Employment support officer jobs

Contract: Fixed Term, 12 month contract

Salary: £29,849 - £35,493 per annum

Closing Date: Monday 16th February 2026

Interviews will be held week commencing 23rd February 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Supporter Care Officer to join our Fundraising Strategy & Operations Team based in London on a 12-month fixed term basis.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

About the role

The Fundraising Strategy and Operations team delivers high quality operations support to the wider Fundraising Directorate including Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications, and Supporter Care.

The role sits within our friendly and dedicated Supporter Care team. In addition to providing operations support to the Fundraising Directorate, the team provides a high standard of customer service to Centrepoint supporters and members of the public.

The role works alongside two other Officers and the team Manager to help steward and grow our compassionate supporter base, securing Centrepoint’s long term future, and enabling us to reach our strategic goals through helping to maximise fundraised income and increase donor loyalty.

The role involves working independently, collaborating with colleagues and third-party suppliers, and using a variety of technical systems to fulfil a range of supporter-related responsibilities.

These include, but are not limited to, liaising with existing and prospective supporters, managing fundraising complaints, processing donations, processing supporter data; and ensuring all tasks are carried out in compliance with GDPR, Data Protection, and other regulatory requirements.

There is also the opportunity to work on projects, volunteer at events, and participate in a range of training to support personal and professional development.

About you

· Experience of working in Supporter Care or customer focused team

· Excellent organisational skills, with the ability to plan and work to tight deadlines

· Excellent written and verbal communication skills

· Excellent interpersonal and relationship building skills

· Ability to work well with others and on your own initiative

· Ability to investigate and resolve problems

· Ability to be flexible and switch between tasks as needed

· Literate in IT with experience of using MS Office – prior CRM use (e.g. Raiser’s Edge) is desirable

· Basic understanding of GDPR and Data Protection

What you’ll be doing

· Interacting with existing and prospective supporters via multiple communication channels

· Resolving complaints in line with our policy, escalating feedback where necessary

· Listening to and quality checking calls handled by the third-party contact centre

· Supporting with required training of the third-party contact centre call handling team

· Processing fundraising donations

· Maintaining supporter records on the Raiser’s Edge CRM system

· Helping to ensure team processes are accurate, efficient, and up to date

· Helping to ensure the team meets its service SLAs and KPIs

· Maintaining a good understanding and working knowledge of new sector regulations

· Supporting the delivery of strategic projects in line with the Supporter Care strategy

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

· 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

· Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).

· Private Medical insurance

· Income protection

· Employer pension contributions of 5%

· Access to Cycle 2 Work loan scheme

· An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a fixed term Supporter Care Officer click ‘Apply’ now!

The Institute of Physics (IOP) exists to help physics and the people behind it realise their potential for our lives, our society and our planet.

Working alongside our members and leaders from across the physics community and beyond, we’ve identified three priorities that will shape our work over the next five years: Skills, Science and Society. These priorities sit at the heart of everything we do.

We’re currently looking for a People Officer on a permanent basis, to help us deliver our mission.

What’s it like working at the IOP?

The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.

Some of our benefits include:

• An excellent pension scheme
• Private medical insurance, life assurance, dental insurance and a healthcare cash plan
• Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
• 25 days’ annual leave as a standard, in addition to floating bank holidays
• Flexible working opportunities

The Role

What will I be doing?

You’ll be responsible for a range of activities, including:

• Maintaining and updating the full suite of personnel records for staff
• The timely and accurate generation and issue of employment contracts/amendment to terms and associated paperwork
• Overseeing the quality of data held within the HR system and other HR software and offer guidance to users of the systems and administrative support
• Preparing and accurately entering all monthly salary information on to the HR system
• Recruitment support for all Institute vacancies and managing the recruitment process
• Overseeing the probation and induction process for new starters and to conduct new starter induction sessions
• Developing new, and streamline existing administrative processes and procedures
• Generating system reports as and when required

About You...

The role is ideal for someone with good generalist HR experience and up to date knowledge and understanding of key HR legislation and HR systems.

We are looking for an organised and dependable individual who has a proven ability to work with within a small team, and who can communicate effectively with a wide range of people both in written and oral form.

Proven experience of accurate data entry and monthly payroll processes is essential along with previous experience of effectively following administrative processes.

Who will I work with?

• Internally, the role works across all departments as well as IOP Publishing HR and Finance
• Externally, the role works with recruitment agencies and other relevant organisations

Ideally, we at the IOP hope you’ll apply if your skills include:

Essential Criteria

• Experience of preparing and monitoring accurate contractual information and other essential HR documentation
• Experience of supporting the monthly payroll function
• Experience working in a busy and varied role in a fast paced environment, autonomously
• Strong working knowledge of employment law and HR best practice
• Absolute attention to detail
• Basic level HR qualification
• Experience using HR systems, ideally iTrent (Electric Theme)

At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

How will I be working?

We work in a flexible, trust‑based way through our How We Work model. This gives individuals and teams the independence to choose how, when and where they work best, while recognising that some in‑person collaboration is important for impact especially from an operational standpoint.

You’ll be assigned a base office, which can also be your chosen place of work. Most of our roles offer hybrid working as standard, with occasional office visits to help us stay connected and support our inclusive way of working. As an organization we meet in person once a quarter at our Head Office in Kings Cross, London.

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community.

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

Support charities. Strengthen communities. Tackle inequality across Oxfordshire.
Join OCVA as a Community Development Officer and be the first point of contact for organisations making real change.

This is a hands-on, people-focussed role at the heart of Oxfordshire’s voluntary and community sector. You will work directly with charities, community groups and social enterprises, offering practical advice and support on governance, funding, sustainability and organisational development. You will combine office and home working with regular travel across the county, building trusted relationships and helping organisations tell the story of their impact.

If you enjoy supporting others to succeed, working collaboratively, and making a tangible difference to communities, this role offers variety, autonomy and purpose in equal measure.

At Croydon Community Energy, we bring community-owned renewable energy to Croydon - developing solar PV on community buildings and reinvesting the benefits locally to cut carbon and support communities.

Want to help turn rooftops into local power?

The role and its impact

This is a part-time CEO role providing hands-on leadership so CCE can deliver projects well, support volunteers, and build strong partnerships. Working with the Board, you will help move projects from early-stage development through to installation and reporting.

Key details

• Salary: £45,000 FTE pro rata (2 days/week = £18,000 per year)

• Hours: 2 days per week (flexible working pattern by agreement - evenings and weekends may be required)

• Contract: Fixed term for 12 months (with ambition to extend subject to funding)

• Location: Hybrid/home-based with regular presence in Croydon and occasional London travel

• Start date: 1 April 2026 (flexible)

• Reporting to: Chair of the Board (accountable to the Board of Directors)

• Contract basis: Self-employed contractor. You will manage your own tax and National Insurance and invoice CCE monthly.

What you'll be working on

• Deliver CCE's strategy and Board priorities, turning plans into clear actions, timelines and decisions.

• Coordinate the solar project pipeline with the Projects Director and delivery partners (from feasibility to commissioning and post-install monitoring).

• Oversee budgets, cashflow tracking and financial reporting with the Finance Director; keep risks visible and managed.

• Develop and deliver fundraising plans (grants, sponsorship, partnerships and, where relevant, community share offers).

• Enable good governance: board papers and updates, decisions logs, AGMs and member communications where relevant.

• Support and coordinate volunteers, fostering an inclusive, motivated culture and making it easy for people to contribute.

• Build relationships with key local stakeholders and represent CCE externally when needed.

This job is for you if...

• you are motivated by community energy, climate action and community benefit

• you can set direction, organise delivery and bring people with you (in paid or unpaid roles)

• you are confident planning and delivering projects, prioritising well and managing risks

• you can build trust with stakeholders across communities, funders, delivery partners and local government

• you are financially literate and comfortable with budgets and responsible spending decisions

• you can support good governance and work well with a Board or committee

• you communicate clearly, stay organised, and can work independently in a small organisation

It helps if you have...

• renewable energy and/or community solar project development experience

• fundraising, grant management and/or community share offer experience

• experience in co-operatives, social enterprises, charities, or volunteer-led organisations

• knowledge of Croydon and its communities, or experience working in a diverse urban borough

• experience in policy, advocacy or sector collaboration

If you do not meet every point, please still consider applying - we care about potential and values as well as experience.

Equal opportunities and accessibility

CCE is committed to equal opportunities and welcomes applications from people of all backgrounds. We particularly welcome applications from groups under-represented in the community energy sector.

If you are disabled (as defined under the Equality Act 2010) and meet the minimum criteria for the role, we will offer you an interview. Please tell us what reasonable adjustments would help you take part. Information can be provided in alternative formats on request.

Funding for this role

CCE has been awarded £20,000 from The National Lottery Community Fund to deliver this role. The incoming CEO will help secure further funding to increase days worked and extend the role.

How to apply

Apply via CharityJob with:

• Your CV

• A cover letter (max 2 pages) explaining how you meet the essential criteria and why you want the role

• Closing date: Friday 27 February 2026 at 5pm

• Shortlisting: w/c 2 March 2026

• Interviews: w/c 9 March 2026 (online / in person in Croydon)

• Task: Shortlisted candidates may be asked to complete a short task in advance (questions shared ahead of time)

• Second stage (if required): w/c 16 March 2026

Data protection: We handle applicant data confidentially and retain it only as long as necessary.

Are you looking to develop a career in Regular Giving at a prestigious organisation?

The Regular & Digital Giving Officer role is your opportunity to be a part of a dynamic and innovative team and to take our programme to the next level. We are keen to explore ways to grow our programme via crowdfunding, giving days, and by developing a mid-level/leadership giving programme. Our Regular and Digital Giving Officer will play an important role in scoping, piloting, evaluating, and establishing these new strands of income generation. 

DARO (University of Birmingham's Development and Alumni Office) exists to support our academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community. 

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. As an office, we are committed to sustainability and value green working practices. The environment is an integral part of our campaign, and we encourage eco-friendly ways of working in order to have a positive impact on our campus and global surroundings. 

ABOUT SAFETY4SISTERS

Safety4Sisters (S4S) is a specialist Black and minoritised by and for women’s organisation based in Manchester. Our aim is to promote the human rights of migrant women experiencing a spectrum of gendered violence by providing a trauma informed, specialist, holistic and integrative programme of support to Black and minoritised survivors with NRPF. Support is underpinned by the following strands of services and activities; culturally competent advocacy, welfare and destitution support, a specialist refuge dedicated to migrant women with NRPF, therapeutic activities, groups and training, social activities, a helpline for both professionals and women, grassroots campaigning, and strategic advocacy. 

JOB PURPOSE

To support the development and delivery of Safety4Sisters’ policy, campaigning, and influencing work to advance the rights, safety, and wellbeing of Black, minoritised and migrant women and children experiencing violence against women and girls (VAWG).

The post holder will contribute to influencing local, regional, and national policy and decision-making on VAWG, honour-based abuse, harmful practices, immigration and asylum policy, and no recourse to public funds (NRPF). This work will be rooted in survivor voice, frontline practice, and Safety4Sisters’ feminist and anti-racist values.

MAIN RESPONSIBILITIES

1.To contribute to the planning and delivery of Safety4Sisters’ policy, campaigning, and influencing work in line with the organisation’s strategic priorities.

2.To undertake policy research and analysis on issues affecting Black, minoritised and migrant women experiencing VAWG, including immigration, asylum, and NRPF.

3.To draft policy briefings, consultation responses, reports, statements, and other written submissions to influence decision-makers and statutory bodies.

4.To work closely with frontline staff, partners, and where appropriate victim-survivors, to ensure that policy and campaigning work is informed by lived experience and practice-based evidence.

5.To support parliamentary, local authority, and regional influencing activity, including engagement with MPs, councillors, civil servants, and statutory agencies.

6.To assist in organising and delivering policy events, roundtables, seminars, conferences, and briefings for external stakeholders.

7.To represent Safety4Sisters at external meetings, networks, events, and forums as required, promoting the organisation’s policy positions and values.

8.To contribute to raising public and professional awareness of VAWG, honour-based abuse, and the specific barriers faced by migrant women, including institutional racism and hostile immigration policies.

9.To manage Safety4Sisters’ social media platforms, ensuring content supports the organisation’s policy, campaigning and advocacy work and reflects S4S values and safeguarding principles.

10. To support Safety4Sisters’ partners and stakeholders to engage with policy advocacy, communications, and campaigning activity, including providing guidance and resources where appropriate.

11. To contribute to training, learning, and community engagement activities delivered by Safety4Sisters, including sessions for professionals and community organisations.

12. To maintain up-to-date knowledge of relevant legislation, policy developments, research, and sector best practice.

13. To contribute to monitoring, evaluation, research, and learning activities, ensuring accurate records and data collection for policy and campaigning work.

14. To assist in developing strong links with key partners and networks at local, regional, and national levels to strengthen Safety4Sisters’ influencing work.

15. To undertake campaigning and influencing activity arising from frontline services and policy priorities, which may include occasional evening or weekend work.

16. To undertake any additional duties that contribute to the effective delivery of Safety4Sisters’ services, projects and campaigns.

GENERAL DUTIES AND RESPONSIBILITIES

1.To contribute to the smooth running of Safety4Sisters’ services, projects and organisational activities.

2.To assist in maintaining high standards in all aspects of the organisation’s work, including conduct with colleagues, external agencies and partners.

3.To comply with and promote issues of confidentiality, safeguarding, equality, diversity and other Safety4Sisters policies and procedures.

4.To attend supervision, appraisal, training, staff, management and team meetings as required.

5.To promote equality and diversity in all aspects of Safety4Sisters’ work.

6.To maintain clear and accurate records and provide information for monitoring, evaluation, policy, research and funding purposes.

HEALTH AND SAFETY RESPONSIBILITIES

1.To be fully compliant with all Health and Safety legislation and Safety4Sisters’ Health and Safety policies.

2.To ensure that work is carried out safely and that no risk is posed to self, colleagues, service users or visitors.

FLEXIBILITY CLAUSE

In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the post at the appropriate grade.

This job description will be reviewed with the post holder to ensure it accurately reflects the duties and range of the post and supports the delivery of high-quality services for Black and minoritised women.

When necessary, the post holder may be expected to work evenings and weekends. This time can be claimed back as Time Off In Lieu (TOIL).

THIS POST IS:

·Subject to Enhanced DBS Disclosure

·Subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure will be required from the Disclosure and Barring Service regarding any previous convictions.

·Open to women only* (exempt under the Equality Act 2010, Schedule 9, Part 1).

PersonSpecifications:ImportantInformationforApplicants 

Your application needs to demonstrate clearly and concisely how you meet each of the criteria. If you do not address the criteria fully, you will not be shortlisted. Please give specific examples wherever possible.

CRITERIA

ESSENTIAL/DESIRABLE

Knowledge/Qualifications

Knowledge and understanding of issues affecting Black, minoritised and migrant women, particularly in relation to violence against women and girls, immigration, asylum, NRPF and institutional racism.

Essential

Understanding of honour-based abuse, harmful practices and other forms of gendered violence.

Essential

Understanding of policy influencing, campaigning and advocacy as tools for social and systemic change.

Essential

Relevant qualification or equivalent experience in policy, research, campaigning or a related field.

Essential

Experience

Experience of working in a policy, research or campaigning role, or demonstrable transferable experience.

Essential

Experience of producing written policy outputs such as briefings, reports, consultation responses or submissions.

Essential

Experience of working collaboratively with multiple stakeholders, partners or teams.

Essential

Experience of managing organisational social media accounts. 

Desirable

Experience of engaging with statutory bodies, local authorities or government. 

Desirable 

Skills and Abilities

Excellent written communication skills, with the ability to communicate complex issues clearly and persuasively.

Essential

Strong interpersonal and relationship-building skills.

Essential

Ability to work on own initiative and as part of a team.

Essential

Ability to prioritise workload, manage competing demands and meet deadlines.

Essential

Ability to work effectively in a fast-paced, values-driven environment.

Essential

Personal Attitude and Commitment

Commitment to Safety4Sisters’ Black feminist, anti-racist values and survivor-led approach.

Essential

Commitment to equality, diversity and anti-discriminatory practice.

Essential

Willingness to work flexibly, including occasional evenings and weekends.

Essential

Commitment to ongoing learning, reflection and professional development.

Essential 

At Samaritans we rely on supporter donations to save lives.​

We are looking for a Supporter Care Officer to enhance the supporter experience, process donations, and thank our wonderful supporters for their contributions.

In this important role, you will engage with supporters and members of the public to maximize their relationship with the charity.

If you're passionate about delivering excellent customer service, have keen eye for detail and a great communicator, we’d love to hear from you.

​

Contract terms:

£28,000 - £30,000 per annum plus benefits

Full Time

Fixed Term Contract (18 months)

Hybrid working with link to Ewell office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​

We are passionate about flexible working, talk to us about your preferences 

​

What you’ll do 

Engage with supporters by answering their enquiries

Thank supporters for their donations

Process all donations received by post, phone and BACS

Identify and implement opportunities to build supporter engagement

Record and report on positive and negative supporter feedback

Maintain accurate supporter records

Welcome and steward new supporter enquiries​

​

What you’ll bring

Strong customer service experience and mindset

Great communication skills, including telephone, e-mail and letter writing

Ability to manage a varied workload

Experience analysing information to make objective decisions

Confidence in negotiating and influencing

Great time management​

Knowledge of fundraising, including Gift Aid and fundraising legislation (desirable)

Experience working with a CRM database (desirable)

Knowledge of card payments and Direct Debit processes (desirable)​

Full Job Description and Person Specification here

​​

Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

​

Apply now​

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.​

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

​

​Applications close: 17th February 2026 at 09:00am

Interviews: w/c 23rd February 2026

Location: Loughborough, England (Travel required to all Baca Services locations)
Contract Type: Permanent
Salary: £24,754 - £28,454 per annum FTE
Working Hours: 37.5 hrs per week (including evening and weekend hours on a rota)
Start Date: February 2026

About Us
Baca is dedicated to providing support and care to 16 to 18 year old unaccompanied asylum seeking children who are newly arrived in the country, helping them rebuild their strength, dignity, and hope for the future. We work closely with social workers and representatives from other agencies to benefit the young people in our care.

Role Overview
As a Support Worker, you will be a key worker for several young people in Baca's care, providing high-quality holistic and therapeutic support for their transition to adulthood. You will deliver services in line with Baca’s Theory of Change, ensuring the highest quality outcomes in physical and emotional wellbeing, education, employment, training, social engagement, and personal safety.

Key Responsibilities

• Provide high-quality support and care to young people, ensuring their holistic development.
• Work proactively to safeguard young people and resolve any issues that arise.
• Be a role model, offering care and compassion without discrimination.
• Support young people in developing essential life skills and preparing for independent living.
• Engage young people in education, vocational training, and hobbies.
• Foster positive relationships within the community and support social engagement.
• Plan and participate in day trips and annual residential weeks.
• Develop partnerships with social workers, solicitors, teachers, volunteers, and other partners.
• Maintain excellent communication and keep accurate records.

Requirements

• Alignment with Baca’s values and mission. Ability to respond to change and work as part of a diverse team.
• Self-motivated, proactive, and able to take initiative.
• Knowledge of safeguarding practices and issues faced by unaccompanied asylum-seeking young people.
• Relevant training or willingness to complete essential training within the first year.
• Experience working with young people, especially in cross-cultural settings.
• Excellent communication, organizational, and ICT skills.
• Driving licence and access to a car.
• Enhanced DBS check required.

Personal Attributes

• Approachable, reliable, and a strong team worker.
• Supportive, responsible, and personable.
• Flexible and able to work occasional evenings and weekends.

Holidays And Benefits

• 33 days’ holiday a year (pro rata for part-time staff) including bank holidays.
• Pension scheme
• Health & Wellbeing programme
• Free parking
• Casual dress

How To Apply
If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.
Please note: You must have the right to work in the UK for this role as Baca is not on the Home Office list.

Sculpt UK: Youth Programme Officer 

Job Title: Bookings Coordinator and Youth Programme Officer  

Salary: £28,860 

Hours: Full time, 37.5 hours 5 days per week 

Contract type: Fixed-term contract until 31 August 2028 

Applications Close: Wednesday 25 February, 23.59 

1. About Sculpt UK 

Sculpt is a UK-based charity with over 20 years’ experience, who support young people to shape their own future. Our vision is that we live in a society where young people can be fulfilled through their education, work and participation in wider society. The need for our work is clear given the increasing problems young people face and their lack of confidence and awareness regarding their journey into the world of work. 

We run a range of bespoke programmes that work directly with young people in conjunction with partners - schools, careers hubs, employers, local government and further/higher education. Sculpt addresses interconnected areas that contribute towards our vision: Employability, Youth Voice and Leadership, and Community Action. We build the skills and experience of young people focusing on the transitions between school, education and work. In particular, we are skilled in tailoring our work to meet the needs of young people in alternative provision and those at risk of not being in employment, education and training.   

What we do and how we do it is also informed by the Sculpt Youth Advisory Board, consisting of young people who meet monthly to advise the Sculpt Board on matters such as the needs of young people, product design and programme impact. In addition, we have a Sculpt Alumni community who contribute to the development of our work. 

In the year 2024-25, we worked with: 

• Over 450 young people  

• 30+ employers and 120 business volunteers 

• 29 schools 

• 4 Careers Hubs 

• 9 London Boroughs 

1. What does the role involve? 

Sculpt UK is hiring a youth programme officer who would deliver our direct intervention work with young people with a focus on skills building around employment through our holistic work experience programmes. Approximately 75% of our work involves working with young people who have SEND or who are at risk of becoming NEET (not in employment, education or training).

Report to: 

Programmes Manager 

Accountable to: 

CEO / Project Funding Bodies 

Key working relationships: 

CEO, Programme Manager, Operations Manager, Youth Programme Officer 

People management: 

None

Operating budget: 

None 

Location: 

Based in our office in central London, with frequent travel across London 

Responsibilities: 

Youth Programme Officer: 

• Adhere to Sculpt UK’s safeguarding practices and procedures at all time  

• Deliver funded programmes focused on youth employability, leadership and youth voice in line with Sculpt UK’s delivery style and ethos 

• Lead on the Futures Unlocked programme delivery – working with 375 students across London on Free School Meals with SEND to run work experience days with a range of employers 

• Engage employers to deliver work experience days 

• Work with other Youth Programme Officers to successfully to deliver projects and support in data collection required for reporting 

• Use their experience and knowledge of the issues affecting young people to tailor the workshops accordingly to age, need and interest 

• Run mock interviews with programme participants 

• Ensure young people complete relevant entry and exit surveys  

• Undertake relevant training associated with Sculpt UK’s work included but not restricted to child protection & safeguarding 

• Contribute toward and keep up to date with Sculpt UK’s internal / external communications platform such as slack, newsletters and social media  

• Engage with Sculpt UK’s Youth Advisory Board members when invited to do so. 

1. Who are we looking for? 

Knowledge, Skills and Experience  

• Exceptional organisational and planning skills 

• Skilled at designing and facilitating workshops and working with young people who have a range of backgrounds and experiences 

• Experience working with young people in an educational or community setting 

• Ideally experience working with SEND young people 

• Confident, self-motivated and with a collaborative mindset  

• Commitment to young people and knowledge of issues affecting their lives  

• Excellent communication, interpersonal skills with the ability to create a safe and non-judgemental space, that allows young people to speak freely 

• Able to adapt and be flexible in workshops to get the best engagement from a range of participants 

• Skilled at facilitating virtual workshops and working with a selection of online portals 

• Capable to maintaining confidentiality and professional boundaries with young people, peers and professionals 

Requirements  

• Hold an enhanced DBS certificate or be willing for us to undertake a check on your behalf 

• Have a recent safeguarding qualification from a recognised provider or be willing to undertake additional training in this area 

• Ability to travel - the role will require you to travel around London when delivering at schools or employers 

• Comply with policies and procedures relating to child protection, confidentiality, data protection and commitment to reporting concerns to an appropriate staff member 

How to Apply  

Once you have applied we will send you a few questions to fill out. 

We will only consider applicants who have submitted a CV, covering letter and answers to the questions in the form. 

Applications close on 25 February, but we reserve the right to close applications early so please do not wait until the last minute if you would like to apply. We aim to conduct interviews in the week commencing 2 March. 

ABOUT THE CLINK CHARITY

The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.

Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.
What makes The Clink so unique is our post-release support and mentoring programme that rehabilitates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.

The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink.

Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also in an additional kitchen at Herne Hill and then served by alumni on front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2024, across 218 events, The Clink fed 36,000 people.

ABOUT THE ROLE

The Support and Employment Worker will provide a high quality and responsive mentoring and advocacy service which creatively addresses the needs and risks of our students and graduates to enable them to avoid further offending and to obtain and maintain employment upon release.

Our students and graduates will come from multiple prison sites across the London and the South East region, so careful diary management, logistical planning and travel are key components of the role.

This is a flexible role, mostly based at HMP Brixton, but will also include travelling between

HMP Downview and HMP Send multiple prisons and our Clink Training Café site in Herne Hill, with some working from home and managing a community caseload of graduates who have been released.

The Support and Employment Worker will develop action plans with each student in prison to support them in obtaining employment upon release and also in developing independent living skills to work towards their long-term goals and aspirations.

DUTIES AND RESPONSIBILITIES

As a Support and Employment Worker at The Clink, you are responsible for:

•Mentoring, supporting and being the point of contact for students and graduates as they transition from our hospitality and horticulture training programmes in prison and in the community for up to 12 months.

•Working with and supporting people in prison and students prior to and after release from prison, or from graduation in our community café, to empower them in finding and maintaining accommodation, employment and a drug-free, offence-free lifestyle.

•Building relationships with Clink Chef Trainers, HMPPS Resettlement and Employment Teams, HMPPS Officers and Governing Teams in the prison and all parties invested in the training, support and employment of our learners.

•Working with students and graduates to identify their needs and risks, and to identify short and long-term goals.

•Motivating and engaging students and graduates and to provide practical and emotional support.

•Liaising with employers to secure opportunities for our students and for continuity of employment for graduates upon release.

•Supporting people dealing with drug and alcohol problems and to make referrals to other services as required.

•Undertaking risk assessments for each student, to recognise changes in risk level and take appropriate action.

•Maintaining case records and report on students' progress to external agencies and for our own Clink records on Clink Connect, our CRM system.

•Working in partnership with the team to enhance overall delivery of the service.

•Maintaining a professional approach that enhances the reputation of the charity.

DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE

• Experience of prisons and/or the criminal justice system. This can be lived experience.
• Experience of working with a variety of client groups both in custody and in the community, including men, women and 16-25-year-olds.
• Experience of working with young people in gangs and/or at risk of exploitation and county lines.
• Experience of working with neurodivergent people and those with disabilities and additional needs.
• Experience and skill in using a trauma informed approach with vulnerable people who present a risk of harm, including knowledge of mental health issues, drug and alcohol use and offending behaviour.
• Experience in setting up a strong employer network and using this to support our graduates into employment post-release.
• Experience referring to other services and using a multi-agency approach.
• A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and understanding rent arrears.
• An understanding of safeguarding issues and PREVENT Duty and the ability to assess risk in consultation with line manager.
• Some knowledge of the benefits system and ability to deal with housing agencies and landlords
• Driver with clean licence.
• IT literate - will need to maintain records about our students on our in-house CRM system and complete assessments for HMPPS.
• Able to adopt a supportive, confident and motivating approach to the client group.
• Willing to engage in training and development of your own knowledge and skills.
• Able to pass a prison security clearance.

PERSON SPECIFICATION

• Confident and resilient personality, with the strength of character to work in complex prison settings and with highly vulnerable people.
• Perseverence and tenacity — a desire to see our students be successful and to advocate strongly on their behalf which often requires a relentless optimism.
• Highly organised and efficient person - able to juggle multiple responsibilities, manage your own time and schedule, and be a consistent source of support for our beneficiaries.
• A strong networker - your key responsibility will be to manage stakeholders in the prison, in probation, in other third sector support groups, and with employers to advocate for our students to have the chance of quality employment outcomes.
• An assertive communicator - you will need to be patient, kind and compassionate and to communicate with our students with sensitivity and clear expectations.

REPORTING LINES MANAGEMENT EXPECTATIONS

You will report directly to the Support Lead for London and the SE, the Executive Leadership Team, but also work closely with the Operations team in the prisons and related Clink project leads in the community.

GENERAL CLINK CHARITY INFORMATION

All staff are expected to:

• Comply with all current legislation
• Comply with all prison operational policies
• Comply with The Clink Staff Handbook
•  Undertake such other duties within the scope of the post as may be requested by your Manager

Special Requirements:

• Must be able to pass prison security vetting process to be able to draw keys.
• Must have a valid driving licence .

Benefits:

• 28 days holiday plus bank holidays
• Company pension scheme
• Free meals on duty when based in a restaurant or visiting for business

HOW TO APPLY

If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell.

In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.

Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Friday 6 Feb at 0900.

We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.

If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.

Appointment process

Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.

Interview

If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.

Interview outcome

If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.

References

If you are successful in your application, you are asked to provide us with the details of two referees. We only contact referees with your permission after an offer of employment has been made.

All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).

Personal information

The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive data you have provided in your application form and supporting information.

EDI

We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.

Accessible recruitment

The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.

London

£59,079 per annum including London Weighting

12 month fixed-term contract

Full-Time, 35 hours per week (happy to talk flexible working)
 

Help working people understand and use their rights

Our client is recruiting an Employment Rights Act Engagement Officer to play a key role in promoting one of the most important advances in workplace rights in a generation. This role will help ensure that union reps, officers and working people across the country understand what the new Employment Rights Act means for them – and how it can improve their working lives, safety and security at work.

You will be part of a committed and experienced team working to turn new legal rights into real-world improvements in workplaces. This is an exciting opportunity for someone who enjoys communication, organisation and engagement, and wants to make a tangible difference for working people.

About you

They are looking for someone who is organised, confident and motivated by social justice. You will have:

• Experience in communications, engagement, campaigns or project support.
• The ability to write clearly and produce briefings, newsletters and guidance.
• Experience organising events or webinars and managing participant communications.
• Confidence working with data, surveys or databases.
• An understanding of, or strong interest in, employment rights and the trade union movement.
• A commitment to equality, inclusion and anti-racism.

Why join them?

You’ll be part of a supportive, values-driven organisation that exists to improve working people’s lives. They offer:

• Opportunities for learning and development
• A collaborative and inclusive workplace
• The chance to be involved in work that has a real and lasting impact

The closing date for completed applications for this post is midday on Thursday 19 February.

Interviews will take place on the week commencing Monday 2 March 2026.

Our client values a diverse workforce and welcomes applications from all sections of the community and from within and outside of the trade union movement.

Our client welcomes applications from any candidate but are particularly keen to receive applications from Black, Asian and minority ethnic candidates, who are underrepresented at this grade in the organisation.

We are looking for a dynamic Senior Research & Analysis Officer to manage and deliver information, data, and analysis to help Youth Futures build evidence for impact.

This is an opportunity for a researcher with excellent data analysis, trial design and data skills to work widely across a busy and ambitious directorate, helping us understand and address youth unemployment in England.

Working with two teams in the Impact and Evidence Directorate, you will gain experience and contribute meaningfully across a range of research and evaluation activities.

• You will work with the Head of Evaluation and Principal Economist to support the design, delivery and management of data systems; scope, commission and manage high-quality evaluations; and conduct data analysis and quantitative social and economic research.
• You will also use your analytical expertise to extract insights from data, identify trends, and liaise with policy and communication teams to prepare outputs for external use.
• You will support the work of YFF’s evaluation team in generating new evidence for employment support programmes and Employer Practice through impact evaluations, including Randomised Controlled Trials.
• The role also offers opportunities to work on data visualisations for effective communication of data and research insights.

This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information on this role, please download our recruitment pack.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

Grade: NJC Point 16 - £18,310.80 per annum (FTE £30,518)
Hours: 22.5 hrs per week (excluding breaks)
Days: To be worked over three days, including a Monday
Contract: Permanent contract, subject to funding and the successful completion of a 6-month probationary period
Responsible to: Deputy Chief Executive
Place of work: Salford CVS’ offices in Eccles, Salford, M30 0FN.

Main Purpose of the Post 

To take the lead for Human Resources within Salford CVS, under the direction of the Deputy Chief Executive.

Salford CVS is recruiting a proactive Human Resources Officer to lead our HR function. Working closely with the Deputy Chief Executive, you’ll manage HR records, support recruitment and induction, ensure compliance with legislation and GDPR, and maintain up‑to‑date HR policies and processes. You’ll also coordinate staff training, benefits, and HR metrics to support organisational development.

This role is ideal for someone organised, confident with HR systems, and passionate about supporting a positive workplace culture.

Specific Duties

• Maintain all Human Resources records for staff members including holiday and absence records, staff appraisals and reviews
• Ensure that current Human Resources legislation is being correctly implemented across the organisation.
• Identify and recommend areas for system improvement
• Ensure that appropriate policies are in place and being followed by the workforce
• Support recruitment process lifecycle
• Support staff inductions and help staff to understand Salford CVS policies and values
• Coordinate any external staff benefit schemes, for example Hospital Saturday Fund
• Coordinate staff training and development requirements and to incorporate these into an organisation-wide training and development plan
• Compile and analyse information on HR issues, training, or other areas within the remit of this job function
• Use and manage SharePoint and MS365 tools to support Human Resources processes and document management
• Ensure compliance with GDPR and data protection regulations for all Human Resources records and processes
• Monitor and report on Human Resources metrics (e.g., turnover, absence rates) to inform decision-making

To apply

Please complete our online application form via the ‘Apply’ button.

If you would like to know more about the role, or would prefer a paper copy of the application form, please email our recruitment team.

Closing Date: 12 noon, Monday 16th February 2026
Interview Date: Friday 27th March 2026

About the role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.

We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.

Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.

If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.

What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.

What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.

Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.

How to Apply

Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.

Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team. 

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting