The Role

An exciting opportunity for a candidate with charity experience to develop new systems and processes using best of class CRM, automation and email systems.  Within a team of three, the CRM Manager is responsible for supporting more complex system issues, system development and data selections.

About you

You will be a CRM Manager with at least two years' experience in this area, having managed a CRM across multiple functions in a charity.  You'll have excellent organisational and time management skills and have a calm and flexible approach to work in a busy environment.  You'll be a solution focussed problem solver who is happy to work as part of a small team, with the ability to quickly build excellent relationships across all levels.

You will be confident in managing an enterprise platform CRM system and experience of Dynamics 365 would be highly desirable.  You'll be a results driven individual with previous experience of processing direct debits and Gift Aid, as well as data analysis and marketing data selection.  Strong experience of delivering "queries" and "selections" for non-technical users is essential due to the recent implimentation of our CRM system, as is your technology competency level to enable effective management and manipulation of data. 

If this sounds interesting we would love to hear from you.

Key Responsibilities

Technical product ownership for business systems.

• Dynamics 365 :
  • Maintain functionality as business grows and develops, including development of new fields, functions and forms.
  • Translate user requirements to technical specifications.
  • Provide training and user support as needed.
  • Oversee the calendar for marketing selections
  • Oversee the calendar for data cleanse
  • Ensure new users are set up with correct access to perform their role.
• Microsoft Flow (Power Automate) – create and build flows to automate business processes and integrations.
• SQL servers for Dynamics reporting, exporting and storage.
• DotDigital technical lead and support for Digital team automations and marketing lists.
• Supporting integration of business systems i.e. Donation/Direct Debit website pages, Sage 200c, JustGiving, VirginMoney Giving, Realbuzz, Give Panel and Facebook Fundraising.
• Microsoft Admin Portal – maintaining Dynamics licences for new users.
• CRM Portal – Supporting volunteers’ usage and research grant applications, ensuring technical functionality meets requirements.
• Technical contact for M-hance support.
• Power BI – creating business reports across the charity.
• Across all of the above applications, maintain up-to-date knowledge of current-and-upcoming features.

​​​Maintaining and developing the CRM at Crohns & Colitis UK

• Support the Operations Manager to develop business systems that meet business objectives.
• Serve as the escalation point for system issues that the Database Officer cannot resolve.
• Contribute as a senior voice to the governance groups for the CRM, currently including the Data Governance Group and the CRM Power Users’ Group.
• Lead the maintenance and development of the charity’s business applications.
• Lead on ensuring that the chariy’s business systems are appropriately accurate. 
• Use the database to generate analytical and strategic reports across the charity against agreed KPI’s.
• Support the generation of all data needed to deliver external communications activities including direct marketing, membership and volunteering activities. 
• Responsibility for ensuring all database users are using the system correctly and efficiently in accordance with agreed policies and procedures.
• Maintain issues in shared Service Desk system to the team’s agreed service level standards. I.e. all issues are recorded, reported and actioned in a timely manner.
• The post holder will be a technical contact point for business system providers where necessary.  (The Operations Manager is the commercial contact point.)
• Responsibility for identifying and documenting learning opportunities and process improvements.
• Ensure that applications are run in compliance with relevant data protection and information sharing policies, legislation and best practice.
• Identification and recommendation of any training needed to ensure the above is possible.
• Responsible for developing routines and processes to ensure income data is accurately recorded in the accounting system, and for exploring means of simplifying, and ultimately automating this interface.
• Advise on system choice and integration where new software solutions are to be purchased by the charity.
• Planning, executing, testing and documenting larger system changes and upgrades.

CRM Integration

• Work to ensure the integration of all data processes across the charity (e.g. payment portal, Supporter database and finance database) minimising duplication of activity and risk to data integrity and compliance.
• Support, monitor and maintain the existing Business systems, databases and applications. Respond and prioritise support based on support requests and feedback from the various Directorates.

Staff Supervision

• Supervise and provide technical support to the Database Officer and any volunteers that support this team.

35 hours per week

This is a fantastic opportunity to join a Royal Medical College experiencing growth in users and new requirements in a purpose-built new facility. The College requires a hands-on technical IT Manager to ensure high-quality maintenance of their existing systems, as well as providing strategy and direction for the future of the function. You will be responsible for existing and future projects such as the implementation of a new CRM system and the delivery of plans to ensure long-term support for infrastructure and user services 

The core elements of the role are as follows:

1. Strategic - Create - 5%, including setting strategic plans for the use of ICT at RCPath with input from all relevant business users.
2. Strategic - Develop - 5%, including establish systems and solutions in conjunction with users and outside suppliers, and appropriate to an agreed set of standards.
3. Operational - Implement - 15% - including oversight of implementation of new systems, in conjunction with user expectations and resources.
4. Operational - Manage - 75% - including planning and provision of systems security, availability, network management and business continuity, as well as Staff Management.
5. In addition to overall responsibility for the function of ICT, the post holder will be the lead person for ICT matters or input into business plans and processes: Security, operational planning, budget setting, network architecture, policies, active directory management, user management, visitor/tenant access and interfaces with external systems and networks.
6. Overall, the ICT Manager’s responsibility is for the continuous development of an IT strategy, to initiate proposals for the introduction of innovative IT solutions to meet organisational needs, maximise utilisation and security of existing business systems and develop new applications, as well as manage and develop an established and skilled support team.

ABOUT YOU 

• Proficient knowledge in overall IT and Communications infrastructure, networks, IT security, hardware and also complex applications, databases (SQL), web and server based solutions, software as a service (SAAS) approaches and detailed knowledge of Microsoft systems and software (including Office 365).
• Have a track record of delivering IT projects.
• Possess the gravitas to define strategy and clearly communicate this to other members of the senior management team.

ABOUT US

Pathology is at the heart of modern healthcare. Pathologists work to prevent, diagnose, treat and monitor diseases and are involved in the diagnosis of disorders affecting every organ of the body, from before birth to after death. The majority of tests requested by doctors will be performed and interpreted by a clinical scientist or medically qualified pathologist.

HOW TO APPLY

To apply, please complete an application form and email it via the Apply button.

Closing date: Monday 3rd February 2020

First Interviews will be held the week commencing 10th February 2020.

Local Fundraising Relationship Manager

Homebased – Bristol, Bath and South Gloucestershire

£27,472 to £29,091 pro-rata

11-month Fixed Term Contract

The role

As a Local Fundraising Relationship Manager at Guide Dogs, you will develop and implement a local plan as part of the community fundraising strategy delivering significant volunteer-led income through a person-centred approach. You will need to build effective relationships to empower and enable fundraising groups, donors and supporters to identify their fundraising aspirations and create plans to achieve them. This role will cover Bristol, Bath and South Gloucestershire regions.

Who we’re looking for

In order to be successful in this role you will need the following skills and experience:

• Experience of professional fundraising or equivalent (e.g. marketing, sales, business development).

• Experience of working to and achieving financial targets and deadlines.

• Experience of increasing income through identifying and delivering new fundraising development opportunities.

• Experience of managing and developing fundraising groups and volunteers

• Excellent relationship manager and motivator of volunteers and fundraisers.

• Ability to take a strategic approach to developing fundraising support in the Community Team area. Ability to self-motivate, prioritise workload and resolve problems and issues.

To find the full list of requirements, please see the Person Specification within the Job Description below.

Benefits

This role is 21 hours per week over 3 days, with 26 days pro-rata paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. 

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

How to apply

Applications can be made using the online application form. You will need to evidence the criteria as set out in the attached job description. As part of our safer recruitment policy, we do not accept CVs for job applications.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Galapagos Conservation Trust (GCT) is looking for an experienced Individual Giving & Membership Manager to support and grow our income from donors who give to us through membership, regular donations, annual appeals, fundraising events and legacies. Reporting to the Head of Individual Giving (Major Donors), you will be responsible for donors giving under £1,000 / year while working in our friendly and busy office in central London. By building upon existing relationships and attracting new supporters you will grow our income in this area, helping to create a sustainable platform for all of our fundraising activities.

What we want

• 3-5 years proven experience in individual fundraising
• Proven experience of generating regular income from individual donors and meeting donor recruitment and retention targets
• Excellent technical skills in CRM databases, reporting and analysis with a good understanding of audience segmentation and donor journeys
• Experience in the production of fundraising materials (both in print and digital)
• A good communicator who is also target driven and goal oriented
• A strong member of the team who will be responsive to the changing demands of a growing organisation
• A passion for conservation and the natural world

What you will get

• 4000 engaged supporters
• Support from a Membership and Communications Officer
• Opportunities to develop your skills and to benefit from professional external training to support further development where relevant and feasible
• A connection with cutting edge conservation projects in the planet’s first World Heritage Site, the Galapagos Islands and the surrounding Galapagos Marine Reserve
• To be part of a committed team which is supported by a fully engaged Board of Trustees

To apply

Please send a completed application form and a covering letter explaining how you meet the key requirements of the role and your motivation for applying. The application form and contact details can be found on our website.

Closing Date: midnight on Sunday 2nd February 2020

Interviews are likely to take place during the week of 10th February.

Thank you for your interest.

We are looking for a Membership and Finance Administrator to support our work to promote food science and technology for the benefit, safety and health of everyone.

As our Membership and Finance Administrator, you will play a crucial role supporting our members by maintaining member records, processing information, sending communications and information.  Our members will find you a delight to work with.  You will be a database whizz and be able to produce meaningful reports from our data.  We are updating our systems, so experience of working to improve an existing or deploy a new database system would be welcome.  You will have experience of membership or subscription-based processes.

You will also help run our financial activities – processing member transactions, issuing customer invoices, arranging to pay suppliers, reconciling transactions, and liaising with our accountants and auditors.  You will probably be familiar with Sage, Xero or some other accounting package.

We are a small team, so we all help to keep the office running smoothly.

If you are interested in developing your membership and finance skills, join us to help put our ambitious plans to grow our membership over the next few years into practise.  Send us your CV and a cover letter - please ensure you have read the person specification. We will look at applications as we receive them.  If we think you could be right for the role, we will ask you to come in to meet us.

No agencies please.

Established in 1866, the Royal Aeronautical Society (RAeS) is the world’s only professional body dedicated to the entire aerospace community.

We are currently looking to recruit a Membership Development Officer to support the Membership and Professional Standards Department to effectively deliver the recruitment and retention strategy and set growth targets.

Key Responsibilities:

• Proactively seek opportunities to recruit and retain members and registrants, promoting the Society through engagement with key organisations, industry partners and stakeholders to achieve the annual growth target
• Provide comprehensive information and guidance to prospective and upgrading members and registrants via email, telephone and social media platforms
• Co-ordinate the lead management of enquiries to ensure timely follow up, engagement and conversion
• Contribute to the engagement of Corporate Partners, the MOD and Defence Enterprise, Higher and Further Education Institutions and non Corporate Partner organisation to ensure RAeS presence at relevant key events
• Support the promotion, organisation and delivery of the annual briefings and workshops program
• Assist with the industry shows/exhibitions
• Maintain the relevant pages of the Society’s website, updating layout and content ensuring the provision of engaging, concise and comprehensive information
•  Assist with the promotion and content for the Society digital platforms, including the Young Members App, Mentor Matching and CPD/LMS platform
• Plan and produce engaging content for the AEROSPACE magazine articles and adverts

Person Specifications:

The ideal candidate:

• Should be educated to Level 3 and have experience of working in a membership, charity or customer focused environment
• Must have strong administrative experience and working with databases
• Effective communication and interpersonal skills are essential for this role
• Aerospace/Aviation knowledge would be desirable

In return for your commitment we guarantee your development within the role and offer an attractive salary, life assurance, pension and healthcare scheme.

We value equality and diversity and positively encourage applications from everyone.

As part of our recruitment process, the RAeS collects and processes personal data relating to job applicants. The RAeS is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.  All applications will be deleted or destroyed one month after the recruitment process has ended.  Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice.

Senior Trusts & Foundations Manager

The Scar Free Foundation has a simple, focused mission; to achieve scar free healing within a generation. We have a 20 year track record in major donor fundraising, sustained relationship building and research excellence that has already delivered clinically meaningful outcomes. With impeccable, senior, volunteer leadership and an amazing group of Ambassadors – those with compelling stories to tell about their own scarring – we now seek an experienced and skilled story-teller, to help bring these elements together, in support of our vision of a world without scarring.

Main Duties and Responsibilities

The Senior Trusts & Foundations Manager will assist the Chief Executive in delivering the Foundation’s fundraising campaign by leading on fundraising from major Trusts & Foundations and Governmental sources.

Bid Writing & Reporting

• To prepare and submit well-written, compelling and complete funding applications of the highest standard.
• To integrate effectively with the academic, scientific, clinical and patient communities we support to understand and effectively present the scientific as well as the human, emotional and economic case for funding.
• To develop an excellent working relationship with the Board of Trustees and Development Board to maximise their networks, and to support the Chief Executive and senior volunteers to establish and strengthen Trustee- and Director-level grant making trust relationships.
• To establish productive relationships with senior Trust & Foundation staff.
• To work with the Development Officer (whom you will manage) to research prospective grant making trusts whose interests are in line with the charity’s aims and to prepare summary briefs for the Chief Executive and senior volunteers as and when required.
• To track and maintain an accurate timetable of acquired Trust funding, pending applications and prospects and to record funder interactions using the charity’s database, Raiser’s Edge.
• To work with the Company Secretary & Finance Manager to process and record donations.
• To prepare concise reports to funders on the impact of their giving.

• To log and monitor the progress of agreed funder actions on Raiser’s Edge and to check in regularly against these with staff and senior volunteers.
• To identify and manage resources, key directories and publications necessary to support this research.
• To write content for online and physical supporter materials, as required.
• To support the Chief Executive with the overall campaign strategy, taking on other duties as required.
• To attend events as a representative of The Scar Free Foundation as required.

Person Specification

• At least five years’ experience in trust fundraising for the voluntary sector, though not restricted to working for a medical research charity.
• A proven track record of drafting meaningful, successful proposals to Trusts and Foundations and Statutory sources of at least six figures.
• Evidence of an aptitude to work with senior, highly influential and well-connected supporters, donors and canvassers.
• Some knowledge of Raiser’s Edge or equivalent fundraising database.
• An expert understanding of the core principles of Trusts & Foundation Fundraising, with a focus on building long-term and sustained senior relationships with grant makers.
• Experience of managing staff

Are you passionate about turning data into insights? Do you have experience of delivering high quality analytics? 

Kew is preparing for a major fundraising Campaign. To support us to achieve our ambitious targets, we are looking for a talented Insight Manager who will play a crucial role in shaping strategic insight reporting at Foundation.

Kew is the world’s leading botanic gardens, at the forefront of plant and fungal science, a UNESCO World Heritage Site and a major visitor attraction.

We want a world where plants and fungi are understood, valued and conserved – because our lives depend on them.

We use the power of our science and the rich diversity of our gardens and collections to provide knowledge, inspiration and understanding of why plants and fungi matter to everyone.

We are looking to recruit a talented Insight Manager who has experience of managing insight projects, has a track record of driving action from insight and has demonstrable experience of using and building complex queries and SSRS reports in SQL.

We would especially like to hear from people who have worked in a fundraising, membership or similar environment such as the luxury, recruitment or subscription-based organisations.

It’s an exciting time to join the Foundation team and we’d love to have you on board.

We offer a fantastic range of benefits including a broad range of Learning and Development opportunities, with access to the Civil Service training curriculum, generous annual leave entitlement for new starters, family friendly policies, a choice of competitive pensions and flexible benefits scheme as well as free entry into a wide range of national museums and galleries. 

If you are interested in this position, please visit our website for more information and to apply.

Closing Date: 26/01/2020

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No Agencies please

Access to justice should be equally available to everyone, regardless of their financial situation. Receiving the legal advice they need makes a huge difference to people's lives, reducing debt, poverty and homelessness, and combatting discrimination and injustice.

The London Legal Support Trust (LLST) works to support law centres and legal advice agencies in London and the Home Counties by providing them with grant funding alongside other forms of support. We do this by holding large fundraising events, most notably the London Legal Walk, which raised £869,000 this year, and providing the funds through grant rounds to the agencies where they are most needed. We offer our knowledge and experience of the sector to help the agencies become more sustainable. We also work with other grant-making bodies.

We are seeking an experienced fundraiser with excellent communication skills and a successful track record of exceeding targets across a range of income streams.  They will be able to influence and motivate others, build positive relationships with key stakeholders and work collaboratively throughout the organisation.

Working in a small, energetic, friendly and busy team, you will be able to make a significant and positive contribution from the start. This is a fantastic opportunity for someone to have a real impact on the fundraising, communications output, marketing and organising of events. You will work very closely with the CEO of LLST as well as Head of Fundraising and Events Manager.

Flexible working and part-time options are available for the right candidates.

Supporter Service Manager
Slimbridge, Gloucestershire

About Us

WWT (the Wildfowl & Wetlands Trust) is the nation’s leading wetland conservation charity. We are pioneers in protecting wetlands for wildlife and people, both in the UK and around the world.

Almost all life depends on wetlands for water, food, or habitat. Yet a third of all wetlands have been destroyed. We are leaders in saving threatened wetland wildlife, a centre for excellence in conservation science and experts in wetland management and creation.

Supporters are at the heart of everything we do and so we are now looking for a Supporter Service Manager to deliver excellent supporter care and ensure the voice of our supporters is heard across the organisation.

Your Benefits

- Salary of £34,671 - £36,496 per annum
- 25 days’ annual leave plus Bank Holidays (increasing to 30 days’ holiday with service)
- Contributory pension scheme
- Life assurance
- Free car parking and secure bike storage areas
- Cycle to work scheme
- Free entry to all our centres

If you have customer services or financial admin team management experience gained within a charity or membership organisation, this is a prime opportunity to drive your career forwards with our vital charity.

You’ll play a pivotal role in our supporter processes, to ensure our supporter’s gifts are effectively and efficiently facilitated, helping WWT continue protecting wetlands through their support.

We also offer a supportive and forward-thinking work environment where you will be able to grow and develop professionally whilst playing your part in the support of our wetland habitats.

The Role

As the Supporter Service Manager, you will play a key role in leadership of the Supporter Services Team, ensuring excellent supporter care and stewardship is provided to all those who contribute to our organisation.

Your team sits within the Supporter Development Department and looks after our large, diverse supporter base. As the senior member of the team, you will play a role in the senior management of the overall department and will work to deliver an ambitious new strategy to improve the supporter experience, implement new supporter journeys and maximise the voluntary income.

Additionally, your role will involve:

- Streamlining team working and capitalising on new opportunities
- Line managing the Supporter Service Team Leader, Supporter Service Co-ordinator and two Supporter Service Officers
- Indirectly managing a team of six Administrators
- Overseeing the fulfilment of subscription products
- Managing a range of fundraising administration responsibilities
- Ensuring that supporter gifts are handled with care and processed efficiently
- Delivering accurate and compliant supporter records

About You

To be considered as the Supporter Service Manager, you will need:

- Experience of managing a customer services and financial administration team in a charity or membership organisation
- Experience of direct line management including all aspects of the employee life cycle
- Experience of working with ThankQ or similar CRM databases
- Experience of managing budgets
- Experience of implementing process improvement measures
- Experience of resource planning, creating rotas and team schedules
- The ability to inspire, lead and motivate target driven teams
- To be educated to degree level or equivalent

A customer service and/or management qualification would be beneficial to your application. Experience of contact centre management and high-volume telephone call cover would also be an advantage, as would experience of managing suppliers.

Other organisations may call this role Supporter Engagement Manager, Supporter Service Team Manager, Supporter Manager, Supporter Care Manager, Fundraising Manager, or Fundraising Campaign Manager.

We are eager to hear from those who have held the role of Customer Service Manager, Financial Administration Manager, Accounting Manager, Customer Care Manager, or Customer Support Manager.

Webrecruit and WWT are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you think you could make an impact as our Supporter Service Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Ronald McDonald House Cardiff provides free "home from home" accommodation for parents who's children are critically ill at the Noah's Ark Hospital in the University of Wales Hospital, Cardiff. We are looking for a Deputy House Manager to assist in running this accommodation facility.

Role Purpose:

• To work alongside the House Manager and team to create a strong dynamic and inclusive working environment
• To be an ambassador of and follow-up on all Ronald McDonald House Charities Policies
• Assist with producing and managing House budgets
• Take responsibility for the House Operations in the House Manager’s absence
• Support the House Manager in establishing and developing community and fundraising partnerships

Key Responsibilities:

• Coach and lead a team of House Assistant, Housekeepers and other operations supporting roles to balance the challenge of communal living & creating a supportive home from home environment
• Work with the House teams to allocate rooms and standardise family introductions to the House
• Coordinate administration and operational duties within the team
• To establish and develop valuable donor relationship, ensuring all fundraising, ensuring all fundraising opportunities are explored and passed on appropriately
• To work to an agreed budget and understanding the importance of maintaining tight controls within the House
• Ensure personnel files are accurate and comply with Charity and legal regulations

Key Responsibilities:

• Understand and follow policies and procures for the House's key control system
• Oversee full and proper use of database systems
• Manage the House team schedule
• Manage House volunteers
• Be involved in House events and activities

Knowledge and Experience:

• Experience of line management
• Experience of working/managing in a communal living environment (desired not essential)
• Basis understanding of employee relations i.e. disciplinary investigation and performance systems

Skills and Abilities:

• Ability to manage a team to achieve high standards of House Operations and build and maintain relationships
• Excellent verbal and written communication skills and confident in communicating with a wide range of audiences
• Good IT Skills
• Be able to show empathy while maintaining professional boundaries
• Demonstrates an understanding of and maintains the principles of confidentiality

Ambitious, self-motivated and enthusiastic:

• Understand or willing to learn medical terminology most frequently used by resident families

Things We All Do:

• Respect diversity and works diplomatically with a variety of different audiences
• Show cultural and interpersonal sensitivity, working well with each other
• Promote the Vision, mission and core values of RMHC
• Attend and assist at RMHC events and activities

Database Assistant

Position Objective:

To assist in the operation and maintenance of PETA and its affiliates’ membership data-entry and supporter-care programmes

Term of Employment:

Full-time

Reports to:

Database Manager, PETA Foundation

Primary Responsibilities and Duties:

• Assist in the management of Raiser’s Edge databases
• Help maintain accurate, consistent, and reliable information about supporters for fundraising and relationship-development purposes
• Assist with data-hygiene processes
• Work with Development Department staff members to make necessary changes to data processing, coding, and analysis for new fundraising projects
• Assist with the transactional elements of the committed-giving programmes, including Direct Debit claims, standing orders, Payroll Giving, and Gift Aid claims
• Help import and export data to and from external suppliers
• Support the finance team with reconciliation of income
• Assist with data segmentation to support direct mail, online, and other fundraising programmes
• Pull custom reports from Raiser’s Edge as requested by fundraising staff
• Train new members of staff on database functions as required
• Perform any other duties assigned by the supervisor

Qualifications:

• Experience of working in a direct marketing team is preferred but not essential
• Knowledge data segmentation
• Ability to collate, analyse, and present data methodically and accurately
• Experience of supporting large contact management databases such as Raiser’s Edge preferred but not essential
• Demonstrated excellent organisational skills and attention to detail
• Demonstrated excellent written and verbal communication skills
• Good numerical skills
• Ability to work both independently and in a team environment
• Commitment to the objectives of the organisation

This is an exciting time to join the PARN team at a key point in its development cycle. The new post holder will join the leadership group helping to shape the future of PARN. The role would suit a graduate with some membership development experience and a sound communication background. We are looking for an innovative problem solver who challenge and who likes to get things gone.

ABOUT THE ROLE

Job Title: Membership & Communications Coordinator

Reports to: Head of Services

Salary: Up to £23,000 pro rata depending on experience

Hours: 4 days a week – flexible working hours available

The Membership & Communications Coordinator will interact with all members of the PARN team along with, external suppliers, sponsors, conference speakers and delegates but most especially with PARN members. This is a chance for a self-starter to make a role their own.

The post holder will be expected to coordinate PARN’s member relations, help grow membership numbers and promote and support PARN’s events and training courses.  Whilst taking responsibility for the successful running of all membership activities, the actions and responsibility for delivering these will often be undertaken by others. In these circumstances the post holder will ensure these are well planned and delivered.

PRINCIPLE DUTIES:

• Together with the Head of Services set and achieve annual targets for membership recruitment and retention
• Take responsibility for the day to day organisation, implementation and proactive delivery of membership services, including coordination of membership subscriptions and renewals.
• Establish and maintain all membership processes
• Maintain and update membership contact database (IMiS - CRM system)
• Ensure good communications of all member benefits
• Coordinate PARN contacts with member organisations, liaising with PARN staff to communicate specific information to members
• Plan all member communications (Sector news, e shots and mail-merges)
• Create e-shots for forthcoming events and activities
• Brand management – create new marketing collateral and materials
• Build first class relationships with key contacts at member organisations
• Research, collate and produce reports for internal team and strategy meetings. Contribute to membership strategy at these meetings.
• Support with implementation of specific marketing activities relevant to membership
• Contribute to production of written materials for web site and promotional documentation
• Provide membership information to support promotional and recruitment campaigns
• Ensure that training events meet member needs and training requirements suggesting adjustments and changes as appropriate.
• Be a an active contributor to the regular PARN team and strategy meetings
• Take an interest in and have knowledge of PARN strategy, business and financial objectives and performance

Person Specification:

• Excellence in written and verbal communications
• Great relationship building skills
• Membership development experience with good customer facing skills
• Comfortable and confident with working on the telephone to sell membership
• Experience managing websites using a Content Management System
• Experience in supporting marketing campaigns
• Experience of managing contact lists
• Self starter with strong organisational skills
• Excellent eye for detail
• Computer literate and experienced in using Microsoft Office packages

ABOUT PARN:

PARN currently has around 125 member organisations mostly in the UK (with some in Ireland, Australia and Canada). It operates a rolling monthly membership cycle and a busy calendar of meetings, events and training courses aimed at both members and non member professional bodies.

Office hours are 9am-5pm, Monday-Friday – the post is offered on a part time basis for 4 days a week.

We hold a number of events and meetings each year outside Bristol. There will be some requirement to attend these, but only by prior arrangement.

Salary offered c£23,000 pro rata ft but dependent upon experience.  Contributory pension

Please note applications without a covering letter will not be considered

Do you love books?  Have fantastic customer service skills?  Are you willing to work hard to ensure our members receive the best possible service?  Then we want to hear from you.

Listening Books is an audiobook library service for people whose illness, disability, learning or mental health difficulty impacts on their ability to read the printed word  We are looking for a hard working individual to join our team at a very exciting time of growth.We have over 9000 audiobooks in our postal and online library and serve some 90,000 members across the UK.  We are also in the process of installing a brand new bespoke database and website.

• Salary £20,500 per annum, full time
• Location Southwark, London, Greater London
• Job Type Permanent
• Category Membership, Admin, Customer Service
• Sectors : Education, Health, Disability

The role

The successful candidate will be working in our library to deliver a professional, customer-focused service, responding to member requests and enquiries via telephone and e-mail.  They will be required to assist with the day-to-day running of the library, ensuring CDs are delivered to members, processing new member application forms, dealing with enquiries from prospective members, digitising and processing audiobooks as well as undertaking a variety of other admin duties.

We are looking for a dedicated and conscientious individual with fantastic customer service skills, as they will be talking to a range of different clients with varying disabilities.  Typical queries from members tend to include requests for information about the services we offer, advice about the audiobooks we stock in the library and technical questions regarding our download and streaming services. 

We are a member led charity and the successful candidate will understand that their role is pivotal to ensuring the best possible experience for members of Listening Books throughout their membership with us.  Your work and correspondence with the members will ensure the recruitment and retention figures the charity has been seeing will continue to rise, as we endeavour to provide the best audiobook service possible to all people with an illness and disability which prevents them from accessing books.

We are a small team who work closely together and we are seeking an enthusiastic candidate to continue our good work.

Benefits:

Listening Books runs a matched contributions pension scheme up to a maximum of 8% of an employee's (gross) salary. We also offer an interest free travel loan for eligible employees and paid sight tests. You will receive 20 days paid holiday each year plus bank holidays and this will rise as follows on length of service to 21 days after 2 years’ service, 23 days after 3 years, 24 days after 4 years, 25 days after 5 years, 26 days after 6 years and 27 days after 7 years.

Please send your CV and a covering letter, detailing your suitably for the position with reference to the job description and person specification. Due to the high volume of applications we expect to receive, we regret we will be unable to respond to unsuccessful candidates. CVs received without covering letters will not be considered.  

CVs and covering letters should be addressed to Louise Barling. Closing date for applications: 11.00am, Tuesday 28th January 2020

Interviews: Tuesday 4th February 2020

Listening Books is committed to equal opportunities for all and operates a diversity policy.

Registered charity number: 264221