202 Records manager volunteer roles

Job Description:

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions.

We offer short term home visits, counselling sessions, baby bank, practical & emotional One to One support, Domestic violence groups, Awareness raising workshops and drop in or chat groups to help women facing crises or challenging situations.

Purpose
The effective provision of a welcoming client administration service for WFRC.

Main Duties & Responsibilities

1. Reception

To welcome clients and other visitors in person or on the telephone.

To answer the telephone and pass on messages to other WFRC staff and volunteers as well as signpost to other organisations where appropriate.

2. To assist the Office Manager to make reservations for and be the first point of contact for WFRC’s Chat group, events & other activities. To keep a record of all interested clients and send out relevant literature.

3. To assist with the purchasing and control of domestic matters, stationery, kitchen supplies and office equipment as requested by the Office Manager.

4. To assist in general recruitment activities such as writing, placing and updating adverts and undertake administrative duties to support WFRC Services.

5. To take the post to the central post office at the end of each day.

We welcome applicants on Placement, Work experience and Apprenticeships.

Work Location: In person

Purpose

To deliver hot meals directly to the homes of client in Stamford and providing caring social interaction. Working in partnership with Second Helpings, Evergreen volunteers deliver to people who are housebound, socially isolated, or vulnerable and who would benefit from a nutritious meal and seeing a regular friendly face.

Key responsibilitie

Must have access to an insured, roadworthy vehicle, with current MOT / tax, along with a valid driver's licence

Co-drivers typically help deliver the food bags to recipient’s houses, assist with ‘map reading’ on the route, but don’t need to have a car or driver’s license as they are passengers.

Capable of delivering on a route

Engaging positively with members in a friendly, kind, compassionate and caring manner

Can follow all new health and safety meal delivery protocols.

Notify your car insurance company that you are doing volunteer deliveries.

Volunteers should keep clear records of journeys taken as volunteers, with the mileage, time/date and purpose of journey

Volunteer drivers should wear their Evergreen ID badge for volunteer drivers so that the people they are delivering to can clearly recognise it is an Evergreen volunteer.

Report any concerns to the Volunteer Services Manager or to the Delivery Service Lead Volunteer

Always work within Evergreen’s values and represent the charity in a professional and friendly mannerKey relationships:

Working with other Evergreen volunteers

Evergreen’s members who receive the service

Working with Members of Staff delivering the Trust’s ‘Paid for’ Services

Working alongside partner organisations such as Second Helpings

Have you got a passion for making an impact in your local community? Could you support us to launch community fundraising within your local community?

Help Caudwell Children to raise funds that support disabled and neurodivergent children to realise their full potential?

What will you be doing?

• Assist in planning, promoting, and delivering community fundraising events (e.g., charity walks, bake sales, raffles).

• Support local people with fundraising activities. •

• Represent the organisation at community events, ensuring a welcoming atmosphere and sharing information about Caudwell Children

• Keep accurate records of donations and fundraising activities in line with guidelines.

What skills would be useful?

• Friendly and approachable

• Organised

• Creative and enthusiastic about fundraising

• Previous fundraising or event coordination experience

What’s in it for you?

• Relevant training, mentoring and support will be provided

• Gain experience to add on to your CV

• Utilise your skills and learn new ones.

• Social opportunities

• Access to wellbeing support

• Out of pocket travel expenses can be reimbursed

• We strive to make reasonable adjustments and improve accessibility

How much time are you expected to give and when?

Volunteering is flexible. The brilliant thing about this role is you can do as much or as little as you like. Weekdays or weekends, daytime or evenings, there is lots of choice.

Where is the role located?

Looking for volunteers based across Staffordshire, support provided remotely. Minimum age for this role: 16

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. The purpose of this role is to support the organisation with communications and administration at a local level. You’ll play an active part in the branch committee and support the branch with record keeping and planning, thus enabling more cats to be helped.

You expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Disseminating relevant organisation-wide information and updates to the branch volunteers
• Supporting engagement and communication between the branch and wider organisation
• Drafting committee meeting agendas and taking and sharing meeting minutes
• Supporting the efficient running of the branch by ensuring administration processes are carried out effectively
• Supporting the administration and update of the branch annual plan 
• Sign-posting queries from members of the public
• Keeping branch records and information up to date and secure, using Cats Protection systems – training will be provided

Time expectation

Our support volunteers usually spend 2-5 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

We are looking for a reliable, confident volunteer with strong communication, literacy and digital skills to help older people access the support they are entitled to.

About the Service

Our Information & Advice service provides free, confidential and independent support to people aged 50 and over. We are looking for a reliable and confident volunteer to help clients complete important paper and online forms.

About the Role

As a volunteer, you will help older people complete welfare benefit applications, online application forms, and other documents in person, by telephone or during a home visit. Your clear and accurate support can help clients overcome complex forms, health barriers or limited digital skills.

Task may include:

• Help clients complete paper and online forms accurately.
• Explain practical next steps within the boundaries of your training and role.
• Support appointments at our offices and outreach venues, by telephone, and in clients’ homes.
• Data entry to ensure clear and accurate records of client contact
• Work closely with staff and other volunteers

Where?

Various Locations in Sandwel with home visits - a link to a pin pointed map of key areas can be provided

Who would this role be suitable for?

· This role would suit someone who is patient, caring and non-judgemental, with strong communication, literacy and digital skills.

· You will need to be confident using IT systems and online forms, able to explain information clearly and comfortable handling personal information confidentially.

· Experience in administration, advice, teaching, health or social care may be helpful, but it is not essential.

· Full role-specific training will be provided before you begin supporting clients independently.

Training

You will receive core volunteer training, GDPR and data protection training, form-filling training and guidance on lone working. You will initially work alongside experienced staff in office and outreach settings.

There may also be an opportunity to work towards a Level 2 qualification in Information, Advice or Guidance and to access optional adviser training over approximately 12 months. Although this does not guarantee employment, it can provide valuable knowledge, skills and experience.

Due to the training involved and the nature of the work, we are ideally looking for volunteers who can offer regular, longer-term support.

Working Safely

The service completes a risk assessment before every client home visit. Volunteers must use the lone-working app and follow all agreed safeguarding, confidentiality and safety procedures.

DBS

A DBS check is required for this role. Risk assessments are completed before home visits, and volunteers are supported to follow all safeguarding, confidentiality and lone-working procedures.

This role will offer the opportunity to become part of the volunteer team at the Warner Textile Archive to gain practical experience in collections management. Volunteers will be responsible for assessing hand-painted paper artworks depicting patterns that were translated into printed or woven textiles by Warner & Sons during the period of c.1870s-2000s. The project involves evaluating existing data regarding specific items and cataloguing these pieces, alongside photographic digitisation, and making inert conservation polyester enclosures to protect the designs. This opportunity is suitable for volunteers as well as students looking to complete placements or work experience as part of their studies.

Role Description

• Catalogue at item level, following data input policies, on collections management system CollectionsIndex+ paper designs held within the collection to support improved access. Improve catalogue records to internal and international standards for the paper designs, including creating descriptions, checking locations, adding keywords and manufacturing numbers, as well as information on weave structure and design where possible, materials, colour. Record details on object condition where necessary.

• Cross check information on Collections Index + with index cards to include all relevant historic information.

• Take photographs of catalogued items and name image files within our policy structure. Upload to Collections Index+ records.

• Using our conservation polyester welding machine, create bespoke sized enclosures for designs to repack to conservation standards.

• There is an opportunity to create a short article and related social media content about your experience of working with the collection.

Further Information

Full training and support will be given on all aspects of the role. No previous experience necessary. 

We are able to facilitate a flexible work schedule based on the individual’s existing responsibilities. For a student placement, we require a minimum of 10 days to provide meaningful work experience.

Some online training on cataloguing, the history of Warner & Sons, and collections care will be required prior to the volunteer’s start date.

The role is not remote and will require travel to Warner Textile Archive, Silks Way, Braintree, Essex, CM7 3GB. We have a travel bursary of up to £50 per day which is able to offer support with travel costs and £5 per day for subsistence.

Computer facilities will be provided on-site.

About the Warner Textile Archive

The Warner Textile Archive is a significant collection of design, business, economic and social history of textile manufacturing firm Warner & Sons, based in Braintree between the dates of 1870 – 2001. The Warner Textile Archive is the largest collection of an individual textile manufacturer available in the public domain in the United Kingdom. We hold over 100,000 administrative records, paper designs, trial samples, manufacturing equipment and textiles of Warner & Sons, their predecessors and successors, illustrating how furnishing textile manufacturing changed over more than 150 years. 

Essential Skills and Knowledge Required

• Excellent Microsoft Office software skills and general computer literacy, with the enthusiasm to learn new systems.

• Must be dedicated to working to a meticulous attention to detail in regards to accurate data inputting, spelling and grammar.

• Excellent verbal and written communication skills, with the willingness to work with a dedicated team of staff and volunteers of different ages and backgrounds.

• Must be able to follow clear instructions and ask questions when unsure.

• This position requires moving and lifting large items.

Help us stay connected with learners, understand barriers to attendance and provide friendly practical support to Ukrainian learners participating in our Nottinghamshire ESOL project.

The Afghanistan and Central Asian Association (ACAA) is an award-winning British charity. ACAA provides advice, support, education, training, volunteering opportunities and social and cultural activities, with a strong focus on integration and community support. Its services include English language classes, employment support, women’s support, youth and family services, advice and cultural and social activities.

What you’ll do

Call or message learners who have missed sessions, in English and Ukrainian

Find out why learners have missed classes and encourage them to return

Help understand why learners may stop attending or leave classes

Support learners who have difficulties with their current timetable, class, level or location

Help learners identify other suitable classes within the project when appropriate

Answer straightforward questions about classes and pass more complex queries to the project team

Sometimes attend classes and provide practical support to learners

Help learners complete and sign required documents, including Photo Consent Forms and Class Rules forms

Keep accurate records of learner contact and attendance-related information

Share recurring attendance or engagement issues with the project team

Who this role is good for

Fluency in both English and Ukrainian is required. This role is ideal for someone confident on the phone, friendly and patient, well organised and comfortable keeping accurate records. Experience or an interest in community support, administration or project work is useful.

Time commitment and flexibility

We understand that volunteers have their own work, study, family and other commitments. We aim to keep these roles flexible. We are ideally looking for around 4–8 hours of volunteering per week, depending on the role and your availability. However, we genuinely value any contribution: even a few hours a week can make a meaningful difference to our project and our learners.

Skills and experience

Desirable

• Experience with attendance tracking or database/data entry

• Experience communicating with learners or service users

• Experience supporting Ukrainian-speaking communities

• Experience in community support, administration or project work

Required

• Ability to maintain confidentiality and follow project guidance

• Good organisation and accurate record keeping

• Friendly, patient and respectful communication style

• Confidence speaking to learners by phone and message

• Fluency in English and Ukrainian

Skills and experience

What we offer

• Written reference on completion, reflecting your role and contribution

• Hands-on, sector-relevant experience for your CV or placement portfolio

• Full induction, safeguarding briefing and role-specific support

• The opportunity to support Ukrainian guests and learners participating in our ESOL project in Nottinghamshire

• Flexible volunteering designed to work around study, work and other commitments

Read Easy provides free, confidential, one to one reading coaching for adults who struggle with reading, through a network of volunteer groups. 

Reading Coaches are paired with Readers and meet twice a week to guide them through Read Easy's phonics based Turning Pages programme.

Role of a Reading Coach:
● Developing the literacy skills of an adult Reader who has difficulty with reading
● Meeting with your Reader for two separate half hour sessions each week face to face in an approved venue or remotely on a video call or a combination of both
● Providing non-judgemental literacy support to your Reader
● Utilising your empathy and understanding to support your Reader
● Delivering the phonics based Turning Pages programme with guidance for coaches on every page and using other approved resources
● Keeping records of your meetings
● Liaising with your allocated Coordinator and Literacy Specialist
● Attending Coach meetings approximately every two months
● Working within Read Easy policies and procedures

Skills needed:
● Confident reading skills
● Clear communicator
● Ability to demonstrate empathy and understanding whilst maintaining boundaries
● Ability to talk and listen to the person you coach in a patient, positive, encouraging and purposeful way
● A non-judgemental attitude and a positive respect for others, regardless of abilities, ethnicity, gender, religion, sexual orientation or age
● Ability to focus on your Reader and their needs
● Ability to work alone, seeking support when necessary
● Reliability, consistency and an ability to handle disappointment
● A commitment to maintain confidentiality and volunteer within Read Easy’s guidelines and policies
● Willingness to commit to the required training
● Ability to utilise Zoom meeting platform to attend remote coach training
● Ability and confidence to use a computer to access documents online, or the willingness to learn to do so 

You will need to make a regular commitment to meet your Reader twice a week for a half hour session.

