Data entry administrator jobs in Lambeth, greater london

At The Royal Marsden Cancer Charity, every donation helps fund life-saving research, world-leading treatment and better care for people affected by cancer. We’re looking for a Supporter Services Team Leader to help make sure every donation, every supporter record and all internal fulfilment is handled with accuracy, care and efficiency.

This is an opportunity to join an ambitious charity to play a key role in the operations team behind our fundraising success. You’ll lead a small team of operations staff, improve processes, support colleagues across fundraising, and help ensure our supporters receive the excellent experience they deserve.

This is a full-time role based at our Chelsea office, with occasional travel to Sutton. The working pattern for this role is 4 days in the office and 1 day working from home, helping to balance team collaboration with focused time for reporting, data quality work and process improvement.

What makes this role exciting

This is more than a processing role. It’s an opportunity to:

• Manage and develop people
• Improve systems and ways of working
• Contribute to data quality
• Be part of a supportive, ambitious team
• Play a meaningful role in a charity making a real difference to cancer patients and their families

What you’ll be doing

As our Supporter Services Team Leader, you’ll oversee the day-to-day running of the team and help deliver a high-quality, responsive service across income processing, supporter administration and operational support.

Your key responsibilities will include:

• Managing and supporting a small Supporter Services team on a day-to-day basis
• Overseeing the accurate and timely processing of donations, Gift Aid and supporter data
• Maintaining strong operational controls and high standards of data accuracy
• Reviewing, improving and documenting processes to increase efficiency and reduce risk
• Monitoring team performance and helping ensure KPIs and service standards are met
• Training, coaching and developing team members, including staff and volunteers
• Supporting the effective use of fundraising systems and helping identify improvements
• Ensuring compliance with GDPR, Gift Aid requirements and cash handling processes

About you

We’d love to hear from you if you’re someone who enjoys making things run smoothly, takes pride in accuracy, and can bring confidence, calm and structure to a busy operational environment.

You’ll bring:

• Experience supervising staff or coordinating the work of others
• Strong attention to detail and a high level of accuracy
• Confidence working with data and systems, including Excel 
• Good organisational skills and the ability to manage competing priorities
• Strong communication skills and a collaborative approach
• A proactive mindset and the confidence to identify and improve processes

It would be especially helpful if you also have:

• Charity or fundraising sector experience
• Knowledge of Gift Aid, supporter data or fundraising income processing 
• Experience using CRM systems such as Raiser’s Edge, Salesforce or similar
• Experience supporting reporting, reconciliation or quality assurance work

Benefits

• Flexible working around our core hours of 10am to 4pm
• 27 days annual leave rising with length of service
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
• Training, support and development opportunities
• Access to the blue light discount scheme and other discounts opportunities
• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

Our Commitment to Inclusion

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.

Job Title: Member and Supporter Experience Officer (summer placement)

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London. London attendance on Tuesdays)

Duration: 3 months (2 July – 6 October)

Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position.

*This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July.

Context and purpose of role

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.

This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey.

Key responsibilities

Supporter Engagement

• Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.

• Escalate complex, safeguarding and complaint-related enquiries appropriately.

• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.

• Acknowledge and thank donations and other payments in a timely and personalised manner.

Payment processing

• Process and manage in-bound financial payments in an accurate and timely manner

• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.

Data integrity and CRM Management

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.

• Support key supporter administration tasks (e.g. welcome pack data send)

Problem-solving and complaints handling

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.

• Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team.

• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.

Volunteer support

• Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.

Other

• Undertake such other duties as may be reasonably required of the post.

• Engage and proactively develop excellent working relationships across the organisation.

The person

Knowledge, Skills and Experience

Essential:

• A high standard of organisational, interpersonal and communication skills.

• An excellent telephone manner.

• An ability to maintain high levels of accuracy at all times.

• Ability to adapt style, tone and content to provide a tailored service to supporters.

• Ability to show initiative and determination to investigate and solve complex enquiries.

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.

Desirable:

• Experience of working in a busy customer/supporter service environment.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.

• Empathetic and patient, with a genuine desire to help members and supporters.

• Positive and professional attitude.

• Proactive and self-motivated with the ability to work independently.

• Adaptable and flexible in a fast-paced environment.

• Strong sense of responsibility and accountability.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.  

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.  

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.   

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.  

Data and Systems Officer 

Role Details & Staff Benefits 

Salary: £30,385 gross per annum 

Duration: Permanent 

Hours: Full-time 

Location:Hybrid – NASP have an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home, depending on agreed hours. There may also be additional travel required for staff days, site visits and other events. 
 

NASP offer a range of core benefits for staff including:   

• 30 days paid annual leave per annum, plus Bank Holidays   

• An additional day of paid leave per year on your birthday  

• Opportunities for Volunteering & CPD days each year  

• Opportunity to request flexible working arrangements, including compressed hours  

• Contribution to annual eye test, eyeglass purchase, and flu vaccination  

• Access to discounts across the Southbank Centre site; including free/discounted reciprocal access to participating galleries & museums in London & the UK 
   

Applications are welcomed from applicants who wish to apply for a position based on a flexible working arrangement. Should a candidate be successful after the interview stage, any reasonable requests will be reviewed and be sought to be accommodated within the needs of the role. All appointments are subject to proof of right to work in the UK, references and a 3-month probationary period. 

About NASP 

The National Academy for Social Prescribing (NASP) is a registered charity and company limited by guarantee. Our goals are to promote social prescribing and to bring about a social revolution in wellbeing, as set out in the NASP Strategic Plan.

To learn more about our organisation, partners, and social prescribing, please visit our website.

Our working culture values flexibility, wellbeing, and collaboration. We are committed to creating an inclusive workplace and supporting our staff to work in ways that suit both their roles and personal circumstances, fostering an environment where everyone can thrive and contribute to the success of the organisation. 

Inclusion at NASP 

We particularly welcome applicants from global majority and LGBTQIA+ communities, those with lived experience relevant to social prescribing, and those who identify as disabled and/or neurodiverse.

As a Disability Confident Employer we guarantee an interview to candidates who identify as disabled and opt into the ‘Guaranteed Interview Scheme’ on our application portal, provided they meet the minimum essential criteria for the role. 

We are committed to creating a fair, accessible and supportive recruitment process, and to removing barriers wherever possible. We will consider reasonable adjustments at every stage of the recruitment process to support individual needs. Adjustments will depend on your specific circumstances and request, but may include: 

• Flexibility with interview times and formats and locations 

• Providing application materials in alternative formats

• Accepting applications in alternative formats including video or audio 

If you require adjustments, an alternative method of application, or would like to discuss your needs, please contact us and we will be happy to support you. 

How To Apply 

To apply for this role, please follow the link to our application portal. You will be required to upload your CV and covering letter only, outlining how you meet the requirements of the role and person specification. Please note that any additional files (such as reports) will not be considered during shortlisting.

To support us with monitoring our Equal Opportunities Monitoring, we ask also all candidates to complete our Equal Opportunities form. Your responses will not be shared with the panel or used to make any recruitment decision.

The deadline to apply is 9am on Monday the 13th of July. 

First stage interviews will be held on Wednesday the 29th & Thursday the 30th of July 2026. You will be able to indicate on our application portal whether you will be available or unavailable during this period. 

For more information on the role, please email any questions to us via the email on the job description document. We look forward to hearing from you about the role of Data and Systems Officer. 

Job Description & Person Specification 

Purpose of This Role: 

This key support role will work with colleagues across the organisation to ensure NASP’s data and key systems, including our CRM (Microsoft Dynamics 365), dashboards and databases, are effective, accurate, and useful. This includes improving data capture, enabling consistent reporting, and ensuring that quality data can be used to support organisational priorities.

The role will support colleagues to use systems confidently and understand data requirements, providing analytic solutions that meet the needs of the organisation, and identifying where practices and systems can be improved.

The role will sit within the wider Operations team who oversee the core business and operational functions of NASP, including Finance, HR, Governance, Project Support, Administration, and Logistics. As a member of this team, the role will provide general administrative support to NASP programmes, liaising with our CRM support provider (Chorus) and IT provider (Logicata) to act as an essential bridge between internal colleagues and these external technical experts.

As NASP continues to develop its membership and training offers, the Data and Systems Officer will support the growth of this work, ensuring that systems and data flows are aligned, and leading on the technical management of data within these systems. The role will also support teams with reporting and evaluation, making effective use of NASP’s data. 

This is an ideal opportunity for a proactive and highly organised individual with excellent data management, administrative, and technical skills (particularly working with CRMs) to support across the range of NASP’s programmes and projects, as well as development of new systems and processes. 

Person Specification: 

Essential 

• Knowledge of the VCFSE sector and/or Social Prescribing 

• Good working knowledge of CRM systems, preferably Microsoft Dynamics 365 (including technical skills) 

• Experience of administrating/managing membership systems or other databases 

• Knowledge of GDPR and other Data compliance requirements 

• High-level numeracy, logical reasoning, accuracy and attention to detail 

 Desirable   

• Comfortable working with large, complex data sets and identifying trends and data quality issues 

• Strong Microsoft Excel skills, and experience with data visualisation tools 

• Experience in the charity, health, or public sector 

• Ability to work within a busy environment and effectively prioritising and managing own workload 

• Ability to manage working relationships with external partners & providers 

• Experience in training & upskilling colleagues (particularly in data management, systems & processes) 

• Affinity with NASP’s Values as defined in the NASP Strategic Plan 

Responsibilities: 

CRM and Systems Management  

• Ensure colleagues across the organisation are effectively using the CRM (Microsoft Dynamics); as well as other key data systems, supporting with staff training and guidance, providing advice and support where needed to ensure the team feels positive and confident using them in their day-to-day work.

• Undertake regular reviews & audits of data stored on the CRM to amend errors (e.g. duplicate records), and identify gaps or areas of concern, ensuring a smooth user experience. 

• Work closely with our CRM support provider (Chorus) to manage any support requests and technical errors, undertaking any updates, fixes and developments to the system where required. 

• Proactively identify any CRM and wider system processes that can be improved or developed, working with NASP colleagues to ensure the CRM is being effectively integrated into their work. 

• Working with the Strategic Project Manager, undertake regular contract reviews with our CRM provider to ensure value for money and quality of service.

Data Management 
 

• Oversee NASP’s Data inbox, responding to enquiries and escalating concerns or risks. 

• Working with Director of Operations to proactively support NASP to meet data compliance; to identify any data risks and to mitigate these, including gaps in data capture or poor system use. 

• Present data through reports and produce insights to support NASP’s evidence, evaluation and reporting needs (e.g. for grant funders, programme evaluation or trustee board reports). 

• Work with NASP colleagues to improve how data is used in their work, building good data habits across the organisation. 

• Identify and address common issues in how documents and information are managed across the organisation, ensuring standards are maintained consistently across NASP.

 Systems Integration  

• Work with colleagues to support the ongoing development of NASP’s Membership & Training offers, by ensuring the data and systems that support this work are effective. 

• Support colleagues with effective data use to track the engagement, activity and growth of key networks and communities. 

• Provide administrative support to establish and develop any new systems, working with colleagues and external providers as needed, ensuring that data flows between existing systems are aligned. 

• Work closely with the Communications team to ensure the NASP website supports the capture and flow of data effectively. 

• Liaise with our IT provider (Logicata) for anything relating to the Microsoft suite, including technical support.

General 

• Take a proactive approach to support and lead administrative reviews / efficiencies across the organisation, ensuring consistency of approach. 

• Work with teams across the organisation to help ensure we are delivering business objectives. 

• Support the Communications team and other colleagues in managing NASP shared mailboxes, including deputising for colleagues where necessary. 

• Support the Operations team in the ongoing maintenance of business, finance and project management processes & systems. 

Reporting To: Strategic Projects Manager (International, Arts & Grants) 

The Data Management and Insight Officer will support the day-to-day management of White Ribbon’s data systems, including CRM (Zoho Bigin) and email marketing processes, website data capture, reporting and audience journeys. The role will help ensure that data is accurate, joined up, compliant and useful, enabling teams across the organisation to better understand audiences, improve engagement, evidence impact and make informed decisions.

Key responsibilities

Data management and quality

• Manage and maintain organisational data, ensuring records are accurate, consistent, up to date and fit for purpose.
• Carry out regular data cleaning, including removing duplicates and improving the quality and completeness of records.
• Help to develop and embed clear processes for data entry, data storage, data management and reporting.
• Support colleagues to use agreed systems, templates and processes consistently.
• Identify gaps, issues or risks in current data processes and recommend practical improvements.
• Ensure that personal and sensitive data is handled securely and in line with GDPR, confidentiality requirements and internal policies.

CRM, systems and data flows

• Carry out he day-to-day management and development of White Ribbon’s CRM system, currently Zoho Bigin and any future CRM platforms.
• Map and monitor key data flows between systems, including Zoho Bigin, Mailchimp, Squarespace and other relevant platforms.
• Ensure that data pathways between systems are working effectively, including between Zoho Bigin and Mailchimp.
• Work with colleagues to improve how data is captured, stored, transferred and reported across platforms.
• Support the management of mailing lists, audience records, campaign data and supporter information.
• Work with system providers or external support where required to resolve issues and improve processes.

 Email marketing, audience journeys and segmentation

• Support the management of audience journeys, working with relevant teams to ensure the right emails are going out to the right audiences at the right time.
• Help to ensure that data is collected consistently through audience journeys, forms, campaigns and website activity.
• Support colleagues to understand and improve audience segmentation, including Ambassadors, Champions, Accredited Organisations, supporters, partners and other key audiences.
• Use data to help identify trends, engagement patterns, gaps and opportunities across different audience groups.
• Support the use of Mailchimp or other mailing systems, including audience management, reporting and data quality.

Website and Promise page administration

• Administer and support the data processes linked to the White Ribbon Promise page on the website.
• Ensure that Promise data is captured, stored, monitored and reported accurately.
• Work with the Communications Manager and relevant colleagues to improve the Promise user journey and related data collection.
• Support reporting on Promise activity, website forms and other key digital engagement points.

Reporting, insight and analytics

• Produce regular reports and dashboards for trustees, managers and staff.
• Run reports that support organisational planning, communications, fundraising, campaigns, accreditation, training and engagement activity.
• Use data to identify trends, risks, gaps and opportunities.
• Present findings clearly and accessibly for colleagues with different levels of confidence using data.
• Analyse CRM and enquiry data to identify trends, conversion rates, pipeline performance and opportunities to improve engagement.
• Support the use of Google Analytics to understand website performance, audience behaviour and campaign effectiveness.
• Help colleagues use data to make informed decisions and improve activity across the organisation.

Surveys, monitoring and evaluation

• Support the development of practical monitoring and evaluation systems across the organisation.
• Help to collect, collate, analyse and interpret survey data, including surveys for Ambassadors, Champions and other key audiences.
• Draw out clear findings and recommendations from survey data and feedback.
• Support the collection of evidence, statistics, case studies and learning for reports, funders, trustees and organisational planning.
• Help White Ribbon better understand the impact and reach of its work through clear, consistent and meaningful data.

Organisational support

• Work collaboratively with colleagues across the organisation to understand their data needs and support better use of systems.
• Provide guidance and support to staff on data processes, reporting and audience management.
• Contribute to a culture where data is used confidently, ethically and effectively.
• Keep up to date with relevant developments in CRM, data management, charity insight, digital analytics and data protection.
• Undertake any other duties reasonably required by the Communications Manager that are consistent with the level and purpose of the role.

Note: this is a new role and the job description may change as the role develops.

Are you a highly organised individual looking to build a career in arts/charity administration? We have an exciting opportunity for an Administration & Data Co-ordinator to join our team and support the operations of a leading national youth arts organisation.

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

The Administration & Data Co-ordinator plays a central role in keeping NYO’s operations running smoothly. This is a varied, hands-on role supporting office management, IT and telecoms administration, CRM and data processes, finance, HR and general organisational administration.

The ideal candidate will be highly organised, accurate and proactive, with strong communication skills and confidence working with systems and data. You will enjoy improving processes, solving practical problems and helping colleagues do their best work in a busy, mission-led organisation.

At NYO, you’ll join a values-led, mission-driven organisation where people care deeply about the impact of their work. Our staff team is supportive, friendly and ambitious, united by a shared belief in the potential of young people and the power of orchestral music.

Our offices near Holborn in central London are a lively base for collaboration and creativity. NYO offers a health cash plan, a cycle-to-work scheme, retail and entertainment discounts, and a 24/7 counselling and support helpline. 

As this role will be responsible for office management and handling donations received by post, the role requires being in the office a minimum of 3-4 days a week. You will also have the opportunity to attend and support many of NYO's projects around the UK. Most NYO projects take place during school holidays or at weekends, therefore the role will include some weekend and statutory holiday working, for which a TOIL policy is in place.

Visit our website to find out more and apply.

Deadline for applications: 10am, Monday 29 June 2026
Interviews: Tuesday 7 July 2026

At Mission Without Borders UK, we are committed to delivering exceptional supporter experiences. We’re looking for a Supporter Services Administrator to play a key role in making every supporter feel valued, appreciated, and connected to our mission.

In this role, you’ll ensure the smooth and accurate processing of donations, maintain clear and friendly communication, and resolve queries promptly and effectively. Your work will help build lasting relationships with our supporters and ensure they feel connected to our mission.

You’ll be the person who makes sure every donation, whether it comes through a form, an online platform, or other channels, is processed with care and precision. You’ll also help us stay fully compliant with HMRC Gift Aid regulations and BACS Direct Debit standards, so supporters can give with confidence.

You will also serve our London based team by equipping team members to work effectively and helping build a fun, collaborative and productive culture.

We are seeking someone who brings:

• Hands-on experience processing offline and online donations across multiple channels
• Strong knowledge of Gift Aid regulations and Direct Debit compliance
• Exceptional attention to detail and problem-solving skills to keep things running smoothly
• Great communication and collaboration skills with colleagues across the organisation
• Experience using Salesforce or supporter databases to manage and track supporter interactions
• Exceptional customer service skills and experience

What we offer

• 30 days holiday, plus bank holidays
• Flexible working
• Employee Assistance Programme
• Pension scheme
• Chance to be part of a positive team who deliver transformation for vulnerable children, families and communities

You’ll thrive in this role if you’re a natural collaborator who enjoys working as part of a team, loves solving challenges, and is driven by a desire to make a difference.

Mission Without Borders (MWB) is an international Christian charity working in Eastern Europe.  We operate in eighteen countries across the world with fundraising offices in twelve and field offices in Albania, Bosnia- Herzegovina, Bulgaria, Moldova, Romania, and the Ukraine. We seek to bring practical and spiritual support, enabling and encouraging people to lift themselves out of poverty, and always sharing the hope that is found in Jesus Christ.
 

Job title: Team and Office Administrator
Reports to: Senior Manager, Team and Office
Location: Bloomsbury, London
Contract term: One-year Fixed Term Contract
Salary: £23,300 - £25,000 dependent on experience
Hours: Full time

The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity and membership society that has been dedicated to improving tropical medicine and global health since 1907. As a learned society we have a long legacy of work in global health and work to balance traditional values with a modern approach.

Our ambition is to save lives and improve health around the world through increased access to greater equity in global health care. Through our activities we help further our members’ and Fellows’ careers. We also bring together their collective knowledge and use our own expertise to achieve change within the sector.

We are looking for a motivated individual to join us as Team and Office Administrator, effectively supporting the small but busy RSTMH Team by providing proactive and comprehensive support across our key areas of work.

The role will require someone who preferably has some experience of providing support and administration to a busy team and office, preferably within the charity/not-for-profit sector, who is flexible, has excellent time management and prioritisation skills, and is able work on their own initiative. The successful candidate will be working across various RSTMH activities, including membership, journals, events, grants, and communications; therefore, they will need to be efficient and organised, with strong computer skills and a professional outlook.

Please note: This is a London based role and will be office-based. This is not available as a remote job.

The Role:

As Administrative Assistant RSTMH, your duties will include:

• Developing and maintaining effective working relationships across RSTMH
• Ensuring that all general, email, telephone and written enquiries are dealt with efficiently and promptly
• Supporting with the management of the RSTMH office and office processes, ensuring the space is kept clean and presentable, monitoring stock levels and assisting the team with office maintenance tasks
• Undertaking electronic and paper filing, and maintain filing systems appropriately
• Assisting with the management and promotion of the RSTMH meeting room
• Supporting with general administration across all RSTMH areas of work
• Supporting on the website by uploading and editing content through the CMS
• Helping create and send the fortnightly member newsletter and the monthly non-member newsletter
• Responsibility for the general administration and upkeep of RSTMH’s online opportunities platform, grow
• Assisting with enquiries from current and prospective members in a professional, timely manner, and to agreed service targets.
• Working proficiently across RSTMH platforms, including Editorial Manager, CiviCRM and Benefactor
• Assisting in international travel planning, including identifying travel options, creating visa support letters and sourcing accommodation for the team and/or RSTMH contacts
• Carrying out desk research as and when required
• Ensuring that all assigned tasks are completed to a high standard
• Participating in team meetings, planning and initiatives
• Assisting in any administrative tasks to support the team and wider RSTMH community
• To undertake any other reasonable tasks as could be expected of a Administrative Assistant

Essential Technical Skills:

• Ability to manage a diverse set of priorities and meet deadlines to a consistently high standard
• Capacity to set up and maintain administrative processes and office systems
• Excellent written and verbal communication skills and a strong understanding of delivering great customer service
• Experience of being responsible for initiating, planning, and developing own areas of work
• High computer literacy and confidence with Word, PowerPoint, Outlook, and Excel, and the ability to adapt to new platforms
• Exceptional use of written and spoken English
• Experience providing administration support, preferably in an office environment
• Good analytical skills with the ability to identify key points from complex material or information

Personal Skills:

• Ability to work with a wide range of people whilst presenting a professional image on behalf of RSTMH
• Ability to be calm under pressure and help build a collaborative team culture
• Flexibility and willingness to work under own initiative
• Discretion when dealing with confidential information
• Willingness to undertake other responsibilities and an eagerness to learn
• A demonstrated commitment to and interest in the aims and objectives of RSTMH

Desirable Skills:

• Filing experience
• Experience of working with databases
• Professional, polite and confident telephone manner
• Experience of working in events
• Experience of communicating with diverse audiences across multiple platforms, including email, phone, and in-person engagement at events.

This is an exciting opportunity for a confident team player looking to enhance their administration and communication skills, and a great introduction to the global health community.

Please submit your application by 12 July 2026.
N.B. We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.

To apply for the role of Team and Office Administrator, please click the apply button.
You will need to fill in where it asks for your cover message/covering letter, with a cover letter showing how your previous experience and skills meet the requirements of the role, and attach your CV.
N.B. Applications without a CV and cover letter will not be considered.

No agencies please

The Sutton Trust delivers a suite of high-impact programmes in partnership with top universities and employers, supporting over 15,000 young people to access competitive courses, apprenticeships, and careers in the UK’s leading professions.

The University Access and Digital (UAD) Programmes Assistant will provide core operational support to the UAD team. The role will support programme set-up, student applications, digital content, events, data processes and student communications across Sutton Trust Online, UK Summer Schools, Teacher Champions and other programme activity. The postholder will support the smooth running of core programme processes, maintain accurate records, support clear communication with students and partners, and provide reliable administrative support to the wider team. The role will suit someone who is highly organised, confident working with data and systems and able to work across several programme areas at once.

The role sits in the University Access and Digital team within the wider Programmes team. The postholder will be line managed by the Senior Programmes Manager: University Access and will work closely with colleagues across University Access and Digital.

Main duties
Events and programme delivery

• Assisting in the delivery of online and in person events for students, parents/guardians, and teachers across UAD programmes. This will include organising logistics, providing technical support, tracking attendance, supporting follow up activity and encouraging student engagement.

• Supporting Programme Managers to coordinate logistics and student communications for programmes, activities and events delivered online and in person.

• Supporting UK Summer Schools delivery, including student communications, partner liaison, logistical planning, student data, safeguarding administration and in-person or residential delivery where required.

• Providing cross-programme support where agreed with the line manager and aligned to University Access and Digital priorities.

Student and Stakeholder Communications

• Managing student facing inboxes and responding to routine queries from applicants, programme participants, parents/guardians, and teachers.

• Triaging more complex queries and escalating safeguarding, complaints or welfare related cases in line with internal processes.

• Creating, uploading, updating and quality assuring content on Sutton Trust Online, including checking copy, links, forms and student facing pages.

• Supporting the Communications Team to update and develop content on the Trust’s website, marketing materials and newsletters.

• Liaising with external stakeholders to support logistical and administrative elements of programme delivery.

Applications, administration and data

• Supporting applications to programmes and activities including using central data systems, checking applicant information, preparing student lists, supporting eligibility checks and sharing accurate information with internal and external stakeholders

• Maintaining accurate application, programme, engagement and communications data on Salesforce and other relevant systems.

• Supporting onboarding for new student cohorts including student lists, welcome communications, platform access and follow up with students who have not completed key steps.

• Supporting data quality checks, exports, feedback surveys and routine analysis for programme delivery, reporting and evaluation.

• Assisting in the design and delivery of administrative processes to support high-quality programme delivery throughout the student lifecycle.

• Helping to improve repeatable administrative processes by identifying recurring issues, documenting processes and suggesting practical fixes.

• Providing administrative support for internal and external meetings and training days including travel and room booking, taking minutes and logistics.

Person Specification

We welcome applications from individuals who have experience in:

• Has enthusiasm for and experience of working with young people from diverse backgrounds

• Has a high degree of initiative and the ability to take responsibility for projects with support

• Is organised and efficient with the ability to prioritise when working across multiple projects with competing deadlines

• Is adaptable and a quick learner

• Understands the importance of accurate record keeping and processes

• Working within or an understanding of the not-for-profit sector

• Excellent verbal and written communication and strong analytical skills

• High attention to detail and confidence working with data, spreadsheets and CRM or database systems

• Ability to follow processes accurately while also spotting where processes could be improved

We are also looking for an individual who:

• Has knowledge and experience of the higher education and/or education sectors

• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage

• Personable, flexible and discreet; able to fit into a small team

• Able to create engaging content in a variety of forms

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: £30,800-£31,500

• Working location: Minimum of two office days per week. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.

• A DBS check may be required

Interviews

Applications should reach us by 10am, Tuesday 22nd June, with interviews being held at our London offices on Thursday, 2nd July.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

We're looking for a positive and dedicated Service Delivery Assistant to support our vital work tackling Violence Against Women and Girls (VAWG). If you are looking for an opportunity to make a difference to the lives of some of our most vulnerable residents, then this could be the role for you.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Do you enjoy helping people, keeping things organised and making a real difference every day? We're looking for a friendly, organised and proactive person to join our Resource Centre team.

This is a varied and rewarding role supporting people who are blind, partially sighted, Deaf, hard of hearing and deafblind. You'll be at the heart of a busy service, helping to coordinate appointments, equipment, enquiries, stock and administration, ensuring people receive the support they need when they need it.

No two days are quite the same. One day you might be arranging equipment orders and managing stock, the next supporting visitors, coordinating appointments or helping a colleague source equipment or information quickly. If you enjoy variety, working with people and being part of a supportive team, we'd love to hear from you.

The role is designed to offer flexibility and would particularly suit someone looking for school-friendly hours or a better work-life balance.

What you'll be doing

· Supporting the day-to-day running of our busy Resource Centre

· Responding to enquiries by phone, email and in person

· Helping people access information, equipment and services

· Coordinating appointments, bookings and communications

· Organising equipment orders, stock records and repairs

· Supporting equipment preparation and administration

· Maintaining accurate records and databases

· Assisting with reporting, auditing and information gathering

· Welcoming visitors, volunteers and colleagues to the Resource Centre

· Working closely with the Resource Centre Manager and wider Charity Services Team

What we're looking for:

You may come from an administration, customer service, retail, healthcare, education, charity or community services background.

Most importantly, you'll be someone who:

· Is highly organised with excellent attention to detail

· Enjoys helping people and providing great customer service

· Communicates confidently and professionally

· Is comfortable using Microsoft Office, particularly Excel, and databases

· Can manage a varied workload and prioritise effectively

· Has a practical, positive and flexible approach

· Works well both independently and as part of a team

It would be an advantage if you have experience of stock management, ordering processes, working with volunteers or supporting people with disabilities or sensory loss, but this isn't essential.

Why join us?

This is more than an administration role. It's an opportunity to help people maintain their independence, confidence and connection to the world around them.

You'll be joining a friendly, supportive team where your skills, kindness and organisation will make a genuine difference to people's lives every day.

Hours

25 hours per week, typically worked between 9.00am and 2.00pm, Monday to Friday, with flexibility around how these hours are worked.

Interested?

If you're looking for a flexible role where you can use your organisational skills to support people and make a meaningful contribution to your community, we'd love to hear from you.

Your mission

You’ll help make sure our Salesforce CRM and Marketing Cloud tools are well-maintained, accurate and easy for teams to use, so that they can run better campaigns and make confident, data-led decisions.

Your profile

Responsibilities

CRM

• Championing our team goal of maintaining a secure, clean, accurate and up-to-date database by data cleansing, encouraging best practice and understanding around the Salesforce org, to allow for data-driven decisions in the broader team. 
• Contributing to and developing written guidelines, retrieving and preparing data for upload through Data Loader, using Excel tools and functions to manipulate data (especially Vlookup, but also conditional highlighting, filters, formatting etc.). 
• Supporting ~60 internal users with day-to-day bespoke services including reporting, creating and editing list views, maintaining page layouts and best practices, all managed through cases and assigned to you by team needs. 
• Actively participating in projects, including owning tasks, critical thinking and inputting into project conversations, and liaising with stakeholders to suggest solutions. 
• Run training sessions for staff, from Salesforce basics to more advances and bespoke functionality. Frequently improve and monitor training materials to increase efficiency and adoption. 
• Using Form Assembly to create and manage forms, ensuring accurate data collection and entry into Salesforce and independently handling error messages coming in as a part of a rota (after training).
• Using Jira to proactively create and track work
• Work closely with Third Party support providers to progress work. This could be Partner consultancies, Salesforce Support, or other Products in use within the Org. 
• Working within the Salesforce NPSP data model, ensuring accurate management of constituents, relationships, and donations.

Marketing Cloud 

• This role will support our use of Marketing Cloud Engagement, alongside the CRM team and Partner organisations.  This will include:
• Supporting the use and development of Salesforce Marketing Cloud Engagement, including managing data extensions, contact segmentation, and audience creation to support targeted campaigns.
• Ensuring data quality and compliance within Marketing Cloud by maintaining accurate subscriber data, managing preferences, and supporting GDPR best practices.
• Collaborating with stakeholders to translate campaign requirements into technical builds, including personalisation, dynamic content, and automation.
• Monitoring campaign performance through reports and analytics, providing insights and recommendations to improve engagement and effectiveness.
• Supporting integration and data flow between Salesforce CRM and Marketing Cloud, troubleshooting issues and ensuring consistency across platforms.
• Contributing to documentation and best practice guidelines for Marketing Cloud usage, including campaign processes, naming conventions, and data management standards.
• Assisting with user support and training related to Marketing Cloud functionality, helping team members adopt tools and improve campaign execution.

Experience

Required experience

• Certified Salesforce Platform Administrator (previously Salesforce Administrator)
• At least two years experience working in Salesforce Administration
• Experience translating user requirements into technical solutions

Desirable experience

• Non-Profit Success Pack knowledge
• FormAssembly
• FinDock
• Jira
• MoveData
• Marketing Cloud Engagement 
• Experience working in the Non-Profit Sector

Soft skills

• Ability to curate and create effective training materials
• Ability to communicate effectively with various stakeholders both written and verbally in both group and one-to-one settings

Other stuff

• Projects and training are a great way for us to explore ideas, level up our skills and deliver work that supports CALM to achieve its mission.
• Everyone at CALM will spend time learning, collaborating with other teams and getting stuck in. Sometimes this will mean stretching out of your core responsibilities.

Why work for us?
Reports to: Senior Salesforce Administrator - Lee Baker-Harris
Contract: 12 month fixed term contract
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

A work environment that values creativity, personal growth and collaboration.

Applications will close on Friday 26th June and are reviewed on a rolling basis; we encourage interested candidates to apply early.

About us

We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.

We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.

We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.

Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. 

We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.

About LWDW Training

LWDW Training Ltd, is a not-for-profit operating under the brand name Living Well Dying Well (LWDW). Its aim is to bring change to societies’ attitude to, and experience of, death and dying. The organisation offers education, awareness raising, training and end of life support. LWDW aims to improve the quality of life for everyone, whatever age, nationality or background, and to promote a society that is better prepared and supported to meet death when it arrives. We take an integrated approach in meeting physical, psychological, social, spiritual and cultural needs of people at the end of life and their families. We are actively involved in inspiring compassionate communities.

About the Role

We are seeking an experienced administrator to provide efficient administrative support to the Training, Learning and Assessment team, ensuring that trainer, assessor and programme administration is accurate, up to date and well organised. This role is central to the effective administration of the Training, Learning and Assessment function. The postholder will provide practical day-to-day support to help ensure that trainers and assessors receive timely information, accurate documentation and well-coordinated administrative processes.

Working closely with the Training, Assessment, Learning and Curriculum (TALC) Coordinator and the Head of Learning, the Administrator will help maintain records, support communication, coordinate meetings and training activity, and contribute to the smooth delivery of programmes across the organisation.

You will play a pivotal role in an environment of pioneering individuals who are passionate about their subject, committed to make a difference. 

Main duties & responsibilities

Assessment Administration

• Administer assessment processes, ensuring learner submissions, assessment materials and related documentation are processed accurately and securely.
• Allocate learner submissions to assessors in accordance with agreed processes and maintain accurate records of allocations.
• Track assessment progress and turnaround times, updating records and following up with assessors as required.
• Receive, record and process completed assessments, ensuring learner feedback is distributed promptly and records are updated.
• Maintain assessment tracking systems, spreadsheets and databases.

Trainer and Assessor Administration

• Maintain accurate and up-to-date trainer and assessor records, including compliance documentation and annual review records.
• Support the onboarding of new trainers and assessors, including preparation of documentation, induction arrangements and record creation.
• Support the offboarding of trainers and assessors.
• Act as the first point of contact for routine trainer and assessor enquiries, escalating issues where appropriate.
• Support the administration and scheduling of trainer and assessor CPD activities and training opportunities.
• Keep up to date and accurate distribution lists for internal communications.

Quality Assurance and Compliance Administration

• Maintain quality assurance, compliance and assessment documentation in accordance with organisational procedures.
• Support moderation, internal verification and quality assurance activities through the preparation and organisation of relevant documentation.
• Ensure records are stored accurately, securely and are readily accessible to authorised colleagues.
• Identify and report any missing documentation, delays or compliance concerns.

Data Management and Reporting

• Maintain internal databases, tracking systems and shared files.
• Collate trainer and assessor feedback and survey responses.
• Produce routine reports and administrative summaries as requested.

General Administrative Support

• Provide administrative support for meetings, including agenda preparation, minute-taking and action tracking where required.
• Contribute to the continuous improvement of administrative systems and processes.
• Undertake any other duties commensurate with the role as reasonably required by the organisation.

Person Specification

You will be highly organised, dependable and detail-focused, with the ability to manage a varied workload and work independently. You will be comfortable working remotely, communicating clearly with colleagues, and handling multiple administrative tasks efficiently and accurately.

You will bring a calm, proactive and flexible approach, with a commitment to supporting a collaborative and values-led working environment.

Essential:

• Excellent organisational and administrative skills
• Strong attention to detail and accuracy
• Ability to prioritise workload and meet deadlines
• Clear and professional written and verbal communication skills
• Good working knowledge of Microsoft 365, including Outlook, Teams, Word, Excel and SharePoint
• Ability to maintain accurate records and filing systems
• Ability to work independently and use initiative
• Flexible and reliable approach to work
• Experience of providing administrative support in a busy team environment (min 2 years)
• Enjoys being a valued member a busy team who always practice reciprocity and equity.  Demonstrating flexibility and willingness to pitch in – a ‘can-do’ attitude
• Comfortable working independently when required.
• A willingness to learn and develop new skills, to take on challenges and opportunities.
• To hold and demonstrate the values of Living Well Dying Well Training.

Desirable

• Previous experience in a training environment

Before you apply

This role will primarily be a remote role, however, the successful candidate will be required to attend a two week induction in person in our offices in Lewes, East Sussex.

Please provide a CV and cover letter with your application. Only applications with a cover letter will be condsidered.

The Garfield Weston Foundation is a well-established and highly respected grant-making charity, supporting a wide range of causes across the UK. With a long-standing commitment to improving the lives of those in need, the Foundation provides funding to charities working across areas including welfare, education, youth, community, environment, faith, arts, and heritage. Known for its collaborative and impactful approach, the Foundation plays a vital role in strengthening organisations and communities nationwide.

This is a fantastic opportunity to join a purpose-driven organisation at the heart of impactful grant-making. The role will play a key part in ensuring the smooth running of day-to-day operations, supporting internal teams and charities they support, and helping to maintain high-quality processes that underpin the Foundation’s work.

You’ll be at the centre of the organisation’s activity—providing hands-on support across administration, logistics, and operational processes—making a tangible difference to how the organisation functions.

Key Responsibilities

• Support the Head of Operations to ensure systems and processes run efficiently for staff and applicants
• Provide project support for technology improvements and development initiatives
• Proactively identify, troubleshoot, and resolve data and system-related issues
• Deliver training and provide ongoing systems support to the team
• Support system upgrades, including configuration, testing, and troubleshooting the grantmaking system
• Manage the database day-to-day, including processing decisions and payments, reporting, maintaining data quality, and ensuring GDPR compliance
• Maintain and review operational processes and procedures to ensure effective organisational functioning
• Oversee website management, stakeholder enquiries, and provide general operational support to colleagues as needed

Person Specification

• Experience in an administrative or operations-based role, ideally within a charity or not-for-profit environment
• Strong organisational skills with the ability to manage multiple priorities effectively
• Excellent communication skills, both written and verbal
• Proactive and solutions-focused, willing to engage and support where needed
• High attention to detail and ability to maintain accurate records
• Comfortable working both independently and as part of a team
• Confident using Microsoft Office systems and/or CRM databases
• A genuine interest in the work of the Garfield Weston Foundation and the wider charity sector

What’s on Offer

• Salary: c£35,000
• Location: On-site, Mayfair, London
• Contract: Permanent, Full Time

How to Apply
We are partnering with The Talent Set on the appointment of this position. To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button. They aim to respond to successful candidates within 48 working hours.

Commitment to Diversity
The Garfield Weston Foundation is committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and communities and are happy to make reasonable adjustments to support you throughout the recruitment process.