Supporter database manager jobs

This is an exciting opportunity to join the myaware team to lead and develop our support service provision to ensure the highest level of support for our members living with rare neuromuscular condition, myasthenia.

The role

As National Support Manager you will lead a team of five members, including Benefits and Welfare Officer, Counsellor and National Support Co-ordinators. This role is pivotal in the successful creation of a robust 3-year support strategy to deliver existing core support services and develop new ways to reach and support our members.

This role works closely with the CEO and Management team to achieve myaware’s objectives of providing support to our members, funding effective research and raising vital awareness of myasthenia.

Who are we looking for?

The successful candidate will have a minimum of 2 years experience of working within the charity/healthcare sectors and proven management experience.

A keen interest in or a knowledge/experience of charitable support provision is essential. We are a looking for an innovative self-starter to join our small national team of 20 staff. You must be an excellent communicator, with experience of using databases, ability to meet deadlines and work on your own initiative. if this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits advisor and telephone or Skype counsellor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 12,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff counselling
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development

Candidates should submit their CV and covering letter by 5pm on Monday 11th July 2022.

We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. 

The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.

Main duties and responsibilities of the role:

Supporter engagement

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.
• Managing email enquiries, either by responding or forwarding as necessary.
• Responding to written enquiries received in the post.
• Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.
• Recording feedback received by the charity and assisting in the resolution of complaints
• Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.

 Donation processing, database and general administration

• Processing donations from telephone calls and mailings, acknowledging supporters appropriately.
• In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.
• Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.
• Processing and thanking donations relating to regional fundraising and sporting events.
• Ensuring the integrity of the database (currently Raiser’s Edge), by amending supporter details as necessary.
• Opening and batching incoming post
• Updating team procedures as required
• Archiving, scanning and filing documents

What we are looking for:

• Experience of working in a customer facing role.
• Experience of handling queries and complaints.
• Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
• Excellent written and spoken communication skills.
• Engaging and professional telephone manner.
• Ability to work with a high level of accuracy and attention to detail.
• Good organisational skills and the ability to prioritise workload.
• Professional and hard-working team player.
• Outgoing, enthusiastic and able to remain calm under pressure.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 17th July 2022, with interviews likely to be held week commencing the 25th July 2022. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us via the channels on our website.

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

When applying for this role, it will be known as Supporter Care Executive.

About Alzheimer’s Research UK:

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Location: London Hybrid (EC1V 2PT). We would also be happy to consider home-based candidates anywhere across England, Scotland and Wales. Reasonable travel expenses would be reimbursed where home-based.

Salary: £32,374 - £34,013 (London hybrid) £29,788 - £31,296 (Remote) depending on experience

Contract: Permanent, Full time (35 hours a week – Monday to Friday). Part time applications (4 days a week or as a job share) would also be considered.

Start Date: As soon as possible

I CAN is the UK’s leading children's communication charity. We exist to help the million-plus children in the UK who are struggling with speaking and understanding language right now. Each year we design programmes that support more than 15,000 children and we train over 6,000 people who work with children to develop their speaking and understanding.  Our two outstanding schools help children with the biggest communication barriers to overcome them.  We support families to develop their child’s speaking and understanding, and we push for the government to change policies to improve the life chances for children who struggle with their speaking and understanding

We are seeking an enthusiastic and committed Project Support Manager to join our small team in central London. You will have the opportunity to work on a variety of projects across the organisation and have a leading role in the development of I CAN's future online approach to supporting practitioners to be able to help children with difficulties with speaking and understanding language. You will have a key role to play in supporting the Communication Consortium of 36 speech, language and communication focused organisations and engaging with our academic partners who support our What Works Database. You will have opportunities to bring creative approaches to the way we plan and develop our projects.

We are keen to hear from you if you have:

• Excellent communication skills
• Experience of establishing systems and procedures to support project implementation
• Experience of using a range of project management methodologies
• A highly collaborative working style, and
• Some line management experience / ability to support the professional growth and development of others

Does this sound like you? We would love to hear from you if that is the case.

In return we offer you:

• An inclusive and supportive environment
• Hybrid working as well as the tools to work from the office and from home
• Access to our employee benefits programmes (Perkbox and Pension Scheme)
• A range of employee wellbeing interventions
• An investment in your personal development

To apply, please submit your up-to-date CV and a covering letter of no more than two pages, addressing how you meet the criteria outlined above by 9am, on 18 July 2022. Interviews will take place on 26th July 2022. Download the job description and the recruitment pack for more information.

I CAN works within the government’s Covid-19 guidelines.

We serve children and young people from all backgrounds and strive to represent the same diversity in our workforce. We strongly believe there is unity in diversity and are committed to create an inclusive working environment for all. We are under-represented by people who are from ethnic minority backgrounds and those who identify as being from the LGBTQ+ community. We particularly welcome applications from all suitably qualified people from these backgrounds. If you are excited about making an impact in children’s lives, we would love to hear from you.

Please note that we will not close applications before this time and date as we recognise that candidates put a lot of time and effort into making an application and we want to give each of you the time and space to put in an application you feel proud of.

Please note that we will not shortlist candidates who do not submit a CV and a supporting statement.

Due to the volume of applications we receive, unfortunately, we are not always able to respond to every applicant. If you have not received a response within one week after the closing date, you have not been successful on this occasion.

We are committed to safer recruitment practices and to safeguarding and promoting the welfare of all children. We expect all staff and volunteers to share this commitment. This post is subject to an enhanced Criminal Records check.

VSA is currently seeking to appoint a Community Engagement and Supporter Experience Manager to join our Philanthropy & Income Generation Department on our ambitious journey as we scale up for success.

This is a busy and varied role and you will be the main point of contact for supporters raising money in aid of VSA or those who are taking part in VSA led or mass participation events. You will be responsible for growing our unrestricted income across multiple income streams

Reporting directly to the Director of External Relations, the Community Engagement and Supporter Experience Manager will be responsible for supporter led acquisition, maximising donations from individual supporters and the administration and delivery of our supporter experience and events.

To be successful you will need to have expertise in Developing and Managing high quality relationships with fundraisers to cultivate, engage and nurture prospects and existing supporters.  In addition, you will need to evidence your ability to create new and appealing fundraising activities, to appeal to and recruit new audiences and supporters. 

We are a small, but agile, team that prides itself on creating an exceptional supporter experience.  The successful candidate will need to be able to work independently to manage and prioritise your own workload in order to meet competing deadlines and deliver against annual financial targets.

About VSA

At VSA we help change the lives of over 20,000 vulnerable children and adults each year. We support a person's physical, mental, emotional, and social wellbeing through a range of residential and outreach support services. Across all our services, we support people living with learning disabilities, a mental health diagnosis, loneliness and isolation, additional support needs, poverty, addiction, and long-life conditions such as Parkinson's and Dementia.

Hours: 35 hours per week (Mon-Friday)

Salary: up to circa £28K depending on experience + Car Allowance.

Location: Castle Street HQ

Please note:  you will be required to support the Fundraising Team and the charity at events as and when required. As many activities are held in the evening and at weekends the post will involve some unsocial hours, for which Time Off in Lieu (TOIL) will be given.

Purpose of Job: 

We have a fantastic and rare opportunity for an experienced fundraising professional to join our Philanthropy & Income Generation team on our ambitious growth journey as we scale up for success.

You will be a first point of contact for low-mid level donors and the main point of contact for supporters leading on all VSA’s community and events income streams, supporting individuals and groups to raise funds through activities and mass -participation events, and organising and co-ordinating VSA led events.

Main Duties/Responsibilities:

The below provides are overview of key areas of responsibilities and duties (but is not limited to):

Strategy and Planning

• In conjunction with the wider team, ensure the supporter experience and journey is of high quality and inspires people to continue to support VSA
• Provide timely progress reports for the Executive Management Team

Income Generation

• Create new, appealing Community Fundraising activities and opportunities to recruit new audiences and supporters including clubs/associations and individuals
• Contact all individual supporters that are raising funds in aid of VSA and take them through our supporter experience journey to help maximise funds raised for the organisation (Face to Face meetings, telephone calls etc.)
• Develop and deliver a range of mass participation & VSA lead events to generate income and affinity towards VSA from the general public

Research

• To work with wider VSA colleagues to identify new opportunities
• Have excellent knowledge of our services, understand how they are funded to tell our story in a compelling way to gain support

Relationship Management

• Develop and manage high quality relationships with fundraisers to cultivate, engage and nurture prospects and existing supporters, collaborating with fundraising colleagues, senior management and to maximise networking opportunities
• Monitoring shared inboxes and ensure all enquiries are responded to in a timely manner
• Processing online supporter experience registrations that come through online fundraising platforms (such as JustGiving etc) and web forms.

• Process all challenge event and small business registrations, ensuring the lead contact is informed.  
• Ensure fundraising stock suppliers are maintained and managed,
• Provide fulfilment of fundraising materials required.
• Ensure all supporters have been thanked in a timely manner (electronic or postal)
• With the wider team process online or offline donations.
• Communicate with supporters when necessary to chase up outstanding sponsorship money
• Update and complete event portals within deadlines required
• Be prepared to work some weekends and evenings where events require

Public Relations

• Promote the work of VSA, locally, regionally and nationally, targeted in line with our Philanthropy &  Income Generation strategy, representing the organisation at relevant forums, events and seminars
• Represent the Charity to Statutory, voluntary and commercial organisations, professional bodies and institutions.

Compliance

• Adhere to the highest standards of fundraising best practice ensuring compliance with OSCR and the fundraising code of practice.
• Ensure that all activities comply with GDPR requirements.
• Ensure that the client relationship management database is kept up to date.

General

• Carry out other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Supporting the team and the charity at events as and when required. As many activities are held in the evening and at weekends the post will involve some unsocial hours, for which Time Off in Lieu (TOIL) will be given

Qualifications/Training/Education: 

Essential:

• Able to demonstrate suitable experience and examples of achievements relevant to role.

Desirable:

• Educated to Higher / A Level and must include English
• Diploma in Fundraising

Experience:

Essential:

• Minimum two years experience working in a fundraising environment or similar role
• Proven experience working in a result orientated environment
• Proven ability to cultivate and maintain professional relationships
• Understand how to maximise income raise at events including gift aid
• Strong administration skills and knowledge of online platforms such as JustGiving

Desirable:

• Experience of working in the charitable/not for profit sector

Key Skills/Aptitudes: 

Essential:

• Ability to establish and maintain positive relationships with a wide range of people
• Ability to produce reports and proposals to a high standard
• Strong interpersonal and communication skills
• Good organisational skills with an ability to prioritise workloads
• The ability to analyse and interpret data

Desirable:

• Working within a complex organisation
• Project planning
• Driving licence

Personal Qualities:

Essential:

• Sensitivity and diplomacy in dealing with others
• Able to work with minimum supervision
• Creative and a problem solver
• Flexible and cooperative
• Driven by working to targets
• Good team player
• Evidence of working proactively and with initiative
• Willingness to learn new skills

Desirable:

• Involved in charitable work/volunteering
• Interest in Health & Social Care

Other Job Requirements: 

Good attendance record supported by references- one of which must be your current employer.

Subject to Basic Disclosure check

FareShare

Job Description –Supporter Acquisition Manager (Individual Giving)

Reporting to: Senior Manager (Individual Giving)

Location: Hybrid / Office Based

Contract: Permanent

Hours: 35 Hours

Salary: £38,000

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 10,000 frontline charities and community groups. During 2021, we redistributed 127 million meals, the equivalent of 4 meals every second through our FareShare Regional Centres and our retail surplus model FareShare Go, reaching over 1 million people.

FareShare exists because of two hugely important and highly topical issues.

As a consequence of supply and demand, huge volumes of food are grown or made in the UK and a small percentage ends up as unwanted surplus with little commercial value.

At the same time, there are many thousands of frontline community groups and charities that are providing a vital safety net for the most vulnerable in our society. We seek to squeeze as much social good out of that uneconomic surplus by getting it to almost 10,000 such groups across the UK whilst they provide essential wraparound support services for their beneficiaries.

The Cost of Living Crisis and before it, the COVID-19 have shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide.

It is estimated that over 4.7m UK households are now experiencing food insecurity and whilst the equivalent of 1.3bn meals of good surplus food occurs each year, FareShare believes that it is wrong for these two situations to co-exist.

To combat this, FareShare is moving into an ambitious 4 year programme to achieve

unparalleled growth in both our food volumes as well as our

fundraised income. We are driven by the opportunity to secure even more of the food available at farm gate, manufacturing and retail levels and to do this, we

need to maximise our new groundswell of public support to generate the funds needed to operate at this greater scale. There has never been a more

exciting time to join a relevant organisation which delivers both social and environmental impact, at such a crucial time.

By joining us you would be leading some of our most important work in helping us generate more support from Donors, Corporate Food and Fundraising Partners, Foundations and Volunteers as we strive in our ambition to meet the demand for food

to support the UK’s most vulnerable.

FareShare’s Strategy & Vision
 

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and

achieve the most for our clients/customers.

The role

This is a new role created specifically to help deliver and manage our ambitious supporter recruitment programme. Working closely with the Supporter Retention Manager, the Senior Mass Participation Manager and the wider Fundraising team, the post-holder will lead on specific acquisition campaigns and manage these from inception to completion including data selection, creative, print and post-campaign analysis.

This role offers a fantastic opportunity for the post-holder to help drive innovation in supporter acquisition and make a decisive contribution to a high-performing team.

Main areas of responsibility

1. Lead on Supporter Acquisition activities

2. Lead on new product development encompassing lotteries and gaming

3. Develop and implement continuous test and learn strategies

4. Maximise opportunities for cross-team fundraising campaigns.

Lead on Supporter Acquisition activities

• Take responsibility for the development and implementation of the Individual Giving team’s supporter acquisition programme
• Develop and implement a calendar of supporter acquisition activities across digital and traditional channels in line with agreed workplans and budget targets
• Adhere to regulatory stipulations at all times.

Lead on new product development encompassing lotteries and gaming

• Develop a portfolio of new fundraising offers and means of support
• Liaise with the Gambling Commission as required in the development of FareShare’s lottery products ensuring our fundraising adheres to regulations
• Engage and steward online gamers to generate new income from fundraising via gaming.

Develop and implement continuous test and learn strategies

• Build and implement a framework for testing and rolling out supporter acquisition strategies
• Keep up to date on the latest trends and techniques in fundraising and apply learnings as appropriate on new and existing supporter acquisition initiatives
• Work with the Supporter Retention Manager to maximise the impact of supporter welcome journeys
• Monitor Supporter attrition levels and implement measures to mitigate disengagement.

Maximise opportunities for cross-team campaigns

• Collaborate with the wider fundraising team including Corporate Partnerships on new and existing income generation opportunities ranging from the Big Give Christmas Challenge to employee giving
• Work with the Senior Mass Participation Manager on joint fundraising campaigns.
• Demonstrable track record in planning, implementing and managing multi-channel direct marketing campaigns
• Experience of developing and managing lottery fundraising products
• Demonstrable track record in generating new income
• Demonstrable experience of strategic planning
• Experience of working as part of a high-performing team, achieving and exceeding income targets
• Experience of briefing agencies and working with marketing teams
• Experience of using a CRM system (preferably a fundraising database)
• Strong project management, prioritisation and planning skills
• Ability to work under pressure and meet deadlines
• Up to date knowledge of the Fundraising Regulator’s Code of Fundraising Practice, data protection and other relevant legislation, guidance and practice.

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Person Specification

• Previous experience in multi-channel supporter acquisition programmes
• Knowledge of the latest trends and techniques in supporter acquisition across multiple channels
• Able to demonstrate being a Team player
• Ability to work analytically
• Excellent written and verbal communication skills

Essential Criteria

Desirable Criteria

• Knowledge of Gifts in Wills marketing (cold and/or warm)
• An interest in the impact of food waste on the environment
• An interest in food poverty and its causes

Competencies and behaviours

• Enthusiastic approach
• Desire for change and ability to adapt
• Flexibility and ability to work well as part of a team and alone
• A commitment to Equality and Diversity
• Curiosity and empathy with FareShare’s mission and strategy

Benefits​

• Salary - £38,000 per annum
• Hybrid / Flexible working, with regular UK travel
• 25 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan
• Flexible working

Fundraising Manager (Supporter Engagement)

Do you want to have the satisfaction of knowing you are contributing to Swindon’s only adult hospice? Use your passion and skills to make a real difference and join a much-loved charity with its huge supporter base and in return you will get that feel-good factor.

We are entering an exciting new era where we must build on our historic success and thrive as we emerge from the COVID-19 pandemic and are seeking a Fundraising Manager to grow and develop our income.

Hours: 37.5 per Week – Monday to Friday (Ability to work evenings and weekends is essential).

What is the role?

As a senior member of the fundraising team, you will primarily be responsible for developing beneficial and lasting networks in the community and across the hospice, continually raising the profile of the charity and championing all aspects of our work to generate income that allows us to deliver our vital services. You will lead on longer-term planning relating to fundraising and engagement, as well as delivering supporter relationships, event planning and implementation, managing income streams, pipelines and exceeding income budgets.

A key element of the role will be to take responsibility for external community support and the internal upskilling of colleagues across the organisation on our fundraising approach, messaging and income generation needs.

In addition, you will lead and develop the fundraising community and events team, to ensure the team deliver operational excellence, meet income targets and work collaboratively to deliver on the strategic aims of the fundraising team.

Our ideal candidate will have a proven background in charity fundraising, sales and/or management with experience of leading teams, developing opportunities and influencing stakeholders and have a proven track record of income growth in previous roles. If you have a good understanding of the charity sector, this would be an advantage.

In return, we offer a great range of employee schemes and benefits, including generous annual leave, free parking on-site, on-site café, employee assistance programme, wellbeing team, generous pension scheme, Blue Light Discount Card and so much more!

What we are looking for:

• Experience of leading and motivating teams to meet targets
• Fantastic interpersonal skills with the ability to be engaging
• Excellent negotiation, influencing and stakeholder management skills
• Knowledge of fundraising and the voluntary sector
• Experience of initiating, developing and maintaining strong relationships both externally and internally
• Excellent communication skills (written, verbal and high quality, bespoke presentations, reports & proposals)
• High-level digital & social media skills
• Driver, with a full, current UK driving licence

It would also be great but not essential if you have:

• Experience of working with the general public – public speaking is an advantage
• Experience of planning and organising events
• Experience of recruiting participants/supporters to achieve goals

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.

FareShare

Job Description – Supporter Retention Manager (Individual Giving)

Reporting to: Senior Manager (Individual Giving)

Location: Hybrid / Office Based

Contract: Permanent

Hours: 35 Hours

Salary: £38,000

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 10,000 frontline charities and community groups. During 2021, we redistributed 127 million meals, the equivalent of 4 meals every second through our FareShare Regional Centres and our retail surplus model FareShare Go, reaching over 1 million people.

FareShare exists because of two hugely important and highly topical issues.

As a consequence of supply and demand, huge volumes of food are grown or made in the UK and a small percentage ends up as unwanted surplus with little commercial value.

At the same time, there are many thousands of frontline community groups and charities that are providing a vital safety net for the most vulnerable in our society. We seek to squeeze as much social good out of that uneconomic surplus by getting it to almost 10,000 such groups across the UK whilst they provide essential wraparound support services for their beneficiaries.

The Cost of Living Crisis and before it, the COVID-19 have shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide.

It is estimated that over 4.7m UK households are now experiencing food insecurity and whilst the equivalent of 1.3bn meals of good surplus food occurs each year, FareShare believes that it is wrong for these two situations to co-exist.

To combat this, FareShare is moving into an ambitious 4 year programme to achieve

unparalleled growth in both our food volumes as well as our

fundraised income. We are driven by the opportunity to secure even more of the food available at farm gate, manufacturing and retail levels and to do this, we

need to maximise our new groundswell of public support to generate the funds needed to operate at this greater scale. There has never been a more

exciting time to join a relevant organisation which delivers both social and environmental impact, at such a crucial time.

By joining us you would be leading some of our most important work in helping us generate more support from Donors, Corporate Food and Fundraising Partners, Foundations and Volunteers as we strive in our ambition to meet the demand for food

to support the UK’s most vulnerable.

FareShare’s Strategy & Vision
 

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and

achieve the most for our clients/customers.

The role

This is a newly created role which has been given rise by a significant growth in the Individual Giving supporter base at FareShare UK.

The role is largely focused on delivering first-rate supporter stewardship at all stages with the overall expected outcome of increased supporter engagement with a direct impact on medium and long-term giving.

Working closely with the Supporter Acquisition Manager (Individual Giving), the Senior Mass Participation Manager and the wider Fundraising team, the post-holder will play a pivotal role in developing a seamless supporter journey and proactively create opportunities for planned giving.

The post-holder is expected to proactively help deliver and manage our supporter retention strategies and lead on developing FareShare’s first Gifts in Wills programme.

Main areas of responsibility

• Take ownership of FareShare’s Supporter Retention and Engagement strategies
• Maximise opportunities for cross-team campaigns
• Develop and implement continuous test and learn strategies
• Develop and implement FareShare’s Gifts in Wills fundraising programme
• Take the lead in managing policies and processes in relation to the Fundraising Regulator.

Take ownership of FareShare’s Supporter Retention and Engagement strategies

• Develop and manage a comprehensive Supporter Stewardship programme enhancing the supporter journey and deepen engagement
• Lead on the delivery of appeals to warm Individual Giving audiences at all stages from initial briefs to data selection and post-campaign analysis
• Work closely with the Supporter Acquisition Manager on building a seamless supporter journey and consistency of messaging from the initial touchpoint through to longer-term giving
• Develop and manage a rolling programme of reactivation, cross-sell and upgrade activities
• Take a lead on commissioning the creation of welcome messages (digital and offline) from internal teams and external agencies as appropriate
• Be the first point of contact for the Supporter Care Assistant.

Maximise opportunities for cross-team campaigns

• Work with the Senior Mass Participation Manager on deepening relationships with community fundraising audiences
• Work with the Senior Leadership Giving Manager, identifying and stewarding prospects for major and philanthropic giving
• Maximise supporter engagement opportunities through cross-working with internal teams including Corporate Partnerships and Volunteering.
• Demonstrable track record in planning, implementing and managing multi-channel direct marketing campaigns
• Experience of supporter care both at a practical and a strategic level
• Experience of Gift in Wills marketing (cold and/or warm)
• Experience of briefing agencies and working with marketing teams
• Demonstrable track record in generating new income
• Demonstrable experience of strategic planning
• Experience of working as part of a high-performing team, achieving and exceeding income
• Experience of using a CRM system (preferably a fundraising database)
• Strong project management, prioritisation and planning skills
• Ability to work under pressure and meet deadlines
• Up to date knowledge of the Fundraising Regulator’s Code of Fundraising Practice, data protection and other relevant legislation, guidance and practice.

Develop and implement continuous test and learn strategies

• Build and implement a framework for testing and rolling out supporter retention and engagement strategies
• Keep up to date on the latest trends and techniques in Supporter Stewardship and apply learnings as appropriate on new and existing supporter retention initiatives.

Develop and implement FareShare’s Gifts in Wills fundraising programme

• Working with the Senior Manager (Individual Giving) develop and implement a test and learn programme of Gifts in Wills campaign to both warm and cold audiences
• Manage supporter relationships with a Gifts in Wills profile and keep records up to date on the CRM
• Be the first point of contact for Gifts in Wills-related queries
• Manage FareShare’s In Memoriam fundraising activities.

Take the lead in managing policies and processes in relation to the Fundraising Regulator.

• Account manage FareShare’s membership of the Fundraising Regulator
• Lead on FareShare’s fundraising complaints policy and related processes
• Support the Fundraising Assistant and Supporter Care Assistant with complaints handling as required.

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Person Specification

• Previous experience of developing and managing supporter retention programmes
• Knowledge of latest trends and best practice of supporter stewardship
• Able to demonstrate being a Team player
• Ability to work analytically
• Excellent written and verbal communication skills

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Essential Criteria

Desirable Criteria

• Experience of In Memoriam giving
• An interest in the impact of food waste on the environment
• An interest in food poverty and its causes

Competencies and behaviours

• Enthusiastic approach
• Desire for change and ability to adapt
• Flexibility and ability to work well as part of a team and alone
• A commitment to Equality and Diversity
• Curiosity and empathy with FareShare’s mission and strategy

Benefits

Salary £38,000

• Hybrid / Flexible working, with regular UK travel
• 25 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan
• Flexible working

CHAIN are seeking a Database Support Manager to oversee the day-to-day data management of the CHAIN rough sleeper monitoring system.

CHAIN is a multi-agency database recording information about people sleeping rough and the wider street population in London. The system, which is commissioned and funded by the Greater London Authority (GLA) and managed by Homeless Link, allows users to share information about work done with rough sleepers and about their needs, ensuring that they receive the most appropriate support. CHAIN represents the UK’s most detailed and comprehensive source of information about rough sleeping, and our work provides a significant evidence base for the development of rough sleeping strategy and policy, both in London and at national level.  Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England.

 As Database Support Manager you will be responsible for the effective day-to-day data management of the CHAIN system, ensuring the delivery of our helpdesk service, and the provision of high quality reports.  The successful candidate will have high level IT skills, combined with experience of managing databases and producing complex reports and statistics. You will also have experience of ensuring compliance with data protection legislation, and a track record of developing effective working relationships with a range of stakeholders.

 We are actively seeking to increase our diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

For full details of the role and how to apply please visit our website.

A Mental Health Charity that provides advice and support, are looking to recruit a Supporter Services Manager - Supporter Care. Reporting to the Head of Supporter Relations, you will be responsible for managing the success of the supporter care team, comprised of nine full time members of staff.

This role is 10 month contract secondment cover, full time (35. Hrs p/wk.) hybrid working with 2 days in the office based East London.

As the Supporter Services Manager you will directly line manage one Supporter Relations Senior Officer and two Supporter Relations Officers. You will be responsible for ensuring the team successfully progresses through the organisations operational plans to meet the charity's ambitious strategic objectives.

Alongside team management, you will support key projects that are necessary to meet key deliverables in our Supporter Relations 3-year strategy. Finally, you will encourage a culture of continuous improvement, ensuring the organisation delivers a sector leading, reliable and engaging experience.

To be considered you must have the following skills, knowledge, and experience:

* Demonstrable experience in developing, tracking, and progressing through operational plans, meeting strategic objectives
* Demonstrable experience of line managing staff including setting objectives, managing performance and staff development
* Good knowledge of Microsoft Dynamics or similar CRM database
* Intermediate level experience of MS Excel
* Working in a charity fundraising environment in a similar role

If this sounds like the role for you, then we would love to hear from you. We are reviewing CVs as and when we are receiving them so if you are keen to apply, then please do so today.

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Executive works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.

This is a part time role, working 17.5 hours per week (0.5 FTE). Based on the needs of the business this role will require someone in the office 2 days per week.

The official job title for this role is Supporter Care Executive.

Main duties and responsibilities of the role:

Supporter engagement

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.
• Managing email enquiries, either by responding or forwarding as necessary.
• Responding to written enquiries received in the post.
• Making outbound telephone calls in order to increase the value of, or to retain supporters, including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.
• Recording feedback received by the charity and assisting in the resolution of complaints
• Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.

 Donation processing, database and general administration

• Processing donations from telephone calls and mailings, acknowledging supporters appropriately.
• In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.
• Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.
• Processing and thanking donations relating to regional fundraising and sporting events.
• Ensuring the integrity of the database (currently Raiser’s Edge), by amending supporter details as necessary.
• Opening and batching incoming post
• Updating team procedures as required
• Archiving, scanning and filing documents

Other duties

• To take personal responsibility for ensuring a good working knowledge of ARUK when communicating with supporters. This will require attendance at marketing campaign briefings and other staff presentations, and continuously building knowledge by taking the time to read daily news summaries, press releases and the staff intranet.
• To recognise fundraising, engagement and retention opportunities when communicating with supporters using a range of initiatives to explain how donations positively contribute towards the cause.
• To actively and enthusiastically promote supporter care at ARUK and be willing to take part in various initiatives to help maintain this such as department updates and trainings and being involved in inducting new starters to ARUK on the work of the Supporter Care team.
• Undertake any other relevant duties and projects delegated by the SSCO in line with the responsibilities of the post.

What we are looking for:

• Experience of working in a customer facing role.
• Experience of handling queries and complaints.
• Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
• Excellent written and spoken communication skills.
• Engaging and professional telephone manner.
• Ability to work with a high level of accuracy and attention to detail.
• Good organisational skills and the ability to prioritise workload.
• Professional and hard-working team player.
• Outgoing, enthusiastic and able to remain calm under pressure.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD. 

Salary: Circa £11,000 per annum (£22,000 FTE) , plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 10th July 2022, with interviews likely to be held week commencing the 11th July 2022. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us via the channels on our website. 

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Supporter Engagement Campaign Manager

Job reference: REQ000437

Application closing date: 18/07/2022

Salary: £32,937

Location: Woking, Surrey GU21 4LL/Hybrid Working

Experienced in fundraising or marketing you are ready for a new challenge and a high- profile platform for your skills. That is what we can offer you as Supporter Engagement Campaigns Manager at WWF UK. The world’s leading independent conservation organisation, we are focused on saving our planet. To achieve this aim we need to attract, engage and inspire members of the public to join us and financially support our work. Which is where your talents as our Supporter Engagement Campaigns Manager are needed. We want you to manage our diverse portfolio of cash and middle giving activity.

As Supporter Engagement Campaigns Manager, you will collaborate with colleagues to deliver impactful direct marketing activity, via both on and offline channels. We will look to you to use great content to keep our supporter’s experience at the heart of what we do.  You will deliver campaigns in line with organisational activity and priorities as well as ensure they are of high quality, meet brand guidelines, comply with legal requirements and implemented on time and to budget. Responsible for briefing and building strong partnerships with external partners, you will also optimise the use of digital and direct marketing activity. Your ability to work with colleagues to identify the most engaging topics, best stories and themes for campaign activity will be key. You will monitor campaigns, evaluate results, provide stakeholder reporting too and ensure learnings are used to inform future activities as well as identify opportunities to improve processes.

An effective project manager, you must have experience in fundraising or marketing, especially direct and digital marketing. This will have given you in-depth knowledge of fundraising regulation including, UK Charity Law and Data Protection legislation and policy. Comfortable managing and allocating resources, you will be used to monitoring budgets, targets and KPI’s as well as used to evaluating the effectiveness of activity and making recommendations to enhance future performance. You will also possess an understanding of print and print production. You will be experienced in managing external suppliers or agencies too. In addition to your technical abilities, you will possess excellent communication, analytical and interpersonal skills.

If you have the skills to increase supporter engagement and value and the desire to help us build a movement in defence of nature, we would love to hear from you. Please click on the link and apply via our website by submitting a copy of your up-to-date CV and the Supporting Statement to highlight what makes you a good fit for us.

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you.  Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose.  We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

We’re working with a fantastic international development charity who are looking for a Supporter Care Officer to join their team. You’ll deliver outstanding supporter care and support wider fundraising activities. You’ll be the first point of contact for new and existing supporters who respond to their fundraising activities by phone, email, post, social media or in person, liaising with supporters in a timely fashion.

You’ll answer incoming phone calls and escalate any difficult situations, also supporting with processing donations via telephone and post. You’ll thank supporters for their donations via letter, email and phone, as well as ensuring you maintain their database with accurate supporter records.

You will need:

• Excellent customer service skills
• Outstanding phone manner
• Fantastic attention to detail
• Experience using a CRM system

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

We are working with a lovely children’s Charity who are looking for a Supporter Care Coordinator. This is an initial 8-week contract. You will help the team process donated income and ensure their supporters always receive the best level of service.

Key responsibilities:

• Processing donated income in an efficient effective and timely manner.
• Acknowledging the receipt of gifts.
• Following guidelines on data protection, cash handling, Gift Aid and other areas of fundraising compliance.
•  Be responsible for maintaining supporter records and handling donations in a compliant way.

Person specification:

• Experience of working to deadlines, targets and set standards
• Experience of reconciliation and the processing of donations or income
• Experience of working with the supporter database raisers edge

What's on offer:

This an initial 8 week contract, working four or five days, offering an hourly rate of £13.50. The role requires 4 days a week in the London office.

Please apply today so as not to miss out!

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Hampshire & Isle of Wight Wildlife Trust

Job Title: Supporter Care Administrator

Part Time – 21 hours per week

Permanent contract

Salary: £18,018.00 FTE (£10,810.00 actual salary for 0.6 FTE)

Location: Beechcroft House

The Hampshire and Isle of Wight Wildlife Trust is a grassroots movement working for nature’s recovery and to bring people closer to nature.

We are seeking a Supporter Care Administrator to join our cause.

This permanent role involves:

• Processing digital membership data for new members recruited by South West Wildlife Fundraising Team (SWWFL)
• Supporting financial administration for new members recruited by SWWFL.
• Assisting the membership team with administrative support for current members and supporters, including dealing with daily incoming post, telephone and email enquiries, as well as renewals, anniversary letters and filing.
• Ensuring the accurate creation, maintenance and updating of new and existing supporter records on the fundraising database.
• Ensuring all Gift Aid documentation is kept centrally and in good order and that supporter records are credited appropriately.

The full Job Description is available in our recruitment pack on our website, but in summary, the following is required:

Experience:

• Experience of data input and using a database and/or CRM systems.
• Previous experience in administration.
• Previous experience of delivering good customer service.

Knowledge

• Qualified to Level 2 skills or equivalent, such as:
  • GCSEs grades A*-C (O Levels/CSE)
  • BTEC First Diplomas and Certificates
  • OCR Nationals
  •  Key Skills level 2
  • NVQ Level 2
• Committed to the objectives of the organisation
• Have a basic understanding of GDPR

Skills

• Good communication skills, orally and in writing
• Comfortable and confident with numbers
• Some resilience when dealing with difficult situations
• Ability to work on multiple pieces of work at any given time

Personal Qualities

• Polite, personable, helpful and approachable
• Tactful and diplomatic
• Customer focused

As an inclusive employer we recognise that our workforce needs to better reflect the communities in which we live and work.  We encourage applications from all sections of the community, particularly those underrepresented within our sector, including people from black, Asian, minority Ethnic backgrounds and people with disabilities. We are committed to creating a Movement that recognises and truly values individual differences and identities.

Closing date:  17 July 2022

To apply for the role, please complete the application form on our website.