Major Relationships Manager Jobs

FareShare Go

Customer Support Executive

Reporting to: Customer Manager

Location: Sheffield

Contract: Permanent

Hours: Full time, 35 hours a week

Salary: £22,495-£23,170

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

As the UK’s national network of charitable food redistributors. We believe that no good food should go to waste. We redistribute surplus food to charities that turn it into meals. We are doers. We are a community. We change lives

We have an excellent opportunity to join FareShare and if you feel that you would like to make a difference this may be the role for you.

About FareShare Go

FareShare and the Irish social enterprise FoodCloud have been working together since 2016 in a partnership designed to help UK retailers address the issue of edible surplus food they may have within their stores. This innovative partnership, known as FareShare Go, brings together a technology platform and FareShare’s knowledge of the UK charity food redistribution market. Using technological solutions, we connect charities with edible surplus foods from several major retail and restaurant partners across the country.
FareShare’s Strategy and Vision

Our Purpose: We are doers. We are a community. We change lives.

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Values:

Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it is only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

The Customer Support Executive role is responsible for assisting both internal and external stakeholders through out every action taken. This role is required to have in depth knowledge of all FareShare Go, and FareShare Uk’s policies and procedures, our various systems and platforms, excellent communication and analytical skills and a can-do attitude. The Customer Support Executive is the face of FareShare to our partner organisations, answering inbound queries to identify not only the issue but the root cause of the problem, and are responsible for seeing this through until the underlying cause has either been resolved or escalated to a stakeholder to investigate. This role goes beyond looking at these issues on a case-by-case basis, being responsible for highlighting trends across the issues that come across the support teams' desk to identify overarching themes and suggesting improvements to address these. Relationship management underpins every action carried out throughout the day, be it customer, stakeholder, or colleague facing to ensure that we are providing the best possible service we can. This can take many forms, from complaint handling with our customers when there is a retailer issue, expectation management when there is a customer misunderstanding, conflict resolution between our customers and/or retailers, to ensuring that all our records are detailed, up to date and inclusive of all information needed for our colleagues to carry out their role. This team sets the standard for customer support for FareShare, acting as brand ambassadors whilst advocating for our charities and retailers alike to ensure that we achieve our mission of ensuring that suitable food reaches our communities by supporting our community partners who tackle the causes behind the symptoms of food poverty in the United Kingdom. 

Main areas of responsibility

Resolving support issues

• Working with our charities to maintain seamless high quality support, including solving issues as they arise, and escalating to appropriate stakeholders.

Charity compliance

• Managing all charity compliance workstreams for one of four FSGo Regions through effective reporting, analysis, communication and intervention with charities to achieve agreed KPIs

 Effective use of CRM

• Understanding and using a Customer Relationship Management system to support all charities, by maintaining up to date records on all charities and scheduled donations. 

 Supporting regional teams

• Working closely with our regional field teams to transition charities from initial to ongoing support, supporting their engagement and retention work with collecting charities.

 Stakeholder support

• Working with the data support team to identify support trends, by analysing performance, gauging satisfaction and proactively escalating key issues.
• Working closely with our retailer partners and tech supplier to resolve issues and action requests.

Charity Recruitment and lead Generation

• Make charity eligibility assessments and understand their need and capacity for surplus food, in order to maximise the volume of food donated.
• Assisting with rollouts to new retailers, proof-of-concept and trial initiatives.

Person specification

Essential Criteria

• Excellent communication skills
• Excellent analytical skills
• Be an empathetic team player
• Be able to efficiently manage your own time
• Have strong relationship building skills
• Be organised, with a proven track record of achieving quality results
• Be able to manage and control data and information
• Have a proven ability to create links across teams to share best practices
• Be flexible about your working arrangements as the role may involve travel to other areas of the UK

Desirable Criteria

• Knowledgeable with CRM platforms, especially Salesforce
• Experience using PowerBi reporting
• Independent and innovative, creative thinkers
• Have a strong career history doing similar roles in any sector.
• Understanding of the ‘not for profit’ sector.
• Previous experience of working with food waste in an academic or professional setting is advantageous.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Are you an excellent Trust Fundraiser? Looking for your next challenge? Want to work within a Christian charity? Then this role could be for you.

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest. 

In the last 3 years IHP's income of over £5.8m enabled us to reach over 54 million patients in more than 25 countries across the world. This income came from a range of sources including institutional, corporate grants (mainly healthcare companies who also donate medicines and healthcare supplies), trusts and foundations, partner NGOs, and individuals. 

To support our continued growth, we are looking for an experienced Trust Fundraising Officer to join our small yet dynamic Fundraising team to help grow our income through Charitable Trusts and grant making organisations.  This is an exciting time to join the organisation as we celebrate our 20th Anniversary year and look to a future of growth and building on our past achievements. 

About the role

- You'll research trusts and foundations funding opportunities to which IHP can apply.
- You'll prepare and submit compelling funding applications to trusts and foundations in order to grow our core income.
- You'll work across teams and build effective relationships with team members in order to identify suitable projects for funding in line with strategy and budgets.
- You'll support the preparation of funding applications by members of the team to other donors, including corporate donors, major donors and other charity partners (NGOs)​

Essential qualifications, knowledge,/transferrable skills and experience:

• Relevant fundraising experience (trusts and foundations)
• Experience of managing relationships with external stakeholder
• Experience of administration and record-keeping
• Experience of developing and managing budgets in line with funding applications.
• Knowledge of humanitarian response, international development and/or global health (Desirable)
• Excellent written and verbal communications skills
• Highly organised, efficient and self-motivated
• Ability to work with competing priorities, deadlines and targets
• Strong interpersonal skills and ability to be flexible as part of a small team
• Excellent research skills with an eye to identify opportunities
• A results-oriented mindset with a commitment to meeting and exceeding fundraising targets
• Committed to IHP’s Christian Ethos

See the Person Specification and Job Description for more detail. 

IHP is an Equal Opportunities Employer. Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.Applicants must have the right to work in the UK.

We offer excellent benefits including a company pension scheme, employee wellbeing and benefits support, training, development and a generous holiday entitlement. We have an active Equality, Diversity and Inclusion staff working group.  Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A recent starter has described IHP as a place which 'puts people at our heart'.

Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop.

Applications will be reviewed as received and interviews will be held when required so please submit your application at the earliest opportunity.

Salary: £35,100 - £38,700 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week)

Place of work: Flexible/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days and occasional team away days, with prior agreement

Join Our Team!

We are at an exciting time as we roll out our digital and content strategies and work to improve the online journeys of all groups we connect with. We are also in the process of a major brand repositioning. Your role will be key to all of these - delivering email and paid marketing that feels personal to each supporter and lands when and where they want to see it. As part of our Digital Team and our wider Marketing and Communications Team, you will deliver innovative campaigns and projects that make a real difference.

This role is perfect for a hands-on digital marketer who has the technical skills and experience to lead on two key areas of our digital marketing; email marketing and paid digital advertising and measure their effectiveness.

This role will be crucial for ensuring our current community receives relevant, engaging communications via email and cutting through the noise with paid digital advertising to reach new audiences.

If you're creative, a strategic thinker, and have a passion for creating digital marketing that has an impact, we want to hear from you!

About us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. We’re looking for a dynamic and innovative Digital Marketing Lead who can help us reach the people who need us most with the content that resonates most with them. If you like working in a fast-paced, supportive team and being able to get involved in a variety of projects that make a real difference, read on!

About you

The role is suited to someone with experience of:

• Email marketing, from writing and best practice to building emails and automated email journeys (ideally in dotdigital, but other email platforms work too)
• Setting up paid advertising campaigns, both independently and in collaboration with agencies.
• The overall digital marketing mix, including social media and web.
•  Working with accessibility and inclusivity in mind.
• Being proactive, organised and creative, responsible for delivering on projects.
• Bringing new ideas and furthering the charity's priorities.

A full description of the role and responsibilities can be found in the job pack.

Benefits of working for Crohn’s & Colitis UK

If your successful, your will be joining a dynamic organisation with an amazing culture. We offer competitive that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email in the recruitment pack.

More details on this role and our Recruitment Pack containing the job description and person specification can be found at:

Closing Date: Wednesday 29th May 9.00am

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The Trusts and Foundations Officer will support the Trusts and Foundations team to meet income targets and develop and maintain relationships with donors and prospects. The role combines supporting the Trusts and Foundations Manager, Senior Trusts Officer, and Head of Fundraising with the maintenance of existing relationships as well as generating their own income from both smaller and larger trusts. The successful candidate will demonstrate success in securing grants from charitable trusts, foundations, and institutional donors. Proven experience in trust and foundation fundraising, preferably within the nonprofit sector or a similar environment is essential.

This is an exceptional opportunity for a motivated candidate who is looking for a career in fundraising. We will offer to them a fantastic learning environment where they can test and expand their skillset. They will have a focus on trusts but be invited to learn more about other areas of fundraising too. The successful candidate will be offered the time and space to excel in their research, writing and analytical skills. We will also offer them the chance to take part in face-to-face external meetings with funders, to become involved in events, and in other areas of fundraising where possible.

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent.

Closing date for applications

Midday (12pm), Tuesday 28 May 2024.

Notification of interview

Shortlisted applicants will be notified no later than Friday 31 May 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on in the week commencing 3 June 2024 (flexible).

How to apply

Please visit our Careers page to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.

About the role:

Kinship is in our third year of delivering the first national peer support service for kinship carers in England. We are looking for a new Associate Director of Peer Support and Community to build and develop our model and to take the team to the next phase of growth and impact.

Your first priority will be to oversee delivery of the Department for Education national Peer Support Service contract in England. You will lead the development of our hub and spoke model, with an enhanced offer of national resources and support together with a continued focus on on-the-ground support for kinship carers to set up and sustain a network of peer support groups. You will ensure all members of the team have clarity and are empowered to meet new targets and ways of working.

The role will also lead on the strategic development of peer support approaches in Wales (for which we are seeking funding), ensuring innovation and good practice is shared across the nations.

Kinship peer support groups are powerful levers for change in local, regional and national ecosystems. Your team will ensure that every kinship carer in England and Wales has access to a peer support group, or support to set up and create their own. The team will be purposeful about offering developmental support to all kinship peer support groups, including independent groups, ensuring they remain or become sustainable. And that they have resources, training and peer networks to support this.

Reflecting our strategic focus on developing our Kinship Community of more than 10,000 kinship carers across England and Wales, you will lead a new community strategy, co-ordinating the development of opportunities for community connection and community power. This will include taking leadership for developing the Kinship model of community engagement and integrating across all our ‘in person’ and digital services and activities.

You will ensure a collaborative approach with services, alignment with national and local campaigning activity, and work closely with marketing and communications colleagues to support kinship carer reach and engagement with our community offer.

We’re taking an integrated approach to our services, so you’ll collaborate well across teams to ensure that support groups and their leaders have easy access to high quality advice, information and training. The team will need to work closely with colleagues delivering our new training and support contract, funded by the Department for Education.

Key responsibilities include:

• Innovation of the Peer Support Service.

• Develop and rollout peer support and community strategy and operational plan. 

• Implement monitoring and evaluation and impact tools for timely and accurate reporting of activity and engagement.

• Work with the Development team to develop proposals for the community and peer support which are ready for fundraising and business development.

Essential requirements include:

• Substantial experience in scaling a national service or programme with high quality outputs. This includes overseeing delivery, strategic planning, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.

• Experience of governance and managing risk on high profile service delivery.

• Experience of effective budget management.

• Significant experience of leading the development and delivery of peer support services.

Key dates:

• Deadline - 9am on Monday 10 June 2024
• 1st interview - Friday 14 June 2024 (online) - TBC
• 2nd interview - Tuesday 18 June 2024 (in-person) - TBC

How to apply:

We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.

Questions for application (along with CV):

1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.

2. Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was.

3. This service is a high-profile contract, funded by the Department for Education.  Targets and SLAs need to be met while providing impact for kinship carers. Please give a previous example of how you’ve delivered and met targets with high quality outputs.

4. You’ll be leading a team who has been through a restructure, with new staff starting and a new model to develop and embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?

5. Given the strategic ambition of Kinship, the context in which we work and this role as Associate Director of Peer Support and Community, where do you see the opportunities and risks for the service in the next 1-2 years? How would you prepare or mitigate them?

Ref 6714

Save the Children UK has an exciting opportunity for a dedicated individual to join us as our Head of Partnership Management to lead impactful partnerships that deliver lasting change, through influencing and advancing our partner relationships for the good of children everywhere.

 About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting change for millions of children, including those hardest to reach.

 About you

As our Head of Partnership Management, you will lead a dynamic team responsible for managing our existing partnerships, driving sustainable income growth, and amplifying our impact. Your strategic direction will be instrumental in maximising the value of each partnership, securing vital resources, and ultimately delivering greater impact for children worldwide.

 In this role, you will be accountable for:

• Strategic Leadership: Provide vision and direction to the Partnership Management team, ensuring we remain leaders in impactful partnerships with the private sector.
• Team Leadership: Lead and support a team of Partnership Managers, fostering growth and maximising the holistic value of partnerships.
• External Engagement: Represent Save the Children UK externally, driving our profile and networks with key organisations and stakeholders.
• Internal Collaboration: Collaborate across departments to maximize the value of Save the Children in our partnerships and ensure alignment with organisational goals.
• Operational Delivery: Oversee budget management, resource allocation, and strategic planning to achieve partnership objectives effectively.

 To be successful, it is important that you have:

• Proven track record of leading seven-figure partnerships with global businesses.
• Experience influencing and delivering results cross-organisationally in a large complex organisation.
• Strong leadership and influencing skills at senior levels.
• Experience in team leadership and strategy development.
• Excellent written and presentation skills, including the ability to engage at CEO level.
• Exceptional interpersonal skills for effective networking and negotiation.
• Understanding and application of commercial and financial principles.

What we offer you:

• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

 Closing date: 19th May 2024

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.

BRAC’s office in Europe provides vital support for BRAC’s development work around the world through fundraising and communications, building impactful, long-term relationships with partners, whether they be foundations, companies, Governments or major donors. BRAC office in Europe also plays a key role in engaging with and influencing policymakers and practitioners to tackle extreme poverty across Europe.

To achieve its ambitious goal, BRAC is seeking partnerships with like-minded organisations and allies across Europe. It has an ambitious target to grow its funding from the European market to GBP 100 million over the next 24 months. To achieve its ambition BRAC is building a specialised team of partnerships specialist to be based across key European markets i.e. Norway, Sweden, Denmark, Germany, UK and Switzerland.

The Foundations Officer will work as part of the Partnerships team and focus on delivering income targets from trusts, foundations and corporates. The Foundations Officer plays a pivotal role in advancing BRAC’s mission by stewarding partnerships with philanthropic and corporate foundations and creating new business opportunities to deliver on BRAC’s mission.

Are you passionate about the power of Museums, Heritage, and Culture to improve lives? Would you like to be involved in one of the biggest new Museum projects in the UK in a World Heritage City?

The Philanthropy & Trusts Lead will steer the capital campaign fundraising strategy for the Fashion Museum, Bath, and its ambitious transformation project to create a major new cultural institution with international significance in the City of Bath.

They will focus on high-net-worth individual donors, trusts and foundations, and public sector sources alongside devising a strategy to convert capital contributors to long-term revenue support post-campaign.  They will also work closely with the fundraising team to devise capital and revenue campaigns to deliver income growth for Bath and North East Somerset’s wider heritage portfolio including the internationally renowned Roman Baths and Victoria Art Gallery.

The role will manage and motivate a small fundraising team to deliver ambitious income growth targets and work collaboratively with Bath Heritage Service’s senior leadership team, trustees of the charities that support the Services, and other key stakeholders.

If you are a strategic team leader with significant senior management experience in a fundraising environment and within the cultural, heritage or charitable sectors, then we’d love to hear from you.

For a job description, person specification, and details on how to apply, please visit our website. 

What we offer:

Bath and North East Somerset is a great place to live and work. The city of Bath has a dual World Heritage Site designation and is regularly voted as one of the best places to visit, work and live in the UK. We have a stunning blend of unique countryside and rural character, villages, towns, and cities on our doorstep.

Your main place of work will be in Bath, easily accessible via public transport, with a train station with direct connections to London and Bristol and a well-connected walking, wheeling and cycling network.

We offer a wide range of benefits, and the flexibility to enjoy a great work/life balance. These include:

· A competitive salary package

· A range of flexible working and hybrid working options, including flexi-time, four regional offices and home-working, dependent on service requirements

· A generous holiday allowance and special leave provisions

· The Local Government Pension Scheme

· A comprehensive Employee Assistance Programme – whatever life throws at you; we are committed to supporting you and your well-being at work and home

· Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development

· Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions within B&NES

Interested to find out more?

If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, please contact Charlotte Somers, Head of Fundraising, Marketing and Supporter Development via email. 

Who we are:

 Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

Summary of Role:

Join Muslim Aid as the Director of Operations to steer our strategic alignment and operational excellence across global initiatives. Reporting directly to the CEO and collaborating with senior directors, you will play a crucial role in overseeing our International Programmes, Income Generation and Marketing departments. This position is based in London and is a vital part of our mission to deliver impactful, efficient, and accountable operations worldwide.

About the Role:

1. Work alongside the CEO and senior leadership to craft and execute strategic plans, ensuring it aligns with our broader goals.
2. Prepare and present comprehensive operational reports at board meetings and committee meetings throughout the year, offering strategic insights and recommendations.
3. Oversee the management of the Head of International Programmes and Head of Income Generation and Marketing, ensuring strategies and operations align with overall goals of Muslim Aid. 
4. Oversee the operational budget, guaranteeing resources are distributed with efficiency and effectiveness to uphold strategic priorities.
5. Ensure compliance with all legal, regulatory, and funding requirements, maintaining high standards of accountability.
6. Ensure operational efficiency and effectiveness across all programmatic and departmental activities, implementing good practices and seeking opportunities for innovation and improvement.

About You:

1. Proven experience in a leadership role within the non-profit sector, preferably in an international context.
2. Experience in overseeing programmatic and income generation activities, demonstrating the ability to integrate these functions effectively.
3. Proven experience in successfully raising funds from diverse income streams such as grants, donations, sponsorships, events, and partnerships.
4. Experience in managing diverse teams and complex projects across multiple countries and contexts.
5. Proven experience in change management and driving organisational development initiatives.
6. Proven financial management skills, including budgeting, forecasting, and reporting.

Why You Should Apply:

Seize the opportunity to make a significant impact on the world with Muslim Aid. As our Director of Operations, you will not only lead key strategic initiatives but also inspire a team dedicated to operational excellence and global humanitarian efforts. This role is your chance to leverage your leadership and strategic skills in an environment that values innovation and commitment to community service. Join us to be at the forefront of change, empowering communities and making a real difference in the lives of those who need it most. Together, we can achieve remarkable things and create a legacy of compassion and integrity.

Benefits you will enjoy if you work for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working (working in office 2 days a week)
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

Are you an experienced Surveyor looking for a career working for a leading charity?

We have exciting opportunities for people to join our Assets and Compliance team as Regional Surveyors in Bristol and London.

Our ambition as a homelessness charity and housing association is to end homelessness for good, we believe that a key step of reaching this aim is in providing quality housing. Our Housing Services teams work hard to ensure we can provide safe, comfortable and sustainable homes which give people the opportunity to rebuild their lives.

In the role of Regional Surveyor, you will play a role in helping us continue to deliver on our ambitions, through leading on responsive and planned maintenance service delivery for with supported housing and self-contained accommodation in a designated region. Additional key responsibilities will include:

• Responsibilty for inspections of responsive and complex repairs, damp and mould.
• Supporting the delivery of capital and revenue reinvestment programmes and major projects, including cyclical maintenance programmes, refurbishment of acquired assets, onboarding new buildings, and managing termination dilapidations.
• Build strong relationships with our internal and external clients to deliver a high quality, customer focused service and with our supply chain partners to deliver on time and to budget whilst achieving quality work and value for money.

In this role you will travel to various site locations within our West London Region or our Southwest Regional (Bristol/Oxford/Milton Keynes) on a regular basis. Your office base will be either in LB Kensington & Chelsea (West London Region) or Hounslow (Southwest Region). Occasional travel to our Head Office, near St Katherine’s Dock will also be required. This allows for in person collaboration, team building, line management and other relationship building opportunities.

We support a flexible approach to work with opportunities for agile working for the rest; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for a skilled Surveyor with proven experience in management and delivery of responsive repairs, major works projects, and planned reinvestment programmes or cyclical maintenance programmes.

• You may hold an HNC/HND level qualification or higher in Building Surveying (or equivalent qualification) or be able to demonstrate equivalent work experience.
• You will demonstrate the ability to deliver robust contract management that delivers on time and to budget, and your experience of large scale budget management and valuations.
• You may have some experience working in the social housing sector, which is beneficial but not essential.
• A full UK or equivalent driving licence and access to a vehicle is essential for this role.

Above all we are looking for solution focussed people who are enthusiastic about using their skills to improve our buildings, giving our clients safe and comfortable places to live.

How to apply

To view the full job description please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.Click the Apply Now Button to submit your CV and Supporting Statement by 10 am on 20 May 2024

We will be reviewing applications on a rolling basis and may close this advert early.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Travel required: Home based within North East of England - travel required within region and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)

Role outline and purpose  

Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:

· Develop and execute a strategic plan for reducing the need for food banks’ services locally.

· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.

· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.

Role responsibilities 

· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.

· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).

· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required. 

· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.

· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.

· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.

· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.

Person Specification 

Technical skills and minimum knowledge: 

· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.

· Experience of working innovatively and creatively. 

· Experience of complex problem solving and responding to crisis situations. 

· Strong organisational skills and experience of managing competing priorities within challenging timescales.  

· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.

Behaviours and competencies: 

· Demonstrate a commitment to the values of the Trussell Trust. 

· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.

· Role models inclusive behaviour, values and leadership

· Excellent communication and interpersonal skills. 

· Persuasive and effective coach, presenter and trainer. 

· Ability to be self-motivated, working remotely but also contribute meaningfully to the team and wider organisation. 

· Ability to think critically and strategically.

· Ability to manage partnerships with multiple stakeholders (internal and external). 

Key Stakeholders 

· The food bank network 

· Area Manager colleagues (UK-wide)

· Network Support & Grant Giving

· Pathfinder team

· Financial inclusion team

· Safeguarding team

· External local stakeholders including local authorities, statutory services, third sector and anti-poverty groups

Our Values 

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQIA+, from racially minoritised communities such as Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The Deputy Head of Fundraising will play a pivotal role in advancing our mission. This exciting opportunity would suit a fundraising professional with effective leadership, strategic thinking and analytical skills. Proven experience within the non-profit sector, with a focus on individual giving and major donors is essential. The successful candidate will demonstrate the ability to build strong and productive relationships with a diverse range of stakeholders, both internally and externally.

The Deputy Head of Fundraising will join a small but agile team, providing them with experience across a range of income streams, a chance to develop high-level relationships with senior members of staff and senior volunteers as well as direct experience stewarding donors. There will also be opportunities to develop professionally with support on CPD and other training opportunities.

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH). Please note: regular travel within Greater London will be required to meet donors.

Contract duration

Permanent.

Closing date for applications

Midday (12pm), Thursday 23 May 2024.

Notification of interview

Shortlisted applicants will be notified no later than Tuesday 28 May 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on Monday 3 and Tuesday 4 June 2024.

How to apply

Please visit our Careers page to register an account and apply online. We are unable to accept CVs and kindly request no contact from agencies.

Regional Surveyor - Housing x 2

Agile working in London offices with travel across sites 

£52,000

Are you an experienced Surveyor looking for a career working for a leading charity?

Our client has exciting opportunities for people to join their Assets and Compliance team as Regional Surveyors in Bristol and London.

Their ambition as a homelessness charity and housing association is to end homelessness for good, they believe that a key step of reaching this aim is in providing quality housing. Their Housing Services teams work hard to ensure they can provide safe, comfortable and sustainable homes which give people the opportunity to rebuild their lives.

In the role of Regional Surveyor, you will play a role in helping them continue to deliver on their ambitions, through leading on responsive and planned maintenance service delivery for with supported housing and self-contained accommodation in a designated region. Additional key responsibilities will include:

• Responsibility for inspections of responsive and complex repairs, damp and mould.
• Supporting the delivery of capital and revenue reinvestment programmes and major projects, including cyclical maintenance programmes, refurbishment of acquired assets, onboarding new buildings, and managing termination dilapidations.
• Build strong relationships with our internal and external clients to deliver a high quality, customer focused service and with our supply chain partners to deliver on time and to budget whilst achieving quality work and value for money.

In this role you will travel to various site locations within their West London Region or their Southwest Regional (Bristol / Oxford / Milton Keynes) on a regular basis. Your office base will be either in Kensington & Chelsea (West London Region) or Hounslow (Southwest Region). Occasional travel to their Central Office, near St Katherine’s Dock will also be required. This allows for in person collaboration, team building, line management and other relationship building opportunities.

They support a flexible approach to work with opportunities for agile working for the rest; from home, or other London or regional locations. 

About you

They are looking for a skilled Surveyor with proven experience in management and delivery of responsive repairs, major works projects, and planned reinvestment programmes or cyclical maintenance programmes.

• You may hold an HNC / HND level qualification or higher in Building Surveying (or equivalent qualification) or be able to demonstrate equivalent work experience.
• You will demonstrate the ability to deliver robust contract management that delivers on time and to budget, and your experience of large scale budget management and valuations.
• You may have some experience working in the social housing sector, which is beneficial but not essential.
• A full UK or equivalent driving licence and access to a vehicle is essential for this role.

Above all they are looking for solution focussed people who are enthusiastic about using their skills to improve their buildings, giving our clients safe and comfortable places to live.

Closing date: 3rd June​ 2024

They will be reviewing applications on a rolling basis and may close this advert early.

They are committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.

FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

We are looking to recruit a Senior Event Coordinator as part of the Events team, supporting the organisation and delivery of FIGO events – including the biennial FIGO World Congress, online and regional events, webinars and internal FIGO events – providing an excellent experience to our growing network of stakeholders.

(For further detail about this role, please review the attached Job Description and Person Specification).

We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds. We are an equal pay champion and we don't ask salary history. 

Location: The role is based from FIGO House, Waterloo, London SE1 with 'blended / hybrid working' i.e. with combined office and remote working.