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Page 4 of 62
London, Greater London (On-site) 9.98 miles
£44,000 - £50,000 per year
Full-time
Contract (12 month contract with potential to renew)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

We are launching something rare. Lighthouse is the clearest expression yet of what Under One Sky has been building towards for over a decade - a space rooted in care, consistency, and the belief that people can rebuild their lives when they are met with dignity and trust. At our core is something simple but powerful: a commitment to human connection.


We take our work seriously, because the stakes are high, but we try not to take ourselves too seriously. There is discipline in how we deliver, but also warmth, openness, and moments of joy that matter just as much.

Lighthouse represents a step change for us. It is the point where our ambition is fully realised - moving beyond outreach into a structured, sustained environment where people can stabilise, reconnect, and move forward. We want Lighthouse to be exceptional - not only for the people we serve, but something that sets a standard others look to and learn from. 

We are looking for two people who want to help shape and run this with us. This is not a role to simply manage a programme; it is an opportunity to co-create it. We are looking for people who combine initiative with reliability - individuals who are grounded, thoughtful, and willing to take ownership. People who care deeply about purpose, who value relationships, and who bring energy and discipline to their work. These roles are for people who want to build something meaningful and do it brilliantly.

About Under One Sky & The Lighthouse

Under One Sky works alongside people experiencing homelessness to provide practical support, human connection, and pathways toward greater stability. 

Lighthouse creates the conditions for people who have experienced homelessness to move beyond survival and begin rebuilding their lives. Over twelve weeks, small cohorts come together in a consistent, supportive space where confidence grows, relationships are rebuilt, and people reconnect with their sense of direction and possibility.

Through outreach, partnership working, and volunteer-led programmes, we aim to create spaces where people are treated with dignity, trust, and consistency.

The role

The Programme Manager leads the operational delivery of Lighthouse, ensuring the programme runs safely, reliably, and to a consistently high standard across the programme week. This role sits at the centre of the work - creating the conditions that allow Lighthouse to function with both structure and humanity.

Lighthouse operates in a dynamic environment where participant needs, operational demands, and volunteer teams intersect daily. You will bring clarity and calm to that complexity, maintaining strong systems and organisation while responding thoughtfully and decisively to what emerges in real time.

You will take ownership of the systems, planning, and operational coordination that underpin delivery. This includes overseeing key sessions, ensuring volunteers are well supported, and maintaining a physical space that is safe, welcoming, and well run. Your role is to make sure Lighthouse works - consistently, reliably, and with care.

You will also play a central role in shaping how Lighthouse develops over time. By observing how delivery works in practice, you will identify what can be strengthened and translate this into practical improvements. This requires sound judgement, attention to detail, and a commitment to doing things well.

You will work closely with the Engagement Manager to ensure Lighthouse remains both operationally strong and deeply responsive to the people it serves.

Key responsibilities

Operational leadership

  • Lead the day-to-day operational delivery of the Lighthouse 
  • Plan and coordinate the weekly programme schedule, ensuring delivery is reliable and consistent
  • Ensure sessions are well staffed and supported by volunteers and team members
  • Provide operational leadership during high-demand sessions
  • Respond calmly and effectively to challenges if they arise

Programme systems and coordination

  • Develop and maintain systems that support consistent high-quality delivery
  • Coordinate logistics including spaces, equipment, supplies, and delivery resources
  • Support budgeting, resource planning, and cost oversight
  • Maintain clear and consistently applied operational processes 

Space and facilities management

  • Ensure the Lighthouse space is safe, organised, and ready for delivery
  • Oversee opening and closing procedures 
  • Coordinate setup and breakdown of delivery areas, equipment, and supplies
  • Maintain a welcoming, well-structured environment for participants, volunteers, and staff
  • Liaise with venue partners or building managers where required

Volunteer coordination

  • Coordinate volunteer scheduling and session rotas across the programme week
  • Ensure sessions are appropriately supported by volunteers
  • Maintain clear and timely communication with volunteers 

Programme monitoring

  • Ensure delivery data is recorded accurately and consistently
  • Maintain operational records to support reporting and learning
  • Support monitoring of delivery against agreed objectives and metrics

Programme development and operational improvement

  • Monitor how Lighthouse operates in practice and identify opportunities to strengthen delivery
  • Translate learning from day-to-day delivery into practical adjustments to programme design, scheduling, and systems
  • Work with the Engagement Manager and the Co-Leads to implement improvements
  • Ensure changes are communicated clearly and embedded across volunteers and teams

Operational partnerships

  • Coordinate practical relationships with venues, delivery partners, and collaborators
  • Manage operational arrangements for Lighthouse sessions
  • Ensure partnerships support reliable and well-organised programme delivery

Requirements

About you

This role requires someone who is organised, decisive, and comfortable taking responsibility in a complex delivery environment.

You will be able to maintain structure and clarity even when situations change quickly. You will bring a calm and practical approach to problem-solving and be confident supporting volunteers and teams during live programme delivery.

You will likely bring:

  • significant experience coordinating programmes, projects, or complex operations

  • the ability to manage multiple moving parts while maintaining attention to detail

  • confidence making practical decisions in real time

  • experience supporting teams or volunteers in delivery environments

  • strong organisational discipline and systems thinking

  • a commitment to dignity and respect when working alongside people experiencing homelessness

Working pattern

Lighthouse operates primarily between 8:00am and 8:00pm, with occasional evening events. Programme delivery is supported by a team of volunteers.

The two Managers coordinate their working schedules to ensure presence during key delivery periods across the programme week.

Working patterns are flexible and planned collaboratively to support delivery while maintaining sustainable workloads.

Lighthouse Management Structure

Lighthouse is delivered through a shared model, with two Managers working together to ensure the programme remains a safe, consistent, and dignified space for people experiencing homelessness.

Delivering this well requires both strong programme organisation and careful, trauma-informed engagement with participants.

The two Managers hold complementary responsibilities that ensure Lighthouse is both well-run and deeply responsive to the people it serves. While each role leads on specific areas of the programme, they work closely together to maintain consistent standards, clear communication, and a reliable experience for participants.

Joint responsibilities

Together the Managers ensure that Lighthouse operates with consistency, safety and care:

  • Participants experience Lighthouse as a safe and welcoming space where they are treated with dignity and respect.

  • Delivery remains trauma-informed, relational, and grounded in Under One Sky’s values of presence, trust, and follow-through.

  • Lighthouse sessions are appropriately staffed, with volunteers and team members supported to deliver confidently and reliably.

  • Safeguarding is embedded into day-to-day delivery, with clear processes for responding to disclosures, incidents, risk, and vulnerability.

  • Participant needs, concerns, and wellbeing are recognised early and responded to appropriately.

  • Volunteers and staff are supported to hold clear boundaries while maintaining compassion and respect.

  • Communication and follow-through are strong so participants do not experience gaps, confusion, or inconsistent responses.

  • Lighthouse maintains a high standard of care, professionalism, and stability across the programme week.

Culture and approach

The Managers help shape the tone of Lighthouse through calm, grounded leadership and consistent presence within the programme.

They help ensure Lighthouse remains a place where participants feel:

  • seen and respected

  • safe and protected

  • met with consistency rather than unpredictability

  • supported without judgement

  • able to access help with dignity

They create the conditions for volunteers and staff to provide meaningful support while ensuring Lighthouse remains structured, accountable, and deeply human.

Application resources
Organisation
UnderOneSkyTogether View profile Organisation type Registered Charity Company size 1 - 5

Together let’s end homelessness.

Posted on: 21 April 2026
Closing date: 08 May 2026 at 11:46
Tags: Administration, Advice / Information, Campaigns, Communications, Project Management, Volunteering Management, Operations, Compliance / Quality, Culture, Delivery, Design, Engagement / Outreach, Facilities, Homelessness, Partnerships, Wellbeing, Events / Activities

The client requests no contact from agencies or media sales.