Knowledge and policy manager jobs
Volunteering Services Delivery Lead
Fixed Term Contract (12 months)
Full time 34.5 hours, we are open to a conversation about how you work these hours
Home-based
£28,000 - £31,000
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
About the role
Do you have exceptional volunteer management skills and the passion to help us deliver impactful emotional and practical support services for people living with cancer?
It’s an exciting time to join Macmillan Cancer Support as we've recently launched our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.
This is a pivotal role in which you will have the opportunity to support the delivery of volunteering roles in our health and social care services so that a wider range of people can get involved in supporting people affected by cancer.
About you
You’ll support the growth of volunteering in health and social care services by delivering volunteer involving opportunities and enabling their sustainability. A key component of the role will be to work collaboratively with your peers to enable a positive volunteer experience and delivery of effective emotional support interventions to people living with cancer.
It’s particularly important that you demonstrate sound knowledge of policies and procedures relevant to this role and experience of planning. A rounded understanding of volunteering in its widest sense is useful in addition. Most important of all though, your successful track record in supporting a range of volunteer led services working with a vulnerable client group within a health and care setting is needed to achieve our goals.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: Tuesday 29th July 2025
Interview dates: w/c 4th August 2025
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.



The client requests no contact from agencies or media sales.
About The Role
Do you have experience in working with vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment?
We have two roles available, one in Cirencester and one in Witney.
We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts’ most vulnerable adults to move on from temporary accommodation.
You will be managing all temporary and emergency accommodation placements on behalf of Cotswold District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation.
• You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation.
• The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B’s) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from temporary accommodation as soon as possible.
• Create bespoke ‘Tenancy Ready’ plans for each client and ensure that they have access to the appropriate support and resources to achieve this.
• You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation.
• Assist with the daily running of the homeless hostel’s, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to.
What we are looking for…
Someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role.
This role requires a strong understanding of professional boundaries and the ability to maintain them — even in emotionally complex situations. This is a rewarding but demanding role — ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality.
You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled.
Teamwork is essential for this role to work effectively with colleagues and external agencies.
Please note you will be based at the hostel 5 days a week and will need the ability to travel as required.
For more information about this role please see the Job Description/Person Specification.
You will need…
• GCSEs (5 A-Cs or equivalent, including Maths and English)
• Experience of working in a Housing, Supported Housing or Homelessness focused service
• Experience of working with vulnerable people and people with complex needs
Special Conditions…
• Full UK Driving Licence with access to a vehicle for work purposes
• DBS Check
Publica is a unique place to work – we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.
What can we do for you…
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
• Access to digital financial advice (covering your pension scheme, mortgages and other finances)
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary
• These are just a handful of the benefits that you can enjoy when you join us!
To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.
Your application will not be considered if you have not provided a supporting statement, in addition to your CV.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.
About Us
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
The client requests no contact from agencies or media sales.
Job Type: Full-time 37 hours per week - Fixed Term Contract until 31/03/2027 (subject to funding, may be extended)
Working Pattern: Hybrid working pattern - 2 days in the office
Location: UK, HQ Godalming
About Us
Compassion in World Farming International is the leading international farm animal welfare charity, campaigning to improve the lives of millions of farm animals through advocacy, lobbying for legislative change, and positive engagement with the global food industry.
Our established international Food Business programme aims to raise baseline standards for farm animals by securing commitments, ensuring compliance and facilitating implementation of higher welfare policies and practices. In addition, we aim to drive animal sourced food reduction strategies and a shift towards regenerative farming.
Our work is based on scientific evidence and best practice and as such we are recognised as the credible partner on farm animal welfare to the major food retailers, food service companies, manufacturers and producers.
About The Role
We are looking for a strategic and proactive Project Manager to lead our UK Free Farrowing project within our Food Business team. This pivotal role will help drive the transition from farrowing crates to free-farrowing systems for sows across the UK, working collaboratively with key stakeholders in the food industry, including retailers, producers, manufacturers, and assurance schemes.
As part of this vital role, you will be responsible for developing and delivering a comprehensive project strategy, establishing and managing a multi-stakeholder group, and producing practical guidance to support the adoption of free farrowing systems for sows.
The free farrowing project manager will also act as a pig expert within the UK food business team, providing technical support to the UK and wider food business team on pig welfare, and on other species as needed.
About You
This role requires a confident communicator and skilled project manager with good knowledge of pig welfare and/or of the pig sector, able to influence, coordinate, and inspire change across diverse audiences.
You’ll have experience leading multi-stakeholder projects from strategy to delivery, with excellent planning, coordination, and reporting skills. Your background may be in the food industry, animal welfare, sustainability, or a related field, and you’ll be confident engaging with a wide range of stakeholders, including producers, retailers, manufacturers, and government bodies.
You’ll be skilled at managing external relationships and facilitating collaboration, with a proven ability to build consensus and drive change. Strong communication skills are essential, enabling you to translate technical information into clear, practical guidance. You’ll also be comfortable representing Compassion in external settings and speaking with authority. You’ll need to be highly organised and adaptable, with the ability to manage multiple priorities, work both independently and as part of a team, and deliver results in a dynamic environment.
Why Should You Apply:
This is a unique opportunity to help make a lasting impact on farm animal welfare in the UK, embedded within a dynamic and supportive international organisation. At Compassion in World Farming, you’ll join a passionate team dedicated to ending factory farming and driving systemic change in the global food system. As part of the Food Business team, you’ll be able to deliver impactful projects, and influence global food companies to improve farm animal welfare. You’ll work closely with internal teams including research, policy, and campaigns, and represent Compassion in external for a to promote best practices and drive their adoption by the industry.
To Apply:
If you are passionate about animal welfare and have the skills and experience to excel in this role, we would love to hear from you. Please submit your CV and a cover letter, outlining how you meet the Person Specification detailed in the job description. Please note that we reserve the right to commence interviews on a rolling programme, so we encourage you to submit your application as soon as possible.
Application Information:
Cut-off date: 9am 25th July 2025
Process:
1st Stage (Teams) Interview: 5th August 2025
2nd Stage (Teams) Interview (with a task): 11th or 12th August 2025
No agencies please.
In order to comply with legal requirements, as part of our selection procedure we ask all potential employees to prove their eligibility to work in the UK.
Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
REF-222561
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note that all aplications must be made through our website. Applications submitted elsewhere will not be considered.
Location: RSPCA Chesterfield Animal Centre, Chesterfield, S41 0HL (with potential for hybrid working from home up to two days per week)
Salary: £30,000 – £35,000 per annum
Hours: 37.5 hours per week Monday to Friday. Other flexible working arrangements that meet the operational needs of the Branch may be considered. Occasional overtime and/or weekend and Public Holiday working may be required, and this may be outside of normal working hours.
Job type: Full Time – Permanent
Closing date: Interviews will be carried out on a rolling basis as applications are reviewed and we reserve the right to close this vacancy at any time
********************************************************************************************************************************************
We are looking for a special person to undertake an exciting new role within our passionate team of people dedicated to transforming the lives of animals in need.
You will be responsible for the successful expansion of our existing income streams in line with our fundraising strategy and nurturing successful, long-term relationships with our supporters, donors and key stakeholders.
Key to the success of the role will be the ability to identify development opportunities for our individual giving, legacy giving, grant funding and corporate donor programs as well as opportunities for special appeals to maximise our exposure throughout our whole catchment area.
The role will work closely with other members of the established team to utilise the potential of our Community Fundraising Volunteers and Content Creator Volunteers identifying opportunities for them to maximise their contribution to the Branch’s activities and ensuring their efforts are recognised appropriately.
Your existing communication skills will be put to good use acting as an ambassador for the charity, representing us at key events as well as reporting performance to the Board of Trustees.
This role is pivotal to ensuring the successful operation of the charity into the future and provides a chance to make a real and lasting difference to the lives of animals in need. There is potential to develop the role and shape the future direction of our fundraising activities.
Based at our newly rebuilt animal centre in Chesterfield but with scope also for hybrid working, you will have the opportunity to see our animal rescue, rehabilitation and rehoming work in day-to-day action.
So, if you have the vision and experience to help us unlock new income streams to drive growth and together with the desire to make a real difference to the lives of animals and the people who care for them then we would love to hear from you.
Further details of the role and requirements are available in the Job Description and Person Specification that form part of the application pack on our website job vacancies page.
The client requests no contact from agencies or media sales.
About Shooting Star Children’s Hospices
We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.
About the role
Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures
About you
This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.
