Service delivery manager jobs

Are you a recent graduate passionate about social justice and looking to make a real impact?
Join a small, dedicated team at C4WS Homeless Project and help support people experiencing homelessness with dignity and compassion.

This is an excellent opportunity to gain hands-on experience in the homelessness sector and contribute to a grassroots organisation making a tangible difference in Camden.

About the Role

We’re looking for a flexible, compassionate and organised Project Worker to join us from October. You’ll support our Winter Night Shelter, assist with guest services and casework, and lead on communications through social media and newsletters.

This varied role offers a unique insight into frontline homelessness work, while building skills in project delivery, volunteer management, and digital content creation.

Key Responsibilities Include:

• Staffing 2 evening shelter shifts per week (Nov–Apr)

• Supporting volunteers and guests during shelter operations

• Assisting guests with appointments and move-on support

• Managing bookings for showers, laundry, and wellbeing sessions

• Running C4WS social media accounts and producing content

• Providing admin and reporting support to the team

• Helping with community programmes and practical logistics

About You

We’re looking for someone who is:

• A recent graduate (any discipline) with a strong interest in homelessness or community work

• Friendly and empathetic, with great communication skills

• Organised and reliable – able to juggle tasks in a small, busy team

• Confident using social media professionally

• Willing to work occasional evenings and weekends as part of a rota

Desirable:

• Experience working or volunteering with vulnerable adults

• Knowledge of housing/homelessness issues

• Creative skills for digital or print content

• Driving licence (helpful but not essential)

Why Join Us?

At C4WS, you’ll be more than just a team member – you’ll be part of a mission-driven community. We offer a supportive environment, varied responsibilities, and the chance to work directly with people at a pivotal moment in their lives.

How to Apply

Please send your CV and a short cover letter explaining why you’re interested in the role.

The closing date for applications is Tuesday 9th September at midday.

Interviews will be conducted on Monday 15th and Tuesday 16th September in person, at our offices in Euston.

C4WS Homeless Project is rooted in Christian values. We welcome applicants of all backgrounds and beliefs who are happy to work respectfully within our ethos.

We are committed to diversity, equity and inclusion, and warmly encourage applications from people of all backgrounds, especially those with lived experience of homelessness.

Be the friendly face that makes a difference in someone’s life. As a General Adviser with Citizens Advice Peterborough, you’ll be based in GP surgeries and community venues, offering practical advice and support to people when they need it most. From benefits and housing to employment and family matters, you’ll help clients find solutions before problems escalate.

You’ll empower people to take control of their situations, guide them through complex processes, and, when needed, stand alongside them as they access other services. This role is part of an integrated approach to health and wellbeing, working closely with others to make sure no one slips through the net.

We offer full training to help you become a qualified Citizens Advice general adviser, ongoing support from a friendly and committed team, and the satisfaction of knowing your work directly improves lives in your community. You’ll also gain experience across a wide range of advice areas, building skills that will stay with you for life.

If you’re a great listener, a clear communicator, and passionate about helping others, this is your chance to use those strengths to make a real difference.

Job Purpose

This role plays a key part in the delivery of Operation Smile UK’s retention programme, generating income and retaining existing cash and regular giving donors. The Giving Engagement Officer (Retention) will support the Giving Engagement Manager to implement multi-channel (mail, telemarketing, web and email) donor retention campaigns, ensuring timely delivery, creative accuracy, and effective stakeholder coordination.

You will be responsible for managing campaign schedules, supporting the creative and data processes, and ensuring delivery partners are aligned. This is an excellent opportunity for someone looking to deepen their fundraising or campaign delivery experience in a collaborative, fast-paced environment.

Key Responsibilities

Campaign Delivery & Coordination

· Deliver cultivation and retention campaigns, setting up and developing schedules in Asana and coordinating all required stakeholders.

· Manage timelines to ensure all activity is delivered on time and to plan.

· Compile campaign costs and track expenditure against budgets, flagging issues as they arise.

Creative, Data & Fulfilment Management

• Develop campaign briefs for creative, data output, print and fulfilment for review by internal teams and suppliers.
• Manage the creative sign-off process: collate feedback from stakeholders and ensure briefing accuracy to suppliers.
• Proof all campaign materials to maintain brand integrity and accuracy.

Digital & Email Communications

• Support the development of donor emails in line with agreed campaign structures.
• Coordinate the production and scheduling of email content in collaboration with the communications and data and tech team.

Performance Monitoring & Reporting

• Compile campaign results for analysis and provide reports to inform future activity.
• Work closely with data teams to ensure appropriate segmentation and tracking.

Donor Stewardship

• Support the thank-you process, including personalising and developing donor thank-you cards as required.
• Contribute to improving supporter journeys and experiences through campaign touchpoints, especially for regular givers.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Application Instructions

Could you please provide us with a cover letter (no longer than one A4 page) that addresses the following:

1.  Why are you interested in a career in fundraising?
2.  What skills will you bring to this role? 
3. What specifically attracted you to Operation Smile UK’s mission to provide cleft care and safe surgery globally?
4. How have you coordinated campaign schedules, stakeholders, and suppliers in previous roles to ensure on-time, accurate campaign delivery?

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

As Senior National Public Affairs Manager, you’ll take the lead in building relationships with key stakeholders in the UK Parliament and Government. This is a high-impact role, designed to influence national policy and improve support for people living with terminal illness.

You’ll shape and deliver external engagement strategies, work on national campaigns, and ensure that Marie Curie’s research and insight are central to conversations about end-of-life care. You’ll also contribute to our internal policy development and play a key role in shaping how our work is communicated publicly.

The post holder will be part of the Policy and Public Affairs, England team and will also work closely with colleagues in Wales, Scotland and Northern Ireland and with colleagues across the charity. This is a maternity cover post and a fantastic opportunity to drive change from the heart of the UK policy landscape

Main Responsibilities: 

• Lead engagement with national policymakers and parliamentary stakeholders.
• Design and deliver impactful events, campaigns and policy initiatives.
• Collaborate with colleagues across the wider charity, devolved nations and our sector partners charity to align public affairs strategies.
• Work with Marie Curie-funded researchers to ensure evidence drives policy influence.
• Represent the charity at external meetings, briefings and events.
• Line-manage officer-level team members, ensuring high performance and development.
• Champion end-of-life care issues through social media and public communications.

Key Criteria:

• Strong experience in lobbying or public affairs, with a proven record of policy influence.
• Excellent oral and written communication skills, with the ability to tailor content to varied audiences.
• Deep understanding of the UK Parliament and Government structures.
• Experience of developing and maintaining senior-level relationships.
• Political judgement, campaign experience, and the ability to manage complex projects.
• Knowledge of health, palliative care or social justice issues in the UK.
• Ability to analyse complex data and translate it into impactful messaging.
• Prior experience in healthcare or palliative care policy and advocacy is considered an asset.

Please see the attached full job description.

Application & Interview Process

· As part of your online application, you will be asked for a CV and supporting information about your motivation and relevant skills. Please review both the advert and job description and outline your most relevant skills, and knowledge for the role.

· Close date for applications: 24 August 2025

Salary: £45,000-50,000 per annum (+ £3,500 London Weighting Allowance if applicable)

Contract:  Fixed-term (12 month), full time (35 hours per week)

Based: Hybrid. You will be working remotely from home and 1-2 days a week from our Embassy Gardens office in London.

Benefits you’ll LOVE:

· Flexible working. We’re happy to discuss flexible working at the interview stage.

· 25 days annual leave (exclusive of Bank Holidays)

· Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)

· Loan schemes for bikes; computers and season tickets

· Continuous professional development opportunities.

· Industry-leading training programmes

· Wellbeing and Employee Assistance Programmes

· Enhanced bereavement, family friendly and sickness benefits

· Access to Blue Light Card membership

· Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Location: North Tyneside and Northumberland (Hybrid)

Reports to: Prevent & Cope Team Coordinator 

Job Type: Part-Time – 18.5-20 hours per week

Salary: £23,690 - £25,235 per annum (pro-rata for part-time hours).

Are you passionate about supporting children and young people affected by domestic abuse? Do you want to make a real difference through therapeutic support in a trauma-informed, child-centred environment? Join Acorns as a Mental Health & Wellbeing Project Worker.

About the Role

We are seeking an experienced and empathetic Mental Health & Wellbeing Project Worker to contribute to the development and delivery of flexible support services which address the psychological and emotional needs of children, young people and families living with the effects of domestic abuse, in North Tyneside and Northumberland. You will help to develop, organise and facilitate key aspects of the service as requested by the Team Coordinator such one-to-one support interventions, group work, and youth participation opportunities in a variety of settings including in-house, schools and community venues.

Key Responsibilities

• Develop and deliver flexible one to one support sessions, using a range of interventions to assess and positively contribute to the individual wellbeing needs of children and young people impacted by domestic abuse.
• Support service users, particularly within the 11-16 age group to develop personal and life skills, promoting self-esteem and independence, and raising awareness of other support services and opportunities available to them and their families.
• Contribute to the planning and delivery of group work, activities and events, including the continued development of service user participation
• Work in partnership with statutory and voluntary agencies to ensure coordinated care and refer service users to additional sources of help and protection as needed.
• Adhere to safeguarding, confidentiality, and equal opportunities policies while maintaining accurate and confidential records, reporting appropriately, and complying with organisational guidelines.
• Participate in training, supervision, and team activities, contributing flexibly to service development and supporting broader organisational goals as required by management.

About You

• Holds qualifications and relevant experience in social care, childcare, youth work, or a therapeutic field
• Experience working directly with children and young people with an excellent understanding of common issues relating to child development, mental health and wellbeing
• Experienced in one-to-one casework, group facilitation, youth programmes, and multi-agency working, with a proven ability to assess needs and connect individuals to appropriate support services.
• Effective communicator with the ability to engage sensitively and non-judgementally with service users, demonstrating empathy, professionalism, and a commitment to empowering individuals.
• Skilled in managing workloads, maintaining accurate records, writing reports, and meeting deadlines under pressure, with strong time management and attention to detail.
• A motivated, flexible team player who values equality and diversity, and brings creativity and initiative to their practice.
• Driver (essential) with access to a reliable vehicle for work purposes.  This role involves frequent travel to and from locations across North Tyneside and Northumberland to meet the varied needs of service users.

Why join us?

This is a fantastic opportunity to be part of a positive, compassionate and impact-driven team. You’ll enjoy flexible working arrangements and autonomy in your role, opportunities for professional development and training, a supportive environment, reflective supervision, and the chance to help shape our systems for the better.

We warmly welcome applications from all sections of the community and are committed to equal opportunities.

Please note that a DBS check will be necessary for this role

If you are committed to empowering children and young people and want to be part of a team making lasting change, we’d love to hear from you.

Our Generalist Advice Supervisors provide excellent on-the-day generalist advice supervision across our services.

You could supervise advice already, or be an experienced adviser looking for their next move. This role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people along with them. You'll maintain a consistently high quality of advice and helping clients by providing support, guidance and feedback on a day-to-day basis by:

• actively supporting the quality of generalist advice and pathfinding (triage) by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, that research and campaigns issues are identified and outcomes are recorded 
• actively supporting each team member to develop their skills and competences, by guiding, demonstrating, encouraging, suggesting, coaching, giving timely & constructive feedback and challenging appropriately 
• adapting the level of support to individual competence and taking account of the whole team’s needs.
• managing the practicalities of advice sessions by overseeing and managing all practical issues relating to the session

PRINCIPAL TASKS AND RESPONSIBILITIES 

Supervision 

• Ensure that all advice given under your supervision conforms to Citizens Advice quality standards and with our systems and procedures. 

• Supervise advice teams in our main office, at outreach locations and on remote services (e.g. Adviceline) to ensure smooth running of services and client journeys. 

• Manage drop-in sessions at our main office and at external locations 

• Identify general training and support needs in paid and voluntary staff under your supervision and feed back into the organisation’s learning and development plan. 

• Provide timely feedback to paid and voluntary trainee advisers by observing client interviews and reviewing follow-up work 

Quality assurance and training 

• Working as part of our case review team, conduct case reviews to set rectification action for both paid and voluntary staff to ensure Citizens Advice quality standards are met. 

• Keep up to date with legislation, case law, policies and procedures, and disseminate updates to paid and voluntary staff through our communications channels. 

Research, campaigns and partnership building 

• Take part in the organisation’s responses to local research and campaign issues by supporting paid and voluntary staff to collect case studies and statistical data. 

• Contribute to developing partnerships with other organisations to support our advice work. 

Other duties and responsibilities 

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of our service. 

• Be alert to funding opportunities and contribute to funding bids and proposals. 

• Demonstrate commitment to the aims and policies of the Citizens Advice service. 

• Abide by the health and safety guidelines and share responsibility for own safety and that of colleagues. 

PERSON SPECIFICATION 

Essential 

• Ability to commit to and work within, the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Kensington and Chelsea. 

• If not currently a supervisor, a minimum of two years’ experience and demonstrable ability of delivering good quality generalist advice.

• Experience of delivering advice across different channels (telephone, in-person, etc.).

• Understanding of the complex needs of our clients, the ability to empathise, and to deliver advice in a way that meets the client's needs 

• Ability to prioritise own work, meet deadlines and manage a variety of duties. 

• Good interpersonal and communication skills, verbally and in writing.

• Proven ability to build relationships with clients, volunteers, staff and partners. 

• Experience of working with, managing and developing volunteers. 

Desirable 

• Familiarity with Citizens Advice’s policies, procedures and systems. 

• Experience of formally or informally supervising, mentoring and/or guiding colleagues. 

• Experience in giving debt advice 

We’re looking for a Policy and Public Affairs Manager with a proven ability to manage relationships with key stakeholders at a national level and a deep understanding of the education policy landscape. This is a great opportunity to join an ambitious team redefining public service delivery through tech innovation and strong partnerships.

Oak is the publicly-funded provider of free, high-quality digital curriculum and teaching resources for schools. We are a pioneering organsation, fully remote and mission-driven, working to support teachers and improve pupils’ access to quality education. Oak offers high levels of flexibility, autonomy and purpose.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

�� About the Role

Oak's success is built on a wide range of partnerships across the education and wider public sector. This is a fantastic opportunity for a policy and public affairs professional to manage key relationships and develop Oak's policy role.

�� What You’ll Be Doing

• Manage relationships and inputs with important stakeholders across the education, political and commercial sectors. Act as the lead policy liaison between Oak and the Department for Education

• Work with partners and the Department for Education to develop, agree and fulfil Oak’s policy role and remit within the curriculum, education, AI and edtech landscape.

• Write speeches, presentations, briefings and public papers to communicate Oak’s role and impact, and support Oak’s proactive and reactive media work. You will also represent Oak at public events and in meetings with key figures interested in our work.

• Ensure the continuous improvement of Oak’s external monitoring, stakeholder engagement and policy work.

• Deputise for the Head of External Relations and take on other general responsibilities as required.

• Regular travel to London for in-person meetings and events, including some overnight stays

• As a member of the Oak Team, you will contribute to the wider success and culture of the organisation as well as support and model our five values: create the right environment, be a great colleague, own your role but work for the team, make things happen and keep getting better.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

�� What We’re Looking For

• 4+ years holding responsibility for the development of policy and stakeholder relations.

• Extensive knowledge of the education landscape and policy agenda plus developments in AI and edtech.

• A skilled communicator, able to analyse, distil and convey complex information succinctly and build positive relationships with external stakeholders.

• Organised and detail-oriented.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process. 

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: 23:59 on 31 August 2025

If this sounds like the kind of role and team where you would thrive, we'd love to hear from you.

Next steps

You’ll answer some questions related to your day-to-day job. After the advert closes, your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans). 

If you are shortlisted, we’ll invite you to the next stage.

We love giving feedback, so at the end of the application process we'll share how well you performed.

We are aiming to start interviews in early September 2025.

We are experiencing really good responses to our job adverts. This may lead us to close the role early, so if you are considering applying then please get your application in early to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Family Support Manager - Greater Manchester

£29,000 + Company Car and benefits

This post will cover the Greater Manchester region

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Manager to deliver a high-quality family support service as part of our Greater Manchester Care Team.

Reporting to the Family Support Manager of the Manchester Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online.

Close date: 25th August 2025

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Manchester Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime. Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.As the post holder you will be responsible for delivering our front-line work to young people, parents and other adults (professionals). You will work in schools and in community settings across the North West of England to generate impact for young people using Khulisa’s trauma-informed approach. This role requires an enhanced DBS check.

The post holder will be required to work from home permanently but be willing and able to easily travel regularly to various locations in in the North West of England as necessary to fulfil the requirements of the role, to deliver aspects of the programme, and to engage with other stakeholders and colleagues.

Main Duties and Responsibilities

Programme Delivery:

· Facilitate the delivery of sessions in our flagship Face It programme and modular workshops to young people, our Nurturing Connections programme for parents and carers, and our trauma training for professionals.

· Facilitate delivery to a high standard in all settings (schools, youth services, and community spaces), ensuring that you are always taking a trauma informed approach.

· Facilitate various youth participation workshops, co-delivering with young people as much as practicable.

· Respond to any questions, disclosures or safeguarding concerns raised during sessions and follow up where necessary with the relevant safeguarding teams or, where consent is secured, make onward referrals for additional support in specific cases.

· Contribute to the continuous development of all aspects of the programmes, sharing new ideas and using best practice.

· Participate in the periodic review and updating of programme contents and/or development of new materials with relevant colleagues, ensuring that materials used across the team are always uniform and consistent.

· Maintain accurate records of programme activities, including record of input, output, and impact as well as demographics data, and support relevant colleagues in ensuring effective monitoring and periodic evaluation and reporting of impact generated.

· Manage relevant budgets and ensure a value for money approach to all expenditure, making sure to keep within budget.

Programme Coordination:

· Take direct responsibility for logistics of individual programme delivery or activity, including scheduling, resourcing, staffing, and liaising with schools and other partners to ensure effective delivery.

· Work with colleagues in Impact and Evidence team to provide programme data as required to effectively demonstrate impact generated through your delivery.

· Where possible during delivery, generate multi-media content for the use of colleagues in communications to use in updating the Khulisa website and for social media.

Stakeholder Management:

· Support the Programme Lead in the building and maintenance of strong relationships with delivery partners - schools, community organisations, and other important stakeholders.

· Contribute to any work to use learning from delivery activities to redesign existing programmes and/or develop new pieces of work as required.

· If required, represent Khulisa at events, meetings, and conferences as required etc.

· Support the onboarding and training of Associate Facilitators and volunteers as necessary.

· When required, support the onboarding and training of other permanent programme staff.

Additional Duties and Responsibilities

· Objectively review the successes and achievements of each delivery session facilitated against programme or activity objectives, identifying and implementing opportunities for making ongoing improvements.

· Depending on experience and qualifications, to be receptive to any other duties as required by the line manager and in line with the needs of Khulisa.

· To develop and maintain good working relationships with colleagues and other professionals, and to participate in team meetings.

· To participate in personal supervision in accordance with Khulisa’s supervision and performance appraisal policy and attend agreed training as relevant.

· At all times to carry out the responsibilities of the post in a manner consistent with promoting equalities and diversity and demonstrate respect for colleagues and Khulisa’s aims and values.

· To maintain an awareness of own and others’ health and safety and comply with Khulisa’s Health and Safety policies and procedures.

· Occasional evenings and weekend (events) may be involved with time off in lieu agreed.

All job descriptions are subject to periodic review

Project Support Officer

Contract Type: Permanent

Hours: Full time 37 hours

Salary: £24,627 to £27,627

Team: Affordable Warmth Team

Location: Queens Walk Community Centre

Closing Date: Monday 18th August 2025

We have an exciting opportunity for a talented individual to join our team and fulfil this role on a full-time basis, working 37 hours per week.

Working for the Charity Nottingham Energy Partnership has great benefits. As well as competitive pay, good leave entitlement and access to a generous pension scheme, we strive to create an enjoyable, inclusive and progressive work culture where everyone is supported.

In return, we are looking for a climate change or environment enthusiast with great administration skills and a passion for our cause to join our vital organisation.

The ideal candidate

· Do you have project support experience?

· Do you have experience delivering presentations or workshops?

· Do you have excellent administrative skills?

· Are you friendly, with a flexible and organised approach?

So, if you want to step into a rewarding position where you can make a positive impact by helping vulnerable households improve the thermal efficiency of their home then we want to hear from you.

We have a longstanding commitment to climate change, and we want you to be a part of a legacy that ensures a sustainable future. What’s more, with flexible working options among an array of benefits, you’ll be supported to grow and thrive in your role.

About the Role:

This is a great opportunity for the right candidate to play a significant role in the business operations of the Charity. As a Project Support Officer, you will be the first point of contact for households, providing excellent customer service.

Good communication skills are a must, alongside a proactive approach to problem solving. Previous experience in a similar role delivering presentations, also providing quality administrative and customer service support would be desirable and would make you a valuable contribution to our small, friendly and dedicated team.

Benefits:

As an employee of NEP you will be eligible for:

· Our attractive package which includes 24 days annual leave

· Public holidays

· Hybrid home working

· A 5% employer contribution pension (in line with auto-enrolment rules)

· Staff appreciation days, annual team away day and company social events

· Employment assistance package

Closing date: Monday 18th August 2025

Please note there may be occasions where we close the advert before the closing date and therefore encourage you to apply as soon as possible.

Nottingham Energy Partnership is committed to promoting equality and diversity to people regardless of age, gender, religion, belief, race, sexuality or disability.

Registered Charity Number: 1091513.

We have an exciting opportunity to join MASH’s staff team. We are looking for a Homeless Outreach Worker to join the team at MASH and provide support to women in Manchester. This role is part time at 21 hours per week and will include two night-time outreach shifts per week driving the MASH van.

We believe in choice and empowerment, focusing on the material impact and reality of women’s lives, and how we can work with women to create the change that works for them. We hold a strong belief in women’s assets, talents, skills and abilities. Through our services we partner with women as they access and navigate services to aid recovery and realise their goals.

MASH is the only organisation in Greater Manchester which exists specifically to support women who sex work. Through our range of services we build trusted relationships with women to keep them safer, healthier and more equipped to take control of their lives.

Purpose of the role

To work with other members of the MASH team to achieve the following outcomes for women who sex work:

• To improve women’s health
• To improve women’s well being
• To support women to make informed choices
• To increase women’s safety
• To influence policy and practice changes in other agencies working with our client group

Using a gender and trauma-informed approach, the Homeless Outreach Worker will deliver two sessions of street outreach each week. This will involve driving and taking the MASH mobile vehicle into areas of Manchester where women are engaged in sex work on the street. The role involves delivering a harm reduction approach to offer a quality service to women to improve health, housing and safety outcomes. This will be delivered with a respectful and non-judgemental approach assisting women to reduce harmful behaviours and improving access to a range of services to improve their outcomes.

COMMUNITY HUB LEADER

Oasis Hub Woodview, Woodview Drive, B15 2HU

Full-time (40 hours per week, 1 FTE), Permanent Contract

Salary: £35,217 per annum

Oasis is looking for someone who can combine an entrepreneurial flair and excellent leadership skills to become the next Community Hub Leader at Woodview, Birmingham. 

The post holder will lead the development of the Hub, situated on the periphery of central Birmingham, serving the community of the Woodview estate, supporting the Oasis Academy and wider local community. The role will hold the vision of integrated community delivery, which will include a range of projects such as family support, volunteering, advice and support, community events.

This is a key role as you will be responsible for strategic oversight of the hub charity, ensuring the youth and community work supports the work of the academy, working alongside other local Oasis leaders such as the Principal, volunteers and members of the local community to develop a joined up local vision for the community.

Some of the specific duties of this role include:

· Establishment and coordination of a range of services such as family support, holiday provision, volunteering and community empowerment projects.

· Building supportive working partnerships across the community and various groups.

· Leading strategic development (e.g. comms, income generation, MEL)

· Planning, resource and coordinate the community plan, measuring impact.

· Working closely with the academy safeguarding team on Early Help and family support.

· Developing a team that can grow an Oasis Movement (e.g. engaging staff, volunteers and community workers).

This is very much a relational and project management role. As such, the successful applicant will need to demonstrate:

· Experience of leading community delivery and growing projects from start-up phase.

· Innovative use of resources and budget management to maximise funding.

· A thorough knowledge and understanding community work.

· An education to degree level or equivalent and /or relevant professional qualification.

This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work. In return we offer:

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% employer contributions.

· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.

· Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.

For full details please go the Oasis UK charity website.

Closing date for completed applications is 5pm Friday 29th August. Stage 1 interviews will be held on either Friday 5th or Monday 8th September via TEAMS and the final stage will take place on Monday 15th September in person at Woodview. Please send us your CV and cover letter.

For an informal conversation about the role, please contact us via the Oasis UK charity website

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

We have an incredible opportunity for a Veterans Community Nurse to join our team.

About You

Are you a committed, Registered Band 6 Nurse looking to expand your skills and have the opportunity to work with the Armed Forces Community? If you have an understanding of and empathy with the requirements of veterans and their families, you could contribute your skills and experience to improve the quality of life for our Armed Forces Community.

About the Role

As a Veterans Community Nurse, you will,

• Provide clinical advice and support veterans as they navigate and understand their healthcare pathways, including their families/support network when appropriate.
• Using a Coaching for Health approach, enable and empower those we support to set their own healthcare goals, “What matters to you”.
• Act as a link between the NHS, veterans and people serving in the Armed Forces. 
• Contribute to educational programmes for those who provide healthcare to the Armed Forces Community.

About the Team

This community-based team of nurses, Occupational Therapists (OTs), and administration staff support veterans with their physical healthcare needs by being resourceful in finding ways to deliver what is right and fair for those in the healthcare domain.

Salary: £40,232 - £44,654

Location: Hybrid working – Remote and in the Community.

Region: South – Greater London, Kent, Hampshire & East Sussex. Ideally applicants will be based in either Greater London or Kent, however candidates from Hampshire or East Sussex will be considered. Please note if you are not based in a location that permits regular travel to these areas, you application will not be progressed.

Hours: 35 per week, Monday – Friday

Contract type: Permanent 

Closing date: 17th August 2025

Interview: First interviews will take place on 19th August.

Please note: This vacancy may close earlier than the advertised closing date if a high volume of applications is received, so we encourage early submissions.

Help for Heroes value diversity and inclusion and welcome applications from candidates with diverse backgrounds.

Please apply direct via our website.

Position

The Psychologist will deliver high-quality, evidence-based psychological interventions, providing psychological assessments, formulations, and therapeutic support to asylum seekers and refugees with complex trauma-related mental health needs. This role will focus on the delivery of trauma-informed care, including interventions such as Trauma-Focused Cognitive Behavioural Therapy (TF-CBT) and Narrative Exposure Therapy (NET).

Hours: 37.5 hours per week

Duration: 12 months FTC, with possibility of 3-year extension (subject to project funding)

Location: Birmingham/Sandwell (5-day in-person role working in the project clinic)

Salary: £46,784.49 - £57,181.04 per annum

Job Purpose

The psychologist will work within a multidisciplinary team, collaborating closely with caseworkers, assistant psychologists, and other stakeholders to ensure the integration of psychological services into broader psycho-social support. A key responsibility is supporting and supervising assistant psychologists in the delivery of interventions, ensuring adherence to evidence-based practices and the service’s ethical standards.