possible, to be agreed with the successful candidate

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

(Some additional weekend & unsocial hours will be required)

Centre Leaders are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres

Location

IntoUniversity Kennington

The role requires intermittent travel in your region (usually within the day). Periodic travel out of the area is also required e.g. to London, this may include occasional overnight stays. 

Salary

£39,100 per annum (inclusive of £2,700 London contribution)

Annual leave

33 days (inc bank & public holidays) (pro rata for part-time staff) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)

• Year round ‘early finish’ Fridays at 4.30pm

• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year 

• Employee Assistance Programme including access to wellbeing and legal support 

• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments

• Interest-free new starter loans of up to £1,000

• Cycle to Work Scheme and Travelcard Loan Scheme

• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances

• Staff in FOCUS – rewards, competitions and prizes across the year

Salary: £30,139.86 per annum. We are an accredited member of the Living Wage Foundation.

Location: Unseen’s head office in Bristol (Hybrid approach with some working from home days. This role will require you to attend the office on an ad hoc basis and a degree of flexibility will be required.)

Contract type: Permanent, full-time – 37.5 hours per week (Monday-Friday).

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.

Purpose of the role:

The Senior Policy & Partnerships Officer will deliver policy and research projects and facilitate lived experience voice into Unseen’s policy, research and practice. You will work closely with the Head of Policy & Research, the Survivor Involvement Coordinator and Unseen’s Survivor Consultants and be responsible for the Survivor Consultant groups.

You will also support the Head of Policy & Research in the coordination of the Southwest Anti-Slavery Partnership. Unseen facilitates the Avon & Somerset Anti-Slavery Partnership board, the Regional Anti-Slavery Partnership board and Bristol Modern Slavery Operational Partnership. We support the chairs of other force area partnerships in the region and act as a point of contact in the Southwest, driving forward responses to modern slavery in the region and providing advice and guidance to partners to improve their practice.

You will work closely with Unseen’s Policy & Research team and have regular interactions with staff across Unseen’s wider teams including Business Services, Helpline Services, Support Services, Fundraising, Communications, and Operations.

To apply:

• Please complete the application form on our website. This includes a personal statement of 500 words outlining your suitability for the role, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is midnight on 31st May.

Interviews will likely be held around the week of 8th June.

We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.

Any questions, please contact jobs @ unseenuk. org​

The Big Chalk Partnership is made up of more than 150 organisations with a common vision of creating nature-rich chalk and limestone landscapes that benefit all of us.

The Protected Landscapes Partnership and Defra are supporting our Partnership to catalyse progress towards the UK’s nature commitments across these special landscapes through the multi-million pound Big Chalk Nature Recovery Fund. The Nature Recovery Fund Officer will administer and develop the systems and processes underpinning our grant-making.

The Big Chalk programme is hosted by the National Landscapes Association, which represents the UK’s National Landscapes (Areas of Outstanding Natural Beauty). The Association is a charity and non-profit membership organisation. The team advocates, communicates and fosters collaborative action which supports National Landscapes to be as effective as possible, championing their interests with governments and delivering national projects.

We welcome applicants from a broad range of backgrounds – the most important thing is that you are motivated to work collaboratively with Big Chalk’s partners to benefit nature to the greatest extent possible, helping ensure our grant-making is both effective and compliant.

With significant experience of administering and developing grant making systems, processes and ways of working in the environmental or social sectors, you’ll bring a collaborative mindset and be skilled at building positive relationships with new colleagues, our partners and funders.

You’ll have applied experience of working with partners across the grant-making lifecycle and using grant management software to enable related operations. You’ll possess strong organisational and data management skills and be able to develop and communicate insights.

If this sounds like the opportunity for you, then we’d love to hear from you. 

You will provide clinical direction and maintain oversight of elop’s counselling services, bringing understanding and experience of delivering trauma-informed approaches to support the emotional health and psychological wellbeing of LGBTQ+ people.

You will oversee and contribute to clinical operational responsibilities, service coordination and delivery, ensuring a professional, safe, smooth running, efficient and well managed service is maintained.   You will work alongside the senior leadership team across both strategic and clinical operational levels ensuring lead responsibilities for our counselling teams and services. Working collaboratively with the senior leadership team, implementing clinical delivery decisions, ensuring the counselling service effectively maintains ethical and professional standards of practice and communication across key staff, other agencies and service users. 

You will proactively contribute to building a robust and compelling evidence base that continues to demonstrate impact, improved wellbeing, and increased resilience, and have a key role in monitoring, evaluation, and supporting the wider counselling team with reporting and using data to drive operations, and evidence-based best practice. 

Your role will also include overseeing referrals and allocation of clients; undertaking client assessments; providing role-management, and clinical support and supervision to trainee and sessional counsellors; line-management of key service personnel; some clinical support work with more complex or acute needs clients; recruiting, inducting and training key staff and volunteers; and liaising with the clinical supervision team. 

Full Time: 37 hours per week

There will be one regular evening/ week, and occasional other evening and weekend working required. 

Salary: £34,000 inclusive London Weighting

Closing deadline for submission of application: 10.00am Monday 1 June 2026

Initial Interviews: taking place Wednesday 10 June between 9.00am – 3.00pm

N.B. at this current time all elop services are operating via a mix of in-person and remotely via online platforms, whilst we await completion of building works and relocation to new premises.

Grow is a youth development charity working with 16-24 year olds facing significant challenges in Sheffield. Many young people we work with experience mental health difficulties that have resulted in social isolation and a lack of engagement in work or training prospects. Our programmes combine coaching with gardening and nature-based activities to help our trainees combat social isolation, boost their wellbeing and develop employability skills.

For our full candidate pack which introduces you to Grow, our strategy and how we work, as well as a full role description please visit our website.

Role Description

As our Programme Assistant and Volunteer Coordinator, you will be the driving force behind Grow’s Training and Employability Programmes. You will guide trainees from their first referral through to their next steps beyond Grow whilst also developing a strong, purposeful volunteering programme to support the work that we do. If you are passionate about working with young people and are interested in supporting volunteers in their role, then please read on.

Programme Design & Delivery

Manage the referral pathway, acting as the primary point of contact for Sheffield-based partners and arranging pre-visits for prospective trainees.

Lead the welcoming process, introducing young people to Grow’s nature-based programmes, coaching culture and mission.

Handle all enrolment paperwork, trainee assessments, and the establishment of coaching contracts.

Programme Delivery & Support

Provide coaching and practical support during training sessions, ensuring young people are engaged and safely transported onto our green space.

Assist Training Managers in delivering core coaching modules and contribute to the evolution of programme resources.

Lead 'Next Steps' support, providing external signposting and organising events for our alumni community.

Volunteer Management

Develop and execute a volunteering strategy that aligns with Grow’s goals.

Coordinate the recruitment, induction, and scheduling of volunteers. You will oversee the quality of their 1-to-1 coaching by reviewing logs and providing constructive feedback.

Ensure all volunteers are fully briefed on safeguarding and health and safety policies and have completed all core training.

Oversee the DBS administration process, ensuring timely checks and accurate record‐keeping

Operations & Impact

Track impact data and trainee progress to support the Head of Programmes & Impact in assessing overall success.

Maintain rigorous health and safety standards by completing and updating risk assessments.

Participate in trainee interviews and assist with disciplinary procedures when necessary. 

Main Role & Responsibilities

The post holder is required to provide strategic leadership and oversight of all programme activity, ensuring all activity is delivered and evaluated effectively and in alignment with organisational goals.  

The successful candidate will lead and develop programme teams and oversee engagement, planning and delivery, and monitor risk and opportunities. They will develop strong relationships representing the organisation externally, and ensure programmes demonstrate clear impact and meet quality standards.

Role Requirements

Duties will include but not be limited to:

Strategic Leadership & Direction

• Lead all programme activity and ensure alignment with organisational goals
• Translate vision and strategic goals into actionable programme, content and priorities
• Identify opportunities for growth, innovation, and impact
• Contribute to wider organisational strategy and oversee the operationalisation of strategic goals
• Work closely with other heads of services to support strategic development

Programme Development & Design

• Oversee the development and evolution of programmes, content, and resources
• Ensure programmes are evidence-based, relevant, and high quality, aligning with quality standards, working closely with the insights team
• Lead needs assessments and stakeholder consultations to understand programme needs
• Embed inclusivity, accessibility, and best practice in all programme design

Programme Delivery & Operations

• Oversee the planning, implementation and delivery of all programmes
• Develop systems, processes, and timelines for consistent execution
• Manage programme budgets and resource allocation
• Identify and mitigate risks to delivery
• Identify opportunities for commercialisation of products and services

Performance, Monitoring & Impact Measurement

• Define KPIs and success metrics aligned to organisational outcomes
• Analyse data to assess programme effectiveness and impact
• Use insights to drive continuous improvement and strategic decisions
• Report on performance to senior leadership, funders, and stakeholders

Stakeholder & Partnership Management

· Build and maintain strong relationships with:

• • Partners and collaborators
  • Funders and commissioners
  • Community or beneficiary groups
• Represent the organisation externally at meetings, events, and networks
• Identify and develop strategic partnerships to enhance programme reach

Team Leadership & Management

• Lead, manage, and develop the delivery leadership team
• Participate in strategic development and oversee work within delivery and impact portfolio
• Work closely with other heads of services to provide support to the SLT
• Set clear objectives, expectations, and performance standards
• Provide coaching, mentoring, and professional development opportunities
• Foster a collaborative, inclusive, and high-performing team culture

Quality Assurance & Governance

• Ensure programmes meet quality standards and organisational policies
• Maintain compliance with relevant regulations and safeguarding requirements
• Oversee documentation, reporting, and accountability processes

Resource & Content Oversight

• Ensure the development of high-quality programme materials and resources
• Oversee content consistency, branding, and alignment with organisational values
• Ensure resources are accessible and effectively utilised

Financial Oversight

• Manage programme budgets and ensure cost-effective delivery
• Monitor expenditure and ensure alignment with funding requirements
• Support fundraising and contribute to funding proposals as required

Innovation & Continuous Improvement

• Work with Insight and Innovation team to stay informed of sector trends and best practices
• Encourage innovation in programme design and delivery
• Pilot and scale new approaches based on evidence and feedback

· Oversee development of all programmes and associated content and resources

Person Specification 

Essential

· Educated to degree level or have the equivalent experience

· A detailed understanding of education, Health and Social Care and family services and how to engage these sectors

· Confident leader with previous demonstrable experience in overseeing multiple programmes or portfolios with matrix management experience

· Proven track record of developing, delivering, and scaling programmes with measurable impact

· Experience working with a range of stakeholders, including partners, funders, and communities

· Experience managing budgets and resources effectively

· Experience of delivering regional and national programmes

· Strong understanding of programme design, delivery, and lifecycle management

· Understanding of partnership working and stakeholder engagement approaches

· Awareness of relevant policy, regulatory, and safeguarding requirements

· Strong strategic thinking skills with the ability to translate vision into actionable plans

· Excellent planning, organisational, and project management skills

· Ability to manage multiple priorities and complex programmes simultaneously

· Strong analytical skills with the ability to interpret data and drive continuous improvement

· Ability to define KPIs and measure programme success effectively

· Excellent interpersonal and communication skills, with the ability to influence and build relationships

· Proven ability to lead, motivate, and develop teams through coaching and performance management

· Strong commitment to quality, impact, and continuous improvement

· Collaborative and inclusive leadership style

· High level of integrity, accountability, and professionalism

· Adaptable and resilient in a dynamic and changing environment

· Passionate about the organisation’s mission and values

Desirable

· Experience of working in gambling harms prevention sector or another similar or related field

· Experience of operationalising strategic plans

· Experience in developing harm prevention programmes and or interventions

· Knowledge of sector trends, innovation, and best practice

· Leadership qualification

· An understanding of public health frameworks and approach to harm prevention

· An understanding of PSHE, PSE, Learning for Life and Work

English Heritage are seeking an outstanding Chief Executive Officer to lead the charity, which cares for over a million objects and hundreds of historic sites in every part of England. We care for the bridges and bronzes, gardens and gargoyles, stone circles and secret bunkers and everything in between. We are the only charity in the world which looks after a National Collection from our own earned income.

Our mission focuses on creating inspiring visitor experiences, preserving historic sites and collections for future generations and connecting people to places.

We have a world-class portfolio of heritage assets, diversified funding and a successful operating model and are supported by our hardworking employees, the generosity of our volunteers, a loyal membership of 1.2 million people, as well as donors and supporters.

The Board of Trustees, chaired by Tony Hales CBE, is seeking candidates for the role of Chief Executive Officer to join English Heritage and lead the organisation into its next chapter. 

You will work with the Board and senior leadership team to ensure English Heritage delivers on its charitable objectives, including conservation, public benefit and financial security.

You will bring a strong track record of leading large, complex organisations operating across multiple sites and engaging diverse stakeholders. You will be able to demonstrate how you develop incisive strategies and then translate them into successful delivery. A collaborative team player, you lead with integrity and inclusivity, balancing the sensitivity required for managing conservation sites with the drive needed to attract income. An understanding of the value volunteers bring would be advantageous.

If you think you have the vision, skills and experience to take on such a fantastic opportunity, we’d love to hear from you. Please select the Apply button shown to be taken to our website, where you can submit your application.

Hybrid with 1-2 days per week in London (Camberwell)

St Giles Trust is a national charity and a global leader in using lived experience to drive meaningful social change. For over 60 years, they have worked with people held back by poverty, exploitation, abuse, or the criminal justice system, supporting them to transform their lives and build a positive future. As a national organisation working across England and Wales with offices in London, Norwich, Cardiff, Leeds, Coventry and Wolverhampton, and with a turnover of around £17 million, they deliver life-changing services through three key pillars of work: 

• Poverty: Tackling the root causes of poverty, providing both emergency relief and long-term support to help people move towards independence and employment.
• Violence & Exploitation: Supporting those affected by violence, abuse, and exploitation, and preventing future harm through credible, empathetic intervention.
• Justice System: Helping people in prison and in the community to break the cycle of disadvantage, rebuild their lives, and access positive opportunities.

They have a proud 60-year history of helping people who have faced the toughest challenges in life; people who have been marginalised or held back by poverty, violence and exploitation, to build better futures for themselves and their families.

Their approach is informed by the people they serve. The majority of their team have lived experience of the issues their clients face. They have been there, they understand, and they use that insight every day to offer credible, compassionate, and life-changing support. Independent research has shown that for every £1 invested in St Giles’ work, society benefits by £10. That’s impact that transforms lives, families, and whole communities.

As they deliver their ambitious five-year strategy, they are determined to continue growing their reach, impact, and ability to change lives through empathy, trust and opportunity. In order to realise this ambition, they are seeking a new Chief Operating Officer. 

Their new Chief Operating Officer will provide strategic leadership and operational management for Finance, IT, Governance and Safeguarding, Central Services (including property & facilities, Health and Safety and Office Management), Data Protection/Information Security, procurement and contract management. They will play a key role in supporting the CEO, Board, and Leadership Team to deliver the charity’s vision and strategic aims, with a primary emphasis on financial leadership.

