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Greater Manchester Youth Network, Manchester (Hybrid)
£29,269 per year
Posted 2 days ago Apply Now

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TeenTech Charity, Remote
£30,000 - £35,000 per year
Join Us in Inspiring the Next Generation of Innovators
Posted 2 days ago Apply Now
Closing in 5 days
Oak National Academy Ltd, Remote
£104,732 per year + benefits (including 4.5-day week and 11% employer pension)
Posted 2 days ago
Closing tomorrow
Oak National Academy Ltd, Remote
93,130 + benefits (including 4.5-day week and 11% employer pension)
Posted 2 days ago
Freedom from Torture, Greater Manchester (Hybrid)
£34,220 - £39,696 per year
Posted 2 days ago
Mary's Meals, Remote
c. £37,775 - £44,353 per annum FTE, plus London Weighting if applicable
Posted 2 days ago
Give as you Live, Remote
Circa £40,000 per year, subject to experience
Posted 2 days ago Apply Now
Closing in 5 days
Charity People, Remote
£26.37 - £27.47 per hour + holiday pay (£48,000 - £50,000 FTE)
Posted 2 days ago Apply Now
Page 4 of 24
Liverpool, Merseyside (On-site)
£28,300
Full-time
Permanent
Job description

About Us Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust. We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

  • 27 days annual leave plus bank holidays
  • Hybrid Working Scheme
  • Interest free travel loans
  • Employee Assistance Programme
  • Pension Scheme
  • Cycle to Work Scheme
  • Lifestyles Gym Membership (20% corporate discount)
  • Enhanced maternity, paternity and adoption leave pay

Warm Homes Network is a nationally delivered service provided through a partnership of Citizens Advice offices. The project aims to offer accessible telephone-based advice and support, with a particular focus on benefits and housing issues. Clients access the service through a range of referral and access channels, enabling advisers to provide timely, high-quality guidance and support to meet their individual needs.

The role involves providing comprehensive benefits advice, with a strong focus on income maximisation. Responsibilities include carrying out benefit entitlement checks, completing benefit applications, and assisting clients with mandatory reconsiderations and appeals. In addition, the service offers advice across a broad range of issues, requiring advisers to provide guidance, practical assistance, and support at a general advice level while ensuring high standards of client care and service delivery.

The post holder will need to be self-motivated, organised and flexible, in delivery of advice. Successful applicant will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.

Organisation
Citizens Advice Liverpool View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 23 July 2026
Closing date: 17 August 2026 at 10:00
Tags: Advice / Information, Social Care / Development, Advocacy, Housing, Energy