Supporter services officer jobs

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in our London office E1, with frequent travel to our stores across London and to our warehouse in Canning Town. Some homeworking available in line with Crisis’ Hybrid Working Policy.

About the role

As Director of Retail, you will provide bold strategic leadership to grow and strengthen the organisation’s retail operation, creating an innovative and inspiring pre-loved retail experience across both shops and online. Working collaboratively with the Executive Director of Commerce & Enterprise and wider teams, you will drive sustainable income growth, expand the retail portfolio, and integrate e-commerce to deliver a seamless omnichannel offer. With an impactful focus on achieving ambitious revenue targets and building strategic partnerships, you will use retail as a powerful platform to engage communities and supporters in Crisis’s mission to end homelessness.

You will lead and develop a high-performing team of staff and volunteers, fostering an equitable and inclusive culture where everyone feels valued and empowered to succeed. Through inspiring leadership and clear direction, you will ensure operational excellence, innovation, and outstanding customer experience across the retail estate. Combining commercial acumen with purpose-driven leadership, this role will ensure Crisis’s retail growth is not only financially strong but also socially impactful, helping to create lasting change for people experiencing homelessness.

About you

We are looking for an experienced and strategic retail leader with a proven record of growing and transforming retail operations, ideally within the charity or high street sector. You will bring strong people leadership and financial acumen, a passion for charity retail, an understanding of e-commerce, and the ability to turn strategic vision into clear operational delivery. With experience leading large and dispersed teams, you will be an inspirational and collaborative leader who empowers others to perform at their best while fostering a culture of innovation and accountability.

You will have the skills to drive income growth and customer engagement across both physical and digital channels, underpinned by a passion for delivering exceptional customer experiences. With sound knowledge of health, safety, and safeguarding, you’ll ensure Crisis’s retail spaces are safe, inclusive, and welcoming for all. Above all, you’ll share our commitment to ending homelessness and live our values — being Bold in your ambition, Impactful in your leadership, Collaborative in your approach, and Equitable in how you support staff, volunteers, and communities.

Please visit our website to view the job pack.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 12 April 2026 at 23:59

Interview format:

Stakeholder panel: Wednesday 27 April 2026 at one of our London shops. This will involve meeting with a panel of key stakeholders for an informal conversation where you can learn more about the role, organisation and ask questions.

Main panel interview date and location: Wednesday 29 April 2026 at our London office, E1. The interview will be a range of competency, values and hypothetical questions and there will be a presentation.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Are you looking for your very first job? Want to build skills, grow your confidence, and get paid while you learn? We’re offering a brilliant opportunity for someone at the very beginning of their career to join our Finance Team. This is a hands-on, paid apprenticeship where you’ll rotate across the whole of our functions: statutory reporting, management accounts, suppliers and payments, invoicing and debtors and supporting the month and year end processes.

This role is designed for someone with little to no previous work experience, you must be at least 18 years of age, maybe you’ve just finished college, or taken part in a King’s Trust programme. You’ll get full training, learn how a national charity supports its people, and build real-world experience that could lead to a future career in, accounting, finance, administration or beyond.  

This is a full-time post (5 days a week), you will be studying for one day a week towards the Level 2 AAT Certificate in Accounting qualification and will need GCSE English and Maths (Level 4 or A-C grade) or equivalent.

We’re looking for someone reliable, happy to learn our IT systems, a confident communicator and most importantly, has a good eye for detail. There will be an assessment day at our Birmingham Centre on Tuesday 7th April and final interviews within two weeks of the assessment day.

We will be looking for the candidate to start in September 2026. Initially this will be 18-month fixed term contract with a view to a permanent position and progression to Level 3 dependent on the needs of the Trust. Candidates who already hold an equivalent or higher qualification in Accounting are not eligible for this role.

If you're ready to start your career journey in a supportive and inclusive team, we’d love to hear from you.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Project Information 

Butetown and Grangetown Neighbourhood Fund project, funded by the Youth Endowment Fund. More details here: Neighbourhood Fund | Youth Endowment Fund 

Citizens Cymru Wales has developed an innovative approach to reducing youth violence with community organising at its heart, working across four unique assumptions:  

• ‘It takes a village to raise a child’  

• ‘Anger without power leads to rage’  

• ‘Recognising the need to address Adverse Community Experiences’  

• ‘If you are not at the table, you’re on the menu’  

In 2021 it developed a community led action plan to address youth violence in the neighbourhoods of Butetown and Grangetown. This work then secured £1m funding from the Youth Endowment Fund (YEF) to demonstrate how community organising can improve the lives of children and young people. Across Grangetown and Butetown, almost 2500 people were listened to, and issues workshops took place from which seven interventions were identified including Mental health, Additional Learning Needs and Literacy, an Employment partnership, Sports and diversionary activities and local microgrants. Each intervention is led by a local community-based organisation. At the heart of the work is building a hyperlocal community organising alliance.  Underpinning the work is the development of a Youth Action Zone, a youth-led multi-agency partnership to support young people in the neighbourhood for the long term. The project is in its final year of delivery and needs a locally based project manager to support the current organisations to fulfil the action plan and build a long-term legacy.

Main Responsibilities 

This is a unique role, focused on project management but embedding community organising. As project organiser for Butetown and Grangetown Neighbourhood Fund you will support the project aims, enabling core partners and intervention leads to fulfil the action plan and build a legacy for the long term. Alongside this, you will develop a craft of community organising, working closely with civic organisations based in the neighbourhoods, understanding local power and building partnerships with wider stakeholders, and developing local institutions and youth leaders. All of this should ladder up to building the power of the broader Cardiff Citizens alliance. 

You will embed the ethos of community organising across the project and its legacy by: 

• developing the leadership of people within local organisations - our 'leaders' who lead the campaigns we work on 

• helping them to collectively identify the changes they want to see and create strategies to win those changes 

• strengthen institutions’ own abilities to achieve their missions. 

• Support leaders in connecting the hyperlocal work to the Cardiff Citizens alliance – developing their capacity to work with other leaders and civic institutions across the city to develop collective ambitions and actions (leading up to the 2027 Local Authority elections). 

We envisage the role to be roughly 2 days project management and 1 day Community Organising, but given the nature of the project, these will naturally bleed into one another. 

Working as the Project Organiser for Citizens UK, your main responsibilities will include: 

Career Pathways Headings 

Build and manage projects and achieve work targets effectively 

• Project manage the YEF/Citizens UK Neighbourhood Fund project in the neighbourhoods of Butetown and Grangetown

• Support the delivery of four interventions (Mental health, ALN & Literacy/Sports and Police action team) including due diligence, accountability, measurement and impact monitoring. 

• Ensure good governance; setting up stakeholder meetings and working with community leaders to develop the agenda and actions 

• Develop an understanding of place-based systems change and support system behaviours across the project, including feedback, collaborative leadership and shared power 

Develop and manage external relationships 

• Maintain and extend local relationships and partnerships with community and civic organisations and wider statutory power 

• Map and develop an ecosystem of strategic relationships at the local level

• Ensure the YEF work is embedded within the local ecosystem of support for young people.

Communications 

• Support the interventions with communicating the impact of their work individually and collectively 

• Create comms outputs that communicate the work of the YEF project for internal and external stakeholders 

• Represent the organisation effectively to external audiences in meetings and at events

Generate income and resources 

• Support the interventions to seek additional funding to continue their work beyond 2027 

• Support local organisations to increase their capacity  

Identify and develop relational leaders prepared to act with others for the common good and support them through a cycle of action and training in our curriculum 

• Conduct 5 relational one-to-ones per week 

• Identify and discern actual and potential leaders with the passion and ability to drive change

• Achieve significant development of primary and secondary leaders; nominate new leaders for training on the Citizens UK core taster curriculum and for National Training

• Attend Citizens UK 6-day training to further understanding the method of Community Organising used by CUK 

• Teach sessions of the core taster Community Organising curriculum at a local level (supported by a senior Organiser) 

Strengthen institutions and develop a broad-based neighbourhood alliance 

• Ensure good understanding of the basic interests and traditions of typical member institutions

• Support the development of the Cardiff Citizens alliance 

• Support with running institutional development campaigns in a range of organisations in the local area 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

Bachelor’s degree in any subject (D) 

Qualification in a subject of relevance to community work or community organising (D) 

Experience 

• Evidence of having acted in a leadership role with peers or in local community activities (e.g., organising clubs or societies) (E) 

• Experience of project management; evidence of having set up and/or delivered projects on time and to standard (E) 

• Able to demonstrate previous experience of ‘learning by doing’ in a work or project environment; evidence of being open to feedback and comfortably coachable (E) 

• Experience of building consensus between diverse stakeholders to drive progressive change (D) 

• Previous campaign experience (D) 

Key skills and knowledge 

• Excellent interpersonal awareness – ability to listen well and appreciate a viewpoint or opinion that is different from one’s own (E) 

• Excellent concern for impact – ability to adapt own behaviour to address the needs or concerns of someone else (E) 

• Good communication skills – able to speak with conviction and passion; and to make a logical argument (E) 

• Excellent time management skills with the ability to juggle a wide range of competing demands (E) 

• Strong IT skills to include MS Office (E) 

• Understanding of policy and campaign landscape in the UK, particularly around young people, community empowerment and neighbourhoods (D) 

Personal qualities & values 

• A self-starter with ability to take initiative and work independently (E) 

• A passion for justice (E) 

• A positive enthusiasm for working with faith congregations, trade unions, schools, and other community organisations (E) 

• An interest in and experience of politics and public life (E) 

• Able to work in a team (E) 

• Willingness to work within accountable relationships (E) 

• Self-motivated and adaptable (E) 

Our Organisers and some project teams work closely with our member institutions and will be expected to attend member events that take place in the evenings and occasional weekends. We operate a Time Off in Lieu approach and have very flexible working arrangements to ensure a good work-life balance. 

The successful applicant will be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle. 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Business Manager

We have an exciting opportunity for a Business Manager to join the Team, in this key leadership role at the heart of the organisation.

Due to the nature of the role this post is only open to women: The Equality Act 2010, Schedule 9, Part 1 applies.

Position: Business Manager

Salary: £36,000 per annum pro rata

Location: Sheffield/hybrid

Hours: 30–37.5 hours per week (to be agreed)

Closing Date: Monday 23rd March at 5pm

About the Role

The team care deeply about providing good, safe, specialist services to the community and to clients by providing inclusive, equitable support to all survivors of sexual violence in Sheffield.

You’ll work closely with the Chief Executive Officer (CEO) to keep things running day to day and to strengthen the infrastructure that make this life-changing work possible. You’ll lead across areas like finance, HR, governance, quality, facilities/IT, risk and data protection, and provide empowering and supportive line management to the Business Team and Counselling Team.

You’ll also deputise for the CEO on occasion, helping to provide steady leadership and continuity across the organisation.

About You

We’re looking for a woman who is proactive, organised and resourceful.  Someone who can bring calm, clarity and momentum, identify and prioritise what needs doing, and help people do their best work in a supportive, values-led culture.

Occupational requirement: This post is only open to women (Equality Act 2010, Schedule 9, Part 1). Enhanced DBS required. Applicants must be eligible to work in the UK.

About the Organisation

The organisation provides critical support for survivors of sexual violence across Sheffield. Services include counselling, wellbeing programmes, and criminal justice support. As part of the team, you’ll join a forward-thinking, inclusive charity dedicated to empowering survivors and improving their lives.

A satisfactory enhanced DBS disclosure will be required by the post holder. This post is exempt from the Rehabilitation of Offenders Act 1974. Applicants are not entitled to withhold information and must declare all convictions, including spent convictions, cautions, reprimands and final warnings. Any information given will be completely confidential and will be considered only in relation to any application or positions to which the Order applies.

Other roles you may have experience of could include Operations Manager, Charity Manager, HR and Compliance Manager, Programme Manager, or Non-Profit Business Lead. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

About the role

We are seeking an ambitious, strategic and relationship-driven Head of Corporate and Employer Partnerships to lead and deliver a national, high-impact partnerships strategy. This role is central to our growth plans and will generate sustainable income, deepen corporate and employer engagement and create tangible employment outcomes for young people. You will combine commercial instinct with social purpose - building partnerships that deliver measurable impact for young people and clear strategic value for corporate and employer partners. 

Key information

• Salary: £50,000 - £60,000 dependant on experience
• Contract: Full time, Monday-Friday, 9.30 – 5.30mpm with some out of hours work needed for events such as Spear Celebration
• Annual leave: 28 days annual leave (including Christmas gift days) plus bank holidays
• Closing date: Friday 27th March, 09.30am (We are interviewing on a rolling basis and might close the application early if we find the right candidate)
• Interviews: First round - Wednesday 8th April (online), Final round - Monday 13th April (in-person)

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
• Significant senior-level experience in corporate fundraising, corporate social responsibility, business development or strategic partnerships
• Significant experience within the corporate sector, with an established network of relationships across national businesses and employers
• Proven experience of delivering growth strategies and achieving income target, with a strong track record of securing and managing high-value (£100k+) partnerships
• Demonstrable experience of leading and developing high-performing teams
• Credible, confident and persuasive communicator with excellent relational skills and the ability to influence stakeholders at all levels, including C-suite
• Resourceful and proactive, ability to manage multiple priorities, drive projects forward to completion and establish effective processes and structures

We are an office-based organisation and value the collaboration and opportunities to work creatively and build community that this offers us, with staff spending time in the working week both at home and in the London office.

Wimbledon Guild is a community charity in Merton offering practical help and support so that people never have to face life’s challenges alone. Whether money’s tight, someone is feeling low or overwhelmed, or they’re looking for new friends and activities locally, we’re always here.

We support more than 4,000 people across our borough every year through a range of innovative services that we continue to develop in response to changing needs.

As Head of Communications and Fundraising, you will be a key member of the Senior Management Team, leading on raising the profile of Wimbledon Guild and driving income through diverse fundraising streams.

You will be responsible for providing clear, professional direction and leadership of Wimbledon Guild’s fundraising, volunteering and communications activities.

The role offers huge personal satisfaction and the opportunity to work with a talented, friendly team, as part of a supportive and collaborative organisation.

Harris Hill is delighted to be partnering with The Insurance Charity in their search for a Caseworker on a 12-month FTC.

Location: Cannon Street (3 days office /2 day remote)

Contract: 12 months commencing May 2026. 21-28 hours.

Salary: £36,000-£38,000 pa pro rata

Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance.

The Insurance Charity has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship — helping them find stability and hope during difficult times. You’ll join a warm, motivated team of eight colleagues who are passionate about making a difference.

About You

You are an experienced caseworker or grants officer to individuals with a strong understanding of financial hardship and UK state benefits. You can assess applications, analyse financial information, and make recommendations for support. Highly organised, you manage a varied caseload, maintain accurate records, and use digital systems confidently.

Above all, you bring empathy, sound judgement, and a non-judgmental approach, providing support to people facing complex challenges with respect, confidentiality, and care.

Key Responsibilities

• Assess applications against eligibility criteria and grant-making policies
• Conduct needs assessments via phone/video calls and review ongoing cases
• Analyse financial information and make recommendations for support
• Prepare reports and recommendations for Grants Committee consideration
• Provide guidance on benefits, housing, debt, employment, and other support
• Signpost beneficiaries to relevant organisations and partner services
• Maintain detailed, accurate records and ensure data confidentiality
• Monitor outcomes, contribute to impact reporting, and uphold safeguarding standards

Essential Skills & Experience

• Experience as a Caseworker or Grants Officer supporting individuals
• Up-to-date knowledge of UK state benefits
• Understanding of financial hardship and relevant support services
• Ability to manage complex caseloads and adapt to changing priorities
• Strong digital skills, including Microsoft 365 and case management systems
• Excellent communication, written, interpersonal, and analytical skills
• Empathy, high emotional intelligence, and sound decision-making
• Team player with attention to detail and accuracy

 Join this small, friendly team and make an impact where it truly matters – supporting people when they need it most.

For more information, please send your CV to

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

Deadline: 06/04/26

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About BeyondAutism

Our vision

A world where every autistic learner belongs, succeeds and shapes their own future.

Our mission

To ensure every autistic child and young adult accesses the education and support they need to belong, succeed, and lead lives full of opportunity, choice and independence.

Founded by parents in 2000, we provide a continuum of support from Early Years through Post-19, alongside outreach, training, and our pioneering BeyondAutism Fast Responder service. We combine direct education for children with the most complex needs with national training, resources, and policy influence – creating a blueprint for inclusion that can be scaled across the country.

At the heart of our approach is a deep understanding of behaviour – recognising it as communication and as a reflection of environment and need. Too often, scientific principles have been misapplied in ways that prioritise compliance over the individual’s voice. We reject any practice that seeks to suppress identity; instead, we celebrate individuality and apply behaviour analysis in a positive, ethical, and person-centred way – supporting choice, independence, and outcomes that enhance quality of life. 

Job Overview

To lead the operational delivery of Marketing, Communications, and Fundraising activity across BeyondAutism, ensuring disciplined prioritisation, effective resource management and alignment with strategic objectives.

The post-holder acts as the operational coordinator for the department, translating strategic priorities set by the Head of Marketing, Communications, and Fundraising into deliverable programmes of activity. The role ensures that engagement, fundraising and digital initiatives are sequenced effectively and that internal teams receive coordinated support.

Working across multiple organisational services and sites, the Engagement Operations Manager maintains oversight of campaign planning, storytelling pipelines and departmental workflow.

About The Role

Operational coordination

• Act as the first point of contact for Development and Engagement requests across the organisation.
• Manage departmental workflow and prioritisation across engagement, digital and fundraising teams.
• Maintain and oversee the departmental engagement and campaign calendar.
• Sequence communications, engagement and fundraising campaigns to ensure capacity is used effectively.
• Ensure requests from services and departments are aligned with organisational priorities.

Campaign planning and coordination

• Coordinate the development and delivery of internal and external engagement campaigns.
• Ensure storytelling activity across services is identified, planned and scheduled.
• Work with colleagues across services to identify key milestones, events and communications opportunities.
• Align engagement activity with fundraising appeals and digital campaigns.
• Ensure campaigns are delivered within agreed timelines and organisational priorities.

Cross-department collaboration

• Act as a central coordination point between engagement, fundraising and digital teams.
• Ensure digital content needs are identified early and planned into campaign delivery.
• Work closely with the Digital and Content Manager to sequence digital production work.
• Support the Philanthropy and Partnerships Manager by ensuring fundraising campaigns are supported by engagement activity.

Organisational engagement oversight

• Maintain visibility of organisational milestones, events and governance cycles that require communications support.
• Ensure internal engagement initiatives support staff understanding of organisational priorities.
• Support coordination of cross-organisation initiatives requiring communications or engagement support.

Operational management and reporting

• Maintain departmental dashboards and delivery trackers.
• Monitor progress of campaigns and engagement activity against agreed plans.
• Track departmental budgets, purchase orders and supplier expenditure where required.
• Ensure accurate reporting of engagement activity to the Head of Development and Engagement.

Line management and team development

• Line manage the Internal Engagement Officer, External Communications and Engagement Officer and Development Officer (Graduate Programme).
• Provide coaching, prioritisation guidance and performance management for team members.
• Support professional development and skill building within the engagement team.
• Ensure team members are working in a coordinated and collaborative way.

Experience

• Experience managing complex cross-functional projects.
• Experience coordinating communications, engagement or marketing programmes.
• Line management experience.
• Experience working within the charity sector is desireable but not essential.
• Experience in education, disability or social impact organisations is desireable but not essential.

Skills

• Strong project and workflow management.
• Excellent organisational and prioritisation skills.
• Strong written and verbal communication. 

Abilities

• Translate strategic direction into operational delivery.
• Coordinate multiple workstreams and stakeholders.
• Maintain oversight of complex programmes of work.

Personal qualities

• Calm under pressure.
• Structured and solution-oriented.
• Collaborative and supportive leader.

Finance Manager (Part-Time)

Hours: 16 hours per week (hybrid working, with at least 50% of time in the Guildford office)
Salary: £43,000–£45,000 FTE (depending on experience)
Reports to: Chief Executive
Direct reports: Finance Administrator

Oakleaf Enterprise is looking for an experienced Finance Manager to join our team. This is a key role within the organisation, working closely with the Chief Executive, Trustees and wider Senior Management Team. You’ll oversee all financial activity, ensure compliance with Charity SORP and relevant regulations, and support the organisation to operate efficiently and responsibly.

About the role

You will lead on all financial reporting, planning and compliance, and ensure financial information is accurate, timely and useful for decision-making. You will also manage one member of staff (Finance Administrator) and work with colleagues across the organisation to support budgeting, forecasting, project costing and grant applications.

Key responsibilities

Board & Leadership

• Advise the CEO and Board on all financial matters, ensuring all legal and financial requirements are met.
• Attend Board and relevant sub-committee meetings.
• Provide financial input for the Strategic Business Plan and other analysis as required.

Reporting

• Prepare and present monthly management accounts, including variance analysis, restricted/unrestricted funds and balance sheet reporting.
• Lead the year-end process with external accountants, including audit/independent exam planning, reconciliations, site visits and production of Financial Statements.
• Work with the CEO and department leads to prepare the annual budget and provide variance analysis for Board approval.
• Produce a six‑month reforecast.
• Monitor restricted funds and update the Fundraising and Client Services teams.
• Track reserves and ensure adherence to the reserves policy.

Tax

• Prepare and submit quarterly VAT returns, ensuring correct application of partial exemption rules.
• Review gift aid and GASDS claims to ensure compliance and maximise income.

Payroll

• Ensure compliance with pensions, NMW and tax regulations.
• Oversee P11Ds and payrolling of benefits (where applicable).
• Support and oversee the Finance Administrator with SAGE payroll and keep up to date with relevant tax/employment law changes.
• Review payroll before submission.

Other responsibilities

• Manage high‑level cashflow and work with the Finance Administrator on daily cash monitoring.
• Line-manage the Finance Administrator.
• Support departments with project budgets, cashflows and grant applications.
• Develop and update financial systems and controls as the organisation evolves.
• Manage supplier relationships to ensure cost‑effective purchasing (including IT, utilities and contracts).
• Contribute to the wider SMT.
• Maintain the chart of accounts in SAGE and ensure monthly reconciliations and journals are completed.
• Keep up with CPD requirements.
• Carry out other duties as required.

Essential criteria

• Experience working in a charity, with strong knowledge of Charity SORP (old and new).
• Experience using SAGE 50.
• Fully qualified accountant (CIMA, ACCA, ACA, CIPFA).

Benefits

• Stakeholder pension with 4% employer contribution
• Employee Assistance Programme
• 32 days’ holiday including statutory leave, plus your birthday off
• Paid sick leave

Senior Corporate Partnerships Manager

Contract type: Fixed term, Maternity Cover, full time – 35 hours per week

Location: London, UK.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £48,867 - £51,439 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The WaterAid Corporate Partnerships team is responsible for developing and implementing WaterAid’s Corporate Partnerships Strategy which includes a focus on developing high value, high impact strategic partnerships.

About the role

As our Senior Corporate Partnerships Manager, you will be responsible for leading and developing the Partnership Management team of six to deliver partnership excellence and work closely with teams including Communications, Global Policy and Campaigns and Country Programme Offices to drive sustainable change.

In this role, you will:

• Effectively lead, manage and motivate the Partnership Management team to deliver partnership excellence.
• Coach and support the team to maximise partnership opportunities as well as resolve complex issues.
• Work closely with teams across WaterAid (eg Communications, Policy) to identify opportunities and deliver collaborations which deliver shared value for WaterAid and corporate partners
• Work with the Head of Corporate Partnerships, Senior Partnership Development Manager and Senior Private Sector Advisor to implement the overall Corporate Partnerships Strategy
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• A proven track record managing a variety of strategic, high value (6 figure) Corporate Partnerships that deliver shared value
• Experience of leading, managing and motivating others and driving change
• Endless enthusiasm, energy and the ability to work under own initiative and meet deadlines
• Ability to build relationships, network with, and influence, senior people both internally and externally

Although not essential, we’d prefer you to have:

• Experience of working in an NGO corporate fundraising environment
• Experience of managing at least three team members

Closing date: Applications close at 12:00 PM (UK time) on Monday, 30 March 2026. Shortlisting and interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. We therefore encourage you to apply at an early stage.

How to apply: Click Apply to upload your CV and cover letter.

We also have an open role for a Strategic Corporate Partnerships Manager. Please feel free to review this position as well if you think it may be more relevant to your experience.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our benefits:

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination,

abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

We are seeking an exceptional leader who can act as a credible spokesperson and ambassador for the Catholic Union, building trusted relationships across the Church, parliament and wider society and helping to grow the Catholic Union’s influence and engagement in the years ahead.

Founded in 1870, the Catholic Union of Great Britain brings Catholic laity and Catholic social teaching to the public square across England, Wales and Scotland. Working in partnership with dioceses, parishes, MPs, MSPs, MSs, peers and Catholic organisations, our vision is of a society in which Catholic laity are informed, equipped and encouraged to engage in public life.

Our work is shaped by three key themes: engagement, education and encouragement. Through these we foster informed participation in public debate, help Catholics and the wider public understand contemporary social and political issues through a Catholic lens, and inspire greater confidence for Catholics to contribute to civic and community life.

In recent years the Catholic Union has developed from being largely volunteer-led into a more professional and strategically focused organisation, strengthening relationships across the Church and wider society. Our Weekly Briefing, now read by around 6,500 people each week, has become a key channel for parliamentary reporting, Catholic news and reflection.

As Director, you will lead the Catholic Union at an exciting moment in its development. You will represent the Catholic Union publicly, strengthening relationships with bishops, diocesan leaders, parliamentarians and Catholic organisations. You will act as a trusted ambassador for the Union, grow our channels of influence and engagement, and work with Trustees, Council and a small experienced team to support the organisation’s continued development.

If you are inspired by the opportunity to serve as a public voice for a respected Catholic organisation and help foster thoughtful dialogue and engagement in public life, we would love to hear from you.

For more information, please see the job pack attached. Closing date 10th April.

Our Second Home (OSH) is the UK’s youth movement for people with refugee backgrounds. We support young people to build community, become leaders, and flourish into adulthood in the place they call home.

Each year, hundreds of young people from dozens of countries and living in London & Bristol take part in our residential programmes, leadership training and youth hubs. Our residentials are often the first step – immersive, relationship-rich spaces where young people connect, reflect and begin to see themselves as leaders. From there, many move into leadership training and take on volunteer roles within the movement.

Our work is youth-led and rooted in lived experience. We are now implementing our 2025–2028 strategy, focused on strengthening quality, embedding learning and ensuring our growth is sustainable and safe.

The Head of Programmes is a senior leadership role, reporting to the CEO and managing two senior colleagues. You will hold responsibility for the quality, coherence and safeguarding of all programme activity.

Responsibilities (abridged - see attached job description)

Programme Leadership & Strategy in Practice

• Lead implementation of OSH’s 2025–2028 programme strategy.

• Oversee the design, quality and coherence of residentials, leadership training and hubs.

• Take operational responsibility for residential delivery, including participant referrals, recruitment of staff and freelancers, programme content and educational standards.

• Attend and lead approximately five residential programmes per year.

• Identify opportunities to strengthen youth engagement and leadership pathways as the organisation scales.

• Ensure programme data is accurately recorded and used to improve delivery.

Team Leadership

• Line manage the Communities Manager and Leadership & Volunteering Manager.

• Provide structured supervision, clear objectives and professional development support.

• Ensure strong coordination between hubs, residentials and leadership pathways.

• Build a culture of accountability, reflection and continuous improvement.

Safeguarding & Welfare

• Act as Deputy Designated Safeguarding Lead and serve as DSL at events as required.

• Ensure safeguarding practice is robust, consistent and embedded across all activities.

• Respond to safeguarding and behavioural issues appropriately and oversee safe recruitment processes.

Partnerships, Budget & Oversight

• Maintain referral partnerships and represent OSH externally where appropriate.

• Hold programme budgets within agreed limits and ensure financial discipline.

• Embed monitoring, evaluation and reflective practice across the programme team.

Experience & Competencies (abridged - see attached job description)

Essential

• At least 5 years’ experience in youth or youth-centred programming, including residential or intensive settings.

• Experience designing and delivering leadership development or informal education programmes.

• Strong facilitation and training skills.

• Demonstrable experience managing staff and developing teams.

• Strong understanding of safeguarding practice and willingness to act as Deputy DSL.

• Experience working with young people from refugee or asylum-seeking backgrounds, or strong understanding of the issues affecting them.

• Ability to balance strategic oversight with hands-on delivery in a part-time senior leadership role.

• Strong organisational skills and commitment to inclusive, youth-led practice.

Desirable

• Level 3 Safeguarding training.

• Experience managing programme budgets.

• Experience contributing to organisational strategy or scaling programme models.

• Familiarity with Google Workspace, Beacon CRM, MyConcern or similar systems.

• Lived experience of migration or displacement.

Infrastructure Systems Manager
Hours: Full-time (35 hours per week)
Contract: 12-month fixed-term
Location: Central London office
Working pattern: Fully remote with occasional travel to London
Salary: £35,825, rising to £38,065 after six months’ service

We’re recruiting an Infrastructure Systems Manager for a not-for-profit organisation undergoing a major shift from legacy on-premise systems to a modern, cloud-first environment. This role is ideal for a strong IT Officer or 3rd line engineer with hands-on project experience who is ready to step up. You’ll lead technical work across Azure adoption, cloud migrations, legacy decommissioning and internal system improvement.
 
What you will do
 

• Support and manage Microsoft-based infrastructure across on-prem and cloud.
• Lead cloud migration work, including Azure and SharePoint transitions.
• Provide 3rd line support and ensure systems are secure, monitored and resilient.
• Implement Intune (alongside a third-party partner).
• Lead the rollout of an internal service desk tool.
• Work closely with internal teams and external suppliers to deliver high-quality services.
• Maintain legacy systems while supporting the move away from hybrid/on-premise environments.

 
What you will bring

• Strong Active Directory and Exchange expertise.
• Background in service management and supporting secure infrastructure.
• Experience in 3rd line support within on-prem environments.
• Familiarity with Azure, cloud migration, Intune and modern workplace tools.
• Understanding of MS Dynamics, Defender, Sophos or related technologies (advantageous).
• A proactive, solutions-focused approach and confidence working independently.

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Hours: 35 hours per week covering a range of shifts (between 7am and 10pm for Monday to Friday, and 8am to 4pm for Saturday and Sunday).  Applications for part time hours will be considered. 

Typical shifts include: 7am – 3pm / 8am – 4pm / 10am - 6pm / 2pm – 10pm. 

Contract: Permanent 

Location: Based within the custody suites of West Midlands Police.  

This advertised role will work between Wolverhampton, Oldbury, Stechford, Bloxwich, Coventry, Birmingham (Perry Barr) and Bourneville Police Custody suites 

Job Reference Number:  1672

An exciting opportunity has arisen for an Arrest Referral Worker in our CARS team, which has had, and continues to receive national recognition. 

Cranstoun are proud to work with the West Midlands Police Crime and Commissioner to deliver the Cranstoun Arrest Referral Service within the custody suites of West Midlands Police, and West Midlands Courts, offering drug and alcohol using offenders the opportunity to break the cycle of substance related crime.

Are you currently working as a substance use worker, probation officer, or could you bring transferable skills and experience to our team? Are you a good listener? Can you motivate people to change? Are you comfortable working with vulnerable people? This is a great opportunity to have a positive impact on peoples lives! 

You will work between police custody and criminal courts. You will assess, advise and refer offenders, providing them the opportunity to access treatment to address their substance use. Working with the courts, you will promote the use of Community Sentence Treatment Requirements (Drug Rehabilitations Requirements and Alcohol Treatment Requirements) amongst all court professionals and the judiciary, contributing to Pre Sentence Reports and advocate for our service users.

You will be responsible for delivering all elements of substance use work including assertive engagement, harm reduction support (including naloxone provision), as well as other associated duties. You need to have an understanding of the issues faced by people who use drugs and alcohol, and who commit crime, and be dedicated to delivering a service that supports these individuals to make positive changes to their behaviour, health and well-being.

All roles within this service are subject to enhanced DBS checks and West Midlands Police vetting. 

Closing date: Sunday 29th March 2026