Supporter care jobs

We're looking for a compassionate, highly motivated individual with experience in addiction recovery, behaviour change, wellness, and/or mental health to join our small, passionate team.

Role details: Full-time (30–37.5 hrs available) | £24,784–£28,734pa | Home-based, equipment supplied | 27 days leave + Christmas Eve, rising to 31 max | Now Pensions | EAP with Health Assured | Permanent, subject to probation.

You'll support volunteer facilitators and partners to grow SMART Recovery meetings across the South of England (excluding London), making our 4-Point Programme(s) more accessible to people managing addictive behaviour(s):

• South East: Berkshire, Buckinghamshire, East Sussex, Hampshire, Isle of Wight, Kent, Oxfordshire, Surrey, West Sussex
• South West: Bristol, Cornwall, Devon, Dorset, Gloucestershire, Somerset, Swindon, Wiltshire

Applicants must reside in the South of England, excluding London.

Job share considered: One employee can cover both regions, but we're open to a job share, i.e. one person for the South East 3 days per week, another for the South West. If full-time or dual-region work isn't feasible, please still apply.

What you'll need:

• Hands-on experience facilitating groups/meetings and an understanding of great facilitation.
• General awareness of addiction recovery and/or our 4-Point Programme(s); being a qualified SMART Recovery or SMART Family & Friends Facilitator, or former participant, is an advantage.
• Ability to bring people together, champion our mission, and create a safe, empowering space for growth and recovery.
• Strong presentation skills that engage, inspire, and inform, with volunteers, via Zoom training, or partners.
• Willingness to grow our footprint, diversify partnerships, and encourage uptake, including representing UKSR at events and conferences.
• Ability to work autonomously to a high standard.
• Stable internet connection and dedicated work space.
• Valid UK driving licence and a car for regular regional travel.

We welcome applicants with lived experience of addiction, your own journey or closeness to someone else's, bringing empathy, authenticity, and deep respect for others' experiences.

You'll be self-motivated, highly organised, able to manage time, workload, and travel independently, and skilled at uplifting and empowering others. Also with the emotional intelligence to support people who've faced adversity within clear professional boundaries.

Essential experience:

• Working with individuals/professionals in a relevant sector (addiction services, behaviour change, wellness, mental health).
• Supporting and developing volunteers.
• Delivering training, ideally in peer-support or recovery settings.
• Building strong working relationships with relevant organisations.
• Giving/receiving feedback and reflective practice.

You'll also contribute to key projects shaping SMART Recovery's future, so project management skills are required Particular interest in training and programme quality, volunteer management, social media/marketing, or business development can be developed as part of your role.

As a home-based role, you'll build meaningful relationships remotely, via email, phone, and video calls, bringing energy and adaptability to make remote working feel personal and productive. Regular travel across your region(s) is essential, visiting meetings and partners and supporting facilitators.

It is essential that you live in the South of England (excluding London).

Lead a pioneering national mental-health service for young people, rooted in nature and underpinned by strong clinical practice.

We are seeking an experienced Clinical or Counselling Psychologist to lead its development, accreditation and quality across the UK.

Salary: £57,528–£64,750 full-time equivalent (£34,517–£38,850 0.6 FTE) depending on experience 
Hours: 22.5 hours per week / three days per week
Contract: 18-month fixed term, with intention to extend subject to service growth and funding
Location: Hybrid, with travel to Dose of Nature locations and member organisations across the UK

Dose of Nature is a mental-health charity improving mental health and wellbeing through structured, evidence-informed engagement with nature.

We are developing a Young Person Memberships service for young people and young adults under 25. We will train and support trusted organisations to deliver the Dose of Nature model in their communities, providing the clinical framework, accreditation, supervision, quality assurance and evaluation needed for safe, effective and consistent delivery.

About the role

As Young People’s Clinical Service Lead, you will establish, deliver and grow this new service. Working with our Head of Clinical and Memberships Operations Lead, you will turn our clinical model into a scalable national service while protecting its quality, safety and integrity.

You will lead the clinical assessment and accreditation of member organisations; develop training and competency frameworks; provide supervision and consultation; establish governance, safeguarding and risk arrangements; monitor outcomes and quality; and build trusted relationships with NHS, voluntary-sector, youth-service and community partners.

About you

You will be a current HCPC-registered Clinical or Counselling Psychologist, with a doctoral-level qualification and experience broadly consistent with an NHS Band 8a role.

You will bring:

• Substantial post-qualification experience supporting young people or young adults experiencing mental-health difficulties;

• Strong skills in psychological assessment, formulation, intervention, clinical decision-making, safeguarding and risk management;

• Experience providing clinical supervision, consultation or reflective practice to other practitioners;

• Experience designing or delivering clinical training and assessing practitioner competence;

• Experience of developing, implementing or improving a clinical service; and

• The confidence to work across organisational boundaries, maintain clear clinical standards and help build a new national service.

• Experience in CAMHS, young-adult mental health, voluntary-sector provision, clinical governance, quality assurance, accreditation or partnership-led services would be valuable.

We offer hybrid and flexible working, employer pension contribution, pro-rata annual leave, professional supervision, CPD support and approved travel expenses.

Dose of Nature is committed to equality, diversity and inclusion. This post is subject to enhanced DBS clearance, references, verification of qualifications and HCPC registration, and eligibility to work in the UK.

Please download the full Job Description and Person Specification before applying.

Fixed term 2 years from starting date with potential to extend

Shape services that change lives.

The Limbless Association is seeking a passionate and experienced Services Development Lead to help shape the future of community support for amputees across the UK.

This is an exciting opportunity to play a key role in developing high quality, user-led services that support people through rehabilitation, recovery and life beyond limb loss.

You’ll lead service improvement, impact development and innovation across the organisation, ensuring services remain responsive, inclusive and evidence based.

We’re looking for someone who:

• Is passionate about service quality and impact 
• Enjoys turning ideas into meaningful actions and services 
• Can think strategically whilst remaining practical
• Ability to scope and scale 
• Understands the importance of lived experience and co-production 
• Wants to make a genuine difference

If you are motivated by improving lives and developing services with purpose and compassion, we would love to hear from you.

Salary: £60,000 - £80,000 FTE (£48,000 - £64,000 Pro rata for part-time), commensurate with experience

Contract: Permanent | Part-Time (0.8 FTE) | Year-round (Flexible working patterns considered)

Reporting to: The Head

St Catherine’s is seeking a visionary Director of Strategic Partnerships & Development to join our Senior Leadership Team. In this pivotal executive role, you will lead the strategy for our fundraising, external relations, corporate partnerships, and business development initiatives—shaping the future financial resilience and educational ambition of the School.

You will be responsible for securing philanthropic support, cultivating major donors, developing strategic partnerships and generating sustainable income opportunities. Whether your background is in corporate partnerships, high-value fundraising, commercial growth, hospitality, or professional services, this is an extraordinary opportunity to leverage your relationship-building expertise to make a lasting impact. Prior experience in the education sector is not required.

The Opportunity

As a senior ambassador for St Catherine’s, you will shape and execute an ambitious strategy to diversify income, engage key stakeholders, and maximize the value of the School’s brand and physical assets.

Reporting directly to the Head, you will oversee our Development and Alumnae Relations functions while collaborating closely with Admissions, Marketing, and Finance.

Key Priorities:

• Philanthropy & Major Gifts: Build and steward a pipeline of prospective donors, leading capital campaigns, grant applications, and major gift initiatives across alumnae, parents, and benefactors.
• Strategic Partnerships & Commercial Growth: Identify and secure mutually beneficial collaborations across business, technology, arts, sport, and the wider community.
• Alumnae & Community Engagement: Deliver an exceptional engagement strategy that turns network affinity into meaningful advocacy, mentorship, and support.
• Asset Optimization: Partner with executive colleagues to identify commercial opportunities within the School’s Site Masterplan and facilities.
• Data-Driven Strategy: Champion CRM systems and performance insights to track growth, evaluate potential initiatives, and guide executive decision-making.

About you:

• Senior Commercial Leadership: Proven success in a brand-led, growth-focused, or customer-centric organization.
• Relationship Mastery: Outstanding networking, negotiation, and influence skills with high-net-worth individuals, foundations, or executive stakeholders.
• Strategic Vision & Execution: The ability to translate big-picture strategy into clear, measurable execution frameworks.
• Data Literacy: Comfortable utilizing data insights, CRM systems, and performance dashboards to track pipeline conversion and guide choices.
• Ethos & Integrity: Alignment with St Catherine’s values, a commitment to holistic education, and an uncompromising dedication to child safeguarding.

Why Join Us?

At St Catherine’s, we offer a collaborative environment and a competitive benefits package, including:

• Flexible Working: Part-time (0.8 FTE) with flexible working patterns considered.
• Pension Scheme: Generous employer pension contributions (up to 12% employer).
• Holiday Allowance: 25 days plus Bank Holidays (pro-rata), available to book year-round.
• Fee Remission: Discounted school fees for daughters attending St Catherine’s.
• Health & Wellbeing: Comprehensive Health Cash Plan, complimentary lunches during term time, and a Cycle to Work scheme.
• Convenience: Free ample on-site parking.

How to Apply

Please submit your application online via My New Term by 10:00 AM on Tuesday 1st September 2026.

Please note: Applications will be reviewed on a rolling basis, and interviews may be scheduled prior to the closing date. Early application is strongly recommended.

St Catherine’s is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to child protection screening, including checks with past employers and an Enhanced DBS with Barred List check. St Catherine’s is an equal opportunities employer.

The Role

To provide high-quality, person-centred support and housing management services to residents living within Causeway's Mental Health Needs Service. Residents accessing this service experience moderate to high mental health needs, which may include enduring mental illness and periods of crisis. This role is available on a 6 month fixed term contract. The working hours for this role is 35 hours per week Monday-Friday. Flexible working conversations are welcomed as part of the interview process. 

The Service

We support adults living with moderate to severe mental health conditions, many of whom have experienced trauma, social exclusion, homelessness, substance misuse or other complex needs. Some residents may present with behaviours associated with their mental health, including heightened anxiety, emotional dysregulation, suicidal ideation, self-neglect or periods of crisis. The successful candidate must be comfortable working within these settings.

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

The Festival Administrator will provide practical, hands-on support to volunteers and the wider Festival team in the run-up to and during Limmud Festival. The role will focus on coordinating and responding to the needs of participants and volunteers, helping ensure the smooth and effective delivery of the event. Limmud Festival 2026 takes place in the Midlands from 25–30 December 2026 and the Festival Administrator are expected to be at the event. 

Clinical Services Manager

Location: Finsbury Park, London, with limited travel outside London
Hours: 21 hours per week, with occasional out-of-hours work
Salary: £40,800 pro rata (21 hours per week)
Contract: Permanent
Reporting to: Director of Clinical Services

About the role

icap is looking for an experienced and committed Clinical Services Manager to join our Clinical Management Team and support the Director of Clinical Services in the delivery, development and governance of icap’s therapeutic services.

This is an exciting opportunity for an experienced clinician with strong clinical management and people-management skills who is passionate about delivering high-quality, accessible therapy and supporting therapists to provide safe, effective and culturally sensitive services.

As Clinical Services Manager, you will have an important role in overseeing the day-to-day delivery of our clinical services, supporting our network of therapists and supervisors, and ensuring that clients receive a high-quality service from referral through to allocation and ongoing therapy.

You will act as a senior clinical resource within the organisation, providing clinical consultation and guidance, particularly around risk and safeguarding, while working closely with the Director of Clinical Services, Clinical Administrator, therapists, supervisors and partner agencies.

Key responsibilities

As Clinical Services Manager, you will:

• Provide clinical leadership and management across designated services, supporting therapists and supervisors and ensuring that clinical practice meets icap’s policies, procedures and governance requirements.

• Oversee the client journey, including referrals, pre-initial consultations, triage, assessments and allocations, working closely with the Clinical Administrator and assessing therapists.

• Provide senior clinical advice and consultation, including guidance around clinical risk, safeguarding and complex presentations, and provide clinical cover where required.

• Support and develop our clinical teams, including induction, regular reviews, recruitment, team meetings, CPD and ensuring high standards of clinical documentation and outcome measurement.

• Build strong relationships with partner agencies, funders and stakeholders, representing icap at relevant meetings and contributing to consultation, service development and improved access to therapy.

• Work closely with the Director of Clinical Services and wider management team on clinical governance, service development, audits, policies, reporting and the continued development of icap’s therapeutic services.

About you

We are looking for a qualified and experienced therapist who combines strong clinical expertise with excellent organisational and management skills.

You will have:

• Full professional membership, registration and accreditation with UKCP, BPS, BPC, BACP or equivalent.

• At least five years’ post-qualification experience.

• Experience of working therapeutically with people who have experienced childhood trauma.

• Experience of clinical management or management within an organisational setting.

• Experience of working across different cultural contexts and a strong commitment to culturally sensitive practice.

• Experience of collecting and measuring clinical outcomes, including CORE.

• Excellent communication, interpersonal and people-management skills.

• The ability to work independently while also contributing effectively to a multidisciplinary and collaborative team.

• Knowledge of relevant legislation, safeguarding and clinical governance requirements.

• An understanding of Irish history, culture, identity and the experiences of Irish communities.

Experience or training in additional therapeutic approaches such as Sensorimotor Psychotherapy, Somatic Experiencing, IFT, EMDR or Integrative Counselling would be desirable.

Why work with icap?

At icap, our work is centred on providing accessible, high-quality therapeutic support and responding sensitively to the needs of the communities we work with.

We are committed to diversity, equality and inclusion, culturally sensitive practice and improving access to therapy for people who may otherwise face barriers to accessing support.

We value compassionate clinical practice, collaboration, professional development and strong relationships with our clients, therapists, community partners and wider network.

As Clinical Services Manager, you will have the opportunity to make a meaningful contribution to both the quality of our clinical services and the continued development of the organisation.

You will join a committed Clinical Management Team and work closely with the Director of Clinical Services, CEO, therapists, supervisors and partner organisations.

How to apply

Please see the attached full Job Description and Person Specification for further information about the Clinical Services Manager role, including the full range of clinical, management, service-development and organisational responsibilities.

If you are an experienced clinician looking to take the next step in your clinical management career and are committed to delivering high-quality, culturally sensitive therapeutic services, we would be pleased to hear from you.

Clinical Services Manager | Clinical Management | Clinical Services | Therapy Services | Clinical Governance | Trauma-Informed Practice | Service Development | Mental Health

Job purpose: We are looking for a Clinical Lead to provide visible clinical leadership and assurance across Brake’s National Road Victim Service and wider organisational clinical practice, ensuring that services are safe, evidence-led, trauma-informed and consistently delivered.

The role will lead clinical governance and safeguarding development, strengthen quality assurance and risk management, provide specialist clinical and safeguarding guidance, and build workforce confidence through learning, reflective practice and professional development.

Working closely with leaders, managers and practitioners, the Clinical Lead will promote accountability for clinical standards, support consistent quality across regional teams and ensure learning from incidents, complaints, reviews and audits translates into service development.

The postholder will act as the lead for trauma-informed practice within NRVS and support the embedding of trauma-informed approaches across the wider organisation, ensuring practice reflects current evidence, professional standards and changes in the external landscape.

The role will support service resilience and operational improvement from a clinical perspective, including monitoring risks to safe service delivery, identifying opportunities to improve impact and efficiency, and helping ensure client outcomes are achieved before case closure.

The Clinical Lead will model continuous learning, professional curiosity, constructive challenge and evidence-led decision-making, supporting leaders and managers to lead their teams confidently through change.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: You will be a credible, compassionate and accountable clinical leader with the professional confidence to provide visible assurance on clinical safety, safeguarding, quality and risk across NRVS.

You will combine strong clinical judgement, analytical thinking and constructive challenge with the ability to translate evidence, quality intelligence and learning from incidents, complaints, reviews and audits into practical service improvement.

You will be collaborative, values-driven and able to build confidence in others, supporting Regional Managers, caseworkers and senior leaders to apply safe, consistent, evidence-led and trauma-informed practice.

Specifically seeking candidates with:

· Credible clinical leadership, with the ability to provide assurance to senior leaders and the Board, promote accountability and influence safe, consistent practice across teams.

· Clear communication, influencing and relationship-building skills with practitioners, managers, executives, trustees and external stakeholders.

· Ability to provide specialist clinical and safeguarding advice on complex cases, while supporting others to make safe, proportionate and evidence-led decisions.

· Strong facilitation, training and reflective practice skills, with the ability to design and contribute to professional development for caseworkers and managers.

· Ability to analyse evidence, risk, quality intelligence, service outcomes and client journey information, and translate insight into improvements in impact, efficiency and service delivery.

· Strong organisational, analytical and report-writing skills, with the ability to manage complexity, maintain confidentiality and provide clear assurance on clinical safety and quality.

· Ability to support Regional Managers and senior leaders to lead teams confidently through change while maintaining safe, evidence-led and trauma-informed practice.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Providence Row has supported people facing homelessness in East London since 1860. Our Day Centre is often the first place people come when they need help. It is a space where people can eat, shower, speak to staff, and be welcomed with dignity.

As a Day Centre Assessment & Reconnection Worker, you will play a key role at that first point of contact. You will ensure people are welcomed calmly, understood quickly, and supported to access the right pathway. This is a role focused on assessment, decision-making, and connection rather than ongoing casework.

You will also support geographical reconnection where appropriate, including accompanying clients to local authorities across London, ensuring plans are realistic, safe, and grounded in dignity.

The ideal candidate 

• Experience working with people affected by homelessness or multiple disadvantage.
• Confidence carrying out trauma-informed assessments and making clear, proportionate decisions.
• Understanding of housing pathways, rough sleeping processes, and local connection rules.
• Ability to remain calm and boundaried in challenging or fast-paced environments.
• Strong communication skills and the ability to build trust quickly.
• Good organisational skills and confidence using IT systems and databases.

Desirable

• Experience in a day centre, drop-in, or similar frontline setting.
• Knowledge of local authority homelessness duties and processes.
• Experience supporting reconnection or working across borough boundaries.
• Lived experience of homelessness or working alongside peer-led approaches.

What you'll be doing 

• Provide a calm and respectful welcome – create a steady, inclusive environment where people feel seen and understood from the moment they arrive.
• Carry out triage and assessment – hold light-touch front-of-house conversations and complete holistic, trauma-informed assessments where needed.
• Connect people to the right support – refer into Advice & Support, health, substance use, safeguarding, and progression pathways.
• Support reconnection across London – plan and carry out safe, informed reconnections, including accompanying clients to local authorities where appropriate.
• Work alongside volunteers and peers – model strong practice and support a consistent culture of dignity and hospitality.
• Record clearly and consistently – ensure all contact, decisions, and pathways are accurately recorded to support continuity and learning.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply
Please upload your CV with a covering letter, detailing how you meet the job specification by Friday 28 Aug 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Help Change Lives. Inspire Communities. Make a Lasting Impact.

Are you passionate about building relationships, inspiring supporters, and making a genuine difference to people's lives? If so, we'd love to hear from you.

At NICE, we are dedicated to transforming the lives of children and adults living with movement disorders and neurological conditions, including cerebral palsy, Parkinson’s, stroke, and multiple sclerosis. Through Conductive Education, we empower people to develop skills, confidence, and independence, helping them lead active and fulfilling lives beyond diagnosis.

This is an exciting time to join our charity. As we embark on an ambitious period of growth, we're looking to expand our community supporters and increase our regional presence.

About the Role

As our Community Fundraiser, you'll play a vital role in growing income and supporter engagement across a range of fundraising activities and events. Working alongside a passionate and successful fundraising team, you'll help develop meaningful relationships with families, community groups, individuals, and supporters who share our vision

This is a highly rewarding opportunity for someone who enjoys connecting with people, bringing ideas to life, and creating fundraising experiences that inspire lasting support.

You'll work closely with the CEO, Fundraising Manager, Fundraising team, colleagues across the organisation, and, most importantly, the incredible children, adults, and families we support.

What You'll Be Doing

• Generating income through a variety of community fundraising activities and events to achieve an agreed target
• Monitor and report on income, volunteer recruitment and event registrations
• Building strong relationships with supporters and providing excellent stewardship to maximise long term engagement
• Developing and nurturing relationships with our families, community groups, volunteers, and individual supporters
• Developing a new challenge events programme

About You

We're looking for a resourceful, creative and ambitious fundraiser who can inspire others and communicate the impact of our work with confidence and passion.

You will have:

• Previous experience in fundraising and income generation
• A proven track record of supporter stewardship and relationship management
• Excellent communication and interpersonal skills
• The ability to work independently while thriving as part of a collaborative team
• Creativity, initiative, and a proactive approach to achieving fundraising goals
• A genuine commitment to supporting disadvantaged children and adults

Why Join NICE?

At NICE, you'll be part of a dedicated team that believes in pushing the boundaries of human potential. Every day, you'll see the impact of your work on the lives of the people we support.

We are proud to offer:

• Flexible working arrangements
• A hybrid working model, combining office and home working
• The option of either 30 or 37.5 hours per week, depending on your circumstances
• 23 dyas holiday, plus 10 closed days and Bank Holidays 
• A supportive, inclusive, and collaborative culture
• The opportunity to make a real difference within a growing and ambitious charity

Our Commitment to Inclusion

We actively encourage applications from under-represented groups and are committed to building a team with diverse experiences, backgrounds, and perspectives. As a disability charity, we particularly welcome applications from disabled candidates and people living with long-term health conditions.

Ready to Make an Impact?

To apply, please send your CV along with a covering letter explaining why you are interested in the role and what makes you a great fit for our team.

Join us and help create opportunities, independence, and brighter futures for people living with movement disorders.

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.

We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.

Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.

About the role

We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.

You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.

Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.

As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.

What you'll be doing

• Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
• Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
• Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
• Accurately recording customer information and processing payments and refunds.
• Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
• Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.

About you

You'll enjoy helping people and be passionate about delivering outstanding customer service.

We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.

You'll have:

• Excellent communication and listening skills, with confidence speaking on the telephone.
• Experience working within a customer service or contact centre environment.
• Strong computer skills with excellent attention to detail when recording customer information.
• A positive, proactive approach and a genuine desire to provide exceptional customer service.
• The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.

It would also be beneficial if you have experience of:

• Handling written customer enquiries via email.
• Cross-selling, upselling or generating leads within a customer service environment.

Recruitment Process

As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.

Rewards,supportand benefits 

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• Flexible working options to support your work–life balance and individual circumstances. 

• 25 days’ holiday plus Bank Holidays 

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually. 

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 

• Life assurance providing four times your annual salary for added peace of mind. 

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support 

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform. 

• Enhanced maternity,paternityand adoption leave to support you and your family. 

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds. 

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks. 

Family Support Manager - Greater Manchester

£35,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8k) and other excellent benefits

To cover the Greater Manchester region

About the role:

We are looking to appoint a Family Support Manager on a full-time basis (35 hours, 5 days per week), to deliver a high-quality family support service as part of our Greater Manchester Care Team to families in the local area, at a time where they need it most.

Reporting to the Head of Care out of our Greater Manchester base and working in partnership with health, education and social care professionals, you will take responsibility for delivering a high-quality family support service; and will act as the local Registered Manager for the Care Quality Commission, providing management and leadership to the team in relation to all safeguarding issues.

Having worked regularly in a demanding and emotional environment, within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· A persuasive, inclusive approach to achieving goals quickly and correctly – with a warm and friendly working style.

· Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks from conception to completion and understand that quickly connecting with people is essential.

What we offer:

We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:

· Control over your own schedule, based on the needs of families on your caseload, to balance home and working life

· Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· A life assurance scheme for all employees which provides a death in service benefit of three times’ basic pay.

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Time off in Lieu

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our website.

More information about us and our recruitment process can be found on our website.

Development opportunities:

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of tim e together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please apply online via our website.

Closing date: 06 September 2026

Interview dates: Interview Dates to be confirmed

Please disclose on your application form if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Additional information:

Interviews will take place at our Greater Manchester Care Team Office, we will only contact those applicants who have been successful.

If you require any adjustments during the interview process, please let us know as part of your application.

There will be a requirement for a full current driver’s license to accommodate team and family need and an enhanced DBS disclosure.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.

IPS Grow Regional Lead

We are seeking an experienced IPS professional with strong leadership experience to support the quality, performance and development of IPS services across London.

Position: IPS Grow Regional Lead
Salary: £49,000 plus £5,000 London Market Premium
Location: London/Hybrid, with a mix of remote and onsite working across London
Hours: Full-time
Contract: Permanent
Closing date: 11 September 2026 at 9am
First stage interviews: 23 September 2026, via Zoom
Final interviews: 1 October 2026, face to face

About the Role

This is an opportunity for an experienced IPS Team Leader, Senior Employment Specialist or Service Manager to use their expertise to improve the quality and impact of Individual Placement and Support services.

Working with IPS teams, commissioners, health system leaders and national stakeholders, you will provide practical support, mentoring and quality assurance to help services deliver high-fidelity IPS and achieve strong employment outcomes.

The role involves significant travel across London, alongside remote working.

Key responsibilities include:

• Conducting regular in-person and virtual visits to IPS services
• Coaching and mentoring IPS Team Leaders and Employment Specialists
• Supporting services to improve performance, quality and fidelity to the IPS model
• Leading IPS fidelity reviews, guided self-assessments and follow-up action planning
• Working with commissioners and health leaders to identify barriers and improve service delivery
• Supporting workforce planning, performance management and outcome forecasting
• Building strong relationships with regional and national stakeholders
• Supporting services to improve data quality and reporting
• Facilitating learning networks, workshops, webinars and communities of practice
• Supporting the delivery of racially equitable IPS services and measurable improvement plans

About You

You will have recent leadership experience within an IPS service at Team Leader, Senior Employment Specialist or Service Manager level, alongside comprehensive knowledge of the IPS model and its practical application.

You will also bring:

A strong track record of improving IPS performance and employment outcomes

• Experience working with stakeholders at both operational and strategic levels
• Strong knowledge of IPS fidelity, implementation challenges and best practice
• Experience supporting positive change within services or systems
• Confidence navigating performance and quality conversations
• Excellent communication, facilitation and relationship-building skills
• Strong organisational skills with the ability to manage competing priorities
• A structured approach to problem solving and the ability to develop practical solutions
• A commitment to race equity and evidence-based employment support
• The flexibility and willingness to travel regularly across London

About the Organisation

Join an ambitious not for profit organisation working to design, fund and scale better solutions to complex social problems.

The organisation works in partnership with governments, funders, communities and the social sector to create lasting change across areas including employment and skills, health and social care, children and young people, housing and homelessness.

This role sits within IPS Grow, a national programme supporting the expansion and quality of Individual Placement and Support services across England. The programme works with mental health, primary care and drug and alcohol services, providing expert support to improve fidelity to the IPS model and employment outcomes.

The organisation offers a supportive and collaborative working environment, alongside high-quality training, development and opportunities for career progression. Applications are actively encouraged from under-represented and minoritised groups, including people with lived experience of the social issues the organisation works to address.

Other roles you may have experience of could include: IPS Team Leader, Senior Employment Specialist, IPS Service Manager, Employment Services Manager, IPS Programme Manager, Supported Employment Manager, Employment Support Manager, IPS Lead, Regional Employment Lead or Employment Programme Lead.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP