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Top job
Acorns Children's Hospice, Selly Oak (Hybrid)
£55,000
Review, refine and scale end-to-end donor experience across all income streams for Europe's largest children's hospice.
Posted today Apply Now
Closing in 7 days
The Felix Project, Ipswich, Suffolk (On-site)
£25,000 per year
Exciting opportunity to join one of London's top charities in their fight to tackle the hunger crisis
Posted today
Closing in 7 days
The Felix Project, E14, London (Hybrid)
£31,000 - £33,000 per year
Exciting opportunity to join one of London's top charities in their fight to tackle the hunger crisis
Posted today
Acorns Children's Hospice, Selly Oak (Hybrid)
£63,190, including £3,190 car allowance
Lead a newly integrated team covering corporate NB & AM and community fundraising for Europe's largest children's hospice.
Posted today Apply Now
Involve Kent, Maidstone, Kent (Hybrid)
£49,995 per year
In search for an experienced individual to lead our adult services rooted in lived experience, community voice & meaningful partnership.
Posted today
The American School in London, St John's Wood (On-site)
Up to £46,000 per year
Lead alumni relations, events, and communications to build community and support fundraising globally. Collaborative, dynamic role.
Posted today Apply Now
The Advocacy People, Remote
31,634 per annum (pro rata)
Are you a Finance person interested in human rights? Then join our charity on a mission to put people at the heart of everything we do.
Posted today
Bite Back, London (Hybrid)
£28,605 - £30,605 per year
The Programmes & Projects Executive is an exciting new role at BiteBack empowering young campaigners through our youth-led schools programme
Posted today Apply Now
Stella Maris, Immingham (On-site)
£31,500 per year
Seeking a chaplain with a desire to help and uphold the dignity of every seafarer and fisher by offering pastoral support in practical ways
Posted today Apply Now
The Fair Education Alliance, London (Hybrid)
up to £75,000
We are now recruiting a Director of Policy, Public Affairs and Influence to strengthen the FEA’s external leadership
Posted today
Royal Medical Foundation, Remote
£38,000 - £40,000 per year (pro rata)
Make a real difference as a Caseworker, providing vital grants and support to doctors and their families facing financial hardship.
Posted today
Crohn's & Colitis UK, Hatfield (Hybrid)
£55,407 per year
Develop and implement a healthcare professional services strategy in accordance with the charity’s strategic aims.
Posted today Apply Now
Family Education Trust, Remote
40,000
Build our fundraising from the ground up and help shape the national conversation on family policy
Posted today
Making The Leap, London (Hybrid)
£40,000 per year
Seeking proactive individual to contact employers to generate job opportunities for our programme participants and manage that relationship.
Posted today Apply Now
Page 2 of 105
Selly Oak, West Midlands (Hybrid)
£55,000
Full-time
Permanent
Job description

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an upcoming £5m appeal, Acorns is looking for a senior leader to review, refine and scale its end-to-end donor experience across all income streams.

Forming part of the Fundraising Leadership Team and reporting to the Associate Director of Fundraising, the Head of Donor Experience will lead a central support function covering donor journeys, supporter care, data and insight, digital fundraising and compliance. They will be responsible for shaping and delivering a comprehensive donor-centred strategy that drives engagement, loyalty and long-term value, while championing a digital-first, data-driven approach to stewardship.

As Head of Donor Experience, you will:

  • Lead a high-performing Donor Experience team of nine, with four direct reports across Donor Experience, Data & Insight, and Digital Fundraising
  • Develop and embed a cohesive donor experience strategy aligned to the wider Fundraising Strategy
  • Design and implement a structured supporter journey framework, ensuring appropriate automation and personalisation across channels and income streams
  • Drive innovation in stewardship, including digital engagement, journey design, automation, and personalisation
  • Review and refine thanking, banking, fulfilment and supporter care processes to improve efficiency and supporter satisfaction
  • Oversee CRM development and optimisation, ensuring robust data governance and a clear single supporter view
  • Lead insight generation and segmentation strategy to inform fundraising performance and income growth
  • Establish and maintain a centralised compliance framework across fundraising activity
  • Strengthen collaboration between Fundraising and Marketing to enable more coordinated, funnel-led campaigns

Essential skills and experience:

  • Strong background in fundraising operations, supporter care, compliance or customer experience within a charity setting
  • Proven track record of developing and delivering stewardship strategies that improve retention and long-term supporter value
  • Experience managing and motivating teams to deliver operational excellence and performance improvement
  • Experience designing and implementing strategy, annual plans and process improvements
  • Strong working knowledge of CRM systems, data governance and supporter database management
  • Confidence influencing senior internal stakeholders and driving cross-team collaboration
  • Experience of reporting, performance analysis and using insight to inform decision-making
  • Strong understanding of fundraising compliance, including GDPR and sector regulation

Employee benefits include: 

  • 27 days annual leave plus bank holidays
  • 5 days holiday buyback scheme starting from April 2026
  • 7.5% employer pension contribution
  • Life assurance scheme (2 x annual salary)
  • Retail discounts (including the Blue Light card)
  • Cycle to work scheme
  • Discounted gym membership
  • Access to expert financial health and wellbeing support
Application resources
Application Instructions

When applying via CharityJob, please ensure that your CV reflects the essential skills and experience outlined above. You can use the notes section to share any additional information. Suitable applicants will be contacted and given full support with the formal application process.

Apply by Thursday 12th March.

Round 1 interviews – Tuesday 24 March & Wednesday 25 March

Round 2 interviews – Tuesday 31 March and Wednesday 1 April

Organisation
Acorns Children's Hospice View profile Organisation type Registered Charity Company size 101 - 500
Refreshed on: 04 March 2026
Closing date: 12 March 2026 at 23:00
Job ref: LM
Tags: Fundraising, Business Development, Operations, CRM, Data Analysis, Database Management, Health / Medical, Insights, Partnerships, Strategy, Youth / Children, Community Fundraising, Corporate Fundraising, Direct / Supporters, Individual Giving, Major Donor, Regional Fundraising, Trusts / Foundations, Digital Fundraising, Governance / Management