The St Giles Trust are committed to providing equal opportunities for everyone. They acknowledge that people from certain backgrounds are under-represented within the third sector and are committed to doing what they can to correct this. They especially welcome applications from people with Lived Experience, as this perspective strengthens their services and keeps their work authentic, informed, and impactful.   

To find out more, please visit our microsite via the Apply Button. 

Closing date: 11:59pm Sunday 7th June 2026

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Purpose 

We have an exciting opportunity for an experienced digital communications professional to join the Living Wage Foundation team as our Digital Communications Manager. The ideal candidate would have demonstrable digital communications skills and experience, on top of an enthusiasm for engaging supporters across our social networks, website and email communications. The candidate will be tech savvy and have experience managing social media, using a website CMS and other digital tools that will support engagement with the real Living Wage and other key areas e.g. Living Hours and a Living Pension, across multiple stakeholders.  They’ll also be an effective storyteller with an understanding of how to transform stories into impactful online communications.   

As part of a busy department of communications specialists spanning media, digital, you will play a critical role in shaping our digital engagement strategy through our website, social media channels and email marketing. As well as leading the team to expand our reach and build brand awareness through creative content, you will also have a keen eye for analytics and work with our partner agencies to deliver effective campaigns across paid social media ads, Google Ads and website management.  

The person in this role will line manage a Communications Officer who will offer digital communications support. The ideal candidate will be a patient and kind people manager who enjoys supporting the personal development of team members This role will work closely with Citizens UK colleagues, including the Citizens UK communications team on cross-organisational priorities.  You will report to the Senior Communications and Marketing Manager at the Living Wage Foundation. 

 This role will play an integral role in shaping the wider communications strategy.  You will be working as part of a passionate communications team, with a strong commitment to the Living Wage campaign.  

Main Responsibilities 

Working as the Digital Communications Manager, reporting to the Senior Communications and Marketing Manager, your main responsibilities will include: 

Social media: 

• Lead the team in the use of social media to increase brand awareness and impact; generate innovative approaches.   

• Oversee Communications Officers to monitor, manage, create and schedule content on our social media accounts, tailoring content to different channels and audiences.

• Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget. 

• Manage paid advertising strategy on social media, overseeing relationship with external agencies. 

Website: 

• Work with developers to maintain and update website CMS alongside Operations team, support the team in creating news and blog content and help upskill colleagues to create content for the website.  

• Support on development of a members’ dashboard area to improve processes and enhance the accreditation experience. 

• Use insights and analytics to monitor the success of the website e.g. Google Analytics. 

Materials development and dissemination: 

• Ensure all work is completed within brand guidelines.  

• Roll-out a content strategy to support the digital communications and marketing strategy, taking responsibility for resourcing the workplan for the wider team and contractors. 

• Manage our newsletter and mailing lists with Living Wage Employers; looking for opportunities to improve content and impact.

• Basic design and video-editing support of communications and marketing collateral. 

• Support the wider team and employers with ad-hoc marketing requests and digital materials to support their work plans. 

Situational awareness and research: 

• Lead the team in conducting stakeholder analysis; identifying and segmenting audiences and their positions and interests.  

• Confident to test and learn from new digital and marketing approaches. 

• Identify new ways to communicate effectively with our internal employer network, by building understanding of our key audiences and employer journey.

Strategy development:  

• Participate in development of the communications strategy, contributing tactical and creative ideas around implementation, ensuring it is integrated with wider communications and campaigns strategies. 

• Shape digital engagement and marketing strategy, ensuring that plans deliver against the influencing goals; evaluating effectiveness of the strategy and adjusting as required.  

• Work with wider teams to support the development of tailored digital communications strategies  

• Manage limited budgets for the digital growth strategy. 

Reputational and risk management: 

• Appropriately manage and mitigate risk on our digital channels; developing processes and messaging when necessary.