You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities. Please note you must also be willing and available to work flexibly across 7 days per week according to a rota which will be agreed in advance with your manager.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.
Closing Date: Sunday, 27 July
Advice Service Delivery Manager
The newly created Advice & Support Team plays a key role in delivering Battersea’s increased strategic focus on early intervention in the pet ownership journey. By offering well-timed expert and empathetic support and advice before owners reach crisis point, the team aims to prevent avoidable animal welfare issues and reduce the number of pets relinquished for preventable reasons.
A key service in this area is the Behaviour Advice Line (BAL), currently delivered by our Animal Behaviour Team. This new role exists to lead the development of a clear, evidence-based service model and plan to transform the line into a cost-effective multi-channel service that delivers measurably improved impact for owners and their pets.
The role is for one year with the outcome to develop a detailed service model and associated change plan and budget, that is evidence based, co-designed and in alignment with the future Advice and Support strategy and Operations structure. Iterative changes should be identified for service improvement within the year and a business case for investment produced by the end of July 2026.
This is a rare opportunity to shape a service that will positively impact the lives of cats, dogs, and their owners for years to come. You’ll bring your service design, strategy, and leadership skills to an environment focused on real social impact – working alongside a team of smart, compassionate, and experienced colleagues.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 28th July 2025
Interview date(s): To be confirmed
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.
Location: Camden Refuges
Salary: Unqualified: £28,255 - £29,913 per annum
Qualified: £29,923 - £32,623 per annum
(Please note that applicants are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours per week
Contract: Fixed Term Contract (Until 29th September 2026)
Closing Date: Friday 1st August 2025
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Family Support Worker (Maternity Cover) at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Solace provides safe refuge and move on accommodation to hundreds of women and children made homeless through domestic or sexual abuse. We run 22 refuges across London, including specialist refuge spaces for women with multiple needs. Of these, this role will involve working across two refuges in the borough of Camden, in a dynamic and fast-paced environment.
About the Role
The primary role of a Family Support Worker is to provide effective, efficient, and supportive service to children and their mothers residing in refuge with Solace Women’s Aid. The staff member will lead on the development of a child and family-centred approach to work in the refuge. In so doing, they will:
- Develop and deliver a range of trauma-informed services to children and young people (0-17 years) and their mothers within the refuge and when they are resettled into the community.
- Ensure ongoing development of age-appropriate children’s activities.
- Ensure the completion of comprehensive assessments of family needs and risk of families, ensuring an integrated approach with children and adult services (internal and external)
- Promote ‘Integrated Working’ through internal and external mechanisms in partnership with colleagues and community partnerships.
- Coordinate the delivery of activities through session staff, volunteers, and student placements.
About You
The ideal candidate will have demonstrable experience of working with vulnerable children, young people, and/or families, as well as knowledge of the effects that domestic abuse can have on young people.
You will be familiar with Assessment, Action Planning, and Evaluation for families, with experience in maintaining records. You will also have the ability to work on your own initiative, as well as in partnership with other agencies or professionals, to promote family/child wellbeing.
In return, we offer great employee benefits including a three percent employer pension contribution, generous holiday entitlement, and a focus on learning and development.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Student Activities Coordinator – 2 positions available
We’re looking for someone with a passion for supporting student-led opportunities and volunteering, with a drive to empowering others and breaking down barriers to participation.
The Students’ Guild supports a wide range of student-led activities which provide exciting and rewarding opportunities for our members. This role supports the Activities Team to proactively support and empower student-led activities, as well as championing a diverse range of student-led interests that enable development, participation and belonging.
You’ll be one of the key staff contacts supporting over 300 student-led societies. Providing support in volunteer management such as recruitment, induction, training, reward and recognition. Ensuring student group activity runs safely, as well as supporting the strategic development of the groups, ensuring as many students as possible have access to diverse, engaging and positive extra-curricular experiences.
The Role
- Role: Student Activities Coordinator x 2
- Hours: 35 hours (to be worked flexibly)
- Salary: Grade B (£24,987 to £28,329)
- Contract: Fixed Term until 31st July 2026
Who are we?
Exeter Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of our members.
The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.
What will you bring?
· You’ll have some experience volunteering or working with volunteers.
· You’ll be capable of seeking out new opportunities and inspiring new approaches.
· You’ll know how to motivate, facilitate and guide others to enable their development.
We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.
Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.
To find out more about working with us, please visit our website. NOTE: This vacancy will be live on our website soon - If this vacancy isn't listed when you view our website, please try again the next day.
For general enquiries, please contact us.
How to Apply?
Please submit your application via our recruitment portal. You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role:
1) Please outline why you want to apply for this role, including how your values align with those of the Students’ Guild.
2) Please outline your experience of supporting and empowering others to deliver volunteer led events, activities or projects.
3) Please describe your approach to collaboratively working with others whilst managing difficult situations.
Please note:
- We will contact you to let you know the outcome of your application. This can sometimes take a few days.
- You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa.
- Applications received after the above closing date will not be considered.
A message from your new Manager
Matt Price, Student Activities Manager
If you'd like an informal chat with me to find out more about the role, the team and what we’re looking for in our Student Activities Coordinator, please get in touch.
I would love to hear from you!
Dates for your Diary
· Closing Date: 10am, Monday 28th July 2025
· Shortlisting: Week commencing 28th July 2025
· Interviews: 4th and 5th August 2025
Helping students to Love Exeter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.
We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.
St Christopher’s Academy
At St Christopher`s we can provide more than just a care job. We can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.
When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.
We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions.
About the role
As an Experienced Practitioner, you will provide direct support and care for our young people who have complex emotional and mental health difficulties (such as trauma and loss) and can struggle to regulate their emotions.
Working within a therapeutic framework, you will develop a direct programme of work aimed at developing authentic relationships with our children and young people (aged 12 – 17 years old), you will also have responsibility for making sure our residents are safe, providing support, liaison with other professionals and completion of support documents to record information.
If applying for the Waking Night role, you will have the additional support of an on-call manager should there be any emergencies. Further to this, you will be involved in monthly team meetings and receive monthly supervision.
Applicants should have
- Level 3 Diploma in Residential Childcare or equivalent (i.e. Level 3 Diploma Children and Young People Workforce with the children's social care pathway) or be willing to achieve the Level 3 Diploma in Residential Childcare within 2 years as per Children’s Homes Regulations 2015 (England).
- Minimum of 1 years’ experience working and supporting children and Young People to achieve their full potential.
- Genuine commitment to working with and supporting children and Young People to achieve their full potential; with the ability to build and promote trusted relationships while maintaining professional boundaries.
- An understanding of the issues facing children and Young People and a basic understanding of safeguarding Regulations and Procedures.
- The ability to cope effectively with challenging behaviour.
- Good communication and team working skills.
- Flexibility to work shifts, including weekends and bank holidays.
- Commitment to undertake any mandatory training (outside of working hours) and continuous learning to ensure a high level of service.
- Creativity, enthusiasm and energy to inspire and encourage young people to achieve their goals.
What you should expect from us
- Salary: £28,912 per annum. Overtime / bank holidays paid time-and-a-half and 2 weekends off per month.
- A friendly working environment, a fun, open and honest culture.
- 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
- Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
- Contributory pension scheme, enhanced maternity and company sick scheme.
- UK Life Assurance (Death in service) to the value of 3 times your annual salary.
- BUPA employee assistance programme, offering counselling, financial advice and legal support.
- Cycle to work scheme.
- Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
- Discretionary funded training programs.
- Employee awards based on performance and length of service.
- Fantastic opportunities to develop your career within our range of services.
Recruitment Process
At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.
Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.
First Stage Interview – Tuesdays & Thursdays throughout July and August
Shortlisted candidates will be invited to attend an interview at our Head Office
Second Stage
Successful candidates will then attend the second stage interview at the home they have applied for.
We advise you to apply as soon as possible as applications will be reviewed on a rolling basis.
Please note:
- This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
- It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
- all shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview:
The role of is a senior position within the Young Lewisham Project. The role is responsible for the workshop staff, young people and project management of the referral groups and activities. Managing staff, maintaining participant’s records and ensuring all administration required for OCN and other qualifications are kept up to date and in order.
Accountability
The post is accountable to the Managing Director.
Purpose
The purpose of this post is to provide leadership and management of the Young Lewisham Project workshops to achieve the operational goals of the project.
To be responsible for the achievement of project goals, measurable outcomes and outputs.
To continually develop and improve the Young Lewisham Project’s offerings.
Oversee and improve attendance
Principal Duties
To oversee the delivery of Young Lewisham Project programmes and activities.
To provide supervision and support to workshop project staff and volunteers to ensure co-ordination and effective team work within Young Lewisham and individual projects/groups.
To actively promote the services of the project through appropriate channels and on appropriate platforms.
To co-ordinate and facilitate good relationships with partners and attend multi agency meetings where necessary.
To have some oversight of IT system Monday and the collection and analysis of performance data, producing management information and reports for internal and external stakeholders.
To act as one of 3 designated safeguarding leads and attend all training to ensure current compliance.
Support young people with SEN
Support tutors to work with young people with challenging behaviour
Specific Duties Management
To plan and facilitate team meetings, multi-agency meetings, consultation and co-operative working with statutory and non-statutory agencies.
To manage the risk and safety of young people, service users and be responsible for their care whilst they engage with Young Lewisham Project along with other management team.
To ensure that Health and Safety processes and policies are followed and that risk assessments are in place, up to date and complied with.
Manage workshop equipment - service, maintenance, repair and replacement
Maintain up-to-date knowledge of legislation and policy in areas of education and youth work.
Oversee risk assessments and health and safety of workshops
Specific Duties Human Resources
Responsible for the supervision and management of workshop staff and volunteers involved in specific groups / projects within Young Lewisham.
Involvement in the recruitment and induction of new staff or volunteers involved in specific groups / projects within Young Lewisham.
Specific Duties pertaining to individual Groups and Projects
Responsible for workshop and tutor spending according to specific project budget and Young Lewisham finance policy and any funding agreements in place.
To work in a multi-agency setting e.g. schools, Youth Services, specialist projects/agencies to maximise development and learning opportunities for young people.
To work in a multi-disciplinary way by: building and maintaining relationships with partners, sharing information in line with the Data Protection Act and Young Lewisham policies; attending relevant meetings as necessary
Monitoring and Reporting
Responsible for maintaining and developing systems of monitoring that can capture and analyse performance data to track progress of individual projects against outputs and outcomes
Responsible for producing timely and accurate reports for the Management Committee and external funders.
General
In carrying out the above role, the post holder will:
Be available to work unsociable hours when necessary (this may include some weekends and overnight stays).
Work with young people in accordance with the core values of mainstream education & youth work
Manage accident and incident reporting processes
Adhere to and ensure the implementation of Young Lewisham Project’s organisational policies and procedures within their role.
Adhere to Health and Safety protocol and procedures in line with the nature of the role.
Be fully committed to the active promotion of the Young Lewisham’s Equality and Diversity Policy. Be committed to the involvement and participation of young people in the services they receive from Young Lewisham.
Seek to improve his/ her own performance and be committed to continuous professional development.
To act as an ambassador for Young Lewisham Project, upholding and promoting our organisational values and ethos.
The post holder will undertake any other duties of a similar nature, which are commensurate with the grade and seniority of the post.
The client requests no contact from agencies or media sales.
The National Youth Agency is looking for a new Local Quality Manager to join our Youth Work Innovation & Development Team.
Contract: 12 months fixed term
Hours: Full-time - 37 hours per week
Salary: £44,473 per annum
Remote: This role is homebased (within the UK) with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
Responsibilities will include:
- Lead delivery of key Local Offer programmes, such as our successful Peer Review and Peer Network Programme, which are designed to support Local Authorities and organisations in meeting the needs of young people and in the case of Local Authorities meet their Statutory Duty (section 507B).
- Manage the delivery of traded services relating to Quality Standards and Organisational Development.
- Manage and regularly update both existing and new online resources related to Quality Standards, ensuring consistency and standardisation across all materials.
- Collaborate with the National Curriculum and Learning Manager to influence the youth work curriculum and share learning and insight from programmes
- Work collaboratively with the Youth Investment Fund Programme Manager to inform and develop Quality Standards.
- Work with Local Policy & Partnerships Manager and the NYA Knowledge Team to develop sector insights and to share learning and knowledge across NYA teams and the youth work sector.
- Collaborate with Local Authorities and partner organisations to promote awareness and encourage participation in NYA programmes and Quality Standards.
- Utilise NYA tools, including Customer Relationship Management (CRM) and Project Management systems, to generate timely and relevant performance and financial reports that support informed decision making and effective programme delivery. Experience of using project management platform (or similar) would be an advantage.
- Provide line-management and support to peers and officers as required.
Our ideal Local Quality Improvement Manager should have the following:
- Extensive experience working directly with young people across diverse settings, demonstrating a deep understanding of youth development and engagement.
- Demonstrated expertise managing youth work programmes and improving practice standards, including within Local Authority contexts.
- Proven experience in assessing youth work against established standards and implementing quality assurance processes for effective management, delivery, and evaluation.
- Comprehensive knowledge and experience in embedding best practices in youth voice, participation, and leadership within services and programmes.
- Strong understanding of the current challenges facing Local Authorities and youth sector organisations, and the implications for young people’s needs and service delivery.
- Ability to analyse complex organisational and Local Authority structures, reflect critically, and articulate clear recommendations for improvement and recognition of effective practice.
- Excellent organisational and leadership skills, with experience supporting and managing peers and officers in a collaborative environment.
- Strong interpersonal skills with the ability to motivate teams and work effectively with partners and stakeholders.
- Proven experience in project management, with a proactive, self-starting approach and a strong focus on solutions and outcomes.
- Resilient, flexible, and ambitious, with the ability to manage multiple priorities, work under pressure, and maintain high standards.
- Willingness and ability to work flexible hours, including evenings and weekends as required.
- High level of accuracy and attention to detail in all aspects of work.
- Confident in using modern Customer Relationship Management (CRM) systems, project management tools, and online learning platforms. Experience of using project management platform (or similar) would be an advantage.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements.
To apply, please submit the following via our online application platform by 11:59pm on Friday 18th July 2025:
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
More about us
Discover more about the National Youth Agency and our work on our website.
Youth Work changes lives.
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-222460
We’re at a crucial point in a campaign which spans political advocacy, public communications and engagement with businesses, targeted towards ensuring the introduction of what our coalition calls a UK ‘Business, Human Rights and Environment Act’. This successful applicant will play a central role in shaping and driving forward the campaign, working alongside our civil society partners to do so.
We are a broad coalition, including NGOs, trade unions and law firms, and spanning a range of political and thematic priorities, from workers’ rights and modern slavery, to climate and the environment, global justice and the rights of women and girls, children and indigenous peoples. What brings us together is a shared commitment to improving corporate accountability for human rights abuses and environmental destruction: in line with this, collaborative work for change alongside our partners is at the heart of all we do.
The successful candidate will be highly motivated and have a real commitment to campaign for change on corporate accountability for human rights abuses. You’ll be enthusiastic and full of ideas, able to juggle multiple deadlines and tasks, while being ready to show initiative and take ownership of your area of work. We are a small team, and all are accountable for some of the mundane tasks necessary in a small organisation.
Please send a CV and cover letter of no more than two sides outlining your reasons for applying for the role and why you believe you are suitable for it. Please also include within your cover letter or cv between one to three samples of writing you may have available to share. This can be published pieces or extracts from unpublished written work (e.g. dissertation).
The client requests no contact from agencies or media sales.
Role Context
As part of Gaddum’s Talking Therapies service, the PWP Supervisor will oversee the Step 2 service within HMR. This role will provide clinical case management and skills supervision to both qualified and trainee PWPs. The role combines supervisory and service leadership with a small clinical caseload and focuses on ensuring high-quality, evidence-based care and strong support for staff wellbeing and professional development.
Our PWPs will be completing training positions, including full participation in an accredited Postgraduate Certificate (PGCert) or equivalent training in Low Intensity Interventions at one of our partner universities (e.g., University of Manchester, UCLan, or LJMU).
Role Purpose
The PWP Supervisor will:
• Lead on service development, training, and quality improvement
• Provide high-quality clinical and case management supervision to PWPs
• Support PWPs with clinical risk, complex presentations, and professional development
• Regularly assess and sign off all supervisees’ clinical competency for training and ongoing registration requirements.
• Maintain a small caseload, delivering low-intensity interventions where needed
• Liaison with educational providers of the training courses to meet the joint learning agreement
Main Duties and Responsibilities:
Clinical Practice:
• Conduct assessments and deliver low-intensity CBT-based interventions when needed
• Respond to clinical risk and manage urgent presentations, acting as a Safeguarding Officer for the service
• Maintain up-to-date knowledge of evidence-based practice in line with NICE guidance
• Contribute to the overall caseload capacity of the service in times of high demand
Quality Assurance and Service Improvement:
• Oversee outcome measures, recovery rates, and KPIs for the service, ensuring they are consistently met and accurately recorded
• Participate in clinical audits, data monitoring, and service evaluation
• Support innovation and continuous improvement within the service
• Complete quarterly reporting as required by the service commissioner
Collaboration and Development:
• Work collaboratively with Step 3 clinicians, GPs, VCSE partners, and university providers
• Contribute to outreach and promotion of the service across HMR
• Facilitate team learning, reflective practice, and training delivery
• Work alongside commissioners from the Big Life Group to achieve shared goals
Academic and Supervision:
• Provide clinical and case management supervision to the team of PWPs
• Monitor PWP trainees’ progress against learning objectives
• Lead PWPs in reflective practice sessions
• Support PWPs to attend and complete all training modules, assignments, and practical components of the university training programme
• Support PWPs to apply academic learning to clinical practice
All staff are expected to work within all Gaddum policies and procedures. This role is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Salary: £40,000 - £44,000
Contract: Permanent, Full-time
Location: Hybrid –2 days per week in London office
Closing date: ASAP
Benefits: 33 days annual leave (plus bank holidays), 8% pension contribution, free health cashback plan, family leave policies
We’re working with a fantastic health charity to recruit a Challenge Events Manager (DIY) to join their ambitious team. Reporting to the Head of Mass Participation, you’ll lead a team of three to develop and deliver a dynamic portfolio of DIY and open challenge events.
In this exciting role, you’ll focus on shaping and executing a strategy for growth in an area with huge potential. You’ll bring a strategic mindset and a keen eye for opportunity, building strong relationships across teams and with external partners, while inspiring your team to deliver exceptional supporter stewardship.
To be successful as the Challenge Events Manager (DIY) you will need:
- Proven experience delivering successful DIY and open challenge events (or similar portfolio in community or mass participation)
- Strong project and people management skills
- A data-driven approach to marketing and supporter engagement
If you would like to have an informal discussion, please call Heather and quote the reference 2642HB
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserves the right to end the application period sooner.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for 2 organised and dedicated Project Workers who have a strong empathy with single homeless people, to coordinate our intensive housing management services across our South London boroughs.
You will be joining a small , friendly registered charity and registered provider with a supportive team.
Job purpose
The Project Worker will be responsible for the delivery of a responsive intensive housing management service to clients allocated by the Team Leader.
The central aim of the role is to support homeless clients temporarily living in CLHT placements to become as independent as possible and to facilitate timely move-on into independent living settings.
This will be achieved through regular client-led keywork sessions and in close collaboration with external partners.
The Project Worker will coordinate the day-to-day smooth running of each house they are responsible for.
Duties and responsibilities specific to the role
Intensive Housing Management
- Responsible for a broad range of housing management activities, including signing up new residents, issuing licensing agreements, delivering new client inductions, occupancy management and eviction / abandonment.
- Evictions are a last resort and CLHT works within the Homeless Link guidance on preventing evictions and abandonment.
- Work collaboratively with the Finance team to coordinate rent/ service charge collections
- Carry out regular occupancy checks.
- Maintain accurate and timely records related to housing management activities, within the requirements of GDPR.
- Maintain a healthy and safe environment and encourage clients to take individual responsibility for their living environment and for positive relationships with fellow residents.
- Ensure the accommodation where clients live is clean and maintained to a high standard, in line with CLHT property standards.
- Ensure the accommodation meets all legal and statutory health and fire safety requirements
- Work in close collaboration with the Maintenance team to ensure all repairs and maintenance issues are correctly reported and resolved.
- To promote and encourage client participation in the Intensive Housing Management process and to act as advocate for clients when necessary.
- This includes leading regular house meetings and encouraging clients to become ‘resident representatives’.
- To document each visit to projects, detailing tasks undertaken, any changes that have occurred and other relevant information.
- Manage antisocial behaviour and clients complaints in line with our Anti-Social Behaviour and Complaints procedures.
- Liaise with senior managers to ensure complaints are addressed in a timely manner.
Health and Safety
- Adhere to best practice in meeting the requirements of health and safety legislation in all aspects of the organisation’s work.
- Ensure you undertake required health and safety training.
- Comply with Health and Safety requirements and conduct all activities in a manner which is safe for yourself and others.
- Ensure you follow the Lone Working Policies and Procedures - making full use of the IT Lone Working tools made available by CLHT
- To report and record any accident or incident which may occur- no matter how minor - whether to clients or staff, follow RIDDOR reporting procedures, report to the police where applicable in line with policies at all times.
- To report immediately to management on any aspect of a service user’s placement that may warrant an investigation or urgent action.
Keyworking, Support planning, risk assessment
- Ensure all clients have a robust risk assessment, needs assessment and support plan which identifies and meets their needs as far as possible within the remit of the service.
- Use the SMART process to ensure all actions from keyworking are followed up.
- Develop client engagement techniques, being creative in your approach to encourage client participation in the keyworking, support planning and risk assessment process.
- Always ensure that clients are provided with the full range of information required to make informed decisions which encourages freedom and empowerment.
- Signpost and refer to external statutory and voluntary sector partners where necessary
- Develop and maintain positive working relationships with all key partners, escalating any concerns about partner agency engagement to your line manager.
- Maintain up-to-date, GDPR-compliant records on CLHT IT systems, including clients signed copies of all keyworking, support planning and risk assessment documents.
- Develop and maintain a thorough working knowledge of Adult Safeguarding
Team Working
- Foster a positive team culture, being supportive of colleagues
- Participate in minimum monthly one-to-one supervision and team meetings to assist you in carrying out your duties.
- Perform in line with policies and procedures, including drawing to the attention of senior manager’s matters concerning capability.
- Support apprentices and volunteers, ensuring that their skills are utilised to support quality service delivery.
- Work to meet team targets.
- Support new team members in progressing through an induction programme
- To advise of any ideas which may enhance or improve the level of service delivered
Other
- No job description can be entirely comprehensive. The post holder will be expected to carry out such other duties as may be required from time to time in accordance with the job description.
- Willingness to work flexibly in response to changing organisational requirements.
- Keep managers informed of all significant issues relating to and affecting service delivery.
- Ensure compliance with CLHT Equality and Diversity policy & procedure
- Ensure Client Information is stored in line with Data Protection and Confidentiality guidelines.
- Attend regular meetings as directed by management.
- Adhere to the Company's medication policy at all times, and ensure that medical emergencies are dealt with appropriately.
Person specification
Knowledge
- Working knowledge of the welfare benefits system, particularly in relation to clients accommodated in intensive housing management settings
- An understanding of the common reasons for homelessness amongst single homeless people with support needs
- Knowledge of other key partner agencies, such as Probation, Community Mental Health Teams , Local Authority homelessness services , the Refugee Council
- Knowledge of the principles of Adult Safeguarding in a housing setting
- Knowledge of and commitment to the principles of the Equalities Act
Skills
- Able to develop a quick rapport with clients, particularly those who may be mistrustful of services and reluctant to engage
- Ability to work under own initiative & maintain enthusiasm for a high level of contact with clients on a day-to-day basis.
- Assertiveness and de-escalation skills
- Able to proactively participate in a comprehensive induction to the organisation and the services provided
- Coaching skills
- Able to cope under pressure, using initiative to manage time and to meet deadlines
- Ability to work within a team, promoting open communication skills and creative thinking
- Proficient IT skills, including Excel and Word and basic keyboard skills.
- Confident dealing with people at all levels; displays appropriate verbal and non-verbal behaviour
- Excellent numeracy & literacy - able to produce clear written records
- Integrity, sensitivity and understanding.
- Approachable, adaptable and assertive.
- Able to recognise learning needs and seek out learning and development opportunities with your line manager
- Is open and honest about mistakes and willing to use mistakes as tools for development
.
Experience
- Experience of working with single homeless clients with support needs , or demonstrable equivalent experience
- Experience of working in partnership with other agencies to achieve effective outcomes.
- Experience of effectively prioritising your workload in a fast-paced environment
- Experience of de-escalating situations where clients have exhibited challenging behaviour
Other
- DBS Check.
- Strong empathy with homeless people, demonstrating a non-judgmental approach
- Commitment to the aims & objectives of the organisation.
Education and Qualifications
- Minimum 5 GCSE’S (A*-C) or equivalent – Including Maths and English.
- Evidence of a commitment to ongoing professional development
- It is desirable for the postholder to have a valid driving licence
The client requests no contact from agencies or media sales.