Relationship manager jobs

Dreams Come True is entering Year 3 of a five-year dream-making programme across Blackpool and 
the North West. As the programme moves from establishment into growth, we are seeking a highly 
organised, relationship-focused Dreams Coordinator based in the North West to deliver life-changing 
dreams and strengthen the programme's reach and sustainability.
The role combines hands-on dream delivery with programme development. You will coordinate 
individual, urgent and community dreams from referral to completion, while continuing to grow 
referral pathways across education, health, social care and community settings so that more eligible 
children can access our support.
A key focus for Year 3 and beyond will be building strong local relationships with referrers, 
stakeholders, businesses, community partners and funders. You will act as a local ambassador for 
Dreams Come True, sharing programme impact and helping to identify funding, sponsorship and 
gifts in kind that support long-term sustainability.
This role is ideal for someone who combines compassion, creativity and excellent coordination skills 
with confidence in networking, stakeholder engagement and programme growth.

Role Purpose

This is an exciting opportunity to join a small, but dynamic team at Access – The Foundations for Social Investment. The Assistant Management Accountant will play an important role in ensuring the accuracy and integrity of Access's financial records. The role will work closely with colleagues across the organisation and provide support to the Senior Finance and Operations Manager and Director of Finance and Operations.

About Access

We want to see a social investment ecosystem that works for all charities and social enterprises. Through our programmes and our advocacy work, we ensure that charities and social enterprises can access the finance they need to sustain or grow their impact.

We target those most in need of patient and flexible investment through:

• Funding enterprise development and blended finance programmes in England.
• Sharing knowledge and data and translating it into practical insight that others can use.
• Mobilising others who share our goal of making capital work for communities.

Main responsibilities include:

FINANCIAL MANAGEMENT (guide c.85%)

• Keeping the accounting system up to date, ready for review by the Senior Finance and Operations Manager, this includes but not limited to weekly bank uploads, posting weekly and monthly journals and reconciling Access's bank accounts and balance sheet.
• Assisting the Senior Finance and Operations Manager with preparation of monthly management accounts, annual budgets and Access's year end audit. 
• Supporting treasury management by maintaining cashflow records and assisting with forecasting future cash requirements.
• Managing the accounts payable and receivable functions
• Maintaining organised financial files to support monthly reporting and the year-end audit
• Work with the Finance team to ensure that appropriate financial controls are in place and are being followed in order to comply with financial regulations and internal policies
• Carry out such other duties as may reasonably be required from time to time, consistent with the nature, level and responsibilities of the role

OPERATIONS, PEOPLE AND GOVERNANCE (guide c.15%) – scope dependent on number of hours worked

• Support the Senior Finance and Operations Manager with the delivery of the finance and operations team’s objectives
• Support the implementation of new systems and processes to improve operational workflows, with a dedication to continuous improvement
• Understand the programmatic work via the building of strong relationships across Access to be able to provide support to other areas of the business.
• Support the Senior Leadership Team with ad hoc administration, coordination and organisational tasks as required
• Support the Senior Finance and Operations Manager in assisting with the preparation of Audit, Risk and Compliance Committee (ARCC), Endowment Investment Committee (EIC) and Board papers and minute taking as and when needed

Please download the Job Specification for the full job description, person specification, terms & conditions and benefits. 

Please note we are review applications on Thusday, 6th August, and may close recruitment early if suitable applications are received.

About the role:

Every young person deserves more than a roof over their head. They deserve a place where they feel safe, seen and able to imagine a future for themselves.

We are looking for two Deputy Team Managers to join our Ofsted Registered Young Person’s Accommodation Services, with one opportunity in Camden and one in Greenwich. Working alongside the Service Manager, you will help turn our accommodation into places where young people aged 16 and over - including care leavers and young people facing multiple disadvantage - can build trust, discover their strengths and take meaningful steps towards adulthood and independence.

You will be a visible, energising presence in the service, giving staff the guidance, confidence and space they need to deliver exceptional support. From coaching colleagues and strengthening support and safety plans to responding to safeguarding concerns, missing episodes and periods of disengagement, you will help the team remain curious, persistent and ambitious for every young person. You will also make sure preparation for the future starts from day one, creating opportunities for young people to develop practical life skills, reconnect with education or employment and move towards a home of their own.

You will build strong relationships with local authorities and partner agencies, maintain high standards across housing management, health and safety and Ofsted compliance, and make sure young people are not simply consulted but genuinely heard. Their experiences, ideas and ambitions should shape the support they receive and the way the service grows.

This is an opportunity to lead with heart, challenge what could be better and see the difference your leadership makes in young people’s everyday lives. Through reflective practice, ongoing learning and development and hands on management experience, you will continue growing as a leader, with opportunities to progress across Single Homeless Project's (SHP) Young Person’s Services and the wider organisation.

About you:

• You believe in young people’s potential and know how to build trust, spark confidence and keep going when progress is not straightforward.
• You have experience supervising or developing staff who support young people, including care leavers and those facing multiple disadvantage.
• You understand Ofsted Registered accommodation and can help colleagues turn safeguarding, trauma-informed practice and professional curiosity into meaningful everyday support.
• You are a calm, encouraging and hands-on leader who gives clear guidance, strengthens practice and helps colleagues grow without taking over.
• You bring resilience, fresh ideas and a genuine appetite to develop, using your creativity to open up opportunities for young people to build skills, independence and hope for the future.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 16th August at midnight

Interview date: Tuesday 25th and Wednesday 26th August at SHP Head Office in Kings Cross

Please note there will be second stage interviews at a Young Person's Service for suitable candidates

This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Fundraising Events Executive

Location: The Twickenham Stoop, London (hybrid working: four days office-based, one day remote)
Contract: Permanent
Working Pattern: Full-time, with flexibility to work weekends and occasional evenings to support matchday and event commitments.

About Harlequins Foundation

Harlequins Foundation uses the power of sport to inspire positive change in communities. Through a range of innovative programmes, the Foundation supports individuals of all ages and backgrounds to improve their physical and mental wellbeing, develop new skills and create lasting opportunities. Working alongside schools, community groups, partners and supporters, the Foundation is committed to making a meaningful difference both on and off the pitch.

As the Foundation continues to grow its reach and impact, this is an exciting opportunity to join a passionate team dedicated to delivering memorable experiences that engage supporters and generate vital income to support community programmes.

About the Role

The Fundraising Events Executive will play a key role in supporting the planning, coordination and delivery of the Harlequins Foundation's events programme. Working closely with the Head of Programmes, Partnerships and Events and the Partnerships Manager, you will help deliver engaging, high-quality events that raise awareness, strengthen stakeholder relationships and generate fundraising opportunities.

Acting as a first point of contact for supporters and fundraisers, you will provide excellent stewardship and administrative support while helping to ensure events are delivered professionally, safely and efficiently. This is a varied, hands-on role that combines event planning, supporter engagement, logistics coordination and on-the-day delivery.

This opportunity would suit a highly organised, proactive and people-focused individual who enjoys working in a fast-paced environment and is passionate about creating exceptional experiences for supporters, participants, partners and the wider community.

Key Responsibilities

• Support the planning and delivery of a range of fundraising and engagement events.
• Coordinate event logistics including venues, suppliers, equipment and communications.
• Support the smooth and professional delivery of events and fundraising activities.
• Act as a key point of contact for participants, supporters and fundraisers.
• Deliver outstanding supporter care and stewardship from registration through to post-event follow-up.
• Coordinate Foundation activity at key fixtures and fundraising events, including auctions and supporter engagement activities.
• Maintain accurate supporter and event records within CRM systems.
• Work with colleagues to promote events and maximise participation.
• Research and identify new fundraising event opportunities.
• Gather feedback and event insights to continually improve supporter experience and event delivery.
• Support volunteers, ambassadors and stakeholders involved in Foundation events.

Key Requirements

• Experience supporting or delivering events, ideally within the charity, sports or community sectors.
• Strong customer, supporter or stakeholder engagement experience.
• Experience coordinating volunteers and working with a range of stakeholders.
• Excellent organisational skills and strong attention to detail.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience using CRM systems, such as Salesforce, would be advantageous.
• A proactive, flexible and positive approach with a willingness to get involved in all aspects of event delivery.
• A collaborative team player who enjoys building relationships and creating positive experiences for others.

Our Commitment to Inclusion

At Harlequins Foundation, we believe that diverse perspectives strengthen our organisation and help us better serve our communities. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive recruitment process, including making reasonable adjustments where required.

We recognise that great candidates do not always meet every requirement listed. If you are excited by this opportunity and believe you can make a meaningful contribution to the Foundation, we encourage you to apply. We value transferable skills, potential and lived experience, and would be pleased to hear from you even if your experience does not align perfectly with every aspect of the role.

Recruitment Process

Please note: we will be reviewing applications on a rolling basis and encourage interested candidates to apply as soon as possible, as interviews may be arranged before the closing date.

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Fundraising Manager (maternity cover) role. This position involves managing and developing a portfolio of major donors, securing significant gifts, and delivering tailored stewardship to enhance supporter relationships and maximise income.

Key Responsibilities:

• Manage and expand a portfolio of major donors and HNWIs, cultivating long-term relationships through personalised engagement strategies.
• Secure donations ranging from five to seven figures by developing targeted fundraising plans aligned with organisational goals.
• Research and identify new prospects, qualifying leads, and maintaining a pipeline to support future income targets.
• Prepare compelling proposals, impact reports, and tailored communications to deepen donor engagement.
• Collaborate with senior leadership, trustees, and volunteers to facilitate donor meetings, presentations, and networking opportunities.
• Support strategic fundraising initiatives, including capital campaigns and targeted appeals, to diversify income streams.
• Maintain accurate records of all donor interactions and income forecasts within the CRM system, adhering to GDPR and organisational policies.
• Produce regular reporting on portfolio activity, pipeline status, and fundraising performance.

Person Specification:

• Proven experience managing relationships with major donors, HNWIs, or high-value clients, with a successful track record of securing significant gifts.
• Excellent relationship-building and communication skills, with the ability to develop personalised engagement plans.
• Strong prospect research abilities and experience using wealth screening tools or networks.
• Competent in managing fundraising pipelines and working towards income targets.
• Skilled in proposal writing, report development, and using CRM systems such as Salesforce or Raiser's Edge.
• Ability to engage effectively with senior stakeholders, trustees, and volunteers.
• Organised, detail-oriented, and capable of managing multiple priorities independently.
• Discreet, empathetic, and emotionally intelligent with a passion for supporting charitable causes.

What’s on Offer:

• Salary: £20 per hour
• Location: Remote
• Contract: Full time, initial 12 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Are you an experienced Legacy and in Memory Manager who would enjoy the challenge of revitalising and growing a legacy programme for a leading homelessness charity?

We are looking for an experienced manager to join the St Mungo’s fundraising team as our new Legacy and In Memory Manager.

In this role you will help us progress exciting plans to develop our Legacy and In Memory programme introducing new elements such as legacy events and redeveloping supporter journeys.

In this role you will:

• Recruit new legacy and in memory supporters across a range of off and online channels.
• Develop new personalised supporter journeys.
• Design and deliver legacy events, building engagement with new and existing supporters.
• Develop the internal understanding of the legacy programme across key teams and individuals.
• Provide line management and support to the Legacy and In Memory Officer.

You will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for someone with experience of managing and growing legacy and in memory programmes. If you can bring the following we would love to hear from you. 

• Experience of developing and improving legacy and in memory supporter journeys.
• Strong planning, organisation and project management skills.
• Excellent communication and relationship building skills.
• Proven results in creating and delivering on and offline legacy marketing channels and events.
• Experience managing a legacy administration function.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 12 August 2026

Interview and assessments on: 24-25 Augst 2026

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Are you an exceptional governance professional who thrives working in a fast-paced environment?  

We are looking for a highly capable Governance and Executive Manager to play a pivotal role at the heart of our charity. Working closely with the CEO, Trustees and Executive, you will help ensure the organisation is governed to the highest standards while driving forward key strategic priorities including EDI and ESG.

This is a rare opportunity to combine your governance expertise with meaningful strategic impact in a dynamic and values-led organisation.

As our Governance and Executive Manager, you will be the trusted adviser and primary point of contact for our Board of Trustees, supporting effective decision-making and ensuring compliance with charity and company law.

You will lead the delivery of high-quality governance processes, oversee Board and Committee administration, support regulatory compliance and help develop policies and frameworks that strengthen our organisation.

Alongside this, you will provide executive-level support to the CEO, helping to coordinate priorities, prepare reports and contribute to organisational success.

Fundraising & Partnerships Manager

We are seeking a passionate and proactive fundraising professional to drive income growth, secure strategic partnerships and support a charity making a real difference in local communities.

Salary: £36,000-£41,000 per annum DOE
Location: Sussex / Hybrid
Hours: 30 or 37 hours per week. Applications for a 4-day week or compressed hours will be considered.
Closing Date: Rolling recruitment. Applications will be reviewed as received and the organisation reserves the right to close the vacancy early.

About the Role

This is an exciting opportunity for an experienced fundraiser to lead and develop income generation activities across a range of fundraising streams. With a particular focus on corporate partnerships, you will play a key role in increasing sustainable income and building meaningful relationships with supporters, businesses and community stakeholders.

Working closely with senior colleagues, you will help shape and deliver fundraising plans, identify new opportunities for growth and develop partnerships that create long-term value for both the charity and its supporters.

Key responsibilities include:

• Developing and delivering fundraising initiatives that support organisational objectives.
• Building, managing and growing corporate partnerships and sponsorship opportunities.
• Researching, cultivating and securing new income opportunities across multiple fundraising streams.
• Developing compelling proposals, presentations and partnership agreements.
• Building strong relationships with corporate supporters, individual donors, community groups and volunteers.
• Monitoring fundraising performance, income targets and budgets.
• Maintaining accurate supporter data and producing reports to support decision-making.
• Representing the organisation at events, meetings and networking opportunities.
• Working collaboratively with colleagues to maximise fundraising opportunities and supporter engagement.

About You

You will be a motivated and relationship-focused fundraising professional with experience of generating income and creating successful partnerships. You will be confident communicating with a wide range of stakeholders and skilled at identifying opportunities that deliver tangible results.

You will ideally have:

• Experience in fundraising, partnerships, business development or account management.
• Strong networking and relationship-building skills.
• Experience developing bids, proposals or sponsorship opportunities.
• Excellent written and verbal communication skills.
• Strong organisational and project management abilities.
• Experience working with CRM systems and analysing performance data.
• A collaborative approach and a genuine passion for making a positive social impact.

About the Organisation

Our client is a well-established charity committed to improving lives and supporting people facing significant challenges within their communities. Through a range of specialist services and initiatives, the organisation works to create lasting positive change and deliver meaningful outcomes for those who need support most.

The organisation is committed to equality, diversity and inclusion and offers a supportive working environment where employees are encouraged to contribute ideas, collaborate and develop their careers.

Other roles you may have experience of could include: Fundraising Manager, Corporate Partnerships Manager, Partnerships Manager, Business Development Manager, Corporate Fundraiser, Community Fundraising Manager, Philanthropy Manager, Income Generation Manager, Charity Partnerships Manager, Development Manager, Relationship Manager, Sponsorship Manager, Corporate Relations Manager, Strategic Partnerships Manager or External Relations Manager.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Trust and Foundations Fundraising Officer

About Harrogate Homeless Project

Harrogate Homeless Project is dedicated to supporting people experiencing homelessness across the Harrogate district. We provide safe accommodation, practical support and opportunities for individuals to rebuild confidence, develop independence and create brighter futures.

As demand for our services continues to grow, we are seeking an experienced and motivated Trust and Foundations Fundraising Officer to help secure the funding needed to sustain and develop our vital work.

About the Role

This is an exciting opportunity for an experienced grant fundraiser to play a pivotal role in the future sustainability of Harrogate Homeless Project.

Working closely with the Fundraising and Marketing Manager and colleagues across the organisation, you will lead on identifying, researching and securing funding from trusts and foundations, with a particular focus on capital funding opportunities. You will also help strengthen our impact measurement and evidence-gathering processes, ensuring we can effectively demonstrate the difference our services make and maximise future funding success.

The successful candidate will be a confident relationship-builder with excellent written communication skills and a track record of securing grant funding. You'll be passionate about making a positive impact and committed to supporting people affected by homelessness.

Key Responsibilities

Trust and Foundation Fundraising

• Research, identify and pursue trust and foundation funding opportunities.
• Develop and manage a portfolio of funding applications and grant programmes.
• Prepare compelling grant applications, expressions of interest and supporting documentation.
• Manage the full grant cycle, from prospect research through to reporting and stewardship.
• Build and maintain strong relationships with funders.
• Maintain an accurate funding pipeline and prospect database.
• Monitor funding deadlines, reporting requirements and opportunities.

Impact Measurement and Evidence Development

• Work with service teams to gather meaningful data, outcomes and case studies.
• Support the development of impact reporting and evaluation processes.
• Help create compelling cases for support that demonstrate organisational impact.
• Collaborate across teams to identify funding priorities and evidence required for applications.

Fundraising Administration

• Maintain accurate fundraising records and grant documentation.
• Track applications, awards and reporting schedules.
• Support funder reporting and impact updates.
• Work closely with finance colleagues to ensure the accuracy of budgets and financial information.
• Ensure compliance with fundraising best practice and GDPR requirements.

Strategic Development

• Identify emerging funding opportunities and sector trends.
• Support wider fundraising strategy and organisational sustainability plans.
• Explore partnership and collaborative funding opportunities.
• Contribute to applications for statutory, local authority and government funding where appropriate.

About You

We're looking for someone who has:

• Experience of researching, writing and securing successful grant funding applications.
• Experience of managing a fundraising pipeline and achieving income targets.
• Excellent written communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Experience gathering and presenting impact and outcomes data.
• The ability to manage competing priorities and work independently.
• A commitment to the values and mission of Harrogate Homeless Project.

Experience within the homelessness, housing, health or wider voluntary sector, along with knowledge of capital fundraising, would be advantageous.

Closing Date: 5.00pm, Wednesday 19 August 2026
Interview Date: Week commencing 24 August 2026

If you're passionate about making a lasting difference and have the fundraising expertise to help secure the future of our services, we'd love to hear from you.

We are seeking a passionate and dedicated Volunteer and Promotions Manager to oversee our volunteer and placement programme and to lead appropriate community engagement and outreach initiatives. 
This role will foster strong relationships and develop promotional strategies, and is vital in enhancing our organisation’s visibility and impact.

Afrocats exist to empower communities through creativity, cultural engagement, and wellbeing. Our mission is rooted in creating inclusive spaces where individuals feel safe to rediscover joy, build confidence, and connect with others. We believe in meeting people where they are, offering opportunities for growth, and challenging inequitable systems through arts and advocacy.

This is a great time to join our charity at a time of significant growth and change. No two days are the same at Afrocats and the work is fun, creative and rewarding.

Interviews will be held in late September. 

We are looking for a Delivery Partner Manager to develop and manage AllChild’s partnership of voluntary and community organisations in Hastings, ensuring excellent quality specialist support which drives positive outcomes for children, young people and their families.

Across the UK, millions of children and young people are growing up in poverty, facing complex social and emotional challenges. AllChild works within local systems and communities to identify and support young people most at risk of poor social, emotional and academic outcomes. Through our two‑year Impact Programme, we work with schools and local partners to build coordinated, place‑based support around children and families.

This role has a focus on establishing AllChild in a new region. You will be responsible for building strong, trusted relationships across the local community, developing deep knowledge of the local landscape, and embedding AllChild within existing networks and partnerships.

For further information and details on how to apply, please visit our website via the apply button.

Closing date: 28 August 2026.

We recognise that candidates may use AI tools to support research and check grammar. However, we ask that all supporting statements and application responses reflect your own thoughts and experiences. Over-reliance on AI may limit our ability to assess your individual skills, critical thinking, and personal approach, which are important parts of our selection process.

Permanent | 37.5 hours per week, Monday to Friday (no evenings, bank holidays or nights)

Occasional Saturday cover required.

As a Clinical Services Matron at MSI Reproductive Choices UK, you'll have the opportunity to shape how care is delivered across your region, leading talented clinical teams, developing future leaders and ensuring every client receives safe, compassionate and exceptional care.

This is more than an operational leadership role. It's an opportunity to influence clinical excellence, inspire others and make a lasting difference to both colleagues and the people who rely on our services every day.

Lead people. Improve services. Drive change.

You'll provide leadership across multiple treatment centres, supporting Clinical Team Leaders and multidisciplinary teams to consistently deliver outstanding clinical care.

From coaching and developing colleagues to strengthening clinical governance and identifying opportunities for service improvement, you'll be trusted to create an environment where people can thrive and high-quality care is the standard, not the exception.

Working collaboratively with operational and clinical leaders, you'll help shape the future of our services while ensuring compliance, quality and client experience remain at the centre of every decision.

The impact you'll have

As Clinical Services Matron, you'll play a vital role in:

• Leading and developing high-performing clinical teams.
• Promoting a culture of safety, accountability and continuous improvement.
• Maintaining excellence in clinical governance and regulatory compliance.
• Supporting service innovation and quality improvement across multiple sites.
• Coaching and mentoring colleagues to reach their full potential.
• Ensuring every client receives compassionate, person-centred care.

Travel across regional treatment centres forms part of this role, giving you the opportunity to build relationships with teams and provide consistent leadership across the region.

We're looking for a leader who...

You'll be a registered healthcare professional with significant leadership experience and a genuine passion for developing people.

You'll bring experience of leading clinical teams, a strong understanding of governance and patient safety, and the confidence to influence, support and inspire others through change.

Experience within sexual and reproductive healthcare or leading across multiple sites would be advantageous, but most importantly, we're looking for someone who shares our commitment to delivering exceptional care and creating positive outcomes for both clients and colleagues.

Why Join Us?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

�� Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

�� Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

Drive quality, lead change and make a lasting difference! 

About Us

Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.

Our Regulated Activities and Contract Scope

The Care Services Manager will have responsibility across our regulated and associated services, which currently include:

•  Domiciliary care (personal care in people's homes)

  •  Short Breaks and Emergency Respite (including sleep-in provision)

  •  Dementia Wraparound Support

  •  Day Break Day Services (currently unregulated)

We hold contracts and funding arrangements across several commissioners and funders. The postholder will be responsible for ensuring that care and support is delivered in accordance with all relevant contractual and funding requirements.

The Role

The Care Services Manager will hold personal CQC accountability for the quality, safety, and compliance of our regulated services. While this is fundamentally a strategic leadership and governance role, our regulated services are currently at an important stage of development. As such, we are looking for someone who is equally comfortable providing visible, hands-on operational delivery when needed.

Initially, the successful candidate will spend time working closely with the day-to-day operation of the service, building strong relationships with Care Support Workers and the people we support, strengthening systems and processes, and ensuring consistently high standards of care.

This is an opportunity to play a key role in embedding best practice and supporting the continued growth and improvement of the service. As the service develops, the emphasis of the role will increasingly shift towards strategic leadership, quality assurance, governance, service improvement and future development.

The successful candidate will be able to recognise what the service needs at any given time and adapt their approach accordingly, remaining visible and involved operationally where appropriate, while driving long-term quality, compliance and continuous improvement.

What We Offer

• Competitive salary

• Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays),             plus your 'birtholiday'

• Pension contribution scheme

• Benefits platform offering flexible high street savings and discounts on top brands

• Employee Assistance Programme and wellbeing platform

• Ongoing training and development opportunities

• A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for

Key Responsibilities

1. Leading and Managing the Service

• Hold CQC registration and personal accountability for the quality, safety and compliance of all regulated care activities delivered by the organisation.

• Provide day-to-day operational leadership of the care service(s), being genuinely present and accessible to care support workers, coordinators, and senior staff, particularly in the early period of the role.

• Line manages the coordination and care team, providing regular supervision, clear direction, and honest feedback.

• Be willing to get involved in operational problem-solving when needed, covering gaps in coordination, stepping in on complex cases, supporting the team through difficult periods, while also working to build the capacity that, over time, reduces the need for this.

• Build and sustain a team culture where staff feel supported, valued, and clear about what is expected of them.

• Manage performance and conduct fairly and consistently, with appropriate HR support.

2. Quality, Compliance and Safeguarding

• Ensure the service always operates in compliance with the Health and Social Care Act 2008 and CQC Fundamental Standards.

• Maintain continuous inspection readiness under the CQC Single Assessment Framework, understanding that ratings can be updated at any point, not just following a scheduled visit.

• Act as a named safeguarding lead, recognising, reporting, managing, and recording safeguarding concerns across all regulated services.

• Lead a meaningful quality assurance programme, involving audits, spot checks, care plan reviews, complaint analysis, and use findings to drive improvements.

• Submit CQC notifications accurately and on time and ensure the Statement of Purpose and all governance documentation accurately reflects what the service does.

• Monitor care quality through ECM data, visit records, staff feedback and regular engagement with service users and their families, remaining closely connected to the day-to-day service delivery to identify and address emerging issues before they escalate.

• Ensure care and support delivery across all services remains within the scope of relevant contractual and funding arrangements, and that any changes to the service scope, volume or specification are identified and escalated appropriately.

3. Care Planning and Service User Relationships

• Ensure every service user has a current, person-centred care plan that reflects their needs, preferences and risks.

• Oversee and contribute to care assessments and reviews, including involvement in complex cases, multi-agency reviews and situations where a senior presence is needed.

• Build and maintain positive relationships with service users, their families, and carers, being accessible, responsive, and honest whether managing concerns or recognising success.

• Ensure that the service user experience and what it actually feels like to be supported by our service is at the centre of how quality is assessed, monitored and improved.

4. Safe Recruitment, Staffing and Workforce

• Ensure all staff are recruited safely and in line with statutory and regulatory requirements, with appropriate DBS checks, references, right-to-work verification, and safer recruitment processes completed before delivering regulated care.

• Manage all aspects of the Skilled Worker visa sponsorship process, including sponsorship applications, compliance monitoring, record keeping, and reporting requirements in line with Home Office regulations.

• Lead on workforce development, identifying training needs, commissioning training, maintaining records, and ensuring all staff are competent for the care they deliver.

• Ensure a regular and effective programme of one-to-one meetings, supervision, probation reviews and annual appraisals is maintained across the service, addressing performance, development, wellbeing, and any concerns in a timely manner.

• Support, and where appropriate, lead HR processes, including investigations, disciplinary, performance management, grievance, and absence management meetings, working closely with HR to ensure a fair, consistent and legally compliant approach.

• Ensure the on-call and lone working frameworks are in place, understood by all staff and working in practice.

• Participate in the senior management on-call rota, providing advice, support and decision making in response to serious incidents, safeguarding concerns, deaths, and any other urgent operational matters requiring immediate senior attention.

• Participation in a shared on-call rota, including evenings/over-night and weekends, and bank holidays where scheduled.

5. Working with Senior Leadership

• Work closely with the Head of Operations (Deputy CEO) reporting on service performance, escalating concerns, contributing to strategic decisions, and supporting the organisation's broader development.

• Contribute to commissioner relationships and contract management, including monitoring reporting, quality submissions and attendance at review meetings.

• Play an active part in shaping how the service develops, bringing operational knowledge and professional judgement to decisions about what the service does, how it is structured and where it grows.

• Demonstrate the confidence to communicate honestly, raise difficult issues and challenge constructively in the best interests of the service and the people we support.

PERSON SPECIFICATION

Qualifications

· Level 5 Diploma in Leadership and Management for Adult Care or actively working toward it with a clear and realistic            completion plan.

· Enhanced DBS with adults' barred list or willingness to apply immediately.

· Full UK driving licence and access to own vehicle.

Knowledge

· Strong working knowledge of the CQC Single Assessment Framework how evidence is gathered, what quality                      statements are assessed against, and what continuous inspection readiness means in practice.

· Comprehensive knowledge of the Health and Social Care Act 2008 and CQC Fundamental Standards.

· Knowledge of safeguarding adults' legislation and local procedures.

· Knowledge of the Mental Capacity Act 2005 and how it applies in domiciliary and community care

· Working knowledge of Working Time Regulations and how this practically applies to care rotas and on-call                            arrangements.

· Understanding of contractual compliance in a multi-contract or multi-funder care environment, and the implications of            changes to service scope or volume.

Experience

· Proven experience as a Registered Manager (or equivalent senior care management role) in a CQC-regulated                      domiciliary or community care service.

· Experience of being hands-on in a care management role, understanding when direct operational involvement is                  needed.

· Experience of managing safeguarding, making referrals, managing investigations, recording outcomes, and learning            from them.

· Experience of directly supervising and developing a care team including coordinators, senior carers, and care                        support workers.

· Experience of managing quality across a regulated service, completing audits, spot checks, care plan reviews and                complaint handling.

· Experience of CQC compliance and notifications, including operating under the Single Assessment Framework.

· Experience of managing across multiple service lines or contracts simultaneously, ensuring compliance with each                  commissioner or funder’s specific requirements.

Skills & Abilities

· Able to assess service performance, recognise what is working well, identify challenges and confidently                                  communicate these in a clear and constructive way.

· Willingness and flexibility to be hands-on when required, and confident enough to step back appropriately as the                  service develops.

· Excellent written communication skills, being able to write clearly, accurately, and professionally for a variety of                      audiences (CQC, commissioners and families).

· Excellent verbal communication skills, being able to speak in a clear, honest, and approachable way with care                      workers, service users, families, CQC inspectors and senior colleagues.

· Strong decision-making skills when under pressure, including in safeguarding, serious incidents and out-of-hours                  situations.

· Competent in care management systems — including rostering, ECM, and digital care planning.

Personal Qualities

· Shows the self-awareness, honesty and professional courage to recognise what is working, what is not, and what                  needs to change.

· Demonstrates resilience and calm judgement, remaining focused and clear when faced with challenging or complex              situations or organisational difficulties.

· A caring and compassionate leader with a genuine commitment to making a positive difference to the people we                    support.

· Accountable and takes ownership of outcomes.

· Adaptable and confident working at different levels, recognising when to move between strategic thinking to                          operational problem-solving.

· Collaborative and approachable, with the ability to build positive working relationships and work effectively with                      people at all levels of the organisation.

· Curious and improvement-focused, with a willingness to ask questions, explore new approaches and learn from                    experience.

Senior Corporate Partnerships Manager

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Acorns Children's Hospice is looking for a Senior Corporate Partnerships Manager to lead the charity’s corporate account management strategy, driving the delivery of income growth from key accounts and delivering exceptional supporter experiences.

About the Role

At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. As the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported, and annual expenditure on our care work- we need to raise more than £14 million each year to run and support our care services.

As Senior Corporate Partnerships Manager, you will:

• Line manage and develop two Corporate Partnerships Managers, setting clear objectives, driving performance, and maximising partnership income and engagement
• Manage a portfolio of key corporate accounts, identifying opportunities to grow income, deepen engagement, and strengthen long-term relationships
• Act as the lead account manager for our partnership with Aston Villa Football Club, ensuring contractual commitments are delivered, opportunities for growth are maximised, and supporter engagement is enhanced
• Develop compelling partnership proposals, presentations, and pitches that clearly communicate the charity's impact and value proposition
• Identify, map, and cultivate relationships with senior decision-makers and key stakeholders to secure and grow strategic partnerships
• Deliver an exceptional donor experience and stewardship journey that is tailored to each partner

About You

• Experience in corporate fundraising or account management within a charity or commercial setting

• Experience and evidence of first-class relationship management techniques and donor stewardship.

• Proven track record of securing significant gifts at six figures and above from corporate partners.

• Strong negotiation and influencing skills, with experience engaging senior stakeholders.

• Commercial awareness and confidence with budgets, forecasting and ROI analysis.

What We Offer 

• £47,277 per annum, plus car allowance of £3,192
• 37.5 hours per week
• Hybrid role - based in nearest Acorns hospice (Walsall, Worcester or Birmingham), travel across the region and home working 
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2Work scheme - save up to 42% on bikes and equipment
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.   
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service 

Interviews are scheduled to be held week commencing 31 August

We encourage early applications, as this vacancy may close ahead of the advertised closing date if we receive a high volume of interest

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

Find out about our culture, career development, benefits and more here: Why Work for Acorns?