Supporter experience officer jobs

The Role
The Law Society is the professional body for solicitors in England and Wales. Members of the Governance team support our elected and appointed members, who are solicitors drawn from a wide variety of types of legal practice and different sectors of the community.
This is a critical role in the effective operations for the Law Society Council, the Board and their committees which will include:

* drafting agendas, minutes, workplans and action lists
* collating and distributing meeting materials electronically, and
* assisting with the appointment and reappointment processes for committee members and committee chairs and other governance projects.

Within the Governance team you will play a key role supporting a variety of committees that report to the Law Society Board or the Council covering a range of matters central to the work of the Law Society and our relationship with the profession and wider stakeholders.

What we're looking for

What's in it for you

This is an excellent opportunity to work in an organisation which has recently achieved gold accreditation from Investors in People in recognition of its work over the last few years focusing on being an employer of choice for people who want to make a difference. The successful candidate will join an organisation with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity and respect.

We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

We are working in partnership with Basingstoke Counselling Service (BCS), a registered charity, who are a highly regarded training providers and counselling service. Their aim is to provide affordable counselling and training services to the community of Basingstoke and the wider areas of Hampshire. 

They offer one-to-one and couples counselling for adults, via a team of counsellors who provide a professional and affordable service. Their counsellors are supervised and practise within the BACP Ethical Framework for the Counselling Professions.  They also provide a range of training courses for those interested in supporting others with mental health difficulties and have a long heritage of running highly regarded courses from one-day CPD workshops through to a three-year BACP Accredited Diploma in Psychodynamic Counselling.

The Board of Trustees are seeking a new CEO to lead and be accountable for all aspects of operational delivery, ensuring that targets are met while enabling the Board of Trustees to fulfil its strategic and governance responsibilities. Working with the Board to review the medium- and longer-term strategy for the organisation to continue to deliver high-quality services to their users and to develop and grow the service during this time of sustained growth.

Required experience and skills:

• Successfully managing a small highly motivated group.
• Experience ideally in health and social care, counselling, or wider mental health. 
• Solid engagement skills with the ability to build confidence across a wide range of stakeholders quickly.
• Proven expertise in the development and implementation of business plans to capitalise on opportunities.
• Experience of effectively managing resources and budgets.
• Proven financial management skills, with previous P&L accountability.

For more information, please contact Sandra Smith, Associate Director, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 12 October 2025

First interview date: w/c 27 October 2025

Please note: Charisma interviews must be completed by 16 October, prior to shortlisting

We are looking for an experienced and passionate Philanthropy Manager to work as part of our Fundraising Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Fundraising team is a dynamic group of fundraisers who are passionately committed to raising money for our life-changing work in the mental health and mental illness space. We have a diverse portfolio of income streams spanning Events, Community, Individual Giving, Legacies, In-Memoriam, Philanthropy, Trusts & Grants, and Partnerships.

As a newly established programme, Philanthropy demonstrates exciting potential for both Rethink and MHUK, with initiatives spanning major donor and mid-value engagement. Trusts & Grants have a strong track record at Rethink Mental Illness and a growing portfolio of supporters at Mental Health UK. The team is well-positioned to develop innovative funding propositions that support the future ambitions of both charities, working to achieve both in-year cornerstone grants and long-term, transformational funding. Corporate Partnerships have launched several exciting partnerships across both charities and the portfolio and team continues to grow.

How you will make a difference

Are you an excellent relationship manager looking for a new and exciting challenge? We are looking for an ambitious individual, who is passionate about making a difference to the lives of people affected by mental illness to join our small, growing Philanthropy team.

Philanthropy is developing income stream for Rethink Mental Illness and Mental Health UK. This role will support the Interim Head Trusts and Philanthropy to lay the foundations for the future of high value giving for both charities, helping carve out relationships and ideas that form the basis of our transformational giving. It’s an exciting opportunity for an experienced relationship builder who is inspired by the prospect of building a high impact philanthropy programme.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

Thrombosis UK is a small charity with big ambitions. We are the charity in the UK committed to saving lives and improving the quality of life for those affected by blood clots. 

Key Responsibilities:

• Coordinate Challenge Events

o Act as main contact with events management companies to coordinate our programme

o Encourage, support and monitor participants on their fundraising journey

o Manage production and distribution of event merchandise

• Fundraising

o Explore new fundraising opportunities to increase income and widen our supporter base

o Provide support/toolkits to volunteers who want to run their own events

o Research new technologies to streamline fundraising activities

o Represent the charity at community/fundraising events

o Reach out to suitable businesses for suitable support and donations

•    Marketing & Communications

o Plan and oversee marketing initiatives for TUK’s events and wider opportunities e.g. National Thrombosis Week and World Thrombosis Day

o Drive an effective social media presence

o Provide a prompt and enthusiastic response to fundraising enquiries across all channels

o Generate/update content for the website, social media and occasionally printed materials

o Liaise with designers, ensuring brand consistency across all channels

• Fundraising Admin

o Maintain accurate donor and income records, ensuring all invoices and payments are processed

o Promptly coordinate all donor correspondence such as acknowledgements, thank-yous, certificates and ‘good luck’ messages

o Provide a monthly fundraising overview to the CEO

We are seeking a Funding Officer to join our passionate and friendly team in Northern Ireland.

This permanent position is part of our Southern Team, which covers the following Council areas: Ards and North Down, Mid Ulster, Newry Mourne and Down and Armagh City, Banbridge and Craigavon. Led by a Funding Manager and supported by four other Funding Officers, you will be responsible for the Armagh City, Banbridge and Craigavon areas while also working flexibly across the wider local team to help meet the demands of our funding programmes.

This is an exciting opportunity to join a dedicated team delivering over £30m annually to support communities and create real impact across Northern Ireland

Based primarily in the Armagh City, Banbridge and Craigavon areas, you will work from home and within local community settings. The role will also require travel to our Belfast office (around once every couple of weeks) as well as occasional visits to other parts of the Southern team area.

This is a varied and rewarding role and involves assessing funding applications across our programmes, managing grants and monitoring progress and building strong relationships with key stakeholders. You will use your local knowledge and experience to help ensure funding is directed where it can make the greatest difference to places, people and communities who experience poverty, disadvantage and discrimination. 

Key responsibilities may include:

• Assessing funding applications across our programmes
• Managing your own caseload of grants, including liaising with grant holders, visiting projects, identifying and managing risks, and supporting organisations to deliver and evaluate their work.
• Understanding and responding to the different needs of communities, applicants and grant holders
• Providing constructive advice and feedback, supporting applicants while being confident to have challenging conversations where needed
• Representing the Fund by engaging with key stakeholders, including applicants, support agencies, Council staff, and by attending funding fairs and external meetings.
• Sharing learning from your conversations, events, project visits, reports and evaluations to help maximize our impact as a grant maker.

You may come from a voluntary sector background - many of our colleagues do- but we are also very open to transferable skills from other sectors. What matters most is your ability to build relationships, use sound judgement and support communities to thrive.

Interview details:

• Date: 9th or 13th October
• Format: Face to Face
• Location: Our Belfast Office

On application, please align your supporting statement to the criteria below

Essential Criteria:

• Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes.
• Relational skills: Ability to build and maintain excellent relationships at different levels, with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion.
• Analytical Skills: Ability to absorb a wide range of information including ability to analyse accounts and numerical data and to make judgement-based decisions with confidence.
• Knowledge of the voluntary and community sector
• Values – Values driven and passionate about the Fund’s purpose, with a strong commitment to equity, diversity and inclusion.
• An ability to use your initiative, manage your own workload and work to deadlines and a can-do attitude.
• Demonstrable IT skills and the ability to learn detailed processes quickly and accurately

Desirable

• Be responsive to emerging issues and trends which impact on your work, the work of your team, or the Fund

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Finance Coordinator is a new role to support our expanding services.

This newly created role will form part of our Finance Team. As a member of a small but dynamic team, you will work closely with the Senior Finance Officer and Head of Finance. Your role will be critical to our success, with your principal responsibilities including:

• processing purchase ledger invoices
• inputting bank and all financial transactions onto the Xero accounting system
• recording donations to Xero accounting system
• reconciling donations, stewardship and CAF transactions with Xero
• reconciling cheques, standing orders and Stripe transactions with Xero
• processing the weekly payment runs ensuring that all payments are paid on time
• processing staff and volunteer expenses

You will have the support of our excellent and established Finance Team, which is central to the smooth and effective running of our operations. You will be responsible for liaising with colleagues at all levels across the organisation, as well as our Trustees, partners and suppliers. 

