Volunteer Manager Jobs

Salford Foodbank provides emergency food parcels to local people who are referred to us in crisis. Food is donated, sorted and packed at our warehouse, then delivered to our 7 centres across Salford, where teams of volunteers greet people as they pick up their food parcels. People can also access support and advice at our centres to help them maximise their income and ensure they are less likely to need to use the foodbank again.

You’ll be joining a friendly team of 6 part-time staff, 6 Trustees and approx. 80 volunteers, all dedicated to supporting people facing hardship. We are part of The Trussell Trust, a nationwide network of foodbanks.

Rate of pay: £21,000 per annum for 22.5 hours per week (£35,000 FTE pro-rata)

Full-time / part-time: Part time role 22.5 hours per week (flexible, home based within the North West with some contact hours at Salford Foodbank warehouse/office)

Temporary / permanent: Fixed term contract role for 18 months, with opportunity to extend based on funding

•  This is an exciting opportunity to join Salford Foodbank in a new role, accountable to the Foodbank Manager and the board of trustees. As the need for Foodbank services continues to grow Salford Foodbank has developed and expanded. The staff and volunteer team have increased, and we have embarked on new projects to support those that use the Foodbank.
• In order to maintain our current services and further develop, we need to grow our annual fundraised income.
• Through this new organisational role, you’ll proactively create and grow fundraising income, reach, and support from grant giving trusts and foundations as well as corporate organisations across Salford and Greater Manchester.  
• Through your fundraising expertise, you will have a proven track record of growing income and building relationships with trusts and foundations as well as corporate partners to achieve and exceed annual income targets and KPI’s. You’ll have the capacity to create and craft compelling funding proposals that successfully engage and attract donations.

Key Responsibilities:

• Through excellent, comprehensive and considered research, you’ll identify and prioritise a pool of potential grant giving trusts and foundations funders for Salford Foodbank. You’ll forge relationships with those funders, develop and submit timely and winning funding applications.
• You’ll manage the ongoing relationships with grant giving trusts and foundations funders, ensuring they receive excellent stewardship, timely reporting and doing all you can maximising potential for further funding
• You’ll proactively identify, engage and build good relationships with prospective corporate donors, successfully securing them as funding partners. Alongside this you’ll deepen engagement and grow our relationships and partnerships with existing corporate donors.
• Working with colleagues across Salford Foodbank, you’ll develop authentic, compelling, creative and winning funding and partnership proposals that can successfully engage grant giving trusts, foundations and corporate partners and that can successfully align our vision and work with their needs, motivations, areas of interests and values.
• You’ll research potential funding opportunities from the local council and local authorities.
• You will develop, monitor and manage a fundraising portfolio. You’ll establish a fundraising pipeline, including a range of KPI’s that can be tracked and that will enable you to make informed projections regarding future income.
• You’ll work collaboratively with other Trussell Trust food banks across the Greater Manchester area, identifying and progressing opportunities for joint funding proposals and partnerships.
• You’ll forge strong relationships with colleagues across the wider Trussell Trust network, sharing best practice and learning from other charities across the network. You’ll proactively take advantage of any fundraising training and skills development opportunities and engage with any joint fundraising opportunities.
• You’ll be willing to carry out other reasonable duties contributing to the overall aims of the Foodbank.

Skills

• You’ll have good, established experience of trusts and foundations fundraising as well as corporate partnerships fundraising.
•  With excellent written and verbal communication and relationship management skills. You’ll be able to inspire and motivate new and existing funders.
• You’ll have experience of setting, managing and reporting against fundraising KPI’s. 
• You’ll be tenacious and able to embrace, develop and shape a new role. You’ll be well organised, proactive, and a self-starter who is able to self-motivate.
• You’ll be able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.
• You are supportive of the goals, Christian ethos, values and vision of Salford Foodbank.

Closing Date 5pm on Friday 31st May.

Interviews will take place the week beginning Monday 17th June.

The Programme Manager role will report to the Senior Programme Manager and sit within the Programmes Team.

The Programme Manager will be responsible for project managing a number of our services. You will have a clear focus of delivering high quality programmes that are run smoothly, efficiently, within budget, and achieve the desired outcomes and objectives for both the partners and the young people.

You will lead and support others within your team to deliver high quality programmes from initiation through to evaluation and review, that will directly contribute to the company’s growth strategy and impact.

The Programme Manager will also be a key member of the department and contribute to, departmental strategies, systems and maximising efficiency, delivering programme management to an excellent standard that produces high impact for our young people and partners.

In this role, you will work closely with the Digital Communications and Marketing, Business Development and Finance teams.

Working Hours: 5, 9, 13 or 17 hours, depending on the number of assignments allocated to the post-holder. Fixed term contract. 

Location: 2 fixed hours at one of our partner schools in Liverpool, London or Manchester and 3 hours flexible and remote. 

London Salary: £15 per hour                                                                     

North West: £13.30 

ReachOut’s Youth Project Leaders are individuals who are passionate about working with young people, supporting them to reach and be confident in their potential. You may be an experienced youth worker, or have experience facilitating sessions or working with young people and leading volunteers.

Contract Type

Permanent - St Giles Hospice Shops

Location

Kingstanding

Hours

37.5 Hours (5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days

Annual Salary

£23,166

Review Date

09/05/2024

As a Community Shop Manager for St Giles Hospice you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.

You’ll have great commercial skills, an understanding of why customer service is key and want to be part of a successful team. Ideally you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team. 

Reporting into a Regional Manager you will be responsible for ensuring that your store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Regional Supervisor, available to provide encouragement and development of best practice.

The estate includes 22 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.

Knowledge and experience

Essential

·Good standard of education in English and Maths

·Genuine interest in charity retailing/fashion

·Previous retail/charity retail management or supervisory experience

Desirable

·Local community knowledge

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Proven customer service skills.

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

Desirable

·IT and numeracy – Office365/Share point

Personal Attributes

·Strong communicator

·Good interpersonal skills.

·Good time keeping & strong work ethic

·Conducts themselves’ in a professional manner.

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Regional Manager for Volunteer Mentors (London) - £29,000  per annum plus London Weighting (pro-rata)

6-month fixed term contract (continuing subject to funding)

**Please note that applications submitted without a Covering Letter will not be considered**

Here at One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.

This is one of two Regional Manager roles in London; a Regional Manager for Volunteer Mentors, and Regional Manager for Programme Delivery.

The Regional Manager for Volunteer Mentors focuses on mentor supply, securing sufficient volunteers primarily for London and also for 1MM’s national outreach. It’s the perfect role for a candidate whose passions and strengths align with large scale outreach for volunteers so that no young people on those programmes miss out.

Would you like:

• The opportunity to be part of a dynamic, values-driven organisation working to achieve lasting social change?

• A unique opportunity to work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in the UK Great Britain? 

• An exciting opportunity to shape a growing organisation?

• Monthly Learning and Development training sessions for the whole team to enhance your personal development?

• 15 hours per year volunteering allowance?

If so, this is the role for YOU!

The role is responsible for overseeing high-quality sourcing of volunteers to join as 1MM Mentors, in London and nationally. This includes partnership development, online site listing, and matching mentors/mentees, and oversight of some corporate programmes. Also to consider safeguarding measures, fundraising, meeting growth targets and leading all aspects of mentor management. The role will help to establish a pipeline in line with 1MM’s aspirations for 2024 and beyond.  This role reports to the Chief Commercial Officer (CCO).

1MM Regional Manager for Volunteer Mentors main tasks include:

• Helping 1MM to scale by helping establish over 150 new, high quality mentoring matches each quarter. (A match means that the mentor and the mentee have completed 1MM’s training and have had their first meeting)

• Meeting all quality assurance KPIs.

• Maximising conversion, retention, and mitigate drop-off

• Providing ongoing support for key stakeholder partners, including Employers, and maintaining strong relationships.

• Securing at least one new partner per quarter.

• Becoming familiar with the 1MM Platform, using it comfortably for ongoing administration and providing support to users.

• Providing regular reports on progress related to the role.

• Potential for line-management responsibilities as the team grows.

For a more detailed job description, please see the job pack attached.

Terms and Conditions: This is a full time role offered in London, for 6 months (continuing subject to funding). This is a hybrid role with two days working at home, two days in the London office, and one day where it is up to you.

Remuneration and benefits: Salary bracket of £29,000 per annum plus London Weighting (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata).  We also offer monthly team Learning and Development training sessions, and 15 hours volunteering allowance per year.

Details on how to apply are attached as “Application Guidelines”

Join our unique and award-winning charity and use your skills to help us build our future. An exciting opportunity for anyone with passion, drive and enthusiasm looking for a leadership role in the third sector.

Include tackles the issue of communication difficulty as a community, in a fun and innovative way.

We provide creative speech and language therapy-based activities which build confidence and skills in people with communication difficulties due to learning disabilities, autism or dementia and provide training for communication partners.

About the role

Include was founded in 2018, in response to an identified lack of opportunity and support for people with communication needs and has grown steadily ever since. This post has been created in response to that growth and achievement.

The Operations and Business Development Lead will play an important role in overseeing effective organisational service delivery and working closely with the CEO to develop the role of the charity within Surrey and beyond. The role requires overseeing delivery of key projects, managing a small team of staff and volunteers, developing long-term business plans and curating relationships with new partners and funders to ensure Include has the resilience to deliver against its mission into the future.

As OBD Lead, you will be a key member of the Senior Leadership Team working with the CEO, Finance & Data Lead, Communications & Partnerships Lead & Clinical Lead to develop and deliver Include’s core services and processes, with an eye for sustainability, impact and long-term growth.

This is a hybrid role. You will be asked to assist at events or performances, in addition to regularly attending sessions and meetings.

Key Responsibilities:

Operations Management

• Develop, support, and improve service delivery of key activities
• Review and improve impact measurement processes
• Review and improve policies and procedures
• Review and improve governance frameworks
• Manage a team of staff and chair meetings
• Support with HR functions and structural
• Prepare and create reports for the benefit of CEO and board of trustees

Business Development and Fundraising

• Develop new relationships to improve the profile and reach of the charity
• Support the fundraising team with grant applications, community fundraising, donor management or corporate support as required
• Identify new revenue streams and opportunities
• Oversee, develop and support the funding strategy to ensure financial resilience
• Develop and update the organisation’s business plan
• Work with the senior leadership team to set achievable KPIs
• (Potential to develop fundraising qualification through apprenticeship)

 Event Management

•  Manage and coordinate Include events
• Evaluate event delivery and ROI

Volunteer Coordination

• Oversee and support volunteer recruitment including supported volunteers

Please see attached Job Description and Person Spec for more detailed information. 

This is an exciting opportunity for a Volunteer Development Officer (Early Help Outreach) to be involved in supporting and developing the volunteer aspects of the Befriending project in the Westminster area and to ensure that the organisation reaches and supports as many families as possible, primarily those aged 0-16 years and referred by the Westminster Early Help service as step down families. In addition, you will support the Outreach team supporting families of those aged 0-5 years.

The post holder will be responsible for supporting the Team Leader on all aspects of volunteer recruitment, such as ensuring there is a continual bank of active volunteers, publicising vacancies and organising and conducting interviews. You will also be responsible for supporting the delivery of volunteer training and providing one to one support and group supervision as appropriate. In addition, the role will include matching of volunteers to families, assessing the needs of families, supporting with home visits, keeping accurate records and completing reports. The post holder will also support holiday activities with wider teams and outreach support.

You will need to have experience of volunteer recruitment and training as well as experience of managing volunteers. The successful candidate will have knowledge of the role of volunteers in community projects. We are looking for someone with experience of family support work and of effectively managing safeguarding issues. Comprehensive knowledge of local agencies, networks, and partnerships within the area of family support is required.

You are required to have excellent communication skills, both written and oral to enable volunteers, service users and partner organisations to be kept well informed about the project and to resolve any issues in the delivery of the project.

The salary for 21 hours per week is £16,624.40 per annum

Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

Closing Date: Sunday, 9th June 2024

Interview date:  Thursday 20th or Friday 21st June 2024

North Surrey Domestic Abuse Service (NSDAS) is a charity that

• has supported anyone affected by domestic abuse and their children living in the boroughs of Elmbridge, Spelthorne and Epsom & Ewell for over 20 years
• we provide free confidential and independent advice, skilled practical help and ongoing emotional support and information. We have supported 966 clients and their children
• we are a member of Surrey Domestic Abuse Partnership (SDAP)
• we take a strengths based, needs led, trauma informed approach to build resilience and foster independence

Our Benefits include:

Pension, free eye test, employee assistance programme, clinical supervision, flexible working, length of service and birthday recognition

Key aspects of the role:

• Develop NSDAS strategically with CEO and our Surrey Domestic Abuse Partners
• Responsible for running of Outreach Service
• Work with CEO to ensure smooth running of the service
• Work with CEO to undertake consultation with experts to develop future policy, practice and services
• Raise profile of NSDAS and encourage multi-agency and joint working

The vacancy

Here at Peabody, we have an opportunity for a Team Manager - Young People on a Permanent basis for two new Supported Housing Schemes in Lewisham, due to open in June 2024.

You, as the Team Manager will support a team of housing support workers to support our young customers to remain in their home and take an active part in the community.

Both schemes are part of Peabody's well established Young Persons and Complex Needs service in London and will provide temporary housing for young people who are homeless aged between 16 to 17 years. 

What we’re looking for:

• Are you experienced in providing support as a senior support worker or as a team manager to people who have experienced trauma and have complex and challenging support needs?
• Do you have any previous experience in the housing support sector and a good knowledge of statutory and community services?
• Do you have some experience of managing and motivating a team to deliver a high-quality support service?
• Do you have experience of assessment and management of individual needs and risks?
• Are you able to communicate respectfully with and about people respecting the dignity and diversity of the people you are working with?
• Do you have any experience of working jointly with other agencies and liaising with statutory organisations?
• Do you have a genuine desire to help our young customers connect with their community, demonstrating kindness, empathy, a positive attitude, energy, and enthusiasm?
• Do you have good IT skills to include use of Microsoft office and can maintain electronic records, with attention to detail?

If so, this role is perfect for you!

A bit about the role:

As Team Manager, you will support your team of housing support workers and our young customers living in our supported housing properties.  You and your team will help support our young customers with all aspects of their tenancy, supporting them to be independent, helping them to reach their goals, to flourish and thrive.

You will care about their human rights and protect these where they are challenged.

Put simply, if you've ever wanted a job where you can make a meaningful impact on your team and our young customers lives, this is it.

Some of the key results for the role include: 

• Leading and managing your team by carrying out regular supervisions, team meetings, training, and staff development.
• Positive role model for support staff modelling good practice, advising on and intervening in, complex and/or high-risk cases.
• Taking an active lead in ensuring we are compliant with our regulators. 
• Ensuring your team carry out needs and risk assessments and flexible personalised support plans.

Key requirement:

This role will require an Enhanced DBS check, you must have a UK driving licence and access to a vehicle. 

A bit about us: 

It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here just a few of the benefits for working at Peabody:

• Up to 25 days’ annual holiday plus bank holidays  
• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
• 4 x Life Assurance
• Competitive salaries that are benchmarked regularly against current market rates  
• Professional development by access to "paid for" apprenticeship programs and qualifications
• Two additional paid volunteering days each year  
• Family friendly policies
• Up to 10% pension contribution matched 1:1

Are you ready to apply? 

To be considered for the position of Team Manager please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.  

Closing date: 17 May 2024

Interviews will be held week commencing 20/27 May 2024.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. 

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Contract type Permanent

Weekly hours 37.5 - shifts - day hours

Would you like to be part of a passionate team working to prevent harm to children?

· £26,207 FTE plus pension and NI contributions

· Monday to Friday 8.30am-2.30pm – or Part Time or Job Share

· Free parking

· Term time only. Annual Leave compensation included in FTE salary.

· Employees’ Assistance Programme

· Uniform provided – polo shirt and fleece

You will be a key team member, being the first to welcome schools when they arrive in the morning. You will take them through their day, facilitating and making everything run smoothly.

On days that you’re not Visit Managing you’ll be a Guide for small groups of children, taking them on their interactive educational journey through the safety zones.

This role could suit you if you are…

Well organized and have experience of managing different scenarios calmly, with confidence, and good humour.  You will be able to engage, and enjoy working with, people of all ages from 10 to 80 years old. A real team player who is prepared to take responsibility for ensuring a smooth service for all involved. Someone that has strong safeguarding values and passionate about promoting the well-being of children and young people.

Experienced in working in face-to-face delivery in any sector, having an education or training background would be desirable. 

Enhanced DBS check with children’s barred list information required

To apply send your CV and a covering letter telling us why you’d like to be one of our Visit Managers to the email address in the Job Description

Deadline is midnight on Sunday 2 June  2024

If you’d like a chat about the role before applying just call Elaine on 0116  262 9739

Are you ready to make a tangible impact on public health? The Infection Prevention Society (IPS) is seeking an enthusiastic Education and Events Manager to spearhead their dynamic events and education portfolio. As a membership organisation dedicated to advancing infection prevention and control (IPC), the IPS is at the forefront of safeguarding public health in health and care settings.

The IPS is committed to fostering collaboration and knowledge exchange among IPC practitioners worldwide. With 2,400 members across the UK and internationally, the IPS plays a pivotal role in supporting IPC professionals, promoting best practices, and influencing policy to prevent infections.

In this pivotal role, you'll lead the planning and execution of the IPS’s educational programmes and events. From designing innovative educational resources to orchestrating engaging conferences and workshops, you'll be at the helm of shaping the IPS's educational landscape. Working closely with committees and stakeholders, you'll ensure events meet the diverse educational needs of its members and attract new partnerships and revenue streams.

Key Responsibilities:

• Develop a comprehensive educational programme aligned with IPS's strategic goals.
• Plan and execute high-quality events, managing logistics from venue selection to onsite staffing.
• Collaborate with internal teams and external partners to drive event success.
• Manage budgets effectively to achieve financial targets.
• Cultivate relationships with stakeholders to expand IPS's educational initiatives.

Requirements:

• Bachelor's degree in relevant field (education, event management, healthcare, etc.).
• Proven experience in education and event planning, ideally within a similar professional body.
• Strong project management and communication skills.
• Ability to manage budgets and mentor junior colleagues.
• Flexibility to work evenings/weekends and travel as needed.

If you're ready to take on this new and exciting challenge, and help shape the future of infection prevention, we want to hear from you! If you would like to know more, please contact our retained consultant, Simone Loxton at Memcom Recruitment, who will be happy to share a candidate pack and talk to you about the role in more detail. 

Application will be by CV and supporting statement. Please refer to the candidate pack for details.

We are seeking an experienced community engagement professional with a demonstrable track record of team leadership, inspiring education and engagement outcomes and successful grant fundraising.

The Head of Engagement will provide maternity cover for approximately 13 months and work as part of the Senior Leadership Team at SERT to drive how we influence, engage and empower people and communities to value and protect rivers in the South East.

You will bring passion for our cause and demonstrable experience in delivering inspiring outcomes from education and engagement projects and programmes. You will drive the further development of our Engagement Strategy with innovation and creativity, securing external funding to deliver against the Trust’s strategy and ambition.

Interviews to be held week commencing 3rd June 2024.

Make a real difference to the lives of people with disabilities.

“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager

“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

Your role

As Assistant Shop Manager at Scope's Bognor Regis shop, you’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.

About you

You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Permanent - Full time, 35 hours per week.

Location - Scope's Bognor Regis shop- 42 Bedford St, Bognor Regis, PO21 1SH

Shop hours

It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Scope benefits

We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:

• 35 days annual leave
• Flexible working (where we can)
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Who are we at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today! 

Please note that successful candidates will be subject to an enhanced DBS check. 

Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.

Location: Dorking and Leatherhead (remote working considered for the right candidate)

This is an exciting opportunity to join our senior management team as an Operations Manager. This role offers 3 days employment per week. The Operations Manager is an internally focused role that ensures the advertised service is delivered. You will be part of the senior management team ensuring the smooth and efficient running of a high quality advice service, including overall management of the advice session supervisors and volunteer team.

Why join us?

There’s never been a more important time to work for Citizens Advice. As day to day living costs continue to remain high, many are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. We give people the knowledge and confidence they need to find their way forward – whoever they are and whatever their problem. For everyone, for 85 years.

We are seeking someone who is passionate about giving an effective service to everyone and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

You will also be passionate about helping others to reach their full potential, contributing to their development, and seeing them thrive. You will have excellent communication skills and the ability to supervise, motivate and manage people. You will complement this with strong IT skills.

You may currently be working as an experienced supervisor or manager within our service and looking to step up to a more senior management role or transfer to a different local office to add breadth to your experience. Either way, we are keen to hear from you!

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

You will be responsible for the day to day supervision of the advice team as they provide advice and information face to face, via email and on the telephone to the public as well as ensuring that the advice given is of good quality.

More about Citizens Advice Mole Valley (CAMV)

We are an independent local charity operating at the heart of our community for 85 years. We have offices in Leatherhead and Dorking. We support those living and working in Mole Valley on a range of issues such as housing, employment, financial matters and benefits. Our free, independent and impartial advice changes lives, supporting our clients through challenging times.

We value diversity, promote equality and challenge discrimination. We welcome applications from people of all backgrounds. If this role sounds like you and you would like to know more, or to have an informal chat, please contact us via the email found on our website vacancy page. We can send you the detailed job pack. Take a look at our website to find out more about us!

It is anticipated that interviews for this role will take place in the 2 weeks following the closing date for applications.

Closing Date: Friday 24 May 2024 at midday