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CENTRE FOR AGEING BETTER
Head of External Affairs (Maternity cover) - January 2027 start
· Maternity cover
· Salary £62,388 per annum
· Full or part time (minimum 4 days a week)
· Flexible working options will be supported.
· Central London Office and Hybrid working (at least 6 days a month office attendance)
We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.
Help shape the country's response to an ageing society
The Centre for Ageing Better is looking for an experienced, politically astute and ambitious Head of External Affairs to join us on a maternity cover contract.
This is a unique opportunity to lead one of the country's most influential voices on ageing at a time of significant social, economic and political change. As Head of External Affairs, you will lead our communications, public affairs and campaigning work, helping us secure greater government attention, commitment and action on the opportunities and challenges of our ageing society.
Alongside leading a high-performing team, you will personally drive some of our most strategically important influencing priorities. Working closely with senior leaders across the organisation, you will lead high-profile programmes of work across our action areas of Work, Homes & Communities and Ageism & Inequality, helping to ensure that government, parliamentarians, local leaders and other decision-makers take meaningful action to improve the experience of ageing. These programmes will sit at the heart of our efforts to make ageing a mainstream political priority and secure practical policy change.
This is an ideal role for someone who combines outstanding strategic leadership with a track record of delivering high-impact public affairs, policy and communications programmes that have achieved real-world change.
About you
We're looking for someone who brings a blend of strategic leadership, political awareness and hands-on delivery experience.
You will have:
- Significant experience in public affairs, strategic communications, campaigning and policy influencing.
- A strong track record of securing policy, political or systems change through effective influencing and stakeholder engagement.
- Experience of working successfully with Westminster, Whitehall and other senior decision-makers.
- Demonstrable experience of developing policy positions and translating evidence, research and evaluation into compelling content and influencing narratives.
- Experience of leading high-profile programmes, campaigns or initiatives that have attracted government attention and resulted in action from decision-makers.
- A track record of developing and delivering integrated communications and influencing strategies that achieve measurable impact.
- Excellent writing, stakeholder management and political influencing skills.
- Strong leadership and people management experience, with the ability to motivate and develop high-performing teams.
- The ability to think strategically while also delivering complex projects and responding to a fast-changing external environment.
About us
The Centre for Ageing Better is an independent centre of excellence on ageing and demographic change. We work with national and local government, industries, businesses and community organisations to improve how people experience ageing. Our work focuses on creating better workplaces, homes and communities, while tackling ageism and addressing inequality in later life.
The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund (NLCF) and part of the government’s What Works Network. We are fortunate to have monies remaining from our endowment from the NLCF to fully fund us until 2029, and we will be looking for new funding opportunities to sustain activity beyond 2029.
We are striving to create an organisation that reflects our society and the communities we serve with a workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.
We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.
We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.
To Apply
To apply, please follow the link to complete an application form and Equality and Diversity form.
Please address in your supporting statement how you meet the person specification for the role as fully as possible to demonstrate why you should be shortlisted for an interview for this post.
Failure to do so will result in your application being automatically rejected.
We understand the benefits of using AI in the workplace and the support that generative AI can offer. However, we would encourage you to write your supporting statement and complete your application without the use of AI and if you do use AI, to avoid copy and pasting and to consider the value it will add. We encourage you to showcase your experience and knowledge using your own unique voice.
The closing date for this role is 9am on Monday 28th September, with in- person interviews to take place during the week commencing 26th October with an expected W/C 4th January start date.
The client requests no contact from agencies or media sales.
To support the development of Neighbourhood Health and Care in Oxfordshire, partner organisations are supporting the creation of three part-time VCSE Neighbourhood Leads to work in each of the county’s new multi-neighbourhood clusters: North Oxfordshire, South Oxfordshire or Oxford City.
Working as a trusted link between voluntary, community and social enterprise organisations, the NHS and local government, you will bring VCSE insight into senior-level planning, strengthen engagement and co-production, and be part of a wider network helping to ensure that local health and care services are proactive, preventative and responsive to the needs of local communities.
We are looking for organised, motivated and collaborative people who understand Oxfordshire’s VCSE sector and the contribution it makes to health and care in the county. Each role is 12 hours per week (0.3 FTE), worked across Tuesdays, Wednesdays and Thursdays as agreed, with hybrid working and frequent travel within the relevant cluster. If you can build strong partnerships, represent a diverse sector and are excited by the opportunity to influence lasting system change, we would love to hear from you.
The salary is £54,600 FTE, pro rata, and appointments will initially be for six months, starting as soon as possible, with a possible extension subject to funding.
For an informal conversation about the role(s), please contact Clare Woodcock, Partnerships & Projects Officer.
Closing date: Midday Monday 12 October
Shortlisting: Wednesday 14 October
Interviews: Wednesday 21 October, in person at the OCVA office
Enabling a diverse voluntary and community sector to flourish in Oxfordshire.
The client requests no contact from agencies or media sales.
ALDER HEY CHILDRENS CHARITY
Job title: Individual and Legacy Assistant
Salary: £26,848 - £31,439
Hours: 37.5 hours per week
Location: Mix of home working and office based (office is at Alder Hey, Liverpool). Hybrid working available.
About us
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
About this role
This is an exciting opportunity for an Individual Giving and Legacy Assistant to join the Charity team here at Alder Hey, the UK’s busiest Children’s Hospital.
This role sits within the Individual Giving and Legacy team which includes an Individual Giving Fundraiser and a Legacy and In Memory Fundraiser. The role also works closely with colleagues across the community, marketing and finance teams to deliver supporter journeys, website content, and the smooth running of fundraising campaigns.
The post-holder supports the generation of income and delivers an excellent supporter experience. They ensure supporters and enquirers receive a prompt, warm, and appropriate response at every stage of their journey with the Alder Hey Children's Charity.
The role is responsible for maintaining accurate supporter records on the Charity's CRM system (Salesforce), helping supporter administration (including Gift Aid, tribute pages, and regular giving processes), and assisting with the coordination of legacy enquiries, pledgers, and the free Will Writing service.
Key Responsibilities will include:
Administration, Processes and Data
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Ensure supporter records are kept accurate and up to date on the charity's CRM (Salesforce).
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Complete supporter administrative processes such as tracking and take actions on the cancelation of regular donations/lottery, setting up of tribute pages, and Gift Aid administration.
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Provide administration support for the management of legacy enquirers, pledgers and actively track the progress of live legacy cases.
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Provide administration support for the management of the free Will Writing service.
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To help ensure pages on the charity’s website are kept up to date and work with the wider team to enhance those pages.
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Monitor marketing resources, such as leaflets, to ensure stock levels are maintained.
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Diary management, minute taking and meeting organisation.
Stewardship
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Deal with incoming enquires prioritising, re-directing, or responding in a timely, sensitive and appropriate manner.
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Help deliver exceptional supporter care, ensuring that everyone who responds to the Charity's campaigns and appeals receives a warm, timely and meaningful thank you, helping to build long-term relationships with Alder Hey Children's Charity.
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Process and action established supporter journey and activities across a variety of programmes.
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Support the development and enhancement of supporter journeys.
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Support the planning and delivery of all campaigns and activities, helping to inspire supporters to make a difference.
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Assist with the arrangements for events to ensure that all supporters receive outstanding stewardship to establish long term commitment to the charity.
Please see the attached Job Description and Person Specification for more information.
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.
Passion
We are passionate about what we do and inspire others.
Magic
We are creative, fun and child-led, creating special moments and going the extra mile.
Additional Information
In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
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How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
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Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification.
Closing date: Monday 19th October 2026, 12pm
Interviews will be held in person at Alder Hey on Monday 2nd November 2026
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
1. How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
2. Why do you want to work for Alder Hey?
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Base of Work: Hybrid, minimum 1 day per week at the Community Impact Bucks Office in Aylesbury
Hours: 16 hours per week
Salary: £32,000 FTE (£14,629 actual salary)
Contract: Permanent
This is an exciting opportunity to shape how data and insight is used at Community Impact Bucks. You will strengthen our data practices, lead our monitoring analysis to ensure data is used effectively to support continuous improvement, planning and shape future projects and priorities. You will work closely with team members and project leads to understand how they collect and use data and insight across the organisation, being proactive in identifying and driving improvement.
The role will report to the Head of Programmes and Business Development.
About the charity
Community Impact Bucks is a charity that uses its expertise to deliver, support and empower positive change for local charities, communities and people. Our mission is to enable and develop strong and vibrant communities in Buckinghamshire.
We support charities, communities and volunteers to be the best they can be by:
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Building capacity empowering sustainable not-for-profit organisations and communities through practical support and development.
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Enabling volunteering through Volunteer Bucks.
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Developing partnerships and collaborations to influence change.
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Delivering community-based services and projects to help people stay connected and independent.
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Providing leadership and advocacy strengthening our sector’s voice and influence.
At the heart of Buckinghamshire’s communities, Community Impact Bucks is a locally rooted charity committed to helping communities and charities thrive. Our impact is made possible by a passionate and committed team who believe in the power of local action and understand the places and people they serve.
The role
The Data, Insight and Impact Lead will help us understand, demonstrate and increase the difference we make. Working across our programmes and services, you will turn data into clear insights, reports, dashboards and impact stories that improve services, support decision-making and shape future priorities.
Working alongside the Head of Programmes and Business Development and colleagues across the charity, you will bring together information from different programmes and systems. With strong analytical and reporting skills, experience of monitoring and evaluation, and confidence working with complex datasets, you will support colleagues to improve data quality, meet reporting requirements and use evidence to improve services and identify future opportunities.
A key element of the role will be building a strong understanding of all areas of our work and collaborating with colleagues across the organisation. This will include regular in-person activity and collaboration with team members and the Senior Leadership Team.
The role will be responsible for
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Developing and improving data, insight and impact reporting across the charity.
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Analysing monitoring and evaluation data to demonstrate impact and support service improvement.
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Producing clear reports, dashboards, visualisations and impact stories for different audiences.
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Supporting project teams to collect accurate and useful data that meets operational and funder requirements.
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Improving data quality, consistency and validation across systems and supporting GDPR-compliant practice.
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Helping colleagues build their confidence and skills in using data and producing reports.
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Identifying effective digital tools and new approaches to data collection, analysis and reporting.
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Leading the preparation of data and insight for annual impact reporting.
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Promoting learning, reflection and evidence-informed decision-making across the charity.
What we offer:
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25 days holiday (plus bank holidays and an additional 3 days between Christmas and New Year)
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Onsite parking and lovely office setting
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Wide range of free training courses, plus personal development opportunities
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Supportive and inclusive environment with lots of positivity
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Company pension scheme with 5% employer contribution
Diversity and inclusion
Community Impact Bucks is committed to challenging inequality and values the diversity of our communities in Buckinghamshire. We recognise that reflecting that diversity will only ever make our organisation better. We work to ensure an inclusive culture where colleagues feel welcomed and supported to succeed and thrive. We encourage applications from people of all backgrounds, particularly those from under-represented communities.
How to apply
To apply, please send a CV with a cover letter explaining how your skills, experience and interests meet the Job Description and Person Specification by 4 October at 10pm.
For more information, please download the Job Description and Person Specification located at the bottom of this ad, or visit our website - Community Impact Bucks.
Interviews will take place in person at our office in Aylesbury. Interviews will take place week commencing 12 October.
We support people and groups to get involved in their local communities and make Buckinghamshire a better place to live.

The client requests no contact from agencies or media sales.
Circa £46,000 per annum
Fixed term – 10-12 months (Maternity Cover)
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
The Foundation Partnerships team at the UK Committee for UNICEF (UNICEF UK) builds long term relationships with private, institutional, and statutory funders. We have achieved significant success in recent years and are ambitious to do more. We are currently recruiting a Foundations Manager (EML Cover) to join the team. The Foundations Manager will be key to enabling us to achieve even greater results for children.
As Foundations Manager, you will research, develop and manage relationships with our partners and prospects, with a particular focus on partnerships at the six and seven-figure level. You will have the opportunity to work within a supportive, enthusiastic and experienced team to cultivate strategic, valuable partnerships for UNICEF UK.
We are looking for excellent communication skills, both written and oral, plus the ability to develop effective relationships with donors to ensure outcomes are maximised for both UNICEF UK and our partners. You will have experience in fundraising including developing and coordinating successful proposals. You will also have experience managing grants, including reporting (narrative and financial) and compliance with contracts. You will need to be a positive team player, able to work to tight deadlines and manage conflicting priorities.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Monday 4 October 2026.
1st Interview date: Week Commencing 19 October 2026.
2nd Interview date: Week Commencing 26 October 2026.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a kind, caring and compassionate individual who has a wonderful way of communicating with others within the local community - with the ability and enthusiasm to find out what support is needed?
An exciting opportunity to join our new volunteer service to help shape its future growth – and we want you to apply!
We are searching for a new Volunteer Coordinator to join our small, friendly team in recruiting, managing, and matching volunteers to help us in our mission – supporting unpaid Carers to have vital respite from their caring roles.
The role is full time 37 hours a week, Monday to Friday, and you will be working alongside our colleagues across Crossroads Care Kent - from our Care Managers to Project Managers for Young Carers and Dementia Outreach.
As well as recruitment skills, the right person for this team will have plenty of common sense and be able to provide a listening ear, supporting people to access the holistic help they need at difficult times.
Our service offers people appropriate information and guidance based on their individual circumstances and needs, so flexibility and good communication skills are essential attributes needed to carry out this special role.
The successful candidate will be able to work on their own initiative; will have a sensitive and sympathetic approach to difficult situations, strong organisational skills, and the ability to co-ordinate a large team of volunteers, so if you have experience of working in health, social care or third sector organisations, recruiting and managing people, and undertaking assessments of needs - we would love to hear from you.
The role is based in our Wateringbury office, but travel will be required in Kent to visit families, meet and interview volunteers and attend events - so a full driving licence and use of own car is essential.
As well as this exciting and rewarding role in a lovely team we offer a competitive salary, contributory pension scheme, great support and development, 28 days holiday pro rata increasing with service, enhanced sick pay and on-site parking.
The client requests no contact from agencies or media sales.
Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a Support Officer (Digital) to join our enthusiastic and passionate Information and Support team to help make a real difference to the lives of families and babies in neonatal care.
The Support Officer (Digital) plays a vital role in ensuring that every family of a baby born sick or premature can access impactful and personalised support, at their time of need.
By supporting the improvement and development of the Bliss digital support services, you will help to ensure that families with babies born premature or sick feel confident, supported, well informed, connected to the help they need, and to be partners in the care of their babies.
Terms
Title: Support Officer (Digital)
Location:Hybrid (3 days per fortnight in the London office, SE1)
Salary:£33,464
Terms: Full-time (35 hours per week). Permanent. Regular evening/weekend work (remote) at certain points during the year
Role Details
This is an excellent opportunity for a creative and productive individual who has experience of offering support across a variety of platforms to make a real difference as part of a small, dynamic and dedicated charity.
The ideal candidate will be able to demonstrate the following skills and experience:
·Experience of supporting people with emotional and/or practical support needs across digital platforms and digital support services.
·Strong people and communication skills, including the ability to support people in distress.
·Strong experience and skills for digital support content creation
·Skills for the moderation of online platforms
·Skills for working in project teams to improve and develop new services based on user needs.
·Understanding of service-user involvement and co-creation, and its importance in improving services.
·Skills for working in partnership with external organisations and individuals to develop and deliver services
·Understanding of equity, diversity and inclusion and health inequality.
For more details please view the job description and person specification below.
How to apply
Interested applicants are requested to submit the following documents
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Your CV (please ensure this does not include your age, gender or any other personal characteristics)
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Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long
This information is used when shortlisting candidates for interview.
We understand AI can be a helpful tool, but please use it with caution and ensure your application is personalised and accurate.
It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.
Recruitment Timeline
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The deadline for applications is 5pm on 16th October
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First round interviews will be held on w/c 26th October, virtually.
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Second interviews in person at our London Bridge offices on 4th November 2026.
Bliss exists to give every baby born premature or sick in the UK the best chance of survival and quality of life.



The client requests no contact from agencies or media sales.
Waltham Forest CVS is the borough's independent infrastructure body for the voluntary, community, faith and social enterprise sector. We help local organisations to be well run, well funded and well connected, and we represent the sector's voice to the council, the NHS and other partners.
We are a small team doing a lot. In any given week we might be helping a new group get its governance right, running a network meeting, making the case for the sector with the council, or getting a grant out of the door. That range is what makes the work interesting. It also means the administration has to be solid, because when it isn't, everything else slows down.
This is a hands-on role supporting the Chief Executive and, through her, the rest of the team. You will manage the diary and the inboxes, service our board and sub-committee meetings and take the minutes, keep records and systems in order, help with events and training, and handle the day-to-day office and finance administration. You will be the first voice a lot of people hear when they get in touch with us.
We are looking for someone organised and accurate, who can juggle competing demands and finish things without being chased. You will need sound judgement and real discretion — you will see confidential material — and a straightforward, approachable manner with everyone from a volunteer running a lunch club to a council director. Experience in the charity, private or public sector is welcome but not essential. What matters is that you can run a busy office well and want to do it somewhere the work means something.
Please apply with your CV and a supporting statement of no more than 500 words setting out how you meet the person specification. You will also be asked three competency questions as part of the application — keep each answer to no more than 250 words. We shortlist on the statement and those answers.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Project Manager: Voices for Health Equity (Maternity Cover)
Job Description and Person Specification
Job title Project Manager: Voices for Health Equity (Maternity Cover)
Hours 35 hours per week
Duration 11 months, ideally starting in mid November, with potential to extend to 15 months with mutual agreement
Salary Between £37,000 - £43,750. Placement within the band will depend on skills and experience, with the upper end reflecting significant, directly relevant expertise.
Location Hybrid work between home and our Vauxhall office, as well as regular travel to in-person events across England. Please read more about our approach to hybrid working in the relevant section below.
Reports to Director of Evidence and Improvement
National Voices
Making what matters to people matter in health and care
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.
Our Vision:
People shaping their health and care.
Our Mission:
We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.
We do this by:
· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.
· Finding common cause across communities and conditions by working with member charities and those they support.
· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.
The Role
In April 2026, National Voices was commissioned by the Care Quality Commission (CQC) to deliver their work with the CQC Public Engagement Network. The Public Engagement Network is a group of 50+ charities with reach into communities experiencing health inequalities across England. By engaging with these organisations, the CQC’s aim is to ensure that local health and care services meet the needs and preferences of the communities they serve.
For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to:
1. Ensuring meaningful participation of people and communities
2. Championing accessibility and inclusion
3. Valuing VCSE organisations as equal partners
4. Ensuring insights collected lead to impact and action
5. Investing in the long-term capacity and agency of VCSE organisations
6. Being brave and principled – acting with courage and not shying away from difficult conversations
The Voices for Health Equity Project Manager role is to:
- Lead the delivery of the Public Engagement Network contract from inception through to delivery, learning and evaluation, including co-ordinating an integrated management team including representatives of our two partner organisations.
- Build, manage and sustain the Public Engagement Network, creating a range of opportunities for members to participate, and ensuring relationships are meaningful, inclusive and mutually beneficial.
- Ensure high-quality insight is captured from the network, analysed and translated into learning, improvement and influence.
- Provide day-to-day project governance, reporting, quality assurance and risk management.
The role is delivery-focused and externally facing, with significant responsibility for programme management, partner relationships and ensuring National Voices’ values are embedded in how CQC uses the insights generated.
Responsibilities
Programme and client management
· Lead the end-to-end delivery of the Public Engagement Network programme, including co-ordinating an integrated management team including representatives of our two partner organisations.
· Manage individual project plans, budgets, risks and dependencies, escalating issues appropriately and ensuring delivery remains on track.
· Oversee subcontracted work, including agreeing briefs, managing performance, quality assuring outputs and approving invoices.
· Act as the main point of contact for the commissioners, and lead on regular reporting obligations and on programme evaluation.
Building and managing the Public Engagement Network
· Take lead responsibility for engaging, stewarding, supporting and retaining a network of VCSE organisations with reach into marginalised communities and those experience inequalities.
· Design and deliver engagement approaches with the network and those they represent that prioritises trust, long-term relationships and mutual benefit.
· Oversee the delivery of learning events, sense-making sessions and other opportunities that support members to build confidence, skills and influence.
· Ensure participants are appropriately supported, reimbursed and recognised for their contribution.
· Ambitiously grow the Network, through participating in outreach events, ongoing communication activities and more.
Co-ordinate and support activities capturing insight, learning and impact
· Co-ordinate and support colleagues with projects that capture qualitative and quantitative insight from people with lived experience, including insight capture events, focus groups, interviews, advisory groups etc.
· When needed, support the analysis and synthesis of insight into clear themes, findings and recommendations.
· Work with colleagues to ensure insight informs National Voices’ wider influencing, improvement and learning activity.
· Support effective feedback loops, ensuring participants understand how their input has been used and what impact it has had.
Governance, quality and risk management
· Provide day-to-day programme governance for assigned projects, operating within agreed frameworks and reporting arrangements
· Contribute to internal management groups and partnership meetings as required
· Maintain and review risk registers and quality assurance processes.
· Ensure safeguarding, data protection, accessibility and ethical considerations are embedded in all activity.
· Support preparation of regular performance and impact reports for internal and external audiences.
Partnership and stakeholder management
· Work closely with partner organisations to deliver programmes collaboratively, modelling National Voices’ values and ways of working
· Build effective relationships with senior stakeholders across the CQC, VCSE organisations and delivery partners.
· Represent National Voices at external meetings, events and learning forums as required.
Line management and internal leadership
· Line-manage the Voices for Health Equity Project Officer including overseeing day-to-day work, quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.
· Provide matrix management for other National Voices of colleagues including other Manager roles and other officers, as and when work requires.
· Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture
· Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.
General
· Take a proactive approach to including people with lived experience and members in all areas of work
· Support the development of funding bids and proposals, including shaping delivery models and costing activity.
· Follow organisational processes to measure, monitor and communicate the impact of our work
· Support good project, financial and data management
· Contribute to team planning activities and undertake other relevant duties as appropriate
· Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours
Person Specification
Values, attitudes and behaviours
- Passionate about National Voices’ mission and the meaningful involvement of people with lived experience
- Strong commitment to equity, inclusion and reducing health inequalities
- Proactive, flexible and comfortable working in complexity
- Calm under pressure and able to manage multiple priorities while maintaining quality
- Confident in building relationships and constructively challenging where needed
- Comfortable working collaboratively and taking responsibility for delivery
- Energised by breadth and variety, able to work effectively across diverse topics and themes while spotting connections and opportunities for impact
Skills and abilities
- Strong project or programme management skills, with experience delivering complex, multi-stakeholder work
- Demonstrable experience of working with people with lived experience and/or VCSE organisations in a meaningful and inclusive way
- Excellent communication skills, including the ability to translate complex insight into clear, accessible outputs
- Experience of managing partnerships, subcontractors or commissioned work
- Strong organisational skills, with the ability to prioritise, plan and manage risk
- Experience of quality assurance, reporting and working within governance frameworks
- Excellent people skills, with the ability to lead, support and motivate others
Experience, knowledge and understanding
· Demonstrable experience in leading insight generation projects which have led to real-world impact and improvements.
· Experience in engaging with people experiencing inequalities in a safe and meaningful way.
· Demonstrable experience in monitoring and reporting on KPIs and the impact of engagement work.
· Experience of managing funder relationships and generating income.
· Experience of facilitating and presenting at events and workshops.
· Experience of managing and building coalitions or groups of VCSE or other membership organisations (desirable)
· An understanding of qualitative and quantitative approaches to evidence generation and analysis (desirable)
· Project management qualifications (desirable)
Our approach to hybrid working
We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.
We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.
We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.
In addition, because this role involves engaging with and recruiting to a large network of VCSE organisations, the post holder will be required to regularly attend in-person events across England. These are likely to take place around once a month and may sometimes require overnight stays. Travel, accommodation and subsistence costs for events across England will be paid, however, travel to our London office will be at the expense of the postholder.
Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.
Application guidance
Please submit a CV and answer the questions in the application form to apply.
Applications should be addressed to our Director of Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is noon on 2nd October 2026.
The interviews will take place on Friday 9th October on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from older people, disabled people and people who have experienced socioeconomic inequality. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.
Application guidance
Please submit a CV and answer the questions in the application form to apply. [SS1.1]
Applications should be addressed to our Director of Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is noon on 2nd October 2026.
The interviews will take place on Friday 9th October on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
The client requests no contact from agencies or media sales.
Job Description: Finance Officer
Post Title: Finance Officer
Contract type: Fixed term 12 months (with 1 month probation) starting immediately. There is the possibility of an extension beyond this period.
Hours: 28 hours a week
Working pattern: Monday, Tuesday, Wednesday, Thursday (9am – 4pm). To be done from office, Wednesdays work from Home.
Managed by: Chief Executive Officer
Salary range: £28K to £31K pro-rata (Actual £22,400 to £24,800) depending on experience.
Summary
The postholder will be responsible for the day-to-day finance of Rainbow Haven. Tasks include managing the day-to-day finance system and records; producing regular and accurate financial reports.
The postholder will work closely with, and report to, the Chief Executive Officer.
Main Duties and Responsibilities
Financial support
1. Production of timely and accurate monthly management accounts.
2. Prepare rolling monthly cash flow reports.
3. Manage the organisations different funding streams.
4. Support the payroll process as necessary.
5. Work with the CEO to create finance reports for funders and donors.
6. Work with the CEO to create reports and present financial records to external auditors, the finance committee and TEMCA Board as required.
7. Manage and reconcile bank accounts.
8. Raise and pursue payments of invoices related to income as required.
9. Balance Sheet reconciliation work.
10. Maintaining accurate petty cash, supplier invoices and online payments via the QuickBooks online system.
11. Any other ad hoc duties as required.
General
1. Be an effective member of the team, helping to ensure the smooth running of the centre and its services.
2. Promote the welcoming and friendly ethos of Rainbow Haven at the drop-in sessions and with partner agencies.
3. Maintain confidentiality regarding finance and client’s information at all times.
4. Recognise, respect and promote the different roles and diversity of the individuals within the team.
5. Support the volunteering roles at Rainbow Haven.
6. Attend team meetings, supervision and training as required.
7. Adhere to the health and safety policy, equal opportunities policy and all other policies.
8. Assist in ensuring the security of the building during working hours and at the end of the day.
Administration where possible
1. Maintain an efficient and well-organised office, taking responsibility for its day-to-day running and supporting the needs of staff, volunteers, service users and the broader organisation
2. Take responsibility for office equipment and resources, including ordering of stationary and other office items as required, and arrange for maintenance and repair of office equipment as needed.
3. Deal with internal and external contacts by managing the info email.
4. Maintain Rainbow Haven’s IT systems, develop new systems that support the work of the organisation, and arrange for IT equipment to be maintained and repaired as needed.
5. Oversee Rainbow Haven’s email and Office 365 systems, working with our IT contractors to ensure our systems are fit for purpose.
6. Work within the organisation’s policies and procedures, and ensure all office and administration work is line with these.
7. Any other ad hoc admin duties as required.
About the candidate
- Experience using QuickBooks online accounting system is desirable.
- Experience in non-profit finance is preferable.
- Confident IT skills, including advanced Excel and working knowledge of Word and PowerPoint.
- Flexible and adaptable, with an ability to work to deadlines.
- Highly analytical with excellent attention to details.
- A collaborative team player, able to work effectively across functions.
- Excellent English, strong written and verbal communication skills, with the ability to explain financial information clearly.
- Kind, honest and transparent.
- You will be required to have a DBS check and be able to demonstrate that you are permitted to work in the UK.
About Rainbow Haven
Rainbow Haven is based in Gorton, Manchester. We are a community service for refugees, asylum seekers and other migrants needing support. We have a weekly open-access advice drop-in session, with follow-on appointments. At our drop-in sessions we welcome people to our centre and offer advice and information, hot lunches and social/well-being activities. We offer a range of other well-being, educational and social activities, including classes in digital skills and ESOL and other targeted support to help people into further education or employment; and opportunities for particularly isolated groups such as new mothers, to connect with each other and with relevant professional services.
Our service users come from many different countries and speak many languages.
We receive funding from a wide range of charitable foundations, from local authorities and through partnerships with other local charities in the sector.
Rainbow Haven is a project of The East Manchester Community Association (registered charity 1131060).
Our team
Our friendly staff team has 10 permanent members. We also offer short-term ‘Apprentice’ placements so that people new to the country can have a first experience of working in the UK. We have over 40 volunteers who play a vital role in delivering our services; many volunteers move on to further training and employment. We host social work students on placements who work with our advice team,
Our values
We provide a welcoming, inclusive workplace and have diverse teams of staff and volunteers. Many of our staff, volunteers and Trustees are from refugee and migrant backgrounds themselves and speak different community languages as well as English. We promote opportunities to people who might feel excluded from other workplaces due to their experiences of migration and the immigration system and their lack of work experience in the UK.
How to apply
Please send us your CV plus a covering letter setting out how your qualifications and experience are ideal for this job. Please also give us the names and contact details of two referees who can comment on your suitability for this post.
Closing date: [04.10.2026]
We will interview shortlisted candidates on: [12.10.2026]
Please send us your CV plus a covering letter setting out how your qualifications and experience are ideal for this job. Please also give us the names and contact details of two referees who can comment on your suitability for this post.
Closing date: [04.10.2026]
We will interview shortlisted candidates on: [12.10.2026]
The client requests no contact from agencies or media sales.
Are you looking for a rewarding role within an intersectional feminist organisation? We have an incredible opportunity for a Business Support Administrator to join Solace Women’s Aid.
Solace exists to end the harm done through gender-based violence. We work to prevent violence and abuse and provide services to meet the individual needs of survivors, particularly women and children.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Role
As Business Support Administrator, you will be responsible for creating a welcoming working environment at our Head Office in Camden. This is also a space where our service users should feel safe and cared for, which is a key part in ensuring that our Head Office runs smoothly for our service users, staff teams, volunteers and visitors.
As part of the Business Support team, you will also deliver cross organisational services to support business operations, which includes insurance, utilities, IT, phones and Health & Safety reporting.
About You
You’re passionate about meeting the needs of our service users and you bring a positive can-do approach to your work. Your experience of adopting processes and systems to embed best practice in support functions will help you to excel in this role.
You work well in diverse teams, and as an active team player, you're keen to work with colleagues towards common objectives.
Additional Information
The postholder will provide on-site business support within our Head Office. Given the nature of this role, we are unable to offer hybrid working for this position.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
· Flexible working
· Focus on learning and development (internal career progression and training)
· Generous holiday entitlement
· Employer pension contribution
· Family-friendly leave and enhanced maternity pay
· Access to Inclusion Networks
· Daily clinical debriefing
· Two paid wellbeing days
· Employee Assistance Programme providing free 24/7 support and advice
· Employee Benefits Platform offering staff discounts, benefits, and savings
· Flow & Restore yoga classes
· Meditation sessions
· Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:
Values, Behaviours & Competencies
Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.
We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Advocacy is a powerful force for change. It allows individuals to have their voices heard and respected when decisions are being made about their health and social care. It raises awareness of people’s rights and entitlements and empowers people to advocate for themselves.
The Advocacy People is seeking a proactive, professional Finance Manager to join our Central Services team. You’ll play a key role in supporting our mission to put people at the heart of everything we do.
Why Join Us?
- Be part of a values-led, inclusive charity making a real difference to the people we work with.
- Flexible, home-based working with occasional travel and supportive colleagues.
- Opportunities for professional development and growth.
- A culture that values staff wellbeing, innovation, and amplifying voices.
About the Role
We are looking to recruit a permanent Finance Manager to join our busy finance team, working 30-37 hours per week, over a minimum of 4 days.
As Finance Manager, you will:-
- Provide day-to-day operational leadership of the finance team, including supervision, workload coordination, ongoing staff development and continuous improvement of processes and procedures.
- Act as the main link between the Finance Director and the Finance Team, translating strategic direction into clear, effective delivery.
- Lead month-end processes including the preparation of accurate and timely management accounts, maintaining strong balance sheet control and exercising sound judgement on complex financial issues.
- Oversee income, credit control, cashflow, short-term forecasting and the administration of the finance system, ensuring data integrity, high-quality management information and appropriate escalation of risks or pressures.
- Support audit preparation and liaise with external auditors as required.
- Work collaboratively with internal and external stakeholders to support financial understanding, compliance and the effective resolution of issues.
- Act as the first point of escalation for operational finance issues, escalating to the Finance Director as appropriate.
About You
We need you to bring:
- AAT Level 4 Qualification or significant equivalent finance experience in a similar role, with responsibility for management accounts, reconciliations and income monitoring.
- Experience coordinating month-end processes and working across multiple income streams, contracts or funding arrangements.
- A methodical, organised approach to prioritising work and managing competing deadlines.
- Strong analytical skills and sound professional judgement, with the ability to explain financial information clearly to non-finance colleagues, identify financial and organisational risk and escalate issues appropriately.
- Experience supervising, supporting and developing others within a finance setting, with a collaborative leadership style and a commitment to continuous improvement.
- Confidence using financial systems and Microsoft Excel at an intermediate to advanced level.
- A clear commitment to equality, diversity and inclusion and to the values of The Advocacy People.
The following attributes are also desirable:-
- Experience working in the voluntary or charitable sector, including knowledge of SORP accounting, year-end accounts and liaison with auditors.
- Experience working with local authority contracts or complex funding environments.
- Part-qualified or fully qualified accountant (CIMA, ACCA, ACA)
As this role is home based with occasional travel you will need to have access to use of public transport or own car. If using a car, you must have Class 1 or 2 Business Use on your car Insurance. Flexibility with working hours, a good mobile signal and broadband service are essential.
What happens next
If you’d like to know more, the full job description and information about how to apply can be found on our website.
Anyone joining our team is subject to The Advocacy People’s Safer Recruitment pre-appointment checks. Applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK and new employee start dates will only be confirmed once other mandatory checks, including the appropriate DBS clearance and 2 satisfactory references, one of which will need to be from your most recent or current employer, have been received.
The client requests no contact from agencies or media sales.
As the Senior Safeguarding Administrator, you will play a vital role in providing administrative support to key stakeholders, including the Bishop of Leeds and the Safeguarding team. Your responsibilities will encompass a range of tasks, from managing communications and meeting arrangements to ensuring the bishop's office's safeguarding processes align with published guidance.
You will act as a bridge between the Bishop's office and the diocesan safeguarding office, facilitating effective collaboration and information exchange. Additionally, you will contribute to the development of clear processes for clergy personal files and streamline the Permission to Officiate process, ensuring compliance with guidelines and robust local procedures.
The post is office-based and will involve working flexibly across two Leeds-based sites:
- Leeds Diocesan Office, Church House, 17-19 York Place, Leeds, LS1 2EX and
- Bishop of Leeds' Office, Hollin House, Weetwood Avenue, Leeds, LS16 5NG.
Both are easily accessible by public transport.
Interviews will take place in person on Monday 28 September at Hollin House, Weetwood Ave, in Leeds.
Responsibilities
- Provide administrative support to the Bishop of Leeds and the Safeguarding team, including email and letter communications, query management, and PTO/OPTO paperwork preparation.
- Ensure the bishop's office's safeguarding processes are robust and aligned with published guidance.
- Facilitate collaboration between the Bishop's office and the diocesan safeguarding office through regular meetings, communication, and direct work with both teams.
- Support the administrative review of clergy personal files and develop clear processes for their management.
- Streamline the Permission to Officiate process at a local level, adhering to published guidance and developing electronic and physical filing systems.
- Identify gaps and develop new processes locally, with the ability to elevate procedural suggestions to the safeguarding team.
- Manage a busy workload, prioritize tasks, and meet deadlines effectively.
- Handle confidential information in line with GDPR and local policies.
- Demonstrate sensitivity to the cultural and traditional diversity within the Diocese's parishes.
- Maintain a flexible work approach and be willing to travel between sites as needed.
About You
- Excellent IT skills are essential, along with strong communication abilities, both written and verbal.
- The ability to innovate, initiate, and maintain effective administrative procedures is crucial.
- Experience in administrative roles and a relevant business administration qualification are required.
- Prior knowledge or experience in a safeguarding setting is desirable.
- Sensitivity to different cultures, traditions, and activities within the Diocese's parishes is essential.
- A flexible work approach and the ability to work collaboratively as part of a small team are key.
- The capacity to relate to a wide range of people and organizations is important.
- The ability to ensure personal and professional development is valued.
- Trustworthiness in managing sensitive data with discretion and integrity is a must.
- An empathetic understanding of the Church of England's faith and mission, as well as a commitment to reflecting Diocesan values, is essential.
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Overview
We are seeking a highly organised and proactive Executive Support Officer to provide comprehensive administrative support to the Chief Executive Officer (CEO), Chair of Trustees and Senior Management Team. The successful candidate will be responsible for coordinating Board, Committee and leadership activities, working with trustees and Committee chairs as required, including organising meetings, preparing papers, taking minutes and tracking actions to support effective governance and decision-making.
Alongside this, you will provide practical operational and administrative support across the organisation, helping to coordinate day-to-day activities and maintain effective systems and processes,
Working with a high degree of autonomy, you will manage competing priorities, use your initiative and identify opportunities to improve administrative processes and ways of working. This is a varied role that will play an important part in helping the organisation run smoothly and effectively.
Responsibilities
-
Provide high-level administrative and governance support to the CEO and Chair of Trustees, helping to coordinate priorities, communications and key activities.
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Keep governance and organisational records accurate, up to date and easy to access.
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Coordinate Board, Committee and Senior Management Team meetings, working with Trustees and Committee Chairs as needed. This will include preparing agendas and papers, taking minutes and following up actions.
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Review and improve administrative systems and processes to enhance organisational efficiency and effectiveness.
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Prepare, review, and distribute correspondence, reports, presentations and other organisational documentation using Microsoft Office applications.
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Provide day-to-day administrative and operational support, including organising meetings, events and travel, ordering supplies, coordinating equipment and helping with other practical tasks.
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Maintain clear and organised digital and physical filing systems.
Skills & Experience:
-
Proven experience providing executive, governance, or senior administrative support.
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Experience coordinating meetings, preparing agendas and papers, and producing accurate minutes and action logs.
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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and a range of digital systems
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Ability to handle confidential and sensitive information with professionalism, integrity, and discretion.
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Excellent organisational and planning skills, with the ability to manage competing priorities and meet deadlines.
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Ability to work independently, using initiative and sound judgement to solve problems and improve ways of working.
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Excellent interpersonal and communication skills, with the ability to build positive working relationships with colleagues, Trustees and external stakeholders.
We recognise that no candidate will meet every requirement. If you believe you have the skills, experience and enthusiasm to succeed in this role, we encourage you to apply.
Our Commitment to Equity, Diversity and Inclusion:
We believe that a diverse workforce strengthens our organisation and enriches the communities we serve. We welcome applications from people of all backgrounds and experiences, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, belief, or socioeconomic background.
We are committed to fostering a workplace where everyone feels valued, respected, and able to contribute fully. We strive to create an inclusive culture that embraces different perspectives and ensures fairness and belonging in all aspects of our work.
We are also committed to making our recruitment process accessible and inclusive. If you require any adjustments or additional support at any stage of the application or selection process, please let us know and we will do our best to accommodate your needs.
The client requests no contact from agencies or media sales.
Supporter Care Advisor
Contract type: Permanent, Full time, 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £29,470 per year with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Supporter Care Team have great conversations with both current and potential supporters to build engagement and support. Through delivering a wonderful experience for our supporters this builds long term loyalty crucial to our fundraising strategy.
About the role
As one of our Supporter Care Advisors, you will deliver an exceptional supporter experience, and work closely with fundraising teams to drive sustainable change.
In this role, you will:
- Be the first point of contact and build relationships with current and existing supporters
- Engage, inspire and motivate people to support WaterAid for the long term over phone, email, post and social media
- Support a programme of outbound calling and stewardship to engage those supporting WaterAid through organised or their own fundraising events
- Ensure all requests for information or resources are accurately fulfilled and recorded
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Proven experience of excellent customer/supporter service skills, demonstrating empathy, understanding and enthusiasm to support a wide variety of queries
- Proven ability of writing upbeat and engaging communications
- Proven ability to build great personal conversations and truly engage with the public – over phone, email and post
- Self-motivated with the ability to take initiative and identify areas for improvement – proactive data issue identification and problem-solving abilities
Although not essential, we’d prefer you to have:
- Previous experience in a front-line supporter/customer care role in a similar supporter/customer service environment
- An empathy with overseas development issues
Closing date: Applications close 12:00 PM UKtime on Monday 28 September. Interviews are expected to take place week commencing 5 October.
How to apply: Click Apply to upload your CV only and Cover Letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5days’ annual leave
- Employer pension contribution up to 10%
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