Location: Home-based (Scotland)
Job Type: Full time, 37.5 hours
Contract Type: Fixed Term Contract
Salary: £33,256 - £36,951 per annum
Benefits:27 days holiday bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits.

There’s never been a better time to join the team at Cycling UK! We have launched an ambitious new strategy – and we want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.

The Cycle Access Fund (CAF) provides capital grant funding to organisations in Scotland to support the purchase and repair of cycles for use by individuals who would not otherwise have access to a bike. We’re looking for a highly organised and motivated Senior Project Officer to help manage this impactful project and ensure the effective dispersal of funding.

This is a collaborative role that will suit an organised, proactive individual with solid experience of using Microsoft Dynamics 365 to monitor and manage projects. Managing external stakeholders and multiple grant applications is a key part of ensuring the continued success of this programme, so strong prioritisation skills are essential.

If you are enthusiastic about supporting communities and improving access to cycling, we want to hear from you!

Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

This a 12-month maternity cover fixed term contract. The role is home based in Scotland.

Applications close at 9:00am on the closing date shown

You may also have experience in the following: Project Officer, Programme Management, Project Manager, Policy Manager, Project Management, Development Manager, Project Delivery, Event Management, Marketing, Fundraising, Health, Sport, Fitness, Cycling, Charity, Charities, NFP, Not for Profit, etc.

REF-224 039

Transform Drug Policy Foundation is a leading charity working to end the war on drugs and promote policies that prioritise health, human rights, and social justice. With a small but passionate team, we campaign, educate, and influence decision-makers to reform drug policy in the UK and globally.

We are entering an exciting new phase of organisational growth and are looking for an organised, proactive Administrator to play a key supporting role.

About the Role

This new role will provide vital administrative support across fundraising, programme delivery, and operations. You’ll help keep the organisation running smoothly, freeing up time for senior staff to focus on income generation and impact. From CRM management and donation tracking to event logistics and donor communications, you'll be central to ensuring Transform’s work is efficient and effective.

Overall aim

• Work with the CEO on implementing supporter journeys and other fundraising systems and processes as required

• Assist with the delivery of our fundraising strategy

Key responsibilities:

Fundraising support (approx. 50%)

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system and supporting platforms

• Support the CEO and fundraising team with scheduling, meeting preparation, and follow-up.

• Assist with proposal submissions by formatting documents, collating supporting materials, and tracking deadlines.

• Maintain an organised digital library of fundraising collateral (e.g. case for support, templates, reports).

• Act as the first point of contact for supporters and members of the public, dealing with fundraising enquiries, requests for information, and feedback via the telephone, email, and post.

• Thank donors and create personalised correspondence and other communications to support the donor journey.

• Support the delivery of face-to-face and online events including donor stewardship events.

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system, and maintain accurate records.

• Maintain our online giving platforms.

• Conduct prospect research on new fundraising opportunities and sources of income as directed by the CEO.

Team and Operations Support (approx. 50%)

• Provide day-to-day admin support for the CEO and wider team, including diary management, meeting coordination, and inbox support.

• Organise team meetings, take notes and track action points.

• Help onboard new freelancers, volunteers, and staff members (e.g. access to systems, scheduling inductions).

• Support basic finance admin (e.g. tracking invoices, reconciling expenses, liaising with bookkeeper).

• Coordinate CRM and IT systems with external providers to ensure functionality and updates.

• Maintain internal folders and files using best practices in cloud storage (e.g. Google Drive).

• Assist in developing and maintaining an effective website so donors have a seamless user experience

• Maintain excellent working relationships with the team

• Ability occasionally to work outside normal office hours/flexibility for events and networking opportunities.

Person Specification

Essential 

• Excellent organisational and time-management skills.

• Proven administrative experience, supporting a small and busy team.

• Experience of working with CRMs/Databases including at the roll-out and development stage.

• High attention to detail, especially when handling data and scheduling.

• Experience of customer service/donor relations or similar.

• Strong research skills, including the ability to search for reliable information online, with excellent attention to detail.

• Experience of maintaining accurate records (e.g. customer records, contact details, project data).

• Working in an organised manner, managing deadlines effectively and responding flexibly to work priorities.

• An ability to develop and manage effective working relationships with colleagues and external stakeholders.

• A proactive, can-do attitude and ability to juggle multiple priorities.

• Commitment to Transform’s mission and values.

Skills 

• Excellent communication skills, both verbal and written.

• Exceptional levels of organisation.

• Ability to work as a part of a team and on own initiative.

• Strong planning and ability to deliver to deadlines.

• Strong IT literacy, experience of using Microsoft 365/ google

• Strong people skills for building relationships and networking with external stakeholder, team members and key contacts.

• Demonstrable experience of using fundraising databases for financial and relationship management.

Desirable

• Effective written communications with a persuasive writing style.

• Experience of working in a fundraising environment.

• Experience of working on or delivering fundraising events.

• Experience working in a small, values-driven charity or campaigning organisation.

• Understanding of confidentiality and data protection requirements (e.g. GDPR).

• Knowledge of the voluntary sector.

• Understanding of drug policy reform

• A genuine and enthusiastic commitment to the values, vision and goals of Transform.

What We Offer

• Flexible, hybrid working arrangements.

• Opportunity to play a central role in a fast-growing and mission-driven organisation.

• Training and development tailored to your role (e.g. fundraising, CRM, project management).

• 25 days annual leave + bank holidays (pro rata).

• A supportive and inclusive working environment.

Equality and diversity

Transform is committed to diversity, inclusion and equality in all its work. We welcome and encourage people with Black, Asian and other minority ethnic backgrounds to apply for this post.

How to apply

Please send a CV and cover letter 

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.
 

About the role:

SANE would love to hear from anyone with experience and enthusiasm for administration and working with data. The Services Delivery and Data Officer is key to all of the services that we deliver to people affected by mental illness, including daily planning of calls to people facing crisis and distress, and working with data to produce research, reports and case studies.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
 

Closing date: Midday Wednesday 24th September 2025
 

To apply: Please complete your application before the closing date, addressing all areas on the person specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

Job Description

1. Working with SANEline Managers to triage contact requests to the wider Services Team and liaising with colleagues to ensure workflow.

2. Regularly updating the call back spreadsheet and creating daily reports.

3. Maintaining accurate and confidential information on all databases used within the Services Team.

4. Reading and hearing messages from people asking for support from SANE on all call back platforms.

5. Responding appropriately to disclosures and escalating safeguarding to relevant staff.

6. Extracting performance data and assisting with the preparation and production of information and reports for the Services Operation Manager and Director of Services, including the preparation of case studies.

7. Identifying trends and patterns to inform the needs of the Services Team.

8. Supporting with analysis of quantitative and qualitative data for the annual feedback survey.

9. Keeping abreast of all relevant legislation and regulatory standards, working within the requirements of GDPR.

10.  Ensuring all work is done in accordance with our confidentiality and privacy policies and procedures.

11.  Supporting the wider needs of the organisation and working closely with fundraising and media team.

12.  Attending one to ones and team meetings, including minute taking and dissemination of notes.

13.  Undertaking any other duties commensurate with this role.

Person Specification:
 

Experience

 1. At least 2 years’ experience of being an administrator, data officer or in an associated role, in an office environment or similar. Essential

2. Experience of extracting, collating and presenting performance or feedback data. Essential

3. Experience of working and developing databases and Excel spreadsheets at a skilled level. Essential

4. Experience of working in a diverse, changing environment. Desirable

5. Experience within a mental health related working environment, relevant volunteering, or strong interest in mental health. Desirable
 

Skills, Knowledge & Attitude

 6. A self-starter with excellent organisational and planning abilities, able to prioritise in order to meet goals and deadlines. Essential

7. Meticulous attention to detail. Essential

8. High quality administration skills which support a large programme of work. Essential

9. Knowledge or active interest in mental health and supporting people affected by mental health conditions. Desirable

10.  Ability to deal with reading and listening to sometimes potentially distressing content. Essential

11.  Strong interpersonal and communication skills both verbal and in writing, and numerical ability. Essential

12.  Ability to work effectively as part of a team and independently. Essential

13.  Skilled in Word, Excel, Outlook, Microsoft Teams.  Essential

14.  Ability to collate and provide statistical information and short reports. Essential

15.  Experience in running surveys or impact reports. Desirable

16.  Committed to SANE values. Essential

17.  Committed to our safeguarding and confidentiality policies and procedures and able to work within them. Essential

18.  Able to work within all organisational procedures. Essential

19.  Ability to work flexibly – each day may be different. Essential

20.  A work ethos underpinned by a commitment to equality and diversity. Essential

We are seeking an inspiring and strategic leader to join us as our Director of Service Delivery. This is a pivotal role leading the design and delivery of our frontline services, ensuring they are high quality, person centred and making a lasting difference in the lives of individuals and communities across Surrey and surrounding areas.

Location: Woking / Hybrid

Salary: £60,000 - £70,000 DOE

Permanent | Full Time (35 hours/week)

Benefits: 26 days annual leave (rising with service) + bank holidays + 1 extra days leave on your birthday, Pension, Access to Simply Health, Blended working, Employee discount programme and more…..

About Us

Catalyst Support, is a respected non-profit organisation in Surrey that’s been supporting people facing mental health challenges, substance use, and wellbeing needs for over 35 years. Operating with values at the heart of everything they do, Catalyst empowers communities through responsive, high-quality services and compassionate care.

About the Role

Reporting directly to the CEO and as part of the senior leadership team, you will provide compassionate and strategic leadership across all operational areas – including mental health, substance use, and outreach – the Director of Service Delivery ensures services are safe, inclusive, and trauma-informed, and that they reflect the diversity and lived experience of the communities we support.

You will hold accountability for service performance, safeguarding, quality assurance, and system partnerships. They work closely with the CEO, the Director of Operations (internal systems and transformation), and the Head of Finance and Resources to ensure operational delivery is effectively supported by infrastructure, systems, and financial stewardship.

Who We’re Looking For

Proven track record of delivering high quality, person led and socially impactful services and managing internal functions

Senior operational leadership experience in health, care, VCSE or related sectors

Experience in managing service compliance and staff wellbeing

Demonstrated success in leading performance improvement and impact measurement

Strong partnership working experience across statutory, VCSE and community systems

Budget management, including responsibility for service level budget setting, monitoring and decision making

Deep understanding of safeguarding frameworks, regulation and operational risk

Strong leadership and coaching skills rooted in empathy, empowerment and inclusion

Applications are open until 29th September, though we may close earlier if we receive a high number of applications, so we encourage you to apply soon. Please note, we are not working with recruitment agencies for this vacancy.

This post is subject to the DBS check. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role.

The new role, Corporate Partnerships and Grants Officer is a fantastic opportunity for someone who enjoys combining focused bid writing and research with building strong, lasting corporate relationships.

As a key member of the PLANETS Cancer Charity team, you will identify and secure new funding opportunities from corporate donors, foundations, and grant-making bodies.

Main Duties and Responsibilities

• Corporate Fundraising and Engagement: Establish and maintain strong relationships with corporate partners and key stakeholders with regular contact, to foster long-term support for PLANETS.  Develop and deliver impactful presentations, attend events, and secure donations through engagement activities.
• Grant Management: Establish and maintain strong relationships with charitable trusts and foundations, and their key stakeholders with regular contact, to foster long-term support for PLANETS.  Manage the grant application process from start to finish, including creating high-quality, persuasive and tailored proposals and applications, tracking deadlines, ensuring compliance with requirements, and delivering progress reports.
• New Business Development: Proactively seek out and secure new corporate partnerships and funding opportunities to expand PLANETS' income streams.
• Stewardship & Reporting: Develop stewardship plans and contact strategies for corporate supporters, ensuring timely updates on project impact and outcomes.
• Celebrating our partners by making sure that they are thanked for any support and receive updates and reports on the charity’s work.
• CRM Management: Maintain accurate records of donor interactions, applications, and reporting timelines in the charity’s CRM system to ensure that we develop longer term relationships and can report fully on corporate and activity.
• Collaboration: Work closely with the Director of Strategy & Finance and wider charity team to ensure fundraising initiatives align with PLANETS' strategic goals.

We are offering a rewarding opportunity within our Arun, Worthing and Adur team to provide a range of services which aim to make a difference to family and friend carers. The focus will be on Arun District.

Carer Wellbeing Workers provide invaluable services to help improve carers’ resilience and ensure they are supported to maintain their caring roles. They provide tailored information and advice, practical, emotional and planning support, peer opportunities, contingency planning, active listening and through partnership working are pro-active in the identification of carers.

Using experience of working with adults and families, a working knowledge and / or lived experience of social care and health, the post holder will use excellent communication and interpersonal skills to offer carers one-to-one and group support either face to face, via the telephone or using virtual video mediums such as Zoom or MS Teams.  

The role is a mix of remote / homeworking and community venues. You will be expected to be readily able to travel across Arun to deliver carer support and on occasion to venues in Worthing and Adur and across the County to attend meetings and training as required.

Key Responsibilities Summary

• Carer Support: Deliver personalised support through various channels (in-person, online, phone, 1-to-1, and group) across Arun, Worthing and Adur, with a focus on carers in Arun District, including those from under-represented communities.

• Information & Guidance: Provide tailored emotional and practical support using the Carers Star™ framework to help carers create personal plans and achieve positive outcomes.

• Community Engagement: Maintain a visible presence in the community and deliver support in accessible formats.

• Partnership Working: Collaborate with health, social care, and voluntary sector partners to enhance carer support and attend relevant meetings.

Please view the Job Description in the Recruitment Pack for a full list of Responsibilities and Person Specification.

Interview Date 1 October 2025.

Employee Benefits

•  Training and Development: Opportunities for professional development and training.
•  Flexible Working: Flexible working hours and remote working options.
•  Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service      (Inclusive of Bank Holidays).
•  Healthcare and Employee Assistance Programme with perks and discounts.
•  Enhanced Maternity/ Paternity/ Adoption Pay.
•  Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading ...

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity 

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities. 

The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. 

Values we are looking for in Candidate

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed

If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you! 

Disclaimers

Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.

 

Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and other migrants in the North East to overcome immediate barriers, integrate with the community, and build skills for the future. We are looking to recruit an Employability Officer with our Language & Learning team which supports integration through three key areas: employability workshops and advice, digital skills training and non-accredited ESOL classes. 

We are seeking someone with a good understanding of the issues and challenges faced by job seekers, particularly those whose first language is not English, to support migrants in their search for sustainable employment.

The successful candidate will play a vital role in empowering individuals, particularly those affected by changes to their right to work, to rebuild confidence, develop skills and move towards long-term employment. Working closely with the Employability Adviser and the wider team, they will deliver high-quality, person-centred support through our employability programmes, while also contributing to wider team activities and workshops that promote inclusion and opportunity. 

Essential skills include the ability to juggle challenging caseloads and conflicting priorities; experience of supporting vulnerable individuals and dealing with safeguarding concerns; a thorough understanding and commitment to equal opportunities and experience of working with a CRM.

Action Foundation is an Equal Opportunity employer and we welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.

We operate hybrid working and flexible hours to accommodate a healthy work-life balance. Our offices at the CastleGate are situated close to Newcastle’s vibrant Quayside.

Essential information

Hours: 35 hours per week (full time) with flexible hours/working pattern

Location: Based in Newcastle but with a requirement to work across Tyne & Wear, County Durham and Northumberland

Salary: £24, 715 to £27,832 (depending on experience) per annum plus 6%
pension contribution

Contract: Fixed term one year contract (subject to passing a two month probation period). An extension to this post may be possible, subject to further project funding.

Annual Leave: 28 days + English Bank Holidays

Application deadline: 23:59 Friday 26th September

Interview dates: Week commencing Monday 13th October at Action Foundation, CastleGate, Melbourne Street, Newcastle, NE1 2JQ (subject to change)

If you are interested in applying and require more information about the job role, or if you would like any support in the application process, we would encourage you to contact Vanessa Montesi whose email address is available on the Action Foundation website.

Please refer to the attachments for the following:

o Job description

o Application form

o We do not accept CV’s

Please note that we reserve the right to close this vacancy early should we receive sufficient applications. 

Contract: Permanent, Part Time 0.6 FTE (21 hours per week)

Salary: £15,000 - £18,000 per annum (FTE £25,000 - £30,000 per annum) depending on experience

Reports to: Interim Chief Operating Officer

Location: ScreenSkills Office (min 4 times a week in the office)

ScreenSkills is the industry-led skills body for the screen industries - film, television (including children's, unscripted and high-end), VFX, animation and games. We are supporting the continued growth and future innovation across the whole of the UK by investing in the skilled and inclusive workforce who are critical to the global success of the screen sector.

The Operations Coordinator will provide vital support to ensure the smooth day-to-day operations of the organisation, providing key operations administrative support to areas including, but not limited to Facilities, Office, IT, Data, Health & Safety and Policies & Procedures.

Key responsibilities:

Facilities and Office Admin

• Act as the main point of contact for the ScreenSkills office as a key liaison with the serviced office team (Techspace), meeting and greeting visitors as a representative of the organisation, managing visitor passes etc.
• Provide general office support in the smooth running of the office operations, acting as a key liaison for all ScreenSkills staff, including the set-up and exit requirements for new-starters and leavers.
• Manage meeting room booking requests, alongside the CEO’s PA, overseeing requirements for internal/external meetings, helping coordinate bookings on ScreenSkills desk booking system.
• Coordinate enquiries to the wider operations team, managing email inboxes and any other reasonable communication duties as requested.

IT and Software

• Ensure all staff have suitable IT equipment and telecoms (as authorised), liaising with our IT providers (TouchTec) as needed, ensuring fixed IT assets are assigned, tracked and reported to finance and the COO proficiently and in a timely manner.
• Ability to provide calm first-line basic technical support, troubleshooting issues with devices, software, hardware, meeting room AV and online platforms. Logging and tracking issues and following-up support tickets diligently.

Data and Compliance

• Coordinating data processing requirements in line with our policies. Assist with managing data as instructed and per our data handling and retention policies.
• Coordinate and track data subject access requests as these arise.

Health & Safety

• Coordinate general Health and Safety documentation within the organisation ensuring fire and general risk assessments are completed in a timely manner, working with HR to coordinate information between the Techspace team and our Fire Marshalls and First Aiders.
• Act as a First Aider and/or Fire Marshal for ScreenSkills staff.
• Arrange annual training for first aiders and fire marshals.

Policies and Procedures

• Monitor the organisation’s policies, ensuring relevant senior managers are aware of the schedule to review/update them.
• Signposting staff to relevant policies and procedures as requested.
• Coordinate and track the organisations’ complaints process.

The ideal candidate will have the following:

Essential:

• Proven experience working in a busy office and hybrid work environment, performing first class operations admin (e.g. office admin and or facilities coordinator tasks), supporting a hybrid/distributed workforce.
• Demonstrate experience acting as a key representative of the organisation in a “front-of-house” role, ensuring a professional and courteous communication style at all times.
• Ability to provide calm first line basic technical support, troubleshooting issues with devices, software, hardware, meeting-room AV and online platforms.
• Good working knowledge of all MS Office packages including Word, Excel and PowerPoint
• Experience with digital and remote communication tools such as Zoom and Microsoft Teams, and collaboration platforms.
• Familiarity with document and data management systems (e.g., SharePoint, OneDrive) for efficient document handling and sharing.
• Excellent time management.
• Ability to multi-task and prioritise workload effectively.
• Strong problem-solving skills, proactive in approach
• Ability to develop strong working relationships with stakeholders at all levels of the
• Organisation.
• Excellent interpersonal and communication skills (oral and written), including the ability to communicate effectively by telephone and in person.
• Understanding of the needs in handling confidential information.
• A calm, confident manner, able to work equally well both under instruction and independently.

Preferred:

• An interest and understanding of the screen sector and/or skills and training 
• Experience working in a matrix environment
• Previous IT experience
• Previous data and GDPR understanding
• Previous Health & Safety experience

Benefits: 

• 25 days annual leave plus bank holidays
• Employee Assistance Programme (EAP)
• Access to Reward Gateway (retailer discounts)
• Season Ticket Loan
• Eye Care scheme
• Cycle to work scheme
• Life Assurance
• Modern office space in Central London

We encourage early applications as we will review them throughout the advertising period and reserve the right to close the advert early.

If you require any support or personalisation during the application and selection process, please contact us as part of our reasonable adjustments approach.

In the last two years we have helped 48,447 people across: eLearning, training, events, mentoring, bursaries and stepping up programmes such as Trainee Finder, that’s why having diverse talents and being an organisation where colleagues feel included is crucial to us. We particularly welcome applications from under-represented groups such as returning parents or carers who are re-entering after a career break, women, people who are LGBTQ+, minority ethnic people, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, from a less advantaged socio-economic background as well as any other under-represented group.