Jobs in England
Transparency International (UK) are looking for a Research and Investigations Officer.
You will be responsible for producing new knowledge, insights and high-quality written material, at pace, to support our strategic advocacy objectives.
You will keep abreast of developments in their field, and build expertise to inform solutions for us to advocate to key stakeholders, particularly those in parliaments and governments across the UK.
The Research and Investigations Officer will report to the Head of Research and Investigations and perform this within the UK Programme, focusing on corruption in the UK.
What will I be doing?
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building and maintaining a technical knowledge of relevant laws, regulations, policies and procedures to advise and support advocacy colleagues in their engagement with key external stakeholders
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translating findings and policy positions into high-impact outputs to advance TI-UK’s advocacy objectives, including reports, briefings, blogs, and draft lines for media comment
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contributing to the development of new and impactful solutions to the problems we identify through our research and investigations
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horizon scanning for significant developments in strategic areas of interest for TI-UK
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supporting the delivery of cutting-edge research and OSINT investigations, both within TI-UK and in partnership with our allies in media and civil society
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developing, maintaining, improving and promoting tools to support TI-UK’s strategic objectives, including the Open Access lobbying transparency platform
Who we are looking for?
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a first degree in in social science, a similar discipline, or equivalent experience
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up to date with trends, developments, and best practice in UK politics
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strong written communication and verbal presentation skills with ability to deliver high quality briefings, reports and presentations with minimal supervision
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experience in interpreting laws, policies and regulations and providing specialist advice and guidance to others (desirable)
Why TI-UK?
Transparency International is a global movement sharing one vision: a world in which government politics, business and the daily lives of people are free of corruption. Transparency International UK is the UK national chapter of this movement. We work with the UK and devolved governments, parliamentarians, civil society and the private sector to tackle corruption at home, addressing the UK’s global corruption footprint and helping multinational companies prevent corruption by operating with integrity. We are also home to two major global programmes tackling corruption in the Defence and Security and the Global Health sectors on behalf of the wider Transparency International movement.
What can you expect from us?
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A collaborative, flexible and friendly working environment where you will be provided with:
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A competitive salary for our sector
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Up to 6% contributory pension
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A 35-hour working week for full-time roles with flexibility to support your work/life balance. Our approach to blended working (full details on our website) allows you to benefit from regular connection and collaboration. You are also entitled to submit a flexible working request in line with our policy.
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Generous annual leave: 28 days plus statutory public / bank holidays as well as discretionary a gifted winter holiday break of three to four days each December between Christmas and New Year
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Enhanced leave beyond statutory requirements to support your parental or caring responsibilities
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Family friendly policies
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Additional leave to support your volunteering or community service
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Employee Assistance Programme (Aviva) to support your physical, mental & financial health.
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Training and Development related to your role
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Season ticket loan/ Cycle to work scheme
The client requests no contact from agencies or media sales.
A rewarding opportunity has arisen at Sister Circle to support the onboarding and the overall journey of our volunteers.
As Volunteer Training and Support Officer, you will help create welcoming, well-organised learning spaces that enable volunteers to feel confident, supported, and connected in their role. You will coordinate training logistics, prepare materials and resources, support volunteer recruitment and onboarding, and ensure the smooth administration of the programme.
Working within the Volunteering Team and the wider team, you will help our volunteer programme grow and thrive within the communities we serve.
This role would suit someone who enjoys bringing people together, building relationships, and ensuring that the practical details behind a programme run smoothly.
We are looking for someone who:
- Has experience coordinating training sessions, events or similar activities.
- Is confident managing administrative processes, logistics, and records.
- Enjoys building relationships with volunteers and community partners.
- Communicates clearly, warmly, and with empathy.
- Understands trauma-informed, inclusive and culturally responsive practice.
- Can work both independently and collaboratively within a small team.
- Is organised, proactive, and able to manage multiple priorities.
Desirable: experience working with volunteers or supporting marginalised communities; ability to speak a community language such as Bengali, Urdu, Romanian or Polish.
How to apply
Please submit your CV and a cover letter (maximum 1 page) outlining how your experience and skills meet the criteria for the role..
Deadline: 12pm on Wednesday 6th, May 2026
This role is open to female applicants only as permitted under Schedule 9, Paragraph 1 of the Equality Act 2010. The successful candidate will be required to complete an enhanced DBS check.
We build trusted relationships that create sustainable transformation for women’s wellbeing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a hands-on General Manager to lead an exciting new social enterprise in Lambeth — combining a busy bike repair workshop with a welcoming community café.
This is a unique opportunity to run and grow a business that not only serves the local community but also supports people with mental health challenges and other barriers to employment to gain skills, confidence and move into work.
You’ll oversee the day-to-day running of the bike shop and café, balancing commercial performance with meaningful social impact. This is a varied, fast-paced role where you’ll need to be proactive, organised and happy to get stuck in.
Abbevilles Bikes is part of First Step Trust, a charity with over 30 years’ experience supporting people into employment.
Key responsibilities:
- Leading daily operations across the bike shop and café
- Managing a small team and supporting volunteers
- Driving sales and working towards financial sustainability
- Delivering excellent customer service and building local relationships
- Supporting on-site training and development activity
What we’re looking for:
- Experience managing a service, project or small business
- A hands-on approach and confidence taking ownership
- Strong organisational and people management skills
- A commercial mindset with a passion for social impact
You don’t need to be a bike expert — just a willingness to learn.
What we offer:
- The chance to build and grow a new social enterprise
- A supportive and friendly working environment
The client requests no contact from agencies or media sales.
Outreach Housing Support Worker
Salary Banding: £28,893.00 per annum with potential to progress through salary band.
Contract: 12 month Fixed Term contract
Hours: Full Time, 37 Hours Per Week
Location: Hatfield / Hybrid / Hertfordshire travel - Candidates must have a full driving license and use of own vehicle for business purposes
Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998. We’re a professional, passionate and supportive team, working together to prevent and relieve youth homelessness.
Make a real difference
You’ll deliver high‑quality housing advice to young people aged 18–24, helping them understand their realistic housing options and navigate moments of crisis. Working closely with colleagues and partners, you’ll support effective engagement to prevent current or repeat homelessness.
The young people we work with are inspiring and resilient, but often face complex challenges with little support. We’re looking for someone with empathy, patience and determination who can help them overcome barriers and move forward with confidence.
What you’ll bring
- A full, clean driving licence and access to your own vehicle
- A strong passion for supporting individuals with diverse and complex needs.
- Dedicated to providing inclusive and compassionate support to people from all backgrounds.
- A strong understanding of the challenges facing homeless young people
- Excellent interpersonal skills and the ability to engage and motivate young people
- Confidence managing varied workloads and competing priorities
- Strong organisation, record‑keeping and IT skills (Word, Excel, Teams, Outlook)
- A clear understanding of confidentiality, professional boundaries and integrity
- The ability to work independently and as part of a supportive team
- Flexibility in approach and a commitment to learning and development
- Knowledge of the voluntary sector (desirable)
What we offer
- A supportive, knowledgeable and collaborative team
- 25 days annual leave plus bank holidays (increasing to 28 with service)
- An extra day off for your birthday
- Holiday purchase scheme and hybrid working
- Mileage paid for work‑related travel
- People’s Pension and Group Life Insurance
- BHSF Health Cash Plan and Employee Assistance Programme
- Blue Light Card discounts
- Company sick pay scheme (subject to eligibility)
- Ongoing training and development, including secondment opportunities
- Long service awards, refer‑a‑friend scheme and monthly staff draws (early finish or lunch with your manager!)
If you’re passionate about doing work that matters, take pride in supporting others, and want to be part of a charity where people genuinely care, we’d love to hear from you.
If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you!
To apply please go to our website and click the link to apply. We require a covering letter or Video showcasing your skills and experience relevant to the role along with you CV. Please ensure you upload these documents to our recruitment portal to complete the application process.
Closing Date 30 April 2026. Recruitment afternoon will be held on 5th May 2026 therefore please ensure you are able to be available and if successful there will be a further personal interview stage held on a date to be confirmed. If you need any reasoable adjustments or access arrangements throughout the interview and application process please contact us and we will endeavour to support your needs.
To apply please go to our website and click the link for Outreach Housing Support Worker
Recruitment afternoon will be held on 5th May 2026, therefore please ensure you are available to attend this date and if successful there will be a personal interview stage held on a date to be confirmed.
Equal Opportunities
We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.
hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.
Breaking the cycle of youth homelessness through education, advice and support for young people and their families

The client requests no contact from agencies or media sales.
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.
After visiting Smart Works, 68% of clients secure a job within a month, gaining financial independence and transforming their lives.
The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In 2025 we launched our new 5-year strategy- we are aiming to build a future where every woman, at any stage of her career, can access trusted, personalised support to secure employment. We aspire to be local in feel, national in reach, shaped by the voices of women, valuing every story and every success.
More information about who we are can be found on our Smart Works website.
About the Role
Last year Smart Works Leeds hit an important milestone when they supported over 1000 women with their coaching and dressing service. Over the next 12 months and beyond, there are plans to grow the service even further and ensure that all unemployed women located in Yorkshire are aware of the transformative service available to them at Smart Works.
The Fundraising and Partnership Lead will focus on the corporate and stakeholder partnership fundraising activity, supporting the Head of Fundraising to generate a six‑figure annual income portfolio. The role involves identifying, approaching and converting new corporate prospects into engaged funding partners aligned with the charity’s cause and objectives.
They will work with the Fundraising team and the Board of Trustees to deliver the fundraising strategy, activity plan and support the organisation’s long‑term sustainability.
How to Apply
Please head to our website to read the full job pack and then sumbit your CV and Cover Letter through our recruitment system.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please get in touch and we'd be happy to support.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
Use your leadership abilities to strengthen and encourage the persecuted church around the world.
Today 388 million Christians experience high levels of violence and oppression for their faith. And the shocking thing is that most people in the UK don’t know about it. Open Doors UK and Ireland raises awareness about the growing levels of persecution and enables people to join a huge underground global network which is keeping the church alive in the most dangerous and difficult contexts - despite the determined efforts of extremists to eradicate Christianity.
As we identify with people suffering for their faith, through prayer, giving and taking action, we see our faith grow. We see the church here become the mature body that we are called, in Scripture, to be.
We are now seeking a Chief Executive Officer to lead this work through a season of missional growth, opportunity and ambition. The CEO will be pivotal in raising the profile of the persecuted church, deepening connections with the church in the UK and Ireland and influencing Government to protect Christians around the world.
To that end, the CEO will be a strategic leader, highly relational in approach, agile and nimble in mindset, delivery-oriented and passionate about strengthening the church.
If that sounds like you please see the job pack attached and prayerfully consider applying. You can expect to have your own faith, reading of Scripture and prayer-life, transformed!
Closing date for applications is 8th May 2026.
Membership Officer
£38,469 pa plus excellent benefits
Aldgate, London
35 hours per week
The ideal candidate for the Membership Officer role will be an organised, detail-oriented individual with strong administrative, financial processing and customer service skills.
You will be confident managing multiple workstreams within a busy professional body environment and comfortable working with membership databases, financial transactions, and structured processes.
The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices.
The College is a charity with over 13,000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK.
The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology.
Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care.
The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College.
We reserve the right to close the position early if we receive enough suitable applications.
Closing date: 27 April 2026.
The client requests no contact from agencies or media sales.
We are seeking a strategic and creative Communications and Engagement Manager to join our small but mighty team. As the only completely independent member body in the criminal justice sector, we represent 200 charities, academics, legal experts, and individuals with lived and professional experience. This is an exciting, varied role where you will build the CJA’s profile, amplify the vital work of our members, and help drive systemic change at a pivotal moment as we approach our 20th anniversary.
The client requests no contact from agencies or media sales.
The Criminal Justice Alliance (CJA) is seeking a strategic and creative Fundraising and Impact Manager to join our small but mighty team. As the only completely independent member body in the criminal justice sector, we represent over 200 charities, academics, legal experts, and individuals with lived and professional experience. This is a brand-new, high-impact role created at a pivotal moment as we approach our 20th anniversary and begin developing our 2027-30 strategy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Assistant
Ref: LL/26/03
c.£31,230 per annum, plus benefits
St James’s Square, London SW1 (with flexibility in line with hybrid working policy)
35 hours per week, Monday to Friday, 9.30am - 5.30pm
About The London Library
For over 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million volumes, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word.
We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity. We have over 7500 members and charitable turnover of circa £5m per year.
About the Role
We are seeking an experienced Finance Assistant to join our not-for-profit Finance Team. The role is responsible for the day-to-day processing and recording of Library transactions including receipts and payments, effectively, efficiently and accurately.
In this pivotal role, you will:
· Create, manage, and maintain accurate and complete purchase ledger and sales ledger data, and ensure supplier payments are made on time
· Manage entries in the Continia document-capture accounts payable system and Microsoft Business Central finance system
· Maintain a logical audit trail for all transactions
· Assist with preparation and processing of payroll
· Support the Library’s staff and budget holders
About you
We are looking for someone who
· Has demonstrable practical experience of effective purchase/general/sales ledger operations and management of financial processes in a not for profit and/or membership organisation
· Is fluent in the use and understanding of accounting software for medium sized entities/charities (Microsoft Business Central preferable)
· Has experience of supporting payroll processing (preferably in Sage)
· Has experience with Microsoft Dynamics or other CRM software for membership and/or charitable donations data
· Has demonstrable ability to work both effectively as part of a team, and to work independently
· Is able to plan, prioritise and carry out routine work to a consistent standard, with attention to detail and meticulous concern for accuracy
· Has good interpersonal and communication skills; able to convey information clearly and courteously, in person, by phone and in writing
· Will bring excellent IT skills (MS Office especially Excel, email, internet)
Personal attributes include:
· Pleasant, approachable, helpful, and responsive even under pressure
· Flexible, adaptable and with a good-humoured approach
Why Join Us?
The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.
If you’re passionate about delivering an exceptional Finance experience and want to use your skills to help drive the success of The London Library, we would love to hear from you!
Closing date: 11 May 2026 @ 12:00pm
Interviews: 18 May 2026: First Round - Online via Teams,
20 May 2026: Second Round - In person at The London Library
Please note:
· All applicants will be considered on the basis of their merits and abilities for the post.
· We can only consider candidates with the current right to work in the UK.
· We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.
· Support for studies towards a professional qualification may be available for the right candidate
We are the New Organising Collaborative, conveners of the New Organising Conference - a groundbreaking initiative aimed at building collective power to advance social justice. This event brings together a diverse group of participants — including trade unions, community organisers, non-profits, academics, lawyers, and journalists — all with a shared commitment to workers' rights and community organising.
Held annually over a weekend, the Conference fosters learning, inspiration, and collaboration. In September 2025, 60 individuals delivered 44 different sessions to an audience of 130 attendees. As the Conference preparations ramp up, we are looking for a dedicated Event Coordinator to join our team. You will be involved in all aspects of outreach for the Conference, including social media, as well as managing registrations, and trouble shooting at the Conference itself (with plenty of time to enjoy the sessions.) Please note: only apply if you are able to start by the end of May (preferably sooner) and are UK based.
We are looking for someone who:
- Is able to hit the ground running
- Has strong attention to detail and loves systems
- Has the flexibility to cover a range of tasks
- Has experience of working independently
- Has proven success with outreach via social media
- Has a persuasive, constructive communication style
- Is familiar with website editors (e.g Squarespace) and graphic software (e.g Canva)
The client requests no contact from agencies or media sales.
Role description:
We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our Hospital Engagement Co-ordinator.
As a key member of our fundraising team, you will play a vital role in driving supporters and stakeholders to the Charity’s Hub to build a real sense of community spirit and a hive of fundraising activity. This role will provide the right candidate with a rare opportunity to help shape how we engage with donors, visitors, patients and NHS staff in our Hub based in the heart of the hospital.
We are looking for an individual who is as passionate about making a difference and a real people person. This role will be key, as we continue our ambitious new strategy to grow our income, reach and impact. Working across teams, the engagement co-ordinator will help support our key marketing campaigns, fundraising initiatives, events as well as maximising the supporter journey and providing excellent donor care within the hospital.
As Hospital Engagement Co-ordinator, you will be the key link to the Charity and key areas across the hospital, meeting, motivating and inspiring patients, visitors and staff.
Main Responsibilities:
- To maximise onsite donations by driving supporters and stakeholders to the Hub to build a real sense of community spirit and a hive of fundraising activity.
- Collaborate across the charity with our Grants, Marketing and Communications team to co-ordinate charityactivity and implement a hospital engagement and communication plan.
- To work closely with the Marketing and Communications team to identify where collateral can be placed and make sure when items are out of date to remove these and engage with hospital staff to place new posters/flyers within the wards.
- Engage and develop strong working relationships with hospital staff members. · Devise a patient fundraising pack for us in the Hub and across the hospital site.
- Working with UHS staff groups, identifying fundraising champions within the hospital and increase the amount of footfall to the Charity’s hospital hub.
- Collaborate with the community and events fundraising team to recruit and relationship manage hospital staff as part to take part in events.
- To keep up to date records of all collection boxes held within the hospital. · To ensure that all donation processing and onsite administrative duties are carried out effectively and efficiently
- Regularly review and adapt supporter communications, including thank you letters and ensure these are implemented across the organisation for consistency.
- Support with the management of our tap to donate machines, identifying areas around the hospital where we can maximise donations and work with hospital teams to identify areas we can place more.
- To deliver excellent relationship management, ensuring a positive working relationship with hospital colleagues, as well as meaningful and supportive relationships with patient family fundraisers.
- To ensure all activity within team remit complies with the Charity’s values, moral and ethical guidelines, the Fundraising Code of Practice and other relevant regulation and guidance.
- To maintain accurate records of supporter interaction on our CRM system to aid delivery of an exceptional supporter experience and to harness the value of data.
- Provide support in the Charity’s hospital engagement hub, working within the hospital engagement team and covering the welcome desk, supporting with answering emails and telephone calls.
- Support the arts team with the promotion of art workshops and other activities in the hospital.
Knowledge and experience
- Understanding or experience of working or volunteering in a charity or health organisation.
- Experience of delivering excellent levels of customer care.
- Working to deadlines and prioritising work.
Skills
- Excellent written and oral communication skills.
- Excellent attention to detail and accuracy.
- Ability to work independently, quickly and effectively under pressure.
- Good IT skills including Microsoft word, Excel.
Personal qualities
- Ability to build working relationships at all levels.
- Self-motivated, pro-active and solutions focused, with ability to work on own initiative and to provide recommendations.
- Personable with excellent manner and ability to engage stakeholders.
- Trustworthy, reliable and demonstrable discretion.
- Keen to be part of a busy, friendly team often under pressure.
- Flexible approach to working hours to meet the needs of the role.
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton



The client requests no contact from agencies or media sales.
We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.
This is an exciting and stimulating opportunity for a talented self-starter to join a small, capable operations team who play a pivotal role in member engagement and retention. With a focus on delivering an excellent experience to members, you will be the first point of contact for RCR members, putting them at the heart of everything you do. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes, whilst ensuring that every interaction has a positive impact on our members. You will be efficient, responding promptly to all requests and deliver strong data integrity for membership with your exceptional attention to detail.
If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you. And if you aren’t currently in an administrative role, but think you have the right skills and experience to succeed, we’d encourage you to apply.
What you will do:
- Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
- Respond to member queries and complete key membership administration processes using our CRM throughout the membership lifecycle from recruitment to retention.
- Provide support to ensure relevant documentation on membership processes are current and user friendly.
- Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
- Support the Membership Events Coordinator to deliver outstanding membership engagement events.
What you need:
- Demonstrable experience of providing exceptional customer service.
- Experience of managing administration processes efficiently.
- Experience of using and maintaining a CRM database or equivalent to store and retrieve data.
- A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
- Ability to prioritise and anticipate competing demands.
- Good working knowledge of Microsoft packages.
If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
The Royal College of Radiologists is seeking a Service Desk Support Coordinator to join our high performing and well respected IT team. The team supports both day to day office users and the College’s expanding, business critical examinations operations, which represent a significant part of our income and reputation.
This role is central to the delivery of excellent IT services. You will provide 1st and 2nd line support to end users, contribute to the ongoing maintenance of our IT infrastructure, and work closely with a wide range of internal and external stakeholders. Your focus will always be on delivering outstanding customer service, meeting Service Level Agreements (SLAs), and ensuring a positive experience for every user.
As the Service Desk Support Coordinator, you’ll be the approachable and knowledgeable face of IT at the Royal College of Radiologists. Acting as the first point of contact, you’ll support staff, Officers, Examiners, and remote users with IT and Audio Visual systems. From resolving technical issues and managing service requests, to supporting high stakes examinations and ensuring meeting spaces run flawlessly, your work will have a visible and meaningful impact across the organisation.
If you’re passionate about technology, thrive in a service focused environment, and enjoy solving problems, this is an excellent opportunity to contribute to a respected and forward thinking professional body.
What you’ll do:
- Provide responsive, customer focused IT support via Freshdesk, Microsoft Teams, email, phone, and in person
- Log, manage, and resolve IT support tickets in line with agreed SLAs
- Support a wide range of technologies including Windows, macOS, Microsoft 365, Active Directory, and mobile devices
- Assist with user onboarding, training, and the creation and upkeep of technical documentation
- Deliver reliable Audio Visual and video conferencing support for meetings and events
- Provide IT support for examinations and events, occasionally outside standard working hours
- Work collaboratively with HR, Digital Products teams, and external technology partners
What you’ll need:
- ITIL Foundation certification or equivalent practical experience in IT Service Management
- Hands on experience with service desk ticketing systems and supporting Windows and macOS environments
- Working knowledge of Microsoft 365, Active Directory, and end user device support
- Strong troubleshooting skills across hardware, software, and basic networking
- Excellent communication skills with a customer first mindset
- A proactive, self motivated approach and a genuine enthusiasm for learning and development
- A commitment to data protection, information security, and sustainable working practices
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ID 1763 — Deputy Head of HR (Operations and Systems)
Human Resources | Family Action Head Office, London (N1) with hybrid or home-working
29.6 hours per week (part time)
£42,562 – £46,703 FTE (£34,050 – £37,362 based on 29.6 hours per week) per annum
Plus £3,062 Inner London Weighting (if office-based) or £384 (if home-working)
Permanent contract
Make a real impact on the people who support families across the UK. As our new Deputy Head of HR (Operations & Systems), you’ll shape high‑quality HR services and drive improvements that help our teams thrive.
This is a rare opportunity to lead a newly created function, modernise systems and processes, and strengthen our organisation for the future.
We are flexible about hours and where this role is based. You can work from our London office (N1) with hybrid working or from home. Home-based staff ideally travel to London once a month, but this is desirable rather than essential.
About Family Action & the Role’s Impact
Family Action has supported people through challenge, change and crisis for over 150 years. We protect children, support young people and adults, and offer direct, practical help to families and communities nationwide.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
As our Deputy Head of HR, you will lead our HR Operations & Systems function, ensuring the delivery of efficient, high‑quality HR services. You’ll oversee and continuously improve core HR processes, systems (including iTrent) and our Payroll relationship. This role blends hands‑on operational leadership with the strategic insight needed to strengthen governance, streamline processes and build overall effectiveness.
If you have significant experience leading HR Operations, Shared Services or HR Systems teams, we would love to hear from you. Your ability to optimise systems and processes, deliver through others and translate operational insight into strategic improvement will make you a strong candidate.
We Want You to Apply — Even If You Don’t Meet Every Requirement
Family Action is a supportive, inclusive employer. If you’re unsure about applying because you don’t meet every point on the Person Specification, please do apply — we value your skills, experience and values, not just checkboxes.
People‑focused, can‑do, excellence and mutual respect aren’t just words for us – they guide every decision we make. If these values inspire you too, you’ll thrive here.
Benefits:
- 30 days’ annual leave (pro rata) plus bank holidays
- Up to 6% matched pension contributions
- Flexible working options from day one
- Enhanced paid sick leave and paid family leave
- Eye care and flu-jab vouchers
- Cycle to Work scheme
- Ongoing professional development and high-quality training
Closing Date: Wednesday 29 April 2026 at 23:59
(We may close early if we find a strong candidate, so early applications are encouraged.)
All appointments are subject to satisfactory Safer Recruitment checks.
Our Commitment to Equality, Diversity & Inclusion
We welcome applications from all sections of the community and will make reasonable adjustments during the recruitment process and in the workplace. We particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and candidates with disabilities as part of our commitment to increasing representation.
Candidates with a disability may apply under the Disability Confident Scheme for priority consideration if they meet the essential criteria.
We will reimburse reasonable travel costs for in‑person interviews.
Family Action typically appoints new starters at the starting point of the salary scale unless experience or exceptional circumstances justify a higher starting point.
We are ideally looking for someone who can join as soon as possible, but this is not essential — please apply regardless of your notice period.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



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