• Demonstrate awareness of potential reputational risks and proactively develops appropriate protocol and messages, including expected professional fundraising standards.  

• Effectively represents the organisation with senior stakeholders  

External relationships: 

• Collaborate with Living Wage Employers and supporters to create engaging content and further Living Wage visibility online.

• Manage external relationships with agencies, designers and other contractors to resource digital communications work, ensuring quality and brand consistency. 

Campaigns and events management:  

• Develop creative digital marketing campaigns that promote our brand and further engagement objectives. 

• Create a digital strategy for Living Wage Week, including creation of the employer digital pack, overseeing delivery by Communications Officers.

• Provide digital support and advice for organisational campaign and event priorities.

• Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget.  

Internal comms and knowledge management: 

• Identify gaps in our internal knowledge management in digital practices and strengthen these with clear processes and documents to drive best practice amongst wider team.  

• Provide digital support and advice to colleagues across numerous projects; this might include trainings on the use of digital platforms and trends, in order to build internal capacity and best support their work. 

• Act as a brand ambassador for the whole organisation.  

Internal relationships:  

• Line management of the Communications Officer. 

• Provide leadership on our digital engagement, ensuring colleagues feel supported, developed and valued  

• Ability to manage or coordinate staff across the organisation. 

• Ensure the work produced across the team is of high quality and reflective of organisational values. 

Contribute to CUK mission and its strategic objectives: 

• Demonstrate enthusiasm and commitment to the function and the core mission of CUK/ Living Wage Foundation. 

• Reliably implement and participate in the development of cross-organisational policies, procedures, and values in the delivery of work across the communications department. 

Learning, expertise & DEI 

• Keep up to date with comms developments, good practice in third sector etc. 

• Train others with relevant and helpful advice and technical support 

• Proactive in maintaining own wellbeing and supporting direct reports in managing their wellbeing at work 

• Display self-awareness of DEI issues and the impact on direct reports. Act as a role model for DEI awareness and implementation. 

• Be alert to and manage the impact of DEI issues for direct reports and stakeholders. 

Personal Specification 

(D) Desirable, (E) Essential 

Experience 

• Background in communications with experience working with digital tools, including analytics tools (E)  

• Experience working with multiple internal project teams (E)  

• Experience managing a team and manage work of others (preferably line management) (E)  

• Expertise managing social media platforms (E) 

• Expertise at managing a website CMS and/or leading on website UX (E)  

• Expertise managing email marketing (E) 

• Experience of working on integrated communication campaigns (D)  

• Proven experience of Paid Media platforms – e.g. Facebook Business Manager, Google Ads (D)  

• Experience of video production and editing (D) 

Key skills and knowledge 

• Wide range of digital skills across marketing and CMS platforms (such as Mailchimp,  WordPress, Drupal etc) (E)  

• Proficient in Google Analytics (E)  

• Proficient in content marketing and social media strategies across LinkedIn, Instagram, Facebook (E)   

• Excellent written and verbal communication and ability to tell stories (E)  

• Ability to manage external agencies and stakeholder engagement (E)  

• Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently (E)  

• Proficient in content marketing and social media strategies (D)  

• Proficient in SEO (D)  

• Strong understanding of brand and design principles (D)  

• An understanding of Citizens UK’s national campaign areas (D)  

Personal qualities & values 

• An enthusiasm for digital communications, coupled with a strong commitment to the mission of the Living Wage Foundation (E) 

• A commitment to the Citizens UK values: Solidarity, Kindness, Courage, Inclusion, Relational. (E) 

• A strong team player, fostering a collaborative and inclusive working environment. (E) 

• Takes accountability (E) 

• Creative and curious (E)  

• Commitment to equality, diversity and inclusion, with an understanding of how to communicate responsibly and ethically about lived experience. (E) 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Application timeline 

• Applications open 18th May:

• Applications close: 7th June 

• Interviews to be held on 16th or 24th June 

Job Title:

Front of House, Concierge/Receptionist

Team/Department:

House & Conferencing / Finance & Services

Hours: 

Job Share – 25 Hours per week (0.625 FTE)

Salary Range:

£32,000 - £35,000 FTE per annum

Contract:

Fixed Term to Permanent (12 Months)

Reporting to:

House & Conferencing Manager

Other Key Relationships:

Director of Finance & Services

House Maintenance Manager

HR & Compliance Officer (Health & Safety)

All Tenants and Staff of Mothers Union

Mothers Union 

Mothers’ Union is a women-led, international Christian movement dedicated to ending poverty, violence and social injustice in communities in the UK and around the world. 

Active for 150 years, with over 4 million members in approximately 84 countries, we work with people of all faiths and none, transforming lives, strengthening families and communities, and advocating for meaningful change.

Rooted in kindness, faith and compassionate action, we strive to create a better future where everyone has the opportunity and resources to thrive.

Role Purpose

The Front of House & Security staff play a pivotal role within the Head Office of Mothers Union, called Mary Sumner House, acting as the primary point of contact for all visitors, tenants, and clients. This role is responsible for delivering a professional, secure, and high-quality front-of-house experience while supporting the smooth day-to-day operation of a busy conference and office environment within a Grade II listed building in Westminster.

The postholder will ensure the effective coordination of meeting room bookings, uphold security and health & safety standards, and contribute to maintaining an exceptional environment that reflects the organisation’s values. Working independently and collaboratively, they will support the broader facilities and tenant management and conference operations.

Core Responsibilities

· To provide a professional, welcoming and secure “front of house” service for Mothers’ Union, acting as the first point of contact for all visitors, members, guests, tenants and clients.

· To maintain the security of the building and staff by monitoring access, CCTV and emergency procedures.

· To assist with meeting-room bookings.

· To deliver exceptional customer service and a premium experience for all tenants, clients, guests and VIPs.

· To maintain a safe, secure, welcoming and immaculate environment in line with brand standards and health & safety protocols.

Detailed Tasks

Front of House / Reception

1. Welcome visitors, guests, tenants and clients warmly and professionally, ensuring a first-class, personalised and memorable experience for every arrival and departure.
2. Manage VIP arrivals and departures with seamless, attentive and personalised service.
3. Greet and assist professionally; provide information, directions, to desired locations and general support as required.
4. Answer mainline overflow calls, in addition to routed room booking calls and respond to emails courteously, promptly and efficiently, redirecting or handling enquiries appropriately.
5. Deal with any queries or concerns from guests/clients with professionalism and problem-solving skills.
6. Create and maintain positive rapport and excellent professional relationships with guests, clients, tenants and team members.
7. Ensure all internal and external clients feel valued and supported at all times.
8. Receive, and distribute incoming post and deliveries acting as the building’s Post Master to include franking the outgoing MU related post.
9. Maintain general tidiness, cleanliness and a professional standard in all front-of-house areas and customer suites.

Security

1. Sign in all visitors and issue access passes to contractors in accordance with building procedures.
2. Maintain lobby presence and ensure entrance doors are covered at all times.
3. Assist in emergency situations (including fire evacuations, incident isolations and drills) and ensure common areas and fire exits remain clear.
4. Understand and strictly adhere to health & safety policies, security measures, building access control protocols and SOPs.

Conferencing & Meeting Room Support

1. To handle enquiries, take and manage bookings for meeting rooms.
2. In the absence of the Conference Manager, cover bookings, administration and liaison with the facilities team to ensure rooms are set up correctly with refreshments and AV equipment.

General MU Operational Support

1. Contribute to the continuous improvement of front-of-house services and operational processes within Mary Sumner House.

2. Undertake any other duties as may reasonably be required by your Line Manager or Department Director, in line with the scope and responsibilities of the role to support the wider organisation.

Working for Mothers Union

Detailed package, benefits and wellbeing package:

· 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break (pro rata for part-time staff) given at the discretion of Mothers’ Union

· 2 days paid volunteering leave (pro rata for part-time staff)

· Employer pension scheme with 7% employer contribution

· Enhanced maternity, paternity and adoption leave and pay

· Employee Assistance Programme including Virtual GP and Coaching

· Life Assurance

· Annual Season Ticket Loan

· Bike purchase salary sacrifice scheme (Cycle2Work)

· Eye care voucher and an allowance towards glasses

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London and does not fall under the organisational hybrid working policy due to the nature of the position.

Working pattern is flexible for the right combination of individuals, and will be agreed in conversation with the other candidate due to the nature of the job share.

We are looking to cover the hours of 8am to 6pm, Monday to Friday ideally split into morning and afternoon shifts to allow lunchtime cover, flexibility during busier periods and sustainability to provide appropriate cover for each other during periods of annual leave.

How to Apply

Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.

We will be scheduling first round interviews as candidates apply, we will then complete a round of second interviews with a shortlist of candidates once the advertising has closed, with the view to appointing the role as soon as possible after that.

Application Deadline – 31st May 2026

Right to Work

Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed. Mothers’ Union unfortunately, is not in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK on a permanent basis or for at least the duration of the fixed term of 12 months.

DBS Checks

This vacancy is subject to a DBS check if you are successfully selected.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Diversity & Inclusion

Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role.

We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

Safeguarding Policy

Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.

We are recruiting for a Senior Programmes Coordinator.  The team at United Way UK is a passionate, friendly and collaborative group, committed to creating meaningful change in communities across the UK.

We value trust, strong teamwork, flexibility and reliability, and we work closely together to deliver programmes and partnerships that truly make a difference.

We have an exciting opportunity for a Senior Programme Coordinator to join our small team. The role plays an important part in the planning and coordination of our core programmes and partnerships. The role is varied and would suit someone who is organised and confident in building relationships and working with a wide range of people. You will get to work with and present to corporate partners, charities and schools, travelling across the UK to ensure projects and events are delivered smoothly and professionally.

This role will help bring partners, charities and communities together to create practical, local impact across the UK.

What you will do:

• Help deliver programmes that create meaningful impact in communities across the UK.
• Work with charities, schools and corporate partners to coordinate volunteering projects, events and community activities.
• Support the growth and development of United Way UK’s core programmes, including Corporate Volunteering, Give Local, Reading Oasis and #DestinationDigital.
• Contribute to storytelling, impact reporting and communications that showcase the difference our programmes make.
• Be part of a small, collaborative team where your ideas, initiative and contribution will genuinely matter.

Day-to-Day Responsibilities

• Coordinate programme and project activities, ensuring delivery runs smoothly and to a high standard.
• Build positive relationships with corporate partners, charities, schools and community organisations.
• Support volunteering events and programme activity across the UK, including regular travel.
• Maintain programme trackers, records and budget information accurately and efficiently.
• Help create content for reports, presentations, social media and partner communications.

 What You’ll Need

• A highly professional approach with flexibility, reliability and initiative
• Experience supporting programmes, projects or events, ideally within the charity, education, community or CSR sectors.
• Strong organisational skills and the ability to manage multiple priorities at once.
• Confidence communicating with a wide range of people and building positive relationships.
• Good written communication skills, including drafting content for reports or communications.
• A proactive and hands-on approach, with the ability to work independently and as a strong team player
• Willingness to travel across the UK and attend meetings in London regularly.

Why Join Us

• We are a small, supportive and driven team committed to creating positive change across the UK.
• Work flexibly in a home-based role with regular travel and the opportunity to build relationships nationwide.
• Play a meaningful role in programmes that bring partners and communities together to create local impact.
• Work in a collaborative culture built on trust, strong teamwork, flexibility and shared values.

Role Responsibilities
Please see the attached job description for full details.