Support service manager jobs in Feltham, england

Join our Community Fundraising Team and play an important part in stewarding some of The Royal Marsden Cancer Charity’s most dedicated supporters.

This role is an integral part of the Community Fundraising team, providing support to people raising funds for The Royal Marsden Cancer Charity and being the first point of contact for enquiries. Dealing directly with supporters, the role requires an effective communicator and proactive individual who is passionate about fundraising. The role will also support the Community Fundraising Manager and Senior Community Fundraising Executive with the stewardship of high value community fundraisers.

What you’ll be doing:

- Support and provide high levels of stewardship for supporters who are fundraising for the Charity.

- First point of contact for all community fundraising supporters, including answering incoming calls and meeting and greeting supporters that visit the Charity office.

- Work alongside the Senior Community Fundraising Executive to help identify and develop ways to encourage supporters to fundraise for the Charity.

- Send fundraising materials and thank supporters in a timely manner, keeping an accurate record of these communications on the database

- Ensure community fundraising information on the Charity website and displayed within the hospital is up to date.

What we’re looking for:

We’re looking for someone who is:

- An excellent written and verbal communicator, able to engage effectively with a wide range of audiences

- Proactive with strong problem-solving skills

- Able to work efficiently and effectively on a variety of tasks using own initiative and good judgment

Why join us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

- 27 days annual leave rising with length of service

- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)

- Training, support and development opportunities

- Access to the Blue Light discount scheme and other discounts opportunities

- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more

- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

- Opportunities for training and career development

Inclusion matters:

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Applications from all backgrounds are warmly welcomed.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

About Ataxia UK  

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s 
leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia 
community through our Research team, we are on the board of the international non-profit 
association, Euro-ataxia. Of relevance to this role is the partnership with the US Foundation 
CureDRPLA to advance research specficially on DRPLA (dentatorubral-pallidoluysian atrophy), a 
neurodegenerative condition and rare form of ataxia . Our Services team focuses on helping 
everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy 
service providing information, advice, and 1-2-1 support to help people access their rights; whilst 
the Community Engagement service provides activities, engagement and volunteering 
opportunities to bring the ataxia community together and reduce feelings of isolation.

About the Role    

To support the Director of Research in managing the DRPLA Research 
Programme in collaboration with CureDRPLA. This programme aims to 
advance research towards treatments for DRPLA, and you will oversee 
projects from preclinical research to clinical trial readiness

Benefits of working for us.  

• 25 days annual leave pro rata (rising to 30 with a length of service) 

• Extra holiday day for your birthday 

• Access to a free Employee Assistance Programme & Employee Hotline 

• Flexible hybrid working 

• Pension scheme 

• Enhanced maternity and co-parental leave 

• Cycle to work scheme 

• Training and development opportunities 

• Accredited Living Wage Employer 

Please see full Job Description for further details including Person Specifications. 

Your covering letter should include why you are interested in this post and how you think you are suitable for it. Both the covering letter and the CV will be used to assess you against the person specification for this role.

Anticipated interview dates are 1st/2nd June.

About Access to Sports Project

Access to Sports Project is at a pivotal moment in its growth.

Over the past year, we have secured significant new investment from major funders including National Lottery, BBC Children in Need, Sport England and Garfield Weston Foundation. Demand for our work continues to grow across North London and we are now ready to invest in our first-ever full-time Fundraising Manager.

This is a rare opportunity to shape and lead fundraising within a respected, community-rooted sports charity. This is your opportunity to play a central role in our ambition to become a £1m+ organisation within the next three years.

The Opportunity

The Fundraising Manager will play a central role in managing and growing partnerships with key funders to ensure they are well stewarded, renewed and, where possible, developed into larger, multi-year relationships.

Alongside this, you will be responsible for securing new income, with a particular focus on trusts, foundations and statutory funding, while also supporting the development of additional income streams over time.

While the role spans multiple income streams, the primary focus (especially in year one) will be on trusts, foundations and statutory funding, with other areas (corporate, community, events) developed over time.

You will also help build the foundations for long-term fundraising success by:

• Supporting the development and delivery of a fundraising strategy
• Helping implement a CRM system to manage relationships and pipeline
• Strengthening monitoring and evaluation approaches to evidence impact and support funding

This role does not initially involve line management, but you will lead the fundraising function and play a key role in shaping its future growth.

Key Responsibilities

Trusts, Foundations & Statutory Funding

• Write high-quality funding applications, cases for support and grant reports
• Manage and steward a portfolio of existing funders, maximising renewal and uplift opportunities
• Research, develop and submit new funding applications
• Work with delivery staff to gather impact data, outcomes and case studies

Systems, Data & Insight

• Develop and implement a clear monitoring and evaluation approach to support fundraising, reporting and impact measurement
• Research, recommend and help implement a CRM system for fundraising and relationship management
• Track income, prospects, deadlines and reporting requirements
• Produce clear fundraising reports and insights for the CEO and trustees

Relationship Management & New Business

• Build strong, long-term relationships with funders, partners and supporters
• Represent The Access to Sports Project at meetings, events, funder visits and site visits
• Work with the CEO and trustees to unlock networks and cultivate new opportunities

Fundraising Strategy & Delivery

• Co-develop a 3-year fundraising strategy with the Chief Executive and external fundraising consultant
• Translate strategy into clear annual plans, pipelines and targets
• Take ownership of day-to-day delivery and implementation

Collaboration & Culture

• Work closely with delivery teams, coaches and managers to understand programmes and impact
• Be an active, visible part of a small, close-knit and supportive team
• Spend time on programmes and community activity to stay connected to the young people and communities we serve

You’ll be embedded within our sports environment at Sobell Leisure Centre. You’ll regularly be close to delivery, impact and the energy of community sport.

About You

We’re looking for someone who is ambitious, proactive, relationship-led and values-driven.

Essential

• Proven experience securing income from trusts, foundations and/or statutory bodies (including 5-figure or significant grants).
• Strong bid writing and grant reporting skills
• Excellent relationship management and communication skills
• Ability to manage multiple funding deadlines and priorities
• Strong organisational and project management skills
• Confidence working independently while collaborating closely with senior stakeholders

Desirable

• Experience across corporate fundraising, community fundraising, events or individual giving
• Experience implementing or working with a CRM
• Experience in a small or growing charity environment

Personal Qualities

• Entrepreneurial mindset. Excited by building systems, testing ideas and shaping strategy
• Comfortable being hands-on and “mucking in” as part of a small team
• Curious, adaptable and motivated by impact as much as income
• A genuine passion for sport and belief in its power to change lives (a big plus)

Safeguarding & Values

• Access to Sports Project is committed to safeguarding children and young people.
  
• The successful candidate will be expected to share this commitment and will be required to undertake an enhanced DBS check.
• We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

Why Join Us?

• A rare opportunity to build and lead fundraising in a growing, respected sports charity
• Real influence, autonomy and trust from day one
• A passionate, supportive team rooted in community sport
• Hybrid working with a vibrant base at Sobell Leisure Centre
• The chance to help shape the future of grassroots sport in London

Role Name:Management Accountant

Salary: £41,000 - £49,000 per annum FTE (depending on experience)

Location: Remote (with occasional travel to Downton, Salisbury, SP5 3RB and other UK locations as needed).

Hours: Full time, 35 hours per week

Contract: Fixed Term Contract (9 Months, with potential to be extended to 12 months if business need)

About the Role

We have an exciting opportunity for a Management Accountant to join our Finance team on a 9-month fixed term contract and play a key role in supporting the organisation during an important period of systems change.

Reporting to the Head of Finance, you will provide high‑quality accounting support across the Group, while also supporting colleagues who are working on the development and implementation of a new finance system. You will also act as a trusted finance business partner to members of the Leadership Team, supporting informed decision‑making across the organisation.

Please see the job description for full details of the role and a comprehensive overview of the role and requirements.

About You

Are you a CCAB or CIMA qualified accountant with experience in charity finance, looking for an opportunity to make a difference while working in a collaborative and supportive environment?

You will bring experience of working in a business‑partnering finance role, with the confidence to build strong relationships across an organisation. You’ll be comfortable supporting audits and statutory reporting, with a proactive and solution‑focused approach.

You will also demonstrate:

• Experience of charity accounting and statutory reporting
• Evidence of working in a partnering approach to finance
• Evidence of providing year‑end information and support to auditors
• Strong communication skills and the ability to explain financial information clearly
• Excellent organisation, prioritisation and attention to detail
• A flexible, calm and professional approach, even under pressure
• A positive, collaborative mindset and willingness to support colleagues

Experience of finance systems development, charity tax (VAT, corporation tax, Gift Aid) and advanced Excel skills would be beneficial, but not essential.

You also hold a full UK driving licence and have access to a reliable vehicle with business insurance for work purposes. You are willing and able to travel as required for in-person meetings and events to Downton (SP5 3RB) or London, with occasionally travel to other UK locations. Central London travel will be by train.

You are also comfortable staying away from home overnight on occasion, when required to support events or team activities.

About the Team

You will join Help for Heroes’ Finance team, a collaborative and supportive team providing robust financial oversight and insight across the charity.

The team works closely with colleagues across the organisation, acting as trusted advisers and ensuring financial integrity while enabling our services to deliver life‑changing support to veterans and their families.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: 10th May 2026 

Please note: We may close this vacancy early should we receive a high volume of strong applications.

About Us
The Microbiology Society is a membership charity for scientists interested in microbes, their effects, and their practical uses. It has a worldwide membership based in universities, industry, hospitals, research institutes, schools, and other organisations.

Our members have a unique depth and breadth of knowledge about the discipline. The Society’s role is to help unlock and harness the potential of that knowledge.

Our commitment to anyone who studies microbes is “whoever you are, wherever you are, we will amplify your voice”.

About You
The Events Administration Assistant is responsible for supporting the Events Operations Manager with ensuring the accurate management of registrations, financial processes, documentation and stakeholder communications providing successful operational delivery of the Society’s full programme of events and will play a key role in maintaining high service standards for delegates, speakers and partners while supporting the smooth delivery of conferences and meetings.

The postholder will maintain and update event databases, including processing registrations, amendments and cancellations, process events payments, and provide administrative coordination for these events, including registration management, speaker communications, documentation and logistics tracking.

The successful candidate will have experience in a customer facing role with excellent communication and organisational skills and have excellent attention to detail.

Please note that the organisation operates a hybrid working policy.

For more information about the Society, please visit our website.

Our generous benefits package includes;
• Flexible working hours
• Highly competitive salaries with an annual cost of living increase
• 23 days holiday + eight bank holidays and three additional days over the Christmas break
• 10% employer salary sacrifice pension contribution
• Life insurance including free (health and wellbeing) employee support services
• Enhanced maternity pay to include 26 weeks of fully paid maternity leave and 13 weeks of statutory maternity pay
• Enhanced Adoption pay to include 26 weeks of fully paid adoption leave and 13 weeks of statutory adoption pay
• Season Ticket Loan Scheme
• Cycle to Work Scheme
• £50 contribution towards eye care

To Apply

Please attach your CV and Cover Letter.

Please note that only shortlisted candidates will be contacted. "We are interested in every candidate who is eligible to work in the United Kingdom, however, we are not able to sponsor visas.” You will be asked to confirm your eligibility before being shortlisted.

Closing date: 8th May 2026

It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Microbiology Society is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We value, promote, and seek diversity.

The Society also takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources, only shortlisted candidates will be contacted therefore, if you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

About the role:

At North London Multi-Disciplinary Rough Sleeping Hub, you’ll play a key role in keeping the service safe, steady and well run overnight. You’ll be supporting people who have come directly off the streets and are navigating multiple disadvantage, helping to create an environment where they can rest, feel secure and continue moving forward.

As a Night Concierge, you’ll take ownership of the building overnight. That means managing access, carrying out regular checks, monitoring safety and responding to anything that arises. You’ll be the main point of contact for clients during your shift, offering a calm, respectful presence and stepping in when support is needed.

Alongside this, you’ll keep things running behind the scenes. You’ll record incidents and key information accurately, complete handovers for the day team and make sure nothing gets missed. You’ll use internal systems to log activity, report repairs or concerns and communicate clearly with the wider team so there’s continuity between day and night.

Some nights will be quiet and routine, others less predictable. You might be carrying out welfare checks, managing the building, responding to queries or supporting someone who needs reassurance. It’s a role that combines responsibility, independence and people-focused work, where your consistency and judgement help keep both clients and the service on track.

Positions Available: We have two positions available at 44 hours per week, these will include weekend working with shift patterns to be discussed and confirmed at interview stage. 

About you:

• You bring a calm, grounded presence and can hold your own in challenging or unpredictable moments.
• You know how to build trust quickly while keeping clear, professional boundaries.
• You have experience supporting people facing multiple disadvantage and approach your work with empathy and respect.
• You’re confident using your judgement, taking initiative and making decisions when it counts.
• You communicate openly and respectfully, with a natural ability to de-escalate and put people at ease.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 10th May at midnight

Interview date: Friday 22nd and Monday 25th May online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

HMC is seeking a confident and capable Community Manager to deliver our community-based 'Wednesday Service' for migrants and refugees. Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming space for appointments and activities, and has long been the heart and soul of HMC's service. 

The Community Manager role is responsible for the coordination and delivery of HMC's Wednesday Service, including the management of all volunteers involved in the delivery of the service and oversight of our popular Holistic Advocacy service, delivered by volunteers.

This is a new post which recognises the importance of our Wednesday Service and the focus and resources required to deliver it effectively, whilst also recognising and seeking to empower the vital role our volunteers play in sustaining and enriching our services.

Please review the full Job Description & Person Specification for details of the role.

We’re looking for a hands-on General Manager to lead an exciting new social enterprise in Lambeth — combining a busy bike repair workshop with a welcoming community café.

This is a unique opportunity to run and grow a business that not only serves the local community but also supports people with mental health challenges and other barriers to employment to gain skills, confidence and move into work.

You’ll oversee the day-to-day running of the bike shop and café, balancing commercial performance with meaningful social impact. This is a varied, fast-paced role where you’ll need to be proactive, organised and happy to get stuck in.

Abbevilles Bikes is part of First Step Trust, a charity with over 30 years’ experience supporting people into employment.

Key responsibilities:

• Leading daily operations across the bike shop and café
• Managing a small team and supporting volunteers
• Driving sales and working towards financial sustainability
• Delivering excellent customer service and building local relationships
• Supporting on-site training and development activity

What we’re looking for:

• Experience managing a service, project or small business
• A hands-on approach and confidence taking ownership
• Strong organisational and people management skills
• A commercial mindset with a passion for social impact

You don’t need to be a bike expert — just a willingness to learn.

What we offer:

• The chance to build and grow a new social enterprise
• A supportive and friendly working environment

Working as part of the Events & Programmes team, you will be responsible for supporting the smooth and effective running of events taking place in Crystal Palace Park, be they corporate, commercial, community or otherwise.

The role will oversee the safety, wellbeing and customer care of visitors and audiences, supervise volunteers, liaise with senior staff in the Events and Park Management teams and be a point of contact for visiting companies, hirers, producers and community groups.

Some evening and weekend work can be expected as many of our events take place outside of normal sociable hours. Peak periods will usually be during summer months.

This role is a great opportunity for someone who loves working with a broad range of people and communities and is enthusiastic about delivering excellent customer service.

As part of our commitment to developing our workforce to be reflective of our communities we are particularly encourage applications from individuals who are ethnically diverse, disabled, LGBTQIA+ and from lower socio-economic backgrounds.

Job description

Role: Partnerships and Programme Development Manager

Directorate: External Affairs

Team: Corporate Partnerships

Manager: Senior Strategic Partnerships Manager

Direct reports: N/A

Role purpose

This role supports the development of WorldSkills UK’s income and partnership activity by turning programmes and ideas into clear, compelling funding opportunities. You will work across teams to develop proposals, manage partnerships, and support reporting and planning processes that contribute to long-term financial sustainability.

You will play a key role in strengthening how we plan, communicate and deliver partnership activity, helping to build strong relationships with funders and partners while improving internal systems and processes.

Key tasks and responsibilities

Partnership and project delivery

· Manage delivery of partnerships and events, ensuring they are well planned, on time and within budget

· Support management of key strategic partner relationships

· Coordinate teams and stakeholders to deliver partnership activities

· Ensure partnerships align with WorldSkills UK’s strategic priorities and equity, diversity and inclusion commitments

Income development and proposals

· Develop funding opportunities from programmes and organisational activities

· Produce high-quality proposals, presentations and funding applications

· Support applications to trusts, foundations and corporate partners

· Contribute to the development of partnership agreements and documentation

Reporting and planning

· Support delivery of income and fundraising plans through regular monitoring and reporting

· Track progress against agreed objectives and provide clear updates and analysis

· Contribute to income forecasting and financial tracking, working with colleagues in Finance and across the organisation

· Support the development and reporting of project plans (Project Initiation Documents) and associated performance measures

Systems, processes and knowledge management

· Use and help improve our CRM system (HubSpot) to manage relationships and track opportunities

· Maintain accurate records, documentation and reporting systems to support partnership activity

· Identify opportunities to improve ways of working and streamline processes across the team

Research and pipeline development

· Carry out research to identify potential partners, funding opportunities and sector trends

· Support the development of a strong and diverse pipeline of prospective partners

· Contribute to internal decision-making by providing relevant insights and analysis

General

In addition to the key tasks and responsibilities set out above, employees at this level are expected to:

· Produce specification requirements in line with procurement processes for outsourced activity

· Contribute to organisational risk and issues management processes.

· Support delivery of WorldSkills UK’s strategic priorities and annual business plan

· Ensure resources (staff, suppliers, partners, volunteers) are managed efficiently and effectively

· Contribute to a performance‑driven culture with robust monitoring, evaluation and reporting

· Demonstrate WorldSkills UK’s values in all aspects of the role, contributing to a collaborative, inclusive and high-performing organisational culture

· Promote and comply with WorldSkills UK’s policies, including safeguarding, health and safety, equality, diversity and inclusion

· Carry out any other duty as may be reasonably assigned that is consistent with the nature of the role and its level of responsibility. Any significant changes will be made in consultation with the post holder taking account of their experience, skills and capability

We are recruiting for a Deputy Service Manager to join our team in Wandsworth; the scope on this job involves….

Job Title: Deputy Service Manager

Location: Wandsworth
Salary: £33,173.08 per annum
Contract type: Part-time, Fixed term (1 year)

Hours: 34

We’re looking for a Deputy Service Manager to join our busy Wandsworth Advocacy Service. This role will focus on improving access to specialist support for survivors of domestic and sexual abuse in Wandsworth — particularly those with insecure immigration status and other communities who are often under‑represented or unseen by services.

You will strengthen community referral pathways, lead our One Stop Shops, and work closely with local partners to ensure survivors can reach safety. You’ll also line‑manage a team of IDVAs, supporting high‑quality, survivor‑centred practice. If you’re an experienced frontline practitioner who is collaborative, committed to breaking down barriers, and interested in stepping into a management role, we’d love to hear from you.

Closing date: 9.00am on 5 May 2026

Interview date: 14 May 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Research Programme Manager

Are you an experienced research professional looking to make a difference to children and young people’s lives?

Please note: this role is known internally as Research Lab Manager

Anna Freud are seeking a Research Lab Manager to join our world-leading mental health charity for children, young people and their families on a part-time basis.

Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.

This role offers the chance to work on high-impact mental health research, gain exposure to leading experts across Anna Freud and UCL, and take real ownership of projects from start to finish. You’ll build experience across a range of research methods, develop your profile through publications and funding work, and play a meaningful role in improving outcomes for children and young people.

What you’ll do

A central role supporting the delivery of a programme of mental health research, coordinating projects, managing operations, and ensuring studies are delivered to a high standard from set-up through to completion.

• Coordinate and manage multiple research projects, ensuring timelines, risks, and deliverables are effectively tracked and met
• Oversee research operations, including data management, documentation, and project governance
• Lead on funder reporting and support grant applications and wider research opportunities
• Liaise with key stakeholders, including funders, NHS services, local authorities, and research participants
• Support and supervise junior team members while contributing to high-quality research outputs

What you’ll bring

For the Reseach Lab Manager role, you will be an organised and proactive research professional, with strong experience managing complex projects and data, who can confidently coordinate studies, work with a range of stakeholders, and drive high-quality research delivery in a mental health setting.

• Proven experience managing and coordinating large-scale quantitative or mixed-methods research projects
• Strong data management and administrative skills, with attention to quality, accuracy, and compliance
• Experience contributing to research outputs, including funder reports, publications, or dissemination activities
• Ability to plan, prioritise, and manage multiple deadlines independently, using initiative to solve problems
• Effective communication skills and experience working with diverse stakeholders, including supporting or supervising junior team members

Key details

Hours: Part-time: 14 hours per week (two days). Usual working hours are Monday to Friday, 09:00-17:00. Specific days to be negotiated. Flexible working is possible.

Salary: £46,062 FTE per annum, plus 6% contributory pension scheme

Location: Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH). Attendance in-person for meetings, as and when required.

Contract type: Permanent

Next steps

Closing date for applications: midday (12pm), Friday, 08 May 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Friday, 15 May 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held in Week commencing 18 May 2026.

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please get in contact with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Job Description

Job Title: Parent Adviser – SEND

Responsible To: Senior Parent Adviser - SEND

Team Membership: Helpline/IAS- (Information, Advice and Family Support Directorate)

Hours: 28 hours a week (4 days)

Salary:

Scale 26

£ 36,242.00 - FTE

£ 28,993.60 – actual salary including inner London weighting

Contract:

Fixed term  – until 31 March 2027

Location:

Central London – Office N1 7EU.

(Hybrid working, 1 day working in office). Another working day in the office, will be needed during the induction and training period.

Job Purpose:

The post’s primary focus is to provide specialist education advice primarily by telephone and email, to parent carers with disabled children in the UK. The post holder will be working on the Contact national helpline service. Service hours are Monday to Friday 9.30am to 5pm.

Main Duties:

To respond professionally and with empathy to incoming calls, emails, web form and social media enquiries on SEND and related education issues.

To deal effectively with enquiries by offering specialist education advice, information and relevant signposting.

To provide, information and signposting on the wider concerns of families with disabled children including health and social care.

To build positive working relationships with colleagues, contributing to a culture of mutual respect, trust, and shared responsibility.

To work collaboratively as part of a team, sharing and supporting colleagues to deliver a reliable and responsive helpline service.

To respect diverse experiences and perspectives within the team and contribute constructively to problem‑solving and decision‑making.

To enter accurate enquiry data on the Contact database in a timely manner ensuring appropriate follow up actions to calls and accurate written notes.

To keep up to date on law and guidance relevant to education in England and to be aware of education law relating to Wales, Scotland, and Northern Ireland.

To communicate, be flexible and responsive, with team members, to ensure coverage of the helpline rota.

To ensure the helpline operates in accordance with confidentiality, safeguarding, privacy and data-protection policies and procedures.

To provide a high-quality service, with commitment to ongoing service development, improvement and good practice.

 General duties

In common with all Contact staff, the post holder will be expected to work in accordance with the aims of Contact and to observe the policy and procedures set out by the directors of the charity.

The post holder will be expected to assist with any reasonable duty at the request of the line manager for the post.

Staff will be expected to attend and participate in Contact staff meetings and the staff annual conference.

Staff will be expected to attend training events relevant to their specific responsibilities.

Staff will be offered supervision, support and annual appraisal incorporating their training needs.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Support Worker to join our friendly team and help support the continued work of our LifeSkills Plus team. You will provide intensive support to adults with complex needs who are further away from employment or training by using a strength-based approach, ensuring those accessing the programme receive appropriate practical and emotional support by visiting them at home or in the community.

The LifeSkills programme supports individuals and families to build their confidence, social networks, financial and employability skills. The LifeSkills Support Worker will work closely with the linked LifeSkills programme, entitled LifeSkills Open.