The Bromley Trust is a specialist grant-maker which supports UK charities working with people seeking sanctuary and people in prison. We are looking for someone with experience of managing large scale long-term investments to join us and take over from our retiring Investment Lead Trustee. They will play a central role in overseeing the Trust’s investment strategy and its implementation, alongside the other Trustees, and work closely with the Director, Treasurer and our Investment Managers. 

Collectively Trustees share responsibility for governing the organisation and directing how it is managed and run. We are looking for people who have have an enthusiasm for our areas of interest (human rights / prison reform), good strategic thinking skills, sound judgement, and the ability to work effectively as a member of a small friendly team. You don’t need to have previous experience of being a trustee as a full induction will be provided.

We have a Diversity, Equity and Inclusion strategy in place and recognise that having a diverse board made up of people who collectively have a range of perspectives, skills and experiences (including lived experience of our areas of interest) will best enable us to be an effective organisation. For a full job description and more information about The Bromley Trust and its work please see the recruitment pack. 

If you would like to apply for this role, please send a CV and covering letter to our Chair Fiona Cramb stating why you are interested in becoming our Investment Lead Trustee and what skills and experiences you could contribute to the organisation. The letter should also include details of two referees stating their relationship to you and how long they have known you.  Referees will only be contacted if you are offered the role.  Please email these documents before 5pm on the closing date of Friday 30th October 2026. Details of the email address to use are provided in the recruitment pack.

 Role summary

To assist with the picking, packing and despatching of New Goods orders to all St Helena shops, via the Donation Centre delivery operation. 

 Main duties of the role 

  • Assist with the picking and packing of New Goods stock, preparing it for pick-up via the Donation Centre delivery drivers

• Assist with the unpacking of goods from outside suppliers

• Assist with stock takes and spot checks

• Use a computerised stock management system to maintain accurate weekly and monthly stock reports

• Assist with keeping the stock room tidy and clean

• Managing and reporting damaged stock according to company procedures

• Ad hoc printing, laminating etc when required

• Work as part of a small but busy team. 

About The Pinnacle Centre

The Pinnacle Centre is a third space in Birmingham helping young adults grow holistically. We work across three domains: personal development, sports and wellbeing, and community and belonging.

Vision 2030 is where that work is heading. We're building a multi-purpose centre in Birmingham — sports facilities, co-working space, an auditorium and a café — designed as a home for young adults to train, work, learn and gather.

Role Summary

You own Pinnacle's volunteer function end to end — how people join us, how they're inducted, how they're deployed, and why they stay. Almost everything Pinnacle delivers is delivered by volunteers, so this is not an admin role. When a session runs smoothly with the right people in the room, that's you. When someone gives us six months and leaves feeling it mattered, that's you too.

Key tasks

1. Recruitment and onboarding
   • Own the pipeline: how people find us, apply, and get placed in a role that suits them.
   • Run a consistent induction — what Pinnacle is, what we expect, who they report to, where the boundaries are.
   • Match people to roles honestly. A misplaced volunteer leaves within a month.
2. Deployment and rotas
   • Maintain the volunteer roster across programmes and events — Soul Work, sports, socials, founder and networking events.
   • Work with Programme and Events leads on what they need and by when, and hold them to giving you notice.
   • Make sure every session has named cover, not hopeful cover.
3. Retention, development and recognition
   • Build genuine relationships across the volunteer base and know who's thriving, who's drifting and who's overloaded.
   • Run check-ins, spot people ready for more responsibility, and feed them towards Lead roles.
   • Own how we thank people — recognition, references, socials, progression.
4. Compliance and records
   • Maintain accurate volunteer records: roles, hours, agreements, emergency contacts, GDPR compliance.
   • Own the volunteer agreement, code of conduct and safeguarding process, including DBS where roles require it.
   • Handle first-line concerns; escalate safeguarding and conduct issues to the COO immediately.
5. Performance
   • Track active volunteers, hours contributed, retention at 3 and 6 months, and shift fill rates.
   • Report monthly with insight rather than headcount.

What we're looking for

• Genuinely good with people — able to read who needs encouragement, who needs clarity and who needs to be let go.
• Organised enough to run a rota that people can rely on.
• Comfortable holding a standard and having an awkward conversation without making it personal.
• Discreet, and sound judgement on when something needs escalating.
• Experience in volunteer coordination, HR, youth work, education or events staffing (desirable).

What we have to offer

● Real ownership of a function, not a task list — you will shape how it works, not just execute someone else's plan.

● A seat in a team building towards a 2030 horizon, with a clear line of sight to the leadership team.

● Access to our network of founders, professionals, entrepreneurs and investors through Pinnacle's events programme.

● Training, mentoring and the opportunity to build and lead a team of your own as the organisation grows.

● The reward of building something in your city that will outlast all of us.

Please note: this is currently a volunteer position. Reasonable expenses for travel, equipment and refreshments are reimbursed in line with our Expenses Policy. As Pinnacle grows and funding allows, we expect several senior roles to move to paid positions, and volunteers already in post will be considered first

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Head of Bids and tenders to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender submissions.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Head of Bids to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities will include:

• Overall responsibility for delivering high-quality, accurate, compliant and commercially sound proposals on time, to budget, with inputs from key stakeholders.
• Responsible for the coordination and management of all Bid activities, for ensuring that Bid Plans are put in place and that all internal inputs are received promptly to meet Bid submission timescales.
• Responsible for the receipt, management, control and coordination of all external and internal information and documentation with respect to the enquiry and for the team acting as custodian for Bid documents, including all approved internal documentation signed by the Organisation.
• Responsible for compliance with all internal Bid policies and procedures and for passing internal and external audits.
• Contribute to the overall Bid strategy alongside other stakeholders.
• Responsible for the overall leadership of the team and ensuring that individuals within the team are given appropriate opportunities to grow and develop, and that the team maximises performance by creating and fostering a positive, can-do attitude and outlook on an ongoing basis.
• Responsibility to ensure that improvements are identified and those agreed upon are implemented continuously to support the growth and development of the team and those within it.
• There is a need to keep good records and to create and measure metrics on bidding performance to both review performance and drive continuous improvement in a key area of the business.
• Responsible for mentoring and training Bid Managers and Bid Writers to ensure they are up to date with bid requirements and improve their competence.

What are we looking for?

Education, Skills and Experience: Requirements

Essential:

• At least three years of experience in successfully leading teams within a bid environment.
• Proven track record of improvement and achievement - processes and people
• Keen understanding of numbers, spreadsheets, VOP/invoices, rates, cash flow, milestones, negotiations, and pricing audits.
• Ability to write strong proposals and experience as an estimator
• Excellent communicator (written and verbal) with local and international customers, and with an appreciation of cultural differences
• Ability to persuade and influence others
• Ability to lead team by example, with the ability to foster and maintain effective relationships with internal and external stakeholders
• Ability to work to deadlines
• Strong business/commercial acumen
• Keen attention to detail
• Commercially sound judgement
• Strong negotiation skills.
• Strong financial skills

Desirable:

• Leadership qualification (CMI or ILM)
• Experience with an integrated project management / ERP system (Enterprise Resource Planning)
• Experience in bidding roles in the Medical, Biochemistry, Biomedical, Public Services, Global Health, Humanitarian, NGOs, Public Health and Social Care industry
• MBA, Professional Qualification or formal leadership Qualification (CMI, ILM)

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge of bids will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex, high-stakes journey.

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free.  You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

About The Pinnacle Centre

The Pinnacle Centre is a third space in Birmingham helping young adults grow holistically. We work across three domains: personal development, sports and wellbeing, and community and belonging.

Vision 2030 is where that work is heading. We're building a multi-purpose centre in Birmingham — sports facilities, co-working space, an auditorium and a café — designed as a home for young adults to train, work, learn and gather.

Role Summary

You own how money comes into Pinnacle. Grants, corporate sponsorship, community giving and donor relationships all sit with you, and your job is to make them add up to an income that is diversified enough to survive one of them failing — while laying the groundwork for the campaign that funds Vision 2030. Finance manages what we spend; you determine what there is to spend.

Key tasks

1.  Strategy & pipeline

○ Own the annual fundraising plan with clear targets by income stream, agreed with the CFO.

○ Maintain a live pipeline of funders, sponsors and donors with deadlines, values and likelihood.

○ Balance the portfolio so that no single funder or channel is a point of failure.

○ Sequence effort towards the Vision 2030 capital requirement rather than only this year's costs.

2.  Community & digital giving

○ Design and run giving campaigns, including seasonal appeals and sponsored challenges.

○ Own our giving platforms, donation pages and Gift Aid processing.

○ Build a regular giving programme and reduce lapse rates through timely, human communication.

○ Set the ask and the case; work with Marketing, who own the channels and audience.

3.  Donor care, compliance & reporting

○ Ensure every donation is acknowledged promptly and that donors hear what their money changed.

○ Maintain an accurate donor record with consent and preferences, compliant with GDPR.

○ Ensure all fundraising meets Fundraising Regulator standards.

○ Report income against target to the CFO monthly, with an honest read on the pipeline.

What we're looking for

● A track record of raising money —community fundraising or High net worth.

● Excellent written English; you can make a case that persuades a stranger to fund it.

● Comfortable with targets, pipelines and being measured against them.

● You understand the difference between an ask and a relationship, and know when each is appropriate.

● Organised enough to run several income streams without dropping the reporting on any of them.

● Experience of a capital appeal or major campaign (desirable).

What we have to offer

● Real ownership of a function, not a task list — you will shape how it works, not just execute someone else's plan.

● A seat in a team building towards a 2030 horizon, with a clear line of sight to the leadership team.

● Access to our network of founders, professionals, entrepreneurs and investors through Pinnacle's events programme.

● Training, mentoring and the opportunity to build and lead a team of your own as the organisation grows.

● The reward of building something in your city that will outlast all of us.

Please note: this is currently a volunteer position. Reasonable expenses for travel, equipment and refreshments are reimbursed in line with our Expenses Policy. As Pinnacle grows and funding allows, we expect several senior roles to move to paid positions, and volunteers already in post will be considered first.

Action for Refugees in Lewisham is looking for a trustee to act as secretary, supporting the board's governance role helping AFRIL deliver for refugees and vulnerable migrants in south-east London. Time commitment is flexible, and not onerous, and formal company secretary functions are supported by a member of staff.

AFRIL was founded in 2006 to support asylum seekers, vulnerable migrants and refugees in south-east London to lift themselves out of poverty and rebuild their lives in the heart of our community. Our support is holistic: both crisis support to meet immediate need, and longer-term, flexible programmes that tackle the underlying problems that lead to crisis, supporting people to integrate, contribute and thrive. We work in the community across south-east London, including in local asylum hotels.

We are a small charity, with mostly part-time staff, but we make a significant difference. Our client group is predominantly people in, or with experience of, the asylum system. We also support newly granted refugees, and migrants with no recourse to public funds who have complex and unmet protection needs.

AFRIL's board of trustees is collectively responsible for supporting and challenging the charity to oversee its good governance and proper financial control in line with its charitable aims and strategic plan, charity law, and all other relevant legislation. The time required of trustees is not onerous, and is flexible - although it is, of course, possible to take on more responsibility and expand your time commitment.

As a board member, you will be expected to be available for board meetings approximately every two months, which are generally an hour and a half long and take place in a weekday evening. These mostly take place online, with occasional hybrid meetings or meetings in-person.

As secretary to the board, you will be responsible for the timetabling of meetings, the agenda, and for taking and sharing a minute of board meetings – just main points and actions – to support the board in carrying out our remit. You may also assist with other areas of support to the governance for the charity, such as ensuring that we maintain regular review of the organisation’s policies, and providing some assistance from time to time to the member of staff leading on liaison with the Charity Commission and Companies House.

You will also need to be able to commit some ad hoc time to consider papers ahead of meetings, and occasionally to take part in email discussion on issues as they arise. You would also be expected to attend the charity’s AGM, which tends to take place on a Saturday afternoon in January/February.

We value diversity in our trustee team, as we do in the staff team. We particularly welcome applications from anyone who can bring lived experience of the immigration and asylum system, and are always keen to see applications from people with experience with fundraising, or with HR. We welcome applications from everyone, regardless of age, disability, sex, gender identity, sexual orientation, race, religion or belief.

To apply, please submit a short (no more than one side of A4) letter explaining why you would like to join AFRIL’s board, and what skills and experience you would bring to the role, along with your CV.