Supporter database manager jobs

Join Clergy Support Trust's outstanding External Relations Team as External Engagement Officer (12-month maternity cover) and play a key role in fundraising, events, and digital comms. Use your creativity and organisational skills to support historic events, engage supporters, and make a real impact for clergy families.

About the Role
The External Engagement Officer provides vital administrative and operational support across fundraising, events, and communications. This is ideal for someone in their second role, looking to develop a broad range of skills in a supportive environment. Working in a small and dynamic team, the External Engagement Officer supports and leads on projects, with a focus on communications, fundraising, events, marketing, and press. 

About the candidate:

• Highly organised and technologically adept (especially with CRM systems like Salesforce)
• Motivated, with at least 1 year of experience in communications, fundraising, or event management
• Confident, resilient, and able to coordinate complex event logistics
• Strong written and verbal communication skills
• Team-oriented, adaptable, and committed to the wellbeing of the clergy community

Key Responsibilities

1. Fundraising and Data Support

• Manage contacts and maintain up-to-date CRM records
• Add weekly bank donations to Salesforce and reconcile monthly income
• Lead on thanking supporters (managing emails/cards)
• Assist with legacy giving administration
• Support prospect research for fundraising
• Liaise with Finance Team on income and gift processing

2. Events – Logistics and Administration

• Manage guest lists, RSVPs, and name badges using CRM
• Act as point of contact for event bookings and assist with seating plans
• Provide on-site support at events (registration, hospitality, donor care)
• Post-event coordination including post-event feedback 

3. Communications and Digital Engagement

• Monitor and manage team inboxes
• Assist with social media management including DMs, replying to comments, and content creation
• Oversee logistics of print advertising (bookings, invoicing, transfer of creative files)

4. General / Team Support

• Maintain inventory of fundraising/event materials
• Proactively update Salesforce with missing information
• Provide general admin support and contribute creative ideas

This is a fantastic opportunity for an individual looking for a broad-scope role to development their skills in comms, engagement, events and fundraising in a high-performing team.

Earliest Start Date: 2nd November 2026

Contract: 12 Months with Potential for Exentension

Job Title: Known internally as "Key Work Manager (Maternity Cover)"

Location: 30 Petworth Street, Battersea, SW11 4QW. The post will also involve working in the community so some local travel will be required.

Hours: 37.5 hours per week, including some evening & occasional weekend work

About the Role

As Key Work Manager you will lead on and oversee all Key Work activity at Carney’s Community. This includes undertaking key work yourself on a one to one basis with young people involved in the criminal justice system as well as managing a small team of key workers.

You will provide advice, practical support and befriending to a caseload of participants, aged 11-30, who are at risk of/involved in offending; to encourage and enable them to participate in Carney’s Community’s personal development opportunities and to access the wider services and support they may need in order to give them the best chances of being “the best they can be”. This will involve supporting young people to engage in positive and constructive activities, attend Youth Justice Service or Probation appointments and creating opportunities for their personal, social and emotional development

You will work alongside the employment support manager to plan and deliver the employment group, supporting participants that attend this group and leading specific employment programmes. As manager of the key work project you will oversee the small team of key workers, provide support, guidance and supervision. You will be involved in monitoring and reporting for the project, collecting feedback from participants. You will manage referrals to the project from other organisations including schools, social services, probation and the youth justice service.

About You:

You must have proven experience of working directly with young people in a youth work or key work setting, providing one to one support. You will have the ability to empathise and mediate for young people, a strong understanding of the local area, barriers facing young people, the interplay between material disadvantage, vulnerability and social exclusion and be highly skilled in diplomacy, professional distance, demonstrating empathy, boundaries and sound judgement. You will have experience managing other staff or volunteers.

About Carney’s Community

We support young people living in and around Wandsworth, targeting ages 11-30 facing extreme challenges including criminal justice system involvement or care experience. Carney’s works differently by providing long-term, consistent, unconditional support with empathy; a safe space and activities including boxing, bike workshops, employment support, studio sessions, mentoring and key work. Inspired by boxing legend Mick Carney, the charity was founded in his name after his passing in 2011, building on work led by our co-founders. We aim to create a “virtuous cycle”: while support is free of charge, we ask that when young people are ready, they channel the positivity they have received into others. As a result, many go on to volunteer, mentor, join our staff team or even set up their own community initiatives. Former participants make up the majority of our workforce. They provide the most authentic role models, people who genuinely understand the challenges our young people face and who show what is possible. For our young people we strive for equality and aim to: Improve Physical and Mental Health; Improve Education, Skills and Employability; Improve Community Engagement; Reduce Offending and Reoffending.

We’re looking for an enthusiastic and motivated person who can help us grow our fundraising and generate vital income to support our work with unpaid carers across County Durham and Darlington.

This is a varied role where you’ll lead on developing fundraising opportunities, from researching trusts and foundations and preparing high-quality funding applications, to building relationships with local businesses, community groups and supporters.

About the role

You’ll work with colleagues across the organisation to identify funding opportunities and help us demonstrate the difference our services make to carers.

Your work will include:

• Researching trusts, foundations and other funding opportunities
• Preparing funding applications, proposals and expressions of interest
• Developing community fundraising and individual giving
• Building relationships with local businesses, community groups and supporters
• Developing corporate partnerships, sponsorship and Charity of the Year opportunities
• Supporting local people and groups who want to fundraise for us
• Preparing reports for funders and helping us demonstrate the impact of their support

We’re looking for someone with experience in fundraising, business development, grant applications or income generation, alongside strong written communication and relationship-building skills.

Most importantly, we’re looking for someone who is enthusiastic, proactive and shares our commitment to improving the lives of unpaid carers.

Please visit our website to download the full Job Description, Person Specification and Application Form.

About you

You will be organised, resourceful and confident at turning stories and evidence into compelling fundraising content.

Fundraising experience is welcome, but transferable skills in communications, marketing, business development or supporter care are also valued.

• Experience in fundraising, communications, marketing or business development.
• Strong, audience-focused writing skills.

• Understanding of donor stewardship and supporter journeys.

• Ability to manage priorities and meet deadlines.

• CRM or database experience is helpful.

• Collaborative approach and commitment to equity, diversity and inclusion.

OUR ORGANISATION

Cynthia Spencer Hospice Charity funds specialist end of life care for patients with life-limiting illness, supporting their loved ones and those who care for them across West Northamptonshire.

In the last year alone the Specialist Palliative Care team had 15,923 contacts with the community of West Northamptonshire. 242 patients were cared for by the inpatient unit, and the Specialist Palliative Care Consultant recorded 1406 total contacts which equates to almost 30 per week. We also funded palliative care services for thousands of patients and their families including through Wellbeing Services, Bereavement Services, and Hospice@Home.

THE ROLE

We have an exciting opportunity for an administrator to join our growing and dynamic team, working closely with the Finance, Supporter Care and Income Generation teams. Key areas of responsibility include income processing, management of our donor CRM databases and administrating communications to all our supporters.

KEY ACCOUNTABILITIES

• Maintaining the donor CRM database (Donorflex) with accurate records, including regular cleansing and updating.
• Efficient & effective processing of income from supporters (through cash, cheque, card, online giving, donation buckets/tins) and supporting banking administration
• Liaise with the  Income Generation team to ensure all donations are correctly coded.
• Provide administrative support for the management and organisation of collection tins and tubs, including tracking, distribution, and recording returns.
• Administration of thank you communications to all our supporters in a sensitive, timely manner.
• First point of contact for external enquiries, via telephone and email, and responding to supporter enquiries by phone and email promptly
• Ordering and distributing fundraising materials and resources, and assisting supporters throughout their fundraising journey
• Providing general administrative support to the wider organisation as required
• Any other tasks and responsibilities commensurate with the role and needs of the business 

QUALIFICATIONS, SKILLS & EXPERIENCE

• Proficiency in MS Office - essential
• Strong administrative skills, attention to detail and accuracy - essential
• Excellent communication and interpersonal skills including confidentiality - essential
• Ability to work independently and as part of a team – essential
• Work collaboratively with a diverse team across multiple sites - essential
• Experience of using CRM databases - desirable
• Previous experience of working within the not-for-profit sector – desirable

Grade: 6

Salary: £16,221 per annum (0.60 FTE pro rata of £27,036 per annum)

Hours: 22.5 hours per week (preferably spread across Wednesday - Friday)

Position type: Fixed term until 30th April 2027.

Responsible to: Supporter Care Team Lead/Officer

Direct reports: None

Location: ShelterBox HQ, Truro, Cornwall. (Hybrid working with a minimum of 1 day per week in the office)

ROLE PURPOSE:

As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts.

WHO ARE WE LOOKING FOR?

We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal candidate will be a great communicator and be a real people person with previous experience in customer facing roles. They will have a keen eye for detail, able to accurately follow processes and have experience handling spreadsheets and databases.

As part of a growing organisation, we are looking for someone with an interest in supporter engagement and international affairs who will continuously seek new ways to ensure supporters are at the heart of everything we do.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Delivering a consistent and high quality of supporter engagement through all enquiry channels including inbox,phone calls, social media direct messagesand post.

• Managing the ongoing relationship with supporters as they progress in their ShelterBox journey.

• Championing the supporter voice throughout the organisation via meetings, communications and daily interaction.

• Processingand acknowledging all donations that have come in through a range of sources including but not limited to post, website, telephone, standing orders, direct debits and financial reconciliations.

• Maintaining accurate gift aid records.

• Ensuring supporter records are kept up to date and data entry is accurate, recording all communications on our CRM database.

• Producing written correspondence such as bespoke letters and responding to feedback or complaints.

• Aiding the Supporter Care management team in project work that will develop the team's approach to supporter engagement.

• Supporting and supervising volunteers within the team.

• Takingan active part in ensuring your own personal development.

• Contributingnew ideas and continually seekingto improve processes to drive efficiency and improve supporter experience.

• Undertaking general admin tasks related to supporter communications such as filing, scanning, posting letters etc.

General Duties

• Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience.

• Participate in the day-to-day work of the organisation - such as reporting, attending team meetings as required, and taking a flexible approach.

• Following all policies and procedures at all times and contributing to the review of any policies and procedures as required.

• As part of an emergency organisation there will be times when you will be required to work evenings and weekends at short notice in response to a disaster.

• Occasionally represent the work of ShelterBox at events to members of the public and supporters.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible. Please ensure your application is completed in full and you read the applicant guidance on our website before applying.

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

We are seeking a passionate, strategic and relational individual to join our team as we expand our work with generous supporters. In this role, you will lead our engagement with mid-level donors – strengthening retention, increasing income and re-engaging supporters through tailored communications, bespoke resources and opportunities for uplift. You will play a vital role in optimising funding from both established and new supporters, ensuring alignment with Bible Society’s mission priorities.

Alongside this, you will build and nurture key relationships through the management of a portfolio of current and prospective major donors, delivering significant levels of income against agreed targets. You will help donors fulfil their philanthropic ministry by connecting their generosity with the mission of Bible Society.

An enhanced DBS check will be required for this role. 

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position.

For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences, and motivations in your own words. 

Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Closing date: Sunday 6 September 2026

Interview date: First round interview date: Monday 14 September 2026 (online)

Second-round interview date: Monday 21 September 2026 (Swindon)

Being in hospital can be really tough physically and emotionally. This is why our hospital charities do as much as they can to help patients and their families feel as supported as possible during their treatment. Each hospital charity provides the added extras that are "over and above" what the NHS can fund as standard. This includes life-saving equipment, state-of-the-art facilities, training and research, as well as free accommodation and patient comforts.

Across UHB Charity we are currently raising funds for a Total Body PET CT Scanner as well as our Children's and Newborn Appeals and Home from Home accommodation for civilians and military personnel, to name just a few.

As a Grants Manager you will help the Charity provide much needed equipment and facilities that will make a real difference to our patients and their families.

JOB TITLE: Grants Manager

SALARY: £40,000 per annum

HOURS: Full time - 37.5 hours

RESPONSIBLE TO: Charity Chief Executive

ACCOUNTABLE TO: Charity Chief Executive

LOCATION: Queen Elizabeth Hospital Birmingham

ROLE DESCRIPTION

The Grants Manager role is primarily based at Queen Elizabeth Hospital Birmingham for University Hospitals Birmingham Charity, with the expectation to travel to the other sites, Good Hope Hospital, Heartlands Hospital, and Solihull Hospital.

This post will oversee the Grants Team at the Charity, with the responsibility of overseeing the distribution of grant funding to projects that align with the charity's mission.

Working as part of a team, the role involves managing the full grant-making process, from designing funding programmes and assessing applications to monitoring funded projects and evaluating their impact. The manager works closely with applicants, trustees, and external stakeholders to ensure funding decisions are fair, transparent, and achieve meaningful outcomes.

They also develop grant policies, manage budgets, ensure compliance with governance and regulatory requirements, and use data and evaluation findings to improve funding strategies.

Strong relationship management, strategic planning, financial oversight, and decision-making skills are essential, along with a commitment to delivering positive social impact.

This role may involve occasional evening and weekend work at charity events and events organised by our supporters.

This role sits within our Grants Team and will oversee two Senior Grants Officers.

PRINCIPAL DUTIES

• Ensure grant programmes align with the charity's objectives and priorities.
• Review and update grant policies, procedures, and eligibility criteria.
• Manage grant application processes.
• Oversee grant management systems and databases.
• Conduct due diligence on applicants, including financial and governance checks.
• Prepare reports and recommendations for trustees or grant committees.
• Support decision-making meetings and record outcomes.
• Build positive relationships with grant applicants, funded organisations, and stakeholders.
• Provide advice and guidance to applicants throughout the process.
• Act as the main point of contact for grant recipients.
• Monitor funded projects to ensure grant conditions are met.
• Review progress reports and financial returns from grant recipients.
• Evaluate the impact of funded projects against agreed outcomes.
• Identify lessons learned to improve future grant programmes.
• Manage grant budgets and payment schedules.
• Ensure grants are awarded within approved budgets.
• Monitor expenditure and forecast future commitments.
• Work closely with finance teams to maintain accurate records.

COMMUNICATION

• Relaying accurate and timely information to the fundraising team, the Charity Chief Executive and Charity Trustees on a regular basis. Communicating with clinical and non-clinical staff within the hospital. Communicating with donors and stakeholders.
• Dealing with enquiries from the general public in a professional manner, disseminating information and ensuring that the appropriate action is taken, whilst maintaining the Charity’s policies and procedures.

PROFESSIONAL RESPONSIBILITIES

• Ability to present oneself in a professional manner as a representative of the hospital and the charity.
• To maintain confidentiality in all aspects of duty, including grant and donor data.
• To assist in maintaining accurate records and to complete and return as requested statistical data.
• To maintain an accurate effective database, recording essential information and providing statistical data in accordance with guidelines and policy using Raiser's Edge, Microsoft Office, Word and Access.

MISCELLANEOUS

• To represent the Charity in a variety of different contexts and to a variety of different audiences.
• To ensure that a positive image of the hospital and the Charity is projected at all times
• To hold a flexible approach to working hours (the role will require the post holder to work evenings and weekends as necessary)
• To hold a flexible approach to work when asked to take on other fundraising or admin duties when the team needs to cover holidays, or at times of workload pressure
• To adopt a supportive and collegiate approach when working with the fundraising team and other colleagues within the hospital

The Grants Manager will also carry out other projects and duties as directed by the Head of Fundraising, Director of Fundraising and Charity Chief Executive.

NOTES:

This is not intended to be an exhaustive list of responsibilities but more an outline framework against which the post holder will be given flexibility to define the detail. Any changes will be the subject of consultation with the post holder.

All employees must adhere to and perpetuate Charity Policies and Procedures relating to:

• Health and Safety
• No Smoking at Work
• Equal Opportunities in Employment, including responsibilities under the Disability Discrimination Act.

Your attention is drawn to the confidential nature of information collected within the NHS. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence or action for civil damages under the Data Protection Act 1984.

Please note that employees are employed directly by the Charity and not the NHS.

Employees of the Charity are eligible to join a defined contribution pension scheme, to which the Charity will contribute 8% of an employee’s annual salary in addition to employee contributions.

Employees of the Charity are eligible for enhanced maternity and sickness pay.

Employees of the Charity receive 27 days holiday per year, plus Bank Holidays.

SKILLS/KNOWLEDGE/ABILITY:

Essential

• Financial Literacy
• Excellent written skills with first class spelling
• Use of Microsoft Office including Word, Excel, Access, Outlook, PowerPoint along with other software packages
• Ability to produce accurately typed and photocopied documents efficiently and to high standard
• Ability to ensure accurate data inputting
• Ability to work independently and under pressure, prioritising work to meet deadlines
• Ability to deal with heavy, unpredictable workloads
• Ability to set up and maintain organisational systems
• Ability to work flexibly to meet the needs of the charity
• Problem solving
• Record keeping
• Non-judgemental attitude
• Accepts responsibility for own decisions
• Ability to represent the Charity at events and functions
• Good interpersonal skills and ability to influence people at all levels
• Understanding and respect for the importance of patient confidentiality
• GCSE English Language or equivalent
• GCSE Mathematics or equivalent

Desirable

• Educated to degree level or equivalent
• Qualification in grant management, fundraising, communications, PR or marketing
• Understanding of the NHS and wider health and patient issues

EXPERIENCE

Essential

• Experience of working in a grant making environment
• Experience of presenting to audiences/groups
• Experience of administration in an office-based environment
• Experience of working on own initiative
• Previous experience of working with & reporting to Leadership teams / trustees

Desirable

• Experience of grant making strategy
• Team management experience
• Raiser's Edge donor database experience
• Experience of impact evaluation

ADDITIONAL INFORMATION

Essential

• A team player with a flexible approach
• Available to work out of hours if required.

Desirable

• Car driver with a clean licence

As a Relationship Fundraiser, you'll support and inspire individuals raising funds for the Motor Neurone Disease (MND) Association. Through excellent supporter care, you'll help maximise fundraising income while ensuring every supporter feels valued and recognised.

We're looking for someone who enjoys building relationships and meaningful connections that encourage ongoing engagement and long-term support. Whether your background is in fundraising, sales or account management, you'll be confident achieving targets and skilled at managing competing priorities.

As a Relationship Fundraiser, you'll work from home and travel across North and East Yorkshire including York, Bridlington, the Yorkshire Dales and Harrogate, building strong local connections and support fundraising activities.

Main Responsibilities

• Manage and grow relationships with fundraisers
• Provide outstanding supporter care, advice and guidance
• Support and encourage fundraisers to achieve and exceed their fundraising goals
• Identify opportunities to increase income and supporter engagement
• Maintain accurate records within the CRM system 
• Ensure all funds raised are processed correctly and within agreed timescales
• Promote fundraising opportunities, local groups and relevant activities where appropriate
• Ensure all fundraising activity complies with legal requirements, best practice and internal policies

About You

• Experience in fundraising, sales or account management
• Experience coaching, supporting or motivating individuals to achieve goals
• Success achieving income or performance targets
• Excellent communication skills, both written and verbal
• Strong relationship-building skills
• An inclusive approach, with respect for diverse backgrounds and perspectives
• Resilience, flexibility and the ability to adapt to changing circumstances
• Full UK driving licence and willingness to travel across the designated region

Essential requirement: This role requires regular travel to locations that are not reasonably accessible to public transport and/or travel between locations within working hours.  Applicants must therefore hold a current valid driving licence and have access to a suitable vehicle for business use.  This is an essential requirement of the role due to the nature and location of the work.  The MND Association will consider reasonable adjustments for disabled applicants in accordance with the Equality Act 2010.

Further information about working for the MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Job Title: Church Engagement and Events Officer 

Responsible to: Senior Fundraising Manager 

Salary: £29,706 – £31,908 

Location: USPG, 5 Trinity Street, London, SE1 1DB 
 

Hours of work: Full time – 35 hours per week (Minimum two days per week in the London office). Occasional weekend and evening work with time off in lieu. The post involves up to 20% travel within Britain and Ireland.Permanent contract. 

The package also includes 

• 8% employer contribution to a pension 

• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week 

• Season Ticket Loan 

USPG is the Anglican mission agency that partners with churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.

The Job 

Reporting to the Senior Fundraising Manager, this role sits within the Communications, Engagement and Fundraising team. The Church Engagement and Events Officer will play a key role in building relationships with churches, supporters and volunteers across Britain, Ireland and Europe, helping them engage more deeply with USPG's vision and mission. 

You will lead the planning and delivery of USPG's events programme, including the USPG Conference, Founder's Day, In Conversation Dinners and the annual Carol Service, as well as supporting the organisation's presence at festivals, synods and other national events. Working closely with colleagues across the organisation, you will help create inspiring and engaging experiences that raise awareness of USPG's global mission. 

As the first point of contact for many church supporters, you will provide excellent stewardship, support and resources that inspire churches and communities to engage through prayer, giving and action. You will also contribute to the development of USPG's church engagement activity, helping to strengthen supporter relationships and increase engagement across the church year. 

About You  

You are a confident and proactive relationship builder with experience in planning events and working with churches, supporters, volunteers or Christian organisations. You are passionate about helping people engage with mission, justice and the global Church. 

An organised and effective communicator, you can manage multiple projects and events, build strong stakeholder relationships and work independently while contributing to a collaborative team. You are comfortable engaging with clergy, church leaders, volunteers and supporters, and are motivated by USPG's mission and Christian ethos. 

This is an exciting opportunity for someone looking to develop a career in church engagement, events and supporter relations within a respected international mission agency. If you have the skills, enthusiasm and commitment to help churches connect with God's mission around the world, we'd love to hear from you. 

How to apply 

Please download and complete the attached application form and email it to HR as indicated on the document.

If you would like to discuss the role, please feel free to contact Natasha Bourne, HR Manager. 

Closing Date: 31st August 2026 

Provisional Interview Date: 8th September 2026 

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation.

This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The main purpose of this role is to deliver excellent customer service to our supporters through written and verbal communication, and ensure efficient administration of donations and maintaining accurate data on our CRM system.

The role of Supporter Relations Assistant would suit someone energetic, organised and confident at communicating. As the first point of contact for our supporters, you will be able to build a rapport with supporters over the telephone, have good written communication skills and be a quick learner. You will also have experience of using a CRM or database, which will be vital when processing donations and recording communications with supporters. The role is varied and fast paced and requires efficiency and accuracy, as well as teamwork.

There are some tasks within this role which must be completed in the office, and therefore you will be required to work within a hybrid team where your week will be split working from home and the office.

Communications & Engagement Officer

Huddersfield Mission Huddersfield, West Yorkshire 25 hours per week (Monday to Friday, 9:00am to 2:00pm) Salary: £28,968 pro rata

Help tell stories that change lives.

For over 100 years, Huddersfield Mission has been supporting people facing homelessness, poverty, poor mental health, addiction and other complex challenges. We provide practical advice, support and a welcoming community space for those who need us most.

We're now looking for a Communications & Engagement Officer to lead how we connect with supporters, donors, room hirers, café customers and the wider community.

This is a varied and rewarding role that combines communications, marketing, fundraising support, community engagement and administration. You'll have the opportunity to shape how we tell our story, showcase our impact and help generate the support that enables our work to continue.

If you're a skilled communicator who enjoys building relationships, creating engaging content and making a genuine difference, we'd love to hear from you.

What you'll do

· Lead our social media, website and digital communications activity

· Create compelling content that showcases the impact of our work

· Develop supporter and donor communications, including newsletters and campaigns

· Support fundraising activities and community events

· Help grow awareness of our advice services, café and room hire facilities

· Manage room hire enquiries, bookings and customer communications

· Produce reports and insights using our CRM and database systems

· Provide administrative support, including meeting minutes and office duties

· Work collaboratively with colleagues across the organisation

About You

We're looking for someone who can combine creativity with organisation and enjoys working with a wide range of people.

You'll bring:

· Experience delivering successful communications and engagement activities

· Excellent written and verbal communication skills

· Experience creating content for websites, social media and email marketing

· Strong stakeholder engagement and relationship-building skills

· Experience using CRM systems and digital platforms

· Good organisational and project management skills

· The ability to work independently and manage competing priorities

· A commitment to treating people with dignity, empathy and respect

Experience within the charity, community or voluntary sector would be beneficial but is not essential.

Why Join Huddersfield Mission?

· Be part of a respected local charity making a real difference in people's lives

· Fixed daytime working hours with no evening or weekend requirement

· Opportunity to shape and develop a newly reconfigured role

· Employee Support Scheme

· Stakeholder pension and life insurance

· Ongoing training and professional development

· Potential for additional hours in the future

Working Environment

Huddersfield Mission supports people experiencing a range of complex challenges, including homelessness, poor mental health, addiction and financial hardship. As a frontline community organisation, there may occasionally be times when people accessing our services are distressed, frustrated or upset.

We provide training, support, clear procedures and a collaborative team environment to help colleagues manage challenging situations safely, confidently and professionally. Experience in customer-facing, community-facing or support-focused environments would be advantageous.

Closing Statement

If you're passionate about using communications to create positive change and want your work to have a direct impact on people's lives, we'd love to hear from you.

Join us in helping to serve people and change lives.

This is a growth-focused role for someone who enjoys creating systems, solving problems and using data to drive results. You'll own the fundraising CRM (Access ThankQ), leading the development of supporter journeys, marketing automation, data insight and digital processes that help us attract, retain and engage supporters more effectively.

Working across Fundraising and MarComms, you'll help create a culture where data, technology and supporter insight underpin everything we do.

Key Responsibilities

Build and Scale Our CRM & Supporter Experience

• Own and develop the fundraising CRM strategy and roadmap.
• Design and implement automated supporter journeys and segmented communications.
• Use data and insight to improve supporter acquisition, engagement and retention.
• Identify opportunities to streamline processes and improve the supporter experience.

Drive Digital Growth

• Deliver targeted CRM and email marketing activity.
• Develop reports and dashboards that provide actionable insight.
• Ensure fundraising data is accurate, accessible and used effectively across the team.
• Optimise digital giving platforms and supporter touchpoints.

Enable the Department

• Train and support colleagues to make better use of CRM, automation and data.
• Champion self-service, digital adoption and continuous improvement.
• Lead relationships with key suppliers including Access, Dotdigital and Woods Valldata.

Governance and Operations

• Act as the fundraising team's lead for GDPR and data protection.
• Ensure compliant management of supporter data and fundraising operations.
• Oversee efficient processes for donations, Gift Aid and supporter fulfilment.

Person Specification

Essential

• Strong experience of CRM strategy, marketing automation and supporter/customer journeys.
• Excellent understanding of data, segmentation and performance reporting.
• Experience managing CRM systems and digital platforms.
• Strong stakeholder management and influencing skills.
• Commercially minded, proactive and comfortable working in a fast-paced environment.
• Understanding of GDPR and data governance.

Desirable

• Experience of Access ThankQ.
• Experience in fundraising, membership or supporter-led organisations.
• Experience optimising online donation and payment platforms.

• More efficient fundraising operations and supporter processes.

This role is ideal for someone who wants to take ownership, build capability, and use technology, data and creativity to help grow one of the UK's most iconic charities.

This is a fixed term contract for 18 months

Candidates may use AI-assisted tools when preparing their application. However, applications should accurately represent the candidate's own experience, qualifications, and abilities. We encourage applicants to ensure their responses are authentic and written in their own words.

SUPPORTER DATA & ENGAGEMENT MANAGER

Are you a data-savvy relationship builder with a heart for Christian mission? Do you love the combination of clean CRM data and genuine human connection - and believe the two make each other better?

International Mission to Jewish People (IMJP) is a nearly 200-year-old mission agency with a clear and enduring calling: to share the Good News of Jesus the Messiah with Jewish people all over the world. As we enter an exciting new season of growth, we are looking for a Supporter Data & Engagement Manager to sit at the heart of our fundraising function.

• Full-time (35 hours per week) – open to exploring part-time
• Location: Hybrid / Eynsham office with flexibility to work from home

The Role

This is a dual-focus position, roughly equal parts data and relationship. You will be the organisation's primary expert on Charity CRM - maintaining data quality, building reports and dashboards, and ensuring the whole team has the insight it needs to make good decisions. 

At the same time, you will play a hands-on role in supporter stewardship: developing personalised donor journeys, managing engagement events, and making sure every supporter feels valued and connected to the work their giving makes possible.

You will bring:

• Substantial experience working with a CRM system (Charity CRM preferred), including data management, querying, and segmentation
• Proven ability to build reports and dashboards and translate data insight clearly for non-technical audiences
• Demonstrable experience in supporter engagement, stewardship, or donor relationship management
• Strong understanding of data quality principles, UK GDPR, and data protection best practice
• Experience planning and delivering supporter or stakeholder events
• Excellent interpersonal and communication skills – warm, proactive, and genuinely relational

Experience of CRM migration projects, Power BI, Gift Aid administration, or working within a charity or membership organisation would be a real advantage.

If you would like an informal conversation, please contact Adam Stacey at Charisma Charity Recruitment. Applications should be submitted via the Charisma website and include a CV and supporting statement. Please see the candidate pack for full details.

All applicants must be wholeheartedly committed to the aims, ethos, and values of IMJP. This post is subject to an Occupational Requirement that the post holder is a practising Christian, under Part 1 of Schedule 9 to the Equality Act 2010.

Closing date: 13 September

Please note that applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment